I wanted to visit my daughter and was going to take the Greyhound but then found out that Greyhound is trying to play doctor and would not let me take my dog Skipper. They said that even tho I have a ... read full review12 Replies - Latest reply on 03/15/2012
Rude,and Bad Attitude of Drivers
BIRMINGHAM, ALABAMA -- My daughter was traveling on Greyhound for the first time. She stated that the drivers were rude when you asked them any question at all. if you are going to be rude to your passengers think of this. ... read full review4 Replies - Latest reply on 01/14/2014
Schedule Not Kept
SACRAMENTO, CALIFORNIA -- Bus was to leave Sacramento at 4pm Oct 17 2012 Left at 430 as driver explained he was waiting for a package. There was no traffic as it was a weekday. But by leaving 30 minutes late I missed the 545 ... read full review4 Replies - Latest reply on 10/19/2012
JACKSONVILLE, FLORIDA -- Had a great trip from Jacksonville, Fla. to Ashland KY. Left Ashland, KY happy, all the way to Charleston WVA. Changed drivers from Charleston, WVA. to Columbia South Carolina. It was a trip from hell. ... read full review6 Replies - Latest reply on 01/28/2012
This is the first and last time we are using Greyhound Bus Service!
Our son is coming home for the Thanksgiving holiday and is taking the bus back-Amtrak already sold out. He doesn't have a credit card and I was charged an $18.00 "GIFT FEE" For buying his ticket on my card! There is also a "facility fee" of $2.00 on top of that!!!! WHAT A RIP-OFF!
SOUNDS LIKE THE GREATEST SCAM ON EARTH TO ME!
NEVER, EVER AGAIN, and that motto of theirs?
LEAVE THE DRIVING TO US? Never again.
NATIONWIDE -- My young granddaughter who is disabled decided to travel what was suppose to be a 30 hour trip from Salt Lake City to Arkansas, two days after her arrival time she still has not reached her destination due to bus re-routes late buses, or no bus showing at all. After having to spend the night in the depot due to a no show bus, she has become ill, has ran out of funds for food, and is told her destination is still eight to ten hours by bus away when the next one finally leaves.
Greyhound has become the worse company in the U.S. for customer service and satisfaction. I think they should be shut down until their services are re vamped and improved drastically
I bought a roundtrip ticket from Modesto CA to Salinas CA. On the return trip I had to go all the way to Los Angeles CA. Three hundred and something miles to get to Modesto CA. I was stranded with no money for food. 19 hours to get home. Add reply
MANHATTEN, NEW YORK -- On 1/4/2012 the bus driver let a passenger take my luggage from under the bus. I on the bus in New Britian CT. I put my luggage under the bus. There were 2 stops in CT before arriving in New York. When I got off the bus to get my luggage it was gone. I let the bus driver know. He told me to fill out a lost luggage claim form which I did. I've called Greyhound numerous times describing the luggage, what's in it, where I was coming from, where I was going. Each time being told something different. It's been over 3 months and Greyhound still has not located my luggage. It had my name, phone number and address on it. I feel the bus driver let a passenger take it at one of the stops.Add reply
LARAMIE, WYOMING -- Twice my daughter has tried to ride Greyhound from Laramie, WY, and both times they have turned her away and told her the bus was full and she would have to catch the next one, even though she had bought her ticket way in advance. They also said she cannot get refunded for the money she spent. And the later bus was at 3:30 am. Yesterday, when it happened, I had already driven 2 hours to Rock Springs to pick her and her boyfriend up, when she called and said they had over-booked, and would have to catch the early morning bus. She is on spring break, and can only spend a couple days at home, so I ended up driving another 3 hours to pick them up and bring them back home. Like everyone else, they work hard for their money, and Greyhound doesn't give a crap about stealing their money, and telling them in a sense, "too bad". It's just not right. 3 Replies - Latest reply on 03/15/2012Add reply
95th Greyhound is always too late for my trip downtown. It is always too late. Why? They say no returns.
1 Replies - Latest reply on 01/05/2012Add reply
To old to keep spending time at a bus station.
Waiting for departure buses not being told the truth these people will have you to just wait in the most uncomfortable settings, with no idea how long, there has been instances of people left for 10 to 15 hours I mean its understood if the weather is bad but I'm talking good weather and excellent driving conditions someone needs to be held accountable 1 Replies - Latest reply on 10/07/2011Add reply
I am blind in my left eye, my left hand is damaged to the point that it does not work properly. I am also going deaf. I did not hear the driver say to remove ticket from envelope. When I went to the door ... read full review3 Replies - Latest reply on 09/26/2011
DALLAS, TEXAS -- I am a regular consumer of Greyhound. I purchased tickets for my daughter and grand to come visit for Christmas. She changed her mind, so I asked Greyhound for a refund. First they said that I would need to purchase another ticket in order to get the money back. Or I could use the ticket within a year. Well in March my daughter decided to visit. So I called Greyhound and was told to purchase another ticket that I could not use the credit, but once a new ticket was purchased that I would get my refund within 7 to 10 business days. Well today makes it about 100 days still no refund. I will never use their services again. 3 Replies - Latest reply on 06/24/2010Add reply
Greyhound not swift
WASHINGTON, DISTRICT OF COLUMBIA -- September 18, 2009
At 3pm I was standing in the line at Gate 9, Washington, DC, wondering where our bus to Philadelphia was. At 3:30 we still wondered. It showed up in the slot soon after then. ... read full review2 Replies - Latest reply on 09/20/2009