We bought high quality leather furniture 4 years ago. They recommended the guardsman protection plan. Suddenly a 2 inch tear appeared on the chair. We didn't know what caused it but suspected our 4 ... read full review5 Replies - Latest reply on 08/03/2012
AUSTIN, TEXAS -- This is my second experience with Guardsman.... best I can tell, they collect money, but do not cover claims or requests.
4 Replies - Latest reply on 05/19/2009Add reply
They trick you to answer questions like you are an expert then deny the claim without seeing the damage on the furniture or mattress.
I purchased the plan in case the "over-priced" Serta mattress failed (it did). Guardsman will not cover cleaning since I can't identify the stain. I did not see the stain occur, nor is there other evidence that I caused the stain. It may have surfaced from the inside of the mattress. Who knows -- I'm not an expert!
To top it off... Star Furniture (who sold the mattress and plan) says the manufacturer's warranty is void since there is a stain of unknown nature.
Comes down to it, no one is at fault and the consumer suffers. The companies are all lawyer/contracted up and the consumer is left in the cold with no options. We (consumers) can help each other.
Don’t get sucked in on the promise of “wonderful” it does not exist at Guardsman!
Guardsman Service Agreement
NUTLEY, NEW JERSEY -- I purchased a sofa and love seat from Bobs Discount furniture less than a year ago. I decided to get the Guardsman service agreement because I have a 2 year old daughter and 2 dogs. They came to the house ... read full review1 Replies - Latest reply on 03/31/2009
Do not waste money on guardsman warranty. They do not help you out, they try every bit of way to get out from helping you out. I called them to fix my broken sofa, they told me I did not call them the same week the damage happens. Looks like I have a sofa watch that I am constantly monitoring when the damage is occurring. My furniture is warrantied for 5 years and I should be able to call them any time I want and get help I want. They denied my case and do not want to help me out. I was never told by the salesperson about this 1 week stupid game.
MAKE SURE READ YOUR FINE PRINT WORD BY WORD AND CALL THEM EVERY WEEK OUT OF THE YEAR IF POSSIBLE if you decided to get the warranty from them.
I signed up for a protective policy with Guardsman when we bought a couch from Havertys. At the time of the purchase I was assured that the policy covered pet stains (our dog secretes a red substance ... read full review6 Replies - Latest reply on 04/28/2008
ATLANTA, GEORGIA -- When we purchased our area oriental rug, we also purchased a Guardsman cleaning warranty that was supposed to get any and all stains out or they would replace your rug. Everytime Guardsman came out to clean a spot they would leave a discoloration on the rug which I was told would fade. Not only did the stain not fade, every additional dog stain in the same spots made the stains worse. The cycle continued with additional staining and additional cleaning attempts that left a mark.
1 Replies - Latest reply on 06/14/2013Add reply
Now Guardsman is telling me that the stains are were left for too long as they are only required to clean spots that occur and are reported within 5 days of the stain. The warranty is totally bogus and a rip off. DO NOT BUY A GUARDSMAN WARRANTY!!! IT IS A RIPOFF!
WE bought Furniture from Ashley Furniture who sold us Extended Warranty through Guardsman. We paid big amount for protection but when it was time to avail service, they just declined for an foolish reason that you have used the product. I still do not understand if I bought the stuff for spending money only or for use.
2 Replies - Latest reply on 12/21/2012Add reply
NEVER BUY ANY GUARDSMAN PRODUCT, THEY ARE SIMPLY CHEATS.
COLUMBUS, OHIO -- With all the negative reviews I was very worried my repair was going to be a nightmare. But it was the exact opposite. I made sure my claim was in with in 5 days of the incident and followed the instructions guardsman sent to me.
They scheduled a technician to come out promptly. The tech was actually a sub contractor. "Robs Custom Upholstery" was the company that actually did the service. The owner of the company was also the repairman. He was very nice and professional.
The repair was completed in about an hour and it looks fantastic. He completely removed permanent ink stains from my leather couch and cleaned area matched the rest of the couch nicely.
Did I get lucky? I don't know. But I do know that the warranty I bought was honored and repairs were completed to my satisfaction.
The company says the plan cover damage by accidents but then they decide what is an accident, for their convenience. I buy the plan and no arranged nothing. Because they said it was not an accident. 10 Replies - Latest reply on 03/03/2011Add reply
What a run-around
Have been dealing with Guardsman for a week now to have someone come and repair some scratches to some chairs I purchased through Bassett Furniture. My policy says it covers scratches for 5 years. The ... read full review4 Replies - Latest reply on 10/31/2010
They will not honor Warranty
GRAND RAPIDS, MICHIGAN -- Guardsman
PO Box 88010
Grand Rapids MI 49518-0010
They denied claim because they say paper work was not submitted n a timely fashion. So they say they have no obligation ... read full review
I bought their protection plan had a stain on my sofa and could not tell what kind of stain it was they would not cover the sofa. Do not do business with this typical insurance company they take your money till you need their services then they drop you like a hot rock. 1 Replies - Latest reply on 02/20/2014Add reply
MISSION VIEJO, CALIFORNIA -- We bought all house furniture from Ashley and they sold us GUARDSMAN Protect Plan. Beware... this is CHEAP company and their policies are CHAP as well.
1 Replies - Latest reply on 10/31/2013Add reply
We file a ticket with GUARDSMAN 9/20/13 and we have to run to hospital for deliver premature baby. Our baby will be in NICU for 90 days till end of December. with all this changes and hospital was 2 hrs drive one way from our house, we missed 30 days window to send some paperwork.
We explained all medical history, but management don't care. As per GUARDSMAN policy, since we missed 30 days window, GUARDSMAN rejected our claim
Such a horrible company.
1. Never ever take Furniture insurance
2. GUARDSMAN is Cheap Insurance company.
3. People work in GUARDSMAN Claim center are not nice.
Brand new chair hit fireplace and caused damage to leather. Guardsman won't cover - it's a scrape not a tear they say. What's the difference? Add reply