Hardee's

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1.9 out of 5, based on 22 ratings and
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Service of Food and Extreme Rudeness
Posted by on
Rating: 1/51
CLAY, ALABAMA -- I just got home from visiting this Hardee's store, 1501469. We entered the store at 1:16 pm and at 1:30 still did not have our food. Numerous people were returning food and having to have orders corrected. We took a table and fixed our drinks. I first got a tea and it was sour. I then got a Coke that was nothing but carbonated water. I finally got a diet Coke that tasted OK.

I walked to the counter to tell someone that the drinks needed fixing and a lady with keys hanging from her waist bank was walking toward me. I thought she might have been a manager and started to tell her about the problem. Totally ignored me, she did. I went on to the counter and she told a young man to fix the tea. Another girl asked what I wanted and I told her. She said, well what do you want? I said I just wanted to alert you to the problem. She said she already knew there was a problem.

At 1:30 I went to the counter and asked where my food was. The guy who had taken my order turned and looked and said it ain't up here. I said I see that and the girl who was cooking exploded that she was doing all she could do. The orders were filled in the manner they were taken. I told her I ordered mine by mouth. Another lady washed her hands and went to help them. It was 1:45 before the food came.

We had ordered the Southwest patty melt combos and one was overloaded with the jalapenos and the second one had only one small slice. The grilled onions were almost omitted on both. You have an idea for a great sandwich but due to the rudeness and unconcern we will not visit this store again. We are by there 2-3 times a week. One man had to wait for over 20 minutes to get his order corrected and he kept having to tell them what the order was. Worst experience I ever had at a Hardees and won't experience it again.

We went through register 5 and he could have cared less that we were there. Seemed to be the general attitude of the whole staff.
     
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Alain on 04/17/2012:
Drop a line to http://www.hardees.com/contact to tell them about this. Fortunately, you're in the Birmingham area so there are a lot of fast food places you can go to instead of Hardees.
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Two strikes and no more
Posted by on
Rating: 1/51
OMAHA, NEBRASKA -- I am from the West Coast and I like carl's Jr. six dollar burgers every now and then. I found Hardee's looks like Carl's Jr stars. we like their famous stars and breakfast burgers.

1. My husband went there to try their breakfast burgers, he likes CArl's ones. Nope, the particular outlet did not have anything like that and the menu was very poor. He did not like that so he left.

2. I was driving by another location and decided to check it out. So I waws the only one who ordered the featured combo on the Window. I got a drink cup and got a sweet tea. My daughter does not like Carl's Jr anyway. So we just sat at the table close to the counter. We waited for my food while those who ordered about the same time and later were getting their orders. my number was red number while others' were white numbers. When my daughter saw that she thought something was wrong. Well, I thought maybe a little wait would not hurt.
Then, I saw the man who just ordered abd sat there got his order, it was too much. I just walked to the counter and gave my drink and told them that I was leaving. My daughter asked for refund. The manager? came to find out what was wrong with us. No order for 10 minutes and everyone around me were gewtting their orders and they did not know where my order was. Then, the manager asked me to show my receipt which turned out be hanging behind the counter. I could not show since I never received.

At that time, the man brought his tray and told them that he had gotten a wrong order. He suspected that he had gotten my order. The manager asked me if that was my order. What can I say? I did not want another wait if they cannot straight up our orders. I just asked for refund. I am not take another chance.

Poor man! He ate some fries not knowing that he got my order. He demanded his order and told them that he wanted exactly the same as he saw on the picture up on the board.
He was told that they did not have fries ready. So the manager offered him a big burger to compensate. He demanded he wanted everything at the same time.

I waws very disappointed with this experience and never to Hardee's. Other poeple might like Hardee's better than Carl's Jr. But our hometown Carl's Jr is much better on service and food.
     
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Slimster on 04/23/2012:
You were right in your assumption that you were being passed over, also right in demanding a refund. Have you considered working there to straighten out the problems?
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Don't buy!
Posted by on
PORTSMOUTH, VIRGINIA -- Hardee's apparently doesn't have any standard for the chicken tenders that they sell. Anything goes. You get 3 strips, yes, but it doesn't matter if they are 1/8, 1/4 inch, 1/2 inch or whatever, any size I guess goes. I have a picture to show how small one's I was sold.
     
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Alain on 10/20/2010:
I have to agree with you. Those look pretty tiny. They also look pretty dry and unappetizing. Are you sure that's even chicken?
Anonymous on 10/20/2010:
I wish these restaurants would at least pretend to make the food look something like their ads and all those pretty pictures they splash everywhere.
Anonymous on 10/20/2010:
Strips? Those look more like nuggets.
john on 08/06/2011:
I work at Hardee's lol and they do have a standard it's three and a half inches long or you get another. so call them on that and see what they say.
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Why never to eat at Hardees
Posted by on
VIRGINIA BEACH, VIRGINIA -- I am completely outraged and horrified by my visit to Hardee's this evening. I went to the drive through at 6:30pm this evening. When I pulled up to the drive through there were 4 cars a head of me. I did not leave the drive through until 7:03pm. I ordered a thick burger combo and the 10 piece chicken with sides combo with green beans and mashed potatoes. When I finally got to the window, I was informed first that they did not have the proper chicken for my combo. Then I was notified that they were out of mashed potatoes and I would have to wait for them to make more. Then the girl comes back to let me know they were out of green beans and she would have to substitute it with something else and they did not have enough biscuits for what I ordered either. At this point, I was upset asked to speak to a manager because I had been in the drive through for over 25 minutes and my food was not even what I order. The manager, Dave, came to the window after take his sweet time, and completely disrespected me. I explained to him that I was dissatisfied with the service and he had the nerve to roll his eyes at me. This is completely unacceptable. If this is the example that a manager sets for your company, I am completely disgusted by what else your company must find acceptable as customer service. Not once did Dave offer an apology for the poor service or lack of quality food. I left after being in your drive through for more than 30 minutes which is the exact opposite of what any sane person could call fast.

I tried to call the complaint line listed on your restaurant. Instead of getting a district manager or someone who could help me, this manager Dave answers the phone. I would also like to note that the phone rang for over a minute before he ever answered the phone. When I asked for the name and number of district manager or someone above him to lodge a complaint, he replied that he didn't have that information nor would he give it to me if he did. So not only did this poor excuse of a manager give me terrible customer service in person, apparently it extends to his customer service over the phone.

I would appreciate if an intelligent and decent member of your company would call me. I do not care about apologies at this point. I want a full refund for this meal which was not correct when I got home. Furthermore, should your company be unwilling to give me a refund, I will pursue this matter with my bank which will result in a chargeback to your company.

If you would ever like to gain this customer back, I would expect this manager (DAVE) to be fired for his actions. It seems to me that a manager would be maintaining an adequate food supply and if a customer is dissatisfied, the manager would offer an apology at the very least. I promise to never again eat at any establishment owned or operated by your company until this matter has been resolved and I will be sharing my experience with anyone who listens. I am not expecting five star dining when I eat at fast food, but I do expect a minimum amount of respect and customer service.

     
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Anonymous on 08/28/2007:
File a complaint at http://www.ckr.com/contact.html
Nohandle on 08/28/2007:
Wow, I wouldn't know where to begin with this one so lets get on with it. You were stuck in the drive through for 30 minutes. It's happened to all of us, although not that long. One minute leads to five minutes, to ten minutes and longer and we can't get out of the line to go elsewhere. You get to the window and your order is royally messed up and you were disrespected by the manager. Now you want a full refund for your meal and the manager Dave fired for your experience? I'm sorry, it's not going to happen. On behalf of all the membership, thank you. We now know what location to avoid.
moneybags on 08/28/2007:
Should have cancelled your order and gotten a refund on the spot. I do that anytime service is subpar or the "fast food" wait is too long. It is called fast food for a reason.
Anonymous on 08/28/2007:
I would have cancelled my order.
ejack053824 on 08/28/2007:
After I got the substandard order...I would have gone inside and took a big shyt in their toilet with a note alongside the stickwood saying..."Just giving you back a little of what you gave me! Sincerely..Phantom Shytter!"
runaway on 08/29/2007:
Getting pissed and cancelling your order I can see, but to become "completely outraged and horrified" over drive-through fast food service?
ladysaintly on 08/29/2007:
So there were four cars ahead of you at (what is generally) dinner time at a restaurant that posts highly visible signs letting you know that their Thickburgers take extra time to cook. No mention is made of whether the inside of the restaurant is busy. You wait, and then an employee tells you that they're having to make your food fresh rather than giving you the very last of what's under the heat lamp. You demand to see a manager, who you say took his "sweet time" getting to you as though it was personal and having nothing do do with the fact that they were obviously busy and out of several items. You tell the frustrated manager how bad his establishment is and can't believe that he would roll his eyes. Exactly what did you say to the manager? Later you go home and are dismayed that they might be, you know, working or something rather than sitting by the phone waiting to talk to the guy who just reamed them out.

Sometimes, a little bit of understanding is all that's needed. Trying to get a working man fired is a pretty serious desire. How petty to want someone to have to go home and tell his family that they're about to be strapped for cash because some moron in the drive through had a temper tantrum. Sheesh.

Or you could just not go there anymore.
vader1013 on 12/16/2007:
maybe you could have walked your thickburger twelve piece mashed potato eatin' butt inside... if you could pry your big butt out of the car.
calling for someone's termination b/c you can't get your carb fix is exactly what's wrong with the world today. get your money back and go elsewhere and shut up.
Bathory on 07/23/2008:
This is why you look up the CORPORATE email contacts.
Shanna on 07/02/2012:
I'm in disbelief over the attack on this woman. She's completely right! Drive through time for Hardee's is 2:30 seconds. Yes wait litlle bit. Longer for dinner items but 30 mins?! And what do you all think about the manager acting that way? Was that OK too? And I'm not an unhappy customer. I actually work there.
Shane on 02/09/2014:
Pathetic. That manager gets paid minimum wage if that after all the hours he works. He deals with dumb employees and dumb customers like you, each one thinking the fast food industry revolves around them. People like you take "the customer is always right" a little too seriously. Guess what it's a marketing strategy not a law of physics, moron. You're not right, ever, in fact, because for all your whining you have no idea what's going on in that restaurant. His mother could have died. He could have just woke up on the wrong side of the bed. It boils down to, he's not perfect. Are you? No. Have you ever had a bad day at work? Yes. Do you think you deserved to be fired? No of course not, but he does right? Idiot, are you better than him?

You are a simple minded, arrogant fool who takes that 3 minutes of power granted by "the customer is always right" and turns it into a power trip worse than hitler. You need to check your head.

I would've rolled my eyes at you too. In fact, I am rolling my eyes at you, and if I'd've been there, I'd have said a lot worse. Grow up, on behalf of all food chains that must put up with your kinds' nonsense.
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Horrible Place to Work
Posted by on
I have worked at Hardee's for the past five months. I have several complaints about it that may be appropriate at other Hardee's around the nation. This is directed to both customers and the restaurant itself.

1. Six Dollar Service - Firstly, Hardee's expects their frontline employees to utilize "Six Dollar Service," which means that we must basically serve the customer to the point where it's ridiculous. We carry their food out to them, which is no big deal, but we're also expected to refill their drinks, clean their garbage for them that they can throw away themselves, and basically act like a waitress at a sit-down restaurant. I refuse to do this for three reasons: a) Hardee's is not CASUAL DINING like they try to pass off to its employees, but FAST FOOD. There is a drive-through. We serve nasty, greasy, calorie-ridden meat traps of death. It is fast food and customers do not expect us to do this. b) Why should I do the amount of work compared to that of a sit-down restaurant and make minimum wage with no tips? I work extremely hard, and I cannot have this added to my list of chores with no reward. There's no point. c) Hardee's customers can use a few good laps around the restaurant.

2. Rude Customers - Day after day, all employees and managers at Hardee's must deal with extremely rude and intolerable customers. I don't mind dealing with one or two disgruntled re-re's who are upset over a tomato on their sandwich that they swear that they didn't want and we should've read their minds and fathomed their unavailable logic, but almost every single person that comes into the store is crass. STOP TREATING US LIKE GARBAGE. We cannot deal with your fickle attitudes, we cannot decrypt your unstated desires, and REALLY, we don't know what you mean when you say you want a burger. THAT'S BASICALLY ALL WE SERVE. I swear, the next customer that comes through drive-through saying they just want a burger and yells at me for asking which one, I am giving you the most expensive and dangerous thing we have with the works without telling you. Then, I'll throw it at you while underchanging you by twenty dollars.

3. Obvious Sexism - This does not just apply to women's rights, but men's as well. At our restaurant, men must stay in the back cooking the food while women must work up front. The only alternative is if you're a manager. There are many guys that I work with that are friendly, but no matter how much they yearn or ask, they are not allowed to work up front. I've always wanted to work in the kitchens, mostly because I don't have to deal with the customers as much, but I'm not allowed to. Why? Because I'm not a man.

4. Choice of Employees - I work with a few good people, but most, I have no idea why they were even considered in the first place. One girl had a huge drama/multiple relationship triangle with the cooks/managers/customers. Another is a strung-out 16-year old mother who cries at absolutely everything. Yet another girl does nothing but stand around and talk; she loves to do this at around dinner rush. One of our cooks is rude and unnecessarily foul-mouthed, while another hits on every single girl that works there. WHY are these people hired?

So, overall, I hate Hardee's. It's ridiculous. The only way I get through it without the urge of stabbing myself is to laugh at the incredible retardation of the restaurant's logic and about two-thirds of the customers. If you must work minimum wage, don't work at Hardee's. You'll regret it.
     
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Dr. Jeecheroo on 05/02/2006:
You're working at a fast food joint, aka one of the worst places out there. Quit and go work for a clothes store.
Anonymous on 05/02/2006:
Before they fire your but can I get my filet of fish sandwich MINUS the mayo this time? I want my fries fresh out of the grease and don't put so much ice in my Coke! May I speak with your manager?....NOW!
Anonymous on 05/02/2006:
I’m surprised somebody as articulate as yourself is working a minimum wage job. The job market in my neck of the woods is in desperate need of anybody who can formulate a cohesive coherent letter.
DORCAS on 05/03/2006:
Five months can feel like a long time in the food industry. I hope you at least feel better after getting to vent in writing. And I truelly wish you (and the safety of those around you)the best of luck, and hope you're saving for a college fund :-)
Anonymous on 05/03/2006:
Thanks for your worthless input, Zork.
abobo on 05/03/2006:
I think you came to the wrong site, you want my3vents.com! Still, nice rant.. made me rofl.
Anonymous on 05/03/2006:
Ditto, pirate!
Diane1962 on 05/03/2006:
You want to undercharge me by twenty dollars? Sweet! Where do you work?
Anonymous on 05/04/2006:
Are you ready for some real food?
Anonymous on 05/05/2006:
Like what, keel?
beanbagbritches on 05/16/2006:
Hardees is just horrible! The food is crappy and now this? I swear, I should write a letter to the damn owner!
caa on 05/17/2006:
Wow, you are in for a rude awakening when you grow up. Most jobs suck big time and most people are rude and sexist. Welcome to reality.
Anonymous on 01/04/2007:
Well, your parents should see if they can get Hardee's charged with working minors I am pretty sure that there ia a law saying they can't hire people under 15 right. You are under 15 arn's you. I say this because you don't seem to understand that a job is a job and not just something that gets you money for sitting on your a$$ and doing what you feel like doing. When you get fired wait until you are legally old enough to get a job.
snozzberries on 02/04/2009:
I work at hardees. 4 effing years & I feel ya on allll that! I hate it I hate it, But it is a job & its close,effing 6dollar service is retarded. we practically have to wipe their booty for them 7 for what?! I say HI HOW ARE YOU? they say GRAPE JELLY..omg. stupid hardees.
pete913 on 10/09/2009:
Can't imagine why a Hardee's customer might be rude. Maybe it's because the dull eyed mouth breather at the till won't shut up long enough to listen to your order, or has no comprehension of the English language, as in, " I want a plain cheeseburger". They'll even screw that up. Then there is the interminable wait for your food, either semi warm at best, or cold, after you paid as much ( or more ) for it as you would have paid at most sit down restaurants.

News flash kid, people go into a fast food restaurant expecting FAST service. If they wanted to wait, they'd forego the soybean and fat burgers and go to a real restaurant.
PepperElf on 10/09/2009:
hey hey hey
no knocking people who breathe through their mouths!

I really hate the notion that mouth-breathing means stupidity.
Seriously. There are people out there who really can't nasal-breathe very well, especially in the middle of hay fever season.
Anonymous on 10/09/2009:
I feel for you OP. Get a job at at grocery store or department store or mall. You will be much happier.
PepperElf on 10/09/2009:
not really lady scot.
there are rude customers there too.

I've read some interesting horror stories
Anonymous on 10/09/2009:
Pepper, true. We get some real doozies at Wallyworld.
MSCANTBEWRONG on 10/09/2009:
The Walmart nearest to me is awesome. The one about 10 miles away sucks out loud. The one in Henderson NC is horrible. I swore never to shop there again but broke down cuz of the one closest to me. Glad I did...I hear you guys talking though...some of the customers I see in Walmart are the rudest people I've ever encountered. I'm so glad I don't work with the public...I don't think I could keep my mouth shut...I'd most likely end up fired. God Bless those of you who do...you deserve a medal.
Anonymous on 10/09/2009:
MS, do you live near Hendersonville NC? My aunt lives there! I grew up in Mill Spring and Columbus!
MSCANTBEWRONG on 10/09/2009:
No, I actually live in Charleston SC now but I was born and raised in Greenville SC...a hop, skip and a jump from Hendersonville NC...great area. I lived in Raleigh NC for about 10 years..then I finally got an opportunity to move home...back to good old SC...
Anonymous on 10/09/2009:
I miss my mountains.
MSCANTBEWRONG on 10/09/2009:
My house in Greenville had a perfect view of the mountains...I love the ocean so that's why we moved here but the mountains were beautiful to look at on a nice summer evening.
PVC on 11/13/2009:
This whole rant was AWESOME. Having worked in fast food before, you really hit the nail on the head!
Hell-I-Mean-Hardee's on 02/23/2013:
I completely agree, they expect so much, for so little. I'm a Night Cook and yes I'm a guy. If you don'y like old people don't work at Hardee's, Its hell, people in corporate is clueless. The burgers are horrible for you.
The Hagglin Hag on 06/28/2013:
I've done alittle of all of it in my life, including fast food and causal sit downs. One thing that I.ve learned over the years is that ANYONE who expects to be happy working with the public needs to LEARN how too. Every person that walks in the door wants the same same thing... TO GET WHAT THEY WANT. Some times it's a burger, sometimes it's too pick a fight (figuratively speaking) as the person behind the counter you have to be able to either give them what they want, when and how they want it OR you have to have the skills to diffuse them. No minimum wage job is going to pay you to do that. But in that job you can begin learning and honing those skills. Lord knows that atmosphere offers you plenty of teachers. I was 15 when I got my first real job... Mc Donalds.. 37 years later I own 3 businesses, all of which deal with people (lots of them) I negotiate all my own deals, I give my customers what they want and when necessary I diffuse them. Those are the ones I actually love the most, because they are my challenge and when I win them over they keep coming back and their attitude changes. My advice to you is to learn from the people placed in front of you. That's why your paths crossed on the first place and look forward. You don't have to be stuck in a dead end minimum job. You just got to "pay your dues" Get a little wisdom under your belt and be patient. Good luck to anyone who may be in these particular shoes!
Jasmine on 08/14/2013:
I totally feel you I been working at Carl's jr for about 6 months and it's the same thing!( Carl's jr and Hardee's is the same restaurant from what I heard of). Anyway I really hate how we have to do the stupid six dollar service yea it's part of my job but really McDonald's Burger King in n out n other fast food places don't so that !also we have to worry about the damn secret shopper and them tripping on how we didn't do the six dollar service I honestly do bust my ass off working at Carl's jr but man o man the drama between the manager and coworkers and money missing and the manager cutting ppls hours the not having the right chemicals to clean the bathrooms dude we wash dishes with laundry soap also scrub the bathrooms with that kind of soap ,managers never wants to give anybody new shirts !and ugh it sucks working their!and then we get food rushes and ppl get mad at the workers it's not our fault they have only one person at the from and one in the back cooking !!I have to be taking orders from the drive through and inside and do shakes if they ask for some so the damn six dollar service and even help the cook while I can !! It's a nightmare working their everyone wants to quit !
Shift manager on 11/19/2013:
Ugh I worked at hardees for seven months 3 as cashier and the other four as a shift manager horrible I worked with bad people and the GM was awful at her job we ran compleatly out of paper probuct all the time hello I think she needs a reality check you need all the paper you can have to run the damn place also she would send all the employees home earlier every time they worked because her labor was awful and all she did was yell and scream all the time awful awful horrible place to work but I just think it was the people I worked with I think if there were better employees and different management there I would have loved it and stayed
MsAniManiac on 12/27/2013:
I understand the feels of over working for minimum wage. I worked at Jack's and I got passed over for the position of A.M. even though I was the most consistent employee. Sometimes they can and will take advantage of you.

I recently went into another Jack's and the service was HORRIBLE. I'm specific, but I know how to specify without being a dingleberry. However, these employees were rude, obnoxious, and got our orders wrong 3 times. All I remember thinking was that even with minimum wage, I still want my customers to feel welcomed and listened to. Ragging on customers isn't cool. You have to remember how the service should be on both sides of the counter. Those people you think should take a lap are paying your checks.
Tyler on 04/30/2014:
Well, the Hardee's here (Southgate, MD) isn't like that. I'm male and I work Frontline. matter of fact, it's all I work.
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stupid drive thru customers 2
Posted by on
I am a Hardees drive through employee at a Hardees in Kentucky. I will not say any more than that as I do not want to lose my job or have burgers thrown back in my face. With all due respect to the patrons of the company that I work at there are a few things a customer of a Hardees drive through should remember when ordering food.

1. Drive through employees are people too. I am sure that when most genuinely nice people go through the drive through they tend to forget that and only see the employee as a person who gets the food out to them in preferably a short amount of time. I am a drive through employee, but I am also a twenty year old college student trying to pay her tuition on minimum wage so she can be a therapist. Some of us have kids a husband or wife just like you. Please treat us like people. If we don't get your food out as quickly as you would like we really are sorry.

2. Please remember that a drive through employees goal is to get your food out quickly and prepared correctly. We are not stupid and we do not mess up on purpose. There are a few things you can do to help us speed up:

a. speak clearly at the box it is hard for us to hear your order sometimes (mayo sounds a lot like tomato over a cheap speaker)

b. don't change your mind a lot (we type things as you speak and every time we delete something we have to get a manager to do it for us)

c. If you want just a cheeseburger without the combo meal don't say number one or combo without the fries and drink just say cheeseburger. When you say number one we have to call a manager, delete the combo and type in the cheeseburger. This take TIME.

d. Hardees sells several different cheeseburgers. Only one of our buttons say cheeseburger. If you want a thick burger say thickburger. If you want a quarter pounder say quarterpounder. We are not trying to be cute when we ask you which one you want.

e. speak slowly it takes longer than you think to type in special orders.

3. Remember that it will take longer than you think to get your food if there are a lot of cars outside. It is harder to work fast food than you think. A drive through employee at Hardees has to hand out cash while listening to their manager talk to them and taking an order in their right ear. They are also responsible for bagging all the food, making all the drinks, frying every order of fries for two minutes and thirty seconds, and for making the shakes. This is why sometimes when you are at the box it takes a while for us to get to taking your order. It is not that we are being lazy.

4. Also please remember big chickens take 5 minute to cook and all of our food is cooked after you order it. It is better to order these inside, you hold up the drive through when you order them outside.

5. Say thank you and your welcome and please sometimes. We have a hard job and it makes us feel better. One person smiled at me today called me ma'am and said thank you and please. It just made my day because she gave me a basic respect that all humans should give one another.

6. If we get you order wrong we are sorry please let us know.

     
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anti-idiot on 02/05/2006:
Good for you! It is so refreshing to see a review from the other side for a change. Drive through customers always seem to be seeking preferential treatment.
miketech on 02/06/2006:
Great tips and thanks. Answer one last question please. Why would anyone go through all that for minimum wage? I respect the food workers of America. I used to be one and it's not worth the money.
RVRBOATKNG on 02/06/2006:
In answer to Miketech. I know in our son's case he was also going to college and food service was one job that allowed him the flexible hours he needed to go to school and study. He paid most of his own way as well as bought his own car. He has a great career now and has a lot of respect for all that he has and had to work for.
ejack053824 on 02/06/2006:
Wonderful post!! Too bad there are morons out there who make your job difficult. Keep up the good work! :)
Mad Eye Moody on 02/06/2006:
Excellent post. Makes us all think, huh.
Mad Eye Moody on 02/06/2006:
Bring the frisco burger back (Not just that burger on the sour-dough) and me and Ejack will pay the rest of your tuition.
just_say_no_to_stupidity on 02/06/2006:
Don't apologize to the customers! That's all we need is to inflate fast-food diners' egos.
darkquill1616 on 02/07/2006:
I go though it because I go to school in a very small town with few jobs. A lot of students never actually get to get a job where I go, and I apologize, but it is not up to be to bring back the frisco burger.
indianhill on 02/13/2006:
Bravo!!! I am an Arbys drive through employee. I get so genuinely ticked off at the stupid way people order their food and then wonder why the order is wrong. Remember to slow down when you order. Don't talk so fast and TURN OFF THE DIESEL TRUCKS.
ejack053824 on 02/20/2006:
Indian...tell the SOB to turn off his truck or he won't get shyt from you.
steph1234 on 02/20/2006:
Hi, I am a supervisor for hardees, and I think that my pay of only $5.35 per hour is unfair. The other supervisers make $7.00 or more per hour. I do just as much work if not more.So why is it that I am at the bottom of the hill?
ryanwhr on 12/05/2006:
Good Job!!!!! An order can only be made correctly if it is ordered correctly. Don't go to Wendys and order a regular cheeseburger and get annoyed when the employee asks if you would like jr. or a single. Don't order a frosty from McDonalds. Hardees does not sell McNuggets! Don't change your order at the window. Keep your kids quiet when you are ordering. Speak loud and clear. Don't ask for extra condiments that are usually charged for at the window and expect to get them for free. Don't treat the employees like crap, cause they don't have to take it from some jerk they don't know. Get your act together America. Trust me, Fast food workers work hard for you and many are a lot smarter than several of the people that are complaining about them.
runaway on 05/28/2007:
Excellent points! I hope your letter changes at least a few customer's attitudes toward employees!
weeeeezyfbaby1 on 10/08/2009:
I work at Hardees in Anoka,MN and I've come to realize certain things just tend to make me so mad.
1. Don't come through drive through and not know what you want.
2. Don't ask if there is honey mustard or bbq sauce in the bag if you ordered a urger and didn't ask for it .
3. Don't order your food, then after you've sat down and waited for your food come up and ask for curly fries and expect to get them for free, we'll charge you for them. And while your at it, don't ask if it's too late to get a shake instead of a pop. It is.
4. No disrespect to foreign people but if you have a really strong accent, don't go through drive through. It's already hard to understand anyone, and it's even harder if you have a accent. All you'll here from us is, "huh? can you repeat that?"
5. If you have a large truck or a crappy car, SHUT IT OFF before ordering. Don't try to yell over it.
6. Don't go through drive through and order everything off the left hand side of the menu and expect to get it in 2 minutes. You'll probably be pulled off the drive through pad and parked to wait for you food. come inside to do that. Drive through is for quick service.
7. The fries have a holding time of 10 minutes, some people get them asap when they come out of the frier, some get them when they've been out of the frier for 6 minutes, it depends when you come for food. don't get mad as us if your fries aren't smokin hot. If it's within that 10 minutes, were gona give you those fries.
8. Don't ask what the different between a big hot ham and a regular hot ham. one is BIG. its pretty self explanatory. Same with the 1/3 lb. cheeseburger and the Original Thickburger. Its pretty easy to see one has lettuce tomato and onion on it.
9. Don't treat us like were on the bottom of the food chain because we work in the fast food industry and you work in an office. We make your food so I'd watch out. We are capable of doing stuff to your food without you knowing. NOT SAYING THAT I NOR HAS ANYONE I WORK WITH DONE THAT, IM JUST SAYING ITS A POSSIBILITY. Be nice to us, you don't have to make dinner tonight because of us.
10. DO NOT ASK FOR ARBY'S SAUCE FOR YOUR ROAST BEEF. WE DON'T HAVE IT. WE ARE HARDEES NOT ARBYS!

As you see, through the years, I've gotten these weird quirks that customers just like to due to piss me off. some customers are good tho. and those customers are the ones that make me keep my job because sometimes, it's like you don't even want to work there because of how stupid people are and how disrespectful people are.
Anonymous on 10/08/2009:
Anyone who works fast food has my respect and sympathy. I worked taco Bell when I was young and it was a hard job being so busy.

Back then though people didn't act stupid. Nowadays they have a ME complex and sometimes make me want to knock their block off lol. I work in customer service so I know what you mean. Remember, it only lasts as long as your shift.
melissa_blanton36@yahoo.com on 04/05/2010:
I work in fast food and people think we are not supposed to make a mistake..we don't mean to,but WE ARE HUMAN TOO!. it anger's me because most of us work as fast as we can to get your order right and to you as fast as we can, it makes it harder when people are yelling,''where is this and where is that'' back to us in the kitchen! we go as fast as we can! give us a break!.And to those of you who think ''fast food'' isn't a''REAL'' job...well...think again...its not the ''gravy'' job everyone thinks it is...SO HAVE A LITTLE RESPECT FOR US!.We are doing the best we can to serve you. THANKS FOR LISTENING.
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DISGUSTED
Posted by on
Rating: 1/51
I am absolutely disgusted once again with Hardees newest commercial. I tried to go onto their site and they no longer will let you even file a complaint regarding their advertising. As a Christian, I find it very sad that this is what you see when you turn on your TV. My little nephew asked his family to turn their eyes because he even knew it wasn't right. I will not sit back and not speak up about this.
     
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madconsumer on 11/11/2012:
adverts are meant to get people to notice the company.
FoDaddy19 on 11/11/2012:
I'm guessing your talking about the Memphis BBQ burger commercial. It's a bit racy, but I fail to see anything that runs afoul of Christian doctrine other than the lust those two hot chicks seem to have for the BBQ burger.
Starlord on 11/11/2012:
Why is it that the Christians are so compelled to try to determine what other people ahould do? As an adult American citizen, I have the right to view and read whatever I wish. I have seen the commercial you describe for Carl's Jr. and I happen to enjoy seeing nice looking young women. They are fully clothed, and there is nothing going on that would offend even the strictest fundamental Christian. God save me from Christians.
Ronald on 01/02/2013:
Hardees has to appeal to the lowest common denominator.Its the only way they can market their unappealing burgers!
Ellen on 02/14/2013:
Commercial is soft porn and has nothing to do with fast food !
Topless woman on beach eating a hamburger ... Really, Hardee's !
It's pathetic !!!!
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Customer Service / Sloppy Food
Posted by on
Rating: 1/51
TULLAHOMA, TENNESSEE -- This was a take out order where I stood standing near the order counter. The shake was handed to me in a cup... no mention of the rest of the order. Another customer was also waiting. After a while I noticed a bag sitting on the counter. Didn't know if it was mine or the other person's. Had to ask. No effort was made to tell me the order was ready.

On top of that the order was taken requesting no Mayo, Pickles or Mustard. When inspected at home it had all this sickening mess with the sandwich sliding apart.

I resent being treated like herd animals and fed a sloppy mess. This was a totally unsatisfactory experience and one that I will not repeat.
     
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leet60 on 10/27/2012:
If you expected the sandwich to even vaguely resemble the pictures on the menu, it was a mistake. Those "sandwiches" on the advertisement are created by "food artists" and are at best, a poor representation of the actual product.
madconsumer on 10/29/2012:
considering user harassment, leet60, the poster can expect items to be as advertised.
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Lazy
Posted by on
Rating: 2/51
TRENTON, MISSOURI -- I go to this restaurant a lot with my family and we order. There is this one manager that is just lazy and rude to everyone to the workers and to my family one of my son wanted curly fries instead of regular fries, the manager led out a big noise and was OK. Then I had a boy in collage and he order but then realize he could free drink and fries he had told her and she got mad again. Then we tried to complain to the head boss there Lynda and she didn't do anything about it I know because I tell some people in town and they say that they had complain to her about the same manager and nothing was done so I hope you guys do something but poor everyone who is there when she is. Then we are eating our dinner and she comes while she is working and sits down she isn't on break because she watches the workers. Now I have told the head manager that she is lazy and is rude nothing was done so hopefully this will work watch her on the cameras all she does is yells and everyone and sits. You can definitely see the look on the workers faces that they do not like it. Thank you for your time I hope something is done about it.
     
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Susan on 07/31/2012:
Did you get the food you ordered and was it OK? Then Hardee's has delivered what you paid for. Although the manager in question doesn't appear to be a candidate for Employee of the Year, the fact that you think she is lazy and sits down when she isn't on break is honestly none of your business.
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Dissatisfied Customer
Posted by on
NORFOLK, VIRGINIA -- I have been a patron of Hardees restaurants for over 25 years. I have never had to call out for someone to take my order. Everyone had their backs to the customers. After receiving part of my order I had to return to the counter only to have to wait again for someone to turn around and notice me so that I could get my coffee cup; to which the cashier says, "I gave you one". Made my coffee at the dirtiest and most unsafe beverage bar that I'd ever seen. Returned to my food to find that I had no utensils to eat with. Returned to counter and was eventually noticed and given utensils; to which the cashier tells out, "I thought I gave you some". Now I go back to my food and discover what appears to be only part of an egg. Again, return to counter to see if this something new with the breakfast platter. The cashier tries to convince me this normal. Keep in mind I have eaten here and many others for quite a while. I said nothing. I went back to my cold food and wrote this. I'm leaving now, never to return to THIS ONE ever again! Watching my step!
     
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MRM on 11/04/2011:
Hey, Hey, a poster from Norfolk,VA! I love going to my local Hardee's especially with their coupons! I would just consider this as an isolated incident and I would still go back there again.
swimjim on 11/04/2011:
Places like these must not care about their customers.
Kristen on 11/07/2011:
This must be the Hardees on Princess Anne!?!?
wendy on 05/09/2012:
Hardee's on boulevard and broad st Richmond, VA. I drove by it and the bacon chedar fries caught my attention, so I went back, as I ordered on the drive through the cashier rudely interrupted me stating she can't hear the order
DebtorBasher on 05/09/2012:
Wendy, I would rather be interrupted while giving an order to know they can't hear me...than for them to wait until I'm finished with my order and have them ask me to repeat everything over again or...for them to just get the order wrong because they couldn't hear me and 'didn't want to interrupt me' for fear of being considered rude.

How did YOU want them to handle it? Or better yet, how would YOU handle it if you were the person taking the order and couldn't hear the customer?
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