SPARTANBURG, SOUTH CAROLINA -- Steak biscuit: steak hard as a rock, biscuits hard, bacon/egg/cheese biscuits missing the bacon and slapped together so that the cheese is all on the paper wrap and not on the biscuits. Hash rounds were cold and the whole entire breakfast was not even edible! Then, I could not call to complain because the phone had been set to fax mode preventing call-in complaints. I took the "food" back down there and asked to see the manager at the drive-thru. She said she could not come over to the window but I could come in if I wanted to.
By this time all I wanted was my money back... This Hardee's on Reidville Rd in Spartanburg is the worst Hardee's I have ever been to... But I will never go back to another one when their managers even refuse to come and speak to an unhappy customer. I go to the drive-thru because their seating area is always filthy. No more!
I have worked at Hardee's for the past five months. I have several complaints about it that may be appropriate at other Hardee's around the nation. This is directed to both customers and the restaurant itself. Six Dollar Service - Firstly, Hardee's expects their frontline employees to utilize "Six Dollar Service," which means that we must basically serve the customer to the point where it's ridiculous. We carry their food out to them, which is no big deal, but we're also expected to refill their drinks, clean their garbage for them that they can throw away themselves, and basically act like a waitress at a sit-down restaurant.
I refuse to do this for three reasons: a) Hardee's is not CASUAL DINING like they try to pass off to its employees, but FAST FOOD. There is a drive-through. We serve nasty, greasy, calorie-ridden meat traps of death. It is fast food and customers do not expect us to do this. b) Why should I do the amount of work compared to that of a sit-down restaurant and make minimum wage with no tips? I work extremely hard, and I cannot have this added to my list of chores with no reward. There's no point. c) Hardee's customers can use a few good laps around the restaurant.
Rude Customers - Day after day, all employees and managers at Hardee's must deal with extremely rude and intolerable customers. I don't mind dealing with one or two disgruntled re-re's who are upset over a tomato on their sandwich that they swear that they didn't want and we should've read their minds and fathomed their unavailable logic, but almost every single person that comes into the store is crass. STOP TREATING US LIKE GARBAGE. We cannot deal with your fickle attitudes, we cannot decrypt your unstated desires, and REALLY, we don't know what you mean when you say you want a burger. THAT'S BASICALLY ALL WE SERVE.
I swear, the next customer that comes through drive-through saying they just want a burger and yells at me for asking which one, I am giving you the most expensive and dangerous thing we have with the works without telling you. Then, I'll throw it at you while underchanging you by twenty dollars.
Obvious Sexism - This does not just apply to women's rights, but men's as well. At our restaurant, men must stay in the back cooking the food while women must work up front. The only alternative is if you're a manager. There are many guys that I work with that are friendly, but no matter how much they yearn or ask, they are not allowed to work up front. I've always wanted to work in the kitchens, mostly because I don't have to deal with the customers as much, but I'm not allowed to. Why? Because I'm not a man.
Choice of Employees - I work with a few good people, but most, I have no idea why they were even considered in the first place. One girl had a huge drama/multiple relationship triangle with the cooks/managers/customers. Another is a strung-out 16-year old mother who cries at absolutely everything. Yet another girl does nothing but stand around and talk; she loves to do this at around dinner rush. One of our cooks is rude and unnecessarily foul-mouthed, while another hits on every single girl that works there. WHY are these people hired?
So, overall, I hate Hardee's. It's ridiculous. The only way I get through it without the urge of stabbing myself is to laugh at the incredible retardation of the restaurant's logic and about two-thirds of the customers. If you must work minimum wage, don't work at Hardee's. You'll regret it.
VIRGINIA BEACH, VIRGINIA -- I am completely outraged and horrified by my visit to Hardee's this evening. I went to the drive through at 6:30 pm this evening. When I pulled up to the drive through there were 4 cars a head of me. I did not leave the drive through until 7:03 pm. I ordered a thick burger combo and the 10 piece chicken with sides combo with green beans and mashed potatoes. When I finally got to the window, I was informed first that they did not have the proper chicken for my combo. Then I was notified that they were out of mashed potatoes and I would have to wait for them to make more.
Then the girl comes back to let me know they were out of green beans and she would have to substitute it with something else and they did not have enough biscuits for what I ordered either. At this point, I was upset asked to speak to a manager because I had been in the drive through for over 25 minutes and my food was not even what I order. The manager, **, came to the window after take his sweet time, and completely disrespected me. I explained to him that I was dissatisfied with the service and he had the nerve to roll his eyes at me. This is completely unacceptable.
If this is the example that a manager sets for your company, I am completely disgusted by what else your company must find acceptable as customer service. Not once did Dave offer an apology for the poor service or lack of quality food. I left after being in your drive through for more than 30 minutes which is the exact opposite of what any sane person could call fast.
I tried to call the complaint line listed on your restaurant. Instead of getting a district manager or someone who could help me, this manager ** answers the phone. I would also like to note that the phone rang for over a minute before he ever answered the phone. When I asked for the name and number of district manager or someone above him to lodge a complaint, he replied that he didn't have that information nor would he give it to me if he did. So not only did this poor excuse of a manager give me terrible customer service in person, apparently it extends to his customer service over the phone.
I would appreciate if an intelligent and decent member of your company would call me. I do not care about apologies at this point. I want a full refund for this meal which was not correct when I got home. Furthermore, should your company be unwilling to give me a refund, I will pursue this matter with my bank which will result in a chargeback to your company.
If you would ever like to gain this customer back, I would expect this manager (**) to be fired for his actions. It seems to me that a manager would be maintaining an adequate food supply and if a customer is dissatisfied, the manager would offer an apology at the very least. I promise to never again eat at any establishment owned or operated by your company until this matter has been resolved and I will be sharing my experience with anyone who listens. I am not expecting five star dining when I eat at fast food, but I do expect a minimum amount of respect and customer service.
GRAFTON, NORTH DAKOTA -- I entered the drive through and placed an order for a single combo-meal. I was the second car in the lane. The vehicle I was driving has a large digital clock so the time was readily apparent throughout. I sat behind the other vehicle for a considerable period of time. After waiting for the staff to hand the person their food to the person in front of me, I watched as that vehicle sat in the drive through for another several minutes and talked with the restaurant staff. When I got to the window I inquired as to the wait. Their answer was that the previous customer had placed a large order and they only had one cook on duty.
I asked why they didnt have the person pull forward and why the continued delay even after they'd delivered the product. Their answer was they didnt have enough help to get it done sooner. Neither the person at the window or the manager offered an apology for the wait. Both were non responsive and neither offered any explanation for why the pickup sat there for the additional time and didnt receive any other items. I got an impression that I should have waited patiently no matter how long it took. Because of the extended length of time and rational offered by the Hardees staff and management, I left the restaurant without the food. Opting to go somewhere else.
I am trying to support a local entity and have returned to the restaurant in the past even though the establishment has been dirty and unkempt; many of the staff are often rude and/or non-responsive; and service is routinely slow. Additionally, I understand teen culture, but perhaps your staff could tuck their shirts in, turn their side-turned caps forward, and learn to take a customers order in a timely manner rather than talking on their cell phones or with another group in the corner. Im wondering how often an organization can regularly offer such sub-standard service and expect persons to return.
As a manager of a business in the same community I am sympathetic to those serving the public. It is not always easy. I understand the intricacies associated with customer service and appreciate the difficulty putting out a good product. I am empathetic with their plight, but what your staff offered was awful service and in the restaurant industry Id assume thats bad for business.
I have the opportunity to promote your business routinely when we bring groups in for in-services, training, and other related forums. I cannot in good conscience recommend to any of these individuals that they go to Hardees in Grafton for anything because its likely they will similarly get bad service. Nor can I suggest to any of our staff, volunteers, or affiliated agencies we work with to go to Hardees.
Rather Im inclined to share my experiences regarding the shoddy service and recommend that they go somewhere else. I have never written a letter in response to such an incident, but was compelled to do such because of your staff's antipathy and the substandard service received at the Hardees in Grafton, ND.
SOUTH CHARLESTON, WEST VIRGINIA -- I believe the cheeseburger I ate food poison me. On yesterday I was very sick at my stomach and had some dizziness. I am feeling the same today. I may have to go to hospital if don't get any better.
ATLANTA, GEORGIA -- They were always out of at least one item I wanted. The milkshake machine was never operating for an entire month. Two times they were out of coffee, diet Coke, and fries. Once they were out of chicken. Once they charged me $1 extra for white meat and gave me dark meat. The last time I went in they were out of hamburgers.
They need to quit spending so much money on their ridiculous advertising with naked girls and spend more time and effort on service and quality food. The wait time is unacceptable only to receive food that is poor quality. Their commercials are disgusting. I refuse to even eat there with their demeaning advertising.
CLEVELAND, TENNESSEE -- It doesn't matter what city & state the restaurants are in, their crude ads have sent me elsewhere to eat. What? Do they want us to come into their restaurants & dress & act like their ads? Do they want their customers to make out on their tables? Maybe they expect their employees to put on an x rated show for us? NO THANK YOU, HARDEES... You've lost my business.
COLUMBIA, SOUTH CAROLINA -- I was recently at a Hardee's on Piney Grove Rd., Columbia, SC trying to order a turkey burger. When I placed my order I had to wait 10 minutes. Then I was told that they could not fix me one because the meat was frozen. Also I was told that so few people ordered them that they did not unfreeze the meat. If they are not going to serve a turkey burger, it should not be on the menu. Also, it should not be one of the very, very large pictures on your website.