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Hilton Hotels Hilton HHonors Consumer Reviews

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Hilton Honors Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISIANA -- Years of accumulating Hilton Honors all wasted. There is basically no way to easily use these "points". It is merely the illusion of a reward. I agree totally with the above review. Hilton Honors is a joke. Will not be staying at Hilton Hotels at all ever again. Mariott Rewards is a much better program and the places that I have stayed were very helpful with both accumulating rewards and redeeming them. I do not work for Mariott. I am a Physician. This is an honest review from a very frustrated and loyal Hilton customer who will no longer be staying at any Hilton-owned property.

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No Loyalty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WISCONSIN -- After being a loyal customer of Hilton for years, we decided to book most of our week-long adventure in Texas at Hilton owned properties. First issue: The last night we stayed at a Hampton Inn. When we arrived, we were told they didn't have our reservation, and that as of a week ago, they were no longer a Hampton Inn. We were not notified of this, so we had to make a new reservation. When we called, Hilton customer service assured us they would credit us our points for the stay. Upon our return, we got a very cold email stating they would not honor that promise. We were out of luck.

Second issue: We stayed at another Hampton Inn for 3 nights. My wife had booked it through Expedia. They determined that was not eligible for points. Their website clearly states that their third-party partners are eligible. When I called on it, I was informed that Expedia is NOT one of their partners and their policy says they don't honor those who are not part of their network. When I told her this was a scam, she said our policy is clear... OBVIOUSLY NOT. After years of loyalty, that loyalty is gone. VERY disappointing.

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Points are difficult to use
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

AE gives generous sign in Bonus: "Earn 125,000 Hilton Honors Bonus Points after you spend $2,000 in purchases on the Card within your first 3 months of Card Membership."
No wonder. With Hilton expensive redemption scale it's enough for 1-2 "free" nights.
The real issue - you won't be able to book with points a desirable Hilton Resort at vacation destination place. I tried. The rate was 80,000 points for 1 night, but no availability. The only available option was to use all my points + $490 for one night and not on the dates I needed.
HHonors is almost useless unless you plan to spend accumulated points on low key Hilton hotel.

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Horrible, Non-Caring, Find Reasons Not to Be Helpful
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

We were Hilton Honors Gold after spending thousands of dollars on their hotels. I am a 100% disabled Vietnam era vet and my wife is paraplegic. We are faith based, service the Almighty God, live relatively modestly, and love each other. We found our points and gold status ripped away after a year without explanation or warning. We discovered it when trying to use our points after surviving a year of some very extreme medical issues. My wife had ended up on a ventilator for a period of time. I explained to the Supervisor in the Customer Service Department the medical impact that left us unable to travel and I don't think she could have cared less.

It was only thru the Grace of God, prayer and hard work by some outstanding clinicians that my wife is alive today. It seems life events are considered insignificant to Hilton unless it results in booking rooms and benefits them financially. Finally after some continued pushing they returned some of the points but told me they had no way to return our status to Gold. They have no loyalty to customers that have been loyal to them for 45 years.

We are now at the Blue level again as if we were 20 years old. When asked to speak with this particular supervisor's supervisor, I was told there was no one above her that was available to speak with me nor was I offered an opportunity to leave a voicemail or call back number for a follow up call.

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Booking a Hotel With Points or the Price
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I wanted to book a Homewood Suites using points and called Hilton. They gave me the rack rate of $109 in Victoria, TX. I said I had a lower rate online then offered 20% discount because the CS didn't realize I was an HHonors Customer. I called as one and told them when I called. Very deceptive sales practices.

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Prepaid reservation not honored / family put on street
By -

VIENNA, VIRGINIA -- 6 months ago, I booked a room for 2 nights at a Hilton Garden Inn. I got a good rate which had to be prepaid at the time. The only room type offered to me (I have a screen shot of this) was 2 queen beds. The reservation was not cancellable or refundable. It was a confirmed, paid reservation.

6 months later I show up with my spouse and 2 kids, exhausted, 375 miles from home. They have no 2 queen bedroom for me. The manager says they "allowed several guests to extend their stay". They have only king rooms which they cannot rent to a family of 4 because of fire codes. They say that my room type is not guaranteed. I am out of luck, and they want me to simply leave.

I ask for two king rooms to honor my confirmed reservation. Sure, I can have two rooms I am told, but I have to pay for two rooms. I told them that was not acceptable. I ask to be accommodated at another Hilton in the area. Answer, no. They would do nothing for me despite numerous pleas. All they did was call a nearby Marriott to see if rooms were available. I asked for a refund, and they said it would have to be done from corporate office and take 3-5 days. I got a letter from the manager confirming that.

DH and I had to get back in the car, dangerously exhausted, drive around, lost some more, and pay $40 more per night for a room at the Marriott (so I paid twice for two nights). There was no fridge or microwave, and the shuttle to the metro didn't work with our schedule, causing us even more expense. When we got home from our trip, I called Hilton customer service and was told that never should have happened. An overbooked guest is provided with a free room that they arrange the first night, the difference in price the second night, and transportation to the hotel as a minimum way of making it up to you.

I was told the manager of the hotel I stayed at would contact me to work out my problem. 4 days later I got an e-mail from them stating they would refund my original payment - something that they said they would do 11 days previously! I do not have that refund yet - promised to me 4/12. I emailed a letter to the CS person I spoke with last Thursday telling her how unhappy I was with their 'resolution' with no reply. I called her twice and emailed again - again 0 response. I did get through to another so called customer service specialist who did not resolve the issue, and told me I have no other recourse.

This Hilton operates like a fly-by-night scam operation, without integrity or decency. The Hilton customer service operation is a joke. I think they all hide under their desks when the phone rings there. Updated - yes, I did receive a credit for my reservation 3 weeks after it was promised to me, only because I called and complained persistently. It was obvious they intended to keep my money. I am still seeking minimal compensation for all the additional expenses I incurred due to this incident.

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Lost All My Points!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREGON -- Think someone else also mentioned that unless you book or use your points every year, say goodbye to them. New rules as of this year, 2020. This sucks and makes this reward program more punitive than an incentive to book this them. Marriott Bonvoy is a much better program and points don't expire!

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Fraudulent Claims Not HHonored
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The HHonors website says that when points are transferred, they will immediately be available for use, even if they do not show up visibly in the transferee's account. My husband transferred 92,000 points to me. His transfer came with a transaction number. When I called customer service to redeem them, 6 people and an hour later, they were not helpful and not particularly concerned that they did not honor their promise. I believe that's called fraud.

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Customer Service Stinks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have an upcoming reservation for 5 nights using HH points. I want to reduce that reservation to 3 nights. I do not want additional nights or different nights - just 3 nights that I've already booked. After an hour and 6 CSRs, I was told "The system won't let me do that." Apparently no one knows how to complete a manual override either. I've been a Gold Member for 18 years and very loyal customer, but that means nothing to Hilton Honors. This used to be good, but I know there are better rewards programs available. Goodbye, Hilton.

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Hilton Honors Program & e-Rewards Scam
By -

I am a member of the Hilton Honors program, a program that allows you to collect points when you stay at their hotels. You are able to redeem these points for free accommodations at their hotels. Unlike Marriott or Holiday Inn, if you do not add any points over a 12 month period, you forfeit your Hilton points. Hilton Honors contacted me by e-mail in early September telling me if I participated in a survey from e-Rewards I would become eligible for 500 Free Hilton points. As I did not stay at a Hilton hotel in the last 12 months and was faced with losing my points shortly, I decided to participate.

I found ever since the new ownership of Hilton took over, the room rates have been jacked up. Even if you have been accumulating points over the years like I have, you are subject to lose them for not staying at one of their hotels in the last 12 months. I participated in the survey and was sent a e-mail from e-Rewards notifying me I was eligible for the 500 Hilton points but had to go to their link and navigate in the site to get the points. Of course they could not have copied me on an e-mail to Hilton HHonors asking them to credit my account with 500 points. So I went to the link and was told the points would be credited within 2- 3 days.

After a week with no points, I complained to Hilton and was told to e-mail a ** at Hilton Honors and he would get back to me. A week after no response or acknowledgement. I resent the e-mail to ** and still got no answers. So tonight I call Hilton HHonors and it was confirmed that the e-mails I had sent were indeed received. I was told this evening I should contact e-Rewards for the points because it was not there problem. What a scam!

Since doing that survey with e-Rewards, I have been getting requests daily sometimes twice daily from them to participate in other surveys that are up to 25 minutes long. They offer monetary rewards of $1.50 that you have to spend with some of their overpriced vendors on line "for a limited time only". I believe what Hilton is done with e-Rewards is disturbing. With e-Rewards asking you to go through hoops to try to collect what they promised just shows what's behind all this. Plus you don't get the points!

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Hilton Hotels Hilton HHonors Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 9 ratings and
23 reviews & complaints.
Contact Information:
Hilton Hotels
9336 Civic Center Drive
Beverly Hills, CA 90210
310-278-4321 (ph)
www.hilton.com
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