Hilton Honors Rewards Program
I was a gold member with Hilton Honors. I had a dispute with the supervisor regarding an issue. When I would call to make a reservation the Filipino speaking Representatives we're not very helpful to ... read full review1 Replies - Latest reply on 06/07/2013
Refuse to Refund or Transfer
To try to save some money I pre-paid a Hilton Garden Inn in Chattanooga for a customer meeting. The customer changed the site to Knoxville. I called Hilton to see if we can work it out to transfer the ... read full review9 Replies - Latest reply on 04/20/2011
Advance Purchase Reservations
HAMPTON HOTEL, SOUTH CAROLINA -- Beware... apparently under NO circumstances will your money be refunded. We needed to cancel our reservations due to a medical emergency and the agent I spoke with was unwilling to make an exception. ... read full review4 Replies - Latest reply on 03/29/2009
ANCHORAGE, ALASKA -- The day before my wedding my wife and I walked in to the Hilton hotel and asked for the total cost for a one night stay. I was quoted $214.95. Sometime during the dark of night a receipt was slid under the door with the total being $240.74. Deceptive.
1 Replies - Latest reply on 09/23/2012Add reply
Also early in the morning I called to the front desk to ask for aid in locating an Alka seltzer and was told "that wad against their policy". Then I called back and asked if they could direct me to a store that might be open. The reply was "no". Lame customer service.
Ran Out of Options, Please Help
GREENBELT, MARYLAND -- Hello, I'm writing this based on an issue I am having with the hotel listed above. I made reservations on Saturday June 30 because I had a power outage at my house. Less then 30 mins after I arrived the ... read full review3 Replies - Latest reply on 07/11/2012
Never Again - Hilton HHonors
Member since 11/2002 it says on my card. So what! They have a wonderful system that "gives you points" when you spend good money at their hotels and then, when you don't stay for any 13 month period ... read full review4 Replies - Latest reply on 04/20/2013
No Security For Charlie Wilson Show
LAS VEGAS, NEVADA -- On Saturday, November 28, 2010, I attented Charlie Wilson show at the Hilton Las Vegas. One of the two cameramen working for the hotel, decided to take a picture of some people sitting directly behind ... read full review6 Replies - Latest reply on 12/01/2010
Double Billed at Hilton New Bern
NEW BERN, NORTH CAROLINA -- We attended the Air Show and stayed at the New Bern Hilton. We made our reservations at the Hilton Website and had to prepay. When we checked out, we were billed again. After three months, we finally ... read full review2 Replies - Latest reply on 10/19/2010
Customer Service SUCKS!
ROCKVILLE, MARYLAND -- On Saturday October 23,2010 I had a reservation to stay at your Gaithersburg, Md Hilton Homewood suites. I checked into the hotel and it was the worst experience EVER! The staff member on duty that night, ... read full review24 Replies - Latest reply on 04/12/2011
CHAMPAIGN. ILL, ILLINOIS -- I attended a seminar at the Champaign, I'll, Hilton Garden Inn. There was cold or no coffee between breaks, granola bars for snacks and the sodas were scooped ip right after the break. But the real problem was a scratching noise in thr right front corner of the room every 37 seconds. I complained 4 times and finally threatened to talk to the manager and the. The war was on. They finally sent the AV person to listen for it. She approached me like I was delusional a d hearing things. I asked her if she went to the right front corner of the room. She said she stood on the opposite side of the room Nd could not hear it. InSked her if she could stand by the right front side of the room and she said she stood outside of the room over there and could not hear it. Well, duh, you were not in the room.
3 Replies - Latest reply on 04/12/2011Add reply
She suggested I sit somewhere else.
I left the seminar a day early and went home. Problem solved.
Advanced Purchasing - SCAM
I had made and advanced reservation with HILTON for a wedding this April. We had to make the reservation in August. We made the reservation because the wedding is also near race week. We made the reservation ... read full review5 Replies - Latest reply on 03/15/2010