Preview Review

Next Review

HSN Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
I Bought a Awful Cardigan by Skinny Girl.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

N/A, NEW YORK -- I wore the cardigan once. It started to shed. Everywhere I sat you could see I was there. That's how bad it was shedding. I tried for 2 days to reach HSN. When I finally spoke with someone, I was told they would send me a return label. I never received it. This was a waste of money. I would not recommend any Skinny Girl products to anyone. I also will not be ordering anything from HSN again.

Replies
Customer Service With Returns/Or Lack There Of!
By -

I was a very good and long time loyal customer when I purchased the Nintendo Wii from HSN. However, after receiving it for my grand daughter, my daughter stated that it might yet be a little old for her (grand daughter was age 3 at time). I did not even unpack the item but agreed with the mom. I used the return label in which to return it. However, due to my disability, my daughter needed to take it to the post office. She did obtain a verification of mailing. When learning the product was never re credited to my account, I started asking why.

HSN was of little help at all... they just passed the buck to their credit card company. Nobody would give me any contact information to whom I could call/write to the company. Another problem was the item I later learned was not returned to a HSN warehouse but to the company's (so now they have no inventory list). When I sent my daughter back to the US Post office for assistance... well, since my daughter had lost the receipt (time span) they refused to do a hand search.

So now I'm being called a liar by the credit card company that it was even returned... I am so furious! Why in heaven's sake being a good customer would I do that? I have spent more than the cost of this item on many occasions during a month's time BUT no more. I have not missed one payment on my credit card but I have made no more purchases either.

I can't get out to buy the items that I need/want but I will not be treated in such a manner. I have only had one other shipping issue where I was told it wasn't received. However, after contacting the place several times, they found it in a place it shouldn't had gone and I received the credit. The more this country gets computerized the less service you get for your money!

Replies
Gateway All in One 23" Desktop
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

They advertised this computer with additional software & 24 HOUR LIVE TECH SUPPORT. NOT TRUE!! I received no paperwork, or software. The 1st computer I bought ate a CD I tried to download. The tray would come out but not the CD. I returned it and they sent me another one, this time it had cracks on the right side of the frame along the logo, the front silver frame also was bent and sticking out and it had something loose inside that rattled, (like a screw) that had come loose.

I called HSN - they told me they would not replace it. I called Gateway and it was then I found out they DO NOT GIVE FREE TECH SUPPORT! You have to pay for it. I returned the 2nd one promptly. Stay away from HSN!! The returns don't go back to Gateway and I'm sure they just resell the broken equipment.

Replies
Don't Get an HSN Credit Card
By -

I opened an HSN-credit card last fall. I purchased 3 items when I realized that this was a very bad credit deal and had 30$ revolving late charges. In January I called the company and asked to pay the entire bill off. I paid about 100$ and thought this was a done deal. In March I got a new bill for about 32$ and a 30$ finance charge. I called the company and paid for the LAST charges for the items. I refused to pay the bogus, very high finance change.

I wrote a letter to World Financial Capital Bank in March and still have no response. Yesterday I got a phone call from a collection agency stating that I still owned money on items purchased from HSN. THAT IS A BOLD FACE LIE. World Financial Capital Bank is trying to collect over 80$ in finance charges that have accumulated over the last 3 months.

After reading online I now know to file a complaint with the FDIC on World Financial Capital Bank as so many others have. How do I file a formal complaint on HSN? They are well aware of the bogus practice and they do nothing about it! This is a way of preying on the elderly. I will never shop on HSN again.

Replies
Advertisement
Complaint About Green Pans
By -

I bought a set of Green Pans last year and I gave 1 skillet to my daughter and I kept the egg skillet and the rest of the pans. The only time I got a egg out without sticking was the first time I used it. They are without a doubt the worst cookware I have ever used. I didn't bother calling c. s. because I just felt embarrassed about it. I finally tossed it as I was using a Brillo pad and that was after using Pam spray. Sometimes I'm tempted to call Mr. English - well he's on air cooking his brains out. Joy Mangano is supposed to have used her pan for a year that she shows and I don't think she even cooks. By the way my daughter threw hers away too.

Replies
Customer Service Is Extremely Poor
By -

FLORIDA -- I ordered a necklace at HSN and I paid express on it so was supposed to have it on 2 days, right. Never receive it. When I call I found out they had never process the order then they told me that it was process and send - not true. I received it 45 days later.

OK later on few week down the road I order a mirror from them. They told me the mirror was on back order. I found out that it wasn't but they still have me waiting. After waiting for 3 weeks they canceled my order without my permission. Recently I just order a dust devil - they send me defected one. Their management known about the poor customer service but they chose not to do nothing about it but to cover it up. NOT A GOOD PLACE TO SHOP, BELIEVE ME... BE CAREFUL if you are thinking of shopping from them.

Replies
Deceit and Complete Dishonesty
By -

FLORIDA -- After years of doing business with HSN.com (or Home Shopping Network) I've closed my account with utmost disgust. They run on a "customer review" system akin to Amazon, supposedly to build your trust to purchase products. It's a complete farce.

I wrote many negative reviews (among positive ones) about substandard items, false advertising, etc., which were erased or not even posted at all. More were erased than not posted! I'd see the few that had somehow squeaked by and were posted.. check on them later and they had been deleted. HSN even would relist products that had dozens of bad reviews as a "new item" so it was complaint free and subsequently would generate new sales to the unwitting customer who "trusted them" to have honest reviews warning them if something were amiss.

Besides dealing with that joke of a review system (and I won't even go into all the "fake" reviews obviously by people affiliated with the product...) I've received more than my share of inferior products and damaged goods.. and I was charged shipping AND return shipping on most if not all to ensure they make money coming and going.

I find them to be dishonest, full of false advertising and deceitful not to mention a joke of a customer service which is there to help the company, not you. (Should be called company service, not customer..) This is over 2 years and thousands of dollars later and it was a long, hard lesson in the scamming ways of shopping networks such as this despicable one.

Replies
I'm Upset That You Closed My Account
By -

I have been a loyal customer of HSN. I love ordering from and have always paid for anything I received. However there were a couple items I ordered last summer and never received. If they were left at my address I never received them. I have always ask them to either get a signature or sent FedEx but they didn't. I can't prove it but I think my previous neighbors stole them because I was at work. They have moved in the last 3 months. They were trouble the man got arrested for something and cops were always coming over there.

This is not my fault or yours. I just want another chance to order from you. I can't help what happened. From now on send anything FedEx or signature required. I now have good christian neighbors. I trust them. Please give me another chance. I LOVE HSN AND HAVE REFERRED A LOT OF PEOPLE TO YOU... THANKS.

Replies
Advertisement
Website Error Results in Payment for No Merchandise
By -

Buyer Beware! I have not ordered anything from HSN in several years but I wanted a particular dress for the holidays and found it on their website. I updated my address and phone number and ordered the dress. When the dress did not arrive as expected I contacted HSN who kept saying it was delivered. After some research, I found that the dress was delivered to my old address even though I had updated it. Apparently due to some glitch in their computer system, my phone number updated but the address did not.

Customer service then refunded my money after confirming that the dress was delivered to the wrong address. I then received a letter several weeks later asking me to go find the package and return it. When I called customer service again, they insisted that the "Accounting" department insisted I either retrieve the package somehow and return it, or pay for the item anyway. They then proceeded to recharge my credit card for the item. As the item was less than $20 I am simply never going to shop there again. But buyer beware - what if this were a $200 item that you never received but they insist you pay for it anyway?

Frankly, this is all their fault - if nothing else they should have someone sign for the package - then they would have someone to contact for a return. It does no good to update my address after the package has been shipped. I find this behavior extremely shady - a company of this size and doing a high volume of business has an "Accounting Department" who insists on charging people for items not received due to their computer error? Now, I remember why I stopped shopping here!

Replies
Lies They Tell You
By -

They had an LG television as their daily value couple days ago. I ordered in the first 3 minutes of it being on the air. They keep saying "Get yours now. They will sell out so be sure to get on the line to order yours now." Well, they sold more than they had, and even though I've been a good customer for 24 years, and I was one of the first to order this item - they still cancelled my order.

Replies
Top of Page | Next Page >

HSN Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 12 ratings and
25 reviews & complaints.
Contact Information:
HSN
P.O. Box 9090
Clearwater, FL 33758
1-800-284-3900 (ph)
www.hsn.com
Compare Online Consumer Services