Buyer Beware! I have not ordered anything from HSN in several years but I wanted a particular dress for the holidays and found it on their website. I updated my address and phone number and ordered the dress. When the dress did not arrive as expected I contacted HSN who kept saying it was delivered. After some research, I found that the dress was delivered to my old address even though I had updated it. Apparently due to some glitch in their computer system, my phone number updated but the address did not.
Customer service then refunded my money after confirming that the dress was delivered to the wrong address. I then received a letter several weeks later asking me to go find the package and return it. When I called customer service again, they insisted that the "Accounting" department insisted I either retrieve the package somehow and return it, or pay for the item anyway. They then proceeded to recharge my credit card for the item. As the item was less than $20 I am simply never going to shop there again. But buyer beware - what if this were a $200 item that you never received but they insist you pay for it anyway?
Frankly, this is all their fault - if nothing else they should have someone sign for the package - then they would have someone to contact for a return. It does no good to update my address after the package has been shipped. I find this behavior extremely shady - a company of this size and doing a high volume of business has an "Accounting Department" who insists on charging people for items not received due to their computer error? Now, I remember why I stopped shopping here!
They had an LG television as their daily value couple days ago. I ordered in the first 3 minutes of it being on the air. They keep saying "Get yours now. They will sell out so be sure to get on the line to order yours now." Well, they sold more than they had, and even though I've been a good customer for 24 years, and I was one of the first to order this item - they still cancelled my order.
FLORIDA -- I recently purchased Andrew Lessman supplement, the supplement was expensive, but it a supplement I need to take. Could not believe that the product was shipped standard postal service. The bottom line it got lost and without a tracking number the post office could not track the parcel. This man is too CHEAP (Andrew Lessman) to pay for delivery confirmation for the overprice vitamins and HSN did not advise it was going to be shipped by regular postal delivery. (I am wondering if the product was even shipped.) Even Drugstore sends their cheap vitamins with delivery confirmation.
TAMPA, FLORIDA -- QVC is bending over backwards to do the volume of business that HSN does. But while HSN's prices are far better, along with their customer service, QVC's is no match to HSN. HSN's website is far superior to QVC's website too. And QVC can't figure out why HSN does twice the volume of business that QVC does. It's supposed to be in their initials, Quality, Value, and Customer satisfaction. But the QVC in their name is a lie!
FLORIDA -- I purchased gemstone rings from HSN advertised as the authentic stones. When the recession hit I took the HSN rings to local jeweler to sell, the established jeweler told me the gemstones were paste and had no value. Since the rings were over 30 days old I had no recourse in recovering the large amounts I paid the so called gemstones.