HSN - Page 2

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1.3 out of 5, based on 3 ratings and
16 reviews & complaints.

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Andrew Lessman supplement-too cheap to ship USPS delivery confirmation
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FLORIDA -- I recently purchased Andrew Lessman supplement, the supplement was expensive, but it a supplement I need to take, could not believe that the product was shipped standard postal service, the bottom line it got lost and without a tracking number the post office could not track the parcel, this man is too CHEAP (Andrew Lessman) to pay for delivery confirmation for the overprice vitamins and HSN did not advise it was going to be shipped by regular postal delivery, (I am wondering if the product was even shipped) even Drugstore sends their cheap vitamins with delivery confirmation,
     
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Skye on 2010-07-20:
What will they do for you? Are they going to reship it? USPS confirmation delivery mail is the worst, but at least you can find out if your package ever arrived.
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Website error results in payment for no merchandise
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Buyer Beware! I have not ordered anything from HSN in several years but I wanted a particular dress for the holidays and found it on their website. I updated my address and phone number and ordered the dress. When the dress did not arrive as expected I contacted HSN who kept saying it was delivered. After some research, I found that the dress was delivered to my old address even though I had updated it. Apparently due to some glitch in their computer system, my phone number updated but the address did not. Customer service then refunded my money after confirming that the dress was delivered to the wrong address. I then received a letter several weeks later asking me to go find the package and return it. When I called customer service again, they insisted that the "Accounting" department insisted I either retrieve the package somehow and return it, or pay for the item anyway. They then proceeded to recharge my credit card for the item. As the item was less than $20 I am simply never going to shop there again. But buyer beware - what if this were a $200 item that you never received but they insist you pay for it anyway? Frankly, this is all their fault - if nothing else they should have someone sign for the package - then they would have someone to contact for a return. It does no good to update my address after the package has been shipped. I find this behavior extremely shady - a company of this size and doing a high volume of business has an "Accounting Department" who insists on charging people for items not received due to their computer error? Now, I remember why I stopped shopping here!
     
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Starlord on 2010-01-21:
A tip for the future, when you update information, print out a copy of the confirmation of the update. Then if there is a situation like this, you have proof the information was updated, and you can tell the Accounting Department to buzz off. More than once, a copy of a confirmation I have printed out has saved me money.
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Customer Service Is Extremely Poor
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FLORIDA -- I ordered a necklace at HSN and I paid express on it so was supposed to have it on 2 days, right never receive it when I call I found out they had never process the order then they told me that it was process and send not true I received it 45 days later.

OK later on few week down the road I order a mirror from them they told me the mirror was on back order I found out that it wasn't but they still have me waiting after waiting for 3 weeks they canceled my order without my permission. Recently I just order a dust devil they send me defected one. Their management known about the poor customer service but they chose not to do nothing about it but to cover it up.

NOT A GOOD PLACE TO SHOP, BELIEVE ME.... BE CAREFUL if you are thinking of shopping from them.
     
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Anonymous on 2008-11-22:
I had a hard time following your post, but I think I get the general idea. This was poor customer service, without a doubt. This sounds like a horrible way for them to do business. Why did you order two more products from this company?
madconsumer on 2008-11-23:
I have never had any issues with HSN. one thing to point out, even if you pay for faster shipping, they won't package it any faster. it takes up to 14 days to get through the warehouse before the order even ships. then if you choose faster shipping, it will ship faster.
Anonymous on 2008-11-23:
What is Home Shopping Network?
Anonymous on 2008-11-23:
It's like QVC. You watch it on TV and order over the phone or online.
Ponie on 2008-11-23:
I agree with John that this is hard to follow. I'm curious: how did you find out the mirror wasn't on back order when they told you it was? Have a neighbor in our building who buys a lot from QVC and HSN. I've never heard any complaints from her, but of course this doesn't come up very often in our conversations.
robin thompson on 2011-06-29:
I ordered a ring once that looked like junk. I returned it with correct return label. they claimed they never received it and would not refund my money or give me a credit. This was yrs ago, and I have always been reluctant to order from them since. My husband (then boyfriend) ordered me a beautiful jade bracelet from HSN. However, it later came apart. Never have gotten it fixed. He also ordered a jade necklace that came on a silk cord. The cord was so flimpsy that it accidentally fell off and I lost it. my mother ordered rings all around for myself and 2 sister-in-laws one yr for Christmas. they promised the order would arrive before Christmas. however, it arrived several weeks after Christmas. it ruined the holidays for my mom. HSN just brushed us off when we called about the order.
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HSN paste gemstones
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FLORIDA -- I purchased gemstone rings from HSN advertised as the authentic stones, when the recession hit I took the HSN rings to local jeweler to sell, the established jeweler told me the gemstones were paste and had no value, since the rings were over 30 days old I had no recourse in recovering the large amounts I paid the so called gemstones
     
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MSCANTBEWRONG on 2009-09-15:
Do you have a certificate of authenticity from HSN? If so, you may can get a refund if you can prove they are paste and not genuine as stated in the certificate.
Eloise on 2009-09-15:
I have a hard time believing that HSN would try to defraud tens thousands of people with fake 'gems'.
Ytropious on 2009-09-15:
I love gemstones so I can kind of shed some light. Sometimes I watch HSN and laugh at all the gems they sell. Most of the time it's implied that the stones are created, but sometimes not explicitly said. If the price is too good to be true, it is. I'd never buy fine jewelry from the TV anyway.
Anonymous on 2009-09-15:
Eloise, me too. And created gems are not fake. They are man made with the exact same properties as natural. They are mad ein a lab where natural ones are made by mother nature.
Anonymous on 2009-09-15:
I'm with other people on this one. I don't believe you. A street corner vendor yes, HSN no.
Eloise on 2009-09-15:
Created are usually not worth a thing. Did the OP think she had bought a 'real' emerald for $69.99 or three payments of $24?
Anonymous on 2009-09-15:
El, actually, created gemstones can sometimes cost as much as natural. It depends on the cut and size. I have worked in jewelry, and yes natural is best, but synthetic ain't nothing to sneeze at. :)
PepperElf on 2009-09-16:
Wait... you brought the ring to sell, and the person buying it told you the gems were "fake"....

Did it possibly occur to you that the person buying the rings was lying to get them at a cheaper price?

What you should have done was taken the rings to a jeweler to be appraised for insurance value first. That way there's no incentive for the jeweler to lie to you.

Anonymous on 2009-09-16:
The reason a lot of synthetic gemstones are sold over natural, is that the average consumer knows nothing about stones and looks only for shine and not value.

Take a synthetic emerald. Nice deep green color, no spots, nice cut and shine. Set the same cut and size natural emerald by it, with the hazy green color with all the black spots in it. The average buyer will want the "clean" stone thinking it is the best one. Never realizing the natural stone is more valuable.
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No Refund
Posted by on
FLORIDA -- Don't try to return anything to HSN without insurance or a tracking number. I just got burned - returned a computer router that cost me $95, found it for $59 at local Wal-mart.

Company won't refund my money, can't find any record of return. It was sent to Compton, CA .
     
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Suusan B. on 2009-06-11:
Something isn't right here - - all HSN returns are shipped to Florida.
Anonymous on 2009-07-23:
not when you order a Belkin Router.
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Deceit and Complete Dishonesty
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FLORIDA -- After years of doing business with HSN.com (or Home Shopping Network) I've closed my account with utmost disgust. They run on a "customer review" system akin to Amazon, supposedly to build your trust to purchase products. It's a complete farce. I wrote many negative reviews (among positive ones) about substandard items, false advertising, etc., which were erased or not even posted at all. More were erased than not posted! I'd see the few that had somehow squeaked by and were posted..check on them later and they had been deleted. HSN even would relist products that had dozens of bad reviews as a "new item" so it was complaint free and subsequently would generate new sales to the unwitting customer who "trusted them" to have honest reviews warning them if something were amiss.

Besides dealing with that joke of a review system (and I won't even go into all the "fake" reviews obviously by people affiliated with the product...) I've received more than my share of inferior products and damaged goods..and I was charged shipping AND return shipping on most if not all to ensure they make money coming and going. I find them to be dishonest, full of false advertising and deceitful not to mention a joke of a customer service which is there to help the company, not you. (Should be called company service, not customer..) This is over 2 years and thousands of dollars later and it was a long, hard lesson in the scamming ways of shopping networks such as this despicable one.
     
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Bababooey on 2007-01-23:

I deal with QVC as I find them to be fair and honest.

HSN sucks!
Shopahawlic on 2007-02-06:
I keep popping in occasionally to see HSN's continued dishonesty with customers so BEWARE of their gourmet food, as mentioned in my initial article. I've purchased SYLVESTRI PRETZELS several times in the past and they always came broken, the latter orders stale and essentially almost topping-less. I posted a comment on the product as to my feelings a few days ago and noticed 7 other people said the same thing. (They put up a new listing for Valentines Pretzels). ALL POSTINGS WERE ERASED that were written before February..the majority of the negative reviews. They continue to confirm my belief in their shadyness and make it easy to continue warning people about doing business with them. This is just one example out of too many to write about. Just a warning toall you HSN users who actually believe what you read on the product reviews. They are EDITED, ERASED and FALSE.
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