HSN - Page 2

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1.3 out of 5, based on 3 ratings and
16 reviews & complaints.

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Website Error Results in Payment for No Merchandise
By -

Buyer Beware! I have not ordered anything from HSN in several years but I wanted a particular dress for the holidays and found it on their website. I updated my address and phone number and ordered the dress. When the dress did not arrive as expected I contacted HSN who kept saying it was delivered. After some research, I found that the dress was delivered to my old address even though I had updated it. Apparently due to some glitch in their computer system, my phone number updated but the address did not.

Customer service then refunded my money after confirming that the dress was delivered to the wrong address. I then received a letter several weeks later asking me to go find the package and return it. When I called customer service again, they insisted that the "Accounting" department insisted I either retrieve the package somehow and return it, or pay for the item anyway. They then proceeded to recharge my credit card for the item. As the item was less than $20 I am simply never going to shop there again. But buyer beware - what if this were a $200 item that you never received but they insist you pay for it anyway?

Frankly, this is all their fault - if nothing else they should have someone sign for the package - then they would have someone to contact for a return. It does no good to update my address after the package has been shipped. I find this behavior extremely shady - a company of this size and doing a high volume of business has an "Accounting Department" who insists on charging people for items not received due to their computer error? Now, I remember why I stopped shopping here!

     
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Customer Service Is Extremely Poor
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FLORIDA -- I ordered a necklace at HSN and I paid express on it so was supposed to have it on 2 days, right. Never receive it. When I call I found out they had never process the order then they told me that it was process and send - not true. I received it 45 days later.

OK later on few week down the road I order a mirror from them. They told me the mirror was on back order. I found out that it wasn't but they still have me waiting. After waiting for 3 weeks they canceled my order without my permission. Recently I just order a dust devil - they send me defected one. Their management known about the poor customer service but they chose not to do nothing about it but to cover it up. NOT A GOOD PLACE TO SHOP, BELIEVE ME... BE CAREFUL if you are thinking of shopping from them.

     
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Lies They Tell You
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They had an LG television as their daily value couple days ago. I ordered in the first 3 minutes of it being on the air. They keep saying "Get yours now. They will sell out so be sure to get on the line to order yours now." Well, they sold more than they had, and even though I've been a good customer for 24 years, and I was one of the first to order this item - they still cancelled my order.

     
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HSN Paste Gemstones
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FLORIDA -- I purchased gemstone rings from HSN advertised as the authentic stones. When the recession hit I took the HSN rings to local jeweler to sell, the established jeweler told me the gemstones were paste and had no value. Since the rings were over 30 days old I had no recourse in recovering the large amounts I paid the so called gemstones.

     
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No Refund
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FLORIDA -- Don't try to return anything to HSN without insurance or a tracking number. I just got burned - returned a computer router that cost me $95, found it for $59 at local Wal-Mart. Company won't refund my money, can't find any record of return. It was sent to Compton, CA.

     
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Deceit and Complete Dishonesty
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FLORIDA -- After years of doing business with HSN.com (or Home Shopping Network) I've closed my account with utmost disgust. They run on a "customer review" system akin to Amazon, supposedly to build your trust to purchase products. It's a complete farce.

I wrote many negative reviews (among positive ones) about substandard items, false advertising, etc., which were erased or not even posted at all. More were erased than not posted! I'd see the few that had somehow squeaked by and were posted.. check on them later and they had been deleted. HSN even would relist products that had dozens of bad reviews as a "new item" so it was complaint free and subsequently would generate new sales to the unwitting customer who "trusted them" to have honest reviews warning them if something were amiss.

Besides dealing with that joke of a review system (and I won't even go into all the "fake" reviews obviously by people affiliated with the product...) I've received more than my share of inferior products and damaged goods.. and I was charged shipping AND return shipping on most if not all to ensure they make money coming and going.

I find them to be dishonest, full of false advertising and deceitful not to mention a joke of a customer service which is there to help the company, not you. (Should be called company service, not customer..) This is over 2 years and thousands of dollars later and it was a long, hard lesson in the scamming ways of shopping networks such as this despicable one.

     
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