FLORIDA -- I was facing foreclosure in April 2015, Hughes Net was told I needed to cancel July 1st of the same year. Hughes said they could suspend service for 5 dollars a month until I settled into new home address. I did not need them and canceled in Oct 2015. They send me a box to return the equipment along with a request for the transmitter located in the dish on the now bank owned property. Their telephone representative new the situation in April and again in July of the foreclosure. No one explained the transmitter was in the outside dish.
I received a mailer box in Oct to return the interior control box. I did that and also read that the return instructions said to include the dish transmitter from outdoors. They kept billing me for a service I did not have on a location the bank possessed. Now here in Jan 2016 they had the audacity to remove $214 out of my checking account. Correct me if I'm wrong but every other business would have to sue me or send me to collections to recoup this money. They are dishonest and have disrupted my financial wellbeing.
MISSOURI -- My 2-year contract was up in July and I was overjoyed to finally cancel service. They sent me the box to pack their satellite parts and I packed it and shipped it off with the UPS man. Later that day, HughesNet took 312.68 dollars out of my bank account. I called them and was told that I will get my money back when they receive their box. I went to the bank to do a 'block payment' to prevent them from having access to my account and if I'm not reimbursed, will then file a dispute through my bank. Complete thieves!
WILTON, CALIFORNIA -- I cancelled HughesNet due to extremely slow internet and most of the time couldn't connect to the internet. I sent back all the equipment I thought I had except the router on the dish which I was unaware of. Months later, I was sent to collections for $211. For the router on the dish so I called HughesNet and they sent me a ups box to return the part.
I sent the part back to HughesNet. They sent me to collections for the part anyway. I told the collector that I sent the router back and they said it would all be resolved. A month later I receive a call from the collector again looking for the $211. I just paid it to protect my credit. So I returned the router and was still charged the 211 for the router. Shady dishonest company. Avoid at all costs. I don't even know if this is the end of it.
MICHIGAN -- Reliable... That's the opposite of HughesNet. We got HughesNet a few years ago with the hope of a faster, more reliable internet service. Now, having been with HughesNet for several years I can safely say that dial up is actually a more reliable option.
Where can I begin. To start out with, if you run over your limited bandwidth, your account is "hard throttled" meaning that anything that is https secured will no longer work and anything else will load at a speed slower than dial up internet. The interesting thing, however, is that even with full bandwidth this happens with Hughesnet multiple times a week. Conveniently it only happens when I'm not doing anything important, just trying to pay bills, apply for loans, or check my bank account. So obviously, this isn't that big of a deal.
Over the past few years that we've had HughesNet, we've had to have them come out to fix problems with their equipment twice. Each experience was met with over 3 hours of hold, several phone calls, and multiple poorly trained customer service representatives, which ended with having to wait for a week or more in order to PAY someone to come and fix their faulty equipment. This is now happening for a third time, conveniently enough while trying to finish up a student loan disclosure that is due two days from now.
It was bad enough to put up with the time outs and satellite outages in the middle of emails, paper submissions, and document viewing, but this time they've gone too far. Their poor customer service, faulty equipment, and outrageous prices for the amount of bandwidth you get is beyond ridiculous.
ENGLEWOOD, FLORIDA -- HughesNet is one of the worst companies in the U.S. I cannot understand how a company such as they can stay in business. They totally misrepresent themselves from the time you call them until that equipment is in place. Once they have the equipment in your home you are screwed. You do not get service you pay for - we cannot even view pictures on Facebook most of the time and it takes everything forever to load. Dial up is much better.
We decided to cancel and were informed that we had signed a two-year contract. When asked for a copy of the contract with our signature they informed us we didn't actually sign it but it was explained to us by the tech. We informed them that wasn't so, so they came up with they emailed me a copy and I opened the email so therefore we had an agreement. My next move is the Better Business Bureau!
RALEIGH, NORTH CAROLINA -- I live in rural area and their advertising promised "high-speed internet everywhere." Well, before I signed up for 2 year contract, I made sure that - 5GB day and 50 GB 2 am-8 am would not be that bad as long as the speed of the download/upload, after the allowance GBs is reached will still let me use the internet at the slower, but doable speed. Service was as promised until about month ago. All the sudden, I could not open a single website.
The technical support basically informed me that they changed it and now, unless I pay for different plan (with the same issue after allowance) or buy tokens, I am screwed. My cancellation fee, as right now, is $400 (7 months left). So, basically, I have internet that is useless. Unless, of course, I am willing to wake up at 2 am to use these 50GBs.
I was promised unlimited internet with slower speed after I would use my data allowance. I was assured, that speed will be sufficient for web browsing at all time - I am at school. This information was accurate until the last month, when HughesNet changed it - without any warning, of course. The end of contract cannot come soon enough.
LEAVENWORTH, WASHINGTON -- After reading the other reviews, I really can't add anything to them except to say that they are misleading, have horrible customer service, and WILL, I repeat WILL take money out of your account. Why they are still in business is beyond me.
Our service didn't work for weeks at a time. Techs came and went without a solution, yet, $80.00 was taken out of our account monthly. They wouldn't let us out of our contract, we didn't have internet connection, and their customer service was appalling. If you need to access the net, don't use this company. Go to EXEDE or anything other than HughesNet. I wish someone would sue the company and put them out of business, but no one seems to care about their dishonesty or the people they are ripping off.
COLORADO -- Their sales department did not disclose they would be conducting a hard credit inquiry.... Days before we were to sign on our house. When I tried to resolve it, I got the biggest run around ever. Sales said it was pre-install, pre-install said it was sales. Everyone condescendingly trying to tell me it wasn't a hard credit inquiry and would not affect my credit, even as I sat there staring at the credit report that showed otherwise.
Still hasn't been resolved. So I filed a complaint with their corporate (no reply yet), with BBB, and with the FCC. I also had to file a dispute with the credit agencies to clear up my credit. The absolutely worst experience with a service provider in my life!! They don't care about their customers.
FREDERICK, MARYLAND -- HUGHESNET IS THE WORSE INTERNET PROVIDER EVER!! Where do I begin telling what is wrong with this service? I am paying $63.12/month for 10 GB of data! I was told that the rain affected the speed of my internet. I was told that data was being used by my Wi-Fi connected devices - laptop, iPad - even when they are off. Automated “customer service” on the phone is a joke. There is no service provided. The internet is incredible slow. I had dial up in 1997 that was faster. When the speed test was run by an agent, it was faster than any time I performed the same speed test. How do they make that happen?
Hughesnet provides its service in outlying areas and therefore does whatever they want because they are most likely the only provider available. INVESTIGATE ANY OTHER PROVIDER BEFORE SIGNING UP WITH HUGHESNET!
HughesNet is honestly the worst company I have ever dealt with. From the first moment we got installed we had problems. The guy that installed it damaged our gutters by putting a ladder up against them. When we called to complain and get the damages paid for we got the run around. They told us to email pictures to this email address they gave me. So I did about a month later after never hearing anything I called back. They closed the case saying they could not reach us and had called numerous times and that I never sent in the email.
After verifying they did have my correct phone number I told the lady no one ever called and had I missed a call. I did have voicemail and did not receive any from them. I also told her I could get phone records and had proof in my sent email that I did send them the pictures. Then one day my father in law who works in the cable business came to our house and informed me that they did not ground it outside. So if lightning struck the satelitte it would fry the computers. Which I might add are hospital property because I work from home but am responsible for the computers. So at this point I was fed up.
I called to cancel and the man was very rude. He kept saying I signed the installation paper that it was installed properly and I tried to explain to him that the satellite was on the roof and the internet was working. I do not do that type of work so I would not know if it was done correctly. I got nowhere with this guy, just kept saying "well you signed the paper." So I cancelled with them and they said they was going to charge me for cancelling the contract. I informed him I wasn't paying that. We was already out money with our gutters plus I paid an installation fee which was never even installed properly. Well I cancelled anyway.
They sent me a prepaid box to send back their equipment which I had no problem sending back. I put the two things that was inside the house in the box and then read that they wanted some kind of piece off the satellite dish on the roof. I called the guy to explain that we did not have a ladder or wire cutters which is what the paper they sent says you need to have to get the piece. He said well they could send somebody to get it but I would have to pay for it. I was livid. I told him it was their property and not my responsibility to climb on the roof to get some of their equipment.
Never got anywhere and he said I would be charged two hundred for the piece if I didn't send it in. I told him I wasn't refusing to send it just had no way to get it and was not paying for them to retrieve their equipment. We did receive a huge bill from them and needless to say we are taking them to civil court. On another note my husband called to get a corporate number so we could talk to someone here about everything and about going to court. They refused to give us any phone numbers. First the guy said there wasn't any phone then he said "well there is one but we can't give it to customers." This company is nothing but a joke and I can't wait until our day in court.