JONES, OKLAHOMA -- Don't let the ads fool you! My internet bill more than quadrupled the first month. Your basic TV and iPads used our plan data the first 5 days of our cycle making me to have to purchase more. The no hard stop data is BS. They slow it down where you cannot connect at all. I had to unplug everything but our two televisions. Customer service is awful and the salesperson flat lied, I asked the right questions but was lied to. Horrible service, horrible customer service. Nightmare!
MISSOURI, MISSOURI -- Never have I had more issues with a company in my life! Service is terrible, it's on a data plan which they do not readily disclose. I wanted as close to unlimited as was possible, the agent argued with me that I didn't need that. Came out to try to 'boost' reception, HORRIBLE! Called to cancel service and they are literally designed to wear you down by keeping you on the phone for OVER AN HOUR!!! DO NOT, DO NOT get involved with this company!!!
WISCONSIN -- I had HughesNet for over 2 years, had a lot of problems with the equipment always losing it connection and was slow connecting. I switched to Exede now I have super fast connection for less money. Called to get my return kit and was told it was all prepaid, however when I called to schedule the actual pick up I had to pay to get it picked up. Called HughesNet and was told that they would not reimburse that cost because my account was already terminated. So because of my issues I will never recommend HughesNet to anyone.
CHANHASSEN, MINNESOTA -- I called to have internet put in at my rural home. They have to run a credit check to see if you are qualified to lease the equipment or if you have to purchase it at 350.00 before you can get internet. Of course, you don't qualify for leasing the equipment. I think the flier that was sent to me was very misleading. I have now wasted over an hour on the phone and got my hopes up again for nothing. Beware of this company!
TROY, MONTANTA -- Today I spent over an hour with a technical support person as a "courtesy call". I have been with Hughes Net for a year now, and can't wait for contract to end. Over the year while I pay for 15mbps download and 2mbps upload I get nowhere near that. I have complained and complained and complained. I have been given every excuse always blaming me, and lied to every time I have talked to someone, most who don't speak the American version of the English language.
Today they couldn't finish the testing because I run a notebook and a laptop that are WiFi only and I cannot connect directly to their modem. I pay for service calls each month but since they can't finish the testing from long distance they can't send out a technician... So why am I paying the service call fee??? Since they require I be able to connect directly to the modem, I guess that means I have to go buy another computer to be able to prove to them that their equipment is faulty and they are not giving me the service I am paying for.
At the end I asked her if I was going to be reimbursed for the amount of data time I used up to download all the stuff and to be online with her for an hour and she promised me 500mb to be added to my account... It still hasn't happened in 5 hours. This company will lie to you, cheat you, make you sign for a 2 year contract because they wouldn't have any business without doing these things. Don't expect them to give you what they promise you and if you do call them....RECORD the conversation or they will say they never said anything to help you. Good luck.
FLORIDA -- I was facing foreclosure in April 2015, Hughes Net was told I needed to cancel July 1st of the same year. Hughes said they could suspend service for 5 dollars a month until I settled into new home address. I did not need them and canceled in Oct 2015. They send me a box to return the equipment along with a request for the transmitter located in the dish on the now bank owned property. Their telephone representative new the situation in April and again in July of the foreclosure. No one explained the transmitter was in the outside dish.
I received a mailer box in Oct to return the interior control box. I did that and also read that the return instructions said to include the dish transmitter from outdoors. They kept billing me for a service I did not have on a location the bank possessed. Now here in Jan 2016 they had the audacity to remove $214 out of my checking account. Correct me if I'm wrong but every other business would have to sue me or send me to collections to recoup this money. They are dishonest and have disrupted my financial wellbeing.
MISSOURI -- My 2-year contract was up in July and I was overjoyed to finally cancel service. They sent me the box to pack their satellite parts and I packed it and shipped it off with the UPS man. Later that day, HughesNet took 312.68 dollars out of my bank account. I called them and was told that I will get my money back when they receive their box. I went to the bank to do a 'block payment' to prevent them from having access to my account and if I'm not reimbursed, will then file a dispute through my bank. Complete thieves!
WILTON, CALIFORNIA -- I cancelled HughesNet due to extremely slow internet and most of the time couldn't connect to the internet. I sent back all the equipment I thought I had except the router on the dish which I was unaware of. Months later, I was sent to collections for $211. For the router on the dish so I called HughesNet and they sent me a ups box to return the part.
I sent the part back to HughesNet. They sent me to collections for the part anyway. I told the collector that I sent the router back and they said it would all be resolved. A month later I receive a call from the collector again looking for the $211. I just paid it to protect my credit. So I returned the router and was still charged the 211 for the router. Shady dishonest company. Avoid at all costs. I don't even know if this is the end of it.
MICHIGAN -- Reliable... That's the opposite of HughesNet. We got HughesNet a few years ago with the hope of a faster, more reliable internet service. Now, having been with HughesNet for several years I can safely say that dial up is actually a more reliable option.
Where can I begin. To start out with, if you run over your limited bandwidth, your account is "hard throttled" meaning that anything that is https secured will no longer work and anything else will load at a speed slower than dial up internet. The interesting thing, however, is that even with full bandwidth this happens with Hughesnet multiple times a week. Conveniently it only happens when I'm not doing anything important, just trying to pay bills, apply for loans, or check my bank account. So obviously, this isn't that big of a deal.
Over the past few years that we've had HughesNet, we've had to have them come out to fix problems with their equipment twice. Each experience was met with over 3 hours of hold, several phone calls, and multiple poorly trained customer service representatives, which ended with having to wait for a week or more in order to PAY someone to come and fix their faulty equipment. This is now happening for a third time, conveniently enough while trying to finish up a student loan disclosure that is due two days from now.
It was bad enough to put up with the time outs and satellite outages in the middle of emails, paper submissions, and document viewing, but this time they've gone too far. Their poor customer service, faulty equipment, and outrageous prices for the amount of bandwidth you get is beyond ridiculous.
ENGLEWOOD, FLORIDA -- HughesNet is one of the worst companies in the U.S. I cannot understand how a company such as they can stay in business. They totally misrepresent themselves from the time you call them until that equipment is in place. Once they have the equipment in your home you are screwed. You do not get service you pay for - we cannot even view pictures on Facebook most of the time and it takes everything forever to load. Dial up is much better.
We decided to cancel and were informed that we had signed a two-year contract. When asked for a copy of the contract with our signature they informed us we didn't actually sign it but it was explained to us by the tech. We informed them that wasn't so, so they came up with they emailed me a copy and I opened the email so therefore we had an agreement. My next move is the Better Business Bureau!