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Untrustworthy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEATHERLY, PENNSYLVANIA -- They didn't pay all the bills they are responsible for. I don't even use the plan much because I hate going to the Doc. I started getting bills that they recalled the money from the Doc. I tried to contact them and they said, "You have two insurance companies." I said that they are incorrect. I spent numerous hours trying to prove they were wrong. I finally did prove it. It turns out that they thought that my dad and I are the same person. Never mind that he is 26 years older than I am, that he has a different SSN and the he lives 800 miles away and these plans are regional.

But, even though I proved my case, they still haven't paid all of the bills they are responsible for. The collections calls are nonstop and they are hurting my credit report. This is an extremely unethical company that everyone... especially the elderly and disabled, should stay away from. Unless you like stress and harassment.

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Trying to Become a Provider
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- I applied to join their network as a provider on December 23, 2014. The customary time is 60 days if you have everything. Humana reports it takes 120 days. It is Sept. 9, 2015 and I am still not approved. They haven't sent me anything either. I called over ten times and sent 5 emails. Two escalations and two supervisors and still nothing. They have cost me business by not putting me on their panel. I am very angry that it has taken almost 9 months. I can see why they were bought out. They can't provide customer service. I can only imagine what the clients go through.

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Insurance Plan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- On 12/1/14 I had cataract surgery in Kissimmee, FL - all went well. However, I had Humana health ins a ppo that was my 1st real mistake. This company fights you on everything and they end up getting huge discounts and you end up paying any remaining bal. Come October 1st I will switch to another ins company as Humana is by far the worst I have ever had.

The overall cost of my surgery was appx 6200. They paid about 60% but they should have paid much more. I started out with a $30 ded and it is now up to $50. You can not thru to a customer representative and when you finally do they don't know what they are talking about. Avoid this company at all costs, they are really bad.

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Medications
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My wife who is suffering from multiple sclerosis has not been allowed to refill her Betaseron for more than 15 days. The reason...Humana is reviewing her medication. How long does it take? Humana doesn't know. In the meantime, Humana did send her temporary medication.

Today, after being on the phone with Humana for 3 hours and been transferred from one employee to another, with no luck, at the end up talking to a manager there by the name of Deanna (conversation-ref. # **). This manager informed me that I cannot file a complaint over the phone about my dissatisfaction of the customer service at Humana and the only way to file complaint about an employee of Humana is in writing to the grievance department.

In the meantime, she advised me to take my wife to the ER to get her Betaseron shots or to go buy it from my pocket. (To whom doesn't know. Betaseron is not a medication that you can buy from a pharmacy.) Now February is almost over and we could not get a refill. We use to get the Betaseron from Biotech, but this month Biotech informed us that Humana did not allow them to refill it because they want the medication to come from Right Source pharmacy only. The patients should stay without medication until Humana finish their review of the medication. This what you should expect when you sign up with Humana.

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Approval for Inpatient Cardiac Rehab
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISVILLE. KY -- I am a 56-year-old woman who has Humana Medicare. I had a six-way bypass and my surgeon wanted me to go to a rehab facility for a few weeks. I live in a tri-level home with 2 small children in the home and no one in the home to help me with my recovery. I spoke with the benefits section and was told I had coverage for rehab for 20 days at 0 copay and then 156 dollars a day.

After 3 days of waiting for approval finally they called the rehab facility I was suppose to go to and said I was declined. They said my age I should be able to go home. They didn't take my surgeon's expert opinion that I needed to be in the facility. Humana wants your money but does not want to pay for you to have the services you need.

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Subscription Plans
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI, OHIO -- DO NOT BUY HUMANA RX INSURANCE! Humana has a cheap monthly charge that they use as a come on. However, there is first a $320.00 deductible to be satisfied. Then, their drug costs are way out of line. For example: I've had to pay $22.00 for a 30 day supply that my previous carrier charged $4.00. I've had to pay $117.00 for a 30 day supply that my previous carrier charged $40.00. They move what are Tier 1 Rx with other carriers to Tier 2 to be able to overcharge for what is clearly Tier 1.

I suffered a complete breakdown in communicating with them. They tried to contact my MD using the wrong phone and fax numbers. Both correct numbers were clearly written on the Rx. Furthermore, I was given two different fax numbers that my MD was to use to contact RightSource. Again - DO NOT BUY HUMANA RX INSURANCE!

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Humana Won't Allow Pharmacy to Refill Rx I've Used for 27 Years.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- My Humana policy became effective February 1, 2015. I've been using Beconase since 1989 for my allergies. Each year, I get samples and try the new nasal sprays on the market, but I always go back to the tried true nasal spray that works the best for me. I live in Austin, Texas, the Allergy Capital of the World, and I have pollen allergies. We are currently in the worst season with cedar still going strong and elm and oak starting up. This is the most difficult time of year for me as far as my allergies.

1) Humana Step 1 STALL TACTIC - Decline the request immediately and ask for additional info. Then, when the doctor responds to the request (my allergist submitted the information they requested, explaining why I need this drug I've been using for 27 years).

2) Humana Step 2 STALL TACTIC is Rejecting the information and closing the claim.

I am not clear how many times Humana will decline and reject before they will finally do the right thing - not even sure they will ever do the right thing. But it means that me and my doctor are in for some truly frustrating periods while we continue to try to get this eHealth company provider to do what they're supposed to do for their insureds - to fill the prescriptions the doctor prescribes and says are needed.

Today's Humana can't hold a candle to the old Humana... That company provided healthcare coverage. Today's Humana works very hard NOT to provide the coverage they're contracted to give. Please don't make the mistake I made. Humana is not the company you want or need. Choose Blue Cross or UnitedHealthcare instead!!!

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Horrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- A CLASS ACTION IS OVERDUE AGAINST HUMANA. They fail to honor approved services and/or agreements. On April 2014, my Dr.'s office requested additional trips for me so that I could see a physical therapy in addition to my primary care.

These trips were approved and I've been going to my appointments, however, I called the transport co. on 8/12 and was told that Humana voided all trips for the rest of this year. I called my Dr.'s office and was told by the nurse that trips already approved are good until the end of the year. I have sent 3 e-mails to Humana and all I get are evasive responses.

In addition, on 8/12 I rec'd a Notice of Denial of Payment from Humana for my transport to the therapist even though they have the order for this service from my Dr. Because of the numerous complaints from thousands of patients, I ask that an attorney files a class action on our behalf. In the meantime, I reported them to the BBB.

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Humana HMO (Medicare Advantage): Avoid like plague!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- Spouse moved this year to Humana HMO over the newly renamed "AARP" plan provided by PHC/UHC. Got to be better, right? Wrong! Precious few providers will accept this HMO, mostly with long unpronounceable foreign names, and terms dictate that you cannot go outside of network. So Humana issued HC card and 8 months in, we try to look up the assigned doctor. No answer! What is wrong?

We got to the bottom of it: Humana assigned a RESIDENT who sees only patients already in the hospital. No new patients, no well-care visits. Yet this is our defined PCP! Yes of course dear victim you can change your PCP but it will not take effect until next month! Needless to say we hit the roof after paying monthly premiums and finding the PCP assignment to be a fraud.

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Will Rip You Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FALLS CHURCH, VIRGINIA -- The Humana One plan is junk. Do not give them your bank account information. They will keep pulling random charges out of your account. I would give this plan negative stars if possible. I enrolled in this plan through eHealthInsurance and was not informed of some of the basics. First, I went to get my teeth cleaned at my regular dentist only to be informed after that Humana One would not cover the basic cost of cleaning my teeth because I was outside of the network area that they covered.

When talking to the insurance representative I had been assured that they would pay this cost or else I would not have selected them. After being charged an additional $54 enrollment fee on top of the $20 I had to pay monthly, I found that I could not cancel the contract because I had signed a one year agreement. Upon attempting to terminate after one year because they had automatically re-enrolled me for another year without my permission, I was charged a $21 cancellation fee, of which I was not informed. All in all one giant rip off.

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Humana Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 85 ratings and
122 reviews & complaints.
Contact Information:
Humana
500 W. Main Street
Louisville, KY 40202
1-800-4-Humana (ph)
www.humana.com
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