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34 Reviews & Complaints
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Mislead and Shafted
Posted by Fedaline on 12/17/2009
LITTLE ROCK, ARKANSAS -- Hyundai does not honor their commitment to warranty their vehicles. Their salespeople are misleading when selling the vehicle and its' warranty. They look for loop holes to avoid fully repairing your vehicle. One loop hole is if you don't get specific service at a certain mileage...if something happens to your vehicle they will tell say it is because you didn't have that specific service done.....can you tell me...does a timing belt have anything to do with a sensor light that did not activate causing sever overheating to the point of melting the radiator? Hyundai thinks so.....good thing the Customer Service Manager at corporate headquarters is not a mechanic...he just thinks he is.
     
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Posted by Critical_level2 on 2009-12-17:
A bad timing belt could possibly lead to overheating. Many Honda, Toyota, etc. have timing belt driven water pumps. IT is possible. How many miles are on your vehicle and have you ever had the timing belt changed?
Posted by Hugh_Jorgen on 2009-12-17:
It's not a loophole if it's written into the warranty. All manufacturers will void their warranty if you don't get preventative maintenance performed on time.
Posted by Anonymous on 2009-12-18:
"One loop hole is if you don't get specific service at a certain mileage."

if it is written in the warranty, why do you thing you should be exempt? They don't write these because they are bored you know. The conditions are there for a reason. YOU did not follow maintenance schedule.
Posted by Bob on 2012-02-01:
It's a loophole. Stop defending a bad warranty.
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Hyundai Service Is Unreliable
Posted by Unhappywithhyundai on 06/09/2009
FOUNTAIN VALLEY, CALIFORNIA -- 3 weeks ago my 2002 Hyundai Accent started smoking under the hood. So I took it to the dealer. I was told that there was no charge for the Diagnostic fee if the problems that were found are covered under the warranty. So I called later that day for an update.

They didn't get a chance to look at the car yet, but according to their records, I was not covered under the warranty, because I was not the original owner. I purchased the vehicle off the lot with 8 miles on it, and both The title and contract say "new"!! And I had another issue about a year ago and it was covered!
The dealer was easily able to wash their hand of the issue and told me I would
have to contact Hyundai directly.

So finally when they diagnosed the vehicle they found 3 problems, 2 of which are covered under warranty. (I was charged the diagnostic fee. Not because of the warranty issue but because, one of the problems was not covered under the warranty.) I contacted Hyundai and they needed a copy of the title and contract. I had to fax 3 copies of the requested information before they received it. Each time the fax was submitted, it takes a day to confirm that it was received.
(It went through fine on my end.)

So 3 days were lost just submitting the information to them. Not too mention
they are closed on the weekends. I was then told that it normally takes 3-4 weeks to process this kinda thing. But they will put a rush on it. So it will be an undetermined amount of time before they can clear my warranty. The paperwork was received on June 1st and it is now the ninth of June and still no answer. Meanwhile the vehicle is inoperable and Hyundai is well aware. Worst of all Hyundai has not even apologized or admitted that it's there mistake. Needless to say this is my last Hyundai.
     
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Hyundai America's Best Worthless Warranty
Posted by Marshallc on 04/08/2009
LAS VEGAS, NEVADA -- I own two Hyundais. One is a 2003 accent and one is a 2005 Elentra. Both have had their fair share of trouble. Every time I take them to a dealer they try to charge me for some unneeded service. Then they tell me the part isn't covered under my "Complete Bumper to Bumper" warranty. Then they say the dealership lies about coverage. I asked for a list of whats covered and whats not and they say "There is no list the dealership decides what is covered". I had a customer service representative tell me that my car was bout used and my warranty expired, when in fact that was untrue.

I was left on the side of route 66 in southern CA for eight hours while they told me I have no coverage. It was not till I told them I would sue them that they finally sent help.

The managers that handle the complaints say they have no say so over what dealerships do yet make you take you car to the dealership. Who in return takes weeks to fix simple problems and tries to make you pay for things the warranty covers. I watches them scam a elderly woman for 460$ for 1 yes 1 new tire. Then they asked to leave when I told the woman a tire shouldn't be more the 100$. Planet Hyundai is a horrible place.

Hyundai motors America is a worthless company which writes "America's Best Warrant" that is not worth the paper its written on.
     
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Posted by Anonymous on 2009-04-09:
Don't you have the warrenty in writing?

That should tell you what is and isn't covered.
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I just purchased a new BLACK AZERA...
Posted by Link on 03/20/2009
Any advice on keeping it looking good. Also has anyone taken their car in to be serviced?
     
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I Would Never Take My Vehicle Here Again
Posted by Wes38 on 03/09/2009
NEW PORT RICHEY, FLORIDA -- I was in Hyundai service department back in may of 2008 in wesley chapel. I took my vehicle to get service like a oil change, tune up and alignment. When I left 3 days later I realized I had oil coming out of my hoof of my new car. I called anthony the service advisor and told me to come by he would clean it up out of my engine. I noticed about a week or two later was having issues with my car. I called and called and called to have the advisor that there was a problem with my car and never received a call back. So I talked to the general manager [snip] at wesley chapel and explained that there was a issue with my car and noticed my gas millage decreased. Well told me would call me back on a Monday never received a call back. So I called the owner of both dealerships in new port richey. Explained what was going on; well I took my car up to the new part richey store and that I had left my car there for two weeks but they gave me a rental car and was on empty so I filled up. Well [snip] the service manager which he never returned my phone calls when my car was in there for two weeks. So I get my car back and said they fixed the issue so I got down the road about a mile and started shifting very unusual and that I had called on a Monday morning and explained that my car is not running right so I brought it back. So when they called me to tell me there was nothing wrong with my vehicle and I proceeded to talk to [snip] the service manager. He was very nasty and left threatening voice mails on my cell phone. Not 1 not 2 but 3. What a crappy dealership and shaky this place is. I would not even buy a car from this place or take my car back.

Still have issues this very day. If it was me I would not take anything from this place and that the owner needs to take better care of his customers and take care of them. Instead of taking up for his employee when the customer is right.... Go to Brandon Hyundai.
     
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Posted by Soaring Consumer on 2009-03-10:
I suggest that you file a police report about the threatening messages.

I also recommend that you sue them in small claims for the repair costs and for the harassment.
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Customer Service Manager
Posted by Bren8519 on 02/12/2009
I am a Customer Service Manager with a large Hyundai Dealership. I can only speak from my experience. Hyundai does not offer the loaner car as part of the basic warranty but it is available with the extended warranty if you choose to purchase it. Some dealerships offer free loaner cars for emergencies only such as tow ins or when parts have to be ordered. Anything mechanical no matter who makes it is subject to breaking down even a new car. I have been in the automotive business for over 20 years in sales and service for many makes and models.

Also know most service departments want to help you if they can but if its not under the warranty there is nothing they can do. It is always a good idea to give your paid service work such as oil changes and fluid changes to your dealership service department. Not because you have to but because it establishes you as a good paid customer and builds a trust relationship with you and the dealership.

This is helpful if you need records or if the factory representative has to make a warranty call that is in a gray area. Hyundai has proven to me to be a good company that cares about its customers. Just remember staying calm and trying to work through the issue is the best solution to any concern you may have.
     
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Rip Off Artists!!!
Posted by Eyzwatchn on 02/01/2009
WILLINGBORO, NEW JERSEY -- They managed to rip us off even though we're related to one of their mechanics. After much negotiation and haggling with them over a 2008 Elantra, they agreed on 14750, and the 1500 incentive would be deducted from that. Well, sitting in the finance office with Pete, fast talker, and trying so hard to rush us through hoping we'd miss something, I noticed the price of the car was 16,250, not 14,750. They then used the 1500 rebate to get to the 14,750. That's not what we discussed!! It should have been a final number 13,250. What sharks! Then I wasn't aware of the 99.50 charge for the 'free service card' Pete handed us for some oil changes and alignments, until I read the other review on this site! Wow, I'm so mad at myself for taking the deal, my daughter needed the car to replace the totaled one, and she was fine with the monthly payment, and she wanted the car yet I knew better. The sale price of the vehicle wasn't what was agreed on. Car dealerships are very slick and will always make sure they make their profit. They are hoping the buyer isn't paying attention or just worn out enough like I was to take the deal and call it a day.

Lesson for me is: Never sign the paperwork until I'm satisfied, no matter how pressured or tired I am. There is always tomorrow and other dealerships, and public transportation if needed!'
     
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Posted by tnchuck100 on 2009-02-01:
Always know the market value of what you are buying. Know what the maximum is you are willing to pay, all fees included. Let him play numbers on paper as much as he wants. If the bottom line exceeds your target...WALK!

If you are being coerced into "you MUST buy today" ... WALK!
Posted by Anonymous on 2009-02-01:
Always take your time reading the paperwork. Sign absolutely nothing until you are satisfied with it. Be alert for those freebies like the oil change card. 99% of the time the cost is worked into the price. If pressured or they say it's a standard contract, walk away. If you are trading in a vehicle get the key back before you review the paperwork.
Posted by Aerocave on 2009-02-03:
Good lesson learned...However I have to ask (being in the car business myself)...why is everyone so against a car dealer making a profit? (assuming its made honestly and ethically)
Posted by jktshff1 on 2009-02-03:
Aero good answer. possibly because a car is the 2nd most expensive thing a person usually purchases out side of their house.
I don't think that people mind the profit, It's the way it's done in most cases that people mind.
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Am I Covered Under Warranty For A Loaner Or Rental While Car Is Being Serviced
Posted by Barb53 on 12/01/2008
SMITHS FALLS CANADA -- We took our 2007 Tuson into the local dealer here in Smiths Falls Ontario, Canada
the Power steering went. It was repaired but days later it burst again and it now needs to be in for 3-4 days for service .

Wait for the parts and the work done. The dealership did loan us a used car a Honda accord a very old one a rust bucket to be exact .. not really fit for the road .

I was under the assumption that we would get a rental or certainly a better loaner than what we received.. I have emailed Hyundai to ask but still waiting for response but wanted to check if anyone knew about policy .. its a New vehicle we have only had it little over a year..
also if anyone has a link to where to send email to customer service for Canada might be helpful.. as I'm not sure I sent to the proper place..

Barb in Smiths Falls, Ontario, Canada
     
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Posted by madconsumer on 2008-12-01:
it all depends on your final sales contract. mine states clearly, no rentals, only ride to or from work/home.
Posted by ringostar on 2008-12-01:
Check your warrenty, thats the part that pays for rentals!
Posted by Anonymous on 2008-12-01:
Manufacturer warranty does NOT allow for rental cars as a rule of thumb. There are exceptions to this but they are rare circumstances. Dealers in an effort to promote customer satisfaction have been using loaners when available but again the key word is "when available" with no guarantee of a similiar or better vehicle. If someone else has the cars out then your only option is a rental at your expense. Good Luck
Posted by Anonymous on 2008-12-01:
Manufacturer warranty does NOT allow for rental cars as a rule of thumb. There are exceptions to this but they are rare circumstances. Dealers in an effort to promote customer satisfaction have been using loaners when available but again the key word is "when available" with no guarantee of a similiar or better vehicle. If someone else has the cars out then your only option is a rental at your expense. Good Luck

PS Some insurance policies may provide a rental and most extended warranties do have allowances for car rental
Posted by Barb53 on 2008-12-02:
TY All for your replys ..
Barb
Posted by Barb53 on 2008-12-02:
Hello again .. just wanted you all to know heard from Hyundai Canada.. good news we are covered we have Hyundai Protection Plan extended warrenty .. so we are covered for rental 35 dollars day for 5 days if needed .. the dealership has been notified .. we are to get our car back on Thrus. Lets hope it fixed .. I am pleased that I recieved a email back so quickly with a phone number for future
Barb
Posted by ringostar on 2008-12-03:
dealerdirect most manufacturer warranties do have rental allowances built in with them. And most dealers go through rental companies not loaners.
Posted by Aerocave on 2008-12-03:
Rental and/or loaner vehicles are typically offered in situation where the vehicle is not drivable...most manufacturers do include this provisionin the standard factory warranty.
Posted by ed king on 2012-08-24:
when a car is under 3years old and under 40000 miles and is under warranty and the starter bendix goes out either the dealer or hyundai should pay for a rental or have loaner cars this car has only been serviced by the dealer and i am told it could be several days in the shop. needless to say I am not happy
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Defective Thermostat
Posted by Sherrylynn1965 on 09/17/2008
DALLAS-FORT WORTH, TEXAS -- I loved my Tiburon until 2 months ago when the thermostat failed, no warning not even a check engine light. It resulted in a very expensive fix to repair or replace: thermostat, radiator, heads were blown, spark plugs, spark plug wires, there was water in the fuel line. All over a freaking thermostat!!

If an item does not last the life of the car then it should be in the owners manual as an item to replace, if it isn't in the manual then it is defective and therefore Hyundai should step up and take responsibility for defective/faulty parts and the consequences of very bad quality.

But no, I spoke with Hyundai and all I got from two people was that it was out of warranty. Please!!! Why do they have people when a recording would of worked the same!!

I'm not done yet, I will be contacting them further with documentation. I will be contacting the Better Business Bureau and any and all media that I can.

I will NEVER buy ANY Hyundai again!!!!!
     
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Posted by Anonymous on 2008-09-17:
To the best of my knowledge, most thermostats are designed so if they fail, they remain open. That way the engine will run too cool, not too hot. To cause the damage you describe, the thermo would have to fail while closed and the car would have to be driven a lot of miles with the engine overheating. Do Tiburons not have a temp gauge?
Posted by sherrylynn1965 on 2009-01-28:
Yes it has a thermostat gauge. Out of nowhere it started to overheat. It had plenty of coolant/water. No check engine light came on. It was driven a short distance. I ended up having to replace the themostat, heads,gaskets, flush fuel line, spark plugs and wires. I lucked out and was given a discount and could pay it out. It ended up being $2k. Hyundai wouldnt own up to it. Got the run around from them. I dont plan on buying Hyundai again. I still have the car but when it's paid off I am trading it again before it does it again.
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Warranty Doesn't Matter
Posted by Cos on 07/09/2008
NANUET, NEW YORK -- The best warranty in America doesn't mean anything if Hyundai finds a way to tiptoe around it, which is exactly what they do. My 2003 Accent had transmission leak that was not a result of negligence, but a manufacturer defect. I had to fight with the dealership AND corporate for almost 2 weeks to get the repair covered under warranty. Even then, the clutch(which normally isn't covered) needed to be replaced because it was damaged as a result of the leak. Corporate agreed, but the dealership didn't, and I had go elsewhere to get my car fixed correctly.

I'm still waiting for Hyundai to compensate my for my loss, since it was their malfunction.
     
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