OMAHA, NEBRASKA -- BUYER BEWARE!!! This place is a scam and full of liars who will tell you whatever you want to hear. I had started treatments here about two years ago and I am much worse off now than I was two years ago. First off, at my consultation, I was told “You are a perfect candidate” and “hair grows in three phases so after three treatments you will have no more hair and the rest of the treatments are just for spot treating." So I was pressured at the consultation to sign the paperwork so they could hurry up and start working on me right away. (mistake number one)
Well after about four treatments, I spoke to someone about my concerns because I still had almost all of my hair growing back (And when they tell you hair doesn't grow back darker and coarser, they are lying to you some more because in fact it does). While talking to this employee about the situation, I was assured they would take care of me. They said if they needed to get me extra treatments at no charge they would to guarantee I would not be unsatisfied with the product. This was promised to me several times so at this point I went on with the treatments hoping they would stick to their word (get it in writing).
Close to the end of my paid treatments (I was paying for my whole entire arm, front and back up to my shoulders) I was pointing out to the technicians that the past couple times, the technician had completely skipped the back of my arm. I voiced my concern again because they charge you based on the area you are doing. So I am now paying for the service they are not providing me. When I pointed this out, once again I was promised extra free treatments to make up for the missed sections. I had accepted that offer at this time. (I should have gotten it in writing!!!)
During my last paid treatment, once again I voiced how I don't think the treatments had been working the whole time. She once again said she would file an unsatisfactory report for me and get me extra treatments till the problem was fixed. She schedules me for my next appointment and I come back as scheduled. This time however, I am asked for like $150 before they will treat me. When I inquire about this charge, I find out no one had ever filed anything about free treatments.
At this point when I point out how I am not happy with this product and was promised it would be taken care of, they pull me in back and look at my arms and are like “oh yea, it appears you still have a lot of hair. Let me take some pictures and file an unsatisfactory report which will take two weeks. And we will call you back then and if that doesn't work we can talk about getting your money back.”
It has been over a month and I have heard nothing back from them. My hair on my arms is WAY worse off now than it ever was before I started. They had charged me almost $5,000 for this service. I feel like this place is a scam and they will continue to tell you whatever you want to hear until they have taken all your money. This place is successful because of misrepresentation. They will promise you things the whole entire time but will not act on any of it. If they ever end up making the situation right, I will take down this review but in the meantime, look out for this place. IT IS A SCAM!!!
WEST JORDAN, UTAH -- I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF Marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the company's HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room. The company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode.
I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques. This left me feeling even more frustrated because she (the medical preceptor for multiple states) injected the wrong product into a paying guest's lips... She didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed".
When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious. The company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth. Yes you heard right. You might come out with more hair than when you started!!!
Their wonderful lifetime treatments doesn't mean a lifetime with free treatments... You pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses. After doing these treatments for almost three years I can tell you that it doesn't make that big of a difference.
My sister works at a dermatology office. She's not a nurse. They use the same laser. They charge one tenth of the price and it works every bit as good. Go somewhere else. Don't trust that "Yes it may cost $7,000 or more for your legs but it's worth it and the financing is awesome." This is not a company that I would ever consider using. All they care about is building a bigger company and how many millions of dollars they can bring in a year.
ALBUQUERQUE, NEW MEXICO -- I have been going to Ideal Image for almost 10 years. I have had many parts of my body treated. After about 4 years I noticed hair coming back so I started getting touch ups again. There has been a complete change from the way Ideal Image used to be ran to the way it is ran now. The inconsistency of service is terrible.
The first four years I went for treatments they always made me feel like they understood my embarrassment and they genuinely wanted to make sure when I was paying $1700.00 for an area that it was treated correctly and the hair was gone even if it took additional treatments they did it right. Now it's managed very differently where every pulse is charged after 40 and it costs $50.00 per touch up for 40 pulses.
I had the front part of my neck treated because of PCOS and hirsutism and the first four years they treated all the way to my ears covering the whole under part of my neck. They shaved all of it every treatment and then treated it. When I returned for the touch up they said the part of my neck they always treated before was not covered and I could pay to have that done. It's ridiculous.
I do appreciate the people and know they are just doing what they are trained to do but I have spent massive amounts of money at Ideal Image to have no hair on certain parts of my body and the way every pulse is charged now is crazy. When I get a touch up on a part of my body I have paid for the entire part of the body should be treated again. Not just 40 spots. I should get a thorough treatment on the whole area if it's needed. I have spoken to the manager about getting other areas done but have chosen to not work with Ideal Image in the future because of this.
WILLOW GROVE, PENNSYLVANIA -- The old adage "If it's too good to be true it probably is" definitely applies here. I spent several hours after being approved for a line of credit to try & fix my love handles. The side effects after lasted 8 days. (The pin pricking feeling was constant & seemed tortuous by the 8th day). But if it had helped I wouldn't have minded. But it didn't. When I went back 2 months later for follow-up, they tried to tell me that the before & after pictures showed 25% improvement - which it clearly did not!! I saw absolutely no difference.
But they said to really get the full benefit I'd have to pay more money for an additional round. The pictures were definitely not a side-by-side accurate comparison (not sure how she managed to alter it but the before pictures were closer and the after pictures were further away creating an illusion that there was a difference but I can tell you I look at my body every day and nothing has changed. Then she tried to tell me that it's probably because I weighed 5 pounds more than before the treatment. That it was somehow my fault, that I had gained weight.
(The truth is I have been dieting for the two months and had actually lost 5 pounds according to my doctor's office). The bottom line is I'm in debt, I struggled with discomfort for over a week, and in the end my body is no different than before I started. The only thing I'm more disappointed in an Ideal Image is myself for falling for the scam.
MIAMI, FLORIDA -- Did 1 session of 1 hour of Cool Sculpture on my love handles, and front belly. I saw no results whatsoever. DON'T WASTE YOUR MONEY!! Trust me!! I contacted them to see if they would do something about it, so this is how it went: The first person who reviewed the pictures before and after agreed that there wasn't any difference (this is after waiting 4 months since the procedure).
She then told me that she would let the management know. I then got a call a few days later and the lady only offered me to give me another session but for half the price. They didn't want to own to their responsibility to either give me a refund or do another session for free. I didn't even waste my time anymore, if the first session didn't do anything, I wasn't going to spend more money in this BS.
ALBANY, NEW YORK -- Beware of this company. Make sure before you sign any contract that you have your first treatment, this is the mistake I made. Stupidly I sign the agreement without a test run. When I had my laser treatment it was terrible, I had a lot of pain. Unfortunately, because I sign the agreement, they did not want to let me out of it. After much arguing, finally they gave me some of my money, and I mean some. So, I realized I was stuck but I was making steady payment. So after I get my bill down to approximately $500.00, I get a statement in the mail. Unbelievable they added over $400.00 interest charge to make the bill $990.59.
I call and I get some smart idiot on the telephone, so then I wanted a supervisor who was as much help as a rubber crutch in a room full of broken ankles. The idiot kept repeating that what I got was a promotional rate with no interest...now they will charge me. REMEMBER, DO NOT TRUST THESE PEOPLE.YES I was stupid. But make sure you try your first laser treatment before signing anything. The woman who did mine has the hands of a blacksmith.
LAKELAND, FLORIDA -- I paid over $7000 to have 5 areas treated. I've just completed 10 treatments (9 + 1 complimentary due to poor results) and still have a lot of hair. I will now have to pay for any additional touch ups and still have another year of paying $200 a month on my credit.
I've been told I have the "perfect hair/skin type" and yet I'm not getting the results. I've been asked over and over if I have a hormone deficiency and if I'm able to have kids (causing me to panic and think there's something wrong with me since I haven't yet tried to have kids). The staff at the office I go to are all very nice and friendly, but I definitely think for thousands of dollars and hours of pain, I shouldn't have this much hair left (at least 50% maybe more). :(
BETHLEHEM, PENNSYLVANIA -- I reached out to this company in Bethlehem, PA and asked very specific questions before I made the appointment. I was lied to from the start. I was told Cool Sculpting started at $750 for the abdomen. Then when I met the person, she flipped out small book from the company and showed 3 before and after photos from the procedure not even done by the tech which would be doing my procedure. When I asked to see before and afters they had done she literally pulled a piece of paper out of the trash and told me they can't show me any others because of Hippa laws.
Then she told me it would be $4200 even after their big sale of 30% off. I told her I would not have even wasted my time coming in if they told me that up front. Lipo costs $5000 with anesthesia and an overnight hospital stay. How this company gets away with charging a ridiculous amount for a procedure they could not even show me they have done well on others is outrageous. This is a company catering to clients who have discretionary income and certainly their approach to sales and customer service needs to be addressed. I would not recommend at all to others.
INDIANAPOLIS, INDIANA -- I went in in November or December 2014 to get my underarms treated for $1499. In February I told them I'd need to cancel the treatments because I was moving out of the country. At the point, I had only gotten two treatments on one underarm and one on the other (had cellulitis) so really 2.5 treatments. While in the other country I was still being billed! So, I had to call long distance to get this taken care of. They said the person in charge would call me back, she never would. After multiple calls and no call back, I filed a dispute and they credit about $550 back but the balance was still over $800 and they kept billing me.
I called again, promised a call back, and still no call backs! Last night a collections agency called me as a result of their lack of professionalism and dealing with complaints. They don't deal, they let your credit score you work hard to upkeep go hay wire. I called them again saying I would not pay for a service I was no longer using! Especially not $800+ for two and a half treatments. If the regional manager doesn't call back, as promised, I will take matters into my own hands!
ST. LOUIS, MISSOURI -- As long as you have dark hair and pale skin you're a "perfect candidate". They don't tell you that the hair has to be really really dark and coarse in order for laser to work. They let me buy packages where laser didn't take for the most part, about 90% of areas, because as I learned it doesn't work on peach fuzz hairs. When I told them this during consultation they told me it works on peach fuzz, which is a misleading lie because it didn't. When I told them this they play dumb and come up w/ excuses. They are dishonest, misleading crooks.