SAVANNAH, GEORGIA -- There is a high pressure sales pitch that is 100% Bull, but at the time I was so hopeful that this laser treatment would work and signed up for 3 treatment areas. I followed the rules perfectly, no sun for 2 yrs was torture. At one appointment I felt INTENSE pain and had severe discoloration of my skin, it honestly felt as though my legs were being held in a fire for days afterward, I took pictures and contacted the center IMMEDIATELY!
It turns out my legs had been burned; no one apologized, or offered any sort of compensation, and I was spoken to as if it was somehow my fault. I requested to never have the same tech/ RN perform my treatments and the burns never occurred again. Thousands of dollars, hundreds of hours, and 2 years later I still have to shave all 3 of my treatment areas.
18 months ago I had several friends begin laser hair removal at Ideal Image. Recently I decided I wanted to join them. Ideal Image doesn't post any prices, so I asked my friends how much they had paid for their services. For underarms and bikini, one paid $1800. For underarms, bikini, and full legs, another paid $3000.
I waited until Ideal Image was running a 50% off special before scheduling my consultation. I went into my consultation expecting and willing to pay between $2000-$2500 for lower legs and bikini. I was quoted at $6526.80 for these two services. This is including a 60% discount (50% for the special and 10% for a friend referral). For lower legs alone, I was quoted at $3625.20 - more than what my friend paid for full legs, bikini, and underarms two years ago.
The location at which I received my consultation boasted an amazing safety record, used only Nurse Practitioners and Physician Assistants to perform the laser hair removal, and offered a lifetime guarantee after completing 9 treatments. They also informed me that they had switched over to "corporate pricing" in the last two years, and that was why their prices had more than doubled. I recommend avoiding Ideal Image until they return to their former, more reasonable prices.
REFUND PROCESS: If you purchased with CareCredit or MedChoice or your Credit Card.... since this is a service and requires a number of treatments, you can receive a REFUND by contacting the finance company and let them know how many treatments you have had and they will refund your money.... Ideal Image will get a chargeback from the leasing company and will forced to pay back your money. Your refund will come from the finance company crediting your account balance.
Credit card company, call and argue the charge and state that you did not receive the service, that will stop your payments. IF YOU NEVER HAD TREATMENTS, THE FINANCE COMPANY WILL REFUND YOU, CREDIT YOUR ACCOUNT IN FULL AND IDEAL IMAGE WILL GET A CHARGEBACK TO THEM FROM THE FINANCE COMPANY. Again, because this is a service and it completed in a series of treatments, IT IS CANCELLABLE based on the number of treatments received. If you are still not satisfied, contact your State Attorney General or your State Radiation Regulatory Agency... Read fast as Ideal Image will have this deleted!
BOCA RATON, FLORIDA -- I did not authorize Ideal Image to charge my Care Credit account $6,500.00. I have not received any services of any kind, nor have I scheduled any appointments for treatments. I did not sign a contract binding me to no refunds, nor was I told or shown any policy stating that I could not receive a refund. I was misled by Ideal Image. I was led to believe that signing a sales draft for Care Credit was acknowledging the credit approval with Care Credit of $6,500.
On 6/08/07 I verbally agreed running my credit to see if I would be approved with care credit for $6,500 (the amount of what it would cost to have the laser removal). I was approved for $6,500. ** sent me a fax (4 pages including the cover page) pertaining to the areas chosen for the laser removal, along with a sales draft of a $6,500.00 line of credit that had been approved for my procedure and a pre and post treatment instructions.
I was misled into believing that the sales draft required a signature to confirm my line of credit with Care Credit. I was not made aware that Ideal Image would run any charge on my care credit account, let alone the full amount of $6,500.00 before any appointments or treatments had been made.
Due to unforeseen circumstances over the weekend, I decided I did not want any treatments to be done. I called Ideal Image and spoke to ** about my situation and asked that the line of credit be cancelled as I was no longer interested in having any procedures done at this time, and if she would please make sure this did not affect my credit (referencing the three credit bureaus.)
Ideal Image had denied a full refund. Their only option was to give me a full refund and transfer the $6,500 to my husband's credit, which would leave me with no refund at all. This was not an option for me. ** implied that there was a contract involved which I was legally bound to. I explained to ** that I have not signed any contract, and I should be entitled to a full refund. ** told me that everything I signed (The above 4 pages) had a no refund policy. This was a false statement; there was no paperwork that I signed that stated anything about a no refund policy or any agreement between myself and Ideal Image.
A colleague of mine called Ideal Image as a potential client. She spoke with **. She asked ** about Ideal Image's refund policy and asked if every client has to sign a contract, ** told her that every client has to sign a contract. If this is the case then where is my signed contract? I requested a hardcopy to be faxed to me immediately as I did not authorize my signature on any legal documentation binding me without a refund being possible.
The alleged binding "contract" was not shown to me before this dispute arose and my signature is not on this document. I reviewed this document and was immediately aware that Ideal Image drew up their own contract adding my name within, binding me to their company and denying me of a full refund.
WEST JORDAN, UTAH -- I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the companies HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room, the company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode. I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques, this left me feeling even more frustrated because she (the medical preceptor for multiple states) injected the wrong product into a paying guests lips...she didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed". When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious, the company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth...yes you heard right you might come out with more hair than when you started!!! Their wonderful lifetime treatments doesn't mean a lifetime with free treatments...you pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses, after doing these treatments for almost three years I can tell you that it doesn't make that big of a difference. My sister works at a dermatology office she's not a nurse they use the same laser, they charge one tenth of the price and it works every bit as good. Go somewhere else don't trust that "yes it may cost $7,000 or more for your legs but its worth it and the financing is awesome." This is not a company that I would ever consider using all they care about is building a bigger company and how many millions of dollars they can bring in a year.
OCALA, FLORIDA -- I am a male and did my whole face and my whole hair outline all around (tape). I did all 8 treatments that I paid for which was around $2,000. After still having hair, they gave me 4 treatments for free and today I look worse than ever. I should have stayed shaving, it's not worth it. Now, I look terrible with hair patches on my face and still shaving. When I went back after the last treatment, they said I had to start a new contract and pay way more money $$$$$ . I really hope this business goes down the drain. Don't waste your time and money trust me!
DURHAM, NORTH CAROLINA -- I went for a consultation and ended up buying a package to treat 4 areas. It was more expensive but they told me that medical and experts will be available all the time and I will be safe there compare to other Spas. After the 1st treatment I got burned in 3 of the 4 areas. I called several times and email them until they give me a time for a consultation. They didn't give me a solution to my problem (I had to go to a dermatologist) and they said that maybe Laser was not for me. I suffered the burns for almost 3 weeks. At the time of canceling the agreement they charged me full price for the treatment I got. This place is a scam! Stay away.
ROCHESTER, NEW YORK -- Everything started our great. My first treatment I saw a good amount of hair go away about 30-40%. After that treatment the next couple of treatments I didn't see a difference in loss of hair. I asked them why there was no loss and the very rude nurse that I had told me it was blonde hair that was never going to go away. Now yes I am blonde but my underarms were always black hair. When I had them check my hair before I even signed my papers they said they could do it all with no problem.
Now all of the sudden I have blonde hair that won't ever go away. It's not like it's just a couple of hairs it's about 30% of my underarms!!! My time was up with them and they told me there was nothing they could do for me and I can't get any money back! If I had known that after a couple laser treatments my black hairs would turn to blonde and then never go away I would have not spend the $1000, yes a $1000 on my underarms. It was the biggest waste of money I have ever spent! Now on top of it I have nothing to show for it and have to shave just like I did before! Very pissed off customer!!! Would never recommend them to anyone!
SAN ANTONIO, TEXAS -- I have blonde hair and I was told that the treatment would work for me because my blonde hairs had dark roots. I would not have paid the outrageous price if I was told that the laser would not work on blonde hair. I was also told that any "touch ups" would be free. After 12 treatments (the original 9 plus 3 "touch ups" that I did not pay for), I was told that I now have touch up fees. And I am now being told that the laser will not completely get rid of my blonde hair. It is also very annoying to have to wait 3 months if you ever have to reschedule an appointment.
GATDEN CITY -- I like to inform anybody who goes with this company to be aware. Despite their highly and non competitive fees you will see minimal and temporary results. I have been getting treatments for the past 3 years and have spend thousands and the results are not even noticeable and minimal. At the initial consultation they assure you results and they are friendly and professional, but that also changes when they have your money and commitment, also be extremely careful about their deceptive maintenance fees which they told you to be lifetime guarantee.
You still pay as much as the original fees. The staff is another issue they act friendly when you sign up but after that they are non responsive and rude if you have the slightest issues regarding your treatments. After so many treatments all they have to say regarding the non effectiveness of treatments is 'those areas are hard to treat." My question is "so why do you take my money knowing the areas are hard to treat?" They are plenty of companies with much less fees and more updated machines so don't fall by their phony advertisement and phony sales.