GREENFIELD, WISCONSIN -- Do not waste your time or money on Ideal Image. I was told I would not have sagging eyelids with botox injected into my forehead, so I trusted that I wouldn't. Was I ever wrong! Sure my forehead lines are gone, but I look horrible and older because of excessively dropping eyelids!
CHARLOTTE, NORTH CAROLINA -- I am very disappointed. I went in for Botox. They spent an hour asking me every unnecessary medical question (fear of lawsuits). I chose them due to a special on Botox pricing (now I know why it was a special). A week later, no change. Now, a month later, I have very little results. I am a regular Botox client but this was my first visit to Ideal. It was my last!! I wonder if it was water!! So, look at the syringes before you are injected.
I've wanted to get rid of my facial for the longest time. I was tired of waxing and thought laser treatment would be the permanent solution even though probably most expensive. I finished my 9 sessions of treatment plus one double (since I complained of no major improvement). Hair growth started on parts of my face where it wasn't before. *Sigh* Anyways, for me it made it worse and left to finish paying off the credit card!
DAYTON, OHIO -- Do not waste your money! After I use all my treatment sessions included in package I still have my hair growing. They set up a "free" additional treatment and finally asked me to pay $50 the day I come in for appointment. So they, actually, did lie saying that it is free. Basically, I wasted big money for nothing. I observed 50% hair loss - it is not what I expect. Customer service said it's hormones and it's not their business that I still have my hair growth.
DALLAS, TEXAS -- I had my procedure done June of last year. I was supposed to see a major difference by Christmas of 2014. I see no difference at all. I paid $3,525.00 and I'm very very very disappointed. How do all of us get our money refunded back to us? Let's all correspond and get a major lawsuit against this company for false advertisements.
WEST JORDAN, UTAH -- This place is amazing. I had so much facial hair I shaved daily. They helped me so much with my self-confidence. I also had injectables which made my face look amazing. I had no cheek bone structure and now my face has a lot of shape. I am so happy with how I was treated and how all of my treatments have turned out. Thank you Ideal Image. I think there are always some people you can never make happy. I say try it for yourself. You won't be disappointed.
BOISE, IDAHO -- BUYERS REMORSE. There are plenty of other places to go through for laser hair removal that will provide the same or better service for less than $500 as opposed to $5,000. Do your research. Do not pay top dollar to be scammed. I was pressured into signing a huge stack of paperwork at my first consultation so that they could laser me that day. I was told I would be hairless after that first appointment. Not true. They didn't bother to tell me I had to be completely shaved for the treatment to be most effective, and the technician certainly didn't care or bother to tell me to shave prior to burning my hair with a laser.
I was told at consultation that hair, grows in three phases and after three treatments I would have no more hair and the following 6 treatments are just for spot treating. I have now had 4 treatments, and my bikini hair is growing out thick as ever and there are huge patches that the technician has missed every time. I was verbally guaranteed results but when I went in to voice my concern, was told that I am only guaranteed 9 treatments, and have to pay after that. I was told at my consultation that results are guaranteed or my money back. I should have recorded the doctor saying this. I am paying top dollar for a service that is not being provided.
You can get laser hair removal for $500 with the same lasers. Do not be scammed into going through Ideal Image. The only reason I went with them is that it was, “guaranteed lifetime results.” They have a huge stack of papers for you to sign that they rush through with you and don't expect you to read the fine print on every page. No matter how nice the doctor seems, these people know they are scamming you. They are successful because of advertising and misrepresentation. I chose to pay over $4,000 because the doctor told me at consultation that I was only paying more because it's 100% guaranteed with a lifetime warranty.
She said if my hair ever grows back, I can go to any Ideal Image in the country and be treated free. This is what the doctor told me, but the fine print words it a little differently. You're only given 9 treatments and have to,“co-pay” for anything after that, even if the treatments don't give you results. You can, “co-pay” for your treatment at any laser hair removal place. Ideal Image is ridiculously expensive and it does not provide you a better service than the other places that charge less than $500.
BUYER BEWARE. There are plenty of other places to go through for laser hair removal. Do not pay top dollar to be scammed. If Ideal Image were to actually provide me the service they told me I was paying for then I might change my mind. But presently, I am experiencing the worst buyers remorse of my life. Do not go through Ideal Image. If you have already made the mistake of going through Ideal Image, talk to any lawyers you know about getting out of contract.
OMAHA, NEBRASKA -- BUYER BEWARE!!! This place is a scam and full of liars who will tell you whatever you want to hear. I had started treatments here about two years ago and I am much worse off now than I was two years ago. First off, at my consultation, I was told “You are a perfect candidate” and “hair grows in three phases so after three treatments you will have no more hair and the rest of the treatments are just for spot treating." So I was pressured at the consultation to sign the paperwork so they could hurry up and start working on me right away. (mistake number one)
Well after about four treatments, I spoke to someone about my concerns because I still had almost all of my hair growing back (And when they tell you hair doesn't grow back darker and coarser, they are lying to you some more because in fact it does). While talking to this employee about the situation, I was assured they would take care of me. They said if they needed to get me extra treatments at no charge they would to guarantee I would not be unsatisfied with the product. This was promised to me several times so at this point I went on with the treatments hoping they would stick to their word (get it in writing).
Close to the end of my paid treatments (I was paying for my whole entire arm, front and back up to my shoulders) I was pointing out to the technicians that the past couple times, the technician had completely skipped the back of my arm. I voiced my concern again because they charge you based on the area you are doing. So I am now paying for the service they are not providing me. When I pointed this out, once again I was promised extra free treatments to make up for the missed sections. I had accepted that offer at this time. (I should have gotten it in writing!!!)
During my last paid treatment, once again I voiced how I don't think the treatments had been working the whole time. She once again said she would file an unsatisfactory report for me and get me extra treatments till the problem was fixed. She schedules me for my next appointment and I come back as scheduled. This time however, I am asked for like $150 before they will treat me. When I inquire about this charge, I find out no one had ever filed anything about free treatments.
At this point when I point out how I am not happy with this product and was promised it would be taken care of, they pull me in back and look at my arms and are like “oh yea, it appears you still have a lot of hair. Let me take some pictures and file an unsatisfactory report which will take two weeks. And we will call you back then and if that doesn't work we can talk about getting your money back.”
It has been over a month and I have heard nothing back from them. My hair on my arms is WAY worse off now than it ever was before I started. They had charged me almost $5,000 for this service. I feel like this place is a scam and they will continue to tell you whatever you want to hear until they have taken all your money. This place is successful because of misrepresentation. They will promise you things the whole entire time but will not act on any of it. If they ever end up making the situation right, I will take down this review but in the meantime, look out for this place. IT IS A SCAM!!!
ATLANTA, GEORGIA -- Overall, the staff is not courteous or friendly at all in addition to it being WAY overpriced. I warn you to not take advantage of their so-called special offers because really, their services are not worth the money they want you to pay. The staff is very disingenuous and actually, quite rude. Especially, the manager/sales consultant on site whose name is **. She is like a Stepford wife. When I went in to tell her I had been BURNED and wanted a refund, she gave me one of her mannequin smiles and was not concerned in the least that I was injured in her facility. She never even apologized.
I had gone in for my 2nd series of treatments but due to a work issue which had to be addressed, I ended up late for my appt. Now I even called up there approx 40 minutes beforehand to tell them I was running late, but the receptionist who answered the phone was very rude and curt... completely unprofessional behavior. She could not guarantee I could get in.
Now having had laser treatments before, I knew that my actual service would take all of 5 minutes (which it ultimately did). However, they were not willing to 'squeeze me in' after driving through horrible traffic to get there in the 1st place. They only have 4 locations in the city, so even their nearest office was an inconvenience... but then again, I went out of my way thinking I was receiving this fantastic service.
After asking them to squeeze me in, then watching them take care of another customer (in no more than 5 minutes), they still didn't want to service me which was when I asked for the manager (**) who gave me one of her mannequin smiles, apologized and said 'no problem'... She said the front office staff should have been more courteous, blah, blah, blah and yes-- "of course we can squeeze you in." (Pause for fake smile again.)
So I received the treatment (which took 5 minutes) and then proceeded with my day. Well sure enough, I ended up burned in one of the treatment areas. After being burned, I decided that I no longer wanted their services and wanted a refund. Now after leaving a message as to what happened I NEVER received a call back from ** or their offices. That was when I had to pretend I was a new customer coming in for a consultation in order to even speak to her. Again, upon asking ** for a refund she proceeded to give me one of her mannequin smiles and tell me there were no refunds.
That was when I had to contact corporate to work this matter out. I received a pro-rated refund for the services received (less the treatment for my burned underarm) but no thanks to the Buckhead office that have acted and behaved horribly through this whole process. I strongly caution against using their services... They are over-priced for what you are getting and are a very rude staff. Anyway, I do have documentation and pictures of me being burned and am seriously considering pursuing further damages because of this experience.
ALBUQUERQUE, NEW MEXICO -- I have been going to Ideal Image for almost 10 years. I have had many parts of my body treated. After about 4 years I noticed hair coming back so I started getting touch ups again. There has been a complete change from the way Ideal Image used to be ran to the way it is ran now. The inconsistency of service is terrible.
The first four years I went for treatments they always made me feel like they understood my embarrassment and they genuinely wanted to make sure when I was paying $1700.00 for an area that it was treated correctly and the hair was gone even if it took additional treatments they did it right. Now it's managed very differently where every pulse is charged after 40 and it costs $50.00 per touch up for 40 pulses.
I had the front part of my neck treated because of PCOS and hirsutism and the first four years they treated all the way to my ears covering the whole under part of my neck. They shaved all of it every treatment and then treated it. When I returned for the touch up they said the part of my neck they always treated before was not covered and I could pay to have that done. It's ridiculous.
I do appreciate the people and know they are just doing what they are trained to do but I have spent massive amounts of money at Ideal Image to have no hair on certain parts of my body and the way every pulse is charged now is crazy. When I get a touch up on a part of my body I have paid for the entire part of the body should be treated again. Not just 40 spots. I should get a thorough treatment on the whole area if it's needed. I have spoken to the manager about getting other areas done but have chosen to not work with Ideal Image in the future because of this.