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4.2 out of 5, based on 65 ratings and
105 reviews & complaints.

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Don't Waste Your Money. Don't Trust What They Tell You
Posted by on
AVENTURA, FLORIDA -- I am writing to express my extreme disappointment with the results or lack of same from the treatments I received at the Aventura Ideal Image.

When I had my first consultation I was assured that I was the right candidate to obtain excellent results, etc, etc and that the treatment would be:

1-PAINLESS.
Only if one enjoy being tortured or is into S&M to consider the treatments painless. Few times I had to ask the technician to stop and give few seconds between zaps because it was just too much pain. Upon reading several complaints about Ideal Image I later learned that there are ways of treating sensitive areas that can be less painful.

2-PERMANENT HAIR REMOVAL
Only between my toes! I have more hair than before. I have hair growing in places that I had a peach fuss before. Now it is either shave it or wax it. I went in with one particular area on the chin with 5-6 stuburn hairs and now I have my neck full of dark hair to deal with. Whenever I complained about it, the technician said that by the end of the treatment I would be free of all the hair. Another technician told me that sometimes when one area is treated it stimulates other areas. The way to deal with it is to apply ice immediately after being zapped. That was never discussed or done before and now it is just too late. I was promised to get few additional free treatments if not totally satisfied.

3-FULL SATISFACTION
Totally opposite! Upon my LAST treatment I was asked by a very professional technician if I had cancer. When I told her that I have skin cancer I was told that I could no longer be treated. I left and was told that someone would call me to discuss the matter.

4-CUSTOMER SERVICE
I received a call from Lisa days later telling me that I no longer could be treated. When I asked her about being reimbursed for whatever treatments might be left or for all the hair that now I was told that she was waiting for headquarters to get back to her and that they take a long time to take care of these matters. I kept calling and calling and only when I contacted headquarters directly via email chat I started to get results. I got a call from David Cruz and shortly after from Michelle Woods.
Ms. Woods told me that I had used all my treatments and I could no longer be treated due to my condition. I told her of my dissatisfaction with the end results and again was denied any sort reimbursement since now I am left with more hair and no longer can be treated for it. I asked her to send me the confirmation of her decision in writing and she said she would not put anything in writing.

Unfortunately now that it is too late I started surfing the web and found several of the same types of complaints and wonder what was the end results of those complaints.


     
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susan on 11/22/2014:
I haven't had an experience yet. I was just watching the ad for it on television and wanted to find a place near me to have this done. After reading these reviews I think I will save my hard earned money
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Very Frustrated After Being a Client for Years
Posted by on
Rating: 2/51
ALBUQUERQUE, NEW MEXICO -- I have been going to Ideal Image for almost 10 years. I have had many parts of my body treated. After about 4 years I noticed hair coming back so I started getting touch ups again. There has been a complete change from the way Ideal Image used to be ran to the way it is ran now. The inconsistency of service is terrible.

The first four years I went for treatments they always made me feel like they understood my embarrassment and they genuinely wanted to make sure when I was paying $1700.00 for an area that it was treated correctly and the hair was gone even if it took additional treatments they did it right. Now it's managed very differently where every pulse is charged after 40 and it costs $50.00 per touch up for 40 pulses. I had the front part of my neck treated because of PCOS and hirsutisim and the first four years they treated all the way to my ears covering the whole under part of my neck. They shaved all of it every treatment and then treated it. When I returned for the touch up they said the part of my neck they always treated before was not covered and I could pay to have that done. It's ridiculous.

I do appreciate the people and know they are just doing what they are trained to do but I have spent massive amounts of money at Ideal Image to have no hair on certain parts of my body and the way every pulse is charged now is crazy. When I get a touch up on a part of my body I have paid for the entire part of the body should be treated again Not just 40 spots. I should get a thorough treatment on the whole area if it's needed. I have spoken to the manager about getting other areas done but have chosen to not work with Ideal Image in the future because of this.
     
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Total Rip-Off!
Posted by on
Rating: 2/51
BOCA RATON, FLORIDA -- I originally chose Ideal Image over the million other laser hair removal centers because they state to have a 'Lifetime Guarantee.' So, you could only imagine my shock when after spending $3,000 for laser hair "removal" of just my bikini area, to find out that after the 5 sessions, I still had hair and that I was expected to pay MORE money each session thereafter in order to 'Maybe' have it work this time!?! Caution: READ THE FINE PRINT OF THE SUPPOSED 'LIFETIME GUARANTEE!'.

They totally make it sound different than what is in actuality. I found this procedure to be a complete rip-off of a lot of money for something that did not even work. I do not recommend this totally over-priced laser center!!!!!

I suggest to shop around and find a laser center that speaks the truth and doesn't over charge like Ideal Image.
     
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Old Timer on 05/01/2013:
Laser hair removal has zero effect on gray, red or light colored hair.
Chaparrita on 05/01/2013:
Really? Old timer, you sure are smart.
Old Timer on 05/02/2013:
Really, that's what I am told.
madconsumer on 05/02/2013:
very helpful review, and voted a such!!
onlooker on 05/02/2013:
Places I've been or taken people to, inform potential clients about the color issue. One place had very 'low settings' ? laser strength vs injury to pale skin.
It is good to hear the other side of the glowing Ideal Image comments. Something is not right for that consumer.
trmn8r on 05/02/2013:
I remove my hair with old technology - a Howizter. Takes off the hair and stubble in one huge flash.

Old tijmer is right on top of things, as usual.
Alain on 05/02/2013:
A "Lifetime Guarantee" for any product seems to be valid only if the "lifetime" they're referring to is that of a hamster.
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BEWARE - I Was Badly BURNED by a tech... No Results
Posted by on
Rating: 1/51
SAVANNAH, GEORGIA -- There is a high pressure sales pitch that is 100% Bull, but at the time I was so hopeful that this laser treatment would work and signed up for 3 treatment areas. I followed the rules perfectly, no sun for 2 yrs was torture. At one appointment I felt INTENSE pain and had severe discoloration of my skin, it honestly felt as though my legs were being held in a fire for days afterward, I took pictures and contacted the center IMMEDIATELY! It turns out my legs had been burned; no one apologized, or offered any sort of compensation, and I was spoken to as if it was somehow my fault. I requested to never have the same tech/ RN perform my treatments and the burns never occurred again. Thousands of dollars, hundreds of hours, and 2 years later I still have to shave all 3 of my treatment areas.
     
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Anonymous on 06/08/2012:
Wait, you can't go out into the sun for 2 YEARS?!?!? I will never get laser treatments. I live in the Valley of the Sun. Good review.
madconsumer on 06/08/2012:
this is a very informative review, and I voted it as helpful!!
trmn8r on 06/08/2012:
I was thinking of voting it helpful, but found myself wondering what color hair the OP has.
madconsumer on 06/08/2012:
just for you 8er. the truth on laser h air removal.


http://www.my3cents.com/showReview.cgi?id=111905
trmn8r on 06/08/2012:
I still want to know what color hair the OP has.

Also, I read what you previously posted at that link, and the source isn't listed.
madconsumer on 06/08/2012:
google has all kinds of links.
Mary on 07/29/2014:
I been going to boca ideal image. And my experience with phill. It's amazing. I seen results. And she's very professional.
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Amazing Experience @ Ideal Image
Posted by on
Rating: 5/51
TAMPA, FLORIDA -- I always heard about Ideal Image on the radio but as with most things I was very skeptical. I decided to call and take them up on their free consultation at one of their many locations. Upon arrival I was offered one of several available beverages and greeted by friendly caring staff members. I didn't wait long.....under 5 minutes before I was greeted by Marietta, the sales consultant. I thought I was in for someone nonstop pressuring me but to my wonderful surprise it was nothing like that. I had no idea what to expect so I did not have questions at first and that was OK. I was given a tour around the facility. I was taken to the room where the procedures take place and was shown everything in the room and what it is or could be used for. After my tour we went back to her office and she asked if I had any questions. By that time I had quite a few. It didn't bother her at all. She was very knowledgeable and patient as I asked very important questions and some pretty silly ones. Once my questions were answered she asked some non-invasive questions about me to find out what services I would benefit from. I felt so comfortable and was treated like their only client. I signed up right away. I am a single mom in between jobs right now and have the worst credit score in the world. I had no idea how I was going to be able to afford this. Marietta went above and beyond to help me out. I was able to qualify for credit to help with their already low prices. I got my first treatment before I left that day. It was not painful and the whole procedure took less than 10 mins. When I was done I made my next appointment for about 2 months later. I was told that I might see some hair loss after the first treatment but it might also take a couple times. About 2-3 weeks after my first treatment I have next to no hair. I don't have to shave or tweeze and I haven't even gone to my second appointment yet. The entire experience from the second I opened the door til long after I left the office has been absolutely amazing.
     
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DebtorBasher on 03/27/2012:
In 3...2...1...
Anonymous on 03/27/2012:
what color of hair is being treated. its important to know laser hair removal does not have any effect on red, gray, or light colored hair.
Anonymous on 03/27/2012:
Really justcuz?!?! That's good to know
DebtorBasher on 03/27/2012:
LOL...BINGO! And we've got a new caller!!!
Anonymous on 03/27/2012:
LOL...that's what I've been hearing a lot of lately, so it must be true, right?!?
Old Timer on 03/27/2012:
what color of hair is being treated. its important to know laser hair removal does not have any effect on red, gray, or light colored hair....

+41310 JC! LMAO!!!
trmn8r on 03/27/2012:
That's really great advice JC. Do you have any statistics for orange hair?
JISCal2 on 03/27/2012:
I am going in for a brazilian. Would anyone like to know what color hair I am treating?
Anonymous on 03/27/2012:
I hope it isn't gray, John!
JISCal2 on 03/27/2012:
Want to see? I can post before and after pics. haaaaahahahaha >:-X
Anonymous on 03/27/2012:
I'll take your word for it!
JISCal2 on 03/27/2012:
LOL That's no fun!
DebtorBasher on 03/27/2012:
I want pictures!
madconsumer on 03/28/2012:
That is an interesting fact, folks, but very few people have red or blonde hair (<4% of the population combined). I don't know how many people with gray hair would care about hair removal - they are probably concerned about whether Social Security will remain solvent...
Cwazychicken on 03/28/2012:
Usually if someone has grey hair, they hardly have much hair elsewhere..LOL..So they really don't have to spend thousands of dollars for this stuff. My mom doesn't have to shave as much that shes older.

To be 100 percent honest though, the OP states that they have every day low prices. Not the case, that I have seen. I don't consider thousands of dollars to be very low price. So I think that's misleading a little bit to make it sound like its cheap.

As a single mom I barely have enough time to worry about my appearance. As far as credit goes, I don't trust that route. They can talk you into signing up for a credit solution only to find out you will end up having to pay more interest later. So its not cheap.
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This Place Is Awesome
Posted by on
Rating: 5/51
SOUTH WINDSOR, CONNECTICUT -- I've always been annoyed with the hair on my upper lip and between my eyebrows, known as the glabella. I’ve spent my life, until recently, bleaching, waxing and plucking. Bleaching was the cheapest but my skin reacted to it and I would have a bright red upper lip and glabella. It’s been an expense and an annoyance.

More recently a friend told me about Ideal Image who was running a deal on their laser treatments. She had just met with them and suggested that I go check them out. She knew that I had always found contending with the bleaching, waxing and plucking frustrating and expensive.

I was reluctant at first with the idea of having lasers used on my skin but decided to met with them and see what they had to say and learn more about the technique. I had my consultation and was met with a very friendly and informative staff. They explained how the laser hair removal worked. During the consultation I also made the decision to have my underarms done. I had previously had ingrown hairs that had become infected and had to go through the painful process of having them lanced. The upper lip and eyebrows were purely cosmetic but having my underarms done was going to be to eliminate a very painful and potentially dangerous situation. I signed up. The cost for my eyebrows, upper lip, chin area and my under arms was around $4,000 and a small cost for numbing cream, $10 – 30 dollars depending which you choice.

I was anxious on my first visit but that was met with a warm welcome and reassurances by the staff. The laser removal technician told me step by step what she was going to be doing. All Through the process she would check in with me to make sure I was doing OK. I didn’t find the process painful. You would get a quick zap when the laser was used but it was just that quick. There were certain areas I would feel a little more than others but I found it not to be anymore painful than waxing.

I can’t say enough about the staff at the Ideal Image in South Windsor they have all been friendly, knowledgeable and professional.

I would strongly recommend the laser hair removal with Ideal Image to anyone who has been annoyed with the prospect of getting rid of unsightly hair.
     
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BigAl on 03/24/2012:
So the cost is about $4,000 dollars plus 10 to 30 dollars for numbing at each visit. Do they do all 3 areas at each visit and is the numbing cream charge per area? You say you got a "deal" What would the regular price have been for these procudures? Do they have to wait for the ingrown hairs to emerge before treatment or can they be zapped before emergence? Is the "deal" you got connected with posting on this site? Thank you for your post and I eagerly await your reply.
Cwazychicken on 03/24/2012:
I got to give this one props for at least giving more info than other posts about this same product. They mentioned the price, they mentioned what they got done, and while its not helpful to me, its very helpful to others....even if they decide not to go there. Its the reviews just praising the workers and not the product itself urks me. But now I understand why the office is so friendly to these people. For 4 thousand dollars a shot, cannot afford to be rude!

However with that said, it would be nice if people came back and said more about future visits. I highly have doubts that they remove all their hair in one visit.
madconsumer on 03/24/2012:
what color hair do you have?

laser hair removal has zero effect on red, gray, or light colored hair.
trmn8r on 03/24/2012:
Hardly anyone has red or blonde hair. I can't imagine senior citizens going for laser treatment either.

I'm seriously considering Ideal Image to take care of the blue hair at my bikini line - an experiment gone bad.
madconsumer on 03/24/2012:
people need to know the truth about laser hair removal.
trmn8r on 03/24/2012:
That warning pertains to precious few people. Is there something else negative that would interest a greater number of *potential* customers?

You could post your own "informative" to warn others - these OP's are obviously all convinced the service is effective for them. The interjection doesn't seem warranted for satisfied customers.
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Ideal image, it really works!!!
Posted by on
Rating: 5/51
SOUTH WINDSOR, CONNECTICUT -- Ideal image in South Windsor has great staff that is very friendly, professional and knowledgeable. I am very pleased with the service I have received from them. Right from the beginning they walked me through the process of laser hair removal, what to expect, and the length of time. My appointments are always on time, no waiting! After 2 visits I could already see a huge difference. I am at 6 treatments now and don't have to shave anymore! I still have 3 treatments left, just to make sure we have gotten all the different hair cycles. I would highly recommend calling Ideal Image, I couldn't be happier with my results!! Thanks guys, your the best!!
     
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JISCal2 on 03/22/2012:
Old Fart, laser hair removal has zero effect on red, gray, or light colored hair. Could this be the problem? lol
Anonymous on 03/22/2012:
It doesn't work on gray hair, Old Fart
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Don't be lured by the other cheap places
Posted by on
Rating: 5/51
AUSTIN, TEXAS -- Like everyone else out there, I was always opening up the groupon, and living social deals, and jumping on the "fantastic deals" I bought one laser hair removal deal, only to find out that they didn't have the machine yet!!! They were trying to get some money together to get a gentle lase machine. They had an IPL machine that they said that could treat me with if I didn't want to wait till they had the right machine. Guess what, they still don't have the machine yet!!!

I don't know about you, but I love a good deal, I paid $200 for nothing!!! A. K.A. "Sucky deal!!!" I fought it and got my money back, but I'm not wasting my time again for false deals.

I finally broke down and called Ideal Image. I had heard from my friend that they were pricey, but they actually have machine's and they work! The girl who did the consultation was really nice. I wasn't comfortable about my hair issues. She introduced me to the nurses that do the treatments, explained how everything works, showed me the machines and had the nurse come in to see how treatable I was. I found out that I was not a candidate for the area that I wanted to treat. She said that there was no way that they will treat something that would have poor results. The other place told me that I would have great results! The other place just wanted my money! They didn't care about me at all! What jerks!

Well, this story has a happy ending. Well, almost.... I still have hair on the area that isn't treatable. But, I am LOVING the treatments that I have started with on my bikini and underarms with Ideal Image!!! I am on my 4th treatment, and the hair is soo thin and with each treatment, there is less and less hair left! I know that they are more expensive than the cheap places, but I wouldn't go anywhere else. With the monthly payment plan, it is actually about the same price that I was paying for waxing anyway.

Please call them and listen to what they have to say! Ideal Image will honestly let you know if you are not treatable, and if you are treatable, you will love not having to shave!!!
     
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Alain on 02/15/2012:
The folks up on Long Island like their Ideal Image, as well. Thanks for posting.
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The Best Thing Ever
Posted by on
HAUPPAUGE, NEW YORK -- I interact with people on a daily basis as part of my job and people share many of their concerns with me or just things that they are upset about in general. So I wanted to share my story so it can hopefully help others who may be going through the same thing. Since I was a young teen I had always been plagued by unwanted body hair. I literally tried EVERYTHING and NOTHING worked. From shaving to creams to waxing and there was no relief to positive results or even anything at all. I was depressed because not only did it look bad but my body especially chest and abdominal became irritated and infected. I was completely fed up and I started to do some research into finding a permanent solution. Everyone told me it was expensive and painful and not even guaranteed but I had to find out on my own. So I called and researched numerous places, 11 to be precise, some guaranteed results others didn't and the price range varied amongst all the different places. I was in medical school and literally had no money but I couldn't take it anymore. One of my biggest concerns was not just money but would it work and was it harmful to me. So I asked each place a series of questions and when I was done I went home and cross-referenced the information with professors at my school to make sure the information was correct. To make a very LONG story short I chose to go with IDEAL IMAGE and it was honestly one of the BEST things that ever happened to me. Not only did I get my chest and abdominal region done but I continued and got my back, arms and part of my lower body done. It is honestly amazing, I am hair free and have no skin irritation and feel extremely comfortable in my own skin.

Thank you
     
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madconsumer on 11/09/2011:
laser treatments do not work on red or light colored hair.

some people do not have any type of success.
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Great experience!
Posted by on
I just wanted to share with you my experience at Ideal Image, Boca Raton. It has been almost a year since I purchased my first laser hair removal package at Ideal Image and I couldn't be happier. Stephanie, my personal consultant, has been in complete contact with me throughout the process, as the process takes about a year and a half to complete when done correctly. After almost every appointment, she asks how it went. And if I didn't see her at the facility, she would e-mail me the next day to see how everything went and if I was still happy about my decision to choose Ideal Image. Everything about their facility pushes them to the top of the laser hair removal category. It's CLEAN, Well-kept, the staff is always friendly, the equipment is state-of-the-art, and you never have to worry about being ripped off. After 1 year of the treatments (5 of 9 have been completed), I have little to no hair growth in my bikini area, which to my understanding is normal. I don't really have to shave between appointments, because the hair falls out after a couple weeks. The razor bumps I had virtually every day are GONE! THANK GOD! Showers are much faster and easier now that I don't have to shave that area. I love not having to shave when I want to go to the beach on a spur-of-the-moment trip, nor before intimate moments with my boyfriend. Life in general is soo much easier. Saying my boyfriend LOVES my investment in Ideal Image is a serious understandment :) I don't know what I would have done if I didn't get this procedure done. It's so quick---like 10-15 minutes for my entire bikini area (I got the brazilian minus the backside). There is minor pain during the procedure...but nothing compared to waxing. And you only have to do it 9 times--then you're done forever!

I love that Stephanie keeps me up to date on specials and events they are having, so I can determine when the best time for me is to add another section of my body to the package. I'm going for legs next!! DON'T fall for those online discount deals through groupon/living social. The lasers are not the same and they only provide 3-5 treatments, when you need 9 to fully get rid of the hair. Don't be cheap--this is your body/skin you're talking about. Plus, Ideal Image does have GREAT sales certain times of the year. Check them out--you won't regret it.
     
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