MILWAUKEE, WISCONSIN -- I was treated at Ideal Image and had moderate results. The laser didn't do a good job on my thighs. Also, no one told me that afterward, I would still have hair growth on my legs, but it would be white. I now have long white hair which means I STILL HAVE TO SHAVE. I also have black hair growing on my thighs. After spending thousands of dollars, I am extremely disappointed. I called, and the woman told me that she also has "peach fuzz" and still shaves due to this. She said that she always tells the clients that. Well, no one told me. Had I known this, I would not have spent all that money for mediocre results.
CUYAHOGA FALLS, OHIO -- I had ultherapy on my entire face about 9 months ago. We looked at the pictures before and after ultherapy and there was no difference at all. I first person that looked at it said there might be a small wrinkle on my forehead that looked a little better now. The second person said that she would have to study the pictures to see if there was any improvement. I was hoping for any kind of "noticeable" improvement. I see NO improvement at all. It was very expensive and very painful. I would advise all to stay away from it unless you are a rich masochist.
GREENFIELD, WISCONSIN -- Do not waste your time or money on Ideal Image. I was told I would not have sagging eyelids with botox injected into my forehead, so I trusted that I wouldn't. Was I ever wrong! Sure my forehead lines are gone, but I look horrible and older because of excessively dropping eyelids!
CHARLOTTE, NORTH CAROLINA -- I am very disappointed. I went in for Botox. They spent an hour asking me every unnecessary medical question (fear of lawsuits). I chose them due to a special on Botox pricing (now I know why it was a special). A week later, no change. Now, a month later, I have very little results. I am a regular Botox client but this was my first visit to Ideal. It was my last!! I wonder if it was water!! So, look at the syringes before you are injected.
ASHEVILLE, NORTH CAROLINA -- I went in for consultation for a procedure and price. "Today only you can finance for 1 year without interest. Sign here so I can get your credit score. Sign here so I can set up payments." I left and immediately changed my mind about having the procedure and called to cancel. I am being billed for a procedure I did not have. Is this place a "sham" medical facility? I have NEVER been forced to have a procedure!!! Pay for it even if you immediately cancel with change of mind.
WEST JORDAN, UTAH -- This place is amazing. I had so much facial hair I shaved daily. They helped me so much with my self-confidence. I also had injectables which made my face look amazing. I had no cheek bone structure and now my face has a lot of shape. I am so happy with how I was treated and how all of my treatments have turned out. Thank you Ideal Image. I think there are always some people you can never make happy. I say try it for yourself. You won't be disappointed.
BOISE, IDAHO -- BUYERS REMORSE. There are plenty of other places to go through for laser hair removal that will provide the same or better service for less than $500 as opposed to $5,000. Do your research. Do not pay top dollar to be scammed. I was pressured into signing a huge stack of paperwork at my first consultation so that they could laser me that day. I was told I would be hairless after that first appointment. Not true. They didn't bother to tell me I had to be completely shaved for the treatment to be most effective, and the technician certainly didn't care or bother to tell me to shave prior to burning my hair with a laser.
I was told at consultation that hair, grows in three phases and after three treatments I would have no more hair and the following 6 treatments are just for spot treating. I have now had 4 treatments, and my bikini hair is growing out thick as ever and there are huge patches that the technician has missed every time. I was verbally guaranteed results but when I went in to voice my concern, was told that I am only guaranteed 9 treatments, and have to pay after that. I was told at my consultation that results are guaranteed or my money back. I should have recorded the doctor saying this. I am paying top dollar for a service that is not being provided.
You can get laser hair removal for $500 with the same lasers. Do not be scammed into going through Ideal Image. The only reason I went with them is that it was, “guaranteed lifetime results.” They have a huge stack of papers for you to sign that they rush through with you and don't expect you to read the fine print on every page. No matter how nice the doctor seems, these people know they are scamming you. They are successful because of advertising and misrepresentation. I chose to pay over $4,000 because the doctor told me at consultation that I was only paying more because it's 100% guaranteed with a lifetime warranty.
She said if my hair ever grows back, I can go to any Ideal Image in the country and be treated free. This is what the doctor told me, but the fine print words it a little differently. You're only given 9 treatments and have to,“co-pay” for anything after that, even if the treatments don't give you results. You can, “co-pay” for your treatment at any laser hair removal place. Ideal Image is ridiculously expensive and it does not provide you a better service than the other places that charge less than $500.
BUYER BEWARE. There are plenty of other places to go through for laser hair removal. Do not pay top dollar to be scammed. If Ideal Image were to actually provide me the service they told me I was paying for then I might change my mind. But presently, I am experiencing the worst buyers remorse of my life. Do not go through Ideal Image. If you have already made the mistake of going through Ideal Image, talk to any lawyers you know about getting out of contract.
OMAHA, NEBRASKA -- BUYER BEWARE!!! This place is a scam and full of liars who will tell you whatever you want to hear. I had started treatments here about two years ago and I am much worse off now than I was two years ago. First off, at my consultation, I was told “You are a perfect candidate” and “hair grows in three phases so after three treatments you will have no more hair and the rest of the treatments are just for spot treating." So I was pressured at the consultation to sign the paperwork so they could hurry up and start working on me right away. (mistake number one)
Well after about four treatments, I spoke to someone about my concerns because I still had almost all of my hair growing back (And when they tell you hair doesn't grow back darker and coarser, they are lying to you some more because in fact it does). While talking to this employee about the situation, I was assured they would take care of me. They said if they needed to get me extra treatments at no charge they would to guarantee I would not be unsatisfied with the product. This was promised to me several times so at this point I went on with the treatments hoping they would stick to their word (get it in writing).
Close to the end of my paid treatments (I was paying for my whole entire arm, front and back up to my shoulders) I was pointing out to the technicians that the past couple times, the technician had completely skipped the back of my arm. I voiced my concern again because they charge you based on the area you are doing. So I am now paying for the service they are not providing me. When I pointed this out, once again I was promised extra free treatments to make up for the missed sections. I had accepted that offer at this time. (I should have gotten it in writing!!!)
During my last paid treatment, once again I voiced how I don't think the treatments had been working the whole time. She once again said she would file an unsatisfactory report for me and get me extra treatments till the problem was fixed. She schedules me for my next appointment and I come back as scheduled. This time however, I am asked for like $150 before they will treat me. When I inquire about this charge, I find out no one had ever filed anything about free treatments.
At this point when I point out how I am not happy with this product and was promised it would be taken care of, they pull me in back and look at my arms and are like “oh yea, it appears you still have a lot of hair. Let me take some pictures and file an unsatisfactory report which will take two weeks. And we will call you back then and if that doesn't work we can talk about getting your money back.”
It has been over a month and I have heard nothing back from them. My hair on my arms is WAY worse off now than it ever was before I started. They had charged me almost $5,000 for this service. I feel like this place is a scam and they will continue to tell you whatever you want to hear until they have taken all your money. This place is successful because of misrepresentation. They will promise you things the whole entire time but will not act on any of it. If they ever end up making the situation right, I will take down this review but in the meantime, look out for this place. IT IS A SCAM!!!
WEST JORDAN, UTAH -- I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF Marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the company's HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room. The company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode.
I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques. This left me feeling even more frustrated because she (the medical preceptor for multiple states) injected the wrong product into a paying guest's lips... She didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed".
When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious. The company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth. Yes you heard right. You might come out with more hair than when you started!!!
Their wonderful lifetime treatments doesn't mean a lifetime with free treatments... You pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses. After doing these treatments for almost three years I can tell you that it doesn't make that big of a difference.
My sister works at a dermatology office. She's not a nurse. They use the same laser. They charge one tenth of the price and it works every bit as good. Go somewhere else. Don't trust that "Yes it may cost $7,000 or more for your legs but it's worth it and the financing is awesome." This is not a company that I would ever consider using. All they care about is building a bigger company and how many millions of dollars they can bring in a year.
ALBUQUERQUE, NEW MEXICO -- I have been going to Ideal Image for almost 10 years. I have had many parts of my body treated. After about 4 years I noticed hair coming back so I started getting touch ups again. There has been a complete change from the way Ideal Image used to be ran to the way it is ran now. The inconsistency of service is terrible.
The first four years I went for treatments they always made me feel like they understood my embarrassment and they genuinely wanted to make sure when I was paying $1700.00 for an area that it was treated correctly and the hair was gone even if it took additional treatments they did it right. Now it's managed very differently where every pulse is charged after 40 and it costs $50.00 per touch up for 40 pulses.
I had the front part of my neck treated because of PCOS and hirsutism and the first four years they treated all the way to my ears covering the whole under part of my neck. They shaved all of it every treatment and then treated it. When I returned for the touch up they said the part of my neck they always treated before was not covered and I could pay to have that done. It's ridiculous.
I do appreciate the people and know they are just doing what they are trained to do but I have spent massive amounts of money at Ideal Image to have no hair on certain parts of my body and the way every pulse is charged now is crazy. When I get a touch up on a part of my body I have paid for the entire part of the body should be treated again. Not just 40 spots. I should get a thorough treatment on the whole area if it's needed. I have spoken to the manager about getting other areas done but have chosen to not work with Ideal Image in the future because of this.