BOCA RATON, FLORIDA -- I originally chose Ideal Image over the million other laser hair removal centers because they state to have a 'Lifetime Guarantee.' So, you could only imagine my shock when after spending $3,000 for laser hair "removal" of just my bikini area, to find out that after the 5 sessions, I still had hair and that I was expected to pay MORE money each session thereafter in order to 'Maybe' have it work this time!?! Caution: READ THE FINE PRINT OF THE SUPPOSED 'LIFETIME GUARANTEE!'.
They totally make it sound different than what is in actuality. I found this procedure to be a complete rip-off of a lot of money for something that did not even work. I do not recommend this totally over-priced laser center! I suggest to shop around and find a laser center that speaks the truth and doesn't over charge like Ideal Image.
SAVANNAH, GEORGIA -- There is a high pressure sales pitch that is 100% Bull, but at the time I was so hopeful that this laser treatment would work and signed up for 3 treatment areas. I followed the rules perfectly, no sun for 2 yrs was torture. At one appointment I felt INTENSE pain and had severe discoloration of my skin, it honestly felt as though my legs were being held in a fire for days afterward, I took pictures and contacted the center IMMEDIATELY!
It turns out my legs had been burned; no one apologized, or offered any sort of compensation, and I was spoken to as if it was somehow my fault. I requested to never have the same tech/ RN perform my treatments and the burns never occurred again. Thousands of dollars, hundreds of hours, and 2 years later I still have to shave all 3 of my treatment areas.
18 months ago I had several friends begin laser hair removal at Ideal Image. Recently I decided I wanted to join them. Ideal Image doesn't post any prices, so I asked my friends how much they had paid for their services. For underarms and bikini, one paid $1800. For underarms, bikini, and full legs, another paid $3000.
I waited until Ideal Image was running a 50% off special before scheduling my consultation. I went into my consultation expecting and willing to pay between $2000-$2500 for lower legs and bikini. I was quoted at $6526.80 for these two services. This is including a 60% discount (50% for the special and 10% for a friend referral). For lower legs alone, I was quoted at $3625.20 - more than what my friend paid for full legs, bikini, and underarms two years ago.
The location at which I received my consultation boasted an amazing safety record, used only Nurse Practitioners and Physician Assistants to perform the laser hair removal, and offered a lifetime guarantee after completing 9 treatments. They also informed me that they had switched over to "corporate pricing" in the last two years, and that was why their prices had more than doubled. I recommend avoiding Ideal Image until they return to their former, more reasonable prices.
REFUND PROCESS: If you purchased with CareCredit or MedChoice or your Credit Card.... since this is a service and requires a number of treatments, you can receive a REFUND by contacting the finance company and let them know how many treatments you have had and they will refund your money.... Ideal Image will get a chargeback from the leasing company and will forced to pay back your money. Your refund will come from the finance company crediting your account balance.
Credit card company, call and argue the charge and state that you did not receive the service, that will stop your payments. IF YOU NEVER HAD TREATMENTS, THE FINANCE COMPANY WILL REFUND YOU, CREDIT YOUR ACCOUNT IN FULL AND IDEAL IMAGE WILL GET A CHARGEBACK TO THEM FROM THE FINANCE COMPANY. Again, because this is a service and it completed in a series of treatments, IT IS CANCELLABLE based on the number of treatments received. If you are still not satisfied, contact your State Attorney General or your State Radiation Regulatory Agency... Read fast as Ideal Image will have this deleted!
BOCA RATON, FLORIDA -- I did not authorize Ideal Image to charge my Care Credit account $6,500.00. I have not received any services of any kind, nor have I scheduled any appointments for treatments. I did not sign a contract binding me to no refunds, nor was I told or shown any policy stating that I could not receive a refund. I was misled by Ideal Image. I was led to believe that signing a sales draft for Care Credit was acknowledging the credit approval with Care Credit of $6,500.
On 6/08/07 I verbally agreed running my credit to see if I would be approved with care credit for $6,500 (the amount of what it would cost to have the laser removal). I was approved for $6,500. ** sent me a fax (4 pages including the cover page) pertaining to the areas chosen for the laser removal, along with a sales draft of a $6,500.00 line of credit that had been approved for my procedure and a pre and post treatment instructions.
I was misled into believing that the sales draft required a signature to confirm my line of credit with Care Credit. I was not made aware that Ideal Image would run any charge on my care credit account, let alone the full amount of $6,500.00 before any appointments or treatments had been made.
Due to unforeseen circumstances over the weekend, I decided I did not want any treatments to be done. I called Ideal Image and spoke to ** about my situation and asked that the line of credit be cancelled as I was no longer interested in having any procedures done at this time, and if she would please make sure this did not affect my credit (referencing the three credit bureaus.)
Ideal Image had denied a full refund. Their only option was to give me a full refund and transfer the $6,500 to my husband's credit, which would leave me with no refund at all. This was not an option for me. ** implied that there was a contract involved which I was legally bound to. I explained to ** that I have not signed any contract, and I should be entitled to a full refund. ** told me that everything I signed (The above 4 pages) had a no refund policy. This was a false statement; there was no paperwork that I signed that stated anything about a no refund policy or any agreement between myself and Ideal Image.
A colleague of mine called Ideal Image as a potential client. She spoke with **. She asked ** about Ideal Image's refund policy and asked if every client has to sign a contract, ** told her that every client has to sign a contract. If this is the case then where is my signed contract? I requested a hardcopy to be faxed to me immediately as I did not authorize my signature on any legal documentation binding me without a refund being possible.
The alleged binding "contract" was not shown to me before this dispute arose and my signature is not on this document. I reviewed this document and was immediately aware that Ideal Image drew up their own contract adding my name within, binding me to their company and denying me of a full refund.
WEST JORDAN, UTAH -- I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the companies HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room, the company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode. I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques, this left me feeling even more frustrated because she (the medical preceptor for multiple states) injected the wrong product into a paying guests lips...she didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed". When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious, the company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth...yes you heard right you might come out with more hair than when you started!!! Their wonderful lifetime treatments doesn't mean a lifetime with free treatments...you pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses, after doing these treatments for almost three years I can tell you that it doesn't make that big of a difference. My sister works at a dermatology office she's not a nurse they use the same laser, they charge one tenth of the price and it works every bit as good. Go somewhere else don't trust that "yes it may cost $7,000 or more for your legs but its worth it and the financing is awesome." This is not a company that I would ever consider using all they care about is building a bigger company and how many millions of dollars they can bring in a year.
WEST JORDAN, UTAH -- Do not go here! It is so overly priced, for the same laser down the street you will save hundreds and even thousands. They say their laser is better than competitors its not. Its the same laser as many other offices, and I don't think it makes that big of a difference if a nurse or someone trained in aesthetics does the procedure. They sell you even if the your hair isn't the right color and won't give your money back because you signed a contract! Go somewhere else!!! You will be glad you did, and so will your wallet.
TAMPA, FLORIDA -- Yes, it's a nice, private, clean, nice staff, yada-yada...but that doesn't take away from the fact that it's a scheme, a scam! I paid around $5,000 for 5 areas. It was considered 5 areas just to keep adding thousands but in essence I only had a few coarse hairs here and there on my face, neck, & chest area that I was tired of plucking and didn't want to shave. I was told in the consult that I would get free touch ups for life. So, I thought, smooth skin and no blemishes from plucking? I will take it!! Once I came back to sign contract, I was told touch ups would be a small copay.
Almost 3 years later: the hairs aren't as coarse, but they STILL grow and now WAY MORE! I went from having 2 or 3 hairs on my jawline, to a full 12 o'clock shadow, peach fuzz so I feel like I HAVE to go get the expensive touch-ups or shave. It's so much hair now that shaving will make my face look like my hubby's. I can't even afford to get touch-ups in all my original areas, for I would be paying hundreds per visit. Keep your money & do a pay as you go deal with another company. They will tell you, "maybe you have a hormonal imbalance", but don't fall for it. It initially seems awesome with having to shave less, but years later I am absolutely ashamed of the way I was handled with Ideal Image.I can't even get into the bumps and scarring from the laser.
BROOKFIE, WISCONSIN -- I spent $4000 to get my lower legs done. Their ads that say you can throw out your shaver are a lie. After several treatments, I still have some leg hair that has to be shaved. Also, you can't get tan at all during the treatment period or they won't do them. The whole process takes 1-2years. They don't mention this when you sign up. Who is going to stay out of the sun for a year? I feel like for $4000 I should have no hair. Would not get this done again. Everyone there was nice and professional. Only plus.
OCALA, FLORIDA -- I am a male and did my whole face and my whole hair outline all around (tape). I did all 8 treatments that I paid for which was around $2,000. After still having hair, they gave me 4 treatments for free and today I look worse than ever. I should have stayed shaving, it's not worth it. Now, I look terrible with hair patches on my face and still shaving. When I went back after the last treatment, they said I had to start a new contract and pay way more money $$$$$ . I really hope this business goes down the drain. Don't waste your time and money trust me!