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Service
Posted by on
BRANSON, MISSOURI -- I recently vacationed in Branson Mo. with my daughter and four grandchildren ranging in age from 11 to 21. After enjoying the day at Silver Dollar City and then a show at one of the theaters we decided to have a late meal at one of our favorite restaurants, IHOP. What followed has to take the record for the worst service and plain didn't give a dam attitude from a restaurant manager and staff that I have ever experienced.

The restaurant was busy but not crowded. There were six of us so naturally it took a few minutes to be seated but once seated our problems began. Our waiter was obviously very inexperienced and nervous. We were patient with him as it took him several minutes and several corrections to take our drink order. While we waited for our drinks to arrive I mentioned to my daughter that perhaps we should go somewhere else because this waiter didn't appear to know what he was doing but the grand kids wanted IHOP so we stayed.

Finally our drinks arrived and the waiter took our order but it was quite an ordeal. He erased, scribbled out and re-wrote each order several times and repeated what we'd ordered several times before he got it right and left to enter our order. About fifteen minutes later our waiter returned and said he needed to check our order with us again which he did. This time when he left my daughter and I watched him as he went to the computer order entry unit. After watching our waiter attempt and fail to enter our order for another fifteen minutes and watching people who had come in after us receive their meals, eat and leave, my daughter got up and asked another waitress if there wasn't anyone who could help our waiter get our order placed. She was told abruptly she'd have to talk to the manager, which she did.

The manager ho hummed and said he would help get our order placed. Once our order was placed, guess what.. half of the orders were wrong. My daughter complained again to the manager who did absolutely nothing. Finally the waiter said he would correct our bill for the items we ordered but did not receive. Nice of him since apparently until then he expected us to pay for items we did not get. However when I reviewed the "corrected" bill it was still wrong and was changing us for three items we did not get and for one we never even ordered but our waiter insisted he had corrected the bill. I took the bill to the cash register and told the girl there the bill was wrong. She looked at it and said I'd have to talk to the manager. Been there did that twice already. I gave up and paid the bill including the $7 and change for items we did not order or get and we left. It simply wasn't worth arguing with a manager who obviously had no idea what he was doing and who couldn't care less about his customers.

It's a shame one IHOP is allowed to be as bad as this one was. It ruined our evening and our opinion of IHOP which until then was very high. It will be a very long time before I take my family to an IHOP again.
     
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heaven17 on 07/24/2008:
Why would a single isolated incident at one of your 'favorite' restaurants make you write off the entire chain? You've obviously been satisfied until now and no restaurant is perfect. You're bound to have a bad experience now and again.
Doesn't make any sense to have such a one-strike-and-you're-out attitude.
cherpep on 07/24/2008:
heaven - I completely agree. The problem here is obviously the manager. The waiter was very new and, I would guess, received very little training from the manager. In any case, the manager was made aware of the situation and did very little to rectify it - he is the person at fault here, not the entire chain.
Anonymous on 07/24/2008:
I-HATE IHOP. It's overpriced and low quality. Also, let us not forget that the 'I' in IHOP stands for international. Why couldn't they be AHOP (America House of Pancakes) -- to me that's a warning flag when a company chooses the rest of the world over America. Final nail in the coffin -- IHOP bought Applebees. This speaks volumes as to IHOP's contempt for food.

WayneW you're doing the right thing putting IHOP on your do not eat list.
Ponie on 07/24/2008:
I guess Wayne never was a newbie at a job. I agree the manager could have been more sympathetic even though he helped place the order. We're hearing only one side of the story. They enjoyed the day, yet he states: 'It ruined our evening and our opinion of IHOP which until then was very high.' Writing off the whole chain would be comparable to my visiting my local Wendy's for lunch today (whose service and food I like), getting a piece of wilted lettuce on my Jr. Bacon Cheeseburger, which I remove anyway, and then writing up a complaint about Wendy's as a whole. I don't think it makes much sense.
bargod on 07/24/2008:
More sense than paying for items you never got? Favourite place or not I'm pretty sure I would not return to a place that made me pay for items I did not receive. You did the right thing by voting with your feet and not returning.
Anonymous on 07/24/2008:
I think that waiter served our food at Denny's a couple of weeks ago!
Anonymous on 07/24/2008:
Its amazing that some people would let this minor issue "ruin their evening".very sad indeed.

Hello its an IHOP,not the Four Seasons
Principissa on 07/24/2008:
Why would you pay for something you didn't order or receive? I realize the manager was a jerk, but still, you shouldn't have paid for something that you didn't get. If the manager and cashier were unwilling to fix the bill correctly you should have done it yourself by paying for the items you received and nothing more. Another thing I don't understand is why you would write off an entire restaurant chain because of one bad experience. Just because one particular location is terrible, does not mean they all are.
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Terrible Employer
Posted by on
WARNER ROBINS, GEORGIA -- Let me begin by saying that I am for the most part an enjoyable human being. I am young, but I have had a lot of experience in the food industry. I became the Assistant Manager of a restaurant chain at the age of 21 and I have continued to be in management since. I had recently moved to a new area and was looking for employment. I was eating at IHOP one evening with my friends and the evening manager approached me and asked if I would interested in being employed on her shift. I said sure since I was without employment at the current time. I filled out the application and she saw that I had management experience and said there was a position for a two night a week manager would I be interested? I said of course. She told me she would talk to the owner and see what we could come up with. After this I was told I was to be trained on everything because I would placed into management as soon I was prepared. I was excited and worked my butt of serving. I became one of the best servers she had. Time passed and nothing was mentioned about the management position but I did not say anything because I figured I was having to prove myself.

Well I worked even harder. I begin to notice things weren't quite right at the store. I noticed how much management lacked to work as a team. I realized how big of a jerk our owner was when he stated in front of the entire waiting staff that he would not compensate us if he we brought home less than minimum wage. He would actually fire us because obviously we didn't know what we were doing. I also began to notice that time was coming off my checks and then someone told me that he takes thirty minutes from us for a break that we never get. On top of all that night shift makes no money because the manager on duty at night has absolutely no idea how to manage a restaurant.

All in all it has been a terrible experience. I have never been ashamed of where I have worked but this is one place I am ashamed of. So, if you are ever in Warner Robins, GA...look up IHOP and take a look for yourself.
     
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ejack053824 on 02/25/2008:
Sorry to hear about your experience with the one legged restaurant. I would contact the Dept. of Labor regarding them shorting your hours for breaks you never took.
ejack053824 on 02/25/2008:
It isn't? Really...why not?
yoke on 02/27/2008:
I agree ejack, where should this post be?
maryann1804 on 04/24/2008:
I totally agree with this review. I worked for the IHOP that just opened in Camillus, NY. The manager named Matt treats his employees like garbage. When he would get mad and things were not running smoothly, he would curse at some of the girls. The corporate manager Steve that would come in once a week would call the servers idiots. Both him and Matt would have some of the girls in tears. I left to avoid all that. You never got breaks or lunches as well. Management generally in any of these places suck. In fact, I will be calling the corporate office to put a complaint in. So not only is IHOP a bad place to eat, its a BAD place to work for.
Lucky_finds on 11/03/2008:
I too work for IHOP and was told no breaks are required and none will be gives if we ask. We work 6- 10 hour shifts and get no breaks. IHOP franchises don't care about their employees just proffits. we are charges $3.50 a day for meals we don't get to eat because we don't get a break. Remember this when you eat at IHOP. I am looking for work else where.
Anonymous on 03/30/2010:
Actually, I agree that this is not the place for this complaint. The Wage and Labor Board are. Being charged for food you don't get to eat, breaks you are refused...I would be filing a complaint.
miguel on 01/21/2013:
I work at IHOP shatto and 6 st the owners daughter (the manager is really bad t us everybody is afraid of her for almost all employees are afraid of her she tells all servers she will fired them if they talk bad to the cooks the cooks are bad to us they call us nicknames and even talked about sex but she never believes when u tell her its a nightmare woorking there almost all family members woorked there the owner sister works there and sometimes takes like an hour break or more and we cannot say anything about it these too many things going on against human rights in that restaurant but everybody its afraid t talk t anybody can u snd us to the right personto talk to we cannot even used the microowave to warm our food we cannot used it some servers almost got fired for giving the cooks some water to drink can anybody hear us and send somebody to investigate 1000 thanks
sandayle118 on 04/12/2013:
I have been eating at IHOP about 4-5 days a week for the last year and I have noticed waiters wrapping silverware and filling salt and pepper shakers at the end of their shifts. What I didn't realize is they are expected to do this after they are no longer getting paid. The management of IHOP is now cutting all employees to 28 hours a week so IHOP does not have to give healthcare benefits. I like my servers and the food, but I will not eat there again until the company takes care of their employees the way they should. IHOP is proving they only care about their own greed and they will not get any of my money or anybody that will listen to me and join the boycott against IHOP. Companies like IHOP are the reason our nation is collapsing into a third world country. Every employer should take care of their employees first and rebuild a strong America.
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Harassing Management
Posted by on
VININGS, GEORGIA -- I have worked for IHOP for nine years. Today I was fired.

I was set up from day one. My life has never been perfect. It's far from that. However, I have always been a faithful employee. I loved my job and still do. All I wanted was to succeed.

But others made sure that it did not happen.

I was rehired because of the promise I showed for the company. I took a two year break before that so I could look at other aspects of the Hospitality Industry. I came back to IHOP because of my love and experience for the company.

I was sent to a store that needed to be helped because of all the problems they had with staffing or at least that was my impression.
I went in there with high hopes that I would be finally trained for a management position. Hopefully a GM slot would open when I finished.

However when I arrived I was put into a server's position. Which was fine I knew I had to prove myself. I gave every inch that I could spare to them. They did not care for my input or opinions and I was put on the back burner.
My past was still an issue with the current General Manager. He classified me as a drama queen with too many issues.

The past is the past and I was just trying to move on with my life and finally have something I could be proud of.

The servers at that location ran the store and all the manager did was look back at them and watch. He cursed at us. He belittled us every chance he got. When I asked he for help with my recertification he refused and brushed me aside.
The servers cursed back at him and he still to this moment in time won't do anything about it.

This angered me and I said something about it. He said to wait after the new year and he would take action then.

The new year and he still has done nothing.

An unfortunate thing happened with me and a customer right at the beginning of the year.

A lady came in and tried to sit in a closed station. I went up to her and asked if she would like to sit in another station because there was no server and she said she wanted to stay there. I said okay and turned and saw another server bringing her menus. I figured she was going to wait on them.

This server and I did not get along because this person had a very negative attitude. Did not care about her job and talked to everyone with disrespect. She got talking to the lady and the next thing I knew that lady was calling me a Racist. She called over the MOD and then started calling her a dirty, greasy white lady.

To make this long story short I was considered by my manager and this lady to be a racist. Never in my life or career have I been called that. I got along with everyone at some degree.

Anyway I was fired on the next complaint that this manager received over eggs. I went to the back because one of my coworkers was wanting to quit. The General Manager told me to get the hell out of his kitchen and I gave him a look and started to walk out. He then followed me and told me to run my checkout papers.

He had no right to talk to me or anyone that way. But that was the deck I was dealt.

My main reason of this complaint is simply because I was set up for failure. I was yelled at and cursed at since the first time my first day. They be held responsible for his actions.

But he won't because he never is. I was told to call and talk to whoever I wanted because it would do no good. Just because your a manager that does not give you the right to be unprofessional and unethical. Something should be done about this reoccurring problem.
     
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Anonymous on 01/19/2008:
I hate when people use the race card to get what they want if what your saying is true that lady is just ignorant hope things work out.
DebtorBasher on 01/19/2008:
There's a lot missing here...you mention your "past" being an issue with them. This is a big part of the compliant, yet you do not reveal any information about your past. That is your right, you don't have to...but if you're not going to explain, we can't really give much advice. Whatever happened in your past, you seem to have put it behind you and moving forward, and good for you to be able to do that. But, if you're moving forward, you can not keep using that to fall back on whenever something goes wrong. If you do, it will never really be behind you.
Nohandle on 01/19/2008:
You stated you were rehired after a two year break, so I gather you quit the first time. What exactly was your "past" that was an issue with the GM as DB earlier asked? Where is the racial problem here? Fill us in on some details. Was this a classic example of a GM being told you were to work in his location, like it or not, and he decided he didn't like it?
Ponie on 01/19/2008:
'...General Manager...classified me as a drama queen...' Reading this 'informative,' which has nothing to do with a consumer review, I kind of think he's right. It's always someone else's fault, right?
Anonymous on 01/19/2008:
I have to agree with DB, there is too much missing from your post to provide helpful advice here and b/c you left out so many details it does appear that you don't take any accountability. If you really feel you were unfairly fired, you should look into your state's employment laws and seek advice on how you might be able to appeal it.
HKong on 01/20/2008:
You said they did not care for your input and opinions. You were a server and not in a position to be giving input and opinions.
CrazyRedHead on 01/20/2008:
I used to work IHOP and Ryan's and I loved it when someone called me racist. I would pull out a pic of my hubby (who is black) and all 5 of my kids and ask them to repeat. My manager and everyone else who worked there knew me, my kids and husband and knew better. But yeah, I really hate when someone pulls a race card when they hear what they don't want to hear.
Chinadoll on 01/21/2008:
I do appreciate everyone's opinion. To answer your questions I always took full resposibility for any of my actions and don't have to explain anything about my past. My boss had no right to hold anything over my head. I have never left any job without a notice and I have never been fired before.
To Hkong: I was told by my District Manager to give and state my opinions b/c I was a former manager for him. However I learned he was not getting those opinions by the MOD. I am sorry I was not clear however I was a server and FOH Trainer it was my job to give opinons on employee hires and anything going wrong with the store.

If you have anymore comments please let me know b/c I find them incredibly useful. Thank you.
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Food: Cause of severe illness.
Posted by on
PLANT CITY, FLORIDA -- I'm writing this review because I've simply had enough -- And suffered enough from this restaurant to simply let it go unknown.

On December 20th, 2007 I went to an IHOP restaurant here in Plant City, Florida which had become one of me and my mom's favorite places to stop by for breakfast or to slip in for a quick dinner when we weren't feeling up to McDonalds (although I have to say eating McD's greasy food would have been 100x better than IHOP's).

But anyway. My severe illness began about 3 weeks ago when I ate breakfast at IHOP. All I ordered was the 'Big Steak Omelet', with regular white toast and ate some of it but saved the rest for later. The employees and the service was fine, we NEVER have service issues out of that IHOP but I realized that later on in the day my stomach wasn't feeling too good, in fact, I was becoming really tired and wanted to go home.

So after finishing a day of shopping with my mom we went home and that very evening I became so ill that I was unable to attend school the next day. I was sick to my stomach, but the worse part came the next night when I suddenly awoke around 2:00 A.M. and began to vomit up IHOP (I could tell it was IHOP because this food hadn't even digested) and anything else I might have consumed that day.

It's been 3 or 4 weeks now, and I've regrettably eaten at the IHOP again in hopes that it was just me that day but now I know that it's IHOP's food. It's either too greasy or there's something seriously wrong with the food because I've never, EVER had the same stomach virus for going on 4 weeks. This has caused me to not eat for a week straight at one time and I've only allowed myself to drink fluids, keeping in bed other than to go to the restroom.

My advice to anybody who might be thinking of going to IHOP: Don't do it. It's made me severely ill, and I'm still suffering from the food sickness. What's more is that my oldest brother is now sick from eating at IHOP as well, and has told us that the burger he ate there feels as if it's not even digested in his stomach yet! If you think you've got what I have then here are some symptoms:

- Nausea
- Vomiting (frequently or every now and then)
- Diarrhea (you will know you're sick because your stool will be 100% liquid or will be almost 100% liquified)
- Loss of sleep (due to stomach being upset)

And, I know this will sound weird but your stomach will most likely be so upset you can hear it "growl", as if you were hungry for food but it's not. Burping/Belching is also a symptom I've come to encounter which is followed by a slight 'gaseous' feeling/taste in my mouth afterwards.

I've tried Tums, Rolaids, and even Alka Seltzer but none of these products have been able to relieve my symptoms or stop my discomfort/PAIN. I'm considering going to see a doctor but due to financial issues, I may not even be able to do that.. I'm considering going to the IHOP restaurant and speaking with them about it.

That's all.
     
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Principissa on 12/22/2007:
This sounds more like an stomach virus. With any kind of food poisoning your food will digest because the bacteria lives in your intestines, not your stomach. I would certainly follow up with your doctor, especially if you have been ill for longer than a week.
jenjenn on 12/22/2007:
This doesn't sound like food poisoning. Perhaps you had a touch of the flu?
autumn35802 on 12/22/2007:
I've had food poisoning several times and every time it didn't take hours for me to get sick. It was within a short period of time. I've also been ill with a virus that lasted for several weeks. What was the health rating of the IHOP?
Starlord on 12/22/2007:
I am afraid I have to agree with Princip and jenjenn. Sorry, Autumn, but normally with food poisoning, you do not get ill immediately after eating. Food poisoning has an incubation period where the toxins grow to a strength that can affect you. If it was going to make you sick immediately, you would not be able to eat it, because the odor of rotten food would stop you. The doctor I have discussed this with told me that if you suspect food poisoning, think back to what you ate 24 to 36 hours earlier, not an hour or two before you fell ill. I would get to a doctor, regardless of your financial situation, you can make payments, but you can do nothing and your finances won't mean a darn thing if you die of the flu or poisoning. And I would think flu, not poisoning. If you took some of the food home and froze it, take it to your local health departement for testing.
LeeSee on 12/22/2007:
Have them check out your Gallbladder as well:
* Stools light or chalky colored
* Indigestion after eating, especially fatty or greasy foods
* Nausea
* Dizziness
* Bloating
* Gas
* Burping or belching
* Feeling of fullness or food not digesting
* Diarrhea (or alternating from soft to watery)
* Constipation
* Headache over eyes, especially right
* Bitter fluid comes up after eating
* Frequent use of laxatives
Principissa on 12/22/2007:
If you have been ill with a virus that explains your vomiting and stomach upset. You were sick already. If you don't get better I strongly suggest you see a doctor. It can take up to 3 weeks to get over a virus, but if it was food poisoning it would be gone within 3-7 days, and you would still be vomiting and having stomach issues now.

CrazyRedHead on 12/22/2007:
Sounds like the stomach virus and the food was just coincidence. You most likely started the stomach virus and the food just irritated your stomach. Also, when you went back to IHOP the food just irritated it and caused you to feel bad longer. When you have a stomach virus you should eat very light foods or clear liquids, anything heavier (like IHOP's greasy food) will cause a relapse, and extend your upset stomach.

Also the suggestion to check your gallbladder is a good one. When I ended up in emergency surgery, I had pain and pressure under my lower rib cage. Also I had poots that smelled like death and a gurgly belly.

With food poisoning, once you vomit all of the offending food out of your stomach, your symptoms should start going away. With no food left in your stomach you would feel better.
calamity on 12/22/2007:
You should also get checked for Giardia. Sorry to be a bit graphic here, but if your stool is watery and floats, you have sulphur burps and gas, and you ache and feel like you cannot keep anything down, you should get checked. I had 11 people from my family get it from drinking water from the tap here at my home. Talk about a ruined holiday! Only thing that will cure it is a round of antibiotics. You really should see a doctor or if you keep getting weaker, go to the emergency room.
heaven17 on 12/23/2007:
You should never accuse a restaurant of giving you food poisoning unless you have the medical evidence to back it up.
As others have pointed out, it could be any number of things. I have a friend who was visiting relatives and she ate at a popular barbeque restaurant while there. Soon after the meal, she started feeling ill, she couldn't keep anything down, etc. She was really hurting.
Food poisoning?
No, a severe stomach flu. Had nothing to do with anything she'd eaten.
So unless you have a proof from a doctor, save the possible slander.

Hope you feel better.
beanbagbritches on 12/23/2007:
Also, stop eating at McDonalds & I-HOP so much. There's nothing wrong with cooking things you buy at your local Fresh Market. This should improve your digestion.
axeman12 on 12/24/2007:
I will pass you the toilet paper
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# 3144 @ 5985 University Pkwy in Winston-Salem,NC
Posted by on
WINSTON SALEM, NORTH CAROLINA -- My husband and I, along with our 18 month old daughter, went into the IHOP #3144 on University Pkway in Winston Salem, NC on Monday Nov. 5, 2007 to eat lunch. We were seated by the host, who was about the only decent person working there. After a few minutes our waitress finally came over to take our order. I tried to ask her about what kind of veggies they had(that our daughter could eat) and see just looked at me with a confused look on her face. I had to explain my question three times before she finally got it. She took our order and went away. A few minutes later she came back with our drinks. A few minutes after that with our appetizers that didn't have the sauces it was supposed to have. So, we asked her if we could get the sauces...she said, "sure. I'll get them for you." Yet another few minutes ticked by and still no sauces. But the waitress made her way over to the table next to ours and took their orders. I had to go get the sauces myself from another waiter.

While we waited for our food the people who came in and ordered after us got their food and was about half way done eating when we finally got ours. The waitress brought out a couple of plates and said she'd be right back with the rest. I got my steak order before the salad( she brought that out to me about 10 minutes after my actual meal) and she didn't bring the popcorn shrimp that was supposed to be with my order. She had the nerve to sound surprised when I mentioned the shrimp to her and asked me if I still wanted it. Well, Duh. I wouldn't have ordered it if I hadn't have wanted it.

My husband asked a nearby waitress if she would send the Manager over and she wanted to know why(I didn't think it was any of her business but I didn't say so). My husband told her that we had a complaint about our waitress. A few minutes later the so called "Manager" came over to our table. We explained to him how poor our service had been (even the people next to us chimed in and told him how bad of service we had gotten) and all he did was offer to take the appetizer off of our bill. I didn't like it but didn't argue. Then he said that he would get the shrimp I had ordered. By the time he got back to the table my husband and I had both lost our appetites with more than half our food still on our plates. We waited about ten more minutes to see if someone would bring us our check. No one showed up. Our waitress wouldn't even look in our direction so we could ask her for it.

We saw the "Manager person" again and asked him for the check. When he brought it over he was trying to explain where he had taken off the appetizer when I said I didn't understand why we should have to pay for a meal that wasn't great by any means and where the customer service was horrible. He crumpled up our bill and said he would take care of it. No problem. When we were leaving he walked us to the door and told us to have a good day. I said thanks and was ready to go. When we got to our car another customer came up to us and told us that as soon as the Manager walked back in the door he wrote our tag # down off of our car. My husband went back in to ask him if and why he had done that. The manager told my husband that he had written our tag # down "for the safety of our customers".

What??? My husband asked him what kind of since does that make??? He said we were the ones who had bad food, bad service and horrible customer service and we never raised our voice even once (Lord knows I wanted to)? But, they needed our tag # for the safety of their customers. Riiiight. When we asked for the # for the home office we were told that it was a independently owned so there was on one else we could talk to about our service. If anyone out there knows how we would go about contacted the owner of IHOP store # 3144 Inc. at 5985 University Pkwy in Winston Salem,NC 27105 PLEASE write us back.


Needless to say, we will not be going back.
     
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Skye on 11/05/2007:
Did you and hubby cause some type of ruckus??? I would like to hear their side of the story. They apparently felt some kind of threat or retaliation could happen, and wanted your license plate number. Crazy stuff.

Anonymous on 11/05/2007:
While you should expect competent, quality service, I think that you and hubby wanted 5-star service from a "pancake house".
"What kind of 'veggies'?" Try READING the MENU.
JMHO
Hugh_Jorgen on 11/05/2007:
I imagine the manager just wanted your tag number so he has a record of who he gave a free meal to. So if you come back in a week and try the same thing they will know you are repeaters. No real reflection on you, just that there are people out there that make a habit out of getting free meals out of restaurants.
Skye on 11/05/2007:
Did they have highchairs??
jktshff1 on 11/05/2007:
HJ, good point
Anonymous on 11/05/2007:
You got your meal for free(as much as you ate), what else did you want? Perhaps the manager's first born!
Anonymous on 11/05/2007:
Skye, I am glad that you asked that. How could I forget?
Anonymous on 11/05/2007:
Who goes to IHOP for steak and shrimp?
trumania on 11/05/2007:
Wow, you had some terrible service. I've only had to suffer the same fate at dine in restaurants one or two times. It's funny too how they seem to get pissed off when you point out the bad service. *shrugs*.

I go agree with Hugh_Jorgen though, it's likely they jotted down the license plate for record in case you tried it again....unless he wrote it down to file a police report to say you ate and ran. *shurgs*.

Even though IHOP is a franchise, each individual store MUST still abide by Corporate polices. This is why they can't create their own food items, it's not approved by corporate. They may try to say they don't answer to anyone but the individual owner, but that is absolutely not true!

IHOP has a huge interest in how customers feel about their experience at any IHOP restaurant because if you think it's bad at one place you're likely to think the same of another location, which leads to no profit for the store owner, and no profit to the company.

If you're really upset about the situation I would strongly encourage you to write about your experience at the IHOP Contact Form here: http://www.ihop.com/index.php?option=com_wrapper&Itemid=62

and, I would also lodge a complaint with the Better Business Bureau against that specific location and... if you noticed anything that was not up to code on the health side, give your local health department a call, let them know what you saw and ask them to perform a surprise health inspection (which they almost always do when someone calls to complain).

Good Luck!
CrystalSword on 11/05/2007:
My husband and I won't go to the local IHOP either, the service is awful, if the waitress doesn't like your looks, you don't get waited on. We've eaten at other IHOPs where the service and food were great, if they were closer, we'd go back. The local store is a waste of time and money!
Nohandle on 11/05/2007:
Interesting you brought that up Hugh. A little over a year ago there were a rash of complaints on M3C from some members who seemed, in my opinion, to expect a compensated meal not only for themselves but every member of their party for anything that went wrong. Most times I felt they were looking for something to complain about. I really thought restaurants had stopped that entirely. I suppose it's still going on.

Summer, you and Michael had a bad experience one thing after another. You didn't have to pay for your meal which is the only plus I read into this. If you generally enjoy IHop, do as Crystal suggests, go to a location where the food and service is good.
Paks on 11/05/2007:
Go here and make a complaint to Ihop corp.

http://www.ihop.com/index.php?option=com_wrapper&Itemid=62

Reichan1979 on 11/23/2007:
I am quite familiar with the IHOP in question (I live in Winston too!), and I have also had service problems, but I want to address the License # issue on its own.

This particular IHOP is in a "rough" (after dark at least) area. In my experiences with their late night crowd(the Coliseum and Ziggy's Nightclub are in walking distance), they often have a cop posted at the door for security.

2 years ago, a young woman was shot in the parking lot across from that IHOP as well.

I am in no way suggesting that the OP is someone who would have done anything bad, but it could very well be that the policy for this particular location is to do this, just in case of any trouble, as trouble always seemed to find this one, at least in the past.

I would suggest visiting another location, if you like IHOP. The one on the corner of Peter's Creek and Silas Creek isn't all that bad.
beanbagbritches on 11/25/2007:
I too agree that the IHOP you visited is in a tough area. (I have been there many times) That may be why the manager took down your tag #.
PryorsSkii on 01/09/2008:
I completely understand how you feel, I had a bad experience in Bowie, MD. I call this numeber 818 637 3131 and they did an investigation and a few people were fired. I hope that helps in your case
jane25 on 06/26/2008:
you can contact IHOP corporate at either 800-241-IHOP. or 866-241-IHOP. I'm not sure which one. lmk if it helps
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StarEmpty StarEmpty StarEmpty StarEmpty Star
My Sunday Morning Waitress Was a Stripper.
Posted by on
Rating: 1/51
NORMAN, OKLAHOMA -- I was at Ihop Sunday morning with my family and we were given a table in the corner. My daughter and wife ordered and I was still looking and the waitress said she would come back, and did not for several minutes. Finally we received coffee but only enough for two cups, so again I waited several minutes till I could get her attention for more coffee. (no cream no water)The food came out in parts, eggs but no toast. Sandwich and no fries. We were talking about the food missing and not tasting right and the waitress changed the subject telling my daughter she liked her dress. She said " I used to have a dress like that but shorter, I was a STRIPPER though and I must say its hard to get used to this waitress money." My daughter is 14. I was very unhappy and asked for a manager and did not get one for several minutes so we left and will never return. I wanted a nice breakfast with my family. I thought IHOP was a family restaurant, I didn't want to hear about hooker clothes and receive half of a cold order. My family and I will never go back.
     
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andbran on 02/12/2014:
just because your daughter had a dress that looked liked the waitress does not mean the waitress is or was a hooker. in fact what the waitress does on her time is her business. as for the food you do have a valid complaint. the idea is to bring out the whole order while it is hot. you should call their corporate office and complain about that.
Cwazychicken on 02/13/2014:
the waitress admitted to being a stripper to the family. Which is pretty tacky for someone to do. You are there to work, not talk about your past jobs.
Cwazychicken on 02/13/2014:
oops yea hooker and stripper are completely different but still, I don't think that kind of topic is what a father wants to hear about with his daughter around.
FoDaddy19 on 02/13/2014:
Wow, that must have been pretty uncomfortable. Perhaps the waitress didn't realize that not everybody is interested in her past. Bad service and an awkward conversation, I think a manager should be informed of both.
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Bad Experience At IHOP
Posted by on
Rating: 1/51
SCOTTSDALE, ARIZONA -- I ate lunch with friends At IHOP @ 14826 N Pima Rd, Scottsdale AZ 85260 about 1PM. Sunday December 1st, 2013. It took a long time to get served, 30 to 45 minuets, and the restaurant was not busy. There was also food on many table that hadn't been cleaned up. It was nasty.

I ordered 2 eggs & hash browns for $ 5.99 + tax & a separate check. The waitress had trouble reading her own writing and came back a second time to verify what I had ordered.

When I got to the cashiers desk by the front door, I stated my total was $ 5.99 + Tax. The manager was a loud women, and said there was nothing on the menu for $ 5.99. I got the menu & pointed out to the manager what I had ordered.

Then the manager accused me of insulting her. I didn't no what to do? All I did was state the facts of the meal. This was a horrible experience. It is not the first bad experience @ this location. You had a man that ran this location and he was outstanding and his service was outstanding. The women or manager was horrible. I live nearby, and will never ever enter this location again.

Susan
     
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Poor Service, Mean Manager
Posted by on
Rating: 1/51
SUPERIOR, COLORADO -- My wife and I were excited to go out to breakfast, however, we encountered the worst waitress and a manager who neglected to understand our situation., Our waitress continuously ignored us and never provided additional services apart from carelessly dropping down the food we ordered. No refills of water, freezing cold syrup for the pancakes (so called international house of pancakes), and a poor attitude throughout our stay. This waitress, however, was extremely delicate and generous to the white men sitting not two booths away. So I guess it's because both my wife and I are of Asian descent? We later confronted the manager about this problem, but she immediately defended the waitress and claimed that such an event was an impossibility. She did not even want to spend her any minute to find out the truth, she gave us a very mean look and walked out. I had no idea that such a nice town housed such racist and unworthy people. If you are a person of justice and enjoy proper treatment regardless of your race then DO NOT go to this restaurant. The manager's supposed to solve the problem, but this crazy manager did not do her job well and even encouraged her waitress to be mean to customer like us.
     
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Online Menu Does Not Match In-Store Menu
Posted by on
MODESTO, CALIFORNIA -- So I have a half hour for lunch. I decided to travel a distance to the IHOP in Modesto as I have had good food and service in the past. I googled the menu before I left. Looking forward to the potato soup and sandwich combo as advertised. When I got there I asked the waitress for the soup sand combo and she looked at me as if I was speaking a different language??

I had to show her on the menu where it was located.... So as I'm ordering my potato soup, she interrupts me and to say she didn't think they had that?? She goes to the back to ask and when returns says they only have broccoli cheddar soup... So OK I'm already there and don't have much time left, so I go with the broccoli soup and half sand... It's amazing...smh... They put the soup in a cup with a lid and it's not even full.... A frigging half cup of soup... I won't go back and very disappointed!! I could have gone to a restaurant closer for less money.

Please recheck your menu items... If you advertise it, maybe you should have it in stock.
     
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Paul on 10/25/2013:
A lot of places that serve soup seem to not always have all varieties available. The staff should be aware that they have a certain menu item such as soup and sandwich. I found iHop's service and quality to be far too uneven, and gave up going there years ago. I had some really good experiences, and some really bad ones. I have further found that when I have tried returning to a place such as this to see if they improved, almost invariably I have a bad experience and say to myself I should have known better. Good luck.
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Seating Problem
Posted by on
Rating: 1/51
JACKSONVILLE, NORTH CAROLINA -- I went to your IHOP located on yopp rd, put my name on the list, and got called, Deserrie called us up and I told her I could not sit in the middle as
I am handicapped, asked to sit in booth, two were open at the time, she informed me that they were reserved, so my husband and I left. We have
this problem with this Hostess every time we go there, she is always very
rude to us like she is doing us a favor as a person that has a handicap
I resent this Hostess for drawing attention to us . This has happened a total of 4 times. We were not the only ones that left that Sunday. The people that were waiting behind us also left.
     
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BigAl on 09/30/2013:
It is necessary to tell them you are handicapped when you put your name on the list. It does little good to tell them after you are called.
Soaring Consumer on 10/01/2013:
An ADA complaint might be in order.
clutzycook on 10/01/2013:
Yes. When you put your name on the list, you need to mention that you have a seating preference. If you explain that it's because of your handicap, they may be a little more accommodating.
Nohandle on 10/01/2013:
A couple of questions here. Did you ever call in advance of your arrival and request a booth due to your handicap? Do you expect preferrential treatment immediately any place you go due to a handicap? No offense intended but it doesn't work that way for anyone to my knowledge. We all wait in line, handicapped or not.
Bee on 10/03/2013:
Handicap does not automatically mean "seat at a booth" In fact, my father and I are both disabled and we both find it much easier to manoeuvre into seats at a table rather than a booth.

You need to let the Hostess know at the time you arrive that you would prefer to be seated in a booth. They aren't psychic and as I said, not everyone who has a disability wants a booth.
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