SCOTTSDALE, ARIZONA -- I ate lunch with friends At IHOP @ 14826 N Pima Rd, Scottsdale AZ 85260 about 1PM. Sunday December 1st, 2013. It took a long time to get served, 30 to 45 minuets, and the restaurant was not busy. There was also food on many table that hadn't been cleaned up. It was nasty.
I ordered 2 eggs & hash browns for $ 5.99 + tax & a separate check. The waitress had trouble reading her own writing and came back a second time to verify what I had ordered.
When I got to the cashiers desk by the front door, I stated my total was $ 5.99 + Tax. The manager was a loud women, and said there was nothing on the menu for $ 5.99. I got the menu & pointed out to the manager what I had ordered.
Then the manager accused me of insulting her. I didn't no what to do? All I did was state the facts of the meal. This was a horrible experience. It is not the first bad experience @ this location. You had a man that ran this location and he was outstanding and his service was outstanding. The women or manager was horrible. I live nearby, and will never ever enter this location again.
SUPERIOR, COLORADO -- My wife and I were excited to go out to breakfast, however, we encountered the worst waitress and a manager who neglected to understand our situation., Our waitress continuously ignored us and never provided additional services apart from carelessly dropping down the food we ordered. No refills of water, freezing cold syrup for the pancakes (so called international house of pancakes), and a poor attitude throughout our stay. This waitress, however, was extremely delicate and generous to the white men sitting not two booths away. So I guess it's because both my wife and I are of Asian descent? We later confronted the manager about this problem, but she immediately defended the waitress and claimed that such an event was an impossibility. She did not even want to spend her any minute to find out the truth, she gave us a very mean look and walked out. I had no idea that such a nice town housed such racist and unworthy people. If you are a person of justice and enjoy proper treatment regardless of your race then DO NOT go to this restaurant. The manager's supposed to solve the problem, but this crazy manager did not do her job well and even encouraged her waitress to be mean to customer like us.
MODESTO, CALIFORNIA -- So I have a half hour for lunch. I decided to travel a distance to the IHOP in Modesto as I have had good food and service in the past. I googled the menu before I left. Looking forward to the potato soup and sandwich combo as advertised. When I got there I asked the waitress for the soup sand combo and she looked at me as if I was speaking a different language??
I had to show her on the menu where it was located.... So as I'm ordering my potato soup, she interrupts me and to say she didn't think they had that?? She goes to the back to ask and when returns says they only have broccoli cheddar soup... So OK I'm already there and don't have much time left, so I go with the broccoli soup and half sand... It's amazing...smh... They put the soup in a cup with a lid and it's not even full.... A frigging half cup of soup... I won't go back and very disappointed!! I could have gone to a restaurant closer for less money.
Please recheck your menu items... If you advertise it, maybe you should have it in stock.
JACKSONVILLE, NORTH CAROLINA -- I went to your IHOP located on yopp rd, put my name on the list, and got called, Deserrie called us up and I told her I could not sit in the middle as
I am handicapped, asked to sit in booth, two were open at the time, she informed me that they were reserved, so my husband and I left. We have
this problem with this Hostess every time we go there, she is always very
rude to us like she is doing us a favor as a person that has a handicap
I resent this Hostess for drawing attention to us . This has happened a total of 4 times. We were not the only ones that left that Sunday. The people that were waiting behind us also left.
TURLOCK, CALIFORNIA -- My daughter and I went to the local IHOP on Countryside Dr in Turlock, CA this morning for breakfast. I had purchased a "Savearound" value book where scores of vendors in the Stanislaus County community join the discount offer and thereby get promotional advertising to offer coupon discounts, such as your coupon that says, "Enjoy a free entrÃ©e of your choice with the purchase of an entrÃ©e of equal or greater value and Two beverages; up to a $7.00 value." The $7.00 value does not cover the cost of any of the entrees to get a "free" entrÃ©e, but my complaint is that the coupon stated in very small print that I did not see that it is "Valid all day Mon-Fri, Sat-Sun after 4:00 p. m." With the purchase of two coffees, two small OJ's and two low calorie breakfasts, both the spinach and mushroom omelet with a side of three pancakes each, the waitress brought the bill that exceeded $30. I presented my coupon and was informed of that small print, making the coupon useless. In addition, the coffee was horrible, and they set the plastic coffee carafe on the table, leaving us to self-serve. How many people eat breakfast after 4:00??? They did not appear apologetic in the slightest at the seemingly misleading advertising --and the only print that was tiny was the "after 4:00 coupon use."
What do people with your coupons get, the leftovers? We will never go to your IHOP restaurant again. It is misleading and appears to be using that coupon book to further there business in a greedy and ungracious way.
BIRMINGHAM, ALABAMA -- When my family got inside, Rachel sat us down in the corner and told us that she would be our server and asked if she could start us off with a drink. We placed our drink order and Rachel brought those out to us very quickly but did not give us straws or offer any either. She asked if we were ready to order but my son-in-law and I were not ready so Rachel said that she would be back in a minute. Rachel never came back to our table to take our order. We waited for about 15 minutes to have our order taken before leaving. Rachel told the other waitress that she had forgotten about us but I knew that was a lie because two booths down there was a family of a different race and she made sure to wait on them and plus while she was standing by the hand sanitizer she looked right in my face. I watched Rachel take their drink order and bring them their drinks and then come back and take their food order in less than 5 minutes. The manager was told by the other waitress about what was going on but the manager never came out to apologize about what was going on.
We left and I ended up spending the same amount if money that I would have spent there especially since my daughter is pregnant, I spent that $70.00 somewhere else. I received excellent customer service elsewhere. Just because we are not of he same race did not mean that we did not deserve excellent customer service.
CLARKSVILLE, TENNESSEE -- I had the worst experience at this restaurant, where there was a couple sitting behind me with a child about 10 yrs old. He was spitting on me and I asked that he stop. This turned into an argument.
The manager came over and basically scolded me, she said are you sure its not the ac vent? I knew it wasn't because I was getting splashed from behind and across my arm, not straight down, however was tired of arguing.
She told me to move, no one even helped me. I was juggling food, drink, keys, wallet, etc. This is a shame because I've eaten at this restaurant for years. Now I don't think I'll ever go back.
POCATELLO, IDAHO -- Howdy
Nancy and I have been married over thirty years and eat out a lot. We occasionally remember the two worst restaurant meals ever . . . a Denny's Dinner Meal and a Ruby Tuesday meal where the steak was so bad we threw it away.
Well . . . as of Thursday Evening . . . yes, Valentines Day . . . we now, unfortunately, have a third worst meal ever to remember! Yuck!
1- The chicken pieces were dark . . .dark brown crusty . . . near burned.
2- The instant potatoes had nothing on them.
3- The split bisquit was seared on one side . . . near burned . . . and dry. . . dry . . . dry!
4- My wife's talapia had an odd texture and very little sauce with it.
5- My wife's mashed potatoes were served actually cold . . . with nothing on them, of course.
1- The canned corn.
2- Getting out of there.
3- Stopping for a soda to get the bad taste out of my mouth!
I'm not a complainer and I will eat almost anything . . . but that meal was truly awful and brings a bad taste to my mouth thinking about it!
OLATHE, KANSAS -- Upon arrival at Ihop I was ignored for over five minutes by the waitress standing at a service register ten feet from me. I finally said "Could I go ahead and get seated now". I was probably the tenth customer in this restaurant if I exaggerate. The waitress seated me at the first booth she came to and then walked away. The manager noticed me about fifteen minutes later and told the waitress to take my order. The food came quickly and the waitress never came back. Another waitress got my box and I had to go to the front register and have my waitress brought out to pay my bill. I left a quarter tip and informed the second waitress that the first waitress, who had already left before I could sign the receipt, that the service had been deplorable.
LAUREL, MARYLAND -- February 28, 2012 at approximately 8am I waited almost twenty minutes for someone to appear and ask if I was ordering out or sitting in to eat. Before the gentleman finally appeared, the young lady that was in front of me left and I had to ask another employee if someone could provide service. Once the employee appeared he said, "May I help you?" to a group of people that clearly came in after me and seated them.
I quickly told him I was here before that group. He replied by saying, "Are you ordering out?" I told him yes. The gentleman proceeded to take my order. The employee then quickly gave the cook my order with an attitude. Employees should be available to provide service soon as you enter any restaurant. Whether a customer is sitting in to eat or ordering carry-out, respectable service should be universal.