LAUREL, MARYLAND -- February 28, 2012 at approximately 8 am I waited almost twenty minutes for someone to appear and ask if I was ordering out or sitting in to eat. Before the gentleman finally appeared, the young lady that was in front of me left and I had to ask another employee if someone could provide service. Once the employee appeared he said, "May I help you?" to a group of people that clearly came in after me and seated them.
I quickly told him I was here before that group. He replied by saying, "Are you ordering out?" I told him yes. The gentleman proceeded to take my order. The employee then quickly gave the cook my order with an attitude. Employees should be available to provide service soon as you enter any restaurant. Whether a customer is sitting in to eat or ordering carry-out, respectable service should be universal.
MIAMI, FLORIDA -- So I was at IHOP this morning and I asked one of the waiters if it was possible to take to-go the short stack of pancakes they were giving out free. He told me he was going to go find out with the manager. He never came back, but instead went to serve some other people. Then, I asked the same question to two other waitresses only to get the same response.
Finally, the manager showed up asking me if I had ordered already. I explained that I had been waiting for 20 minutes and just wanted to know if I could take the order to go. He then explained the donation to the Children's Miracle Network (Which I knew about already) and then ignored the order too. He later explained that he thought I had order already and proceeded to have a discussion with a waitress about the to-go situation in my face and the waitress didn't even move to get my order. Overall, really bad service. I was really happy that they were doing something nice for charity, but it turned out to be a really bad experience.
ATLANTA, GEORGIA -- First of all don't ever go to the Ihop on Flatshoals Rd. on Old National, Atlanta Ga. Service was crappy. My waitress didn't come by often enough to check on me, and after I finished my meal I decided I wanted to order a waffle, her manager put the order in, told the waitress to charge me 5.99 for one waffle. How pricey is that. Who pays almost 6.00 for one waffle. I was so mad, that the waitress didn't tell me that it was going to cost me that much. Why did her boss tell me that is their policy not to discuss price, cause they don't like to offend the customer, in case I say "Are you saying I can't afford it?" Needless to say she didn't adjust my bill.
HESPERIA, CALIFORNIA -- I went with my family last night. They discriminated against us -- We're Mexican. We waited for 3 out of 5 of our drinks for at least half an hour before realizing that the WHITE people who came in 10 minutes AFTER us, were already eating their food. I told my Mom, "Let's just go." She went to pay for her coffee & they said she didn't have to. GEE, thanks :) They didn't even give us a waiter, they sent us a Mexican bar back to serve us our drinks. He said he was sorry about the mix up, but he was just told to deliver us those drinks.
RONKONKAMA, NEW YORK -- I had found out that by doing those surveys on your receipt from IHOP you are actually helping the waiters and waitresses get into trouble. They are scored by your reviews. I can understand if the surveys actually all dealt with the service of your server, but many of the questions have to do with the kitchen staff. Example, "What is the quality of the food and how fast is the service? What does the servers have to do with the quality of the food or how can they help it if the kitchen staff is slow in getting your food cooked?" I was told by a few servers how if their score is low they can be fired. I think this stinks. I will never take another survey of IHOP. I will never be the cause of someone losing their job.
SOMERSET,, NEW JERSEY -- ON Sunday 2/13/11 after church, I went to the Ihop restaurant on Easton ave. in Somerset, NJ. for omelet meal. My two girls ordered from the children's menu. The server took my order as follow: omelet w/egg white, mushrooms, spinach, no cheese, add grilled chicken and a mocha raspberry decaf. I first recv'd the mocha without choc. chips (as shown in the many rest. advertisements) and it tasted nothing like raspberry. No big deal, so I just reordered a hot choc. instead.
My children recv'd their order in a timely fashion, but my omelet order took time and arrived with cheese on it. Unfortunately, the order had to be sent back to the kitchen to be corrected since I am on a low choles. diet. By the time I recv'd the corrected omelet order, I was sitting there close to two hours and my daughters completed their meals. I then asked the Mgr., "is the omelet free because of the terrible inconvenience?" He responded with "no". Shortly after, I decided to just leave without eating the omelet.
At the register I spoke to the Mgr. again and he shocked me by saying "you were just here on Monday 2/7 and pulled this same stunt. So, please do not return to this restaurant again." I can't explain in words how embarrassing his accusations were to my girls and myself. (In a proper manor I expressed my displeasure about this horrible experiences). My first thought was that this Mgr. can't be talking to me. The second thought was that he was maybe racist or just crazy, since I was never in this rest. a week ago. None the less, his public accusation doesn't change the fact that, my order was completed wrong.
He insulted me publicly like I had a criminal history of ripping off their rest. Finally, at the end of this crazy experience, I paid the $19.00 bill with a hundred dollar note and he held the money up in the air to check if it was authentic, then shoved the change in my hands. All of this was done in front of my children and other patrons.
On Tuesday 2/15, I spoke to the owner who said the Mgr. told him all about what happened. He said, "I was told that you used profanity towards my Mgr. and other employees heard you". My response was, "did you talk to the other employees?" He said "no". I responded, "so you believe your Mgr. without any type of investigation? What is he, your cousin?" Since this owner seems to stand behind his Mgr., then he will be legally responsible if I take this matter to court.
When I first went into the website, I was shock to find out how many complaints Ihop has across the country. The question is, does Ihop CEO Julie Stewart ever read these complaints? WELL, I HOPE HER STOCK HOLDERS DO.
SAN CLEMENTE, CALIFORNIA -- My family wanted to eat a late brunch at IHOP one last time before we moved. This location was always questionable however we still went hoping it might be better the next time. We decided to eat outside as we often do and chose a table in the corner for our baby to be out of the way of other customers. We noticed Spiderwebs all over the chairs which were connecting to each other, no sign of being cleaned in weeks as well as playing musical chairs finding ones without spiderwebs. Our table had nothing on it as far as condiments utensils goes which the waitress finally came out to greet us and complete our table setting while complaining that she was going out of her way in doing so still forgetting sugar for coffee, while also complaining she had to roll utensils because they were out. After she took our order because there was not time to get our drinks earlier, she quickly brought us our beverages in the glasses which were covered on the bottom in a jelly substance which quickly spread over parts of the table and didn't even offer or try to clean it up. The waitress brought us our food. My husbands meal was great he said however, the omelet I ordered was supposed to be turkey bacon but they let out the Turkey. I wanted to send it back but the waitress never came to check on us again(this has happened a couple times before). As we noticed her coming back our way we were preparing to let her know about my meal as well as order a dessert when she came up to us with our check and never once asking how we were or if we needed anything else. Nope just, "I have your check ready and thank you for coming in" This was the last time our family will return to this location unless the service has changed dramatically..We did let the manager know of our experience this time and previous and they did credit us my meal. We are not confrontational people and like to observe change before we review. I hope the waitresses will be better prepared in customer service. The better the service the better the tip.
GAITHERSBURG, MARYLAND -- June 5th, 2010 10:34PM
I go to a IHOP once every week in Rockville, MD. Today, along with my friend, we went to another IHOP located in Gaithersburg, MD.
When we paid our food bill, we paid with a $25 gift card we had, along with a $5 coupon. Then we told Sylvester (person at the cashier) that we decided to add more money to earn another $5 IHOP coupon. We asked him how much money was left on the card and he told us there was $4.99. Then we told him to add $25 dollars to it. However he only added $20.01 onto it to make the gift card have $25 even. When he gave our gift card back, he told us that we are not illegible to earn a $5 coupon. Even though we asked him to add more onto it, he told us "Too late. If you want to earn a $5 coupon, you need to speed another $25. Not this time".
My friend and I could not communicate with him so we asked for the manager. Sylvester said, "Manager is not here". From my experiences, I know that when a restaurant opens until closing time, the manager has to be present. I clearly explained this to him and then later he told me, "Who said no manager? I am the manager here!"
I asked for him the name and phone number of another manager, with a higher position, to handle the problem. He wrote on a small piece of paper, the name "WIll" along with a phone number that made out to be "301-840-570(", slapped the paper onto the table, told me, "I am very busy. Good night." My friend and I had no choice but to leave. When we angrily got into our car, I looked onto the paper and noticed that the last number in the phone number was simply "(". I got out of the car and had to go back in to look for him. He asked me what I was looking for. I asked him what the last number was and changed it to a "4". I didn't believe him and when I returned to the car, I used my cell to call the number "301-840-5704" and got a fax machine. I became even more furious!
I really wish for IHOP to apologize to me for Mr. Slyvester's/manager's horrible behavior and do something about the inconvenience I went through tonight.
FAYETTEVILLE, NORTH CAROLINA -- On April 12, 2010 I was on my way from work. It was late in the evening and I still had to pick up the kids from daycare, find something to eat for dinner and get them in bed on time for school the following morning. As I was driving I was also searching my mind for a restaurant to get a quick bite to eat to eat when the commercial came across the radio that stated "during the month of April kids eat free at IHOP". I thought, wow, that sounds great, so I grabbed the kids and headed for IHOP. I pulled in at 1935 Skibo Road in Fayetteville, North Carolina and was courteously greeted at the door and offered a nice table. Soon the host came over to take our drink orders and while she was there I also gave her our food order as well. I asked her a few questions about the "kids eat free" offer and she assured me that their drinks were included in that offer. Approximately 20-minutes later she returned with our meals and as she placed my meal before me I asked "what is this"? That's the advertiser you ordered she replied. I said, I didn't order an advertiser, I ordered the sampler. She apologized, but did not motion to correct the mistake instead she looked at me puzzled. After a few seconds of quiet I said, look, I ordered the sampler because I wanted the pancakes, but I'll tell you what, just bring me a take-out container and I'll just take this with me. I ordered the pancakes and waited as the kids finished their meals. When she returned with the pancakes she began rattling on something about the bill. Now I'm puzzled. I loo9ked at her and asked, "what are you talking about"? Well, she continued, the register would not delete the kid's meals from your bill. She then walked away and returned with the bill. I was totally surprised to turn over that piece of paper and read $30.77. This not only included the advertiser, but both kid's meals, three drinks and an order of pancakes. I then pointed to the sign that read "During the month of April kids eat free from 4PM to 10PM. I then requested to see the manager. The manager explained to me that the free meals don't come with the advertiser. Well, I replied, that's not what the sign reads and as a matter of fact, the sign does not specify any meals attached with the offer. There's nothing I could do she replied, the register wouldn't delete the kid's meals from your ticket. Although I paid my bill, I left IHOP very upset. I felt as if that was false advertisement, the service was terrible and the manager was very unprofessional.
MAYS LANDING, NEW JERSEY -- ON EASTER SUNDAY I DECIDED THAT I WOULD HAVE BREAKFAST WITH MY CHILDREN AND GRANDCHILDREN WE AGREED TO MEET AT IHOPON THE BLACKHORSE PIKE IN NJ NEAR THE WALMART WELL WHEN WE GOT THERE THERE WAS A WAIT WHICH I EXPECTED BEING THAT IT WAS EASTER SUNDAY WELL THERE WAS 14 PEOPLE IN MY PARTY AND ONLY HALF HAD ARRIVED WHEN THEY CALLED MY PARTY AS WE MADE OUR WAY TO THE TABLES THE HOST TELL ONE OF THE YOUNG LADIES THAT WERE STANDING BY THE TABLE THAT IF EVERYBODY WAS NOT THERE WE WOULD HAVE TO LEAVE AND WAIT TILL EVERYBODY GOT THERE WELLI WAS ON THE PHONE WITH MY OLDER DAUGHTER AND I TOLD HER THEY WERE ON THEIR WAY BUT IT WOULD TAKE ABOUT 15MINUTES BEFORE THEY WOULD ARRIVE SHE TOLD ME SHE COULD NOT HOLD THE TABLES AND TO LET THEM KNOW WHEN EVERYBODY WAS THERE, WELL WHEN MY DAUGHTER ARRIVED I INFORMED THE HOST THAT EVERYBODY WAS THERE THE HOST REPLIED THAT IT WOULD TAKE ABOUT 10TO15 MINUTES BEFORE THEY COULD SET UP THE TABLES FOR US AGAIN. SO I TOLD MY FAMILY THAT WE WOULD HAVE TO WAIT AFTER ABOUT 30MINUTES WE WERE UPSET AND ASKED HOW MUCH LONGER WOULD WE HAVE TO WAIT ONLY TO BE TOLD THAT THEY CANNOT FORCE THE PEOPLE OUT AND THEY COULD NOT HOLD A TABLE FOR US EITHER A WHOLE SECTION WOULD HAVE TO CLEAR OUT OR WE WOULD HAVE TO EAT IN SEPARATE TABLE NOT EVEN CLOSE TO EACH OTHER AGAIN I ASKED HOW LONG AND THE HOST REPLIED"IF U CAN'T WAIT THEN LEAVE"SOIASKED TO SPEAK TO A MANEGER ONLY TO BE TOLD THAT THEY WERE BUSY AND THAT "PEOPLE WITH SMALLER PARTIES WOULD GET THE TABLES FIRST AND IF IT TOOK 3HOURS THEN THAT'S WHAT IT WAS" I WAS UPSET AND TOLD THEM TO CANCEL MY PARTIES RESERVATION AND LEFT JUST TO LET PEOPLE KNOW WE ENDED UP AT DENNYS AND HAD A GREAT TIME