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108 reviews & complaints.

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Dissatisfied With Prices and Not Honoring Coupon
Posted by on
Rating: 1/51
TURLOCK, CALIFORNIA -- My daughter and I went to the local IHOP on Countryside Dr in Turlock, CA this morning for breakfast. I had purchased a "Savearound" value book where scores of vendors in the Stanislaus County community join the discount offer and thereby get promotional advertising to offer coupon discounts, such as your coupon that says, "Enjoy a free entrée of your choice with the purchase of an entrée of equal or greater value and Two beverages; up to a $7.00 value." The $7.00 value does not cover the cost of any of the entrees to get a "free" entrée, but my complaint is that the coupon stated in very small print that I did not see that it is "Valid all day Mon-Fri, Sat-Sun after 4:00 p. m." With the purchase of two coffees, two small OJ's and two low calorie breakfasts, both the spinach and mushroom omelet with a side of three pancakes each, the waitress brought the bill that exceeded $30. I presented my coupon and was informed of that small print, making the coupon useless. In addition, the coffee was horrible, and they set the plastic coffee carafe on the table, leaving us to self-serve. How many people eat breakfast after 4:00??? They did not appear apologetic in the slightest at the seemingly misleading advertising --and the only print that was tiny was the "after 4:00 coupon use."

What do people with your coupons get, the leftovers? We will never go to your IHOP restaurant again. It is misleading and appears to be using that coupon book to further there business in a greedy and ungracious way.
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Weedwhacked on 09/01/2013:
If its printed on the coupon how is it misleading?
andbran on 09/01/2013:
it is always a good idea these days to fully read coupons. IHOP was not in the wrong because it was stated what hours they take them. I am probably one of the few that can eat breakfast items any time of the day
CU on 09/01/2013:
I think it is pretty common practice to present the coupon BEFORE you order, not after. You could have avoided this.
MamaCat on 09/01/2013:
It's your job as a consumer to read the coupon and understand any exceptions or limitations. You didn't say that the coupon was for a breakfast entree, just any entree. If you want to use it for breakfast, go during the week, otherwise, it's valid for dinner. Regardless, I know a lot of people who will eat breakfast foods at non-traditional breakfast times and I believe IHOP serves breakfast 24/7.
Dennis on 09/02/2013:
We avoid IHOP due to the very high prices.

olie on 09/02/2013:
1. I'm pretty sure that the coupon booklet tells you to
present the coupon WHEN ORDERING. Then,
at least, your server can point out any "fine print"
before you make the decision to stay.
2. Many restaurants at the IHOP level of price/service
leave carafes of coffee on the tables, so that customers
can serve themselves.
3. The last time we ate at IHOP, less than a year ago and
not by my choice, I ordered "breakfast" at 8 p.m. I'm
eating at a place that specializes in "breakfast". I'm
not going to chance it by ordering a burger or steak.
BigAl on 09/02/2013:
Your complaint should be with the company or enterprise that sold you the coupon book.They were very aware of any limitations placed upon the coupon and agreed to those terms.
Chaparrita on 09/02/2013:
I love that IHOP leaves the coffee carafe on the table. That way I don't have to flag down someone for more coffee. Their coffee cups are so small so I have to drink like 5 cups of coffee. Personally, I love breakfast at anytime of the day. And some of their waffles and pancakes come with sweet toppings and its almost like a dessert.
kim g. on 04/12/2014:
1. When I worked at IHOP, I hated seeing a customer with a coupon at the end of their meal because more often than not, they hadn't read the entire coupon. Nevertheless, I would do what I could to find a way for the store to honor the coupon.
2. Most IHOPS leave the coffee carafe on the table because IHOP is the home of the bottomless cup of coffee.
3. Many people enjoy having breakfast for dinner. About half of my customers meals were breakfast regardless of the time of day.
4. I do agree that IHOP's prices are on the high side for it to be a family-type restaurant. And our store's military discount policy sucked - there was only one day a year when the discount was valid, and even then, the discount wasn't that much and only applied to the servicemember's meal. Fortunately if someone requested the discount on a different day, the manager usually went ahead and gave the discount - to me, it seemed so tacky to NOT give a servicemember/veteran some discount at all times for their service to this country.
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Worst Customer Service Ever!!!
Posted by on
Rating: 1/51
BIRMINGHAM, ALABAMA -- When my family got inside, Rachel sat us down in the corner and told us that she would be our server and asked if she could start us off with a drink. We placed our drink order and Rachel brought those out to us very quickly but did not give us straws or offer any either. She asked if we were ready to order but my son-in-law and I were not ready so Rachel said that she would be back in a minute. Rachel never came back to our table to take our order. We waited for about 15 minutes to have our order taken before leaving. Rachel told the other waitress that she had forgotten about us but I knew that was a lie because two booths down there was a family of a different race and she made sure to wait on them and plus while she was standing by the hand sanitizer she looked right in my face. I watched Rachel take their drink order and bring them their drinks and then come back and take their food order in less than 5 minutes. The manager was told by the other waitress about what was going on but the manager never came out to apologize about what was going on.

We left and I ended up spending the same amount if money that I would have spent there especially since my daughter is pregnant, I spent that $70.00 somewhere else. I received excellent customer service elsewhere. Just because we are not of he same race did not mean that we did not deserve excellent customer service.
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Made to Move and Wasn't My Fault
Posted by on
Rating: 1/51
CLARKSVILLE, TENNESSEE -- I had the worst experience at this restaurant, where there was a couple sitting behind me with a child about 10 yrs old. He was spitting on me and I asked that he stop. This turned into an argument.

The manager came over and basically scolded me, she said are you sure its not the ac vent? I knew it wasn't because I was getting splashed from behind and across my arm, not straight down, however was tired of arguing.

She told me to move, no one even helped me. I was juggling food, drink, keys, wallet, etc. This is a shame because I've eaten at this restaurant for years. Now I don't think I'll ever go back.
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John Nicholson on 07/17/2013:
What you should have done was to just get up and leave. By the way, where were the parents of this kid?
madconsumer on 07/17/2013:
with the extremely high humidity in Tennessee, it could have been the HVAC vents. a drip of water when hitting a solid surface will spray in all directions.
trmn8r on 07/17/2013:
The thing to do was get a manager involved first. Getting into an argument with another guest isn't something that will be well received.

That said, my mother an I had a not dissimilar experience in an iHop once. A couple of women with an unruly child were next to us. My mom turned around after having her booth kicked 5 times and said "can't you do something about your child?" to which one of the women reacted sarcastically. Then I got involved. We were not asked to leave or move, but the kid didn't bother us again.
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Cold Instant Potatoes & Burned Chicken
Posted by on
Rating: 1/51
Nancy and I have been married over thirty years and eat out a lot. We occasionally remember the two worst restaurant meals ever . . . a Denny's Dinner Meal and a Ruby Tuesday meal where the steak was so bad we threw it away.

Well . . . as of Thursday Evening . . . yes, Valentines Day . . . we now, unfortunately, have a third worst meal ever to remember! Yuck!

1- The chicken pieces were dark . . .dark brown crusty . . . near burned.
2- The instant potatoes had nothing on them.
3- The split bisquit was seared on one side . . . near burned . . . and dry. . . dry . . . dry!
4- My wife's talapia had an odd texture and very little sauce with it.
5- My wife's mashed potatoes were served actually cold . . . with nothing on them, of course.

1- The canned corn.
2- Getting out of there.
3- Stopping for a soda to get the bad taste out of my mouth!

I'm not a complainer and I will eat almost anything . . . but that meal was truly awful and brings a bad taste to my mouth thinking about it!

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Churro on 02/15/2013:
The last time I went to iHop I ordered grits. When our food came out I mentioned to the waitress that she forgot my grits. I watched her go back to the staging area where she proceed to empty the contents of an individual packet of instant grits into a bowl and then dispensed hot water on them. I thought you got to be freaking kidding me.. No self-respecting man, woman or child would ever in good conscience eat much less serve freaking instant grits. I knew right then iHop was not to be trusted and I have not been back since.

iHate iHop and you should too.
clutzycook on 02/15/2013:
Did you bring your bad meal to the attention of management?
Alain on 02/15/2013:
Instant potatoes in Idaho? That (along with everything else you mentioned) is just NOT right. Clutzy has a good suggestion. If you haven't told them yet, give them a call, Greg397, or go to their website and let them know this franchise location let you down. Instant grits sounds nasty, too, Churro.
Anonymous on 02/15/2013:
I love iHOP
pip on 02/15/2013:
Greg,you and Nancy deserve better. Telling management won't help. This is the norm for IHOP. As long as there are millions of sheep like Litteshort, they don't have to change.
Wally25 on 02/16/2013:
I love their breakfast sampler.
Anonymous on 02/16/2013:
It's littleshorty.
trmn8r on 02/16/2013:
Personally, I've given up on expecting a decent meal at any of the establishments that you mentioned. That doesn't mean that you should, but for me the probability of having a good meal at one of these places is under 50-70% depending on chain, which is far too low.
DebtorBasher on 02/16/2013:
littleshorty with a little 'L' and a short 'S'...but largely loved! LOL!
Layla on 06/09/2013:
Did you remember to look at the sleeves on your shirt or coat? You have to wash the jelly slobber off of em. Have never ever been to an IHOP that didn't have jelly syrup slobbered all over the tables. The food? That's yet another story. Yuck!
JoeKay on 02/20/2014:
Layla, you took the words right out of my mouth! Jelly slobbered all over the place is exactly my experience in those restaurants for years. You have to shower when you get home. The sour rotton ham they served me 15 years ago insured that I would never ever return to one of those pig stys.
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A bother to wait staff
Posted by on
Rating: 2/51
OLATHE, KANSAS -- Upon arrival at Ihop I was ignored for over five minutes by the waitress standing at a service register ten feet from me. I finally said "Could I go ahead and get seated now". I was probably the tenth customer in this restaurant if I exaggerate. The waitress seated me at the first booth she came to and then walked away. The manager noticed me about fifteen minutes later and told the waitress to take my order. The food came quickly and the waitress never came back. Another waitress got my box and I had to go to the front register and have my waitress brought out to pay my bill. I left a quarter tip and informed the second waitress that the first waitress, who had already left before I could sign the receipt, that the service had been deplorable.
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Alain on 06/07/2012:
Give IHOP guest relations a call at (866) 444-5144 and let them know you had a problem at this franchise location.
chip.freeman on 11/22/2012:
The one I was at in Chicago was dirty and had bad food.
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Customer wait time and customer service.
Posted by on
Rating: 1/51
LAUREL, MARYLAND -- February 28, 2012 at approximately 8am I waited almost twenty minutes for someone to appear and ask if I was ordering out or sitting in to eat. Before the gentleman finally appeared, the young lady that was in front of me left and I had to ask another employee if someone could provide service. Once the employee appeared he said, "May I help you?" to a group of people that clearly came in after me and seated them.

I quickly told him I was here before that group. He replied by saying, "Are you ordering out?" I told him yes. The gentleman proceeded to take my order. The employee then quickly gave the cook my order with an attitude. Employees should be available to provide service soon as you enter any restaurant. Whether a customer is sitting in to eat or ordering carry-out, respectable service should be universal.
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ticia232 on 02/28/2012:
Unfortunately for you today is "National Pancake Day" where IHOP gives out free pancakes in the hope for donations to the Children's Miracle Network. So they were probably overwhelmed, since it started at 7 and I saw a line of people waiting at my local IHOP at 6.
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Poor Customer Service
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- So I was at IHOP this morning and I asked one of the waiters if it was possible to take to-go the short stack of pancakes they were giving out free. He told me he was going to go find out with the manager. He never came back, but instead went to serve some other people. Then, I asked the same question to two other waitresses only to get the same response. Finally, the manager showed up asking me if I had ordered already. I explained that I had been waiting for 20 minutes and just wanted to know if I could take the order to go. He then explained the donation to the Children's Miracle Network (Which I knew about already) and then ignored the order too. He later explained that he thought I had order already and proceeded to have a discussion with a waitress about the to-go situation in my face and the waitress didn't even move to get my order. Overall, really bad service. I was really happy that they were doing something nice for charity, but it turned out to be a really bad experience.
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clutzycook on 02/28/2012:
Most of the time those free food events are dine-in only.
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Over Priced Waffle
Posted by on
ATLANTA, GEORGIA -- First of all don't ever go to the Ihop on Flatshoals Rd. on Old National, Atlanta Ga. Service was crappy. My waitress didn't come by often enough to check on me, and after I finished my meal I decided I wanted to order a waffle, her manager put the order in, told the waitress to charge me 5.99 for one waffle. How pricey is that. Who pays almost 6.00 for one waffle. I was so mad, that the waitress didn't tell me that it was going to cost me that much. Why did her boss tell me that is there policy not to discuss price, cause they don't like to offend the customer, in case I say "are you saying I can't afford it." Needless to say she didn't adjust my bill.
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GenuineNerd on 01/29/2012:
$6 for a waffle-that's high. You could go to Waffle House and get two of them for that price. And Waffle House's waffles are great...as well as the hashbrowns, capped, covered, and smothered (mushrooms, cheese, and onions-how I like them.) IHOP-I only go there if I have coupons, or if they have an all-you-can-eat pancakes promo going.
trmn8r on 01/29/2012:
I just recently pulled Dear Old Mom's trusty waffle maker out and started making them. I've gained 5 pounds...

$6 for a waffle is high, and I would ask if a single waffle in on the menu. If so, I assume it is marked $6.

The problem is, when you order something in a restaurant, there is no requirement for them to automatically tell you how much it costs. I got stung once in a fine dining establishment, when the special turned out to cost 2x what anything else did! It had no price next to it on the board, and I didn't ask. I always do, now (:
Weedwhacked on 01/29/2012:
Adjust your bill to what?
PepperElf on 01/30/2012:
Next time you may want to consider asking to see the menu again or asking them what it costs.

As for adjusting the bill - that's only for mistakes etc. Not liking the price after you eat the food doesn't usually qualify.
Churro on 01/30/2012:
Everything in life if negotiable especially a six dollar waffle. If it were me I'd tell the manager to discount the waffle to something reasonable like three bucks *OR* your waitress is going to eat it on the backend when it comes to the tip. The question to you Mr. Manager is who do you want to pay for the discount on this waffle, the store or the waitress? Those are your only two options.

I've often find using the tip as negotiating leverage tends to produce fairly satisfactory results with restaurant managers.

And once again, in life EVERYTHING is NEGOTIABLE.
tnchuck100 on 01/30/2012:
Excellent, Churro, excellent. That is exactly what I would have done! $6 for one waffle? Ridiculous!
Anonymous on 01/30/2012:
Is your love for me negotiable?
PepperElf on 01/30/2012:
stew - but they can also say "no"

just because someone wants to haggle does not mean they'll get what they want.

I mean sure... where I work I really don't mind if a customer gets a discount or compensation. I've rung people out with some flippin sweet discounts before because the manager said "sure" and overrode the price.

but sometimes the answer also is "no".
Inat on 01/30/2012:
no, not everything is negotiable. If you come into my restaurant to eat my food, you will pay my price.
Churro on 01/30/2012:
Eh, sorry but everything is negotiable.
PepperElf on 01/30/2012:
sure. remind me of that when I go to the store and tell them they can only charge me 25% of the price

I'll let you know how that "negotiation" goes *roll eyes*
Inat on 01/30/2012:
churro, food cost money to prepare, even more so these days so what is the point of negotiating? Do I not deserve profit? Should I reduce my income to keep you as a customer? Nah. Preserving the "value" of my food and/or product is more important in the long run then satisfying a haggler
Churro on 01/30/2012:
LOL, Sometimes I forget how truly literal folks on here can be.. *ROLLS EYES*
PepperElf on 01/30/2012:
? O_o
annonymous on 05/23/2012:
Could't wait to try the new I-Hop. Waited 45 minutes for food to arrive. Waitress very friendly. Food was terrible and portion size looked like children's. Missing cheese and other food items in meal. Charged extra for bread. A total disaster with an extremely high price ticket. Will never go back or advise anyone to do so. I-Hop shape up! Service and food preparation looked like beginner level. Your restaurant will be closed before you can get your feet off the ground. How sad that a business could present such
horrible meals.
Calli on 05/16/2013:
I am sitting at an IHOP right now. There is nothing along the lines of "make a custom waffle" on the menu. Everything is a meal of some sort. I want nothing to do with their bland hashbrowns or butter laden eggs. So looking at a menu did nothing to tell me how much it would cost, I assumed slightly less than a comparable meal. Turns out my assumption was wrong. My strawberry waffle cost 8$, a few cents more expensive than the menu "fruit waffle" option of blueberry that came with sides. I'll go to the local diner if I ever need a waffle fix again, at least that's supporting a small business.
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Posted by on
HESPERIA, CALIFORNIA -- I went with my family last night. They discriminated against us -- We're Mexican. We waited for 3 out of 5 of our drinks for at least half an hour before realizing that the WHITE people who came in 10 minutes AFTER us, were already eating their food. I told my Mom let's just go. She went to pay for her coffee & they said she didn't have to. GEE, thanks :) They didn't even give us a waiter, they sent us a Mexican bar back to serve us our drinks. He said he was sorry about the mix up, but he was just told to deliver us those drinks.
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Alain on 01/29/2012:
Discrimination is a serious charge and also a tough one to prove. The IHOP may have bad service, but not necessarily be discriminating. Regardless, you might want to contact the California consumer services agency at http://www.scsa.ca.gov (or call at [916] 653-4090. If the business has a history of this type of behaviour, they can take action. Even if it doesn't, they can keep track of complaints to see if it's becoming an ongoing problem.
madconsumer on 01/29/2012:
sure sounds like it. contact their corporate office and file a complaint.

very helpful review!
An apple a day... on 01/29/2012:
Isn't the population of that city at least half Mexican? That would be a lot of business IHOP is missing out on.
drugdoc121 on 01/29/2012:
what is a Mexican bar back?
Anonymous on 01/29/2012:
drugdoc121> Google "bar back", and then just envision that person being Mexican.
GenuineNerd on 01/29/2012:
A "bar back" is typically someone who gathers the glasses and empty beer bottles at a bar...almost like a "bus boy" at a restaurant. Some bar backs also serve the drinks, like a waiter or waitress.
drugdoc121 on 01/29/2012:
thanks GenuineNerd! I too have had them bring drinks to me. I don't normally think twice about it.
GenuineNerd on 01/29/2012:
I prefer Google myself, over Yahoo and Bing. I Googled "bar back", and posted here for the convenience of other M3C users. Google got my business that moment.
expiredangel on 01/29/2012:
Yeah, that's what I meant, bus boy.. Sorry! Maybe it wasn't discrimination, it just certainly felt that way. It was really embarrassing. & No, the population doesn't seem more Mexican populated than any other race.
Venice09 on 01/30/2012:
It sounds like it might have been a mix up, and that's why they told your mom she didn't have to pay for the coffee. Either way, it's how you feel that matters, and I'm sorry you felt it was discrimination. If this was the first time it happened, I'd give them the benefit of the doubt and one more try to get it right.
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Hair Attached To Food
Posted by on
COLUMBUS, GEORGIA -- We had a late dinner at IHOP Airport Thruway Columbus GA Saturday 12/17/11. The waitress was good but the food quality was poor. There was curly black hair attached to my bacon. When we complained the waitress just brought out more bacon. I certainly did not want any more. The bacon also was really greasy tasting and not in a good way. Are the cooks still required to wear hair nets? It makes me sick to think where the hair may have come from. I know they are required to wash their hands after using the rest room but how do you know they did?

The coffee was cold when it was brought to the table and we had to ask for it to be heated. I don't think I could ever bring myself to eat there again or refer anyone else too.

No offer of a discount was given just a light, oh I'm sorry.
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Anna Molly on 12/19/2011:
I'd expect IHOP to have greasy bacon...not the hair, though. Yuck.
Anonymous on 12/19/2011:
The occasional hair in food does happen, but I'm with you OP...I wouldn't want more bacon either. I'd expect IHOP at a minimum to comp the meal with a side of sincere apologies.
Skye on 12/19/2011:
That's awful and I'm sorry it happened to you.

IHOP should have comped the meal and as justcuz says, a nice HUGE side of sincere apologies.
Anonymous on 12/19/2011:
It's funny how the restaurants just don't realize how someone can lose their appetite from the visualization of seeing hair on the food. What do they do? They bring more of the same food! Breakfast is already ruined from that point forward. Only a comp, smile, and apology is going to fix the situation.
Anonymous on 12/19/2011:
I get grossed out if I see hair in food I cooked
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