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IHOP Consumer Reviews - Page 3

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For All You Complainers!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

COLUMBUS, OHIO -- If anyone is complaining about food from IHOP other than their breakfast, you're an idiot! It's not the international house of shrimp or the international house of milkshakes! It's the international house of freaking pancakes! The mashed potatoes are microwaved! The broccoli is microwaved! The mac and cheese is microwaved! And the freaking oat meal is made from an instant packet right before your food is taken out! Most of the people that come in there to eat expect so much!

Don't get me wrong, a customer does deserve great service. But when ya'll start whining about how your "shrimp" from the INTERNATIONAL HOUSE OF PANCAKES sucks, you need to be shown to the door and have that plate of food thrown at the back of your head! Even if the servers there do a great job, they only end up getting $2 or $3 tips on checks that usually average out to be $25! When you're busting your ** for picky ** and are still able to keep a smile on your face, $3 is NOT worth it. So do us all a favor; STAY HOME AND EAT! Ihop is not a fancy steak house. Get over it!

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Do Not Do Those Surveys Listed On Your Receipt
By -

RONKONKAMA, NEW YORK -- I had found out that by doing those surveys on your receipt from IHOP you are actually helping the waiters and waitresses get into trouble. They are scored by your reviews. I can understand if the surveys actually all dealt with the service of your server, but many of the questions have to do with the kitchen staff. Example, "What is the quality of the food and how fast is the service? What does the servers have to do with the quality of the food or how can they help it if the kitchen staff is slow in getting your food cooked?" I was told by a few servers how if their score is low they can be fired. I think this stinks. I will never take another survey of IHOP. I will never be the cause of someone losing their job.

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What a great surpise!!
By -

WARRINGTON, PENNSYLVANIA -- I have only written a few reviews in my life, but, I just had to do this! I took a friend of mine out to dinner here and the food was really good! Usually, if I go to IHOP anywhere, I eat breakfast food. But this time I tried the Maui Stir Fry on the advice of the Manager. It was very tasty. My friend had the Tilapia and she enjoyed hers too! The price was the great! Lots to eat and it was inexpensive.

The manager was a young man with lots of curly hair. Very friendly, cordial and informative. He told us all about the evening specials which is why I ordered something different. The waitress was very sweet and polite. What a nice change from some of the restaurants you go into and they act like they are doing you the favor for waiting on you.
That manager (Phil) was a delight! We will be back!

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Bad Experience At IHOP
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCOTTSDALE, ARIZONA -- I ate lunch with friends at IHOP at 14826 N Pima Rd, Scottsdale AZ 85260 about 1 PM. Sunday December 1st, 2013. It took a long time to get served, 30 to 45 minutes, and the restaurant was not busy. There was also food on many table that hadn't been cleaned up. It was nasty.

I ordered 2 eggs & hash browns for $ 5.99 + tax & a separate check. The waitress had trouble reading her own writing and came back a second time to verify what I had ordered. When I got to the cashiers desk by the front door, I stated my total was $ 5.99 + Tax. The manager was a loud women, and said there was nothing on the menu for $ 5.99. I got the menu & pointed out to the manager what I had ordered.

Then the manager accused me of insulting her. I didn't know what to do? All I did was state the facts of the meal. This was a horrible experience. It is not the first bad experience at this location. You had a man that ran this location and he was outstanding and his service was outstanding. The women or manager was horrible. I live nearby, and will never ever enter this location again.

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Poor Service, Mean Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUPERIOR, COLORADO -- My wife and I were excited to go out to breakfast, however, we encountered the worst waitress and a manager who neglected to understand our situation. Our waitress continuously ignored us and never provided additional services apart from carelessly dropping down the food we ordered. No refills of water, freezing cold syrup for the pancakes (so called international house of pancakes), and a poor attitude throughout our stay.

This waitress, however, was extremely delicate and generous to the white men sitting not two booths away. So I guess it's because both my wife and I are of Asian descent? We later confronted the manager about this problem, but she immediately defended the waitress and claimed that such an event was an impossibility. She did not even want to spend her any minute to find out the truth, she gave us a very mean look and walked out.

I had no idea that such a nice town housed such racist and unworthy people. If you are a person of justice and enjoy proper treatment regardless of your race then DO NOT go to this restaurant. The manager's supposed to solve the problem, but this crazy manager did not do her job well and even encouraged her waitress to be mean to customer like us.

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Online Menu Does Not Match In-Store Menu
By -

MODESTO, CALIFORNIA -- So I have a half hour for lunch. I decided to travel a distance to the IHOP in Modesto as I have had good food and service in the past. I googled the menu before I left. Looking forward to the potato soup and sandwich combo as advertised. When I got there I asked the waitress for the soup sand combo and she looked at me as if I was speaking a different language??

I had to show her on the menu where it was located.... So as I'm ordering my potato soup, she interrupts me and to say she didn't think they had that?? She goes to the back to ask and when returns says they only have broccoli cheddar soup... So OK I'm already there and don't have much time left, so I go with the broccoli soup and half sand... It's amazing... smh... They put the soup in a cup with a lid and it's not even full.... A frigging half cup of soup... I won't go back and very disappointed!! I could have gone to a restaurant closer for less money. Please recheck your menu items... If you advertise it, maybe you should have it in stock.

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Seating Problem
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, NORTH CAROLINA -- I went to your IHOP located on Yopp rd, put my name on the list, and got called. ** called us up and I told her I could not sit in the middle as I am handicapped, asked to sit in booth. Two were open at the time, she informed me that they were reserved, so my husband and I left. We have this problem with this Hostess every time we go there, she is always very rude to us like she is doing us a favor as a person that has a handicap. I resent this Hostess for drawing attention to us. This has happened a total of 4 times. We were not the only ones that left that Sunday. The people that were waiting behind us also left.

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Dissatisfied With Prices and Not Honoring Coupon
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TURLOCK, CALIFORNIA -- My daughter and I went to the local IHOP on Countryside Dr in Turlock, CA this morning for breakfast. I had purchased a "Savearound" value book where scores of vendors in the Stanislaus County community join the discount offer and thereby get promotional advertising to offer coupon discounts, such as your coupon that says, "Enjoy a free entree of your choice with the purchase of an entree of equal or greater value and Two beverages; up to a $7.00 value."

The $7.00 value does not cover the cost of any of the entrees to get a "free" entree, but my complaint is that the coupon stated in very small print that I did not see that it is "Valid all day Mon - Fri, Sat-Sun after 4:00 p.m." With the purchase of two coffees, two small OJs and two low calorie breakfasts, both the spinach and mushroom omelet with a side of three pancakes each, the waitress brought the bill that exceeded $30.

I presented my coupon and was informed of that small print, making the coupon useless. In addition, the coffee was horrible, and they set the plastic coffee carafe on the table, leaving us to self-serve. How many people eat breakfast after 4:00??? They did not appear apologetic in the slightest at the seemingly misleading advertising -- and the only print that was tiny was the "after 4:00 coupon use." What do people with your coupons get, the leftovers? We will never go to your IHOP restaurant again. It is misleading and appears to be using that coupon book to further their business in a greedy and ungracious way.

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Worst Customer Service Ever!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BIRMINGHAM, ALABAMA -- When my family got inside, ** sat us down in the corner and told us that she would be our server and asked if she could start us off with a drink. We placed our drink order and ** brought those out to us very quickly but did not give us straws or offer any either. She asked if we were ready to order but my son-in-law and I were not ready so ** said that she would be back in a minute. ** never came back to our table to take our order. We waited for about 15 minutes to have our order taken before leaving.

** told the other waitress that she had forgotten about us but I knew that was a lie because two booths down there was a family of a different race and she made sure to wait on them and plus while she was standing by the hand sanitizer she looked right in my face. I watched ** take their drink order and bring them their drinks and then come back and take their food order in less than 5 minutes. The manager was told by the other waitress about what was going on but the manager never came out to apologize about what was going on.

We left and I ended up spending the same amount of money that I would have spent there especially since my daughter is pregnant, I spent that $70.00 somewhere else. I received excellent customer service elsewhere. Just because we are not of the same race did not mean that we did not deserve excellent customer service.

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Cold Instant Potatoes & Burned Chicken
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POCATELLO, IDAHO -- Howdy. ** and I have been married over thirty years and eat out a lot. We occasionally remember the two worst restaurant meals ever... a Denny's Dinner Meal and a Ruby Tuesday meal where the steak was so bad we threw it away. Well... as of Thursday Evening... yes, Valentine's Day... we now, unfortunately, have a third worst meal ever to remember! Yuck!

Summary: The chicken pieces were dark, dark brown crusty, near burned. The instant potatoes had nothing on them. The split biscuit was seared on one side, near burned. And dry, dry, dry! My wife's tilapia had an odd texture and very little sauce with it. My wife's mashed potatoes were served actually cold, with nothing on them, of course.

Highlights: The canned corn. Getting out of there. Stopping for a soda to get the bad taste out of my mouth! I'm not a complainer and I will eat almost anything... but that meal was truly awful and brings a bad taste to my mouth thinking about it!

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IHOP Rating:
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1.4 out of 5, based on 25 ratings and
111 reviews & complaints.
Contact Information:
IHOP
450 North Brand Blvd.
Glendale, CA 91203
1-866-444-5144 (ph)
www.ihop.com
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