BUFFALO, DELAWARE AVE, NEW YORK -- I took my daughter to dinner at Ihop. I have never been to Ihop and we had seen their recent Dr. Seuss themed ads on TV. Tonight at about 7:15, my daughter and I arrived there. I noticed the entryway floor was really dirty and all of the door glass, but ignored it as I know Sunday is a busy day for diner -type restaurants. The restaurant was only about 1/4 full, but still we waited sometime to be seated. I ordered a cheeseburger combo with seasoned fries and a side salad with coffee. My daughter ordered the same combo with a children's 'beezlenut' drink, a Dr. Seuss themed drink.
The salads were fine. The coffee was obviously old, warm and very bitter. I asked for a new carafe. The waitress insisted she had just brewed it-was very snippy- but would bring another. The next carafe was hot, but still tasted terrible. The food came soon after and I was willing to let the coffee issue go. I turned to the side to get to my purse on the booth seat and noticed, then, all the food pieces and crumbs in the space where the bench meets the seat and food on the floor. I was beginning not to like the state of cleanliness or lack thereof.
My daughter then asked me for the side garnish to my burger. I then saw the black hair on the tomato. I started to feel nauseous. A waitress came by and asked if everything was OK. I said no and mentioned the coffee and the hair. She said she would send out a manager. She came back, no manager came. She stated she would replace the food or credit us for the coffee and the 1 burger.
I had eaten 2 bites from my burger, my daughter's was untouched and she had drunk about 1/3 of her drink. She had eaten her fries, I had eaten most of mine. I said that wasn't satisfactory. The waitress said she would send the manager out, yet again. We waited, no one came, so we left.
The waitress came out to the parking lot and knocked at my car window. I rolled it down and explained that I wasn't waiting for anyone else and I wasn't paying. She then called the manager on her cell phone. He then came out- a blonde in a chef's uniform who appeared to be about 20 years old. I explained about 4 times why I wasn't paying and he kept saying "I'm just trying to understand". I felt like a prisoner in the parking lot!! I mentioned that I found it highly unusual that I had been followed out to my car. Further harassment definitely made my first Ihop experience worse. They finally "let me go". It was terrible. I was very upset.
DECATUR, ILLINOIS -- It was Sunday Feb 17th-08. I took my family of 5 to IHOP for pancakes in Decatur IL. As the waitress took our order and she left to go back to behind the counter. She did a great job bringing drinks for the children and then it went downhill. Wife and I was waiting patiently for our kids pancakes. As the morning started to become to afternoon. The table next asked us "where is your food? We came well after you and you still do not have your food."
I stood up and looked over behind the counter where the cooks looked dumbfounded on what was going on. There is 6 cooks and one manager trying to keep things afloat. Arguing so customer can hear. I heard from one of the cooks I lost a meal ticket.
By then I also saw sausages and bacon thrown onto the 8-10 plates with fingers from the cooks right off from the grill, one after the other. It looked like standard practice from my eyes as each of them were thrown or better words tossing food right from the grill on all the plates. By this time a manager came out and asked if everything is OK. I told the manager I think someone forgot us. The waitress came back to the table and said "someone in the back lost your receipt" and asked us what was on our order after sitting there 45 min.
So by now I wanted to speak to the manager the big guy came back out to see me and I asked what is process for retrieving meal tickets to his cooks. He said he gets the receipts printed off from the printer but ran out of paper. Additionally, I asked "is it standard practice for cooks to use their fingers when touching bacon and sausage food?" His response is "all of my cooks hands are clean."
I returned with how often does he walk behind them to the bathroom. So having this kind of manager will not only close your facility down, I would request a health inspector to come have coffee or better yet have some bacon served up with five clean fingers. We will never go to IHOP again. I will travel 1 hr to go eat at Pancake House in Champaign. Please note it is cheaper to buy utensils then lose customers. Hopefully your district manager will do the right thing, I know I did. It seems that IHOP have taken a back seat in customer service when they hired this manager in Decatur, IL on Pershing rd.
BIG BEAR LAKE, CALIFORNIA -- I took my family out to dinner at IHOP while on vacation. The Hostess/owners wife sat us at a table. When the server was in the middle of taking our order, she rudely interrupted and pulled him away from our table. When he finally came back, we finished our order. (5 adults, 2 kids) The food was horrible. My dinner was cold and my chicken strips looked like they had sat for days, everyones fries were uncooked, 2 plates of eggs were hard and seemed old, the ribs were inedible, the toast was hard as a rock, and over half the food on our table was not eaten due to bad quality. I sent my plate back to be heated, but still was unable to eat more than 3 bites.
Enough was enough, so I went to the Hostess/owners wife to complain. She was very loud and rude and told me she never interrupted our service. I reminded her she took our server away without excusing herself and she started to make a scene. At this point her husband, the owner came over and was also very rude. He said that its cold outside and that's why my food was cold.
My brother told him that people want hot food when its cold and then he started laughing in our faces. He laughed over me when I told him that this service is terrible and that I was going to write a letter of complaint, to that he told me he was the owner, and nothing would happen to him. I asked him for his name and he refused to give it to me. I got his name off of the certificate on the wall behind him. "Ross **".
The service was horrible, the owners laughed in my face and humiliated my family in front of the other diners when we tried to complain about our service. The store was IHOP# 0935. What my family experienced at this IHOP was the absolute opposite of IHOP'S vision and values statement according to their website. Obviously these owners feel that they are invincible, and think they are able to get away with treating their customers with disrespect and feeding them cold, bad quality food.
CLARKSVILLE, TENNESSEE -- I had the worst experience at this restaurant, where there was a couple sitting behind me with a child about 10 yrs old. He was spitting on me and I asked that he stop. This turned into an argument. The manager came over and basically scolded me. She said "are you sure its not the ac vent?" I knew it wasn't because I was getting splashed from behind and across my arm, not straight down, however was tired of arguing. She told me to move, no one even helped me. I was juggling food, drink, keys, wallet, etc. This is a shame because I've eaten at this restaurant for years. Now I don't think I'll ever go back.
BRIGHTON, MASSACHUSETTS -- I went to IHOP a couple of days ago with friends. We all ordered our food after waiting for nearly a half an hour for a waitress to come over. When the food was ready, we could see it. We started taking bets as to how long from when the cooks put out our food, the waitress was going to bring it to us. It took her 15 minutes to bring it to us. She was a little busy laughing and talking with her other waitress friends. She was working real hard obviously.
Anyway, we finally get our food and as expected it was barely even warm. We ate it anyway. The quality of the food however was horrible as well. The pancakes were paper thin, very dry, and you could barely taste the cheesecake inside because there wasn't much. Overall, if you want a good breakfast, save yourself some hassle and cook at home.
COLUMBUS, OHIO -- If anyone is complaining about food from IHOP other than their breakfast, you're an idiot! It's not the international house of shrimp or the international house of milkshakes! It's the international house of freaking pancakes! The mashed potatoes are microwaved! The broccoli is microwaved! The mac and cheese is microwaved! And the freaking oat meal is made from an instant packet right before your food is taken out! Most of the people that come in there to eat expect so much!
Don't get me wrong, a customer does deserve great service. But when ya'll start whining about how your "shrimp" from the INTERNATIONAL HOUSE OF PANCAKES sucks, you need to be shown to the door and have that plate of food thrown at the back of your head! Even if the servers there do a great job, they only end up getting $2 or $3 tips on checks that usually average out to be $25! When you're busting your ** for picky ** and are still able to keep a smile on your face, $3 is NOT worth it. So do us all a favor; STAY HOME AND EAT! Ihop is not a fancy steak house. Get over it!
RONKONKAMA, NEW YORK -- I had found out that by doing those surveys on your receipt from IHOP you are actually helping the waiters and waitresses get into trouble. They are scored by your reviews. I can understand if the surveys actually all dealt with the service of your server, but many of the questions have to do with the kitchen staff. Example, "What is the quality of the food and how fast is the service? What does the servers have to do with the quality of the food or how can they help it if the kitchen staff is slow in getting your food cooked?" I was told by a few servers how if their score is low they can be fired. I think this stinks. I will never take another survey of IHOP. I will never be the cause of someone losing their job.
WARRINGTON, PENNSYLVANIA -- I have only written a few reviews in my life, but, I just had to do this! I took a friend of mine out to dinner here and the food was really good! Usually, if I go to IHOP anywhere, I eat breakfast food. But this time I tried the Maui Stir Fry on the advice of the Manager. It was very tasty. My friend had the Tilapia and she enjoyed hers too! The price was the great! Lots to eat and it was inexpensive.
The manager was a young man with lots of curly hair. Very friendly, cordial and informative. He told us all about the evening specials which is why I ordered something different. The waitress was very sweet and polite. What a nice change from some of the restaurants you go into and they act like they are doing you the favor for waiting on you.
That manager (Phil) was a delight! We will be back!
SCOTTSDALE, ARIZONA -- I ate lunch with friends at IHOP at 14826 N Pima Rd, Scottsdale AZ 85260 about 1 PM. Sunday December 1st, 2013. It took a long time to get served, 30 to 45 minutes, and the restaurant was not busy. There was also food on many table that hadn't been cleaned up. It was nasty.
I ordered 2 eggs & hash browns for $ 5.99 + tax & a separate check. The waitress had trouble reading her own writing and came back a second time to verify what I had ordered. When I got to the cashiers desk by the front door, I stated my total was $ 5.99 + Tax. The manager was a loud women, and said there was nothing on the menu for $ 5.99. I got the menu & pointed out to the manager what I had ordered.
Then the manager accused me of insulting her. I didn't know what to do? All I did was state the facts of the meal. This was a horrible experience. It is not the first bad experience at this location. You had a man that ran this location and he was outstanding and his service was outstanding. The women or manager was horrible. I live nearby, and will never ever enter this location again.
SUPERIOR, COLORADO -- My wife and I were excited to go out to breakfast, however, we encountered the worst waitress and a manager who neglected to understand our situation. Our waitress continuously ignored us and never provided additional services apart from carelessly dropping down the food we ordered. No refills of water, freezing cold syrup for the pancakes (so called international house of pancakes), and a poor attitude throughout our stay.
This waitress, however, was extremely delicate and generous to the white men sitting not two booths away. So I guess it's because both my wife and I are of Asian descent? We later confronted the manager about this problem, but she immediately defended the waitress and claimed that such an event was an impossibility. She did not even want to spend her any minute to find out the truth, she gave us a very mean look and walked out.
I had no idea that such a nice town housed such racist and unworthy people. If you are a person of justice and enjoy proper treatment regardless of your race then DO NOT go to this restaurant. The manager's supposed to solve the problem, but this crazy manager did not do her job well and even encouraged her waitress to be mean to customer like us.