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IKEA has the worst & most deceptively written Return Policy
Posted by Jheming73 on 01/20/2012
DENVER, COLORADO -- While browsing their store, you will notice an abundance of signs stating "It's ok to change your mind", and "If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 90 days".

Please know that if you remove any IKEA item from the original package what-so-ever, the item can be considered "used" & non-refundable. Case in point: We attempted to return a brand new coffee table. There was nothing wrong with this table; we just simply decided it wasn't quite what we wanted. I called the store to inquire whether or not I needed to disassemble the table & repackage it before returning it. I was told, “We prefer you do not attempt to repackage the item to avoid damaging it, and we will need to inspect the item before refunding you”. This seemed reasonable enough. After arriving at IKEA’s returns/exchanges department, we were told “Because this item was initially removed from the packaging, this item is considered 'used' & is non-refundable.” Please note that I had my original receipt, all original packaging, was well within the 90 day return policy limit, and yes, the table was returned in excellent condition.

Further, we noticed a set of bath towels we purchased from IKEA became splotchy & quickly lost their color (bad dye perhaps?) immediately after their 1st use & subsequent air drying. We also attempted to return these (same trip as above to the Centennial location in Denver, CO) and we were told we could not return the items due to their condition. I reasserted that their condition was precisely why I was returning the item, and that I would also be content with an exchange. Again, the IKEA associate insisted she couldn't exchange or refund the items due to their condition. She also made the most curious statement: "I've never seen anyone return towels for this issue." followed by: "Some of the people who have tried to return discolored towels simply decided to give them away as gifts, and that perhaps you should consider doing the same."!? Moving up the ladder, we contacted the supervisor, and while initially polite he quickly became condescending & continued to apologize for my inability to understand their ‘simple’ return policy.

Just know, once IKEA has your money, there’s little chance of getting it back, period. You may get offered store credit if lucky, and that’s assuming you’d be willing to return. IKEA’s inability to resolve a relatively simple issue, simply left me leaving the store exceptionally irritated and with the conviction of never returning.

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Posted by Venice09 on 2012-01-20:
Here's the return police from IKEA's website:

It's ok to change your mind
90-day no nonsense return policy

If you return your goods within 90 days, with your receipt, the goods have not been assembled and are unopened in their original packaging; we’ll give you a full refund. If the item has been assembled or is out of the original packaging, and you have a receipt, a store credit will be issued.

Sorry, we cannot accept returns on cut fabric, wooden blinds cut to size, *unwrapped mattresses, kitchen appliances, or goods ordered to your specification (such as custom-made worktops).

We don’t normally give refunds on products sold in the AS-IS area if you simply change your mind or make a wrong selection.

Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product, at the time of purchase), wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

According to the policy, you should have received store credit for the table and a refund or exchange for the towels.
Posted by Ben There on 2012-01-20:
The information should have been clearer, and they should have not gotten your hopes up when you talked to them by phone.

That said, I can see why they don't take back finished furniture as they won't be able to resell it for regular price. They need to be more upfront about that.
Posted by Agree on 2012-02-23:
Well, we've purchased a set of sheets and it is 1/3 too short to fit IKEA mattress. We live 3 hours away-- we had numerous e-mail exchanges, were asked to take/send pictures, and then given a Fed-Ex label to send the sheets. Guess what? Still no refund. This has been the most frustrating return of defected product I have ever experienced. Since we have not received the refund (and reps stoped responding to the e-mail follow-up) I wish I kept the darn sheets for dust clothes or something... We've been shopping at IKEA for over 10 years, but this was the last trip we made. The products have become of very low quality, and with no way to return, it's not worth the hassle.
Posted by perico penillo on 2013-11-10:
Awful return and refund post-sales service!! In my case, after 6 months, it have been done. Lost the product, lost my money and lost my UPS money paying for returning back to IKEA.
Posted by L3057 on 2014-02-21:
I had a horrible experience with a return to Ikea, Charlotte, NC store. My email address has the word "studio" in it because I "used" to be a photographer but I went back to college to study fine art and now I paint and so I kept the email address. I am also on linked in as an artist. The customer service representative accused me of using the items I returned as props and then bringing them back and told me that she knew I was a photographer because she had seen me on linked in. I tried to explain to her that I was on linked in as an artist "not" a photographer and that I had simply kept the email address with the word "studio" in it but she refused to believe me and told me that I could "never" return anything again to Ikea for the rest of my life. I went back to the store several days later to talk to the another manager about the way I had been treated and he told me to email her with the explanation of why I returned the items and I did. He also told me that the reason she treated me like that was because they had recently had 15 photographers buy furniture then return it and that she thought that is what I was doing since she saw me on linked in. After I took the time to email her with why I had returned the pieces which I had already tried to explain to her in person the customer service manager sent me back an email saying that I could "still" never return anything to Ikea for the rest of my life. I can not believe this, I have never been treated so badly. I will "never" shop at that place again.
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Terrible Customer Service
Posted by Tarac_wilson on 04/16/2001
Consumer Relations Department,

As a frequent user of your company, I feel obligated to share with you my experience.

I purchased gift certificates and had not receive them a month after ordering them. As if that wasn't disturbing enough, it took me another month to find out that they were not sent. I had been in contact with 'customer service' agents at IKEA, but they would only take my information and tell me that my situation would be investigated. After many hours of frustration, and apparent IKEA apathy, I finally decided to start documenting my problem.

On Friday, March 30, 2001 I finally spoke to someone named Michael who told me he would investigate my complaint and actually called me back within 5 hours and told me that the order wasn't sent. He then offered to either refund my money or send the gift certificates.

After waiting for over three months, I told him that I thought his attempt to remedy the situation was substandard to my expectation of customer service at this point. He said that he understood and that his supervisor would call me on Monday, April 2, 2001 to attempt to correct the situation. I called back on Tuesday as I had not heard from anyone and asked to speak with Bridget Bureau - the call centre supervisor. I was told that she was called out of the office and no one called me back that entire week. So on Thursday, April 12, I called back and asked for her again. This time I was told she was speaking with another customer and she would call me back. Today is Monday, April 16, and I am still waiting.

To help keep me as a potential future customer, I would like the following:

I ordered the gift certificates on January 11, 2001. The cost of a $40.00 gift certificate with a rate of 19% interest over 3 months is $62.80. I do not think I am out of line in asking for a letter of appology and a gift certificate in the value of $60.00.

At the very least I would like a response from your company regarding this incident.
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Losing Money A Concern... Losing Customers Not At Ikea
Posted by Goochlewinsky on 12/29/2008
After a year of living in culinary limbo I finally bought the last piece of trim for my Ikea kitchen today. It was, like many things I've picked up from the store, broken but I realized this before I left the warehouse area and I went back to the counter and pointed it out to the clerk who went and got his manager who also got his manager.

After these dough eyed idiots kept me for a half hour and 'reviewed the tape' they decided it wasn't broken when delivered to me. Apparently I somehow magically made a seven foot long piece of broken, $45 particle board appear in my cart while making a similar, but unbroken piece disappear. Not only wouldn't they replace the piece but at one point were refusing to allow me to take the broken piece which I can probably salvage but frankly shouldn't have to.

As you can imagine I was livid; after spending THOUSANDS of dollars on their garbage products over the course of many years I was made to feel like a pariah and a criminal in a store that I used to feel pretty good about. I've been able to look past the destruction of the Ural Forest, mismatched pieces and the "wonky" way they fit together. I've even been able become an Ikea repairman of sorts, re-packing and gluing the easily worn pre-drilled holes, replacing drawer tracks which tend to wear out quickly, refinishing easily scratched coffee tables and generally extending the ridiculously short lifespan of their products.

So after being dicked around and essentially abused by these half-wits for a half hour or so I was pushed to the point where my frustration became evident, I and I pulled the old "I've spent $4000 on my kitchen...this is no way to treat a loyal customer", routine. Someone who claimed to be the "Manager of Loss Prevention" told me that I wasn't the "kind of customer Ikea wants".

What? One who spends all kinds of money there? If not me then who?

And doesn't the 'Manager of Loss Prevention' care about losing customers? Or is he so desperate to perform well at the end of the year that he'll do anything to avoid losing even a few dollars at the hands of his own reckless forklift drivers.

If someone drops a case of beer in the Brewers' Retail parking lot, they replace the case for them. It looks like Ikea's policy is now You'll take what we give you and if you don't like it you must be a "Bad Customer".

Well, some people might say that a "Bad Customer" is better than "No Customer" I think in Ikea's case they clearly believe the latter to be true.
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Posted by Anonymous on 2008-12-29:
'after spending THOUSANDS of dollars on their garbage products over the course of many years '

I'll ask the obvious -- why in the world would you keep going back?
Posted by Anonymous on 2008-12-29:
So how did it end? Did they replace the piece?
Posted by Gypscrew on 2009-04-28:
MissMarple, that sounds strange why he kept on going back. I am starting to wonder.
Posted by BokiBean on 2009-04-28:
I'm trying to figure out where the destruction of the Ural forests entered it....
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Buyer Beware!!!
Posted by Mjr058 on 04/29/2012
OTTAWA, NEW YORK -- In 2007 I purchased a complete bedroom set from Ikea, at the time the HOPEN series dressers, bed and night stands were among the most expensive Ikea had to offer, Shortly after, due to a series of life events my wife and I had to move, the move was only down the street but in the process we managed to break our HOPEN queen size bed frame and one of the smaller dressers. This all took place less than a year after I purchased the original set so I dutifully went back to Ikea to purchase replacement. Once there I found that Ikea was no longer carrying the HOPEN series, I was told to check back in a couple of months. In the interim I purchased a MALM bed frame that somewhat matched the HOPEN series.

Six months later IKEA has the HOPEN in stock again BUT IN A DIFFERENT COLOUR!!! It has been one year since I had spent close to $3000 dollars at Ikea and I could not purchase a replacement for the furniture that had broken. To top it all off the rest of the HOPEN series I had were all falling apart and one look at the new HOPEN material showed that the furniture I had purchased has of inferior quality. Ikea even admitted to me that they had changed the material the furniture is made out of because they were having so many complaints. When I asked for some kind of return (with the original receipts) I was told it had been a year since I had bought the furniture and that some breakage should be expected. Breakage expected!!! In ONE YEAR!!! This was preposterous! Especially considering the amount I had paid and the fact that I could not replace the damaged units since they did not make them in the same colour.

I suggested a compromise where I bring in all the furniture of inferior quality that the company had admitted should be replaced and I buy a whole new bedroom set, I was told I was free to buy a new bedroom set but they would not offer any discount.

Fast forward a few year and I decide to go back to Ikea for a media storage unit, the price was high but they seemed to be made of good quality material. I paid over $3000 dollars for a BESTA media storage unit with the most expensive doors possible, the high gloss brown doors. Once I assembled the units it became apparent just how cheaply made and frustrating the furniture was. This was supposed to be a media storage system and there was not a single notch or hole or conduit to run cables. In the end I spent several hours with a drill and hack saw cutting up pieces of aluminum and wood to be able to connect all my equipment (which is not a big set up, a TV a DVD player and a computer, that's it). The BESTA BURS wall unit, which is designed to hold up a TV, does not have a single place to run cables out of the box.

Additionally the High gloss brown door were constantly sold out. Six months later there were still none in stock and I have been informed that the high gloss brown doors have been discontinued in favour of a new high gloss gray door, which does not match at all.

In one year Ikea turned my over $3000 dollar investment into garbage! This is the last time I ever shop at Ikea!


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Posted by clutzycook on 2012-04-29:
That's too bad. But, I think for 3k, you could get a much better quality bedroom set and maybe a media center at a different store. It won't be heirloom quality, but certainly better than Ikea.
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You get what you pay for
Posted by Marshmallow92 on 08/31/2009

I’m writing to relate my recent experience at IKEA East Palo Alto. On Friday, August 28th, I purchased about $250 worth of items, including 6 folding plastic chairs and 6 black seat cushions to go with them. When I came home, I set up the chairs and put one of the cushions on one of the chairs. At this point I decided I didn’t need the cushions, and I placed them in my car for return to the store. When I returned to the store three days later, on Monday, August 31st, the customer service representative commented on the lint on the cushions, and asked if I had used them. I told her no. She then called over another representative to point out what she called a stain on the cushion. They then proceeded to call a manager, William, who sauntered over, rubbing his belly and taking time to watch the television in the waiting room, as I stood at the customer service counter juggling my young daughter in my arms. The customer service representative explained that she had found a stain, but she could not locate it again. When I asked her about it, she claimed it was a coffee stain, which, if true, would not have shown on a black cushion. The manager told me he could not accept the cushions back because of the lint on the cushions. I asked if he could provide me with a lint brush so that I could clean them, but he refused.

I understand that IKEA’s return policy calls for unused merchandise in the original packaging. The cushions I attempted to return had not been used, and retained all of their original tags. The staff at the East Palo Alto store effectively accused me of lying and I am incensed by the implication. Due to this ill treatment, I left the store immediately and took my business to my local Target, where I bought the additional items I had originally planned on picking up at IKEA after I made my return. For $36 in returned merchandise, the store lost at least another $100 that I would have spent today. In addition, I will not patronize IKEA again, and I intend on publicizing my experience in order to discourage others from shopping at IKEA and receiving the same poor treatment.
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Unprofessional Business
Posted by HonestBuyer on 09/30/2008
SACRAMENTO, CALIFORNIA -- Buyers beware! You cannot exchange anything even if it's Ikea's fault that their products have defects after 90 days! Bought some furniture for our university student on Memorial Day sale 2008. Knew about the 90 day return policy, but have no intention of returning the furniture. Assembled them in September after moving them to the apartment, since cheap furniture don't hold up if you move them assembled. Coffee table top was already chipped coming out the box, so used a black Sharpie to color chip spot since knew it was cheap furniture. Assembled $129 dresser and when I lightly hammered the wooden pegs into the top piece, 1" diameter of veneer cracked off the top.

I am an engineer, so assembled countless furniture. After examining the dresser top, noticed pre-drilled holes were drilled too deep from factory, hence pegs easily went through too far. Brought back the dresser top to exchange since the product was defective and rude customer service gals tried to exchange the "black" dresser top for a "brown" dresser top she had laying around (where the fake grain didn't even match). But she would not give us (wife & I) a new dresser top even though they were still selling that same model. The gals proceeded to reprimand us for exceeding their 90 days return policy, even though we just wanted an exchange because the item we had was defective. In short, we took the defective top back, patched up the hole and painted over it for use after spending $129 on it. Lesson learned, Ikea is a very unprofessional business that refuse to take accountability for their defective products.

Why be humiliated when I'm just your average honest customer pointing out a defect in their product, expecting Ikea to be accountable. No more Ikea for me, ever!
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Posted by heaven17 on 2008-10-01:
IKEA is accountable...for 90 days. You exceeded that return window by at least a month. Case closed.
Posted by defiantgti on 2009-06-03:
you are wrong !! they wont even do it in less than 90 days.
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Ikea credit card customer service is BAD!!!!
Posted by UNHAPPY IKEA CARD on 01/18/2007
MARYLAND -- I am new to IKEA credit card my 1st payment was due 1/4/07 and I made payment over the phone 1/3/2007. Not only they charge you $10.00 to make the payment BUT I get a phone call 1/18/07 from Ikea saying I have a past due balance!!! So I go online to view my account and they charged me $29.00 late fee. so I called customer service and they say they never got the payment!!! I respond to them I made the payment over the phone on 1/3 and they say oh yeah but we couldnt withdraw the money and they make it clear that it was NOT because there were no funds but maybe because they got the information WRONG!!! Which is not my fault!!!! The person couldn't even tell me why and wont waive the $29.00 LATE FEE!!!! and was SO RUDE!!!! I wouldn't recommend getting this card to anyone if you are going to go through this drama!!! So by the time you add all of their late fess and over the phone fees you will be paying twice as much for something that was supposed to be affordable when you could use all this money to probably buy more items from their store!!!!!!!!!! BEWARE!!!!!!!!!!
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Posted by rhondam718732 on 2007-01-18:
Same story we read about over and over. You can't pay the day before a payment is due and expect it to be considered "on time" at many banks. Also, didn't you check to see if the payment you made was taken from your bank account between 1/3 and 1/18? That's just good banking sense.
Posted by heaven17 on 2007-01-18:
Time to get petty, but when it comes to punctuation? Less is more.
Posted by Ponie on 2007-01-18:
Since your payment was due 1/4, why did you rush so on 1/3? You could have waited until the morning of 1/4 before handling this transaction.
Posted by bill on 2007-01-18:
Why do it the morning of 1/4? I would have waited untill 11:59pm on 1/4.
Posted by Anonymous on 2007-01-18:
I'd file a complaint with the FTC. Probably won't help get your money back but if the FTC gets enough complaints they'll investigate.
Posted by Anonymous on 2007-01-18:
Experience is the teacher here.
Posted by Anonymous on 2007-01-18:
And what's more...they have all your banking information now, so they'll just withdraw any time they think a payment is due. Giving a credit company your bank account info is just plain dumb.
Posted by beanbagbritches on 2007-01-21:
Can you ask to see if there was a recording of your call to see what transacted?
Posted by UNHAPPY IKEA CARD on 2007-01-26:
Hi beanbagbritches - yes they had a record of my call and also the payment, after some calls and talking to a manager I was able to resolve the problem.
Posted by The Other Foot on 2007-09-01:
In summation to what has already been said. You are an idiot. Learn from your mistake and try not to be an irresponsible twit as often.
Posted by Doesitreallymatter on 2009-03-28:
Hey all, Just an FYI... Read the M3C comments on GE Money Bank. They finance the IKEA credit card. Any customer calling IKEA credit never speaks to IKEA in any way, shape or form. GE Moneybank's biggest problem is hiding behind the name of reputable companies. The company getss the blame for poor service when GEMB is the true culpret.
Posted by defiantgti on 2009-06-03:
dont use Ikea card, you shouldnt shop at Ikea at all. Ikea credit card work with Ikea to rip you off. you cant dispute the item purchased. you can if you use American express or other credit cards.
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You're not gonna believe what happened to me at IKEA
Posted by Island Lisa on 05/17/2010
COSTA MESA, CALIFORNIA -- We've been coming to IKEA for a decade and have spent thousands of dollars over the last two years alone. Yesterday, my toddler wanted to go to the play area while my husband finished shopping. The girl at the counter asked if he was potty trained. I said yes. She asked if he was wearing a diaper. I said yes because we live a long distance away and this is about the time he falls asleep in the car and since we'll be leaving soon, I put one on him. She says he can't go into the play area. I offer to take him to the ladies room to remove the diaper. She says she doesn't believe he is potty trained since he has a diaper on. I repeat everything. She says all parents are liars. She actually said this to me. She then says that if they allowed kids in with diapers then they'd allow infants--a ridiculous statement given that they have a height requirement. A crowd of moms and kids hears her accusations and my replies all the while. After several frustrating minutes, I give up, go to the lobby, call the store manager and explain this nightmare to her. She apologizes. She says the employee should have been polite. She asks if we still want to go in. At this point, my kid is clinging to me, afraid of the mean girl at the check in desk. There's no way he's going in there. I say no. Instead of finalizing the purchase of an entire new kitchen, which is what my husband was doing, I call him and tell him I'm waiting in the lobby with a traumatized kid. I was treated like dirt by an IKEA employee. This is what a decade of customer loyalty looks like. This nasty employee should be reassigned to the stocking department instead of interacting with customers and children. We'll be shopping elsewhere. IKEA.

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Posted by bargod on 2010-05-17:
That employee sure had a lot of balls.
Posted by clutzycook on 2010-05-17:
Call me a paranoid mommy, but I'd be darned if I would leave my child in a play area of a store with a stranger.
Posted by jktshff1 on 2010-05-17:
No offense intended, but you should have let your husband or yourself do the shopping while the other babysat or just took the kid with you. Ikea in no way, shape form or fashion, "owes" you baby sitting, regardless of what you spend. Furthermore, there are Ikea rules you have to follow if you want them to babysit. Potty trained=don't have to buy diapers anymore.
+100 clutzy.
Posted by Venice09 on 2010-05-17:
The employees have no way of knowing that you are a loyal customer who spends a lot of money in the store. They are just enforcing the rules. But you should not have been spoken to that way. And I agree that it was ridiculous to compare a toddler in diapers to an infant.

Look at is this way. If your son was traumatized by the mean girl, maybe he was better off not being left in the play area. The other kids might have scared him, too. Kids can sometimes be cruel.
Posted by Anonymous on 2010-05-17:
Nowhere in the review did the OP mention anything about wanting to leave the child alone at the play area or desiring IKEA to 'babysit'. In fact I think the statement 'my toddler wanted to go to the play area while my husband finished shopping' indicates to me the OP was going to remain with the child.

The IKEA employee was absolutely wrong to call all parents a liar to a parent. Good grief what was this waste of space thinking. I've said it before and I'll say it again some people have no business dealing with the public.

Good Review!
Posted by Venice09 on 2010-05-17:
"Instead of finalizing the purchase of an entire new kitchen, which is what my husband was doing, I call him and tell him I'm waiting in the lobby with a traumatized kid."

I think the OP was going to meet her husband to finalize the transaction while her son stayed in the play area. That's what I got out of the above sentence but admit that I could be wrong.

Just because someone is enforcing the rules doesn't make them a "waste of space". Yes, the employee needs a refresher course in customer service, but that's it.
Posted by Anonymous on 2010-05-17:
I never said enforcing rules made this 'waste of space' a 'waste of space'. In fact I was pretty clear that what makes this 'waste a space' a 'waste of space' was saying something as ridiculous as 'all parents are liars' to a parent and in front of a group of parents. I agree with the OP that the 'waste of space' should be reassigned to a job that doesn't require interaction with the public.

For the life of me I can't see how anybody can defend this 'waste of space' saying 'all parents are liars' to a parent and in front of a group of parents.
Posted by Venice09 on 2010-05-17:
Employees are not wasting space if they are doing their jobs, and that's what this employee was doing. Again, all she needs is a reminder of how to speak to customers. The OP was right to bring this to the attention of the manager, and hopefully this will be addressed. But calling the employee a waste of space?.. sorry, no.
Posted by Anonymous on 2010-05-17:
I agree that employees are not a 'waste of space' *if* they are doing their job but I doubt seriously that IKEA considers saying 'all parents are liars' to a parent and in front of a group of parents as doing their job especially an employee working the play area. Indeed the OP did the right thing pointing this out to the manager and hopefully the manager will act upon the complaint by reassigning the 'waste of space' to another job with little to no contact with the public.
Posted by Anonymous on 2010-05-17:
Whether the OP was planning on staying with her child or not has no bearing on the complaint as far as I'm concerned. Lots of businesses now offer child care services while the parents shop, it's not up to us to say a parent should or shouldn't take advantage of it.

As for the complaint itself, I'm with Stew, that waste of space does not belong working with the public. I don't know how the OP maintained her composure after being spoken to like that. Good review!
Posted by jktshff1 on 2010-05-18:
See your point Stew, it was a crude and rude thing to say, and the employee was out of line. But I think the kid in diapers was more "traumatized" for not being able to play, rather than what the employee said. The employee was apparently adhering to rules by not letting the kin in.
Posted by madconsumer on 2010-05-18:
i would like to hear the stores side of this.
Posted by CrazyRedHead on 2010-05-18:
I've been through 5 kids and my now 8 year old was wearing a diaper until he was 7, but only at night cause he would still wet the bed and a doctor and his pediatrician said that until he is dry all night for 6 months then he is potty trained. None of my kids were actually potty trained until they were not wearing diapers at all and are dry for around.

If your son would have had a small accident they would have had to shut the entire thing down to sanitize and disinfect the entire area. I sure wouldn't want my kids playing in an area where there may be poop or pee from another kids accident.

I know your child knows that it is wrong to go in his pants but there are times when kids don't want to stop playing and/or can't make it to the bathroom in time and if he would have had an accident and they shut everything down then he would have been even more upset(traumatized).

I agree that the employee shouldn't have said what she said but some people are just blunt and to the point. Most likely she has no kids and are just going by either what she heard or what she's read about.
Posted by FlShopper on 2010-05-18:
"Nowhere in the review did the OP mention anything about wanting to leave the child alone at the play area or desiring IKEA to 'babysit'. "

That's what the play area is. A parent signs their kid up to stay in the play area for a set amount of time. An Ikea employee babysits (and interacts) with the child, and all the other children. The parents do not stay in the play area; they are given a beeper to alert them when it's time to pick up the kid.

That notwithstanding, the employee would probably be better off in another department.
Posted by Venice09 on 2010-05-18:
I've been thinking about this, and by saying all parents are liars, I think the employee simply meant that parents say their kids are potty trained when they actually are not. That's probably a pretty accurate observation on the part of the employee. Should she have said that to a customer? Of course not. But maybe she just doesn't know what to say anymore to get through to parents that the child MUST BE POTTY TRAINED to be in the play area. Maybe she's been reprimanded for letting kids in with diapers. Who knows? I just don't think it's fair to insult someone who is not here to defend herself.
Posted by momsey on 2010-05-21:
I think CrazyRedHead has a really good point. If your son needs a diaper at any point, he's not officially potty trained. Like others said, the employee definitely needed more tact, but I can't say she was wrong to deny your child's entry.
Posted by GIA on 2011-07-11:
I can't believe how many people here are willing to put up with inappropriate ARROGANT behavior by store employees or for that matter in any service oriented field - I mean what are things coming to? This employee was downright nasty to this woman.

Now why would I want to do any business with a store that prides itself on the whole "family model" of things but then hires people who don't care to treat their public with respect??

If she had said "yes, I understand what you are saying and I agree, but this is store policy
Posted by Ula on 2012-04-26:
The employee was rude. However, the manager dealt with it appropriately and offered a resolution. Why stay angry?
Posted by invisible man on 2013-06-16:
Why would you argue with the woman? Your child was wearing a diaper and you make a federal case out of it. What's wrong with you? Rules are for you to follow too.
Posted by MrsP on 2013-06-26:
If he didn't need the diaper, why on earth was he wearing one? If it was for a long car ride, OK, then take it off when the car ride is over. The basic fact is, if your child was wearing a diaper, your child was not potty trained. The employee was following rules. If your child was traumatized, it was probably because his mom was freaking out on a low-wage (maybe teenaged?) employee and insisting he was potty trained, when he himself knew he wasn't.
Posted by Johnny on 2013-07-07:
Same kind of thing happened to me and when everything is said and done, its the kids who get traumatized by the ugly behavior of one person. Management should take a serious action.
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Horrible Customer Service
Posted by on 12/22/2012
ATLANTA, GEORGIA -- I had an awful experience. First, the customer service at the store was bad with employees that didn't have a good attitude, not helpful, were not trained to help you.

I purchased a wardrobe and I was having a real hard time hauling the cart to my car and I told the girl that it was too heavy for me. She simply said ,"oh, it is heavy for me too, but if I can do it, you should be able too. You have to bring all the way to the front and ask somebody to help you". All the way to the front was really far away, and thanks to some customers that helped me opening doors I was able to do it.

The IKEA people just pretended I was invisible, didn't lift a finger not even to hold a door. The Mexican guy that didn't speak a lick of English was THE BEST thing of the whole experience (thank goodness for humble people that really want to hold a job). He helped me put the stuff inside the car. So, I hauled this thing two hours away to my home, and I get home and guess what? They packed the wrong thing.

I called customer service and this arrogant guy didn't offer any alternatives but return the wardrobe. Now, if I want my money back I have to drive 2 hours back to the store. It is 3 days before Christmas and I do have some other things to do rather than driving around in Atlanta traffic! I WILL NEVER BUY THERE AGAIN AND I'LL TELL EVERYBODY TO NEVER GO THERE.
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Posted by Aunt Elizabeth... on 2012-12-23:
Did you pick it out of the bin yourself and take it to the front? Personally, I don't like Ikea because of the checkout confusion. It is way too rushed.
Posted by At Your Service on 2012-12-23:
Ikea is based upon the concept of ready to assemble (RTA) furniture. It's generally a more cheaply made Veneer. People's reason for buying such is not quality but cheapness in price.

I'd think two hours of drive time has got to use a little fuel, not to mention the wear on your vehicle. In addition, there's your own time. Unfortunately, I think this is something one comes to expect with this style of purchase.

Best of luck.
Posted by CUontheFlipSide on 2012-12-23:
Aggravating to be sure. That said, Ikea is a warehouse store. You need to be able to haul your purchases, or bring some help. They just don't have bag boys.

You point out that no one helped and that you had to do it yourself, but then tell us THEY packed the wrong thing. Do you mean that what was inside thebox was not what it said on the outside?

I have experienced Atlanta traffic and agree that it sucks, but what is the alternative to returning the package?
Posted by trmn8r on 2012-12-23:
IKEA is strictly do it yourself when it comes to moving and loading your items. At least it was 27 years ago the last time I bought some poorly made furniture there.

As far as what happened once you got home, there really is no other option. This is the risk one takes. I remember driving to Elizabeth NJ, very unpleasant, and then a hour back home. This is part of the IKEA experience that every young person should enjoy once, and remember the rest of their life.
Posted by clutzycook on 2012-12-23:
I purchased a table and chairs 3 years ago from IKEA. With the smaller stuff (e.g. the chairs), I picked up myself out of a bin and hauled to my car. The bigger stuff like my table and probably the OP's wardrobe, you get a ticket from the display area, the salesperson up there calls it to the warehouse and you pick it up at a counter after paying for it, so it's entirely plausible that someone mucked up behind the scenes. As for checking the box to make sure it's the correct thing, the OP was probably so irritated by that point she just wanted to get out and get home.
Posted by wjk898 on 2012-12-24:
I don't know. I bought stuff at IKEA hauled it myself down 75 rickety steps (to my summer home) all arthritic and all, assembled it, put it in the place and it was such a hit I sold that shack for half a mil in 2 weeks in a bidding war...mostly because that IKEA stuff looked fresh clean stylish modern and functional. As for you, I guess it pays to have kids and grandkids so you have somebody handy to do grunt work. I found that out too late.
Posted by leet60 on 2012-12-25:
Let me preface my comment by stating I have worked retail management for a large well known establishment. Many retailers have a policy that if you do not pay for delivery (if it is offered) the movement of the item, especially to your vehicle is on the customer. There are a lot of factors involved including potential workman's comp if the employee is injured and potential liability for damage to your vehicle when loading. Essentially, once it is paid for and leaves the store you are on your own.

This may not be the best "customer service" scenario but the retailer is trying to limit their liability in this instance.
Posted by Peter on 2012-12-30:
Ikea has stylish and functional furniture that is about 1/5th of the price of
'real' furniture and the 'real' stuff is often particle board as well.

Yes, it's extremely heavy and yes you have to put it together yourself but you will save tens of thousands if you furnish a house only 30% with Ikea stuff.
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Horrible Customer Service - Cannot Get Any Help on Chat or Online
Posted by Charlies7666 on 08/31/2012
They never pick up, don't respond to email, can't even cancel order online, and when you eventually get to a human they tell you you have to talk to another department, make you wait, and you never get to the right people. just unbelievable. I don't know how they can operate an online business.
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