7525 E. 39TH ST., INDIANAPOLIS, IN 46226, INDIANA -- Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID **, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is out to cheat people out of their money. As an 87 year old woman, quite possibly they are targeting the elderly. Four years ago they charged me $1100 to clean out mold which I believe was bogus. Since I have no way to prove that, I will let that instance be.
This year they claimed that I had mold, water, broken sump pump, etc. which would cost $6700 to fix, but they would do the work for $3500. When I didn't bite he reduced it to $3000 if the work is done today! I had a second opinion the next day and none of the problems existed. In fact, not only was my sump pump not broken, I had 2 functioning pumps! I want to warn others about Indy Air Care! Do not trust these people! They are out to scam unsuspecting people.
INDIANAPOLIS, INDIANA -- I had these people out for their $39.95 special. Try to pressure me to do additional work for $699.00. I told them I would like to discuss with my wife but they continued the pressure. I told them I would call them the next day with my answer… They then left after I paid the 39.95. The next day I go to my garage and find they have removed and busted up my humidifier beyond repair leaving a gaping hole about a foot and half square blowing all the air into garage. I called them and they said they would have the manager call me shortly. They have not called. These people are the Scam and switch and bait at their best. STAY AWAY.
INDIANAPOLIS, INDIANA -- I, like most of the reviewers, found a coupon for this company for 44.95. We just purchased our house 3 months ago and it was recommended that we get our air ducts cleaned. The serviceman cleaned the vents for about an hour and then pulled my husband downstairs to show him the "mold" he found in the furnace. We have a 9 month old and he told us he could push his schedule to do the cleaning right then and there for $600.
We have a home warranty so we told him no that we wanted to check first to see if it was covered. He then comes back in the house saying his boss would cut the price down to $250. Sounds pretty damn similar to other reviews on here. We declined and called our home inspector asking why this problem wasn't found during the home inspection (Indy Air Care said it had been there for more than a year) and he said there were no signs of mold and recommended a different company. They are currently in my house doing the job that was NOT done by Indy Air Care. And shocker… no mold in our house. Don't be a fool and get ripped off by this company!!
INDIANAPOLIS, INDIANA -- I called these guys when I had a lot of water in my crawl space. Just have to tell you that this company was great. They arrived on time, were very polite and even told me to get other bids if I wanted to. I had 2 feet of water in a home we just purchased. After they completed the work the crawl space was dry and completely covered by black plastic. Employees were very nice and **, the foreman was top notch. They even called several time to check on it.
One of the pumps stopped working after a couple of weeks, they came right out, and redid all the work because it was flooded again. They replaced the defective pump and after they were finished, the crawl was as good as new. No charge of any kind. I do not see where they get some of the bad reviews on this site. To me, they are top notch. Good work guys…
INDIANAPOLIS, INDIANA -- I'm writing to let you know what a good experience we had with Indy Air Care. The office called us the evening before (Sunday!), then again the morning of the appointment (Labor Day Monday) to confirm the technicians were on their way. Our 2 person Team was pleasant & friendly. At different times throughout the process, they would keep me abreast w/ information on what was to occur & why it was important, along w/ before & after photos of ducts, vents, fans, filters etc. Because of this, it was readily apparent & gave us a high comfort level that we were receiving good value for our money. They found some 'above/beyond' items that needed addressing.
With various service companies, it's often difficult for the average 'layman' to know if these extra add ons are truly necessary or just an easy 'money grab' for the service provider. However, our technicians were not pushy but rather informative & educated us so we could make a low pressure decision about giving the OK for some additional work (especially the mold remediation in the furnace housing/insulation board... Thanks **!). Give the good people at Indy Air Care a try, we don't hesitate to recommend them!
INDIANAPOLIS, INDIANA -- We've received several coupons through our local mailer for Indy Air Care's special $39.95 air duct cleaning. We decided to bite the bullet on May 17th, 2011, and call them up. The coupon included one main, one return, and unlimited vents. The coupon also clearly states that additional returns and mains will cost. The dispatcher told me they'd arrive between 2-5pm on the given day. They arrived just before 4pm, and called me to let me know they'd arrive in about 40 minutes before they got here.
The technician was also training someone, and both of them were very good. He showed me several issues with dust in the system, pointed out other issues, etc. I would expect any contractor to point out issues and additionally to offer other services. They wheeled in a HUGE negative air machine. They taped up the vents to create an airtight seal, and sucked the dust out. They also went around, blowing off some of the dust around vents but told me that some soap and water would take care of the built up. They also said it's possible some of the dust/dirt would show on the baseboards, so I'd probably need to clean those off. Again, very informative.
Of course, as with any company, they recommend other services. He wrote up a quote that included servicing my AC and some other things, and a sanitizing of my system. I told him that we only wanted to do the cleaning, but we at least had some pricing for the other services. For the sanitizing, he cut us a deal: basically half off. This is the kind of chemical they use in hospitals, and it coats the system to prevent bacteria from building up for 6-8 months. I appreciated that they gave us a deal, and the service was something beneficial.
Overall, I was very satisfied. I didn't feel at any time they were trying to scare me or pressure me into getting stuff I didn't want. Did they recommend? Absolutely. That's part of business. They did a great job, were friendly and knowledgeable. I asked questions, they had answers. I'm not sure why others have had such poor experiences, but I'd recommend Indy Air Care for vent/duct cleaning! Props to ** for doing a great job.
INDIANAPOLIS, INDIANA -- First of all and foremost I feel like this company is in it for the money and that's it. I spent $1984.00 to get my vents cleaned and rid of mold that was supposedly growing and spreading throughout our home. The only thing I was shown were a couple little spots no bigger than a penny inside my basement. I was worried about my family and I getting sick from it so I had them treat it, what a crock.
I looked at it today and it was treated over a month ago. It still looks the same and I still have a smell coming from this area of my home which the tech told me that it would fall off and the smell would go away, boy was he wrong. The vents were cleaned I guess but the access points they said they were going to install were not even there. How do you clean something you can't see or even access?
I don't recommend this company to anyone unless you love to waste money. I'm going to have another company come out to assess what really was cleaned and what wasn't so I can have some assurance. I would rather pay a small company to have this done right than pay some money hungry company to blow around dust and leave me with this mess. The dust is still here too, I know it by how many times I dust. I think it made it worse. Stay away from Indy Air Care.
INDIANAPOLIS, INDIANA -- This company is great. Very professional, punctual, and helpful. Overall, one of the best contractors I have had to work with. In July, I found this coupon for Air Duct Cleaning and called about it. They came to clean my ducts (I had 2 mains and returns so it cost a little more) as the coupon stated. They then told me that I had mold and I figured this was a scam. He showed me the mold in various locations and told me it would be about $1300 to fully clean and remove the mold. They also said that since I was a first time customer they would lower the price ($700) if I handed out business cards for them.
I read the reviews online and was very hesitant to go through with the full cleaning. I am very glad I did. I followed my tech around to every room and asked him non-stop questions about what he was doing. I am very picky about work done in my house and I inspected every vent and duct after he was done. I was amazed at how clean everything was.
My wife didn't want to do the whole cleaning, but I had the guy come back 2 days later to clean the furnace. Our blower was very noisy and had lots of dust and mold built up on it. He disassembled the blower from the furnace and cleaned it then cleaned every metal air flow fin within the furnace. Between the 2 days at the house, he spent at least 10 hrs there, the tech was working constantly. Since the cleaning, my AC and furnace put out much more air, and the blower can't even be heard anymore.
I know most of the reviews are bad, but take it with a grain of salt. Most people don't write reviews unless they have a complaint. You have to also remember that this company specializes in mold removal, and heating and cooling cleaning. Many people don't EVER get a full cleaning of their system. Most do what I used to do. I have had a regular heating and cooling company come out 2 times a year and clean my furnace. They bring their brushes and shop vac out to clean up the dust that is accessible to them.
Indy Air Care takes apart the system and cleans every individual piece. I have already recommended them to a friend of mine. As I said before, they did a great job, they always showed up on time, and they were great about answering all my questions as I followed them from room to room. Take bad reviews with a grain of salt because every company has a bad review.
INDIANAPOLIS, INDIANA -- Let me begin by saying, I feel like a complete and total moron but after investigating this company on the net. I have discovered that a company with such low morals would not continue to be in business without a fresh supply of "Stupid" people like us. Please beware the representatives for this company will come in and show you "Microbial Growth" in your ducts, in your attic, and by using a beaker and litmus paper they will show you "Purple" which means "Toxic" Microbial Growth (They are not allowed to call it Mold, "But that is what it is").
THEY WILL TELL YOU FOR THE SAKE OF YOUR CHILDREN'S HEALTH YOU SHOULD TAKE CARE OF THIS PROBLEM ASAP! They will con you with statements like "Don't worry we caught it in time and we can spray this and that to remove it." and "With this UV Light installed in your furnace, we guarantee that even with 6" of water in your basement for 6 months, mold will never grow in this house." It may, as was the case at my home, turn out that they will never even clean the ductwork anyway. I feel compelled to warn others about this scam and buyer beware the classic too good to be true deal.
INDIANAPOLIS, INDIANA -- Indy Air Care had a coupon for duct cleaning for $49 up to a certain number of vents and returns. I had been wanting to have this done so I called. The Indy Air guy showed up with a vacuum cleaner and some small tools in the back of a car. I guess I expected a more powerful vacuum system on the back of a truck. I was doubtful that this would do a good job. Next he counted the vents and returns and told me it would be $190 and this did not include all three mains. Each additional would be $89 but he offered to do the two extra for $89.
Next he went downstairs and cut an access hole in the ductwork and came back with a test tube and a protective mask. He dramatically announced that we had stage 3 mold and he made a call to his office. He gave me a speech about how dangerous this was. This guy was very convincing and polished. He said that the mold would be all the way thru the ducts and that the whole house had to be specially cleaned. This would cost $1600 or for $885 we could just have the mold inside the ducts treated and killed.
I was upset and had him show me this mold. I couldn't see what he was pointing out to me. I called my husband and he was distrustful so we decided to speak to other service providers that we know. The result is we did not fall for this. This company is pulling a bait and switch operation. Please be careful they are running a con.