We feel the need to warn others of the unscrupulous exchange practices ot II. We have been members of II for 10+ years and Have 2 Marriott weeks, plus one other banked for exchange.
I wanted a tropical vacay this Winter, so paid an extra $139.00 (over the $180.00 yearly dues) in July to have a "pending exchange" request. All I have received are annoying evening phone calls from interval staff trying to solicit 3 years of advanced interval dues a year before they are due. No offer of an exchange and I have requested 20+ locales over 5 wks. I have attempted to exchange about 10 times over 10 years and only found marginal success 3 times. Usually offered shabby facilities off-season or forced into accepting a "Getaway" vacation for $500.00-$1,500.00 per week when down to the wire. Buyer beware!
No, I would not recommend anyone to invest in Interval International. We spent almost $10,000 in timeshare program - converting our resort to points so that we could swap all over the world. We were given this big pitch of how easy it is to swap and how much value we can get for the points but this is misleading and bogus. We are seeing over and over again that there is either limited or no availability for exchanges with our points. I have been trying since June 2014 to do exchange for Thailand - nothing is available for December 2014. Yet on getaways, there is availability. Why aren't these places offered for exchange. It is like money is taken in advance from members and then we are expected to pay thousands more to take the vacation we want. More and more this is looking like a scam to me! No don't invest and please pass this on to your friends! We are very sorry we wasted our money on these scammers.
Made a reservation through Interval International. In Kissimmie Fl. It was the worst dump of a place we had ever stay in. The rooms were nasty. I had taken a papper towel and rubbed it on the kitchen floor. The towel turned black. The same thing with the bathroom floor. The bathroom were filthy. The carpit was not vacuumed bugs in corners. They seemed they have been there for a week or so. Looked like everything was wiped down with a wet filthy rag. Called the manerger showed her. They cleaned it the next day. Did not even give us a temperary room until it was clean. It smelled moldy and we are alergic to mold. The people up stairs were very noisey yelling banging until 3am every night. Called security. They did nothing. Kept calling security and the manager and still they did nothing. This keeped going on each night. The children could not sleep. Worst vacation ever.
BRANSON, MISSOURI -- Do not give this company any personal information. They say they are going to check your credit to see if you are eligible for a loan. What they are doing is providing your name to a credit card company and having a credit card issued in your name for the amount of the loan.
These people in Branson are just a bunch of liars. Don't do business with them.
I have been surfing online to show my friend the benefits of interval international. Which my wife and I have owned for years. I have been reading with disbelief in all the negative comments.
We have NEVER had a problem with Interval or the exchange. The resorts have been so great.
I would assume those who are having difficulties are not using it correctly.
I would encourage more happy members to add on as if it were not for me and my personal testimonials my friend would not be able to travel as amazingly as we have.
Here is a letter that I sent to Interval International (minus personal info)
I just wanted to let you know how frustrated and angry I am with your service. I used it for the first time on 3/19 and thought I was getting your best deal. One week later I saw the same deal for almost 1/4 of what I paid. When I called to express my disappointment, I was told that I should have called rather than book online. NO ONE ever told me this, and the information I was given was less than adequate in explaining this. To be honest, my husband and I were planning on 're-upping' with you for three years, and now I doubt that I will use your service anymore. I feel cheated, to say the least. Not a good way to start out with a service. I sure hope my timeshare is better than you guys. And oh... I'll be sure to spread the word. One bad review is worth a thousand good reviews...you know how that one works....
Just a note, that when I was first given information on your service, we were told how easy it was to do it ourselves online. When I called with my complaint, I was told that you should always call for the best prices. So in my opinion, this was a 'set up' for getting robbed. And just saying, 'sorry, we don't give refunds or adjustments' is not going to Win customers by any stretch of the imagination'.
MIAMI FA -- The world is busy these days. I have 2 weeks banked. They only look for availability from 1- 60 days ahead. So putting vacation time in at work is VERY HARD. Any hotel will take up to a year to book for availability. So, seeing availability in peek seasons is impossible with this company.
Last year I submitted a request for an exchange to a destination. I was told because it was the Caribbean that it would be difficult. They said if they didn't contact me,I should contact them. I did contact them in March and in June. They claim to have contacted me in April and when I didn't respond, I forfeited my week. I NEVER got this confirmation they're speaking of.
Furthermore, they claim, they'll give me back the week, but they'll KEEP the exchange fee of $154.00!!!!!!!!!!!! What??!!!!!!!! They even have me down as having taken the trip in July of 2008. I was HERE in my state!! What recourse do I have??? I just found all this out today when I attempted to exchange to another location. In addition, THEY even have records of me contacting them in JUNE to find out if they had found a location. What recourse do I have against them???
Why should I pay an exchange fee when I never exchanged??? I have called and written,,but I keep getting doors slammed in my face! HELP!!!