Interval International Stinks
Here is a letter that I sent to Interval International (minus personal info)
I just wanted to let you know how frustrated and angry I am with your service. I used it for the first time on 3/19 and thought I was getting your best deal. One week later I saw the same deal for almost 1/4 of what I paid. When I called to express my disappointment, I was told that I should have called rather than book online. NO ONE ever told me this, and the information I was given was less than adequate in explaining this. To be honest, my husband and I were planning on 're-upping' with you for three years, and now I doubt that I will use your service anymore. I feel cheated, to say the least. Not a good way to start out with a service. I sure hope my timeshare is better than you guys. And oh... I'll be sure to spread the word. One bad review is worth a thousand good reviews...you know how that one works....
Just a note, that when I was first given information on your service, we were told how easy it was to do it ourselves online. When I called with my complaint, I was told that you should always call for the best prices. So in my opinion, this was a 'set up' for getting robbed. And just saying, 'sorry, we don't give refunds or adjustments' is not going to Win customers by any stretch of the imagination'.