Preview Review

Next Review

Interval International Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
This Is a Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Horrible scam!!! I got two one week coupons from Marriott Vacation Club for Interval International. When I tried to use it, all the locations looks like a dump! So I use my Marriott Vacation Club to book a "decent" looking location for a week. But due to the Corona Virus outbreak, I had to cancel my reservation. Now, here is the catch.

They will give you another week for another year. However, given my experience on trying to use those weeks, I know my choices are horrible. And when I ask to redeposit the points back to my MVC account. It was told that I should have done so within 24 hours of my making my reservation. They have over 70 notice for the cancellation! This is just a scam and they have very limited inventories and the locations that I saw was very low in rating. Why would anyone do business with them? This is a scam of a business. Don't ever exchange your points for Interval International.

Replies
Continually Declining Customer Service and Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI -- I just waited almost 20 minutes on two separate calls, trying to find out why my deposits are wrong on their site. This was a decent company, but has been in steady decline for the past few years. I cannot get help, I ask for more information when someone has no answer to a simple question (why is the wrong week shown for my unit?) and then a ridiculous system to get into the system, followed by long, long waits. Still no one on the line. Save your money! If you can reach a person, they are really nice, but often can't help because the management doesn't train them enough in the workings of the company so that they can give you full information.

Replies
Interval International Struggles to Have Enough Inventory
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BANGKOK -- Some years back I invested in an Interval International Membership at the same time as taking up a Marriott Vacation Club timeshare agreement. In recent times it seems that Marriott and Vacation Club are going their separate ways, with available Inventory with Interval at great resort locations almost non existent. Today 11th November 2019 I attempted to book a week with Marriott Mai Khao Vacation Club for July 2020. To my amazement not only is Mai Khao Beach unavailable, but not much of anything else either.

The Latin of "Caveat Emptor" (Let the buyer beware) certainly prevails in this instance, and this particular buyer is not only now very aware but has just received a painful and expensive lesson with two Interval Certificates on file which are almost as close to useless as you would like to get. To the poor Interval International representative in Bangkok my commiserations having to deal with unhappy customers, but this is one organisation that has outlived its usefulness in my eyes. Time to move on, and to warn others as to the potential pitfalls of dealing with Interval.

Replies
Horrible Exchange Choices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I have been a timeshare owner for over ten years. In the past two years, I have put in requests a year in advance and kept searching for places we want to see and nothing is available. I. E. Key West, New Mexico, San Diego, Chicago, Cayman Islands, St Lucia. For the Caribbean, you MUST PURCHASE AN ALL INCLUSIVE FOOD PACKAGE. One I called about was $300 a day for 2 people so $2100 for food for a week. Are you crazy? Look at Cheap Caribbean. Very disappointed, can't get any weeks I want even a year in advance except if you buy a getaway for $1000 a week. So who is looking after us older members who made this company so successful???About time to think about selling for pennies on the dollar, not happy at all!!!

Replies
Advertisement
Worst Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I have been trying to deal with Interval International for years. I have deposited weeks with them that I can only find exchanges for that are all inclusive. I hate all inclusive resorts. I don't want to be forced to eat their food. The one and only time I accepted the all inclusive was in Barbados and we could not find a decent meal the entire week so had to go pay for meals elsewhere. Then another time we booked a week someplace else and the confirmation came back that it was all-inclusive but was not when we booked it. I complained enough to get my money back.

Most recently had a week that was going to expire because we could never find anything anywhere during the time we wanted to travel, which was not all inclusive. The few places that we did find that were not all-inclusive were dives in horrible places. I will never deposit my timeshare week with them again. It's bad enough dealing with the timeshare company, let alone the thieves at Interval International.

Replies
Signed Up and Cancelled Within Two Hours
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

6262 SUNSET DRIVE, FLORIDA -- Unfortunately, my timeshare company changed from RCI to II as my only trading option, so I signed up in an effort to see what I could get for my 2-bedroom in Cabo. They seem to do everything possible to keep you from knowing what they have until you deposit your week! They told me they could tell me what was available over the phone, but then their information didn't match my resort's information, so it was impossible to get past that "snafu". Once I started looking at their reviews, all I found was people saying that there was very limited availability.

I suspect I know why the process seemed designed to force me to deposit before seeing any available properties. They need inventory so badly, and I'm guessing you wouldn't sign up if you saw the lack of options. After getting extremely frustrated with both them and GBS International, I decided to cancel my II membership. Thank God I only have five years left with GBS too!

Replies
Timeshare Exchanges
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MIAMI, FLORIDA -- We've been II members for most of two decades. If we're willing to pay extra for a "Getaway" we can have our choice. But for an exchange, we rarely get in the top ten of our wish list. For example, if an II member wants to exchange their week for a week in the Washington, DC area, it is simply impossible. We made our request more than a year ahead for any time during the summer at any of the six resorts in the area, and nothing. Two years ahead, off season...nothing! Only by buying a getaway can it be done. We even called the resorts themselves; they're only contracted for getaways.

So what if we still have the exchange week that we can use somewhere else? We budgeted - and have time for - only a week of vacation each year. We ran into the same problem with resorts in Georgia, Alabama, and Florida outside of Orlando and Daytona - getaways only. Indeed, we have booked beautiful resorts all over the world, but almost never our first choice, even booking years ahead with a huge timeframe off season.

Replies
Exchanges or Lack of...
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I have Interval International (II) for several years. On two separate occasions, I exchanged my weeks to Flagship in Atlantic City. Flagship has 2 categories (1) hotel rooms - these are outdated and dreary (2) owner rooms - updated, nice inviting rooms. Interval International does not explain to you that when you exchange there that you will get the hotel room, not the owner rooms. On April 11, 2018 I called to see if they still have the same policy at Flagship, and flagship informed me that they do not know that a person has exchanged until 1 week before the check in date, and that I can request a owner's room upon check in but there is no guarantee.

I then called II and was told that Flagship was correct. The customer service person from II told me, "what do you think the owners just exchange, no the companies just release rooms so they can fill them. They fill the hotel rooms... We do not have the authority to say which room they give you." I did say that I understood but the "hotel" rooms make the Motel 6 look like the Ritz Carlton... II should not allow those places to participate in the exchanges. II should be protecting their customers.

Replies
Advertisement
Exchange ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, NEW HAMPSHIRE -- I was given 3 "free" guest certificates, but when it came to redeem one of them, I was told I have to pay for the MANDATORY "all inclusive package" directly from the resort.I just checked with the Moon Palace in Jamaica for how much the all inclusive package costs on top of my certificate exchange cost.

The certificate would have to be bought for about $200. For the inclusive daily cost, I was quoted $229 a day for one person and I was told that I have to pay for 2 people even though I was the only one going. It is discrimination for solo travelers. It would cost me $3,206 for a week there.

What's the use of owning a timeshare for exchange when I am quoted those kinds of prices? I can go directly to other sites with all inclusive for a fraction of this price. This is a total ripoff. It is absolutely RIDICULOUS.

I can't wait to get rid of my timeshare and get out of those scams.

It is a good thing I did not redeem that certificate and then would have the surprise to pay over $3,000 after the fact. I did find out about this on line for people who had this experience.

This is why I am writing this to warn other Interval International users.I also complained to Interval International directly.

Replies
Forced Sale Upgrade to Point System Not Manditory
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KINGS CREAK, VIRGINIA -- On our last visit we were required to visit the sales office. There a person named Mike in their sales office who told us that it was mandatory to switch to the point system. It was a 12,000.00 unnecessary update when we later spoke to the Interval International office in Kings Creak. So here we are out 12,000.00 for nothing. Watch out. They will scam you big time if you let them. Be very careful if you own a timeshare from this company. Seems this is the norm for them. Check their reviews and you will be surprised to see just how dishonest they are.

Replies
Top of Page | Next Page >

Interval International Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 50 ratings and
59 reviews & complaints.
Contact Information:
Interval International
6262 Sunset Drive
Miami, FL 33143-4843
1-800-468-3782 (ph)
www.intervalworld.com
Compare Travel Services