Interval International Consumer Reviews - Page 3

MIAMI, FLORIDA -- SHAME ON INTERVAL INTERNATIONAL!!! AND ITS MANAGEMENT TEAM FOR SEEKING PROFITS FROM DISASTERS!!!

I recently became a member of Interval International, and booked a trip in Key Largo, Florida. As everyone is aware Hurricane Irma has devastated the region and currently the resort we booked is closed.

I contacted a Customer Representative to discuss a refund or possibly make the alternative arrangements, but was told that since we did not have trip insurance that we would not receive any type of refund. However, we could be given another week that could be used within the next year. (I was told I could speak with a Resolution Specialist if I was unsatisfied, but that there were long wait times due to the high volume of traffic - wow now that says it all!). Worst customer service, and even worse customer appreciation!

I am not the owner of the resort and certainly cannot be responsible for its closing due to a hurricane but yet you say I should have bought insurance to cover the loss of the "vacation". There is nothing on your website noting that the insurance is covering a natural disaster! It speaks of medical emergencies and cancellations, not hurricanes!

Also, I paid over a thousand dollars for the week in Key Largo, FL. If you give me a week somewhere else there is nothing that says it will be comparably priced. So what if I pick a place that costs $3000 a week? Or conversely, is only $300 per week. And, to add insult to the injury I was told I'd lose the transfer fee of $180 for the Key Largo resort and would be required to pay another $180.00 fee.

SHAME ON INTERVAL INTERNATIONAL!!! AND ITS MANAGEMENT TEAM FOR SEEKING PROFITS FROM DISASTERS!!!

Ed R.

TENNESSEE -- We did a vacation exchange with II and booked a pretty nice place in Gatlinburg, Tn. Some months before the date of check in, I received a postcard telling me I had cancelled the booking and the fee would not be refunded. I discovered that the timeshare in Gatlinburg had burned to the ground. I called II to complain that I should not have to forfeit my booking fee and I should be allowed to rebook due to the fire. After a consultation, I was given the opportunity to rebook without an additional fee. Apparently, this fire affected many bookings. This was good customer services but I fought for it.

I didn't have a very good orientation for how to use II exchange but the best lesson I have learned is to pay attention to the emblem next to the resort. If there is no emblem, stay away from it. It's likely dated, ratty, the Bates motel or all of the above. The blue emblems are the best locations. Gold is pretty good and the silver might be clean enough but very dated. I'm getting use to the new hotel exchange that has to be done all online with. You designate how many points you want to use and maybe you don't need that many. We recently booked a hotel in Charlottesville, Va.

They try to rush you through the booking and there is a booking fee with maybe or maybe not, varied co-pays, but I just let the 18 min run out until I can do my own research then go back and book what looks good. It's safe to just stay at your home resort but I'm getting a little better at stepping out.

MIAMI, FLORIDA -- Have subscribed to membership in Interval International twice. Once ten years ago when I first purchased a timeshare, and again last year as I really wanted to do an exchange and thought Interval International might have gotten it together by now. Oh, they got it together alright. What a rip-off. They will take your exchange just fine but heaven help you if you try to exchange to something else.

If I wanted to go to an expensive all-inclusive hotel in Mexico for a bazillion extra dollars like they try to book you into--I would use several travel sites offering the same package for less money and without the loss of my timeshare unit which cost me maintenance fees yearly. DON'T DO IT! All a scam. The rental cars, the flight discounts, the time share exchanges, all of it. DON'T GO THERE!

I had a vacation ready to go a couple years ago but had to cancel my lock off side because my parties could not come. So they gave me a cancellation week with restrictions. I had to only reserve within the 30 day window. When came time there was only 5, hear me people 5 places in the entire Orlando area to get availability with all those properties! I had a 2 bedroom banked, only thing available were efficiencies and 1 bedroom when I had 4 guests two of which are grown boys.

So then I called interval and when they looked and they offered me property that was not even on the list online, some condo, community that rents out properties. REALLY? Then my question is, do they have some secret stash of properties? They did not try and accommodate me at all and I am a Gold Member (meaning nothing). Then I had to pay another exchange fee, yes that's right, a second fee of $149.00 when I paid it last year in order to exchange it in the first place. So I paid my maintenance fees, an exchange fee, a second exchange fee and had to accept a 1 bedroom when I had banked a two. Does anyone see something wrong with that?

So being that I was being terribly inconvenienced and they had such a limited inventory, I felt they should help me out some way. So I asked to be patched to customer service. Upon talking to customer service, they were like all choppy and robot like when they responded to me like they were being scripted.They don't think outside the box at all and have not real customer focus.

I asked for a waiver of the second fee since they could not accommodate our needs, me being downgraded versus upgraded. He told me that no he would not waive the fee and had all supervisor privileges and it's because I banked the week at the last minute. So I am being punished now by the company that I pay for service with?

Again, does anyone see a problem with this but me? So when I asked him could I speak to a manager. He told me that he was acting in the same way a manager is and is basically doing me a favor by Interval providing me a cancellation week at all. He then said that I did not have to take it if I didn't want it when it was clear that I needed a week. They were rude and over repeated attempts would not let me talk to a manager, kept saying they were in a meeting and left message for them to call me and never did. Interval is all about money and taking yours but the service had declined to what I classify today as Terrible!!!!

Despicable, I hope others respond because I am going to corporate and have my lawyer write them and at least they can give me an apology for poor service. If they had no other properties that is understandable if it is out of their hands, they can only work with what they have (I doubt this too in some way though), but what they could control they didn't/wouldn't and basically said to me was "oh well, so sad, too bad" when I pay my fee every year, on time, etc etc. Just no way to treat a customer, I am going to Shout this out till someone at II hears me!

FLORIDA -- I have always had wonderful service from Interval International and they have always been very helpful and patient with all of my requests. Business-like and accurate.

Why doesn't Interval refund resort upgrade charges when, due to the pandemic, we were never able to stay at the resort. Does the resort get any portion of the $600 extra we paid in advance to hopefully stay at a Palm Springs CA resort in May 2020? Interval must have low expenses, mostly underpaid staff, so why do they feel the need to profit during this unforeseen worldwide crisis? Shame, shame, shame on your policymakers/board members, etc.

MIAMI, FLORIDA -- Interval International will not let not me cancel my room or switch weeks due to this coronavirus. Lady told me on the phone that I can catch the virus anywhere so I need to come anyway. They have hung up in my face multiple time. Very rude company. Never seen anything like this before. This is me and my wife Anniversary celebration and they don't care anything about that.

FLORIDA -- I exchanged vacation to go Las Vegas from 4/11 to 4/18. I called to cancel due to pandemic coronavirus. My all other nonrefundable United air ticket and nonrefundable car rental from Priceline allowed me to cancel with full refund. When I call Interval International to cancel the reservation, they said they do not refund exchange fee. This is big company to serve for II timeshare owner. I am very disappointed their customer service plan over Corona Virus Pandemic.

BRISBANE -- I was sold II membership as part of a timeshare membership. It's a scam, unable to find accommodation. I traded my weeks. Timeshare with all the promise of the best places, NOTHING available. DO NOT WASTE YOUR MONEY.

Interval International, unlike other travel services, have not and will not support members/customers during the global coronavirus outbreak. Timeline restrictions, transaction fees and a willingness to work with members/customers is simply not extended to assist with unforeseen travel changes/restrictions.