J.B. Robinson Jewelers - Page 2

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2.6 out of 5, based on 7 ratings and
27 reviews & complaints.

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Very inconvenient service plan, bad customer service, and jewelry does not get clean when you bring it in for care
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WESTLAND, MICHIGAN -- When you purchase jewels from JB Robinson be careful because they are not going to mention that you are required to bring your diamond in every six months to be inspected and if something happens to it they won't cover it. When I went back to the store for service they we snotty, rude and acted as though they did not want to be bothered. When my jewelry was cleaned it came out looking just a bad as it did going in. They don't have a Smith so in order to get your jewelry cleaned properly and polished you have to bring it to the store, have them send it out for 7 to 10 business days at least, just for that. I didn't find that out until I got so upset from repeated bad customer service and still dirty jewelry that I finally just went off and told them everything that they had done up to this point to make me so sorry for being their customer, and then she told me about getting it sent off for about two weeks at least and don't bother going during the holiday when you have time because it takes even longer. How very, very inconvenient. I think that it is done purposely to detour me from bringing my diamond in for service because they are very nice when they sold it to me but not so much when I come back for service. I won't buy anything else from them, not that they care because they have so many stores it doesn't matter if they loose me as a customer. They have Kay, Leroy's, Jared, Sterling and the list keeps going. They talked to me very rudely in person and over the phone. I have learned my lesson, I will be more careful with selecting a store and read everything cause they are not going to explain it and go over anything with the customer. The customer service representative told me it is not the sale persons job to educate the customer, its there job to sell. Maybe you can save yourself the frustration that I feel by being careful, or not going to them at all. Who ever reads this will be better off than me. Good luck
     
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raven2010 on 01/02/2012:
What does your service agreement say about this topic? Words do not matter, writing DOES
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Poor Customer Service and Repairs
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Rating: 1/51
FLINT, MICHIGAN -- I purchased our wedding jewelery from JB Robinson Jewelers in the Genessee Valley Center . I was told to bring my engagement ring and enhancers in two weeks prior the my wedding date to have sent in to be sized and soldered. I am only a few days from my wedding now and still don't have my ring after three weeks. Each time I have been told a date that my wedding bands will be in I have gotten the run around from the manager Gerry. One of the times I called to try to get an answer what was going on with my rings I was told to calm down they will take care of it I have plenty of time. I finally was told last week my ring was in to pick up...later than Gerry told me of course. When my finance and I went to pick it up on of the enhancers had a large gap in between in and the engagement ring and was crooked. I AM NOT PUTTING ON MY WEDDING BANDS AT MY WEDDING WHICH I TAKE AS A SYMBOL OF LOVE AND COMMITMENT TO JUST HAVE TO TURN AROUND AND TAKE IT OFF AGAIN TO GET SENT BACK TO BE FIXED FOR ANOTHER UNDISCLOSED AMOUNT OF TIME! This experience has been completely unacceptable to my fiance and I and everyone else I have told and will keep telling more of this. As of today I still don't have my wedding set! VERY UNHAPPY ALL AROUND WITH THIS SERVICE!
     
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Never go back
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VIRGINIA BEACH -- My Fiance purchased a citizen watch at JBR for my Christmas present. Before I realized it isn't worth it to me to have a watch(I have a cell phone). I decided to comparison shop. I found it for $200 cheaper at multiple reputable sources online. When I went to return it 14 days after she purchased it. The sales lady would not accept it back until I got on the phone with Customer service and threatened to go to every review site I could find and write about my experience. She then reluctantly took it back per their 30 day full refund policy. Even if they were not way over priced there is no way I would go back to them or their affiliates.
     
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Venice09 on 01/11/2012:
What was the reason for not accepting the return?
onlooker on 01/11/2012:
If you read through comments regarding on-line sales, and delivery for Christmas, even the reputable companies had trouble. I think your Fiance/e went the safe and secure and reliable repair warranty route that cost 200US$ more - S/he took it on the chin to get you a good watch and have it in hand for Christmas. After Christmas you wanted to return it fine.
Why were they denying the return - opened, used, reset, band sizing, special discounted price??
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Warranty Issues
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I bought a ring Nov 2009. I had it cleaned and inspected every 6 months or so per the warranty instructions. However, the last time that I had it done, 8-13-2011, the employee, Mitch, did NOT record the cleaning in the computer or give me documentation.(Everything was alright when he checked it out). As a result, when my diamond fell out 9-13-11, the warranty was voided because this employee did not document it or give me a receipt. As a result of this, I am complaining to everyone I know NOT TO SHOP AT JB ROBINSONS. He had my info pulled up, but couldn't type it in? I suspect this was done intentionally to void the warranty.
     
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trmn8r on 09/14/2011:
You may suspect this was done intentionally, but I'd want more evidence there is a pattern of this behavior to believe it to be so.

Not saying that you are doing this, but the store in return could allege that you forgot to bring the ring in for an inspection, and now are trying collect. It cuts both ways unless there is something on paper and/or in the computer.
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Total Experience was unprofessional, to say the least.
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UNIONTOWN, PENNSYLVANIA -- December 2010 I dropped my ring off in the Uniontown, Pa JBR store to have it resized. After waiting three weeks, I received a call from them explaining that a diamond had fallen out and it would be sent out again for repairs. In February 2011 I moved to Morgantown Wv (still no word about my ring). Finally, near the end of March, I call the Uniontown store to check the status of my ring. The associate (Korie) explains to me that they have no record of me ever dropping off a ring at any of there store. She said the receipt I had was basically useless and

SHE PRETTY MUCH CALLED TO "A PERSON TRYING TO STEAL A RING."

Several calls later her story remained the same - her rudeness and unprofessionalism and name calling remained the same. She told me she checked everywhere, even calling corporate office with no records.

Finally I drove in, and same story, same woman.

I HAD TO CALL THE STATE POLICE TO FILE A POLICE REPORT. Then "suddenly she found the ring".. she called corporate office and found out my ring had been shipped to the Morgantown JBR. kind of fishy, huh?!

I travel and hour back to pick up my ring, and I kid you not, 20 after I'm home I notice a diamond is missing from my ring, yet again.


NEVER, EVER AGAIN WILL I TRUST JBR JEWELERS, AND NEITHER SHOULD YOU. I'm hoping tomorrow I can get my diamond replaced without a problem.. I'm not letting this ring out of my sight...and when it's done, I'm taking it to another company to be checked to make sure no diamonds were replaced with fakes.

     
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Venice09 on 04/06/2011:
That's amazing. Did they really think you would just walk away with receipt in hand and forget about your ring? How arrogant!

I have to say though, under the circumstances, you really should have checked the ring carefully before leaving the store. I think it's wise to never let it out of your sight again.
Anonymous on 04/06/2011:
Did you report all of this to their corporate? I would. And I would include the report filed to the state police. They should not charge you for anything, and if you had already paid, I really hope you were given a full refund. Let us know what happened when you took the ring back for the missing diamond.
Ytropious on 04/06/2011:
You didn't like them calling you a thief and you weren't, but what if that girl was not a thief either? She didn't re size your ring, and likely never touched it. For all we know someone above HER was pulling the wool over her eyes to steal your ring?
Venice09 on 04/06/2011:
Yt, if that's the case, it makes this even worse. I wouldn't do business with a company that does that to an employee.
edgar67147 on 12/19/2011:
they just did the same to me. in westland Michigan at the WESTLAND MALL. I'm extremelly pissed I don't know what to do!!
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Faulty Jewelry
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This is the worst jewelry store ever and I will NEVER purchase anything from there again. I bought a watch from them that was appearently scratched when I purchased it. When I tried to return it they said they wouldn't take it back because of the scratches it had, that it had been "worn." They are running a scam because the watch remained in the box from the day it left the store until the day it went back. I advise people to NEVER purchase anything from here and if you do you better check the jewelry VERY carefully. When I talked to corporate the response was "we talked to the manager and he said it was worn so we have to go by his statement since he's the manager " and she kept stating that the policy did not allow them to accept a worn watch.

If they can't accept returns of worn watches (even though the one I purchased was never worn) they should not let people try them on.
     
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Skye on 03/03/2011:
If apparently it was scratched when you purchased it, why did you buy it? You could have told them about the scratches right there, and they would given you another watch, scratch free on the spot. Did the watch have that little protective clear cover, on top of the crystal?

I'm sorry, but I don't think they did anything wrong. I'm not sure what type of scam they are running. To me, it's more like buyer beware.
trmn8r on 03/03/2011:
This comes down to a difference of opinion in when the scratch was caused. Thus, it would be wise to examine such an item carefully prior to leaving the store. Even if you are right, there is no way to prove it.
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JB Robinson Misleading Company Representation
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WALDORF, MARYLAND -- JB Robinson Waldorf Maryland Sale Lady with a very dark haired Asian selling her own jewelry while working. I was approach while buying a ring.
Then when I came home I was very surprise she called me at home when I did not gave her my phone number guess she must have gotten it from the computer data. Then the following day she called me again and ask if I am interested to buy her jewelry. Then start talking how bad her co-workers.
WASHINGTON -- The law firm of Cohen Milstein Hausfeld & Toll, PLLC, co-lead counsel for the plaintiffs, announced that it has filed a class action lawsuit in federal court in the Southern District of New York on March 18, 2008 on behalf of 15 current and former female employees of Sterling Jewelers, the nation's largest chain of jewelry stores. Sterling Jewelers was charged with committing widespread sex discrimination against its female retail sales employees. Sterling Jewelers operates more than 1300 stores located in shopping malls and centers in every state in the nation. The stores operate under at least 12 retail brand names, including Jared The Galleria of Jewelry, Kay Jewelers, Belden Jewelers, JB Robinson Jewelers, Marks & Morgan Jewelers, Weisfield Jewelers, Osterman Jewelers, Shaw's Jewelers, Rogers Jewelers, LeRoy's Jewelers, Goodman Jewelers and Friedlanders Jewelers. The suit was filed by 15 current and former female employees who have worked at stores located in New York, Florida, California, Texas, Indiana, Missouri, Massachusetts, Nevada and New Jersey. The suit claims Sterling Jewelers has engaged in a pattern or practice of sex discrimination by denying female retail sales employees equal opportunities to be promoted into and within management jobs, and by paying them less than men performing the same work, at the same levels, in the same stores and at the same time period. The suit seeks fundamental changes to Sterling's personnel policies, as well as awards of earnings and benefits lost because of discrimination and compensatory and punitive damages.
"While Sterling Jewelers sold more than $ 1 billion in jewelry last year, it failed to p
     
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Venice09 on 09/01/2010:
I think you're complaint is about an employee trying to sell you jewelry on the side, but I'm not sure what the class action suit has to do with you. If you're not interested in buying jewelry from this woman, just tell her so.
jktshff1 on 09/01/2010:
I would have said something to the management of the business. Especially after getting calls.
Anonymous on 09/01/2010:
Was she trying to make you feel sorry for her so you'd buy some of her jewelry? I would have done what jkt said, she looked up your personal information on record with her employer and placed a phone call to you in an attempt to solicit a sale.
clutzycook on 09/01/2010:
In a lot of places, that alone is enough to get you fired.
Anonymous on 09/01/2010:
I agree clutzy. I know where I work, any employee contacts a customer by going into their account information w/o their consent would get fired on the spot. People that do that kind of stuff are really crossing the line.
Venice09 on 09/01/2010:
Just, I do think that's what the employee was trying to do, but I don't know why the OP went on and on about the civil action suit. It makes it sound like she's defending or justifying the employee's behavior. I would first tell her that I wasn't interested in buying jewelry so at least she'd have the opportunity to back off before possibly getting fired. If she didn't take the hint, then I would report her.
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They've Ruined My Wedding Ring
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TAYLOR, MICHIGAN -- In May 2008 I took my wedding ring to JBRobinson Jewelers to have the shank repaired as it had broken. The ring sat in the shop for 2 weeks. They said it would be back in 10 days. After I inquired they said, "Oh, no one called you? They cannot repair it, you have to have the shank replaced for $90." Okay, fine I said. So another 2 weeks went by and the ring was sent back with a beautiful new shank on it. BUT it was a size 3! I wear a 5 3/4! So they sent it back and they mangled it. They just stretched it out.

We sent it back for fixing. They fixed it, got the size right. The person who had taken it from a 3 to a 5 3/4 heated it up and just pulled on it and the entire ring was disfigured. I wore it for a month and then noticed that a diamond fell out of the shank because of the poor repair they had done. So I took it back in tears as this is my wedding ring and it will never be the same ring blessed at my wedding. They said they wanted their best guy on it but he was out of town and I had to wait a week. Then, I called back and they said (after the first week) that the guy was at their corporate office and wouldn't be back for another week.

Now we are into week 3, I called this past Friday, they said they would check on it and call me back. Never did. I called today, and someone will get back to me later today. This is my wedding ring and they screwed it up and no one seems to care! I'm waiting to hear if the guy at the shop will recast the entire ring as it is too disfigured to repair. HELP!
     
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Anonymous on 09/08/2008:
You're lucky you found the diamond. Many people have the stones fall out and never knew it happened till it is to late. Hope JBRobinson does what's right as this was your wedding ring.
Anonymous on 07/06/2009:
I would have been so furious if I were you! I completely understand where you are coming from. They were not very attentive with your needs. You should try to speak to the person highest up that you possibly can. I would really be on them every day about this.
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Botched Repair
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WESTLAND, MICHIGAN -- On January 12, I presented my Wittnauer TTC for repair. I was told I would get an estimate in 10 days. After two weeks I called to check the status of my estimate and was told they would call in a couple of days. After the third week had gone by I called again and was told someone would return my call that day. I waited three hours and paid the store a visit. Needless to say I was steamed and upon my entry I demanded to get the name and location of the repair facility. They notified mall security instead. I calmed down and let them do a song and dance about allowing them to resolve the issue.

This was a Sunday so they asked me to wait to hear from them no later than Tuesday. The following Friday I received a call from them saying the watch was ready and the repair was $170. I went in to retrieve my item and immediately noticed that the sweeping second hand was missing. I asked the manager what happened. He smiled, took my watch, moved the crown (to actuate the hands) and handed it back to me. I was getting heated again, but gave in to restraint and asked him for the detailed invoice that described the repair. He gave me a white piece of paper with "$170.00" written on it and began to ring it up. I sent their customer service an email early this morning and I await the bull---- to follow.

I wish I would've read about them before my ordeal. Please share my pain and boycott this chain. If they follow up and rectify this situation I will repost. Judging from their rating I doubt that you will see anything positive from me or anyone else.
     
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StarStarStarStarStar
I recently purchased an engagement ring for my fiance.
Posted by on
Rating: 5/51
DUBUQUE, IOWA -- Awesome experience and staff! Thank you for all of your help. JBR will be my jeweler for life.
     
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