J.B. Robinson Jewelers - Page 2

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2.6 out of 5, based on 8 ratings and
28 reviews & complaints.

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Poor customer service at store
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WESTLAND, MICHIGAN -- I went to JB Robinson Jewelery on OCT 21st 2011. I walked in the store with my girlfriend and checked out a few engagement rings.... As I was talking to the sales lady she mentioned a ring on sale for a really good price and making it sound as a GREAT DEAL, so she brought it out and my girlfriend actually liked it. So right there I said I want to put it in lay away. Everything was pretty good so far, then a month later after making big payments on the ring every week of almost half my check, I finally paid it off by NOV 20TH. So the lady said OK now we can go ahead and send the ring for re-sizing it and the promise date to get it back was DECEMBER 6TH (everything was OK up to that point).

Then I went to the store on DECEMBER 5TH NOT THE 6, I WENT A DAY EARLIER THAN THE PROMISE DATE. As I walk into the store there was 2 sale ladies and the manager. One of the sale ladies was busy with a customer and the other was talking to the manager and a lady that was there talking about stuff non related to sales. they were there talking for at least 10 minutes without asking me if I needed help... Finally the manager asked me have you been helped and I said yes I just come to get engagement ring because it was sent out for re-sizing, and I'm here a day early to see if its ready. The manager looked up my info in the computer and said to me IT SAYS HERE THAT THEY FOUND A CHIP ON ONE OF THE DIAMONDS AND THEY HAVE NOT SIZED IT YET! I WAS LIKE WTF. How come nobody called me to inform me about this??? The manager is like ohh I'm soo sorry let me call to see how long would it take to get it fixed. 15 minutes later she comes back and tells me its going to take 4-to-6 weeks to fix it. By that time I was more pissed. I said I want my $$$ back and she said it would take a couple weeks for them to send me a check. I'm like you know what I want the corporation number and your name. Then I left the store called the corporation. After another hour of waiting and talking to a lady there... she said WE WILL SEND ANOTHER RING EXACT TO THE ONE YOU BOUGHT FROM A DIFFERENT STORE AND WE WILL SIZE IT IN A MATTER OF 2 WEEKS AT MOST. I SAID I REALLY HOPE SO BECAUSE I WAS PLANNING ON GIVING IT TO MY GF ON CHRISTMAS.

ANYWAY the lady at the corporation was actually really nice to me and assured to me the ring will be on my hands by DECEMBER THE 19TH. I JUST HOPE ITS THE SAME EXACT RING AND WITHOUT ANY MORE ISSUES. ANYWAY THANK YOU FOR TAKING THE TIME TO READ MY COMPLAINT. I'M JUST TRYING TO KEEP CONSUMER AWARE. I'M JUST A HARD WORKER AS MANY OF THE CONSUMERS.
     
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Don't Let Them Get Over You
Posted by on
Rating: 3/51
FORT GRATIOT, MICHIGAN -- In 2013 I purchased earrings on my account with them with a deposit down to get the no interest terms for pay back. Long story short, after months I finally looked at my statement and seen I was being charged interest. It took a whole two days for them to fix and credit my account back for the interest I had been paying. This should have never happened in the the first place. Take pictures during purchase at the store, before the 6 months inspection and at the store again after they inspect and especially before and after repairs right at the store so they can't lie, grounds to be taken to court cause you'll have proof. Record if you need to cause I'd be really pissed and close my account if they ever try and screw me over again.
     
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Poor Customer Service and Repairs
Posted by on
Rating: 1/51
FLINT, MICHIGAN -- I purchased our wedding jewelery from JB Robinson Jewelers in the Genessee Valley Center . I was told to bring my engagement ring and enhancers in two weeks prior the my wedding date to have sent in to be sized and soldered. I am only a few days from my wedding now and still don't have my ring after three weeks. Each time I have been told a date that my wedding bands will be in I have gotten the run around from the manager Gerry. One of the times I called to try to get an answer what was going on with my rings I was told to calm down they will take care of it I have plenty of time. I finally was told last week my ring was in to pick up...later than Gerry told me of course. When my finance and I went to pick it up on of the enhancers had a large gap in between in and the engagement ring and was crooked. I AM NOT PUTTING ON MY WEDDING BANDS AT MY WEDDING WHICH I TAKE AS A SYMBOL OF LOVE AND COMMITMENT TO JUST HAVE TO TURN AROUND AND TAKE IT OFF AGAIN TO GET SENT BACK TO BE FIXED FOR ANOTHER UNDISCLOSED AMOUNT OF TIME! This experience has been completely unacceptable to my fiance and I and everyone else I have told and will keep telling more of this. As of today I still don't have my wedding set! VERY UNHAPPY ALL AROUND WITH THIS SERVICE!
     
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Never go back
Posted on
VIRGINIA BEACH -- My Fiance purchased a citizen watch at JBR for my Christmas present. Before I realized it isn't worth it to me to have a watch(I have a cell phone). I decided to comparison shop. I found it for $200 cheaper at multiple reputable sources online. When I went to return it 14 days after she purchased it. The sales lady would not accept it back until I got on the phone with Customer service and threatened to go to every review site I could find and write about my experience. She then reluctantly took it back per their 30 day full refund policy. Even if they were not way over priced there is no way I would go back to them or their affiliates.
     
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JB Robinson Misleading Company Representation
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WALDORF, MARYLAND -- JB Robinson Waldorf Maryland Sale Lady with a very dark haired Asian selling her own jewelry while working. I was approach while buying a ring.
Then when I came home I was very surprise she called me at home when I did not gave her my phone number guess she must have gotten it from the computer data. Then the following day she called me again and ask if I am interested to buy her jewelry. Then start talking how bad her co-workers.
WASHINGTON -- The law firm of Cohen Milstein Hausfeld & Toll, PLLC, co-lead counsel for the plaintiffs, announced that it has filed a class action lawsuit in federal court in the Southern District of New York on March 18, 2008 on behalf of 15 current and former female employees of Sterling Jewelers, the nation's largest chain of jewelry stores. Sterling Jewelers was charged with committing widespread sex discrimination against its female retail sales employees. Sterling Jewelers operates more than 1300 stores located in shopping malls and centers in every state in the nation. The stores operate under at least 12 retail brand names, including Jared The Galleria of Jewelry, Kay Jewelers, Belden Jewelers, JB Robinson Jewelers, Marks & Morgan Jewelers, Weisfield Jewelers, Osterman Jewelers, Shaw's Jewelers, Rogers Jewelers, LeRoy's Jewelers, Goodman Jewelers and Friedlanders Jewelers. The suit was filed by 15 current and former female employees who have worked at stores located in New York, Florida, California, Texas, Indiana, Missouri, Massachusetts, Nevada and New Jersey. The suit claims Sterling Jewelers has engaged in a pattern or practice of sex discrimination by denying female retail sales employees equal opportunities to be promoted into and within management jobs, and by paying them less than men performing the same work, at the same levels, in the same stores and at the same time period. The suit seeks fundamental changes to Sterling's personnel policies, as well as awards of earnings and benefits lost because of discrimination and compensatory and punitive damages.
"While Sterling Jewelers sold more than $ 1 billion in jewelry last year, it failed to p
     
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I recently purchased an engagement ring for my fiance.
Posted by on
Rating: 5/51
DUBUQUE, IOWA -- Awesome experience and staff! Thank you for all of your help. JBR will be my jeweler for life.
     
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Always a Good Experience
Posted by on
Rating: 5/51
PITTSBURGH, PENNSYLVANIA -- My husband and I have done business with them for several years and have had great experiences. The staff is wonderful at the store at the century 3 mall in Pittsburgh, especially Barbara. My rings are beautiful and I've never had an issue with the gold or diamonds :)
     
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Warranty Issues
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I bought a ring Nov 2009. I had it cleaned and inspected every 6 months or so per the warranty instructions. However, the last time that I had it done, 8-13-2011, the employee, Mitch, did NOT record the cleaning in the computer or give me documentation.(Everything was alright when he checked it out). As a result, when my diamond fell out 9-13-11, the warranty was voided because this employee did not document it or give me a receipt. As a result of this, I am complaining to everyone I know NOT TO SHOP AT JB ROBINSONS. He had my info pulled up, but couldn't type it in? I suspect this was done intentionally to void the warranty.
     
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Total Experience was unprofessional, to say the least.
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UNIONTOWN, PENNSYLVANIA -- December 2010 I dropped my ring off in the Uniontown, Pa JBR store to have it resized. After waiting three weeks, I received a call from them explaining that a diamond had fallen out and it would be sent out again for repairs. In February 2011 I moved to Morgantown Wv (still no word about my ring). Finally, near the end of March, I call the Uniontown store to check the status of my ring. The associate (Korie) explains to me that they have no record of me ever dropping off a ring at any of there store. She said the receipt I had was basically useless and

SHE PRETTY MUCH CALLED TO "A PERSON TRYING TO STEAL A RING."

Several calls later her story remained the same - her rudeness and unprofessionalism and name calling remained the same. She told me she checked everywhere, even calling corporate office with no records.

Finally I drove in, and same story, same woman.

I HAD TO CALL THE STATE POLICE TO FILE A POLICE REPORT. Then "suddenly she found the ring".. she called corporate office and found out my ring had been shipped to the Morgantown JBR. kind of fishy, huh?!

I travel and hour back to pick up my ring, and I kid you not, 20 after I'm home I notice a diamond is missing from my ring, yet again.


NEVER, EVER AGAIN WILL I TRUST JBR JEWELERS, AND NEITHER SHOULD YOU. I'm hoping tomorrow I can get my diamond replaced without a problem.. I'm not letting this ring out of my sight...and when it's done, I'm taking it to another company to be checked to make sure no diamonds were replaced with fakes.

     
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Faulty Jewelry
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This is the worst jewelry store ever and I will NEVER purchase anything from there again. I bought a watch from them that was appearently scratched when I purchased it. When I tried to return it they said they wouldn't take it back because of the scratches it had, that it had been "worn." They are running a scam because the watch remained in the box from the day it left the store until the day it went back. I advise people to NEVER purchase anything from here and if you do you better check the jewelry VERY carefully. When I talked to corporate the response was "we talked to the manager and he said it was worn so we have to go by his statement since he's the manager " and she kept stating that the policy did not allow them to accept a worn watch.

If they can't accept returns of worn watches (even though the one I purchased was never worn) they should not let people try them on.
     
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