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J.C. Penney Company, Inc. Custom Drapes Consumer Reviews

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Poor Workmanship on Very Expensive Woven Blinds
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Rating: 1/51

ORLAND PARK, ILLINOIS -- I ordered and paid for one of the most top quality woven blinds Penney's has to offer at $280 per window. I measured precisely and noted the sales representative wrote the measurements down correctly. I chose not to have the ends bound, and saw that it was stated in the order.

I received the blinds at my house as expected, but the room was being rehabbed and was not ready for them. When I did finally put them up, I saw that the company had measured and cut the blinds as if I had ordered the side binding, causing them to be almost an inch short on each side. One of the pull handles was screwed in off-center, causing the blind to skew when pulled down. I redrilled a proper hole and moved the pull handle. I used a same color $5 burlap ribbon to bind each edge and they turned out nicely. I will never order from Penney's again.

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Worst Quality I Have Ever Seen In Custom Drapery
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Rating: 1/51

MELBOURNE, FLORIDA -- My order arrived at my home in an extremely large box that was damaged. The drapery was attached using screws and washers and inserted in a plastic bag. Custom drapery should not arrived damaged, dirty and have dead bugs stuck on fabric. The worst of it all, the drapes were put together with Staples, fabric was torn in many (8) places, stained in three places, dead bugs stuck on back of header, uneven, poorest craftsmanship I've ever seen. I could have made the drapes at home and saved $1,700.00! JCPenney Custom Drapery is not what they was were back in 2005. DO NOT RECOMMEND THEM!

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Do Not Use JCPenney, Absolutely the WORST!
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Rating: 1/51

OCALA, FLORIDA -- Promised 8 weeks, 6 months later still not done. Poor communication with decorator with dated taste, no app to know what you are receiving. Also after signing contract, now they want to charge more money to complete the job. After putting holes in my custom faux walls they threaten to jerk everything down if I did not pay for an unfinished and very poor job.

Paid $960 for a table and buffet runners that were like saggy skin, thin and wrinkled material (saggy). Now they are trying to get more money from me to complete the window in our original contract. DO NOT USE JC PENNEY'S CUSTOM WINDOW TREATMENT, use someone else or buy material to have them made. Anything is an improvement over them. THEY ARE THE WORST!!!

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Roman Shade Window Coverings
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Rating: 2/51

OCALA, FLORIDA -- I was hoping for a soft look for our bedroom windows, family room and dining room. If you are looking to do balloon shades make sure you do not have a soft and pliable material. They look very wrinkled and hang funny over the lines for raising and lowering. I tried steaming them and it did remove some of the wrinkles but they still hang funny. If I had it to do again, I would certainly NOT choose this product or store. Also, smaller balloons may have been a better idea with than 6-inch ones, especially with soft, pliable fabric. I doubt the people who assist with choices really know very much about the product and recommendations are poor. Find a reputable store.

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Total Fiasco!
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Rating: 1/51

PORTLAND OREGON -- I ordered custom drapes for 2 windows on Nov 5; 2019. Boxes began arriving in December. When the installer came, he could not install anything, there were parts missing for both windows, and one of the rods was wrong. Finally another rod was delivered last week, so another installer arrived. Again, the wrong rod! Another month of boxes in my way. The drapes he did put up were installed wrong, 2 inches too high so they look like they shrunk. They are grommet top, but he did not know how to install the wands. Told me to just use my hands to open and close them! Will Penney's pay for dry cleaning? Or repair the extra holes in my wall? I will never buy anything from Penney's again. TOTAL INCOMPETENCE!

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Don't Get Got!
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Rating: 1/51

GEORGIA, GEORGIA -- September 2019, ordered valance and drapes for my new home. The decorator was pleasant, but at time didn't realize I was getting taken advantage of. I was made to sign a what I believed was an order confirmation but was a binding contract, stating I only had 3 days from date of signature to cancel my order.

My order arrived UPS the end of October and the measurements were all wrong. I requested that the order be returned and I receive a partial refund. The decorator stated "that won't happen". I contacted the JCP corporate office on several occasions, they were rude and disrespectful. I filed a complaint in November and on 12/30/19 they reship the absolute same wrong order. I am out of over $4000.00 dollars. JCP takes advantage of Senior Citizens and robs them blind. Don't get Got!

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Blind Installation
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Rating: 1/51

BURNSVILLE, MINNESOTA -- I purchased custom vertical blinds with installation service. Buyer beware! I just spent a fortune finishing my basement. Everything was new. The installation man came to install and placed them as crooked as a ram's horn. When I told him they were crooked, he simply moved the holes, leaving the remnants of the previous holes there! The blinds themselves were backwards so when they were opened halfway, the pattern wasn't visible!

I also ordered a set for my upstairs sliders which have a window over the door. No one advised us if you left the window exposed, there wouldn't be a place to secure them in the center, which would lead to them drooping! This all started in March. It is now July and nothing has been corrected. Save yourself the headache and go elsewhere. The incompetence is outstanding...though everything else is not!

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Ordered Drapes July 2018 and Still No Drapes March 2018
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Rating: 1/51

AUSTIN, TEXAS -- I ordered drapes from JCP at the end of July 2018. I was told they would be in within 5 to 7 weeks. After no contact from the consultant, I decided to call on the 8th week. I was told after my original 7 weeks that the drapes were on backorder and there were no drapes being made. Finally the drapes arrived and was installed in December 2018. Approximately 5 months and not 7 weeks. When the drapes were installed they were so wrinkled that the installer had to come back out 2 weeks later to steam them. When he steamed them it made it worse. I called JCP and told them that the drapes looked horrible. So they determined that the fabric was defective. At this point I am furious!

So I had to start all over and pick out another fabric. Still trying to give JCP the benefit of the doubt. Boy was I wrong. I was assigned a new consultant and she informed me that she took this fabric out of her kit because she had trouble with it being wrinkled. Why was I not told about this when I ordered it? Again I was told my fabric would be in now within 10 weeks. I called for an update and of course they are on backorder again! Still no fabric! I am waiting the 10 weeks and if there is no fabric, I want a FULL refund!!! Not to mention that I have been paying interest on these drapes since August!!! I HAVE HAD ENOUGH!!!

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Blinds Ordered in Sept 2017 and Have Replaced 3 Times and Had to Wait 8-12 Weeks to Remake
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Rating: 2/51

BRADENTON, FLORIDA -- I'm upset with both the product and installation. The amount of time to get new window treatments made was 12 weeks then they weren't manufactured correctly and 3 had to be remade which took another 8 weeks. Then re-installation was shoddy and had to have decorator back out and she had 5 remade saying they weren't made correct and again had to wait manufacturing time then took another week to get install appointment and then not kept as scheduled at 2 pm — and at 3:30 he called to say it would be 4:15. It is 3/14 - it's been 6 months of back and forth nightmare and I am very dissatisfied and they demand their money no matter what.

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Save Your Money, This Has to Be the Absolute Worst Custom Sewing I Have Ever Seen.
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Rating: 1/51

VERNON HILLS, ILLINOIS -- This all started in October 2016. It is now February 2018 and I have come to the conclusion that JC Penney's custom department just cannot make pinch pleats, I thought the 1st set was bad but now they remade the same drapes and the second pair are worse than the 1st pair. I don't want to count how many times the installer has been to my house to steam the drapes before the decision was made to reorder them.

I orders vertical blinds also that have to be taken down and reordered in a different fabric because the 1st set of blind just moved if you walked by and they didn't close completely. I ordered cornices above each window and that is the only part of the order that is satisfactory. At this point the only thing JC Penney can do for me is to refund my money so I can call on a professional for pinch pleated drapery.

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J.C. Penney Company, Inc. Custom Drapes Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 14 ratings and
19 reviews & complaints.
Contact Information:
J.C. Penney Company, Inc.
6501 Legacy Drive
Plano, TX 75024-3698
972-431-1000 (ph)
972-431-1977 (fax)
www.jcpenney.com
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