BRONX, NEW YORK -- In reference to the complaint against JCPenney at Bay Plaza Mall, 100 Baychester Avenue, Bronx NY 10475. My wife and I were buying blinds for our home and noticed a 70% off sale at JCPenney. The measurements were entered in at a computer in the back, and the sale completed at the register up front. We wanted to shop the price around so we priced out one blind. At Home Depot the price of a 30" x 53" Bali Casual classic white satin pinstripe shade was 150.00. At JCPenney the price for the same exact shade is $566.00. Which seemed outrageous.
But an "Event Retail price" was applied at the computer at the back which brought it down to $169.80. Still not competitive enough with Home Depot. That's when the manager, Henry moss stepped in and told me that the 169.80 had not yet received the 70% off. I pointed out the math and said that it looks as if it had. 169.80 happens to be 70% off of $566.00. He re-iterated and told me that the 70% off cannot be applied until the order gets to the register up front and rung up. To which I said let's ring it up and void it so I can see the price (which should come to about $50.00). ** told me that if he voids the order I will be charged 25% of the price.
Also seemingly outrageous. I said "How do I know if I want it if I don't know the price?" And in front of 2 other employees pointed to the 169.80 and said "I swear to you 70% will come off of this price when you ring it up." Just a little background: I have my MBA in finance from NYU. My wife who was also present, is the senior marketing director for credit cards at Citigroup. If there is one thing we know it's numbers. There was no misunderstanding. ** made it clear at least three times. The information given to us by your manager was false.
I took all of the measurements around my house (14 windows) and drove back to JCPenney the following day. My wife and I spent 2 hours logging in the information into a computer in the back. It took this long because the woman who helped me was painfully untrained and had to re-enter the information several times. When the offer did not stand at the front register I demanded to speak to **, but he was not around. I got passed around to a few employees landing at ** who took the information, left for an hour and came back telling us there was nothing she could do. 3 hours and 30 minutes total of my time in the store.
The employees who were present at the time ** told me about the price coming off at the register could not recall any details about the night before. I feel like I was reeled into making this huge investment just so ** or one of the employees could make a commission. It also seems as if the price of the shades was jacked up to $566.00 so that JCPenney could bring the price down to a competitive level and call it a 70% off sale. I will be contacting Bali to investigate the possible price fixing.
HELENA, MONTANTA -- The Cabin Creek line is wonderful. Since I can't buy them at Penney's store, where or can a person get a catalog? That brand is one that fits the body beautifully, especially if a person is long-waisted. No other brand has the top quality for the different shapes of our bodies and so this brand is missed so much.
Also, the price is right, that company doesn't overcharge like so many of other brands do, and those brands for the price doesn't even fit well. So, if possible there might be a place out there were the Cabin Creek is still available and a person could order them or whatever needed by mail?
I haven't heard if their company is still in business, hopefully it is. A smart business, or wanted to start a business store person is letting a great thing get away as it would be a good thing to invest in. So many, not just women, but men also always have thought Cabin Creek was the best. I know my husband thought the jeans especially fit really great.
MANY, CALIFORNIA -- J.C. Penney's is definitely no longer the store that we have all grown up with that sold quality merchandise. We bought new towels about a year ago and they're already fraying and seams are coming undone. We bought 2 sets and they are interchanged every other week so it's not like we wash them to death. The sets of towels that they replaced were 8 years old and still in good condition.
Also, J.C. Penneys has discontinued their "Cabin Creek" jeans for women. They wore well and were comfortable. I have not been able to find other "pull on" jeans that compare to Cabin Creek. I've shopped at Penney's for years but that is coming to an end because I just can't find the product that I want. No wonder they are struggling. Keep it up, it won't be long before they're out of business also. What a shame! Another American icon down the drain.
NEW PHILADELPHIA, OHIO -- I was surprised to find this string of complaints. I thought I was the only one who was unhappy that JC Penney had dropped this brand. I complained at the office of my local store but got nowhere. The only time I go to the store now is to see if by some miracle they have restocked Cabin Creek. Corporate managers are clueless when it comes to what real customers want. I worked in retail once and saw it all the time.
Somebody at corporate office would get a brainstorm because they have to justify their jobs and the poor "associates" at the bottom level have to listen to the customers' complaints. But nobody higher up will ever admit they made a mistake.
VANCOUVER, WASHINGTON -- This store at the mall in Vancouver has two entrances: one to the mall and one from the parking lot. When one enters, the women's underwear is displayed for all patrons to see--families with young children, teenage boys, etc. Is it necessary that all who enter get an eyeful of mannequins that are mostly naked? I heard a child ask a parent about the "swimsuits". And I don't appreciate having to shop for underwear right in front of men walking by. Stores with more class have underwear away from main walkways. Is it asking too much for Penney's to do the same?
COLUMBIA, TENNESSEE -- The manager is abrasive and rude and I am a few of the ladies I know who go have been talking about no returning, all due to her. She is constantly hovering over the stylist and then saying things about how they do our hair in a small room but we hear her. I love my hair and my stylist is a sweet young lady. But she is always picking them apart and it is senseless.
I have told my stylist to go elsewhere and I will follow. Please find a new manager that don't think everyone is stupid. Its the only problem that salon has. I love my stylist, her name is Rachael. She does excellent haircuts every time and her personality is one you don't find often, a sweet country accent to add to it. She is a true asset to JC Penney! Keep her around!
TOMS RIVER, NEW JERSEY -- Bought a sofa and chair from J.C.Penney. Was told by the sales person that the sofa was "all leather" but that the chair was only leather on portions that touched the body. Being that the furniture was "leather" she suggested I purchase a warranty to cover damage/stains etc. Thought it was a good idea so went ahead and bought it too. Recently, noticed a cracking in the underside of sofa cushion. Pulled out warranty and filed a claim which included pictures.
Claim representative came to the house and notified me that the sofa was not "all" leather but the same as the chair. Got an e-mail notification from warranty company that the claim was denied. I was misled on the sofa composition and sold a warranty that really is ineffectual for the product. Had I known the sofa was not all leather I would not have purchased!
CONROE, TEXAS -- I have to say I am very unhappy with the jewelry department in Conroe TX. I bought my husband a gold necklace about a year ago. I purchased the three year protection plan on it. The first one I took back the cashier asked me if I wanted to exchange it instead of sending it in to get fixed. So here it is three months later and the gold necklace that they exchanged has almost broke again. I take the necklace back today 5-23-13 and worker said that I could probably get my money back.
But when the manager got over there he said he could put it on a gift card for me. This defeats the purpose of my husband having his necklace back. I wanted to just exchange it for a rope chain but they spiked the price way up since I bought his. I wanted to get my money back so I could go somewhere else so I could get him a necklace somewhere else that wouldn't keep breaking and having a store to have better customer service and help your customers and not themselves.
BURLEY, IDAHO -- I have shopped at JCP for years, have their credit card and always pay over the amount due. They cancelled Cabin Creek pants with the elastic waistband, the only jeans I can wear and have for years. Now they have clothes for people only in the early twenties, I am older than that by a few years. They also only stock those hideous foam bras. I live in a small town and only have Walmart to shop in, which in itself is okay but I did prefer JCP. But since had changed my mind, until I heard about the change in management. Cannot wait for the changes. Thank you.
BRONX, NEW YORK -- I purchased clothing. The cashier failed to place the 2nd bag of clothing on the counter as she was loading the 2nd bag underneath the counter along with the other bag. I thought she had placed all items in one bag because that is all she gave me when I paid for my items. I left the store.
I later on that evening went to try on my new clothes only to discover that more than half of my items were missing. We called the store and we were told by the same cashier - Elizabeth that she was told by her manager to place the items back on the floor because that was store policy. So the store was going to sell what I already had paid for!!!
I went back the next day and asked to speak to the manager - Capolli but was told he was in a meeting. I returned the items I did bring home and was given a full refund for my purchase. So my question is why would they place the bought items back on the floor. What kind of store policy is this? As a consumer I cannot trust JCP who will sell again what a customer already has paid for. I will not purchase anything further from JCP. Very disappointed in customer service! And store Policy!