J.C. Penney Company, Inc. - Page 2

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1.9 out of 5, based on 64 ratings and
206 reviews & complaints.
www.jcpenney.com
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Same Sex Couple in Ad for Father's Day
StarStarStarStarEmpty StarBy -
Rating: 4/51

I am a Christian, therefore I live with Christian values. I was shocked to find a same sex couple in the Father's Day ad for JC Penny. I have spent a lot of money in that store but because of this ad I will no longer shop at a store that supports a gay lifestyle. I am a mother of 4 boys and we teach our children that marriage is between 1 man and 1 woman. That's the way God intended it to be.

I will tell all my friends that JC Penny supports the Gay lifestyle not to patronize JC Penny. Your duty as a seller of product, is to stay neutral in these types of conflicts. I believe you have damaged your customers views of your store and it will affect your sales I am afraid from the Christian Community.

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Cabin creek pants
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Rating: 1/51

KELSO, WASHINGTON -- I am wondering if Penney is trying to give their loyal customers the boot! I have been buying Penney's products for years. They have discontinued my favorite pillows, bedding and nylons but I stayed with them. However now they have closed out my very favorite pants - Cabin Creek. I can find no other pants that is so good for my live style. Whether its shopping, gardening, camping and hiking, its the most comfortable and durable of pants. I can't fathom who made this extremely poor decision but I sure hope Penney will see the error of this decision and bring back Cabin Creek brand.

I will no longer be shopping with Penney since they no longer seem to want my business. I can no longer buy clothes for my husband either since they no longer want to carry the styles he likes either. Looks like Penney's new CEO wants only the young teens to buy at their stores. Its going to be hard to find another pants that worked as well for my body and life style but unless Penney bring back my Cabin Creek I will be looking for a new store to shop at.

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Wrongfully Accused Of Shoplifting
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NORTH LITTLE ROCK, ARKANSAS -- On March 30, 2009 myself, my 2 children, and my sister n law and her baby were shopping at the JcPenney store. We first went to the men'€™s department were I picked out 2 pair of jeans for my husband and draped them over the top of my double stroller. I then went to the women'€™s department were I picked out 4 pair of Capri pants and draped them over the top of the stroller as well.

I then, along with my children and sister went into the handicap dressing room to try on the Capri pants. 1 pair fit, so I left it on the stroller with the men'€™s jeans and left the other 3 pair hanging in the dressing room. We then went to the cash register were a cashier was checking a woman in front of me. A male with a supervisor badge on approached the cash register and told me he could check me out.

While I was checking out there was a woman standing behind me the entire time. I did not think anything of her because she was not wearing a name badge. I thought it strange however that as the man was checking me out, he loudly stated each item I was purchasing, as well as the cost of the items. He announced 2 pairs of men'€™s jeans $x each, and 1 pair of Capri pants at $x. After paying for the items and sliding the bag under my daughter'€™s feet in the stroller, I was given the receipt and he pointed out the customer satisfaction survey on the bottom and asked if I would give a satisfactory response.

My family and I then left the store out into the mall to do shopping elsewhere. We had got almost to the corner of another store and the 2 people from the cash register (the man who checked me out and the woman from behind me) stopped us, 1 in front of the stroller and 1 behind it and asked us to follow them. As I was following them, I politely asked the woman what this was all about and she said she could not tell me, I just needed to follow her. They escorted us all the way through the store to the back into a small room.

At this time, the woman stated pulling my purse and diaper bag from the back of my stroller and going through them. I removed my children from the stroller at that time. She said "you don't have to remove your children". I told her that I would not leave my children in the stroller while she searched through it. Mind you, my 4 year old son was getting very upset asking what was going on. As she was going through these things, she said "€œyou took 2 pair of men'™s jeans from the men'™s department into the dressing room and you did not come out of the dressing room with them, do you want to explain yourself?"€

She now had the items from my diaper bag out on the table. I then told her I just purchased the 2 pair of men's jeans, they were right there in the bag along with the receipt. She then looked to the man who checked me out and said "did she purchase those items?" He told her yes and she said "œthen why didn't you tell me?" He just stammered saying things like "€œI did; you were right there€."€ She shoved my things back in the bag and just said sorry and started to walk off. I turned to the man and asked for him to give me my money back for the items I had purchased. He did.

During all of this, I was extremely humiliated. They escorted me through the entire store with my children, my sister, and the entire store watching. I was wrongfully accused of shoplifting 2 items that never left the top of my stroller and which I had indeed paid for while they both stood there and watched. I was detained without any explanation as to why at first and then my personal belongings were gone through without my consent. I felt much violated and very emotional about the whole ordeal.

I called the corporate office and explained to a woman in Customer relations about what had happened. She assured me that the complaint would be turned over to the manager of that store and he would handle the problem and call me at a later time. He did indeed call me and I was told "€œI am sorry, there was a miscommunication between 2 employees and I have spoken with them". I don't know exactly what I was expecting him to say, but I did expect it to be more than that.

I still don'™t know what I am expecting by writing this letter and complaining, but I am taking this matter very seriously. This ordeal could have been handled with more dignity and respect. They could have very easily asked to see my receipt and my items instead of escorting me through the store and detaining me like they did. I understand that there are a lot of problems and troublemakers in our world today and repercussions should be made for theft.

Myself and my family, unfortunately did nothing wrong, and not once did I feel like I was given a sincere apology from anyone, even after it was confirmed that there was a miscommunication between employees. My husband and I like to shop at this store very much. We spend several hundred dollars there every year, and have many friends who do the same. At this time, I do not feel like I could be comfortable returning to shop at your store. I know that my sister n law that was with me, as well as the rest of my extended family will not feel comfortable as well.

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Lousy, No Common Sense Promise
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Rating: 1/51

HOUSTON, TEXAS -- I went to JC Penney today to replace the battery of my watch. Prior to going to the store, I asked what is the best day and time to go. I called yesterday, Friday, and I was told that tomorrow (meaning today, Saturday, July 20th, 2013) I can come after lunch. I did exactly that. At first, the sales lady said she cannot take care of me because her keys to the store were not working, and asked me to come back in 30 mins. When I came back, I was told that they do not change batteries on weekends because it is so busy. I don't know what is their definition of busy because there is no line in the jewelry department. Anyway, I was told I can leave my but they do NOT want to give me a receipt.

The sales lady and the manager said that there's plenty of cameras in the store, that should be enough proof. I spent almost two hours pleading with them to change my watch battery since it doesn't really take that long. IF they CHANGED THE BATTERY during all the discussions we had, they could have probably changed 5 watches! My mother, my brother, my niece and my husband were just silently watching nearby.

I dropped the clothes that I was about to buy, my mom dumped the set of pearls that she was about to buy, my husband returned his shirt, and my brother did not even bother looking at the cuisine art mixer that he wants for his birthday. All in all, they probably lost at least $800.00 sale that day. We went to Dillards across the hall, they have great items with reasonable price, and most of all, excellent customer service! Bye bye JC Penney, you can sink with your lousy staff.

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Paula Dean
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Rating: 1/51

I recently rediscovered J.C. Penney Company, and I was so happy because I found the prices reasonable and the clothes (especially) up to date! Well, I will not be going to J.C. Penney again. You dropped Paula Deen by responding to frivolous, silly Media hype. Can you tell me that you have Never said a single thing in your life that was offensive to somebody? Are you so pious and righteous that you have never done something or said something that you regretted?

You ruined a nice person's life, respect, dignity, and let it be known to the whole world that nobody is allowed a mistake. She didn't commit and Axe murder, she simply said something years ago that she regrets and would not ever do now. Don't we learn from mistakes? Mistakes help us learn. Gosh, Michael Vick broke laws and abused living creatures abominably. This was something that deserved punishment.

Paula Deen said something years ago that would never have been hurtful to anyone had the media not crucified her. I hear the word "cracker" referring to my race more often than I ever hear any other word on the street, and do you think I give it one moment's time and allow it to make me a victim? No! Stupid is as stupid does and says. I don't let name calling turn me into a lifetime victim. Why should I ruin and degrade my life for the sake of stupidity (name calling)?

You have now told everyone in the world that this kind of pressure and silly politically correct ideology is allowed and OK. You have now shown that you will bend down and be intimidated by stupid people. Awesome. As I said. I will not be going to your stores again. I do have a choice (at least at the moment), and I will not contribute in any way to silly, stupid thinking and actions.

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Bring back Cabin Creek Pants
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Rating: 1/51

HAMPSHIRE, ILLINOIS -- Just went to JC Penney to purchase Cabin Creek pants which I have worn for years - none found - said they are discontinued. The entire store was a disappointment. Nothing like the middle class family store it used to be - extremely disappointed that I can't find these Cabin Creek pants anywhere. PLEASE bring them back!!!!

The new CEO has run this prized company into the ground and should be fired immediately!!! Hire someone who knows what families and working women want. Will never go into Penney's again to shop unless they bring back the Cabin Creek brand of pants. Nothing in there interests me - gaudy colors and styles, etc... looks like they are trying to complete with Macy's or Carson's and have failed miserably! Why would you get rid of one of the most popular selling brands of all time for Penny's? Bottom line - bring Cabin Creek back, or go under with your poor management.

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Fired at JCP!
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Rating: 1/51

WAUSAU, WISCONSIN -- I've worked for Jcp for months, almost close to a year. Good sales specialist, got 1-2 icaps weekly, kind to customers, hard worker, (depends who I work with I usually do most of the work... registers, put clothes back, straighten, SPACING the racks!, fitting rooms, etc. while my coworkers just stood there and talk crap about every customer and the managers, ESP the coworkers). I asked off for a family emergency sat-mon because my grandpa is EXTREMELY ill. And they DECLINED it. I didn't show up to work because it was a family EMERGENCY. And they KNEW about it!! I come home from out of town and find out they fired me.

And found other people to cover my shifts. Just like that. I couldn't call in because in my culture it's very disrespectful towards my family using technology like phones, cameras, iPods, laptops, etc. because it was spending as much time w/ my grandpa before he passes away. Jcp store #2062, WORST place to work. I HAVE job experience and get paid $7.25 while my friends who go to school with me, in the same grade get $7.75-8 with NO job experience and do absolutely NOTHING at work.

In my interview they told me I'd get 7.75 as well, I said something to them and they said they'd change it but I guess they never listened! The managers there ALWAYS sided with the ones who work there the longest, which is ironic, because there the ones who talk crap about them and are lazy.

Me, being pregnant and a full time high school student they expect me to work everyday, 4-5.5 hours and usually 8 hours each day on the weekends. And they expect me to close by myself. Meaning straighten clothes, keep an eye on registers, put carts of clothes away with my nausea and dizziness. Good prices on clothes but the Worst place to work ever!

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Bring Back Cabin Creek Pants
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Rating: 1/51

PLANTATION, FLORIDA -- I am so disappointed in the changes JC Penney has made to my beloved store. I have been a regular shopper at JC Penney for 30+ years and I just can't believe they discontinued my Cabin Creek pants. For the first time I didn't go there for any Christmas shopping. I used to buy all my gifts and all of my family's clothing and home goods. The store was so busy before the changes were made, now it's empty. Please bring back the Cabin Creek brand and the coupons and all the old stuff we loved about JC Penney, before you file chapter 11.

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Why Have You Stopped Selling Women's Size Clothing and Cabin Creek Jeans
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Rating: 1/51

LEWISTOWN, PENNSYLVANIA -- I went to JC Penney's around Christmas to get some new Cabin Creek Jeans only to find out they do not carry them anymore. I could not believe my ears. These are the only jeans I have bought for years. So I looked around the store to see about corduroy pants and I could not find any Women's. The clerk showed me the only rack of Women's clothing which was about 10 items. I don't know what they are thinking. I am not the only large sized woman and I know a lot of people that bought Cabin Creek jeans. I have not been back and probably won't until I learn that they have brought back Women's sizes and CABIN CREEK JEANS!!!

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What the Heck Happened to My Store???
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Rating: 1/51

JOPLIN, MISSOURI -- For 50 years I've been a regular Penney's shopper. Penney was always a place you could depend on for the "basics": pillows, sheets, blankets, sweats and coats for winter, baby clothing, kids clothing, etc. It was always reliable. I tried to do some Christmas shopping there. I couldn't find anything... and what was worse, neither could the sales people! The store is a mishmash of someone's dream, but it is no longer Penney. I shopped elsewhere. I won't go back... don't have the time or the patience. The $100. Penney's gift card in my purse will have to find another home. I'm through.

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