J.C. Penney Company, Inc. - Page 2

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Same Sex Couple in Ad for Father's Day
Posted by on
Rating: 4/51
I am a Christian, therefore I live with Christian values. I was shocked to find a same sex couple in the Father's Day ad for JC Pennys. I have spent a lot of money in that store but because of this ad I will no longer shop at a store that supports a Gay lifestyle. I am a mother of 4 boys and we teach our children that marriage is between 1 man and 1 woman. That's the way God intended it to be. I will tell all my friends that JC Pennys supports the Gay lifestyle not to patronize JC Pennys.

Your duty as a seller of product, is to stay neutral in these types of conflicts. I believe you have damaged your customers views of your store and it will affect your sales I am afraid from the Christian Community.
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ChuhBaca on 06/01/2012:
I will shop there more because this bold statement!

One of the founding principals of this country is to escape religious persecution. Yet, religion is being used on a daily basis to deny an entire segment of the US population, the freedoms of others.

I think we should have a JC Penney day, where all of us reasonable people go into one of their stores and make a purchase.
KevinTX on 06/01/2012:
Well put ChuhBaca. People are way too sensitive. Everyone has their own beliefs whether it has to do with religion or not... it's your own opinion, to each his/her own right?
Churro on 06/01/2012:
"That's the way God intended it to be"

If that's true then how do you explain homosexuality? I figure if an omnipotent, omnipresent and omniscient deity so desired there would be no gays. Obviously, there are gays so eh ya know perhaps you're wrong in that statement or perhaps not. I'm certainly not brazen enough to make such a proclamation.

If *your* values are offended by JCP's actions then by all means don't shop there and spread the word to people who believe as *you* do. Good luck.
KevinTX on 06/01/2012:
BTW, the Green Lantern will be visiting JCPY's as their new SUPAH spokesperson.
Anonymous on 06/01/2012:
Good for JCPenny for this ad! Nowadays, there is no "traditional'' family anymore. It's rare to see a husband and wife and kids. Now there's single parents, step parents, gay couples, etc. As long as there's love in the family, than who cares how it's all put together.
BigAl on 06/01/2012:
Would not "staying neutral" mean that they would have different ads that depict different lifestyles. That would show that they are not for or against differing lifestyles.Your position is anything but neutral.You may be surprised how many Christians have a different view than yours on this subject. If to be a Christian one must practice bigotry count me out.
leet60 on 06/01/2012:
It could also be said that Christian Values include the tenet that one should not judge another - that is left to God. I always find it interesting how some people can pick and choose what they wish to believe. Remember, if you point your index finger at someone else in judgment, be careful to see the three you are pointing back at yourself.
KevinTX on 06/01/2012:
If same sex couples want to be together, and they're happy, why not let them. There is WAY too much OVER sensitivity these days when really, we should be looking at what make s person happy and let it be. Who really cares in the BIG PICTURE.
lexophiliac on 06/01/2012:
The Creator graciously entitled man with free will, the freedom to choose to serve Him or follow the flesh. As for you and your house Op, you have chosen to serve the Lord, and there's nothing wrong with that.
trmn8r on 06/01/2012:
I am Christian, and what I was taught was to respect differences in people. Done, end of story.
TLSmith on 06/01/2012:
Look up the definition of "Family" There are many
clutzycook on 06/01/2012:
You know what, OP? That's your prerogative. You know what else? What is shown in JCP's ads is their prerogative. Odds are your financial support won't be missed.
Quizzy on 06/01/2012:
"I am Christian, and what I was taught was to respect differences in people. Done, end of story.'

Where is your "Christian" respect for the poster's difference of opinion? Where is your respect for what God has to say on the subject of homosexuality?

RobinWilliams on 06/01/2012:
Good question, dearie. Today, families come in all shapes and sizes. There are large ones and small ones. White ones and pink ones. Some families have clowns for parents, some have architects or city planners.
madconsumer on 06/01/2012:
even in the animal kingdom, there are same sex relations, as well as some that change sex.

I for one believe love comes in all shapes and sizes, and is not one size fits all.
virginia_tide on 06/01/2012:
Good for JPL - I will also shop more at a store like that. And it's true that homosexuality is common in the animal kingdom, so the only thin unnatural is people getting worked up about something that is none of their business and not paying attention to actual problems like hunger, education, pollution, animal and people abuse, etc. Jesus loves everyone, you know.
robridingbike on 06/01/2012:
I am currently changing my religion because of comments like this one posted today. (Born) Catholic to something else because I am getting tired of people using religion to force their views down my throat!!! I worry about MY house n if it doesn't concern this address then I won't waste my time worrying about it...
Steve-n-NorCal on 06/01/2012:
Six people found this helpful?
Anna Molly on 06/01/2012:
Amazing, eh, Steve?
BigAl on 06/01/2012:
From Quizzy--Where is your "Christian" respect for the poster's difference of opinion? Where is your respect for what God has to say on the subject of homosexuality?---
I may be the odd man out but God hasn't told me anything about the subject of homosexuality.
jktshff1 on 06/01/2012:
Curious, what is helpful?
Anonymous on 06/01/2012:
11 helpful votes? Seriously?
trmn8r on 06/01/2012:
I found this helpful to remind me that society has clocks that run at different speeds relative to Earth time. I didn't vote it so, however.
trmn8r on 06/01/2012:
Turns out the ad features a real life couple and their children:

JCP in all likelihood is doing this on purpose to stoke the flames they've been fanning with the Mother's Day ad and maybe others. Good for them. This is a two-parent family, which alone places it in rare form these days.
Anna Molly on 06/01/2012:
Thanks for the info, trmn8r..

Cwazychicken on 06/02/2012:
I am also a christian but open minded. I do not believe jesus would condemn someone on their sexuality. If he can forgive a murderer and a prostitute, I think he can forgive someone for wanting to love who they love. I respect gays, and I don't see how we should judge them.

That is just how I feel. While I do not agree with your opinion that gays should have no right to be in ads like this, I will try to respect it and not judge you on it....but does not mean I have to agree with it.
Wes C. on 06/02/2012:
The problem with your statement Cwazychicken is Jesus condemns the sin, not the sinner. His forgiveness for those sins comes with the expectation that you sin no more. You don't get forgiveness and free license to keep living in that sin. Seeking and accepting forgiveness means acknowledging your sin and renouncing it. And yes, Jesus would condemn, He said He came not to abolish the Law, but to fulfill it. Do you honestly believe He would contradict the Father? People use any justification and rationale to justify their sins, the truth is they don't want to do what it takes to give them up.
Go JCP! on 06/02/2012:
While the Christians put on their blinders and pretned their lifestyle is the only way, the rest of the world progresses and real life continues. There are many types of fmailies in this world, some have a mom and a dad, some only have 1 parent (mom or dad) and some have 2 moms or 2 dads. The only thing that matters is that the family has love in it.
Quizzy on 06/02/2012:
"One of the founding principals of this country is to escape religious persecution. Yet, religion is being used on a daily basis to deny an entire segment of the US population, the freedoms of others." - Yes, wannabe polygamists, bigamists, loli lovers, marriage within the immediate family, ) fathers/daughters, first cousins, sisters/brothers, mothers / sons - hey, they can't help who they fall in love with either, right? Equal rights for all, if it feels good do it, people desiring group marriage, bestiality, are ALL being denied the freedoms of others.
jktshff1 on 06/02/2012:
I've thought hard about this "marriage" issue. I believe that traditional marriage is a sacred act an vow between a man and woman and therein lies the problem. I have no problem at all with a civil union between two individuals that contains all rights and privileges as a marriage. However, I do think calling a joining of same gender adults marriage is somewhat disrespectful to a tradition that is based on religious principles. That IMHO is the issue with me. The meaning of the word marriage is being challenged, in my mind, and not the act.
Does this make sense?
tnchuck100 on 06/02/2012:
I agree, jkt. Same sex is NOT a "marriage". It is only a partnership. Nothing more. I do not think Mother's Day and Father's Day are appropriate considerations for these "partnerships". But that is just my opinion.
jktshff1 on 06/02/2012:
How about a "Parent's" day?
tnchuck100 on 06/02/2012:
jkt, nope, I don't buy into that either.
Steve-n-NorCal on 06/02/2012:
Best answer GOJCP !
trmn8r on 06/02/2012:
Well, I agree with everything GOJCP said, *except* not all Christians feel the same way. I know I don't.
jktshff1 on 06/02/2012:
GOJCP...great answer, but the Christians I know aren't against the lifestyle, but the attempt to change the definition of marriage.
Cwazychicken on 06/02/2012:
I understand we should not sin no more, but I also don't believe we need to condemn gays because of who they choose to love. I know some christians feel its wrong but some believe in not judging anyone! That is my point. We should not judge who one decides to love. If they have the lord in their heart and feel the love and passion for their partner as we do our husbands or wives, then what difference does it make?? Just my opinion. This is not the place to really talk about my religion. I am not going to preach on others to believe my faith.

However, case in point, I do not judge gays...they are human just like you and me and deserve the same respect!!!
Wes C on 06/02/2012:

It is not about condemning someone for whom they choose to love. It is for acting on those feelings. It is not a condemnation, it is a personal choice , blief, opinion, conviction, on choosing to obey the Lord and choosing not to abet or enable sin or give it a stamp of approval. An adulterer cannot be forgiven while still engaging in adulterous behavior for example. The Spirit cannot dwell in the heart of iniquity. If one is steeped in sin, the Lord is not in their heart. By your fallacious logic and ignorance of Scripture, one should not judge, condemn, or speak out against murder, or the murderer by whom he chooses to murder. They are humans too.
jktshff1 on 06/02/2012:
Wes, which one of the commandments condemns a relationship between the same sex?
Wes C on 06/02/2012:
Jesus did not address child-molestation either
madconsumer on 06/03/2012:
22 helpful votes and counting!!!

jktshff1 on 06/03/2012:
We are not discussing anything other than a same sex relationship. That statement is irrelevant.
My vote was not helpful.
trmn8r on 06/03/2012:
Yep, I voted it helpful myself, because I'm proud that JCP is standing up for a cause. I also happen to be a stockholder. There are two ways to look at "helpful".
jktshff1 on 06/03/2012:
+100 trmn well put
prince caesar on 06/11/2012:
I praise JCP for that they did. I'm suck of everyone being to negative in a country that accepts EVERYONE, regardless of religion, sex, or race.....even sexual orientation. I think people need to open their eyes, and realize its not the 1600s anymore. Also, what about all the other parts of the bible that people don't follow? Like if a woman is raped she must marry her rapist? or if a husband dies, she must marry the husbands brother? People just pick and choose pieces of the bible that fit THEIR lifestyle.
Chris on 05/03/2013:
As you can see from your sales a gay as your spokes person was and is a bad choice. I see your new ads saying you were sorry for some but not this. JC Penney himself would be shocked.
Suzanne on 05/31/2013:
I, too, was shocked to see the gay couple and was offended. Sorry J. C. Penney included this in their catalog. Disappointed.
Dixie Stanfield on 03/29/2014:
No more Cabin Creek clothing at J.C. Penney stores. No more of my money spent with J.C. Penney. Women my age desire comfort and SOME fashion, but more comfort. With the removal of Cabin Creek, I will no longer shop Penney. I am a former employee, the 50's, and a loyal, long time shopper. But no more.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Cabin creek pants
Posted by on
Rating: 1/51
KELSO, WASHINGTON -- I am wondering if Penneys is trying to give their loyal customers the boot!
I have been buying Penneys products for years. They have discontinued my favorite pillows, bedding and nylons but I stayed with them. However now they have closed out my very favorite pants - Cabin Creek. I can find no other pants that is so good for my live style. Whether its shopping, gardening, camping and hiking, its the most comfortable and durable of pants. I can't fathom who made this extremely poor decision but I sure hope Penneys will see the error of this decision and bring back Cabin Creek brand. I will no longer be shopping with Penneys since they no longer seem to want my business. I can no longer buy clothes for my husband either since they no longer want to carry the styles he likes either. Looks like Penneys new CEO wants only the young teens to buy at their stores. Its going to be hard to find another pants that worked as well for my body and life style but unless Penneys bring back my Cabin Creek I will be looking for a new store to shop at.
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Liddiot on 04/09/2012:
Perhaps the brand went out of business or the store's buyers decided to go different direction. I too have noticed that Penney's seems to have more products aimed at the younger set than my own age, but then again maybe they buy more than I do as I don't shop there much. The best deals I find there are around Father's day.
Leslie on 09/17/2012:
I have no place to shop for my mother. The Cabin Creek pants and sneakers were perfect but Penneys has discontinued the brand. Even the employees are disappointed. "It's not your mother's JC Penney's."
No mas patalones on 02/19/2013:
I, too, am very disappointed that J C Penney has chosen to discontinue many of my favorite items, especially the Cabin Creek twill pants. I wear them to work and casual wear 99% of the time. Almost daily a coworker wants to know where I purchase pants that fit so well and I have given Penneys credit for years. Now what? Every day I read of Penney's troubles in the business section of the paper, and I blame the new execs and their "new vision" for the store. To borrow a line from Dr. Phil, "How's that working for you?".
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JC Pennys phone service SUCKS!!!
Posted by on
I am a very frequent and loyal shopper of JCP. In fact, I often recommend you to my friends and co-workers. I loved JCP for your deals and service so much that I decided to try you out online. THAT WAS THE BIGGEST MISTAKE OF MY LIFE. I placed an order online on 11/28/11 ) it was supposed to ship in 4-7 business days according to your website and my confirmation. After eagerly and patiently waiting 8 days on the items to arrive, I gave you all the benefit of the doubt and called your customer service department on 12/7/11. The first time I called in, your incompetent phone representative, Nancy I believe, well she placed me on hold for 4-5 minutes only to tell me that she looked at my order and she needed to transferred me to card services stating I needed to pay on my JCP credit card. OK, I am loyal, but I do not have a credit card with your company nor will I EVER get one after this incident! She transferred me so fast that I did not even have a chance to tell her that I don’t have an account with you. Then your card services transferred to your catalog department who transferred me who hung up on me before transferring me back to customer service. I had to call back in on my own and wait on hold for a customer service representative for 4 minutes.
I was then advised that my order was being shipped in 4 pieces and due to the “holiday” it was taking a little longer. I was dryly advised that two of my four pieces were already in transit and that the other two pieces would ship the following business day. Two weeks later, on 12/14/12 at 10:47PM I called back. This is my third call to your company and I spoke with a “Jackie A.” who advised that my order had been CANCELED!!! Now I am very perplexed and annoyed with that statement, because how can you cancel something that was “shipped”? This was a gift for my mother’s birthday which as previously stated never shipped! Jackie went on to say that she did not know why the order was canceled and she put me on hold for 6 minutes to research the issue, only to come back to the phone and advise me that she still could not figure out who or why the order was canceled.
I have spent too many minutes of my life dealing with your POOR customer service agents. I am utterly disappointed in your company and service. The irony in this all, is that I am a Call Center Manager for a major corporation, I know how important the call center reps are to the corporation’s bottom line. The call center is the face of the company and they set the bar. I know what great customer service is…You don’t even come close. I am so disappointed and outraged that this is how JCPenny treats their customers.
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Humiliated by Manager
Posted by on
LA CROSSE, WISCONSIN -- Today I went to my local JC Penny store. I had started liking them a lot lately because they have cute clothes at reasonable prices. I even opened a JCP card. I bought two pairs of jeans a week ago. I tried them on at the store, and they felt fine. I took them home and took off the tags. I kept all the tags and my receipt just in case. I have a hard time with jeans, and am not sure how they will work until I wear them. I wore one pair for a day. I noticed they stretched out a lot during the day, and became baggy. I held on to them until I was able to return them. I tried on the other pair to see if this was a fluke, but the other pair did the same thing. I took the items to the cashier to return them. A short, middle aged, blonde woman came to help me. We were proceeding with the return, and I thought it was fine as I had the tags and receipt. Then she felt up the jeans and looked at them very closely. "These have been worn," she said. I said yes I did wear them, and they did not work out. She said "well we can't take these back, they've been worn. They are junk now. Used jeans. We can't resell them to someone else." I explained I had my receipt, the tags, I only wore them once. She said "it doesn't matter, if there was a manufacturer's error, then we could take them back, but no, we can't take back used jeans." I took the items and started to walk away from the counter, when the woman called out to me in a snotty tone "Maybe you should have tried them on first at the store and been more careful with them." I turned and said to her I did try them on and I was sorry. I felt horrible, and very sad. I had no idea that their return policy was that strict. I am going to go to Kohl's now for clothing because they have a much better return policy. I will no longer give JC Penney my business.
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Venice09 on 09/23/2011:
I think that's a smart decision. Kohl's would have taken them back with no questions asked. I think Kohl's carries better quality clothing, too.
Anonymous on 09/23/2011:
I only buy jeans at Kohl's. They hold up very well and they always have great sales and coupons.
Venice09 on 09/23/2011:
When my daughter was a teenager, I bought a lot of her clothes in JCPenney's junior department. She liked the styles, but the quality was terrible. The last straw was Arizona jean shorts that curled up so badly after washing I couldn't straighten them out. I returned them and never bought her clothes there again.
At Your Service on 09/24/2011:
As much as I'd like to agree with the O.P., I have to agree with Penny's. The tags had been removed and the jeans worn. I wouldn't expect them to take them back. The merchant should always be respectful to the customer though.
Ben There on 09/24/2011:
I wonder what Kohl's does when someone returns used jeans. Do they throw them out?
kinthenorthwest on 09/24/2011:
There is a thing called rent and wear..
Its when someone buys something for just one occasion and then returns them after wearing them.
I have to agree with Penneys, especially since you wore both jeans for over a day.
I have many pairs of jeans. I would say that most stretch a bit after wearing, depending on how tight in the first place.
raven2010 on 09/24/2011:
Penney's return policy is 90 days. It says nothing about not being able to return worn items.
kinthenorthwest on 09/24/2011:
OK so you need a really nice dress that you probably will never wear again to go to a prom or fancy affair .
You cannot find anything for under $100...That's OK just go to the store buy what you need. When you are done with the item just return it cause you don't like it.
I have had a couple of items in the 30 or so years that I have shopped at Penneys have flaws. I had no problem returning them..One came apart at the seams and with the other the zip broke on 2nd wearing.
Anonymous on 09/24/2011:
When I worked at Mervyns, we took back worn clothing all the time. If it was something that couldn't be re-sold, then we had to throw it away. But we would honor our return policy.

spiderman2 on 09/24/2011:
Check your labels! Most reasonably priced womens's jeans have a little bit of lycra in them which results in some "give" throughout the day.
kinthenorthwest on 09/24/2011:
Spiderman...That has been my experience with jeans..Most of my jeans tighten up a bit after wash and dry and then relax as I wear them.

If it was just that they had give to them during the day...That to me is not a return issue.

The weave in most materials will stretch with wear.
If you Kohls jeans don't relax with wear then stick with them.
Venice09 on 09/24/2011:
Jeans stretch but shouldn't become baggy. Without seeing them, it's hard to tell if they were defective. I don't think this would be a case of 'rent and wear'. It was two pairs of jeans with the same problem.

I'm not familiar with JCPenney's return policy, but I do now that Kohl's would have taken them back. They might have ended up on the clearance rack at a deep discount. I don't know how they determine what can be resold, or what they do with clothing that can't be put on the clearance rack, but I think people are willing to buy clothing that has been worn if the price is right.
Lindsay on 02/26/2013:
I've never had a problem with returning clothes to any store once the tag has been removed, that's ridiculous what happened to you. It doesn't matter the reason for the return, as long as you have the receipt. They obviously didn't fit right once you tried them on at home, end of story.
mamma cat on 10/12/2013:
I work at JCP and that is NOT the return policy. you may return the pants with or without the tags, with or without the receipt. however without the receipt we have no idea what you paid for them so you likely won't get the full amount back but we will take the return. the clerk that you dealt with was 100% wrong. try again and ask for a manager if the clerk gives you a problem.
D on 01/09/2014:
JC Penney's has horrible training and poor associate retention caused by its recent corporate mistakes. Kohls is much better - never had any problems with returns or exchanges. The quality is much better too!
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Race discrimination
Posted by on
Today my wife and I went to purchase an item at the customer service and checkout counter at JC Penny in the Haywood Mall. There were three lady's at three cash registers in a circular shaped booth that said "Customer Service" above them, she stood in line and waited until the person in front of her completed their purchase. When that person had moved on, my wife stepped up to the register and she put down the item she wanted to purchase next to the cash register where a lady named "Ebony" quickly turned away and to the side of the register, she started to count money and then pick up the phone while turning around. My wife waited a few minutes but ended up getting very upset at that point when the cashier didn’t say anything and seemed to avoid her. Then my wife went to the next register that was available and she was asked by that cashier if she was the next customer? My wife replied to the cashier “I was in line at the next counter but she didn’t say anything and she refused to take my purchase”. Then that cashier told my wife “well you waited in the wrong place so you have to move to that line over there .
Due to fact that the counter is round, there were no actual “lines”, just people standing in various places around the registers. We didn’t see any sort of sign that said where a line was supposed to be. There was no direction of a line and it appeared that my wife was being ignored because of her race. They could have said she was in the wrong place (there was no actual “line”) when my wife approached the first cashier named “Ebony” but she did not, she just ignored my wife completely. My wife did not try to cut in front of any other customers but was completely ignored while standing at the customer service counter that had three service representatives. She was so upset did not want to go back into the store again. My wife was fed up and after putting back the item, she walked over to me just outside of the store entrance and said, "Let’s get out of here" very angrily. I went back after she had explained to me happened and asked what the first lady's name was so I could inform you of what your "customer service" counter is like.
I have served two tours over in Iraq during 1991-1995 and came back as a disabled veteran to defend all Americans rights. My wife makes most of the purchases for our family for this reason and just because she is from another country does not mean that she should be given the cold shoulder when approaching a cash register to make a purchase. All of us Americans can trace our heritage to another country except for true Native American Indians so we are almost all immigrants. I feel that just because this took place in the south, does not forgive anyone from mistreating a properly immigrated American citizen for any reason. I am requesting that you discuss the importance of the customers within your stores with your employees so they understand that we are all human and equal within this country. Apparently, some people working in your stores for your company are not aware of this. Thank you very much for your support in working on a corrective action for this problem.
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Skye on 08/07/2011:
I can't say if it's truly a race issue, maybe she's just a rude cashier.

Contact corporate and tell them you feel it's a racial discrimination issue.

JC Penney Company Inc.
6501 Legacy Drive
Plano, TX 75024

Venice09 on 08/07/2011:
This is a well written and thoughtful review, not the usual cry of discrimination. I only wish your wife had spoken up, but I fully understand why she didn't. I hope you take Skye's advice and contact corporate. Give them a chance to take care of this. Hopefully, they will.
oldisgood on 08/08/2011:
I fully agree with Venice09. Please, please take this farther up the corporate ladder. When I first read the title of the complaint, I thought, "O, No, another racial complaint that has absolutely no merit." Well, that is not the case and your wife was a sweetheart for NOT causing a scene. I, on the other hand, would have finally said something and probably very loud, too. Please post an update if you choose to take this further
ChuhBaca on 08/08/2011:
Well written review. I don't know if it is truly because of her race or just because the cashiers were just plain rude. Either way, it's unacceptable.
Vinnie11 on 08/08/2011:
It is a legitimate complaint that definitely should be pursued further. They should not have ignored her for any reason. Not sure what the other posters feel makes this more legit than any other racial discrimination post though. It really has me puzzled.
Fred on 08/08/2011:
Old habits die hard !
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Discrimination and Harassment
Posted by on
MINOT, NORTH DAKOTA -- This letter is to discuss the experience at your Minot, North Dakota JC Penny’s store. The experience was the worst form of harassment and discrimination that we have encountered. To start with, we went to exchange a pair of pants for our young diabetic son who is 8 years old and has encountered many hardships in his life, this should not have added to his hardships. The visit to JC Penny had included my wife, 2-year-old daughter, 8-month-old son, and our 8-year-old son.
Pushing the two strollers should not have made us look suspicious. While we were at your store we decided to do some more shopping, we like the clothes that your store offers. My son likes to look at the rest of the mall also; he is a very happy 8 years old.

My son had to use the bathroom so he went to the one in the mall. My 8-year-old son had to use the bathroom because he is diabetic and sometime is immediate with his body than with a non-diabetic’s body. My wife took him and my 2-year-old daughter. While I waited in the store with our 8 month old son. I noticed that there was a woman who had been following us. The security personal continued to follow us.

While the rest of my family was gone, the security continued to follow my 8-month-old son and me. My wife did eventually return and the security woman proceeded to follow all of us again through the infant area, the toddler area, the young children’s area, then to the young teen area where my wife and I looked for our other two teenage daughter’s clothes who are 13 years old and 15 years old. It was very disturbing that this was so blatant and obvious, and the fact that she was continuing to follow us through the entire store. It was so apparent what she was doing because there were so many people in the store and she just kept following my family and me. The other people in the store were of no concern to this security guard.

The experience reminded me of a story that I had been told about 4 years ago by a person who had worked there and been told by the staff and security to watch the Native Americans when they came into the store. The former associate told me she was offended. She told the staff about her husband being Native American and they asked her what tribe he was from, when she responded what tribe he was from the staff told her they meant the other tribe in North Dakota from Belcourt, North Dakota. The tribe the staff is referring to is the Turtle Mountain Band of Chippewa Indians, which I come from.

So you understand my ethics and beliefs. I was never taught to run from adversity, I was never taught to scream the word discrimination or to hate anybody for his or her skin. My parents are very proud of being Americans; we are a very strong family. Our core principles are God, education, hard work community service and a faith that others will treat your fair. I have always been independent. I have always taught my five children to better their lives by education, handwork, and the strong belief that we can do better by hard work and believing in Gods word. I do not believe in stealing. I have never taught my children to steal nor do I believe anyone should steal under any circumstances.
This would never be acceptable to me.

I believe that we do learn from the past and believe me the past is still in play in this store, there are generations of prejudice here in this particular store and the status quo is not ready to change without further urging of the corporate office, the CEO and the President of JC Penny’s. I do believe that you do have to identify the obvious in order to change what is taking place and this store has a serious problem with whom they racial profile and that they choose to employ people who discriminate. I do hope you appreciate what it feels like to work all your life to undo people’s unfair and unwarranted stereotypes and prejudices’ and to have this happen to your children who you love and care for.
I hope you know what it feels like to explain to your children that they have done nothing to deserve this treatment. When my wife and I got to the checkout counter the person, who was the cashier went to exchange something for a different size for us. The security person continued to circle us, which by this time I was very frustrated with this behavior. We were fortunate that another checker came by because she asked if she could assist us, she started to ring up the merchandise, I let her know how hurt and offended I was, and that I just wanted to pay for our merchandise and leave.

I let her know that I was feeling very discriminated against and insulted that this was occurring. I explained to her that the security person even continued to come by and harass us as we stood by the counter waiting for the cashier to return, she asked was this person blonde and I replied yes the second cashier came back and I filled her in about this situation. She seemed generally apologetic and at that very time, the person walked again by us and acted as if she was leaving the store. What she really did was go into the security room. I asked the checkout clerk if she would please relay this message to the manager. She stated she would. As we exited the store, I saw the security person again coming from a room by the exit and I told her thank you for making our shopping experience so pleasant. It was very odd how she left when we left, and how she invested a whole hour to just following us.

I immediately called the store back when I arrived home and asked if I could speak to the manager. The supervisor on duty Jackie answered the call. Jackie stated the two cashiers had not yet mentioned the story to her when I asked. I then explained to her what had happened and she said she did not believe that this person was doing this intentionally. I explained to her the circumstances again there was no mistaking what had happened she almost seemed like it was finally getting through to her, then she said I would have to speak to the Assistant manager tomorrow. Why did she want me to speak to the assistant manager? I even asked her to view the tapes. I called the store today 08/29/08 the next day around 1330cst.

I initially asked for Jackie the supervisor to see if she had spoken to the manager. Jackie the supervisor then transferred me to the assistant manager Penny. Penny explained that she would have to speak to the cashiers. I asked her Penny to call me back and she asked why? I explained to her that I wanted to have a response to the complaint. She told me sorry but she did not feel that I am owed an explanation. I felt that she did not even have the customer service skills at this point in our conversation to assure me that she understood my families concerns.

I was very disappointed that some people never find prejudice old and tiring. I am especially hurt that the staff of JC Penny’s did not even feel they owed it to us to properly address this issue.
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Slimjim on 09/05/2008:
I think I would have called her out to her face after maybe circling the place aimlessly first, just to be sure she tailed. Maybe ask her to bring you to the manager on duty right then and have a nice 3-way chat about it.
Discriminated and Harrased on 09/05/2008:
Thanks Slim, when your with your wife and kids and you realize what's happening you figure theres a more appropriate approach. I believe that you exhaust and let everybody that you can about your experience. Many people have good advice. I believe you keep your dignity and don't stoop to someone else's position.
yoke on 09/06/2008:
If I felt I was being harassed and followed I would have handed the security girl the clothes I waa planning on buying and walked out.
madconsumer on 09/06/2008:
I would like to hear the stores side of this story. there were to many personal details in this review.
I do not think you were discrimianted against, you were allowed to finish shopping. following someone in a store is not against the law, and are you positive it was store personnel?

harassed, no, no one made words with you to prevent you from shopping.
moneybags on 09/06/2008:
JC Penney himself was a known bigot. He was one of the most prejudiced people in the history of American retailing. It's a known fact that if you were a minority race, Jewish or Native American, even applying for a job was a waste of time and insulting to you. Only with the law changes did JCP change a little, although they still employ many with prejudices and seem to endorse this activity on a corporate level. Money speaks louder than words! Shop somewhere else!
Anonymous on 09/06/2008:
Slim, best answer.

Moneybags, I had never heard any of that about JCP. Don't shop there so what they do and how they do it has never been a concern to me. Interesting info though.
flipper on 09/06/2008:
Moneybags is absolutely correct about JC Penny being a bigot and not hiring minorities. Even though that was years ago, I still will not shop there.
Anonymous on 09/06/2008:
Native Americans getting profiled in ND? As Slim said, you should have confronted that broad.
I still don't see the reasoning for you to constantly remind us about you Diabetic Son! Do you tell everyone you meet about his illness? Seriously.
Anonymous on 09/06/2008:
I voted yoke's comment 'best answer'. I found moneybag's comment very interesting as I never knew all that. Even so, the bigotted founder is long dead. I tend to blame the misguided security person, rather than attributing it to institutionalized bigotry. Henry Ford was a vicious anti-Semite. I don't buy Fords...not because the founder was an anti-Semite. But because (IMHO) Ford produces a very inferior automobile.
Anonymous on 09/06/2008:
Good analogy Doc, we live in a different world nowadays. Racism and bigotry are bad for any business.
righterousgal on 12/29/2009:
JC penny was a bigot? That would make sense. I had a similar experience in a small town called Dublin GA. The manager there is known to be very racist even by his employees. As much as I love JC Penny, I will not spend my hard earned money there anymore, and I will spread the word to discourage others to do the same.
Anonymous on 12/29/2009:
I plan to shop there as soon as I can on the strength of your groundless accusations. Get life!
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Cashier Cut Up My J.C. Penny Card!
Posted by on
BREA, CALIFORNIA -- I have been a LONG time good outstanding customer with J.C. Penny's for YEARS! I am NOT the type to get store credit cards because it just ruins my over all credit score. But since I use J.C. Penny so much I did except theirs and have had one for at least 15 yrs now.

Well...I just recently went to JCP and bought a few things and went to purchase them. Took forever to find someone to check me out. Everyone was looking around the store for a cashier. Very frustrating! I finally snag a girl and I gave her a card that was mailed to me that allows me to receive a FREE JCP catalog. She takes the card and tries to scan it and it doesn't work. I TRIED to tell her I've gotten free catalogs before with these cards and you DON'T need to scan it or do anything! I said NICELY...you just need to take my card that says I get a catalog...and give me that book. (the end!) Well she makes a BIG production out of it. Long story but she gets another guy that works there and he tells her just what I did...you DON'T need to scan anything...just give the customer the catalog. (I swear...how stupid can someone be.)

So now that she ALREADY has been a bit annoyed and frustrated I had her the few items I bought for my hubby. I give her my JCP card and she runs it through their machine and says "Have you used your card in the last 8 months"? I said "YES". She said "When"? I said I don't remember the last day I used it...I've been busy going through cancer treatment. I said maybe a few months ago or so? She said "well it MUST have been 8 months or longer because if you DON'T use your card in that 8 month period they will cancel your card".

I said "What...I've NEVER heard of such a thing..this is ridiculous"! She starts RAMBLING on and on trying to convince me this is company policy and it happens. I have a freaking headache and was TRYING to be nice. (God only knows why?) She starts telling me I can pay cash or OPEN A NEW card with JCP. I told her I don't like that idea because NOW on my credit it will look like I am opening up another credit card and that affects my over all credit score. I let her know I'm not happy with that and I again told her my OLD card HAS to still be good.

She rambles on again and convinces me to open up a new jcp card. And with that I will get 10% off my purchase that day and ALSO another coupon for 15% off on my NEXT purchase. (I just WANTED to go home...it had been a long day so I said OK.) (Kidding myself in the head now!!!)

I get home and this is STILL bothering me that she said I had to open a new account since I had not used my card in 8 months and I KNOW I had. I look it up and it had been 4 months since my last purchase at JCP. So NOW I am PISSED...I call the store manager and tell her what happened with this cashier and how she actually CUT UP MY CARD!!!!!!!!!!! The manager said you have to be kidding. I said I wish I was. I told the manager the entire story that the cashier says you guys cancel cards if they aren't used in an 8 month period of time. She said that is just not correct. (DUHHHH) She asked if the cashier called anyone or anything about this? I said no...just told me matter of fact that this is the way it was.

I also told the manager maybe this girl tells customers that so she can get CREDIT for having customers opening up NEW accounts. The manager said she wouldn't do that. I said it looks that way to me! Plus I told the manager I wasn't happy that this girl is taking all my information at the desk and asking for MY SS number to put into the computer. I said how do I know she isn't trying to get my info and use my identity. I also told that manager while she was doing all this she also told me after she punched in all my info that I was APPROVED for $2000 and that is REALLY GOOD. (Why the he$$ is she paying attention to how much credit I am entitled too...that is KNOWN of her freaking business!) I told her $2000 is low...my OLD jcp credit account allowed me over $5000...so NOW you've cut it up and lowered what my credit amount at the store.

So after telling the manager all this she said she would talk to the girl and call me back. She did call right back and she DID APOLOGIZE for what happened and said she doesn't understand why the girl did this? But she would like to mail me a $25.00 gift certificate and as far as re-issuing me my OLD card number I would have to call another 800 # and see if they could open it back up and close the new one the dumb girl opened for me. What a major pain! The manager also told me that the cashier told her that she called on the phone and talked to another manager that day about my card and was instructed to do that with my card. I told this manager that she is a FLAT OUT LIAR. She called NOBODY because I even asked the cashier that day to call someone and she wouldn't!!!!!

The manager did believe me of course and again...she just kept apologizing. She said she doesn't know of any stores that cut up your cards. (And believe me...this girl literally cut up MY card!) So other than an apologie and a free $25.000 gift card I called this guy at the 800 number to re-issue my OLD MasterCard number I had with JCP. I asked him NOW that this girl canceled my old card and opened a NEW one...I said isn't that going to reflect on my credit score that I opened a NEW account. He said he was very sorry but yes it would. :( Darn it all!!!

I work SO HARD to keep GOOD credit...and she does this. There is no way to remove it. Now it looks like I opened a new account one day...and closed it the next day. Why do I HAVE TO PAY FOR THEIR MISTAKE!!! So needless to say I am pissed. JCP should be careful who their hiring. I spend good money in there. Well I did...not sure if I'll even activate my new card they just sent me. A $25.00 gift card doesn't seem like enough after all I went through. I think she should have had this girl call me personally and apologize.

So BEWARE if you have a JCP card and get told some cockeyed story like I did. I REALLY and truly believe this girl did this to either get my information for identity theft. (Why else would she notice how much credit jcp OK'd me for?) That was strange to me. Or...she is getting CREDIT for each new customer she gets to sign up for a jcp credit account. I have a cousin in retail and they get credit when they talk someone into opening a store credit account. I am so ticked off at this store...that idiot cashier...she couldn't even give me my FREE catalog without a major hassle. Where do they find these people. (I'm done with my rant now.) Sorry...but I'm still pissed and just thought some should be warned...not sure what game this cashier was playing. At my age I should have known better...I've never had ANY store tell me they will cancel your card if you don't use it. JCP has gone down hill anyway....its a shame...but soon they will be shutting down their stores like all the other ones are since they have all Hispanic clothes in there and nothing for us white people. (They SHOULD have clothes for EVERYONE...not just ONE race.) Nor cashiers that know what they are doing. I think I will shop else where...JCP is waste of my time.
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Anonymous on 08/09/2008:
You want them to sell hispanic clothes? Like panchos and sombreros?
Xandra on 08/09/2008:
Well although I have heard of stores not renewing cards that have expired automatically, you're right. That makes no sense. I have to admit though you were too nice. Usually it is better to be nice because you will generally receive better service that way, but when a clerk begins to feed you something that smells like ****, starts insisting that you must do something like open a card or hand out personal information (especially if they blurt it out into the open like that...), always ask for a supervisor and go higher until you receive satisfaction. It seems as though she was trying to receive some sort of reward for opening a new account and being in a manager's face about something like that WHEN it is happening will more likely get you better results.
spiderman2 on 08/09/2008:
You have a valid complaint, even if it is more of a rant with a lot of excess verbage. I was with you until the end when you get bigoted.
Anonymous on 08/09/2008:
I have to agree with the comments made here. I was sympathizing with your plight until I saw the narrow-minded comment at the end. Since when is JC Penney an all hispanic store? I've been to the one by my house several times, and there's something for everyone in there. Either you are mistaking them, or you are trying to make them look worse than they already are.
I wouldn't have been as nice as you were to the clerk. I wouldn't have blurted out my SS number either because, as you stated, she, or someone else, may use it for identity fraud. Be wary next time someone asks you to give it to them. Protect your SS with your life.
Anonymous on 08/10/2008:
I would have left the items on the counter and walked out of the store instead of opening another account.
But that's just me.
Anonymous on 08/10/2008:
You immediately thought what she was telling you smelled fishy. You asked her to call someone and she refused. Yet, you gave her your information anyway and let her run your credit and now you're angry at her??

Oh, and you didn't have a problem with nothing but "all Hispanic clothes in there and nothing for us white people," until now, when you're mad?
Rachaelm on 08/13/2008:
I work for JC Penney. The credit company does close cards after a period of inactivity of about a year. The girl should have been able to call the credit company from the stores phone to see what was going on with the account. Having to put in your SS happens every time you open a new account, and once you go to see if the customer has been approved or not on the screen it tells you to advise the customer of their credit line. While how she handled the situation was bad I highly doubt she was stealing your information.
nellie12 on 09/25/2008:
First of all there is no reason that you should have reverted to the comments that you did in the last part of your review. What exactly are Hispanic clothes. I am a JCP associate also and yes we do have to have a certain number of credit apps per month, but if you thought that something sounded off why didn't you just call the company yourself...you say that you are so conscious about your credit so it seems as though you would want to find out directly if something was happening with your card, especially if your limit is $5000! Secondly it is a req. that we ask for your social, but on th back of the app, which you should have filled out there is a space for only your last four digits. We take the first five orally so that we do not have your entire social written down. Last of all as soon as you are approved for your card a message in bold letters pops up and tells us to inform you of your credit limit. No one is trying to be nosey by secretly looking at your limit!. I admit that the associate obviously was very rude, but you should have made her give you your card back and you should have req. to speak with a manager at that time! Please do not knock all JCP stores or their associates, no matter how Hispanic they may be, just because of a lapse in your own thinking! I can't wait to go back to work and tell my associates that we are a Hispanic store!LOL people like you are the reason that the cashiers are rude!
Anonymous on 06/18/2009:
To repair the point damage to your credit, contact the 3 major credit bureaus, Equifax, Transunion and Experian. Ask them for a dispute form. They will each send you one. Fill it out with the entire story. Advise them that you wish to remove any reference to the new account that was opened by an inexperienced clerk.

Also, contact JCP corporate and close that account. Advise the same story to them. Get the manager to give you a written statement that the opening of the new account was in error and send a copy of that with your request to the credit bureaus.

It will take 30-90 days to fix it, but it CAN be fixed. :) Make sure JCP reinstates your old account.
iheartwhitney21 on 09/28/2009:
I doubt that she was stealing your info. In order to open a jcp card you would need your SS and if your approve it would say it plus give you your credit limit. What the girl did was un called for but she could've been a new associate. You never have to scan the coupon for the calalog even tho sometimes I do. JCP will cancel your card if you haven't used it in a while but we you need to do is call the credit card company and have them renew it, its take about 3 minutes to do that which that's what she should have done. To make a long story short it sounds like she just wanted to get credit for having you opening up a new card which you did but didn't have too. Sorry
welmel on 10/22/2010:
Cashier may have handled things badly, but she sounds like she's a lot younger than you, which means she has time in life to learn from her mistakes. Your racist, bigoted, entitled comment at the end shows that even at your age you have gleaned nothing but a concern only for yourself. As a successful, professional, white-collar "Hispanic", I think you deserved every ounce of the trouble you have been given.
Anonymous on 10/22/2010:
I use my JCP card about once every few years. It is always open for me. I know this is old but what in. the. world. are "hispanic clothes"??
trmn8r on 10/22/2010:
I would not have let the girl cut up my card, or order a new one. Not unless she called the credit card company and they verified for YOU it was closed.

Other than that, I don't know what "Hispanic" clothes are, and but white folk wear a lot of the clothes JCP sells.

The main problem here is the CSR didn't know how to handle the problem. She just needs some training by patient and courteous people.
Moenurse1 on 11/02/2011:
Regardless of your comment, you still did not deserve that type of treatment! Customer service is key and no one and I mean no one! should be treated in such a manner! Everyone has an opinion and being frustrated and humiliated is understandable. Being a cancer patient is very stressful and to be taken advantage of is ridiculous! Next time, stand your ground and ask for the Supervisor and his boss! Take good care of yourself and please fix your credit asap! God Bless! The CSR should have been taken off the floor and re-trained by corporate in how to provide friendly customer service. Customers are always right! And for all the other who have made silly remarks
bruce2954 on 01/25/2012:
If you're going through cancer treatment, you shouldn't step foot in any clothing store. Most of the clothes are sprayed with teflon to prevent wrinkling. Teflon contains a chemical that causes cancer. It's being phased out of teflon by 2015, but you need to protect yourself now by not wearing clothes with teflon now.
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Wrongfully Accused Of Shoplifting
Posted by on
NORTH LITTLE ROCK, ARKANSAS -- On March 30, 2009 myself, my 2 children, and my sister n law and her baby were shopping at the JcPenney store. We first went to the men’s department were I picked out 2 pair of jeans for my husband and draped them over the top of my double stroller. I then went to the women’s department were I picked out 4 pair of Capri pants and draped them over the top of the stroller as well. I then, along with my children and sister went into the handicap dressing room to try on the Capri pants. 1 pair fit, so I left it on the stroller with the men’s jeans and left the other 3 pair hanging in the dressing room. We then went to the cash register were a cashier was checking a woman in front of me. A male with a supervisor badge on approached the cash register and told me he could check me out.

While I was checking out there was a woman standing behind me the entire time. I did not think anything of her because she was not wearing a name badge. I thought it strange however that as the man was checking me out, he loudly stated each item I was purchasing, as well as the cost of the items. He announced 2 pairs of men’s jeans $x each, and 1 pair of Capri pants at $x”. After paying for the items and sliding the bag under my daughter’s feet in the stroller, I was given the receipt and he pointed out the customer satisfaction survey on the bottom and asked if I would give a satisfactory response.

My family and I then left the store out into the mall to do shopping elsewhere. We had got almost to the corner of another store and the 2 people from the cash register (the man who checked me out and the woman from behind me) stopped us, 1 in front of the stroller and 1 behind it and asked us to follow them. As I was following them, I politely asked the woman what this was all about and she said she could not tell me, I just needed to follow her. They escorted us all the way through the store to the back into a small room.

At this time, the woman stated pulling my purse and diaper bag from the back of my stroller and going through them. I removed my children from the stroller at that time. She said “you don’t have to remove your children” I told her that I would not leave my children in the stroller while she searched through it. Mind you, my 4 year old son was getting very upset asking what was going on. As she was going through these things, she said “you took 2 pair of men’s jeans from the men’s department into the dressing room and you did not come out of the dressing room with them, do you want to explain yourself?” She now had the items from my diaper bag out on the table. I then told her I just purchased the 2 pair of men’s jeans, they were right there in the bag along with the receipt. She then looked to the man who checked me out and said “did she purchase those items?” He told her yes and she said “then why didn’t you tell me?” He just stammered saying things like “I did…you were right there….” She shoved my things back in the bag and just said sorry and started to walk off. I turned to the man and asked for him to give me my money back for the items I had purchased. He did.

During all of this, I was extremely humiliated. They escorted me through the entire store with my children, my sister, and the entire store watching. I was wrongfully accused of shoplifting 2 items that never left the top of my stroller and which I had indeed paid for while they both stood there and watched. I was detained without any explanation as to why at first and then my personal belongings were gone through without my consent. I felt much violated and very emotional about the whole ordeal.

I called the corporate office and explained to a woman in Customer relations about what had happened. She assured me that the complaint would be turned over to the manager of that store and he would handle the problem and call me at a later time. He did indeed call me and I was told “I am sorry, there was a miscommunication between 2 employees and I have spoken with them”. I don’t know exactly what I was expecting him to say, but I did expect it to be more than that.

I still don’t know what I am expecting by writing this letter and complaining, but I am taking this matter very seriously. This ordeal could have been handled with more dignity and respect. They could have very easily asked to see my receipt and my items instead of escorting me through the store and detaining me like they did. I understand that there are a lot of problems and troublemakers in our world today and repercussions should be made for theft. Myself and my family, unfortunately did nothing wrong, and not once did I feel like I was given a sincere apology from anyone, even after it was confirmed that there was a miscommunication between employees. My husband and I like to shop at this store very much. We spend several hundred dollars there every year, and have many friends who do the same. At this time, I do not feel like I could be comfortable returning to shop at your store. I know that my sister n law that was with me, as well as the rest of my extended family will not feel comfortable as well.
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BokiBean on 03/30/2009:
What a nightmare! I'm sorry you and your kids had to go through that.
Principissa on 03/30/2009:
I would have been LIVID. How dare anyone search your stroller with your kids in it without telling you what the heck they were doing! And then to accuse you of shoplifting items that you paid for!

Miscommunication or not, those people do not belong in the job they are doing if they cannot communicate properly to one another.
jktshff1 on 03/30/2009:
I would have told them to bite me and call a cop when asked to follow them, and expect a lawsuit to follow. You had a receipt for the items purchased, did nothing wrong.
Where are you soaring when we need you????
Kind of like when a wallyworld employee tried to stop me, I explained give it your best shot, but be prepared to defend yourself and your company in court for false detention. They left me alone.
ejack053824 on 03/30/2009:
Why doesn't stuff like this happen to me??? Geezz....yall have all the fun! LOL!!
Anonymous on 03/30/2009:
They followed you to another store and made you come back? Can they even do that?!? Yep, I agree with jkt..you should have told them to get lost or if they felt you needed to be detained they would need to call the police. Although, I imagine that in the moment it's pretty hard to think clearly when you're being attacked like that...sorry you had to go through that and good for you for contacting their corporate offices, hopefully something is done about it.

Starlord on 03/31/2009:
I think the OP is a drama queen. Her statement aboue everyone in the store staring at her as she was escorted to the security office is pure hokum. JC Penney hass some of the best LPAs available, and they are careful to keep the proceedings very low key. If people were staring, it was probably because the OP was crrying on and attracting her own attention. JKT, I have always respected you and indeed, you are on my trust list. Let me start by again letting you know I have worked as an LPA and as a sreet cop. I have seen the statement before that WalMArt greeters do not have the right to ask to see your receipt and check your bags. WRONG!!! Stores have an absolute right to examine ANY pacakge you may be carrying, as long as you are on their property. the fact that you paid for it is immaterial, they still have the right to examine it if you are on their property. The store employee let it go, apparently feeling it wasn't worh it. If he had pushed it, yu coul have been cited or arrested for Disorderly Conduct and possibly been given a trespassing warning, whch would mean you could never go there again. People get strange ideas about what the laws are, but I hope I have helped you understand why when a guy in Arizona was caught with a bag of K-Mart merchandise in a CVS bag, with a three day old receipt and a pocket stapler, why he was charged with burglary.
Principissa on 03/31/2009:
Star, I was waiting for you to post on this one!
Anonymous on 03/31/2009:
I believe a person has to be detained for probable cause. I see in no way how this was probable cause.
jcquarters on 04/09/2009:
As a Loss Prevention Officer at JCPenneys, I would like to appoligize. I can assure you that per company standards, the two associates who wrongly accused you of theft were breaking company policies. There are specific things we look for in potential shoplifters, 2 or more people entering a fitting room (even the handicap) at the same time does look suspicious. I am not condoning their actions, they were wrong, But hopefully you can see where they were coming from. In my store, if I or any of my LP officers make 1 'bad stop' our jobs are on the line. Don't let a few bad apples ruin your Penneys shopping experience for ever.
Anonymous on 04/09/2009:
Respectfully, jcquarters, if the LPO's actions were 'wrong', why should the OP be expected to 'see where they were coming from'? That makes your apology pretty empty. If the goal is 'loss prevention', rather than 'shoplifter apprehension', Starlord's comments are correct; stop the suspect before leaving. Going for apprehension, rather than loss prevention, suggests a desire by LPOs to play at being LEOs.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Lousy, No Common Sense Promise
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I went to JC Penney today to replace the battery of my watch. Prior to going to the store, I asked what is the best day and time to go. I called yesterday, Friday, and I was told that tomorrow (meaning today, Saturday, July 20th, 2013) I can come after lunch. I did exactly that. At first, the sales lady said she cannot take care of me because her keys to the store were not working, and asked me to come back in 30 mins. When I came back, I was told that they do not change batteries on weekends because it is so busy. I don't know what is their definition of busy because there is no line in the jewelry department. Anyway, I was told I can leave my but they do NOT want to give me a receipt.

The sales lady and the manager said that there's plenty of cameras in the store, that should be enough proof. I spent almost two hours pleading with them to change my watch battery since it doesn't really take that long. IF they CHANGED THE BATTERY during all the discussions we had, they could have probably changed 5 watches! My mother, my brother, my niece and my husband were just silently watching nearby.

I dropped the clothes that I was about to buy, my mom dumped the set of pearls that she was about to buy, my husband returned his shirt, and my brother did not even bother looking at the cuisine art mixer that he wants for his birthday. All in all, they probably lost at least $800.00 sale that day. We went to Dillards across the hall, they have great items with reasonable price, and most of all, excellent customer service! Bye bye JC Penney, you can sink with your lousy staff.
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FoDaddy19 on 07/21/2013:
Sounds like they don't want your business. I do hope that you actually put the other items you were going to buy back on their proper racks/shelves, because if you just dumped them wherever you were at then someone (probably not the people who was giving you a hard time) unrelated to your issue will have to pick up after you, and that's not fair to them.
Tezrien on 07/21/2013:
Is it really that hard for someone to use a small precision screwdriver to pry the back cover from a watch to replace the battery?
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Paula Dean
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Rating: 1/51
I recently rediscovered J.C. Penney Company, and I was so happy because I found the prices reasonable and the clothes (especially) up to date!

Well, I will not be going to J.C. Penney again. You dropped Paula Deen by responding to frivolous, silly Media hype. Can you tell me that you have Never said a single thing in your life that was offensive to somebody? Are you so pious and righteous that you have never done something or said something that you regretted?

You ruined a nice person's life, respect, dignity, and let it be known to the whole world that nobody is allowed a mistake. She didn't commit and Axe murder, she simply said something years ago that she regrets and would not ever do now. Don't we learn from mistakes? Mistakes help us learn. Gosh, Michael Vick broke laws and abused living creatures abominably. This was something that deserved punishment.

Paula Deen said something years ago that would never have been hurtful to anyone had the media not crucified her. I hear the word "cracker" referring to my race more often than I ever hear any other word on the street, and do you think I give it one moment's time and allow it to make me a victim? No! Stupid is as stupid does and says. I don't let name calling turn me into a lifetime victim. Why should I ruin and degrade my life for the sake of stupidity (name calling)?

You have now told everyone in the world that this kind of pressure and silly politically correct ideology is allowed and OK. You have now shown that you will bend down and be intimidated by stupid people.

Awesome. :(

As I said. I will not be going to your stores again. I do have a choice (at least at the moment), and I will not contribute in any way to silly, stupid thinking and actions.
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Chaparrita on 07/11/2013:
This is actually a loss lose situation here. If they kept her products, they would get complaints and be accused of racism. Dropping her products, they get complaints and get accused of racism. Either way, they lose business.
No entitlement attitudes please on 07/18/2013:
Blaming JC Pennys for this is wrong. The problem is entitlement mentalities and perceived racism from whites compounded by the media (msnbc) and the likes of Sharpton and Jackson
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