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43 Reviews & Complaints

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Can't Find the Required Product Information to Purchase Their Products
Posted by Yourcustomer on 08/14/2007
DURANGO, COLORADO -- As a housing contractor I need to find standard window sizes and pricing to complete a specific design look, and price a job. I went to Home Depot to get the required information but the sales clerk at the millwork desk could not give me any dimensional information on window sizes that I could take with me to complete an order based on standard windows that the company offers. When I asked the sales clerk why there was no available catalog with standard window sizes and associated model numbers he told me that that was a frustrating problem for them too and suggested that I look them up on line. I just spent 2 hours trying to get that information and found myself frustrated and still could not find the information I needed to use their windows. I went back to HD, picked up a catalog for Anderson Windows and found all the standard window sizes I needed to complete the job.

What a waste of time and effort trying to buy Jeld-Wen windows!
     
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Posted by Shecky on 2008-05-21:
Welcome to the future - where everything is made to order therefore every item is custom made and so called standard sizes are no longer necessary. If your in California and want to save money on vinyl windows, entry doors and skylights from such manufacturers as Milgard, Jeld-Wen, Velux, and many others. And, yes, if you need advice on what constitutes standard sizes we can help you there as well. Visit us at www.1stwindows.com and allow us to save you money.
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Do not buy Jeld Wen products - very poor quality
Posted by Swanky on 11/29/2012
BEND, OREGON -- We did a massive overhaul of our house in 2006-2007. Thought we were doing all the right things. Our contractor recommended Jeld Wen for our door and windows, suggesting a very good quality product at a lower price. Wow, not even close. Very poor quality. There are tons of problems with windows and doors, the worst of which is drafts. How every single brand new window and door can produce a draft is beyond me. And we are talking about drafts from every conceivable area of the window. I've done my best to add additional weather stripping, but that doesn't even begin to stop the leakage. Just after our addition was completed, we came across a review of our windows in Consumer Reports. CR slammed these windows as inferior, poor quality windows. I am angry at my contractor for his recommendation. I am more angry at Jeld Wen for producing such a crappy product in the marketplace.
     
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Posted by Tezrien on 2012-11-29:
Drafts that bad could also be the result of poor installation. You should get another contractor to check the work.
Posted by Expert on 2013-04-24:
Number 1 reason for most leaky windows and doors and this means water and air is that they were installed wrong I have been to so many job sites where not only jeld wen but also pella and Anderson had problems due to poor installation so be fair about who you throw under the bus
Posted by john j j contracting. on 2013-05-25:
I would love for you to come to my house and look at the crap doors that I bought from jeldwen 39 in total I would love to throw all of these doors under a bus I think you must work for jeldwen. their product is crap they have no quality control whatsoever
Posted by Ann other on 2013-06-08:
I am a worker in the uk for jeld wen and even over here they as a company are producing shit
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Poor Quality, Over Priced
Posted by JJR on 10/29/2008
ENCINITAS, CALIFORNIA -- In January 2008, we purchased a custom sized double door, wood interior with aluminum clad exterior. We bought and had it installed through Home Depot. We ordered the interior wood removable grid. The door had to be custom made to replace the old door, which meant no returning the product and spending quite a bit more.

The door arrived and was installed. The removable wood grid did not arrive. As soon as the door was installed, it would not lock. Four weeks later, when the wood grid finally arrived, the door was adjusted so that the lock would bolt.

The grid was cheap balsa wood held in place by several clear, cheap thumb tacks. The tacks stuck out so were completely visible and truly ridiculous. I was amazed that such an expensive product would be so tacky looking.

We had to stain the wood of the interior ourselves and 3 months later, the locks would not work again. An installer came and repaired the door so that it would lock again. However, 2 months after that, the door will not lock once again. I have been waiting 3 weeks for a response from the company to come and fix it the 3rd time.

I do not recommend this company, especially for the price.
     
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Posted by madconsumer on 2008-10-29:
sounds like te original install was not done properly. if a door shifts it means either the foundation is moving, or the door frame is not secured. weather also can make wood swell and thus create a door that wont work properly.

if you ordered a non stained door, then yes you are the one who stains it.

the grids are made of softer cheap wood such as balsam.
Posted by Slimjim on 2008-10-29:
While this is probably legit, I hope the Team takes a moment to check the IP here with all that Castle Windows spamming going on simultaneously.
Posted by Casey 288818 on 2011-12-24:
We alson paid 5,000.00 for 2 patio doors...... They are so badly warped that the top of both doors sticks out from the top about 1/8 inch, while the bottom of the doors sink in about an 1/8 inch...needless to say they leak far worse than our old doors...fighting Jeldwin rep right now----will update,but know now that I will NEVER deal with this company again.........
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Jeld-Wen Window and Customer Service Review
Posted by Plbenson on 10/10/2012
MONTANTA -- Last year we purchased a custom home that was constructed in 2003/2004. The home had Jeld-Wen wood clad windows throughout and as it turns out, these windows are pretty much junk. The weatherstripping around the windows has cracked and separated on many of the windows, the gas seals have failed on approximately half of the windows, compromising the vapor space and allowing moisture build-up inside those windows, and the Hartford green aluminum frames have turned chalky/milky in color.

Since February of this year I have tried to work with Jeld-Wen's 'customer service', and their area representative to fix the window problems. They have given me nothing but headaches, saying everything from "those aren't our windows" (it took two months for them to admit they were their windows)to 'our second-owner warranty didn't take effect until a few months after the windows were purchased'. They have done everything in their power to NOT stand by their products and the customer service is everything but service.

In their defense, after three months, numerous emails and photos, and a dozen phone calls, they did send out some replacement weather stripping for me to install. It was the the wrong weather stripping and for a different style window and it has been weeks since I sent them an email advising them of this......they have yet to even respond back to the email.

Well, after 9 (nine) months of frustration with Jeld-Wen, their poor products and no customer service, it looks like I will need to replace all the Jeld-Wen windows in the home without a bit of help from them. The one thing I am certain of is that I will never have another Jeld-Wen product and I caution everyone to look closely at their products.....there are a lot better windows out their on the market for the same or less money.
     
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Posted by Marla on 2013-07-06:
Well we bought 26 brand new Jeld-Wen windows and all the weatherstripping falls out, the little plastic tilting things fall out all over the floor. We agree these are junk, will never buy them again and their customer service will not return my emails. DON'T BUY THEM!
Posted by Dave on 2013-10-11:
I bought 7 windows, alum clad, pine interior, and all the weatherstrip on the outside has fallen off, the stuff with the fur on it. I can't believe it, we haven't even moved in the house yet. I wanted Marvins, but my dealer said that these were just as good......Ha!
Posted by Gray on 2014-02-14:
Sorry for your troubles, we bought Jeld-Wen several years ago for use in a spec house, they were purchased at Menards. We had minor service issues, and whoever responded for the service was very helpful. We have not used them since. I was just about to consider them for a replacement job, but after reading all of the negative feedback, they are off my list. Thank you!
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French Doors For Patios
Posted by One Angry consumer on 11/07/2008
We purchased a patio door made by Jeld Wen under the Reliabuilt label. The contractor tried to install it but it would not close because the hinges on the doors were not aligned. Lowes sent out another door made by them and it had the same issue. We are waiting to see if the latest door is correct. When I called Jeld Wen I was told that it was not them but obviously was the contractor installing the door. I was told to leave the unsecureable door in until Lowes sent them warranty paperwork and they sent someone out. I told them their quality control was poor and someone had a machine with a poorly setup jig. I also did not want snow in my kitchen and high heating bills while I waited on them to come out!!! She was sorry I felt that way but it was the only way to resolve the issue. I politely hung up!

Jeld Wen has a poor product and extremely poor customer service and relations.
     
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Posted by cherpep on 2008-11-07:
After 2 doors with problems, it is entirely reasonable to suspect that the problem lies with the contractor. I don't know what else you expected them to do.
Posted by madconsumer on 2008-11-08:
is this the same complaint as before? same person?

what state do you live in?
Posted by NewsMuse on 2010-02-20:
We purchased a Reliabuilt steel entry door from our local Lowes (VA). Since we live in an "older" home (1977 and brick), special order required, of course, and you MUST use the Lowes contractor or the Reliabuilt warranty is void, of course. We were lucky to have an awesome, patient contractor. We purchased this door as well as a new storm door (another brand, once again special order)in early 09/2009 (prior to Labor Day). The storm door arrived in less than three weeks.

Jeld Wen gave us a 6-week delivery of the entry door. It finally arrived at the end of 11/2009 and was installed promptly. (However, both doors showed up on our M/C bill at the end of September.) The contractors were awesome; however a 3-4 hour installation ended up taking nearly 7 hours and no fault of the contractor(s) doing the work. It was the door -- just little things not matching up. The contractor had measured twice so this was NOT their fault. Lowes kept calling after the 3-hour point to check up on the progress. After the third call, I told them they had not even stopped to eat, drink, or rest. Further, they were not to call me one more time about these contractors who were trying their best to make Lowes look good.

We ended up having two price decreases since the door was so late, and the contractor even cut the price for our trouble. The total cost was still nearly $2,000. I do not fault Lowes nor the contractor. The fault lies completely in the hands of Jeld Wen, a mid-grad product at best.

I just found this site today and joined immediately as we are in the process of purchasing a smaller residence and let a family live in this home. I'm sure I will be using this site as my go-to before any major purchases from now on. Jeld Wen has been crossed off my list.
Posted by Eric Brueckner on 2014-01-27:
I had the same issue with their french doors with sidelights I installed them perfectly level and plumb. the doors pinch at the bottom and top. I still don't know how to fix it.
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Worlds Worst Windows
Posted by Rooster2 on 01/09/2009
NEW Jeld Wen Windows were installed in our new custom built home in August 2005; we have been trying to get JELD-WEN to honor their warranty ever since! (3 Years) These are the worst products on the market.

During construction JELD-WEN could not repair they own product! I will be happy to provide photos to anyone who wants them!
     
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Posted by Soaring Consumer on 2009-01-09:
You can email the photos to the administrator of this website and he will add them to your review.
Posted by Jim on 2012-01-18:
So, what's the issue?
Posted by al watkins on 2012-12-27:
I am happy with my new window's. But am very unhappy with trying to get the sticker glue off them. Why do they have to use glue thats impossible to remove.
Posted by DebtorBasher on 2012-12-27:
Watkins...the best thing to use for getting stickers or glue from glass is 'Goo Gone' or, if you don't want to buy anything, try vinegar and newspaper.
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Never Again Will I Purchase A Jeld Wen Product
Posted by D. Ramsey on 11/17/2009
We ordered a front door with a venting side light and a patio door with two venting side lights from Home Depot. After waiting over six weeks for the doors to come in they finally arrived. When the installers arrived to install the doors is when the fun began. After the installers had ripped out my front door they unpacked the new door. Now keep in mind that there was absolutly no damage to the packing material but here was a huge dent in the new door. Not only was the dent in the door but the molding on both the front and back sides of the side light was bowed. We had to have the installers go ahead and install the door since they could not install the old door otherwise I would have refused the order. Then on top of everything else there was no screen for the venting side light for the front door and the screens they sent for the patio door were to big. There was also a scratch in one of the side lights for the patio door.

When a Jeld Wen representative came out he tried everything to blame Home Depot but we had wisely kept the packing material for the front door. Now it has been almost four weeks and I have still not heard anything about getting these doors fixed! Other than "we are working on it". I have called Jeld Wen to find out what they are going to do to "make this right" since I spent well over 4 grand and got crap products and their reply was "we are fixing it". Great but I will NEVER recommend Jeld Wen to anyone I know if this is how they conduct their business.

So now it is mid November and still no idea when anyone is going to show up to replace the front door and side lights. This should be good freezing temps and possible snow.

Their customer service is shoddy and they are extremely slow, they try to blame everyone but themselves for there own mistakes even when it is obvious that a problem happened at their factory. Never again will I purchase a Jeld Wen product.
     
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Posted by homedepot_michael on 2009-11-18:
Hi this is Michael from Home Depot Customer Care. I’m sorry about your experience with us and Jeld-wen. I would like to offer my help. Feel free to send an email and I will be glad to look into this for you.

Michael
Customer Care
The Home Depot
Atlanta, GA 30339
michael_care@homedepot.com
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Avoid Jeld-Wen windows at all costs
Posted by Kevinxm on 01/18/2012
NEW YORK -- We ordered Jeld-Wen replacement windows through Lowe's. Although it was not the brand we initially wanted (classic bait-and-switch) we had seen enough favorable reviews to go along with this brand. Huge error. We ordered vinyl replacement windows that were white on the interior and red on the exterior. The panes were supposed to be two over two. When the windows were delivered, two were completely the wrong size and had to be returned. Others were three over three and not two over two. Many had scratches on the glass and red paint sprayed on the interior portions. The mulling of the frames was sloppy and uneven. Some of the vinyl had cuts or seams where none should be. Out of 17 windows, 14 ad screens that were half and inch too short, leaving an ugly gap at the top of each. How did these things even leave the factory? The installer did his best and we were told that Jeld-Wen would send a representative out with replacement glass with the correct (two-over-two) panes. We were told this would be expedited. It was not. They took their sweet time with this. Weeks later the Jeld-Wen representative arrived with the replacement glass, six panes. This time, only three of the six were correct two-over-two. The others were four-over-four. No one at the factory had bothered to look at the order. And the representative did not even look at what he loaded onto the truck. Lowes blames Jeld-Wen and Jeld-Wen blames Lowes. They still have not addressed the other problems and there is no telling when the correct size screens will arrive let alone when the three remaining panes will be ready. As for the piss-poor mulling, the representative said that that was "normal."

Stay away from Jeld-Wen and DO NOT order any windows through Lowe's.
     
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Posted by Alain on 2012-01-19:
The reviews I've looked at on these windows are mixed. People either love them or absolutely hate them. Like your review, complaints frequently mentioned poor quality and bad customer service. You can file an official complaint about this with your state's consumer protection office. If you're in New York: http://www.dos.ny.gov/consumerprotection
Posted by Leslie on 2013-06-28:
Windows replaced in 2007 and five panes have leaking seals.Waiting to see if Jeld.wen stands up to it's warrenty.I will leave another comment in the near fucture, when I get an answer,but I'm not holding my breath that the solution to this problem will be in my favor !!!!
Posted by Frances serdjuk on 2014-02-02:
We wanted to replace the builder's grade window in our new home. We went to Lowes and wanted Pella windows but the inexperienced sales clerk came to our home and told us that the frames on the Pella windows would be too big so she pushed the Jeld wen brand on us and that is whe our horror stories begins. Lowes sent an installer to measure our windows and the windows were ordered. We waited weeks for the delivery and when the windows were finally delivered, they were filty and I mean Filthy. The new windows looked like they came out of a dumpster and sent to our home. The installers said that they had never seen new windows in such bad condition. The was glue all over the windows that could not be removed. Every window had etch marks on the frames - there were Hugh scratches on the inside of the windows - the glass was not inside the frames - there were scratch marks on every window with black and red markings. The installers left. Lowes picked up the windows and reordered the windows even though I told them that I wanted my money back. Now almost three months later Lowes told me that the original installers had quit and we would be getting new installers to install the windows with the other's installers measurements. The new installer came to measure and he didn't like the measurements but said he could work with them. The windows were finally being installed and now we see all the black marks and a hugh scratch on the inside of one of the windows. I called Lowes and told them that I hated these cheap looking windows but was stuck with them now. The workmanship is low quality and they obviously have inexperienced workers at their factory with no quality control. The screens are bubbled out and the installer had to move the locking latches because they were misaligned. These are the worst looking expensive windows. Lowes refunded a small portion of my money. The sales representative came to the house to look at the windows and dismissed all of the black marks and scratches. He said they can easily be cleaned. I told him he should be arrested for grand larcney and fraud for selling these windows. He wanted to replace the window with scratch and I said no because I know that it would leak. I told he to get out of my house. He called me ten minutes later and told me he was going to refund my money for the one window. Stay away from Jeld wen windows. They have no quality control at their factory. If you need new windows - put up plywood but don't buy Jeld wen windows. We cleaned the windows Nd some of they black marks did come off but we are living with window with the big scratch and waiting for the replacement screens and four window stops because the stops that cme with the windows were bent. Stay away from Jeld wen products!






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Warped Front Door
Posted by Phaunf on 04/18/2011
I've never been more disappointed in a company as I have Jeld-Wen. I spent $5,000 for my front door and side lights. I fought my builder to get this door and I'm sorry I did. The first winter the door warped. It cupped so much that it actually does not sit flush against the door frame. When it is windy outside, I can actually put my hand up by the door and feel the breeze and the snow coming into the house! When I called the Jeld-Wen rep, they came out and said that it was "within the company parameters of accceptable" and that it should straighten back out in the summer. Great! Apparently, I should be happy with my door 6 months out of the year! I was not expecting this type of response. I was expecting the company to replace my door. I will NEVER again buy so called "quality" from this company again. They DO NOT stand behind their product. Their service is horrible and their quality is unacceptable.
     
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Posted by Venice09 on 2011-04-18:
A warped door is not going to straighten out in the summer. If it's just a matter of cold air, the door can be weatherproofed, but if snow is coming in, that door is pretty bent out of shape!

Did the door come with any kind of warranty? If so, you should read it carefully to see what your options are. If I spent $5,000 on a door and it warped that badly, I would not just accept it, even if it meant going to small claims court.
Posted by Anonymous on 2011-04-18:
Do you live in an area that is subject to cold and wet weather much? Doors shouldn't warp, but the jambs tend to swell.
Where I live it is common for door jambs to expand and contract with the changing seasons.
Posted by windowgirl on 2011-09-03:
Is this an entry door? There are specifications that have to be met with over hangs that your builde\\should have followed. If the door is a swinging door and not IWP and past 1/4" I would argue it. If it is an IWP with no overhang that's your builders issue. 1/4" is industry standard
Posted by mary on 2012-10-07:
I have double doors..the fancy raised wood look Jeld Wen doors. Have had them maybe 7 years. One is warped badly and steadily getting worse. I spoke with JeldWen Rep (located in Canada I believe)...he said nothing he could do. I am so disappointed, spent 9k and have to replace them alredy. They are really beautiful doors. I live in Michigan, so I guess they should not be sold here. Customer "service" is bad news.
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Problems with jeld wen french doors
Posted by Savemesanfrancisco on 08/27/2010
We special ordered a set of Jeld Wen French doors from Home Depot in early July 2010. They arrived when promised but we noticed the ball catch at the top of one door was misaligned and therefore had split the wood. We did not accept the door and Home Depot ordered a new one without question. Again the door arrived in about 10 days but it had the exact same problem. Both times we had asked the store to double check the doors before calling us to deliver them but they evidently did not check them very well since the defect is obvious. We have been waiting for our 3rd order now for over 3 weeks. I have given the benefit of the doubt to Jeld Wen up to this point but if the next set arrives damaged I will get a refund and look elsewhere. I don't know if anyone else has had problems with this manufacturer.
     
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Posted by Alain on 2010-08-28:
If the next one arrives with the same defect it certainly indicates, at the very least, that they had a bad production run at the factory and that you want a different brand of door.
Posted by homer d poe on 2013-01-28:
one of the problems is what home depot does for its inspections hd has to inspect the door wile the driver is at the dock as well as removing all packing to do the inspection wich leaves the doors exposed on the dock until the installer picks door up so hd is at more risk of damaging the door by doing the inspection becouse it becomes hd's problem then not jeldwens as a hd imp. i hate jeld-wen product but i need to put food on my table too :( about 70% of there product at the hd is junk an i wouldnt put it in my home take a look at feather river doors a bit higher cost but much better door and seems to hold up better with the info i see on returns and complaints here.
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