Poor Quality, Over Priced
ENCINITAS, CALIFORNIA -- In January 2008, we purchased a custom sized double door, wood interior with aluminum clad exterior. We bought and had it installed through Home Depot. We ordered the interior wood removable grid. ... read full review3 Replies - Latest reply on 12/24/2011
Masonite French Doors
I purchased Masonite french doors from Home Depot approximately 2 years ago and the glass just exploded. I have called Home depot and Jeld-Wen and they tell me there is no warranty. Let me get this straight; ... read full review4 Replies - Latest reply on 11/11/2012
Don Jeld-Wen Window products
I have had a relatively disappointing and frustrating experience with Jeld-Wen and felt I needed to share my experience with others as a word of caution before choosing their products.
The problems ... read full review1 Replies - Latest reply on 02/07/2010
French Doors For Patios
We purchased a patio door made by Jeld Wen under the Reliabuilt label. The contractor tried to install it but it would not close because the hinges on the doors were not aligned. Lowes sent out another ... read full review3 Replies - Latest reply on 02/20/2010
Warped Front Door
I've never been more disappointed in a company as I have Jeld-Wen. I spent $5,000 for my front door and side lights. I fought my builder to get this door and I'm sorry I did. The first winter the door ... read full review4 Replies - Latest reply on 10/07/2012
NEW Jeld Wen Windows were installed in our new custom built home in August 2005; we have been trying to get JELD-WEN to honor their warranty ever since! (3 Years) These are the worst products on the market.
4 Replies - Latest reply on 12/27/2012Add reply
During construction JELD-WEN could not repair they own product! I will be happy to provide photos to anyone who wants them!
Mis-aligned door hinges
I purchased a Jeld-Wen exterior door at Home-Depot in the fall of 2010. After my brother and I installed it (He is a liscensed contractor), we found that the door did not seal completely or squarely ... read full review
KLAMATH FALLS, OREGON -- We ordered a window that needed to be tempered glass. We have been trying to get Jeld-Wen for over a month now to help us place tempered glass into the unit.
1 Replies - Latest reply on 09/03/2009Add reply
Customer service is basically, you bought the window, now it is your problem.
They have service repair (warranty) but will not help us get tempered glass into the unit. We are on our own.
If you decide to go with Jeld-Wen, make absolutely sure you have exactly what you need, because if there is a problem it won't be theirs.
Jeld Wen Patio Doors = Garbage
I purchased Jeld Wen fiberglass patio doors in January of 2010, because they were advertised as hurricane proof (high DP rating). All three doors arrived about four weeks later. Upon opening the crate, ... read full review
Ordered 4 doors for a remodel project in November. Frames are made of composite wood, not hardwood and screws stripped out in frames upon installation. Right hand doors not beveled on the correct side to close properly as determined by finish carpenter with 35 years experience. Called warranty and waited 3 weeks for a service tech to come out who confirmed doors were not correct and waited 3 more weeks for new slabs. Jeld-Wen stated they confirmed with their factory that the replacement doors were beveled correctly. Replacement slabs arrived, still not correct. Told by Customer Service the warranty was now void as they were installed bv my contractor and they have no way of knowing what he did to the doors. They closed out my claim via e-mail. Got Home Depot involved and Jeld-Wen told Home Depot they don't bevel their interior doors. I pursued with Home Depot due to Jeld-Wens inconsistencies in story.
Finally had a manager from Jeld-Wen call who couldn't explain the "RUN AROUND" and offered me a refund. Ordered doors in November, this is March. Will get new slabs from someone else. Save yourself the headache DON'T BUY JELD-WEn."
VISTA, CALIFORNIA -- Built new house 6 years ago, windows leaked from get go! Called representative and builders supplier.... nothing wrong with windows, just buy shop vac and keep them clean!
More rains, sills buckle, water runs over sill to carpet:(
Still windows are ok. Fast forward a few years, Jeld Wen representative replaces all sashes(?), bottom glasses. Same problems, even water stains on walls. Have to pull up carpet if rain comes when we are out of house! But, windows are ok!! This year, super fed up!! Rep comes back, windows good, he can't explain water.... Returns in a few weeks to caulk up sill, and drill extra weep holes!
Concerned about this fix, ask for better solution... He returns to realize they are cracked inside of window down each corner! Concerned he will loose job cause cracks never noticed by either representative We never noticed cracks till lately and they are very obvious! Jeld Wen to call back each time we inquire, but its been a couple of months! Think lifetime warranty is a joke.
Black mold on window sashes. Company said that is not covered under the warranty. I had Anderson windows for 55 years and never had a mold problem. They cannot explain why. Also the screws are rusted, so I think that there must be leaks somewhere, and they will not even send out a representative to take a look at the problem. 5 Replies - Latest reply on 02/07/2010Add reply
Jeld-Wen Window Experience
LAFAYETTE, LOUISIANA -- Occasionally I check website product reviews for products my company handles to see what consumers have to say. A consumer is often more likely motivated to post complaints rather than compliments. ... read full review
CALIFORNIA -- I bought a 7 year old home that had Jeld-Wen vinyl windows already installed. We were experiencing what I was told is Insulated Glass Unit Failure. There were 5 windows that had this problem, one of them being VERY large. I decided to contact Jeld-Wen's Customer Service Dept via e-mail to see if there was any warranty coverage on this. After reading many consumer complaints online, I didn't expect anything.
1 Replies - Latest reply on 07/01/2012Add reply
However, to my surprise, I was contacted shortly after my inquiry and they sent someone out to look at all my windows. Even though the inspector made it sound like the windows would be replaced, I still was doubtful. A couple weeks later I received another call to schedule the technician to come out. I didn't even bother to ask what they would be doing, I was just pleased that they kept things going.
They replaced my failing windows and serviced every other window in the house and 2 garages (I have a LOT of windows). Latches were adjusted and glides were made to slide easier. I can't express how pleased I am. That is what Customer Service is all about!
Jeld Wen screws small Contractor
ILLINOIS -- March 3, 2011
To whom it may concern,
I spoke with Jeld-Wen customer service back on December 13, 2010 with a problem on a bay window that was damaged during shipping or delivery and discovered by my ... read full review1 Replies - Latest reply on 03/17/2011