Jeld-Wen

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1.5 out of 5, based on 23 ratings and
46 reviews & complaints.

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Jeld-Wen Window and Customer Service Review
Posted by on
Rating: 1/51
MONTANTA -- Last year we purchased a custom home that was constructed in 2003/2004. The home had Jeld-Wen wood clad windows throughout and as it turns out, these windows are pretty much junk. The weatherstripping around the windows has cracked and separated on many of the windows, the gas seals have failed on approximately half of the windows, compromising the vapor space and allowing moisture build-up inside those windows, and the Hartford green aluminum frames have turned chalky/milky in color.

Since February of this year I have tried to work with Jeld-Wen's 'customer service', and their area representative to fix the window problems. They have given me nothing but headaches, saying everything from "those aren't our windows" (it took two months for them to admit they were their windows)to 'our second-owner warranty didn't take effect until a few months after the windows were purchased'. They have done everything in their power to NOT stand by their products and the customer service is everything but service.

In their defense, after three months, numerous emails and photos, and a dozen phone calls, they did send out some replacement weather stripping for me to install. It was the wrong weather stripping and for a different style window and it has been weeks since I sent them an email advising them of this......they have yet to even respond back to the email.

Well, after 9 (nine) months of frustration with Jeld-Wen, their poor products and no customer service, it looks like I will need to replace all the Jeld-Wen windows in the home without a bit of help from them. The one thing I am certain of is that I will never have another Jeld-Wen product and I caution everyone to look closely at their products.....there are a lot better windows out their on the market for the same or less money.
     
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Marla on 2013-07-06:
Well we bought 26 brand new Jeld-Wen windows and all the weatherstripping falls out, the little plastic tilting things fall out all over the floor. We agree these are junk, will never buy them again and their customer service will not return my emails. DON'T BUY THEM!
Dave on 2013-10-11:
I bought 7 windows, alum clad, pine interior, and all the weatherstrip on the outside has fallen off, the stuff with the fur on it. I can't believe it, we haven't even moved in the house yet. I wanted Marvins, but my dealer said that these were just as good......Ha!
Gray on 2014-02-14:
Sorry for your troubles, we bought Jeld-Wen several years ago for use in a spec house, they were purchased at Menards. We had minor service issues, and whoever responded for the service was very helpful. We have not used them since. I was just about to consider them for a replacement job, but after reading all of the negative feedback, they are off my list. Thank you!
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Jeld Wen: Worst Customer Service in the Industry
Posted by on
Rating: 1/51
GLENVIEW, ILLINOIS -- We purchased two sets of exterior French doors. The third party installer advised us the frame was "out of square" and needed to be replaced in order to look right. The installer showed us the measurements and why it could not be adjusted so that it would look right. He contacted Jeld Wen from our home to ask that a third party inspector be sent so a new frame and doors could ordered . When no one had called to come see the doors in a week despite notice that we were going on vacation and wanted some resolution to this, we began calling and complaining.

After placing multiple calls and requests for assistance on line, I was put in touch with the manager of customer service in Jeld Wen's corporate office. While the others did not timely respond, he was able to get someone to our home at the end of the week. So, we took yet another afternoon off to meet with the inspector, the installer came, the salespeople came and one more person all came to our home.

The inspector concedes that the frame is "out of square" but says if the installer shims and adjusts the doors so they are out of plumb, he thinks the frame could be improved. When the installer and others pointed out it would result in uneven seams around the doors, the Jeld Wen representative said that people would not look close enough to notice the seams were not even and that the gap was larger than 1/8 inch from bottom. When the installers said why doesn't he do it and show them how such an installation would look right, he said he could send someone else to help after he writes his report and discusses it with Jeld Wen. When we and the installers said we need a decision and resolution by Monday, the latest, he said it would take at least a week to get a decision and then likely another 2 weeks to get a technician out. Best case scenario, I'm told in another 6 weeks, I may have a resolution or get new doors ordered which take another 5 weeks or so. In the meantime, I have awful-looking, unpainted, crooked, poorly trimmed doors for all to see.

I feel that Jeld Wen's business model of sending random third party installers, inspectors and technicians is not good customer service because no one who comes to your home can make a decision and after more than 9 weeks from the date of our order, we at still another couple months away from a completed installation.

When discussing our experience with others, it appears we are not the first to have this problem..... And from the conversations with the installers and the sales office, everyone thinks it should be obvious that a new frame and doors should be sent because apparently it's difficult to ship just a frame and keep it square... So now we still have to wait for a decision, then wait for yet another third party technician to be sent out. It's my opinion, it's untenable to make people wait 9-12or 17 or more weeks to get two doors properly installed.
     
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Do not buy Jeld Wen products - very poor quality
Posted by on
Rating: 1/51
BEND, OREGON -- We did a massive overhaul of our house in 2006-2007. Thought we were doing all the right things. Our contractor recommended Jeld Wen for our door and windows, suggesting a very good quality product at a lower price. Wow, not even close. Very poor quality. There are tons of problems with windows and doors, the worst of which is drafts. How every single brand new window and door can produce a draft is beyond me. And we are talking about drafts from every conceivable area of the window. I've done my best to add additional weather stripping, but that doesn't even begin to stop the leakage. Just after our addition was completed, we came across a review of our windows in Consumer Reports. CR slammed these windows as inferior, poor quality windows. I am angry at my contractor for his recommendation. I am more angry at Jeld Wen for producing such a crappy product in the marketplace.
     
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Tezrien on 2012-11-29:
Drafts that bad could also be the result of poor installation. You should get another contractor to check the work.
Expert on 2013-04-24:
Number 1 reason for most leaky windows and doors and this means water and air is that they were installed wrong I have been to so many job sites where not only jeld wen but also pella and Anderson had problems due to poor installation so be fair about who you throw under the bus
john j j contracting. on 2013-05-25:
I would love for you to come to my house and look at the crap doors that I bought from jeldwen 39 in total I would love to throw all of these doors under a bus I think you must work for jeldwen. their product is crap they have no quality control whatsoever
Ann other on 2013-06-08:
I am a worker in the uk for jeld wen and even over here they as a company are producing shit
Renee on 2014-04-30:
I am right there with you!! WHAT a crappy product. We had a double patio door installed 1 1/2 yrs. ago and the e-glass is gone from the blinds inside scratching it. Now they want us to replace the window inserts. REALLY. How is that going to continue the warranty, or there lack of. Complete waste of money, time and effort.
amanda on 2014-07-06:
Our experience is the same as the one described in the post. We have had weather stripping problems, drafty windows and found the R value to be pretty much worthless. Crappy product. We are actually considering replacement only 3 years after installation in our new addition.
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Avoid Jeld-Wen windows at all costs
Posted by on
NEW YORK -- We ordered Jeld-Wen replacement windows through Lowe's. Although it was not the brand we initially wanted (classic bait-and-switch) we had seen enough favorable reviews to go along with this brand. Huge error. We ordered vinyl replacement windows that were white on the interior and red on the exterior. The panes were supposed to be two over two. When the windows were delivered, two were completely the wrong size and had to be returned. Others were three over three and not two over two. Many had scratches on the glass and red paint sprayed on the interior portions. The mulling of the frames was sloppy and uneven. Some of the vinyl had cuts or seams where none should be. Out of 17 windows, 14 ad screens that were half and inch too short, leaving an ugly gap at the top of each. How did these things even leave the factory? The installer did his best and we were told that Jeld-Wen would send a representative out with replacement glass with the correct (two-over-two) panes. We were told this would be expedited. It was not. They took their sweet time with this. Weeks later the Jeld-Wen representative arrived with the replacement glass, six panes. This time, only three of the six were correct two-over-two. The others were four-over-four. No one at the factory had bothered to look at the order. And the representative did not even look at what he loaded onto the truck. Lowes blames Jeld-Wen and Jeld-Wen blames Lowes. They still have not addressed the other problems and there is no telling when the correct size screens will arrive let alone when the three remaining panes will be ready. As for the piss-poor mulling, the representative said that that was "normal."

Stay away from Jeld-Wen and DO NOT order any windows through Lowe's.
     
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Alain on 2012-01-19:
The reviews I've looked at on these windows are mixed. People either love them or absolutely hate them. Like your review, complaints frequently mentioned poor quality and bad customer service. You can file an official complaint about this with your state's consumer protection office. If you're in New York: http://www.dos.ny.gov/consumerprotection
Leslie on 2013-06-28:
Windows replaced in 2007 and five panes have leaking seals.Waiting to see if Jeld.wen stands up to it's warranty.I will leave another comment in the near fucture, when I get an answer,but I'm not holding my breath that the solution to this problem will be in my favor !!!!
Frances serdjuk on 2014-02-02:
We wanted to replace the builder's grade window in our new home. We went to Lowes and wanted Pella windows but the inexperienced sales clerk came to our home and told us that the frames on the Pella windows would be too big so she pushed the Jeld wen brand on us and that is whe our horror stories begins. Lowes sent an installer to measure our windows and the windows were ordered. We waited weeks for the delivery and when the windows were finally delivered, they were filty and I mean Filthy. The new windows looked like they came out of a dumpster and sent to our home. The installers said that they had never seen new windows in such bad condition. That was glue all over the windows that could not be removed. Every window had etch marks on the frames - there were Hugh scratches on the inside of the windows - the glass was not inside the frames - there were scratch marks on every window with black and red markings. The installers left. Lowes picked up the windows and reordered the windows even though I told them that I wanted my money back. Now almost three months later Lowes told me that the original installers had quit and we would be getting new installers to install the windows with the other's installers measurements. The new installer came to measure and he didn't like the measurements but said he could work with them. The windows were finally being installed and now we see all the black marks and a hugh scratch on the inside of one of the windows. I called Lowes and told them that I hated these cheap looking windows but was stuck with them now. The workmanship is low quality and they obviously have inexperienced workers at their factory with no quality control. The screens are bubbled out and the installer had to move the locking latches because they were misaligned. These are the worst looking expensive windows. Lowes refunded a small portion of my money. The sales representative came to the house to look at the windows and dismissed all of the black marks and scratches. He said they can easily be cleaned. I told him he should be arrested for grand larcney and fraud for selling these windows. He wanted to replace the window with scratch and I said no because I know that it would leak. I told he to get out of my house. He called me ten minutes later and told me he was going to refund my money for the one window. Stay away from Jeld wen windows. They have no quality control at their factory. If you need new windows - put up plywood but don't buy Jeld wen windows. We cleaned the windows Nd some of they black marks did come off but we are living with window with the big scratch and waiting for the replacement screens and four window stops because the stops that cme with the windows were bent. Stay away from Jeld wen products!






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Never Again Will I Purchase A Jeld Wen Product
Posted by on
We ordered a front door with a venting side light and a patio door with two venting side lights from Home Depot. After waiting over six weeks for the doors to come in they finally arrived. When the installers arrived to install the doors is when the fun began. After the installers had ripped out my front door they unpacked the new door. Now keep in mind that there was absolutely no damage to the packing material but here was a huge dent in the new door. Not only was the dent in the door but the molding on both the front and back sides of the side light was bowed. We had to have the installers go ahead and install the door since they could not install the old door otherwise I would have refused the order. Then on top of everything else there was no screen for the venting side light for the front door and the screens they sent for the patio door were to big. There was also a scratch in one of the side lights for the patio door.

When a Jeld Wen representative came out he tried everything to blame Home Depot but we had wisely kept the packing material for the front door. Now it has been almost four weeks and I have still not heard anything about getting these doors fixed! Other than "we are working on it". I have called Jeld Wen to find out what they are going to do to "make this right" since I spent well over 4 grand and got crap products and their reply was "we are fixing it". Great but I will NEVER recommend Jeld Wen to anyone I know if this is how they conduct their business.

So now it is mid November and still no idea when anyone is going to show up to replace the front door and side lights. This should be good freezing temps and possible snow.

Their customer service is shoddy and they are extremely slow, they try to blame everyone but themselves for their own mistakes even when it is obvious that a problem happened at their factory. Never again will I purchase a Jeld Wen product.
     
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homedepot_michael on 2009-11-18:
Hi this is Michael from Home Depot Customer Care. I’m sorry about your experience with us and Jeld-wen. I would like to offer my help. Feel free to send an email and I will be glad to look into this for you.

Michael
Customer Care
The Home Depot
Atlanta, GA 30339
michael_care@homedepot.com
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Jeld-Wen Window Experience
Posted by on
Rating: 5/51
LAFAYETTE, LOUISIANA -- Occasionally I check website product reviews for products my company handles to see what consumers have to say. A consumer is often more likely motivated to post complaints rather than compliments. In regards to windows, I have had 30 years experience from using as a contractor to selling as a distributor and now selling as a retailer. As I read these reviews I notice that many complaints are more centered around what is perceived as a product problem when in fact it is the result of dealing with inexperienced dealers or service people and contractors who cannot properly identify a problem. That being said, it is a lesson worth noting to
find a real specialty shop where a real professional who knows what he is talking about can guide you through choosing, fitting and installing your windows. Since 1960 my company has been a dealer for Andersen, Weathershield, Pella, Vetter, Ideal, Hurd, Kolbe-Kolbe and other wood windows not mentioning vinyl. Since 2004 when Jeld-Wen introduced their no rot Auralast wood we have been exclusive Jeld-Wen dealers. We have not had one rotting issue with a wood window since then. Rotting wood windows was a plague in the South where I live. No more.

Not only has Jeld-Wen been the best window product we have ever handled, they have continued to grow and innovate to meet our needs for commercial projects as well. Our architects love them for their longevity. Take it from someone who knows and has seen them all and remember to take a good hard look at the dealer you are working with.

Check them out carefully before you buy. You will be much more satisfied in the end.
     
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Susan Quinn on 2013-12-30:
The drafts from these windows are horrible. I don't care if they are rot proof or not. I think people are more worried about staying warm and utility bills than they're worried about the liklihood of the window rotting out. I had to apply masking tape around all the brand new windows and inside the runners to try to keep the cold out. My brand new patio door has so much tape in the runners we.can't even use it. Its no better than the single pane metal windows from the 70s that were replaced. No better at all.
Angry in Ohio on 2014-05-15:
I bought a French door with the Auralast in June 2010. Well, the bottom is rotting out. I haven't even had this door for 4 years!. I have been going back and forth with JELD-WEN since March to try to fix this issues. They refuse to rectify the problem and point the figure at "mother nature" for piling snow up against the door!...Wow! Their customer service is horrible, and their warranty policy is basically non existent. Please do not buy any JELD-WEN products, or you will be so sorry! If I would have known I would be refinishing parts of a door in less than 4 years, (that is under warranty) I would have just bought something a LOT less expensive and saved my money.
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Warped Front Door
Posted by on
I've never been more disappointed in a company as I have Jeld-Wen. I spent $5,000 for my front door and side lights. I fought my builder to get this door and I'm sorry I did. The first winter the door warped. It cupped so much that it actually does not sit flush against the door frame. When it is windy outside, I can actually put my hand up by the door and feel the breeze and the snow coming into the house! When I called the Jeld-Wen rep, they came out and said that it was "within the company parameters of accceptable" and that it should straighten back out in the summer. Great! Apparently, I should be happy with my door 6 months out of the year! I was not expecting this type of response. I was expecting the company to replace my door. I will NEVER again buy so called "quality" from this company again. They DO NOT stand behind their product. Their service is horrible and their quality is unacceptable.
     
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Venice09 on 2011-04-18:
A warped door is not going to straighten out in the summer. If it's just a matter of cold air, the door can be weatherproofed, but if snow is coming in, that door is pretty bent out of shape!

Did the door come with any kind of warranty? If so, you should read it carefully to see what your options are. If I spent $5,000 on a door and it warped that badly, I would not just accept it, even if it meant going to small claims court.
Anonymous on 2011-04-18:
Do you live in an area that is subject to cold and wet weather much? Doors shouldn't warp, but the jambs tend to swell.
Where I live it is common for door jambs to expand and contract with the changing seasons.
windowgirl on 2011-09-03:
Is this an entry door? There are specifications that have to be met with over hangs that your builde\\should have followed. If the door is a swinging door and not IWP and past 1/4" I would argue it. If it is an IWP with no overhang that's your builders issue. 1/4" is industry standard
mary on 2012-10-07:
I have double doors..the fancy raised wood look Jeld Wen doors. Have had them maybe 7 years. One is warped badly and steadily getting worse. I spoke with JeldWen Rep (located in Canada I believe)...he said nothing he could do. I am so disappointed, spent 9k and have to replace them alredy. They are really beautiful doors. I live in Michigan, so I guess they should not be sold here. Customer "service" is bad news.
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Jeld Wen screws small Contractor
Posted by on
ILLINOIS -- March 3, 2011
To whom it may concern,
I spoke with Jeld-Wen customer service back on December 13, 2010 with a problem on a bay window that was damaged during shipping or delivery and discovered by my lead installer when the window was un-wrapped for installation. My lead man reported the problem to the home owner P. N. immediately and she notified Home Depot where the window was purchased. I notified your company.
Unfortunately we had to spend over 3 hours repairing the window just to install it. A decision was made after your field representative inspected the window that it needed to be replaced and not repaired. The new window is finally ready to be delivered and changed out and P. N. notified me that Jeld Wen will not pay us to install it. I must say I find this hard to believe that neither Jeld Wen nor Home Depot will foot the bill to install this window.
My company contracted with Mr.& Mrs. N to install and trim 7 windows for $4593.30 and we are a small business and cannot afford to send four men back and replace this window. We are an Installation Master trained company, EPA Lead Certified and the only company in New York State authorized to install Marvin Lift & Slide doors among other certifications. We are small but I believe in training my employees and we get recommended by many corporate suppliers and distributers like PPW, Marvin, Azek and Tyvek because we are honest and professional in our approach to all our remodeling projects.
I recommended your windows and I have partnered with you for a Home Show in the past displaying your product, so I must say I am extremely upset that you will not go the full nine yards and help us help this family get what they deserve. The new window is worthless sitting in their garage.
Please contact me at your earliest convenience.

Sincerely Yours,
Douglas E. Dervin, C. R., C. L.C.
Double D Contracting 45 Woodbury Rd Hicksville NY 11810 516-942-0210


     
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grandma005 on 2011-03-17:
You need to send this complaint to the Company and Home Depot.
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Can't Find the Required Product Information to Purchase Their Products
Posted by on
DURANGO, COLORADO -- As a housing contractor I need to find standard window sizes and pricing to complete a specific design look, and price a job. I went to Home Depot to get the required information but the sales clerk at the millwork desk could not give me any dimensional information on window sizes that I could take with me to complete an order based on standard windows that the company offers. When I asked the sales clerk why there was no available catalog with standard window sizes and associated model numbers he told me that that was a frustrating problem for them too and suggested that I look them up on line. I just spent 2 hours trying to get that information and found myself frustrated and still could not find the information I needed to use their windows. I went back to HD, picked up a catalog for Anderson Windows and found all the standard window sizes I needed to complete the job.

What a waste of time and effort trying to buy Jeld-Wen windows!
     
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Shecky on 2008-05-21:
Welcome to the future - where everything is made to order therefore every item is custom made and so called standard sizes are no longer necessary. If your in California and want to save money on vinyl windows, entry doors and skylights from such manufacturers as Milgard, Jeld-Wen, Velux, and many others. And, yes, if you need advice on what constitutes standard sizes we can help you there as well. Visit us at www.1stwindows.com and allow us to save you money.
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Don Jeld-Wen Window products
Posted by on
I have had a relatively disappointing and frustrating experience with Jeld-Wen and felt I needed to share my experience with others as a word of caution before choosing their products.

The problems I am incountering now may only foreshadow what is to come. I have recently read many disheartening stories on the net regarding product performance issues and poor customer support from Jeld Wen. My issues seem to only just be starting.

I chose Jeld-Wen for their promise on quality, reliability and service however I am sincerly doubting this promise.

I started a remodel project for my home in San Diego this summer. The windows and doors selected were Jeld-Wen's SiteLine EX, Aluminum Clad Wood. One window however was a Jeld-Wen 500 series aluminum frame in a custom size to be used as a backsplash in the kitchen.

I was promised a 4-5 week lead for the aluminium clad wood products and 1-2 weeks for the aluminmum window. The clad/wood windows and doors showed up 6 weeks later with one damaged. I was told to install it and someone would be out to fix it. This was 10 weeks ago and I haven't heard anything.

The 1-2 week lead custom window showed up 8 weeks late (10 weeks from order) seriously impacting my project schedule. What's more, the window had a significant quality defect in the finish. It has now been 6 weeks since the window arrived and Jeld-Wen is quoting another 8 weeks to deliver a replacement. So, it will be nearly 6 months from order by the time the window arrives. This has created huge problems with my schedule and is preventing me from being able to begin stucco work until the window is in.

Jeld-Wen is making no concessions and taking no responsibility for their quality issues and lead times. In my opinion, this company has obviously become far too big and their processes are now out of control to be a good consumer supplier.

No one in their customer support team, management included, seems to be motivated to help a customer in need out. In fact, on three occasions now a supervisor has said they would call back and never did. No one seems to know what is taking place with this order or when it will be finished and no one is taking ownership of the problem to get it solved.

Given my experience to date and what I have read on the internet, I am very concerned about the long term performance and reliability of these windows.

If I were to do it over again, I would look at Marvin, Loewe, Eagle or Pella windows and avoid Jeld-Wen like the plague.

I would not recommend Jeld-Wen and would urge anyone reading this to act with caution if considering working with this company.
     
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swanky on 2010-02-07:
Thanks for sharing your story. I too have had a horrible experience with Jeld-wen products. I went w/the recommendation of my contractor. Big mistake. We still have some of the original windows in the home, which are nearly 50 year old Pella windows. No leaks, no issues. The Jeld-wen windows are severely drafty. Unreal.
Stuman on 2013-12-25:
Don"t expect much from Pella either. They are surviving on 'the fat' of their past...!
Laurie on 2014-02-06:
We are also having problems with our Jeld-Wen windows cracking after being only 7 years old and the customer service is terrible, it's really bad when they can't even stand behind their products.
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