SCOTTSDALE, ARIZONA -- After being advised that Jeld Wen windows were even better than Pella or Anderson windows by the employee at Home Depot, I ordered 2 custom windows.
4 Replies - Latest reply on 05/21/2013Add reply
What a mistake! The workmanship is the worst I have ever seen. I am returning them. Please, save yourself the headache, order anything but Jeld Wen!
I am very disappointed that Home Depot would even carry this brand, and convince their clients to purchase any product from this company .
Does not honor warranty
GRINNELL, IOWA -- Sold me a door that apparently had a manufacturer defect in the glass which failed in shortly over 1 year from install. contacted the company for replacement and they strung me along for 2 months! then ... read full review2 Replies - Latest reply on 01/03/2013
LOS ANGELES, CALIFORNIA -- I just bought over $11,500.00, worth of custom patio doors from Jeld-Wen. I wish I chose a different company to deal with. Their support is the worst ever; the workmanship is so low it’s unbelievable that they are still in business. The windows leak air, the locks do not work and the job is sloppy. It is unbelievable. It has been about a week since I contacted them regarding problem. I have not seen a live person to come and solve the hardware problem so I can lock the door.
Please if you are thinking about buying doors and windows from them think again. I live in southern California their support center is in Colorado. They like to sell without any support.
OREGON -- I replaced all of the windows and doors in my house. One window developed a crack and lost its seal in the first year. They replaced it with labor. Year 2 one window lost its seal. They replaced the window without any labor. The new window came with a speck between the two panes of glass. In year 4 two window sprung leaks. I am very concerned about what is to come in the years ahead. I would never recommend JELD-WEN to anyone!Add reply
In April I ordered a patio door from Lowes made by Jeldwen, I was given a lead time of 35 days. Which at the time I thought was long but manageable. Those 35 days came and went and still to this day 5 months later I'm still waiting on the screen door portion of the order. The door itself took 3 months. When I call nobody knows anything or can tell me where the order it. They just tell me that they will call back, but do they? NO. I do not recommend them never never again!Add reply
CASTLE ROCK, COLORADO -- After a couple of years the balance of about a dozen windows started sticking, grating, and poorly performing. They came out and replaced the balances saying it was a known problem with the windows. One year later I have another window doing the same thing. This time they say it's $175 for a truck roll and they may not have the balances I need so will have to pay for a second truck roll.
They want me to take apart the window to find a number. Why can't they pull the service record from before to see what balances they used the last time? They just keep saying the same thing, take apart the window (not an easy feat) find the number and call them back. Recommendation, spend a little more and go Pella.
They will do nothing even if you can prove the product was manufactured poorly. Add reply
Bought two french sliding doors through Home Depot. One came with lock cylinder one without. Jeld-Wen Customer service representative called back same day I requested assistance informing me they talked with Home Depot and they would gladly send out matching lock cylinders so one key fits both. They told me I would not have to do anything, they would take care of it. Amazing
1 Replies - Latest reply on 07/23/2010Add reply