SCOTTSDALE, ARIZONA -- Stainless door fell off the built-in microwave oven when we tried to re-glue insulation between inner & outer glass. The glass shattered!! Jenn-air could not replace the door. We found one elsewhere. When we tried to learn what the adhesive was, which jenn-air used, nobody at the factory could tell us what adhesive they used... We had to fumble with different silicone and assorted adhesives before we found one that worked.
No help whatsoever from jenn-air. They would not even send their own factory service company to inspect it for fear they would be liable for the cuts caused by the shattered glass. Worst appliance service we have ever experienced!!
HOUSTON, TEXAS -- We've used Jenn-Air appliances in the past and we were very happy. However we replaced our down draft stove recently and not very happy. The materials that they used looks cheap. The stainless steel looks like aluminum. The burner insert gets stained very easily. The stove takes so long to heat up so it takes longer to cook and when it finally heats up the heat is not consistent. The burner turns off and on which gives an inconsistent heat level. I cannot even cook a decent pancake. The downdraft is so loud and irritating to the ears.
Within the same week, I called Pacific Sales about the issues and they referred me to Jenn-Air. I called Jenn-Air and I was told to call Pacific Sales. After many phones calls to both companies nothing was resolved. I do not recommend Jenn-Air. The company customer service is not professional and their warranty is not good. It is very expensive product to have all these issues.
WESTON, FLORIDA -- I purchased 6 Jenn-Air appliances for my kitchen renovation and it has been a disaster. All I can say is DO NOT buy Jenn-Air. 3 of my appliances have needed repair work twice within 2 years and all Jenn-Air can say is I am out of warranty and there is nothing they can do. They will not acknowledge that 3 appliances breaking down twice in 2 years is extraordinary and deserves some special treatment.
My ice maker has had black mold twice - big black globs of mold in the ice. The oven has turned off numerous times - including when the turkey is in the oven for Thanksgiving. The oven was repaired once after 1 1/2 years at the cost of $384 and then it turned off again! And my refrigerator keeps leaking even after it was fixed. So, Jenn-Air has no quality or customer service. It's a shame - they used to be great!
DANBURY, CONNECTICUT -- I bought a Jenn-Air appliance package 3 years ago from PC Richards. Since then all of my appliances one by have begun to break and I have been having to replace them. First 6 months into purchase my oven display stopped working. I called store and they said that was not under their responsibility. I emailed Jenn-Air and they sent an apology email with a 10% off coupon towards my next purchase!
Since then the refrigerator began leaking water, one of the burners on the cooktop stopped working and then finally 2 days before Christmas, when I was expecting 20 for dinner the dishwasher just stopped working. (I forgot to mention that 2 years into the purchase we had to replace the dishwasher pump.)
I just want to add that I never write reviews for anything. I read reviews all the time but at the time of my purchase I couldn't find anything about the Jenn-Air professional line of products. The sales associate assured me they were equal to other professional lines and had a good name. So I am writing this to tell anyone thinking of buying any type of Jenn-Air product to stay away! If you still choose to purchase Jenn-Air just understand you are taking a huge risk and you've been warned! I wish I never wasted my money on these products. $15,000 down the drain!
Do not buy Pro-Style® Gas Rangetop with Griddle, 36" model #JGCP536WP! This unit has a major design flaw that is a serious safety issue. When the griddle heats to temperature the blue indicator light GOES OFF! There is NO other light or signal to indicate that this unit is 300 + degrees. Family members can get severely burned if more than one person is operating in the kitchen. When you turn the unit off it takes 20+ minutes to cool down and again there is NO indicator that the unit is still hot. ANYONE CAN GET BURNED!
Please do not buy this product especially if you have kids in the home. It's a $3500 HUGE MISTAKE. When I spoke to Jenn-Air they told me to teach my kids not to touch the stove. Well obviously, thanks for the info. This is not just a safety issue for children, but for everyone. My husband has already burned his hand on it because he didn't know it was cooling down. Please look elsewhere for this type of "luxury" appliance. I also do not recommend HH Gregg Fine Lines because they should have made me aware of this flaw when they were selling the unit to me and they did not try to help me after purchasing it.
COLORADO -- Earlier in the year I bought 5 new Jenn-Air appliances. Actually, I'm happy with the product. I give them a B+, but the rebate center and process is completely messed up, it would get an F or an incomplete at best. My guess is that Jenn-Air outsources this to an outside vendor. You would think that Jenn-Air wouldn't make promises that they can't keep and risk a loyal customer base. I recommend you steer clear of any offers and/or promises Jenn-Air makes now.
TAMPA, FLORIDA -- Say No to Jenn-Air products. Fridge has needed repair twice in two years, microwave $250.00 to repair, stove temp control not working and we can't set the clock. Very expensive products and not working properly. :(
VIRGINIA -- The ice maker on my 3 ½ year old Jenn-Air (JFC 2290VEM7) french door, counter-depth refrigerator just shorted out. The module showed scorch marks at the heater pin. Of course, it's not covered under the warranty. I called customer service and their offer was to sell me a flat-rate one-year warranty for almost $400. Deplorable customer service and useless warranty, never buying Jenn-Air again.
SMALL TOWN, NEW JERSEY -- After purchasing 3 Jenn-Air appliances, stove/oven; refrigerator and in-wall microwave, ALL had problems. I purchased these appliances because of the way they looked and because I thought that they were 'high end' appliances. I purchased them 3 years ago when remodeling my entire kitchen. WHAT A MISTAKE! It was a mistake that almost killed us.
1) The stove/oven caught fire to the cabinets and back wall. They believe the ignition system was delayed. However, had we not been at home and not been directly in the kitchen when this happened, most likely the entire house would have burned down and we'd all be dead! However, because we were in front of the stove, we were able to get out alive and call the fire department so the entire house didn't burn down. However, the kitchen fire caused extensive smoke damage throughout the house (requiring a complete gutting of my kitchen and renovation of the other 3 floors of the house due to water damage and smoke, etc. from the fire in the kitchen)
2) The French door refrigerator had a fault drain and had to be retro-fitted with a new drain. We had to go online to find this out, but only after the refrigerator leaked continuously all over the new tile floor. Plus, the large center drawer broke within the first 6 months, twice, requiring service calls to replace it twice.
3) The bulb on the microwave went out within 6 months and when I called customer service, they said that it has to be replaced by a service person and that would cost over $100. We figured that the food could cook in the dark so we never replaced the bulb.
Most importantly, the Stove/Oven fire could have burned down my entire house. Had we not been in front of it to see the flash of fire between the cabinet and the stove, and to see the dark tendrils of smoke curling out from behind this monstrosity, we would not have had sufficient time to call 911 and get out of the house. The house would have burned to the ground and then we'd all be dead. Perhaps that is how Jenn-Air prevents negative reviews online: Dead consumers can't write negative reviews.
BEND, OREGON -- I bought a brand new Jenn-Air slide-in electric range from an authorized Jenn-Air dealer ($1,999.00). The range was delivered on February 15th, 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice).
So the evening of February 25th I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.
Since it was later in the evening, I wasn't able to contact the dealer until the next day - Tuesday. I called and told them what had happened and they asked me if I wanted to speak with the service department. I told them no, I wanted to speak with the salesman and I didn't want the unit "repaired", I wanted it replaced. The woman I spoke with was nice enough, but she said they would not be able to replace this unit - it would have to be serviced. The salesman was not available so I left a voice mail message and sent him an e-mail.
In the meantime, I called Jenn-Air Customer Care1-800-JENN-AIR (536-6247) and spoke with a representative. I told her what had happened and she said Jenn-Air would not replace the unit, but would have the dealer send someone out to examine the range and identify a repair option. I told the Jenn-Air representative I didn't want the unit, which had been in my house a total of 9 days when it went dead repaired, I wanted it replaced. I spent two thousand dollars on this range and I shouldn't have to be stuck with a "repaired" Jenn-Air product. The representative told me that was Jenn-Air's policy.
Later Tuesday, the dealer called and arranged for a serviceman to come out to examine the range. He came Friday (March 1st). I explained what had happened and he examined the unit. I told him I wanted a NEW range to replace this defective unit and he agreed that if it were him, he would have the exact same position. However, he said the dealer really had no say in how the problem was resolved and Jenn-Air policy was to only "REPAIR" defective units.
The range now has to have a new user interface, new control board, new cooktop and new electrical wiring harness replaced as there was in fact electrical arcing under the Ceran surface. In the meantime, I'm without a range and have no idea when the situation is going to be resolved! I've already contacted my credit card company to dispute the two thousand dollar charge and they agreed I should not have to be stuck with a defective NEW range? They have filed a dispute with the dealer and issued a temporary credit to my account.
As a follow-up today, March 8th Whirlpool customer service called to see what was going on. They reiterated that they would not replace this broken range - only fix it. They asked when Standard TV & Appliance was coming out to make the repairs. I said I didn't know as I had not heard from them since March 1st. The CS representative put me on hold to call Standard TV and came back and said one of the parts was on back-order and it was being expedited to Standard TV.
However, no one has said when they plan to come out and fix this range which has now been out of service longer than it was working. Do you really want to buy a Jenn-Air appliance and pay top dollar for a product the manufacturer won't stand behind? So a word of caution to anyone considering the purchase of any Jenn-Air appliance - DON'T! If anything major goes wrong with your NEW Jenn-Air product you're going to be stuck with a repaired unit.