SCOTTSDALE, ARIZONA -- Stainless door fell off the built-in microwave oven when we tried to re-glue insulation between inner & outer glass. The glass shattered!! Jenn-air could not replace the door. We found one elsewhere. When we tried to learn what the adhesive was, which jenn-air used, nobody at the factory could tell us what adhesive they used... We had to fumble with different silicone and assorted adhesives before we found one that worked.
No help whatsoever from jenn-air. They would not even send their own factory service company to inspect it for fear they would be liable for the cuts caused by the shattered glass. Worst appliance service we have ever experienced!!
BENTON HARBOR, MICHIGAN -- Do not buy Jenn-Air electric wall ovens! In 2014, we purchased a suite of Jenn-Air appliances, including the 30" electric wall oven model no. JJW2430WP02, which cost $2599. After just over two years of light use (1-2x per week), the electric control panel failed. When we called Whirlpool Factory Service, they told us it was out of warranty in an apparent attempt to dupe us into paying for the part, which costs over $1000.
After a month of calls and scheduling service visits, they still haven't fixed it. The first time, my wife stayed home from work and called 2.5 hours into the 4-hour window and was told the part hadn't arrived yet, so they weren't coming out that day. She re-scheduled for 9 days later when I could stay home from work. 3 hours in we contacted them and got no response. I called the 800 number and was told they ordered the wrong part the first time, then waited a week to re-order the part, so they had rescheduled to the next week WITHOUT TELLING US.
Then they told me the part was in and they were trying to expedite a service tech to arrive late that afternoon, but after another hour and a half, I called and was told that no, they didn't have the part, and they would be out the next week at a time of their choosing! They re-scheduled for the following Saturday, which means we'll be trapped in our house for another 4-hour window with no confidence that they'll actually show up.
Another appliance service company told us they see this failure in Jenn-Air wall ovens all the time, and a quick Google search bears this out. Jenn-Air ovens vent the heat and steam at the top of the door, directly into the control panel, which eventually cooks or corrodes and fails. Thus, we will be dealing with this over and over again for the life of the product.
DO NOT BUY JENN-AIR! The other service company said that Bosch wall ovens vent at the bottom of the door, so they don't have the same problem. Haven't verified, but be sure to do your homework before buying any high-end kitchen appliance. I suspect the same problem occurs with any Whirlpool product, whether under the Jenn-Air trademark, Whirlpool or KitchenAid.
SMALL TOWN, NEW JERSEY -- After purchasing 3 Jenn-Air appliances, stove/oven; refrigerator and in-wall microwave, ALL had problems. I purchased these appliances because of the way they looked and because I thought that they were 'high end' appliances. I purchased them 3 years ago when remodeling my entire kitchen. WHAT A MISTAKE! It was a mistake that almost killed us.
1) The stove/oven caught fire to the cabinets and back wall. They believe the ignition system was delayed. However, had we not been at home and not been directly in the kitchen when this happened, most likely the entire house would have burned down and we'd all be dead! However, because we were in front of the stove, we were able to get out alive and call the fire department so the entire house didn't burn down. However, the kitchen fire caused extensive smoke damage throughout the house (requiring a complete gutting of my kitchen and renovation of the other 3 floors of the house due to water damage and smoke, etc. from the fire in the kitchen)
2) The French door refrigerator had a fault drain and had to be retro-fitted with a new drain. We had to go online to find this out, but only after the refrigerator leaked continuously all over the new tile floor. Plus, the large center drawer broke within the first 6 months, twice, requiring service calls to replace it twice.
3) The bulb on the microwave went out within 6 months and when I called customer service, they said that it has to be replaced by a service person and that would cost over $100. We figured that the food could cook in the dark so we never replaced the bulb.
Most importantly, the Stove/Oven fire could have burned down my entire house. Had we not been in front of it to see the flash of fire between the cabinet and the stove, and to see the dark tendrils of smoke curling out from behind this monstrosity, we would not have had sufficient time to call 911 and get out of the house. The house would have burned to the ground and then we'd all be dead. Perhaps that is how Jenn-Air prevents negative reviews online: Dead consumers can't write negative reviews.
HOUSTON, TEXAS -- We've used Jenn-Air appliances in the past and we were very happy. However we replaced our down draft stove recently and not very happy. The materials that they used looks cheap. The stainless steel looks like aluminum. The burner insert gets stained very easily. The stove takes so long to heat up so it takes longer to cook and when it finally heats up the heat is not consistent. The burner turns off and on which gives an inconsistent heat level. I cannot even cook a decent pancake. The downdraft is so loud and irritating to the ears.
Within the same week, I called Pacific Sales about the issues and they referred me to Jenn-Air. I called Jenn-Air and I was told to call Pacific Sales. After many phones calls to both companies nothing was resolved. I do not recommend Jenn-Air. The company customer service is not professional and their warranty is not good. It is very expensive product to have all these issues.
WESTON, FLORIDA -- I purchased 6 Jenn-Air appliances for my kitchen renovation and it has been a disaster. All I can say is DO NOT buy Jenn-Air. 3 of my appliances have needed repair work twice within 2 years and all Jenn-Air can say is I am out of warranty and there is nothing they can do. They will not acknowledge that 3 appliances breaking down twice in 2 years is extraordinary and deserves some special treatment.
My ice maker has had black mold twice - big black globs of mold in the ice. The oven has turned off numerous times - including when the turkey is in the oven for Thanksgiving. The oven was repaired once after 1 1/2 years at the cost of $384 and then it turned off again! And my refrigerator keeps leaking even after it was fixed. So, Jenn-Air has no quality or customer service. It's a shame - they used to be great!
BEND, OREGON -- I bought a brand new Jenn-Air slide-in electric range from an authorized Jenn-Air dealer ($1,999.00). The range was delivered on February 15th, 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice).
So the evening of February 25th I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.
Since it was later in the evening, I wasn't able to contact the dealer until the next day - Tuesday. I called and told them what had happened and they asked me if I wanted to speak with the service department. I told them no, I wanted to speak with the salesman and I didn't want the unit "repaired", I wanted it replaced. The woman I spoke with was nice enough, but she said they would not be able to replace this unit - it would have to be serviced. The salesman was not available so I left a voice mail message and sent him an e-mail.
In the meantime, I called Jenn-Air Customer Care1-800-JENN-AIR (536-6247) and spoke with a representative. I told her what had happened and she said Jenn-Air would not replace the unit, but would have the dealer send someone out to examine the range and identify a repair option. I told the Jenn-Air representative I didn't want the unit, which had been in my house a total of 9 days when it went dead repaired, I wanted it replaced. I spent two thousand dollars on this range and I shouldn't have to be stuck with a "repaired" Jenn-Air product. The representative told me that was Jenn-Air's policy.
Later Tuesday, the dealer called and arranged for a serviceman to come out to examine the range. He came Friday (March 1st). I explained what had happened and he examined the unit. I told him I wanted a NEW range to replace this defective unit and he agreed that if it were him, he would have the exact same position. However, he said the dealer really had no say in how the problem was resolved and Jenn-Air policy was to only "REPAIR" defective units.
The range now has to have a new user interface, new control board, new cooktop and new electrical wiring harness replaced as there was in fact electrical arcing under the Ceran surface. In the meantime, I'm without a range and have no idea when the situation is going to be resolved! I've already contacted my credit card company to dispute the two thousand dollar charge and they agreed I should not have to be stuck with a defective NEW range? They have filed a dispute with the dealer and issued a temporary credit to my account.
As a follow-up today, March 8th Whirlpool customer service called to see what was going on. They reiterated that they would not replace this broken range - only fix it. They asked when Standard TV & Appliance was coming out to make the repairs. I said I didn't know as I had not heard from them since March 1st. The CS representative put me on hold to call Standard TV and came back and said one of the parts was on back-order and it was being expedited to Standard TV.
However, no one has said when they plan to come out and fix this range which has now been out of service longer than it was working. Do you really want to buy a Jenn-Air appliance and pay top dollar for a product the manufacturer won't stand behind? So a word of caution to anyone considering the purchase of any Jenn-Air appliance - DON'T! If anything major goes wrong with your NEW Jenn-Air product you're going to be stuck with a repaired unit.
BENTON HARBOR, MI -- BE FOREWARNED, DO NOT BUY JENN-AIR PRODUCTS!!! I recently spent nearly $9000 on Jenn-Air kitchen appliances (stove, refrigerator, dishwasher & microwave) and boy do I regret it. I was supposed to receive a $2300 rebate in 6 to 8 weeks. That was 12 weeks ago. I called them last week and they were very apologetic for having mishandled it and said that everything was now okay and assured me that I would have my rebate in 6 to 8 weeks!
Hold on just a minute, I've already wait 12 weeks. "Can this be expedited?" "I'm sorry sir but that is not an option." "Can I speak to a supervisor please". "I'm sorry sir but there are no one available." "Can you have one return my call please?" "Yes sir, I'd be happy to." That was almost a week ago and I have not received the call yet!
Now let me tell you about the damaged stove that was installed (scratched front panel and scratched and bent top). I immediately called the dealer who gave me the name and number of a service tech who could fix it. I called and left multiple messages. After 3 weeks I finally received a call back on a Saturday night at 9:00 PM. He said he would call me the following Monday letting me know when the parts would be in. That was a month ago. After many more non-returned phone calls I finally received a call from the tech on Friday telling me the parts were in and he wanted to know when he could install them.
Did I mention that I had called Jenn-Air earlier that day and complained about the service problem I was having? An appointment was set up for Monday morning between 9:00 and 10:00 AM. I left the house at 11:30 and he still had not shown up or called. I am also having problems with one of the stoves burner (it takes 40 minutes to bring 4 cups of water to a boil in a 2 1/2 quart pan) and the ice dispenser on the fridge does not work.
On my Friday phone call, Jenn-Air had set up an appointment with a different company to take care of those problems. So, I called Jenn-Air this afternoon to let them know about the missed appointment and to request that the new company also make the repairs to the stove top. I was then informed that they had no record about the cosmetic damage to the stove and that since I had, had the stove for more than 30 days that damage would not be covered by them and I would be responsible for it myself. They even told me that they had no contact information on the person that was supposed to have fixed it and that he was not an authorized repair facility.
But on the previous Friday the Jenn-Air representative I had spoken with had no problem calling him and addressing the issue. He is even listed on the internet as an authorized servicer. What about the fact that the damage was reported to the factory authorized dealer within their time frame? They don't care! A report was never forwarded to Jenn-Air so I am now responsible for the repairs! It is one wall after another with this company! I will never buy or recommend Jenn-Air products ever again. This company DOES NOT stand behind what they sell!!!
DANBURY, CONNECTICUT -- I bought a Jenn-Air appliance package 3 years ago from PC Richards. Since then all of my appliances one by have begun to break and I have been having to replace them. First 6 months into purchase my oven display stopped working. I called store and they said that was not under their responsibility. I emailed Jenn-Air and they sent an apology email with a 10% off coupon towards my next purchase!
Since then the refrigerator began leaking water, one of the burners on the cooktop stopped working and then finally 2 days before Christmas, when I was expecting 20 for dinner the dishwasher just stopped working. (I forgot to mention that 2 years into the purchase we had to replace the dishwasher pump.)
I just want to add that I never write reviews for anything. I read reviews all the time but at the time of my purchase I couldn't find anything about the Jenn-Air professional line of products. The sales associate assured me they were equal to other professional lines and had a good name. So I am writing this to tell anyone thinking of buying any type of Jenn-Air product to stay away! If you still choose to purchase Jenn-Air just understand you are taking a huge risk and you've been warned! I wish I never wasted my money on these products. $15,000 down the drain!
Do not buy Pro-Style® Gas Rangetop with Griddle, 36" model #JGCP536WP! This unit has a major design flaw that is a serious safety issue. When the griddle heats to temperature the blue indicator light GOES OFF! There is NO other light or signal to indicate that this unit is 300 + degrees. Family members can get severely burned if more than one person is operating in the kitchen. When you turn the unit off it takes 20+ minutes to cool down and again there is NO indicator that the unit is still hot. ANYONE CAN GET BURNED!
Please do not buy this product especially if you have kids in the home. It's a $3500 HUGE MISTAKE. When I spoke to Jenn-Air they told me to teach my kids not to touch the stove. Well obviously, thanks for the info. This is not just a safety issue for children, but for everyone. My husband has already burned his hand on it because he didn't know it was cooling down. Please look elsewhere for this type of "luxury" appliance. I also do not recommend HH Gregg Fine Lines because they should have made me aware of this flaw when they were selling the unit to me and they did not try to help me after purchasing it.
ELK GROVE, CALIFORNIA -- I have had my Jenn-Air Appliances for approx. 6-7 years and they are truly the best appliances I have ever had. I have only had one service issue on the range. My front right burner went out (It is the burner I use the most). I went with Jenn-Air because I loved the style - floating glass with stainless steel handles. It was also important to me to have 5 burners on my stove with a convection oven and warming drawer.
My dishwasher is very quiet and cleans and sanitizes my dishes, and my glassware comes out so sparkly without any water spots. We went with a convection microwave which comes in handy during the holidays. I am able to bake in it. The refrigerator had more flexible shelving options. I was surprised to see negative reviews. I would definitely purchase Jenn-Air appliances again. I have been extremely happy with all 4 of our appliances.