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Don't Buy Jenn Air
Posted by Wicked on 03/08/2013
BEND, OREGON -- I bought a brand new Jenn Air slide-in electric range from an authorized Jenn Air dealer ($1,999.00). The range was delivered on February 15th 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice).

So the evening of February 25th I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.

Since it was later in the evening, I wasn't able to contact the dealer until the next day - Tuesday. I called and told them what had happened and they asked me if I wanted to speak with the service department. I told them no, I wanted to speak with the salesman and I didn't want the unit "repaired" I wanted it replaced. The woman I spoke with was nice enough, but she said they would not be able to replace this unit - it would have to be serviced.

The salesman was not available so I left a voice mail message and sent him an e-mail.

In the meantime, I called Jenn Air Customer Care1-800-JENN-AIR (536-6247) and spoke with a representative. I told her what had happened and she said Jenn Air would not replace the unit, but would have the dealer send someone out to examine the range and identify a repair option.

I told the Jenn Air representative I didn't want the unit, which had been in my house a total of 9 days when it went dead repaired, I wanted it replaced. I spent two thousand dollars on this range and I shouldn't have to be stuck with a "repaired" Jenn Air product. The representative told me that was Jenn Air's policy.

Later Tuesday, the dealer called and arranged for a serviceman to come out to examine the range. He came Friday (March 1st). I explained what had happened and he examined the unit. I told him I wanted a NEW range to replace this defective unit and he agreed that if it were him, he would have the exact same position. However, he said the dealer really had no say in how the problem was resolved and Jenn Air policy was to only "REPAIR" defective units,.

The range now has to have a new user interface, new control board, new cooktop and new electrical wiring harness replaced as there was in fact electrical arcing under the ceran surface;. In the meantime, I'm without a range and have no idea when the situation is going to be resolved!.

I've already contacted my credit card company to dispute the two thousand dollar charge and they agreed I should not have to be stuck with a defective NEW range?. They have filed a dispute with the dealer and issued a temporary credit to my account;.

As a follow-up today, March 8th Whirlpool customer service called to see what was going on. They reiterated that they would not replace this broken range - only fix it. They asked when Standard TV & Appliance was coming out to make the repairs. I said I didn't know as I had not heard from them since March 1st. The CS representative put me on hold to call Standard TV and came back and said one of the parts was on back-order and it was being expedited to Standard TV.

However, no one has said when they plan to come out and fix this range which has now been out of service longer than it was working.

Do you really want to buy a Jenn Air appliance and pay top dollar for a product the manufacturer won't stand behind?

So a word of caution to anyone considering the purchase of any Jenn Air appliance - DON'T!

If anything major goes wrong with your NEW Jenn Air product you're going to be stuck with a repaired unit.
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Posted by WP2008 on 2013-03-11:
Hello wicked. My name is Amber and I am a representative with JennAir. We truly apologize for the frustrations you have experienced with your range. If you would like to discuss this matter further, please email us at JennAir.Digital@JennAir.com and provide us with your complete contact information as well as the model and serial number s of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (wicked), and your ticket number (36181). We would be happy to review your concerns further. Sincerely, Amber.
Posted by Niko on 2013-05-31:
Recommend you send your well written commentary to the Jenn Air President - that might wake him up.
Posted by Trish on 2013-06-22:
Now I am nervous..I just bought a Jenn-air stove, microwave and dishwasher today between the not getting their rebate stories I have read and this I think I am going to cancel it.
Posted by Trish on 2013-06-22:
Wicked..thanks for your review. After I read yours I looked up more reviews. I have called and cancelled my order. I don't want to deal with lousy service, no resolution and refusal to pay rebates. Thank you so much for the heads up. You saved me over 4k and many headaches I am sure
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I hate Jenn-air/Maytag
Posted by Helbent on 12/05/2005
LOS ANGELES, CALIFORNIA -- I have a Jenn-air refrigerator that is less than 1-1/2 years old and stopped working. Each and every phone call to their service department requires at least a 20 to 30 minute wait on hold. When I finally got through, they scheduled an emergency service call where I had to be available the entire day from 7 am to 6 pm. The repairman never showed up and no one called. After another 30 minutes on hold to try and reschedule, they said I had to be available again--all day. Don't they think people have to work? Finally got someone out to diagnose the problem--a failed compressor. Of course they guy didn't have the part on his truck so now I have to wait another week even though they have the part in their local warehouse. They don't care that I do not have a refrigerator. There is absolutely NO customer service. When I asked if I could speak to a supervisor to see if they could speed up the service call, I was put on hold for another 30 minutes. They are absolutely the worst company to deal with. I can't believe I spent this much money on such a lousy product. Do not buy Jenn-air or any other Maytag product.
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Posted by Dr. Jeecheroo on 2005-12-06:
Our appliance expert, slimjimjohnson2000, should be here shortly to tell you that you need to vaccuum out the coils in the back.
Posted by Slimjim on 2005-12-06:
It's already been established it's the compressor but the more pressing problem is getting you a spellcheck jeeman.
Posted by SilverWngs on 2006-12-20:
Those compressors you say MT has in the Warehouses, actually come from Tennessee and thats why there is the wait. They do not come from the local Warehouses. Another reason the tech would not have in his truck as he is coming out to do a diagnosis and has to order the parts after checking to see if its just the compressor or something more. Yes I think having to wait on hold for more than a few minutes w/o at least a voice message advising about the hold times is very stressful and the Music doesn't help. It is worse than elevator music. Torture Music!!!!! Depending on the transfer Cust svc reps have to listen to it too.
Posted by momof3hungryboys on 2008-01-11:
I have the same problem here. Compressor died on my Jenn-Air fridge. It died over the holidays so couldn't even get in contact with JA for 4 days. Then they sent out an auth. repair person who charged me for a diagnosis and then told me they don't fix compressors (I had told them it was the compressor before they came out). Then had to wait another week for another auth. repair person to come out. Yep, still the compressor. The guy ordered the parts but they haven't all arrived, it's been another week. Part is on back order. Not due in till next week and then it can be shipped then they will schedule for the repair. It's been 3 weeks and will be going on 4 weeks, if the part comes in.

I hate Jenn-Air too. It is no fun having 3 kids and a diabetic husband and no fridge. Not to mention all the food I had to throw out. Living out an ice-chest is getting really old......

Don't buy a JA or Mag Tag or Whirlpool since they are all the same people.
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Be Forewarned, Do Not Buy Jenn Air Products!!!
Posted by JB1 on 03/21/2011

I recently spent nearly $9000 on Jenn Air kitchen appliances (stove, refrigerator, dishwasher & microwave) and boy do I regret it. I was supposed to receive a $2300 rebate in 6 to 8 weeks. That was 12 weeks ago. I called them last week and they were very apologetic for having mishandled it and said that everything was now okay and assured me that I would have my rebate in 6 to 8 weeks! Hold on just a minute, I've already wait 12 weeks. "Can this be expedited"? "I'm sorry sir but that is not an option". "Can I speak to a supervisor please". "I'm sorry sir but there are no one available". "Can you have one return my call please"? "Yes sir, I'd be happy to". That was almost a week ago and I have not received the call yet!

Now let me tell you about the damaged stove that was installed (scratched front panel and scratched and bent top). I immediately called the dealer who gave me the name and number of a service tech who could fix it. I called and left multiple messages. After 3 weeks I finally received a call back on a Saturday night at 9:00 PM. He said he would call me the following Monday letting me know when the parts would be in. That was a month ago. After many more non returned phone calls I finally received a call from the tech on Friday telling me the parts were in and he wanted to know when he could install them. Did I mention that I had called Jenn Air earlier that day and complained about the service problem I was having? An appointment was set up for Monday morning between 9:00 and 10:00 AM. I left the house at 11:30 and he still had not shown up or called. I am also having problems with one of the stoves burner (it takes 40 minutes to bring 4 cups of water to a boil in a 2 1/2 quart pan) and the ice dispenser on the fridge does not work. On my Friday phone call, Jenn Air had set up an appointment with a different company to take care of those problems.

So, I called Jenn Air this afternoon to let them know about the missed appointment and to request that the new company also make the repairs to the stove top. I was then informed that they had no record about the cosmetic damage to the stove and that since I had, had the stove for more then 30 days that damage would not be covered by them and I would be responsible for it myself. They even told me that they had no contact information on the person that was supposed to have fixed it and that he was not an authorized repair facility. But on the previous Friday the Jenn Air representative I had spoken with had no problem calling him and addressing the issue. He is even listed on the Internet as an authorized servicer. What about the fact that the damage was reported to the factory authorized dealer within their time frame? They don't care! A report was never forwarded to Jenn Air so I am now responsible for the repairs! It is one wall after another with this company!

I will never buy or recommend Jenn Air products ever again. This company DOES NOT stand behind what they sell!!!
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Posted by 2cent-er on 2011-03-22:
Where is your retailer in all this? that was a great sale for them. they have the clout to resolve this for you. i would go there-not call.
Posted by GEORGE O'SHIELDS on 2012-11-13:
Amen to don't buy Jenn-air. I got screwed by the same rebate scam. I bought a Jennair down draft cook top that came with the grill on one side and nothing on the other side. You have to buy a burner cartridge to make it a fully functional unit. (cost $949 for the cooktop and $349 for a cartridge for a total of $1,298) I applied for the installation rebate ($149) because the fully functional cook top exceeded the minimum rebate purchase price of $999. My rebate request was denied because the rebaters only considered the cost of the basic non-functional cooktop $949. The Jennair rebate is administered by its parent company the Whirlpool Corporation, so don't price in a rebate when comparing a whirlpool product.To add insult to injury, the installed fully functional cooktop is cheaply made (thin metal, no gaskets between the unit and the countertop
Posted by Niko on 2013-05-31:
Do not waste your time with local people - they have NO authority to do anything.

Send your commentary to the Jenn Air President - that might wake him up.
Posted by Ed on 2013-06-21:
I was supposed to get a rebate (FIRE and ICE PROGRAM)
I bought and had the appliances installed during the program period, but I was moving at the time and I misplaced the rebate card. I did not send the rebate form in under the "Postmark Deadline" but sent it in about 20 days late. Jenn Aire Denied my rebate because I mailed in the form late. I called and explained that I was moving , but they were not going to budge. 20 days late caused me a LOSS OF A $500 rebate. I think the FINE print clause is pretty rotten. I purchased their appliances with the intent of getting a rebate, and the rebate form did not specificially state that you'd forefit the rebate if you did mail it in by a certain time.

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Useless Burners
Posted by Boothbay on 05/03/2009
MAINE -- I purchased the Jenn-Air downdraft gas range because of the location of the range in my kitchen and also because I was eager to finally have a duel fuel range. I am so disappointed with the gas cooktop on the range and would never recommend this appliance to anyone who loves cooking! I purchased the 2 additional burners to replace the grill as I needed the 2 additional burners more than the grill. You cannot adjust the burners on the left side where the grill was. They are virtually useless! Why wasn't I informed that these burners would not be able to be turned down below a medium level which is too hot to cook on. It is fine to start food, but once the food reaches the boiling point, you cannot adjust the burner low enough to prevent the boiling. I have talked to numerous people about this issue with no success as this is the way the burners work.

Now I am stuck with a range I am VERY disappointed with and am wishing I had my all electric range back!
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Posted by qualityappliance on 2009-05-03:
You should have a service person come out and check it. You can find a servicer in your area at the jenair.com website but do yourself a favor and avoid Sears/A&E service and go down the list to a local independent.

If you have the dual flame burners, those would be the ones to use for simmering sauces. another way is to use a cast iron tortilla pan on the burner and place your pot on top of that. It works great, I do it all the time.
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StarStarEmpty StarEmpty StarEmpty Star
Jenn-Air Gas Cooktop JGC8536ADB - Ignitor Replacement Difficulty
Posted by RickCummings99 on 01/04/2013
Jenn Air gas ranges will have ignitor failures from time to time. Cost of an ignitor with shipping is maybe $22 or so. The big problem is Jenn-Air used cheap non-stainless steel screws for the burner base and ignitor(screw under base). The result is that the screws will corrode in and not be easily removable. You can guess what a problem that is - a drilling and tapping operation. Figure hours of your valuable time wasted. If you buy a Jenn Air gas range (such as JGC9336)you MUST immediately remove all (15) screws(3 per burner) and put antiseize lub on them or replace with stainless steel screws. I have seen comments about this same Jenn-Air problem at various parts websites.

The added cost of stainless steel screws is maybe $1 or less.
Unless American mfg pay attention to details they will very slowly be pushed aside by foreign (Japanese and Korean Mfg).
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Posted by At Your Service on 2013-01-04:
Good suggestion Rick. Thanks for the heads up.
Posted by Mark on 2014-01-22:
After I replace the JENN AIR stove. I have to have technician came two times to fix same parts which is not under warranted after one year. I am so disappointed about the quality of JENN AIR product.

Call customer service and all they can say is sorry!

Will not use Jenn AIR in rest of my life!!
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The refrigerator is not worth the $5,000 price tag
Posted by Rrthibeault98 on 09/27/2011
I bought this built in refrigerator when I built my house in 2005. It wasn't working properly from day one. The freezer leaked, the refrigerator goes into freeze mode or it won't stay at 32 degrees F. I have had every part replaced and it is on the brink again. I have all of the service tickets and this refrigerator has been worked on at least 10 times. I would not buy this unit or brand again and want to give other consumers warning. The company recommends A&E Factory service but the techs say this refrigerator is too complicated to work on. I also have had them tell me that it is a poor design. I am waiting for a tech now to fix it again. I have had to throw my food away multiple times. The amazing thing is I bought a $1,000 Whirlpool 10 years ago and it never needed any work done. Although the Jenn Air is a nice looking refrigerator from the outside its mechanical make-up on the inside is less than desirable. More expensive is not better. Stay away from this high end Jenn Air's. They are not worth the time and money.
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Posted by Venice09 on 2011-09-27:
Somewhere along the line, appliances turned into pieces of furniture instead of reliable, functioning machines. Consumers started making appearance a priority over quality. So now we have appliances that fit into the decor but don't function as they should or last as long as they used to. The question is, why we can't have both?
Posted by spiderman2 on 2011-09-27:
My parents bought a Jenn-air built in refrigerator many years ago (like 30) and it was a piece of crap. I guess nothing has changed. They had the same experience, leaking, warm fridge, no one could fix it. Finally it was replaced with a much cheaper model that worked fine.
Posted by virgina_tide on 2011-09-27:
Reading stories like this one, and there are so many, scare me as there doesn't seem to be one appliance or company that is reliable any more - everything new from dishwashers to refrigerators to washing machines seems to all be junk, and so many people have stories of older equipment that lasted 10-20 years. I dread having to replace any of my appliances.
Posted by Nohandle on 2011-09-27:
Virginia, I don't look forward to replacing appliances either. I'm pretty much satisfied with what I have now and just work around the problems, thinking the next appliance will be worse. I have a chest freezer in my storage room given to me by a family member that has to be 30+ years old. All I do is manually defrost when needed, it takes no time, and I'm good to go. I've been told the old appliances are energy hogs but what's best? Buying a new appliance every 4-5 years or keeping the old one. I vote on keeping the old one.
Posted by Venice09 on 2011-09-27:
Perfectly said, virginia.

My appliances are all living on borrowed time, and I also dread having to replace them. Saying old appliances are energy hogs is a misconception. The energy star ratings are very misleading. Overloading landfills with hunks of junk is far worse, not to mention the unnecessary cost and inconvenience of having to prematurely replace appliances.
Posted by At Your Service on 2011-09-28:
All of these are very good and interesting perspectives. It's interesting that you'll have this review tout Whirlpool, but another will be just the opposite. It's also interesting that Spiderman2 is saying his/her parents bought a Jenn-Air refrigerator some 30 years ago and it turned out to be "crap". My parents had a similar issue with a completely different brand. I guess that means appliances broke years ago too.

You're right that buying anything, including appliances, is somewhat of a crap shoot. You try to study what brands are good, but any of the brands have their fair share of complaints -- that's the nature of this website and the internet. In this case, if a reader browses this review and becomes more persuaded by Whirlpool. But wait, there's complaints out there about that brand too. Didn't someone say they liked Kenmore? Not if you mean a good brand can't have complaints; they're all over this site. What if you're not researching appliances, but electronics? Sony, Samsung, Toshiba, etc... There isn't one without it's fair share of complaints. Maybe automobiles are different. No. Unfortunately, they're complained about daily on this site and, not one brand seems to be immune.

Things have evolved within the appliance industry, just as in electronics and automotive design. Some things that have changed I like, other things don't seem to as much as an advantage. One thing that has changed is the consumer. 30 years ago, if you were to make a major purchased and be told your product was only warrantied for a single year, the option to buy would be disregarded. But somehow people have got to accept that a shorter warranty period is okay. In one of our discussions last week, someone actually seemed okay with just enough warranty coverage to get the merchandise home. To me, that is completely bizarre. I want a product guaranteed to run well within an acceptable amount of time. Yeah, it may cost a little more. It may mean I only buy from a place I trust to protect the purchase to the level I feel acceptable, but it can sure be worth it.

Oh. Ironically, Whirlpool owns the Jenn-Air brand.
Posted by lexophiliac on 2011-09-28:
I don't find that ironic at all. Many companies have "married" and "divorced" and some flirt briefly with the idea of bedding down together before rejecting the idea as a bad match or hold out for a more prospective "suitor".
Posted by Venice09 on 2011-09-28:
This review touts a 10-year old Whirlpool refrigerator, which was probably a basic model. That refrigerator stood a better chance of survival than the "high-tech" junk being offered now. If these high end Jenn-Air refrigerators are too complicated to work on now, technicians didn't stand a chance of fixing them back then. Thirty years later and they still can't fix their own designs.

Buying appliances did not used to be a crap shot. Brand names meant something. They were a sign of quality and confidence. That is no longer the case. By your own admission, no brand is reliable anymore. I wouldn't call that evolution. I'd call it deterioration.

The consumer has not changed. Consumers have always expected appliances to be dependable, and that's what they received. That's why warranties and extended warranties were not a priority. Now consumers have no choice but to accept short warranty periods on merchandise that is designed and built to break just outside that time period. Then they are intimidated into buying expensive extended warranties that usually end up being worthless, forcing them to ultimately replace the broken product.

You call that evolution. I call it a racket.
Posted by Venice09 on 2011-09-28:
"In one of our discussions last week, someone actually seemed okay with just enough warranty coverage to get the merchandise home."

Please direct me to the source of that statement.
Posted by Anonymous on 2011-09-28:
Great review. very concise! AYS +100. Excellent comment so there's no need to back it up with aatatement.
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Do not ever buy a Jenn-Air product
Posted by Ngmz on 05/12/2010
BENTON HARBOR, MICHIGAN -- In Feb. of 2009 we bought 4 Jenn-Air appliances for our new house. All of them have needed service since the first day they were installed. However, the microwave and refrigerator have had so many repair calls for the same problem that Jenn-Air extend the warranty for an extra year for free. It is now May 0f 2010 and the refrigerator and the microwave still are not working properly, in fact I am now being told that the appliances meet manufacturers specifications and it is my fault that the food in the fridge keeps freezing and that I do not know how to close the microwave oven so that it does not turn on by itself when I close the door.
I have filed complaints with the CPSC and the Alabama State Attorney General's Office. If nessecary we will take the matter to court.

Do not but Jenn-Air. When they cannot fix the problem they tell the consumer that it is their fault. I was told not to put food on the top shelve of the refirgerator where the vent is, because that will freeze it, however, the food in the crispers, bins and lower shelves are freezing also. They have replaced the motherboard twice, the thermister once, made numerous adjustments and the fridge still freezes my food.

The micrwave has had the door adjusted, the switches replaced and the housing replaced. The convection feature burned the inside of the micrwave nearly starting a fire in the microwave, the stainless interior glowing red hot. And the plastic latches on the door have broken at the same time.

Jenn_Air products are health and safety hazards and need to be recalled from the market.
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Posted by Alain on 2010-05-12:
This is an addition to your comment posted on 5/10 ("Jenn Air Appliances Complaint" 7/1/2008 by fitchef), right?
Posted by Alain on 2010-05-12:
Looked at original complaint from fitchef and your comment. Query answered.
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Jenn Air Refrigerators are costly "Land Fill"
Posted by Ritacind on 04/29/2009
It all started years ago when I bought a Jenn Air convection oven that was wonderful. So, in 2000 or 2001, I purchased a stainless steel side by side Jenn Air refrigerator/freezer.

I strongly recommend that no consumer purchase a Jenn Air product, ever.... This refrigerator is a nightmare. It was broken when it was delivered. The dealer would not accept a return. Said I had to deal with the manufacturer. It took over a month for the manufacturer to repair the refrigerator. (Who buys a refrigerator if you don't need it for a month?)

The freezer works, BUT, the refrigerator has never cooled properly. When it does work, I have to keep the refrigerator full to keep the products cold. I keep filled gallon jugs in the freezer to help the refrigerator to cool. This is ACTUALLY the recommendation in the owner's manual. It is as though they already knew this refrigerator would not cool and give you tips to help you to overcome their inadequate design.

The refrigerator breaks approximately once a year to eighteen months. The repairman and dealer claim that a refrigerator is designed to last only 8 years so that I already had my life expectancy out of it.

This useless (but attractive) junk cost almost $2,000.00. As a result of this very unpleasant experience, I will never purchase a Jenn Air product again!

BUYER BEWARE!!!! For your own sanity, I recommend that no one reading this ever purchase any Jenn Air product.

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Posted by ritacind on 2009-04-29:
I searched the other reviews, only to find that almost one year to the date, on April 28, 2008, I wrote another comment complaining that this same refrigerator was broken. Jenn Air should be sued.
Posted by Anonymous on 2009-04-29:
Ahh yes the 'counter depth' Jenn Air refer.I have to disagree with your post,these refers are great.Sure they have minor issues that get taken care of (would get taken care of faster had you purchased the unit from an appliance store that services what they sell).

You say you have a Jenn Air stove as well....had any clock issues yet? You will,the clock will go dim and then out completely...parts are around 2 bills
Posted by Grace on 2012-01-19:
I also purchased the jcd2389des model, and it's a piece of junk. The fridge is never cold. We purchased it in 2003/04 and paid $1600.00 for it. I, as well as friends and neighbors will never purchase a jen-air product again. They should be sued.
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Warranty is Not Worth anything.
Posted by GerryFSU on 12/11/2006
LAWRENCEVILLE, GEORGIA -- Jenn-Air, the name is supposed to be the ultimate, the top of-the-line in home appliances. I purchased the entire Jenn-Air Professional suite: Dual Gas Range, Dishwasher, & Over the counter Microwave. Waited the 3 weeks for it to be shipped and installed. Then tradegy struck.
The microwave has two latches inside the door which keep it closed, the bottom hook fractured and now the unit is non-functional. This happened on October 14th 2006.
Maytag is the authorized repair for Jenn-Air, I called them, explained the problem, the bottom hook inside the door broke. and they scheduled a repair man to be out at my home in 2 weeks. As scheduled the guy comes in, looks at the microwave, "Yup, the bottom latch sure enough is broken, we will have to order it. Should take about two weeks". DUH! I told them it was broken when I called to schedule the repair, so since then, I have waited, called to find out the part has not come in yet, was told to wait some more, etc. Now Maytag tells me it MIGHT be in by January 18th 2007. That I should wait until then and if I have not heard from them by then to call then back. Oh, by-the-way, when calling customer service expect to wait a minimum of 45 minutes before you actually speak to someone. Their supervisor never picks-up the phone unless you wait an additional 45 minutes too.
E-mails to Jenn-Air customer support are not answered either. I know I have sent 10 and each time I get an automated responce "Thank you for your e-mail, someone will reply back to you within 3 business days..."
Bottom line, my microwave broke within 2 weeks after being installed, and Jenn-Air will not fix it.
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Posted by Anonymous on 2006-12-11:
It's true it's difficult to get parts for some higher end appliances, especially of a new design. Seems you've done all you can do on your end except send up smoke signals.
Posted by Anonymous on 2006-12-11:
Its true Jenn-Air,used to be the ultimate, the top of-the-line in home appliances. I think this is what happeneds when that Maytag guy sits around all day and does nothing. Sorry you have to go through this and I hope it works out for you in the end.
Posted by Anonymous on 2006-12-11:
You might want to have them extend the warranty to cover the period of non-use. Waiting close to 3 months for a part and installation is just too much. Have you contacted Jenn-Air about this?
Posted by *Brenda* on 2006-12-11:
Hmm, I don't know if I could go three months without a microwave! Yikes.
Posted by Slimjim on 2006-12-11:
You may not know, but that microwave, just like pretty much all of the ones sold today, are made in Asia. That's not an excuse for such a ridiculous wait time, but it appearently is why the part is taking so long to get. Almost every brand uses the exact same sourced over the range microwave. This means the part would be just as long to get on any brand if someone didn't have it. I am surprise no one at Jenn-Air is authorizing a swap out for it. The brackets mounted on the wall can stay in place. The unit would come free with just two screws and a replacement would go back up just as easy on the exsisting hardware. Talk to who you bought it from. If it was a dealer, they may be able to work on this for you as well.
Posted by Nohandle on 2006-12-11:
PassingBy, good point about requesting an extention of the existing warranty. Having not experienced this type of problem I'd never thought of it. Three months...that puts the individual down to 9 months rather than the original 12 months for the warranty and still no service in sight.

Slim, I'm with you. Why would this unit not be switched out unless it is so new complaints have not started rolling in yet? After that happens, how long the wait for a recall or repairs to be handled with no questions due to the number of related problems?

Gerry, I know you spent big bucks on your new appliances. Leaves a sour taste in your mouth, I know. Keep us informed.
Posted by SilverWngs on 2006-12-12:
There are several reasons that it might not have been exchanged out. 1. Did the tech that came out to the home and say "yup it's broken" call into Maytag tech line and report the issue? Because only tech line has the authority to deem unit unrepairable. 2. Even if the unit is a week old MT will send a svcr out. There is not a set # of calls for svc on the appliance. 3. In the back of the use and care manual it states warranty is for repair not replacement and MT will replace free of charge ( labor 12 months) any part that fails in normal home use with in the 1st year warranty, some warranties for parts is 24 months, some only 12 months. 4. Did you call and ask for a Supervisor on a Monday. I can tell you that on Mondays is the WORST time to call. The call volume and wait times are excessive. There is a team of Supervisors and they take the calls as they come in, some are quick some are not, some can last 45 minutes or more. 5. Mt can offer to extend the warranty but only if in the first year warranty. ********** A Simple request from a Cust svc rep please try to keep tempers under control. We are trying to help and even if we can't we at least would like to be treated with respect. You may not respect the companies we work for, but when the only person you talk to is the Cust svc rep we get yelled at all day, I personally try to put myself in the cons shoes and try to help out as much as I can w/o breaking our guidelines. I believe in treating ppl w/ respect.
Posted by GerryFSU on 2006-12-13:
Here is an update.
Maytag will send me a replacement unit, but there is a catch. Expect 5-10 business days for the replacement paperwork to go through, 7-10 business days for shipping authorization, 7-10 days for actual shipping, then up to 2 weeks for the dealer to schedule the actual installation.
Doing the math real quick, I think I might have my brand new Jenn-Air Microwave installed sometime in late February! Woo-Wee! That means even though I paid for it in September, I get to use it 5 full months after I bought it! I would really have a hard time recommending Jenn-Air to anyone after this. (It is a shame because the dishwasher is so quiet we cannot tell if it is running)!
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Posted by Gsepe80809 on 04/15/2014
FREDERICK, MARYLAND -- I purchased a Jenn Air Down Draft unit after having one for almost twenty years, it is a great unit enabling me to BBQ indoors all year round. I purchased a new Jenn Air Down Draft to replace it through Sears in November 2013.

I am writing this report in mid April 2014 and have had the unit replaced three times due to DEFECTIVE units being sent to me from Jenn Air. They have a constant loud vibration that is caused when the down draft fan is turned on. Sears continues to replace the unit in good faith but I called Jenn Air directly to see if they could send me a unit in good condition. Jenn Air instead sent two repair companies to my home to verify the problem. Both repair companies stated that the unit was making a terrible noise when the down draft was turned on.

When I called Jenn Air they had their own version of the most recent report stating that I refused to have it repaired (a repair was never offered to me). I happened to have the report in front of me and read it to their customer representative Mica from Tennessee who by the way was very short with me not transferring me to a manger. I countered to her that if a brand new unit needs to be repaired it has something wrong with it which means I was sold a defective unit. Per Mica's direction Jenn Air refuses to replace it.

I will take it up with Sears but I will never purchase a Jenn Air product again. Even when their own repair people deem a brand new Jenn Air product defective they will not replace it. Stupid or just plan old dishonest!! Certainly not the high quality product they try to sell themselves as.
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