COURTICE, OHIO -- In August 19, 2017 I purchased $24,000 dollars in Jenn-Air appliances, I bought a double wall oven, a 48 in built in wall fridge, a 36 in cook-top, a dishwasher, a range hood, a Whirlpool washer and Whirlpool dryer. Absolutely every single machine have been in need of repairs, ALL OF THEM! Overpriced cheap product, you are better off buying Samsung products at a much better quality and lower price... and better customer service!
Jenn-Air customer service is totally non-existent. They don't reply emails, they don't answer call and when you finally get through an customer service agent on the phone their attitude is terrible. They really don't want to talk to you and they make that clear over the phone.
My product came seriously defective, banged and dented on every side and every corner, but Jenn-Air Customer Service just want to keep sending the same technician over and over to "fix" and make the product(s) functional.
Now, after the 8th call to customer service they still want to send somebody to "fix" the dang product instead of getting it replaced.
LA, CALIFORNIA -- Purchased refrigerator four years earlier. Stopped working, spoiling a few hundred dollars in freezer meats, etc. Was still under warranty. Jenn-Air sent out an agent who walked in the door saying I will need to pay $179 diagnostic fee, regardless of the fact that warranty hasn't expired.
He then walked to the refrigerator, removed the panel below the doors, and said that there was too much lint. The warranty was voided. Then demanded his check for $179.00. Same thing happened when the dishwasher stopped functioning only one year after purchase. Repair/warranty person said it was our fault because we didn't take out the filter and clean it often enough. Stay away from Jenn-air.
HOMEWOOD, ALABAMA -- I purchased three new appliances from Jenn-Air. Part of my decision was made because they were offering an installation rebate. So I spent thousands of dollars to purchase their products. After I ordered the appliances, Jenn Air changed the dishwasher model I had ordered so it was not available. Not sure why their distributors don't know this information. I purchased a more expensive model since the one I had ordered was no longer available. Jenn Air could not deliver the dishwasher until Jan 31st and the rebate ended Jan 30th. How convenient!!
When I called to explain that it was their fault I did not meet the deadline since I was sold a dishwasher that was not available, the girl basically said, "Too bad." Some loop-hole that was not explained to me by the people who sold the dishwasher. I kept trying to explain that Jenn Air was the delay. Guess I won't take their promo offers into consideration when I go to purchase the additional appliances for the kitchen.
SALEM, MASSACHUSETTS -- Stay away. Jenn-Air was purchased by Whirlpool, so you are getting nothing but garbage with what was once a quality name. We purchased a 2-oven wall unit, bread warmer, and gas stove-top with a vent built into the unit so the smoke was to be pulled down, much like their electric stoves. We had to have the stove-top replaced because of faulty controls that rendered the unit dangerous (gas leaks).
Whirlpool techs had to come out several times for the stove-top until Whirlpool finally relented and replaced the unit. The vent in the stove-top is useless, and pulls the flame down into the vent where a plastic filter rests so there is a risk of burning that. Regarding the wall-oven, Whirlpool had to come out to connect wiring in the oven that was not done properly at the factory. The tech told me it was cheaper for Whirlpool to have techs service these issues instead of having quality control in the factory to make sure things were assembled properly.
Now over a year has passed and we are still having problems that are no longer covered by warranty, including a fan that is making a lot of noise in the top oven. Also regarding the oven controls, there are no buttons, it is touch-sensitive, and it seems the sensitivity is quickly wearing off because we have to hit the power "button" several times for it to trigger. The timer is set by spinning a wheel to get to the number you want, which is a pain. Overall horrible design of both appliances and terrible manufacturing.
It's rather misleading. The $5,000 double wall oven that is wifi enabled...is a complete joke. Every time you open the door you have to work your way back through the setting to enable the wifi...every time! Fake wifi enabled...it's a pain in the rear, so not worth the extra money.
SCOTTSDALE, ARIZONA -- Stainless door fell off the built-in microwave oven when we tried to re-glue insulation between inner & outer glass. The glass shattered!! Jenn-air could not replace the door. We found one elsewhere. When we tried to learn what the adhesive was, which jenn-air used, nobody at the factory could tell us what adhesive they used... We had to fumble with different silicone and assorted adhesives before we found one that worked.
No help whatsoever from jenn-air. They would not even send their own factory service company to inspect it for fear they would be liable for the cuts caused by the shattered glass. Worst appliance service we have ever experienced!!
BENTON HARBOR, MICHIGAN -- Do not buy Jenn-Air electric wall ovens! In 2014, we purchased a suite of Jenn-Air appliances, including the 30" electric wall oven model no. JJW2430WP02, which cost $2599. After just over two years of light use (1-2x per week), the electric control panel failed. When we called Whirlpool Factory Service, they told us it was out of warranty in an apparent attempt to dupe us into paying for the part, which costs over $1000.
After a month of calls and scheduling service visits, they still haven't fixed it. The first time, my wife stayed home from work and called 2.5 hours into the 4-hour window and was told the part hadn't arrived yet, so they weren't coming out that day. She re-scheduled for 9 days later when I could stay home from work. 3 hours in we contacted them and got no response. I called the 800 number and was told they ordered the wrong part the first time, then waited a week to re-order the part, so they had rescheduled to the next week WITHOUT TELLING US.
Then they told me the part was in and they were trying to expedite a service tech to arrive late that afternoon, but after another hour and a half, I called and was told that no, they didn't have the part, and they would be out the next week at a time of their choosing! They re-scheduled for the following Saturday, which means we'll be trapped in our house for another 4-hour window with no confidence that they'll actually show up.
Another appliance service company told us they see this failure in Jenn-Air wall ovens all the time, and a quick Google search bears this out. Jenn-Air ovens vent the heat and steam at the top of the door, directly into the control panel, which eventually cooks or corrodes and fails. Thus, we will be dealing with this over and over again for the life of the product.
DO NOT BUY JENN-AIR! The other service company said that Bosch wall ovens vent at the bottom of the door, so they don't have the same problem. Haven't verified, but be sure to do your homework before buying any high-end kitchen appliance. I suspect the same problem occurs with any Whirlpool product, whether under the Jenn-Air trademark, Whirlpool or KitchenAid.
HOUSTON, TEXAS -- We've used Jenn-Air appliances in the past and we were very happy. However we replaced our down draft stove recently and not very happy. The materials that they used looks cheap. The stainless steel looks like aluminum. The burner insert gets stained very easily. The stove takes so long to heat up so it takes longer to cook and when it finally heats up the heat is not consistent. The burner turns off and on which gives an inconsistent heat level. I cannot even cook a decent pancake. The downdraft is so loud and irritating to the ears.
Within the same week, I called Pacific Sales about the issues and they referred me to Jenn-Air. I called Jenn-Air and I was told to call Pacific Sales. After many phones calls to both companies nothing was resolved. I do not recommend Jenn-Air. The company customer service is not professional and their warranty is not good. It is very expensive product to have all these issues.
WESTON, FLORIDA -- I purchased 6 Jenn-Air appliances for my kitchen renovation and it has been a disaster. All I can say is DO NOT buy Jenn-Air. 3 of my appliances have needed repair work twice within 2 years and all Jenn-Air can say is I am out of warranty and there is nothing they can do. They will not acknowledge that 3 appliances breaking down twice in 2 years is extraordinary and deserves some special treatment.
My ice maker has had black mold twice - big black globs of mold in the ice. The oven has turned off numerous times - including when the turkey is in the oven for Thanksgiving. The oven was repaired once after 1 1/2 years at the cost of $384 and then it turned off again! And my refrigerator keeps leaking even after it was fixed. So, Jenn-Air has no quality or customer service. It's a shame - they used to be great!
BEND, OREGON -- I bought a brand new Jenn-Air slide-in electric range from an authorized Jenn-Air dealer ($1,999.00). The range was delivered on February 15th, 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice).
So the evening of February 25th I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.
Since it was later in the evening, I wasn't able to contact the dealer until the next day - Tuesday. I called and told them what had happened and they asked me if I wanted to speak with the service department. I told them no, I wanted to speak with the salesman and I didn't want the unit "repaired", I wanted it replaced. The woman I spoke with was nice enough, but she said they would not be able to replace this unit - it would have to be serviced. The salesman was not available so I left a voice mail message and sent him an e-mail.
In the meantime, I called Jenn-Air Customer Care1-800-JENN-AIR (536-6247) and spoke with a representative. I told her what had happened and she said Jenn-Air would not replace the unit, but would have the dealer send someone out to examine the range and identify a repair option. I told the Jenn-Air representative I didn't want the unit, which had been in my house a total of 9 days when it went dead repaired, I wanted it replaced. I spent two thousand dollars on this range and I shouldn't have to be stuck with a "repaired" Jenn-Air product. The representative told me that was Jenn-Air's policy.
Later Tuesday, the dealer called and arranged for a serviceman to come out to examine the range. He came Friday (March 1st). I explained what had happened and he examined the unit. I told him I wanted a NEW range to replace this defective unit and he agreed that if it were him, he would have the exact same position. However, he said the dealer really had no say in how the problem was resolved and Jenn-Air policy was to only "REPAIR" defective units.
The range now has to have a new user interface, new control board, new cooktop and new electrical wiring harness replaced as there was in fact electrical arcing under the Ceran surface. In the meantime, I'm without a range and have no idea when the situation is going to be resolved! I've already contacted my credit card company to dispute the two thousand dollar charge and they agreed I should not have to be stuck with a defective NEW range? They have filed a dispute with the dealer and issued a temporary credit to my account.
As a follow-up today, March 8th Whirlpool customer service called to see what was going on. They reiterated that they would not replace this broken range - only fix it. They asked when Standard TV & Appliance was coming out to make the repairs. I said I didn't know as I had not heard from them since March 1st. The CS representative put me on hold to call Standard TV and came back and said one of the parts was on back-order and it was being expedited to Standard TV.
However, no one has said when they plan to come out and fix this range which has now been out of service longer than it was working. Do you really want to buy a Jenn-Air appliance and pay top dollar for a product the manufacturer won't stand behind? So a word of caution to anyone considering the purchase of any Jenn-Air appliance - DON'T! If anything major goes wrong with your NEW Jenn-Air product you're going to be stuck with a repaired unit.