HOUSTON, TEXAS -- We've used Jenn-Air appliances in the past and we were very happy. However we replaced our down draft stove recently and not very happy. The materials that they used looks cheap. The stainless steel looks like aluminum. The burner insert gets stained very easily. The stove takes so long to heat up so it takes longer to cook and when it finally heats up the heat is not consistent. The burner turns off and on which gives an inconsistent heat level. I cannot even cook a decent pancake. The downdraft is so loud and irritating to the ears.
Within the same week, I called Pacific Sales about the issues and they referred me to Jenn-Air. I called Jenn-Air and I was told to call Pacific Sales. After many phones calls to both companies nothing was resolved. I do not recommend Jenn-Air. The company customer service is not professional and their warranty is not good. It is very expensive product to have all these issues.
WESTON, FLORIDA -- I purchased 6 Jenn-Air appliances for my kitchen renovation and it has been a disaster. All I can say is DO NOT buy Jenn-Air. 3 of my appliances have needed repair work twice within 2 years and all Jenn-Air can say is I am out of warranty and there is nothing they can do. They will not acknowledge that 3 appliances breaking down twice in 2 years is extraordinary and deserves some special treatment.
My ice maker has had black mold twice - big black globs of mold in the ice. The oven has turned off numerous times - including when the turkey is in the oven for Thanksgiving. The oven was repaired once after 1 1/2 years at the cost of $384 and then it turned off again! And my refrigerator keeps leaking even after it was fixed. So, Jenn-Air has no quality or customer service. It's a shame - they used to be great!
DANBURY, CONNECTICUT -- I bought a Jenn-Air appliance package 3 years ago from PC Richards. Since then all of my appliances one by have begun to break and I have been having to replace them. First 6 months into purchase my oven display stopped working. I called store and they said that was not under their responsibility. I emailed Jenn-Air and they sent an apology email with a 10% off coupon towards my next purchase!
Since then the refrigerator began leaking water, one of the burners on the cooktop stopped working and then finally 2 days before Christmas, when I was expecting 20 for dinner the dishwasher just stopped working. (I forgot to mention that 2 years into the purchase we had to replace the dishwasher pump.)
I just want to add that I never write reviews for anything. I read reviews all the time but at the time of my purchase I couldn't find anything about the Jenn-Air professional line of products. The sales associate assured me they were equal to other professional lines and had a good name. So I am writing this to tell anyone thinking of buying any type of Jenn-Air product to stay away! If you still choose to purchase Jenn-Air just understand you are taking a huge risk and you've been warned! I wish I never wasted my money on these products. $15,000 down the drain!
Do not buy Pro-Style® Gas Rangetop with Griddle, 36" model #JGCP536WP! This unit has a major design flaw that is a serious safety issue. When the griddle heats to temperature the blue indicator light GOES OFF! There is NO other light or signal to indicate that this unit is 300 + degrees. Family members can get severely burned if more than one person is operating in the kitchen. When you turn the unit off it takes 20+ minutes to cool down and again there is NO indicator that the unit is still hot. ANYONE CAN GET BURNED!
Please do not buy this product especially if you have kids in the home. It's a $3500 HUGE MISTAKE. When I spoke to Jenn-Air they told me to teach my kids not to touch the stove. Well obviously, thanks for the info. This is not just a safety issue for children, but for everyone. My husband has already burned his hand on it because he didn't know it was cooling down. Please look elsewhere for this type of "luxury" appliance. I also do not recommend HH Gregg Fine Lines because they should have made me aware of this flaw when they were selling the unit to me and they did not try to help me after purchasing it.
COLORADO -- Earlier in the year I bought 5 new Jenn-Air appliances. Actually, I'm happy with the product. I give them a B+, but the rebate center and process is completely messed up, it would get an F or an incomplete at best. My guess is that Jenn-Air outsources this to an outside vendor. You would think that Jenn-Air wouldn't make promises that they can't keep and risk a loyal customer base. I recommend you steer clear of any offers and/or promises Jenn-Air makes now.
TAMPA, FLORIDA -- Say No to Jenn-Air products. Fridge has needed repair twice in two years, microwave $250.00 to repair, stove temp control not working and we can't set the clock. Very expensive products and not working properly. :(
VIRGINIA -- The ice maker on my 3 ½ year old Jenn-Air (JFC 2290VEM7) french door, counter-depth refrigerator just shorted out. The module showed scorch marks at the heater pin. Of course, it's not covered under the warranty. I called customer service and their offer was to sell me a flat-rate one-year warranty for almost $400. Deplorable customer service and useless warranty, never buying Jenn-Air again.
SMALL TOWN, NEW JERSEY -- After purchasing 3 Jenn-Air appliances, stove/oven; refrigerator and in-wall microwave, ALL had problems. I purchased these appliances because of the way they looked and because I thought that they were 'high end' appliances. I purchased them 3 years ago when remodeling my entire kitchen. WHAT A MISTAKE! It was a mistake that almost killed us.
1) The stove/oven caught fire to the cabinets and back wall. They believe the ignition system was delayed. However, had we not been at home and not been directly in the kitchen when this happened, most likely the entire house would have burned down and we'd all be dead! However, because we were in front of the stove, we were able to get out alive and call the fire department so the entire house didn't burn down. However, the kitchen fire caused extensive smoke damage throughout the house (requiring a complete gutting of my kitchen and renovation of the other 3 floors of the house due to water damage and smoke, etc. from the fire in the kitchen)
2) The French door refrigerator had a fault drain and had to be retro-fitted with a new drain. We had to go online to find this out, but only after the refrigerator leaked continuously all over the new tile floor. Plus, the large center drawer broke within the first 6 months, twice, requiring service calls to replace it twice.
3) The bulb on the microwave went out within 6 months and when I called customer service, they said that it has to be replaced by a service person and that would cost over $100. We figured that the food could cook in the dark so we never replaced the bulb.
Most importantly, the Stove/Oven fire could have burned down my entire house. Had we not been in front of it to see the flash of fire between the cabinet and the stove, and to see the dark tendrils of smoke curling out from behind this monstrosity, we would not have had sufficient time to call 911 and get out of the house. The house would have burned to the ground and then we'd all be dead. Perhaps that is how Jenn-Air prevents negative reviews online: Dead consumers can't write negative reviews.
When we remodeled our kitchen in June/July 2012 we chose to have all Jenn-Air appliances because we thought they were quality. Big mistake, I would never use them again or recommend them. We bought them through our local "Quality Maytag Dealer" and the company was OK, although there were delays in getting the range and refrigerator from Jenn-Air but that wasn't their fault. Eventually all four appliances (dishwasher, gas range, French door refrigerator and range hood/back splash) were finally installed. Then the problems started!!
Within a couple months our top of the line dishwasher started to leak big time! The local dealer replaced a "loose connection" but then it leaked even worse. So they replaced the "entire pump" (it seems there was some 'design flaw'). That fixed it for a couple months and then everything stopped working and they had to replace the "entire electronic unit"! So, less than a year after it was installed, we have a 're-built' unit that was out of service for more than 3 weeks and took 5 visits to repair.
Now the refrigerator is acting up. It started leaking water because the plastic tray that holds water when it defrosts was broken! It was replaced (after 2 visits) and then a persistent noise was occurring every time the compressor when which on that was tracked to another broken plastic part. We're now awaiting that part and of course another, 4th visit to install it.
We had to have them return to adjust the flame on the gas range, which by the way is the 4 burner with the "griddle" which is really bad and totally useless. Doesn't heat hot enough to really make it effective. An awful mistake on our part buying this particular model. The only appliance that is working well is the range hood which is very good. However, we're holding our breath for when it goes out. BOTTOM LINE, it appears Jenn-Air has been living off its reputation for some time and its kitchen appliances are definitely first rate, dependable and quality products. We would NEVER buy them again.
We were sold an extended warranty by Jenn-Air on July 2nd. Apparently their high end appliances only last about seven years (I guess I should have kept the original oven that was in the house for 20+ years... only problem was that it didn't look "pretty" enough for me. Guess I screwed up big time!). Tech came to house on July 3rd to look at oven and said he would need to order parts and would be back the following Monday to fix oven. Never heard from them. We called (Monday, July 8th) and they said they were waiting on warranty company to approve repairs. Never heard back.
Called repair company this morning (Friday, July 12th). We were told that the warranty company, Federal Warranty Service Corporation, was supposed to have called us back Monday afternoon. Finally got Federal Warranty Company on the phone. Apparently they just dropped us with NO notification. Their warranty states they will notify a customer if the warranty will be voided. This never happened. I understand companies are in it for the almighty dollar. But why sell someone a warranty for $314 dollars and then leave them hanging and expect us to continually call back and spend our time on hold trying to figure out what is going on.
The estimate to fix the oven was $824. So this company was going to be out $510 on our warranty. I understand warranties are a gamble on BOTH ends. We may buy a warranty and never use it, or a repair may be more than the cost of the warranty. If our repair had been $100, they would have pocketed money; I would not have gotten a refund. Yet since they were going to be out-of-pocket a little they drop us with no notice. Unacceptable! Jenn-Air and Federal Warranty Company are a JOKE. Don't buy Jenn-Air and don't buy their extended warranty - they offer through Federal Warranty Service Corporation. You will be wasting your time and money.