After my flight to JFK was canceled (Notified by an automated voice message) Sunday morning (DEC 26th) I spent 2 hours on hold to reschedule. I Rescheduled for December the 28th (first available flight). ... read full review2 Replies - Latest reply on 12/29/2010
Arrived in Las Vegas at 11pm a few months ago and low and behold my suitcase could not be found. 105 degrees outside and I am here for a professional conference starting at 8am the next day. Am not even going to tell you, how my next day was shot trying to find conference clothes in the summer for an overweight woman in Las Vegas. Four months later, the luggage has not been found.
1 Replies - Latest reply on 09/28/2010Add reply
After reporting this to Jet Blue, their response has been pathetic. No return calls, a offer of $1000 despite receipts of orthotic shoes-new and five days of nice conference clothes. This is what I have found out. There is no security at Las Vegas airport. No one is checking on who takes what bags. Jet Blue has No Cameras on their luggage carousels at the Las Vegas airport. They don't care if your luggage is lost or stolen. There is No deterrent for thieves to steal your luggage since no one is watching. On to small claims court.
Worst Customer Service!!!
RUDE, ARROGANT, POORLY TRAINED CUSTOMER SERVICE STAFF!!!
Extremely LONG wait time on phone, and they do not resolve ANYTHING. Instead, they bounce you around from agent to agent and then to a supervisor ... read full review2 Replies - Latest reply on 08/24/2010
I had purchased a "vacation getaway" from these people about 2-3 months ago, I tried to cancel the vacation because I can't travel on the date I specified, and now they forfeited the entire vacation which leaves me to forcibly pay these people. This is so ridiculous. Unless you're very sure you're going to travel, never buy an airline ticket from them!! They're very evil with money and they will destroy you. By the way, Jetblue's customer service is very poor.2 Replies - Latest reply on 08/04/2010Add reply
This is the biggest scam -- To get onto your web site there is an offer for two free tickets - follow it through and it says near the end for the two free tickets choice two of the companies below - I did that hit enter then it says you have to now pick 9 offers - what a scam - I gave these companies all my - there was no other way to get to their web site. I am sure all of the companies listed pays Jet Blue and then the customer gets nothing but the run around - My family, friends and I will not travel Jet Blue any more.
4 Replies - Latest reply on 07/01/2010Add reply
Who needs this other airlines you go on their web site and connect and purchase tickets .. none of this prying information from people. I thought Jet Blue was in the business of transportation not collecting information to sell to other companies.
This by far is the worst airline I have flown on. They are very unprofessional. I will never in my life fly Jet Blue again. The only way to get our rights respected is to not hand them our money. 2 Replies - Latest reply on 05/18/2010Add reply
I have had the worst customer experience ever. I made a reservation and tried to cancel it 1 hour after I made it. They would only give me a credit. OK, I understand that I agreed to the terms and conditions, but the supervisor I was transferred to was an unsympathetic robot. She chastised me for not reading the terms and conditions. I felt belittled. In marketing they say it's 7 times harder to get a new customer then retain a current one. Well, they lost this one. Jet Blue: Hire supervisors with at least sympathetic personality traits, so they can make a customer that just made a $440.00 mistake feel ok about it.
3 Replies - Latest reply on 05/12/2010Add reply
How about a 24 hour full refund policy. After 24 hours then go to a credit policy. I would have even paid $50 for a refund.
Where do I begin??
I fly often between Las Vegas and New York and normally fly on Virgin America (GREAT airline!). However I had a credit from a cancelled flight last year, so I booked on Jet Blue. I paid their extra ... read full review16 Replies - Latest reply on 04/22/2010
Jetblue Never Again
Just flew Jetblue for the first time. Granted the legroom was great but when it comes to what stands out about the flight, legroom isn't it. Their customer service from check in to exiting the plane is ... read full review7 Replies - Latest reply on 03/16/2010
Jetblue Customer Service
Jetblue airlines at Santiago airport had horrible customer service. I have never seen such unprofessional airline employees before. We got to the check in 8 minutes late and we were told the flight was ... read full review5 Replies - Latest reply on 12/01/2009