FOREST HILLS, NEW YORK -- On red-eye return flight from CA my suitcase was destroyed. I didn't know it until I got home. I had help getting the bag and getting into the car service. I called customer service and was told I should have brought it to the counter when I got off the plane and I have to bring it back to the airport. I am on disability and cannot take a car service back to the airport to bring them the bag they damaged. I even wrote a letter to the President of JetBlue but did not receive a reply. I am extremely disappointed.
CHICAGO, ILLINOIS -- Today, July 21, 2012 my husband and I took our son O'Hare Airport at 5:45 AM to drop him off for his destination to Japan. He is a Marine and he was in Afghanistan for seven months. Also he was on leave for three weeks. When we approached the JetBlue counter the supervisor, **, informed us that we cannot get a temporary pass to accompany our son so we can see him depart.
All the other airlines give us the courtesy and gratitude that our son along with other soldiers are fighting for this country. We insisted with ** but he gave us the reason that our son is old enough to travel by himself. We thought this was a very stupid response. Can you explain this situation of being denied temporary passes to us? Frustrated parents.
BOSTON, MASSACHUSETTS -- I attempted to book a round trip ticket from Boston to Las Vegas. After going through everything through seat selection (and upgrading to "Even More Legroom"), I pressed "Continue" and was bounced from the site. Hit back button and attempted to re-book and fare magically increased on return flight.
Called to speak with a supervisor who continuously lied to me (i.e., all JetBlue.com activity is on "my computer", not on JetBlue server; could not adjust fare through direct adjustment or issuance of credit, etc). She would not even give her name. Not the way to run a business - especially one that will be suffering once again as the economic recovery appears short-lived. Customer service should mean something again. One more extremely loyal customer gone.
NEW YORK, NEW YORK -- I flew JetBlue to Ft. Myers from Westchester on May 16, 2011 and back on May 19th, 2011. I flew JetBlue again to Tampa on August 22nd, and back on the 23rd, 2011. I realized just a few days ago that I never received credit for either flight. When I called up JetBlue, they cited their rules that "if it's after 90 days, you don't get credit for the flight."
When I asked them what the purpose of the 90 day rule was, no one would answer me - they just said it's JetBlue policy. I asked for the supervisor, she wouldn't answer it either. She then proceeded to lecture me on how there are rules in life, and I need to know how to follow them. Bogus. I have flown JetBlue countless times over the years, and this is not the company I once was so fond of. Where is David N.'s leadership when you need it.
Bottom line, if you fly JetBlue - you earned the TrueBlue points. The only purpose of a 90 day cut-off is to deny any busy (business traveling 20+ weeks a year, 2 kids, no spare time to check the website regularly to see if I have credit) consumers credit for their flights. I will vote with my wallet. After my next flight in March (already booked - unfortunately), I will no longer give my business to JetBlue.
I purchased tickets on JetBlue for my family, based on the published flight schedule. I received an email about a month before my flight saying the flight times had changed. With these new times I would miss my connection to the Long Island Railroad and in turn miss an important event I had on my return leg. I called customer service to change my flight to an earlier one since the new times were not good. They had the nerve to charge me a change fee for each ticket and pay the current difference in airfare even though the new flight cost less than the original flight.
The entire change transaction would have cost more than what I had paid for the tickets. I asked to speak to a supervisor and she actually accused me of trying to take advantage of JetBlue! The reason they gave for not allowing me to change is that the change needed to be at least a few hours before they would waive the fees. Really... a few hours? Basically they scheduled a change and are now trying to profit from this action. My family will now be hostage to their poor customer service.
Today we arrived at Bradley International airport to board a Jet Blue flight to Orlando Florida. Much to our surprise, our flight was cancelled!! We had no prior notification. As a matter of fact, late last night we checked our flight and it said "on time". How could things have changed 4 hours later?? The snow storm was 2 days ago, that wasn't it? The pilots were tired?? That was the lame excuse we got, no one was willing to help!
Now we have a hotel we are being charged for, we are missing our daughter in the Citrus Bowl parade as well as the prep rally for her college. WE WILL NEVER FLY JET BLUE AGAIN!!! Discount fares means discount service!!! DON'T FLY JET BLUE, THEY DON'T CARE ABOUT YOU!
After my flight to JFK was canceled (Notified by an automated voice message) Sunday morning (DEC 26th) I spent 2 hours on hold to reschedule. I rescheduled for December the 28th (first available flight). After 12 hours waiting on a delayed flight(the rescheduled flight) it was finally canceled around 7 pm which was far too late to reschedule another flight with a different airline. Jet Blues advice to passengers left stranded? Rent a car and drive. RENT A CAR AND DRIVE!
Jet Blue said no flights were available until the 3rd of January but when I checked their website they did in fact have flights with seats available going to Newark on December the 31st. They should have said no flights available to you to transfer to but for an additional 450.00 plus fees and tax you can fly to NJ on Friday. That would have been honest. These 2 cancellations have cost me a week of work (luckily not my job altogether), an additional $900.00 in lodging and $270.00 for a ticket on Amtrak back to NY. Best part? To buy these tickets I used a credit with Jet blue from a flight that they bumped me from in October.
Me, my wife and 3 kids. Flight 722 from Nassau to JFK. After 3 hours of announced delay they told us that they didn't have the required crew to fly the plane to JFK!!! It's like going to a restaurant and they tell you: "oh we are sorry, no cook today, he decided to stay home"!!! On top of that instead of trying to work around having an extra flight at some point we have been offered flights out of Nassau on the 4th of January!!! And needless to say that any refund was out of question! This whole thing is totally unacceptable. I fly over 10 times a month (if not more) and this was the worst experience I ever had.
I fly often between Las Vegas and New York and normally fly on Virgin America (GREAT airline!). However I had a credit from a cancelled flight last year, so I booked on JetBlue. I paid their extra $40 to be able to fold my body into the somewhat less cramped space of the first 5 rows. I had an aisle seat in the 4th row.
As the passengers arrived, I looked in horror as a family or group who had 6 children with them under the age of 4, including the screeching baby in a child seat approached. My entreaties to various Deities went unanswered as they plopped next to me, behind me, and in front of me. The apparent father knew better and sought refuge across the aisle on the window. I realize everyone has the right to fly with their litters. The same folks also have the right to turn a movie theater into a noisy day care center.
Don't get me started on the appropriateness of breast feeding in an elegant restaurant. But as we took off into the wild blue yonder, the wailing and screeching began in earnest. And it didn't stop except for a brief interlude about 3 hours into the flight, only to resume for the remainder. The mother, on the window seat, at one point decided to change the baby's diapers, and folded down the tray table, plopped the baby onto it, and did her motherly thing. That's the tray table that food is consumed upon.
As I wretched in horror, the flight attendant came down the aisle holding her blue bag for refuse open. Unbelievably, the mother hurled her soggy stinking diaper with her best Kobe Bryant rim shot across my lap and into the bag. The flight attendant only smiled at the mother's expertise, and continued on her quest for less odoriferous refuse. I couldn't wait for the plane to land.
The various children (they couldn't possibly all be hers; probably a family reunion or wedding or some sort of west coast fertility rite) climbed over the seats, kicked the back of seats in front of them (during the brief moments they were actually seated), and at one moment there were a total of 6 adults and children in our row of 3 seats. Thank the good Lord for Bose noise canceling ear phones! To be clear, I adore well behaved children. Occasional relapses of behavior are normal and expected, but there is a line that is crossed when children are allowed by their parents to terrorize a flight, a restaurant, or movie theater.
I wrote to JetBlue about this flight from Hell, and in response received a credit towards a future flight. (Which you can probably guess by now, I will not be taking.) JetBlue was a great idea in its conception. But no longer. The surliness, the unwillingness to assist, the cattle car ambiance of their flights, and their passengers-be-damned attitude have compelled me to never fly with them again. I realize most of this is not JetBlue's fault. I fault the oblivious parents who haven't yet figured out what grandparents are for when the desire to travel overwhelms them. Anyone want my $50 off credit? I will not be using it.