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John Deere Company

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21 Reviews & Complaints
McDermottRonaldR@JohnDeere.com

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Don't Be Fooled By The Service Warranty You Buy Relating To John Deere
Posted by MooseY on 05/20/2009
SOUTH PORTLAND, MAINE -- I bought the LA175 from Lowe's and the extended warranty from Lowe's. It turns out, it needed special services from John Deere right away. The on site service warranty that I purchased meant NOTHING to John Deere Dealer/Company obviously. Even the 12 month standard warranty meant nothing to John Deere. My battery was dead after 11 months. All John Deere can say is you have to bring in the tractor. You cannot just bring in the battery. I have no trailer to haul in my tractor so that they will replace the battery.

To me, this is like a purposeful arrange not to stand by their product; the biggest white elephant. How many of the owners out there has their trailer?
Just wondering.
     
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Dishonesty in Sales, Finance, Service
Posted by HunterBoatman on 06/19/2012
MOUNT PLEASANT, TEXAS -- Do not purchase any product from AgPower--you will regret it.

After a year of research, I purchased a John Deere 468 baler from AgPower in Mount Pleasant, Texas.

AgPower knowingly lied to me about the year model of the hay baler. I specifically asked what year model was associated with the baler. I know depending on date of manufacture the year model is associated. I asked if the model was a 2011. I was re-assured multiple times by AgPower, Mt. Pleasant Texas it was. The purchase order and the finance agreement both stated this baler was a 2011. Was I surprised when I received paperwork from John Deere Finance. You got it! 2010.

I called and spoke to John Deere Finance regarding the "mistake" made by John Deere finance. It was proven to me easily it was in fact a 2010.

Also, on the day I spoke to John Deere finance, I was informed that I had not received all the financing options available by John Deere from AgPower Mt Pleasant, Texas. I specifically had asked the dealership all of the financing options available. Do not be fooled. Whenever you take 0% or 1.5% financing, there is a $3000.00 penalty. In other words, if you are like me and like to finance, but pay off the note early to save on interest, be advised there is "in-house" low interest financing of approximately 3.5 to 4% with no $3000.00 penalty through John Deere finance. BUT, AgPower Mt. Pleasant will not tell you that because it prevents them from maximizing their profit off of your back.

Some may say, you should pay cash!" True enough. However, I do not like to lay down a hunk of money for a piece of equipment and eat into my cash reserves. I prefer to finance for 48 to 60 months and attempt to pay off in 1/3 of the time. In my humble opinion, and I realize other may not agree, I would rather on a hay baler that is susceptible to damage, fire, etc...to have a cash cushion should I have to wait for insurance to pay off a claim should the need arise. 4% is not going to break the bank, but a catastrophic loss with no cash reserve could make for an uncomfortable position.

So, I addressed both of these issues with AgPower in Mount Pleasant, Texas. They had their money and started in with lame excuses, "we honestly thought it was a 2010." "We didn't know John Deere had low interest financing available at this time." "Well, we see your point, we'll ask Ag Power Corporate headquarters what we should do."

I even went up the chain at John Deere and it is virtually impossible to speak to anyone with the authority to rectify the situation. John Deere has created a structure that basically makes all complaints by customer run to to a "dog chasing its tail" scenario. I myself am a military officer and veteran and John Deere has a better "cover your butt" setup with no real accountability that rivals the military. Yes, it looks very official and good, but, when it goes up the chain of command, the customer is told at the end, "yes, you are right, but we have no real control over the dealership."

So, basically, if you purchase from John Deere, you are accountable to them in your part of the contract. But, their end is a bureaucratic line of excuses that basically admits fault and tells you they are sorry and there is nothing they can do.

Oh, and by the way...don't be fooled by the warranty promises. What a load of lies. Should you need any repair, be prepared to get hammered by John Deere AgPower in Mount Pleasant, Texas. Do not be fooled.

I am completely disappointed with my entire experience. John Deere makes a good hay baler. However, do not buy anything from AgPower inc. in Mount Pleasant, Texas.

Also, be advised Ag Power owns many dealerships in and around the area of Northeast Texas. If you have to buy a John Deere product, go somewhere far away from AGPower. AGPOWER=CROOKS
     
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Posted by danie1442 on 2012-06-19:
I would contact your local JAG or the VA in your area and have someone look at your complaint. This sounds like something that is a legal issue. They may be moved to contact the correct people if they hear from someone other than the customer.
Posted by trmn8r on 2012-06-19:
What problem did you have with warranty service?
Posted by D-m on 2013-03-09:
I have a 468 too and it didn't make it a full year either. Fish and Still in Crocket, Texas is telling it is not covered by warranty. The warranty is so unclear to what is covered and not covered. I've contacted John deere and same thing, the dealer is your contact. I'M UNHAPPY!
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John Deere Nightmare
Posted by Callie1 on 11/16/2010
My father bought a John Deere 790 3 years ago. This was one of the happiest days of his life. A John Deere... Wow... Until we got a lemon. To begin with the front bearings on the right side broke on a few occasions, always the same problem. The tractors quality is poor at best. It recentlly broke in half by picking up dirt with the front end loader. We immediately contacted our local John Deere and told them what happened. This is where our nightmare began. My father struggled to keep this tractor through his time of unemployment and the company was very understanding. Then when the tractor literally buckled John Deere financing had a different attitude. The openly said we pulled the tractor in half! Not only was this absurd and unfounded, it was insulting. We WERE a John Deere family. We THOUGT this was a quality product with Good people in charge. We were wrong. This issue has made my father sick to the point it is physically obvious. I spent thousands of dollars having my sons room in John Deere, custom curtains, bedspread, toys, clothes... And now we find John Deere isn't worth the dirt it can't pick up. I wil inform everyone I can of this aweful experience and hope they don't make the same mistake we did!
     
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Posted by terry gaddis on 2013-06-25:
I also had a 790 bought it new and also got the front end loader and backhoe, well, my nightmare started as soon as it backed off the trailer when i got it home.. the trans went out! it would not stay in gear, I called the dealer and they told me that i abused it, and i said.. as soon as it started? with 0 hours and it did not run long enough for the temp hand to move, and i told them that i lived on a farm all of my life! I never had the problems with the olivers, fords, farmalls, masseys. only the john deere, I bought 4 john deere tractors all junk! the backhoe bent cylinders, the 5210 clutch and rear end problems, anyway, I almost sued John deere, i got the phone number for the main man and he was not happy, he asked how i got his number, anyway, long story short, we settled out of court. the only john deere that was any good was the combine.
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2004 JD 6420 Catches Fire
Posted by Parkdale on 02/08/2010
I farm about 1400 acres in NC. I have had numerous John Deere tractors with good success. In 2004 I traded a a late model 6410 for new 2004 JD 6420 and had good experience with it until January 2010. While bush hogging some pastures on my farm the 6420 caught fire in the cab and in the engine. We were able to extinguish the fire since we were fortunate to be near a shed with a hose. The entire plastic console melted around the steering column and the wiring harnesses that connect the on-board computers to the engine were destroyed. The John Deere dealer examined the tractor, which only had 985 hours, and blamed it on "trash accumulation" under the tractor. The repair price quoted was $34,100. John Deere took no responsibility for the damage other than offering a small discount on a new JD 6430 tractor. I do not know if other John Deere 6420 owners have experienced this problem or not. I have pictures of the damage if anyone is interested. This could have been catastrophic. If we had not been near a hose then the tractor would have been completely destroyed and we could have lost some of our buildings and our forests of lob-lolly pines nearby.
     
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Posted by Starlord on 2010-02-08:
You feel you have been badly mistreated because a six-year old tractor with 'trash accumulation' has caught fire. Regular maintenance includes proper cleaning, and checking electrical connections occasionally. If a connection works loose (quite possible over six years,) and a loose connection that creates heat, a fire is not hard to predict. I feel for you, but you can't expect to just run something till the wheels fall off and expect to get free service. Before you criticize me, I lived on a farm for many years as a child, and we had a John Deere Big A tractor. We were religious when it came to maintenance on all our gear, because it was a small farm, and if something broke down, we were unable to pay a lot to get it going, not to mention the losses just from being broke down. We kept the equipment running, and learned how to repair a lot of it ourselves.
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Only Suckers Would Buy John Deere Products
Posted by Crusty1 on 05/25/2009
COVINGTON, GEORGIA -- When my neighbor's John Deere riding mower developed a bad power take-off switch, and I tried to find one, I ran into the following problems:

1. There is no John Deere telephone #
2. The web site is totally non-functional
3. Web site doesn't even recognize its own product numbers.
4. Part is unavailable at all local dealerships
5. Parts are way over-priced.
6. Parts unavailable at other net sites.
7. The PTO switch is obviously an electrical part, but entering "PTO Switch" under 'electrical' results in "NO products found matching PTO switch".
8. One must obtain a 3-digit registration code to make purchases.

In short, you are boxing yourself in if you buy one of their products. You pay way too much for a product you may find impossible to service.

My Sear's product allowed me to replace an entire transmission (new, original equipment) for $200.00 by purchasing it over the internet. Don't try that with Deere.
     
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Posted by BokiBean on 2009-05-25:
From their web site:

To contact Deere & Company World Headquarters, One John Deere Place, Moline, Illinois 61265, please call (309) 765-8000.
Posted by madconsumer on 2009-05-25:
so is ypour neighbor mad or just ypou? are you mad cause he bought a john deere and not a sears? he was smart for not buying any sears products.

i think your search for replacement parts was a little short sighted.

try this site for replacement oarts.

https://jdparts.deere.com/servlet/com.deere.u90.jdparts.view.servlets.searchcontroller.EquipmentSearchControllerMachine?userAction=DeereMaintenanceParts&action=UNSIGNED_VIEW
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Collosal Ripoff
Posted by Mowerfixr on 06/26/2010
After 200 hrs of use, mower failed to go forward and reverse. Went to dealer and was informed that L series were low quality and only sold at department stores. Was told that transmission has a high failure rate and was not worth repairing. Repair would cost $650. for parts plus extensive labor hours. In addition, would need bearings and possible future engine replacement because of the hours of use.
Was told that the transmission was not serviceable and had to go to a qualified dealer for a repair.

After research on Google, found that the transmission fluid could be drained and replaced with some mechanical ability.

After replacing the fluid and a lot of mechanical ability (which you definitely need to do for this job!) is running like new.

Bottom line is...JD makes this product to only last for a given number of hours. They don't want it to be fixed!


     
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JS25 ran like a dead Deere and Customer service just as impressive
Posted by Jnanderson on 10/13/2009
MOLINE,, ILLINOIS -- After 45 days of ownership and a handful of uses, our JS25 stopped running. We took it to our local John Deere dealer expecting that everything should be covered after only 45 days. Unfortunately, according to the service dealer, we had not used oil. OF COURSE we put oil in the mower, we're not stupid. While speaking with the service manager about this problem, oil leaked out of the mower while it was on it's side. OBVIOUSLY oil was used!! After sending pictures to Briggs and Stratton, our warranty claim was denied. We then went to John Deere customer service, which was not helpful. After escalating to a manager in the customer service department a case was opened. After waiting 3 weeks, we are now told that they will not honor the warranty either. So 2 and a half months later, we still have no mower. We spent $350 on a lawn ornament. DO NOT BUY a mower from John Deere!!!
     
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Posted by Anonymous on 2009-10-13:
Give this distinguished member a call. Good luck.
http://www.my3cents.com/userBlog.cgi?id=72021
Posted by batpot on 2009-10-14:
Amazingly, I have had the exact same problem with the JS25, but haven't gotten as far as you have dealing w/ their customer service.

6 months old, and maybe 5 hours worth of use, and the engine died. How the hell does 1/2 quart of oil disappear in that amount of time?

I wish you had had a better experience...it doesn't leave me with much hope.
Posted by wallybuck on 2009-10-19:
I also had the same issue with the js25 john deere mower. Four months old and the engine blew. Said not enough oil in the motor. How do you burn that much oil mowing once a week for an hour.
Posted by batpot on 2009-11-19:
A month later: an update...
John Deere customer service is worthless. They claimed that they were not the responsible warranty claimant because the engine was made by Briggs & Stratton, and since it was Briggs & Stratton who denied the warranty claim from the dealer, it was therefore B&S who I had to deal with. Of course they could not provide me w/ contact info.
I filed a claim against the local dealer w/ the BBB, went and spoke with the owner, and he said that this mower is actually built by B&S, FOR John Deere, which I had never heard before. Of course the ENGINE is, but the whole mower? However, the B&S rep was due to arrive shortly after our meeting, and the dealer was able to convince the rep to do a sort of "courtesy" engine replacement. So I'm getting a new engine, but have to pay the dealer for the labor to install it. All things considered, I'm happy with this compromise.
Posted by ok4now on 2010-07-20:
I recently purchased a lawn tractor (LA-135) from my local JD dealer. It is well made and I have no complaints with it. I also needed a lawn mower and inquired about the JD mower. Dealer said he stopped selling them because they are junk & he had too many complaints. JD does NOT make them...B&S does and they are nothing but trouble. Shame on you JD for allowing the use of your name on an inferior product. I purchased the Honda mower and love it.
Posted by Upset in PA on 2011-06-29:
I had the mower for 2 years and the same thing happened to me tonight. I had a Toro for about 9 years before I bought this junk and did not change the oil once in the mower. I just added oil to the JD within the last 6 months of using it. Just a crappy product.
Posted by Pissed on 2012-03-22:
I also have the same issue. The first time that it was used this season the motor blew. What the he##! I spent close to $600 on this piece on crap! It has maybe 10 hours on the mower and looks brand new. The tank was drained and oil changed before putting up for the winter. If anyone gets restitution please post. Thanks. Pissed
Posted by Marko on 2012-04-06:
My mower decided not to start after 3 years. Went through oil also and I don't know where it went. I might as well bring up how the blade would seize up
after using it for an hour. Had to manually rotate blade to free up bearing. John Deere support is a joke. Gave machine away to co-worker and bought a Honda.
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Bought a New SP 10 Snow Pusher. It Broke in 45 Minutes
Posted by Coppercreekdevelopment on 12/19/2013
MOLINE, ILLINOIS -- I bought a commercial worksite pro SP10 snow pusher and within the first 45 minutes of use the rubber cutting edge began to shred. I took it to the dealer and they checked it out and Deere Corp won't stand behind it calling it a wear and tear part. After spending $4500 on it I now have to wait 3-6 weeks for a new edge from Deere. I am very disappointed and expect better. Next time I will by a Boss made for winter service. Deere needs to stick to ag products.
     
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Bad Products
Posted by Cooperlarrya on 07/16/2013
I have a d130 mower which in 7-8" grass actually pulled the blade mounting away from the deck cheap material!!! I called John Deer & their reply sorry I asked if they wanted my phone no. The reply we do not follow up on complaints That defines their products & service.
     
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Posted by madconsumer on 2013-07-16:
is this a push, walk-behind, or a riding mower?
Posted by trmn8r on 2013-07-16:
The D130 is a big box-sold lawn mower with a seat and asteering wheel. Unfortunately several old names like John Deere and Cub Cadet make a cheap line of machines sold at these places. They look good but that is about it. My lawn tractor is 38 years old and still running strong. It is hard to find quality these days, and it is unlikely to show up at HD or Lowes.
Posted by FoDaddy19 on 2013-07-16:
Sounds like my experience. I've had an LT166 for about 10 years now, and it's been through three alternators, two batteries, and the deck literally disintegrated from the inside out. Also the plastic hinges that hold on the plastic hood broke (both sides) and the plastic front trim (bumper-looking thing) feel off as I was mowing.

John Deere will happily sell me a replacement hood for $300 along with the decal kit (stickers) for a mere $60. I also had to retrofit a current model deck onto it myself, as they no longer make the original deck for it.

The certainly don't make them like they used to.
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Motor Failure in First 28 Hrs. of Operation
Posted by Mckay2222 on 07/09/2013
DES MOINS -- At about 28, hours the motor on my D110, purchased from Home Depot started to run rough and backfire through the carburetor. I turned the motor over by hand with the spark plug out and my finger over the hole. I could not feel any "intake" stroke. I removed the valve cover. The stud for the intake valve had come loose. There was evidence of lock-tite on the stud but it did not look like it had set properly. I suspect they may have more of these problems coming. Not too bad if you understand small motors and have the tools but it will be a pain to the average lawn "mower"
     
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Posted by FoDaddy19 on 2013-07-09:
John Deere lawn mowers aren't what they used to be. My Dad has an old 318 that's been in use for around 30 years now (it was my grandfather's initially), it has something like 4000 hours on it. It's had the engine rebuilt once and the deck had some pulleys and springs replaced three years ago. It's dead reliable, and works perfectly.

When I got my own place about 10 years ago, one of my first purchases was new John Deere mower. I went with the LT-166. In the ten years I've had it, it's been through 3 batteries, two alternators, plastic on the front of the mower (looks like bumper, but it's not) literally broke and fell off whilst I was mowing the lawn, the plastic hood hinges have broke on both sides, and I had to replace the entire deck because the metal used is so thin that apparently if you use high lift blade to bag, it will eventually eat through the deck from inside and eventually sandblast holes in the deck.

Needless to say I'm not impressed at all with this mower.
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