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John Deere Company

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21 Reviews & Complaints
McDermottRonaldR@JohnDeere.com

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Don't Be Fooled By The Service Warranty You Buy Relating To John Deere
Posted by MooseY on 05/20/2009
SOUTH PORTLAND, MAINE -- I bought the LA175 from Lowe's and the extended warranty from Lowe's. It turns out, it needed special services from John Deere right away. The on site service warranty that I purchased meant NOTHING to John Deere Dealer/Company obviously. Even the 12 month standard warranty meant nothing to John Deere. My battery was dead after 11 months. All John Deere can say is you have to bring in the tractor. You cannot just bring in the battery. I have no trailer to haul in my tractor so that they will replace the battery.

To me, this is like a purposeful arrange not to stand by their product; the biggest white elephant. How many of the owners out there has their trailer?
Just wondering.

     
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Bought a New SP 10 Snow Pusher. It Broke in 45 Minutes
Posted by Coppercreekdevelopment on 12/19/2013
MOLINE, ILLINOIS -- I bought a commercial worksite pro SP10 snow pusher and within the first 45 minutes of use the rubber cutting edge began to shred. I took it to the dealer and they checked it out and Deere Corp won't stand behind it calling it a wear and tear part. After spending $4500 on it I now have to wait 3-6 weeks for a new edge from Deere. I am very disappointed and expect better. Next time I will by a Boss made for winter service. Deere needs to stick to ag products.
     
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Bad Products
Posted by Cooperlarrya on 07/16/2013
I have a d130 mower which in 7-8" grass actually pulled the blade mounting away from the deck cheap material!!! I called John Deer & their reply sorry I asked if they wanted my phone no. The reply we do not follow up on complaints That defines their products & service.
     
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Posted by madconsumer on 2013-07-16:
is this a push, walk-behind, or a riding mower?
Posted by trmn8r on 2013-07-16:
The D130 is a big box-sold lawn mower with a seat and asteering wheel. Unfortunately several old names like John Deere and Cub Cadet make a cheap line of machines sold at these places. They look good but that is about it. My lawn tractor is 38 years old and still running strong. It is hard to find quality these days, and it is unlikely to show up at HD or Lowes.
Posted by FoDaddy19 on 2013-07-16:
Sounds like my experience. I've had an LT166 for about 10 years now, and it's been through three alternators, two batteries, and the deck literally disintegrated from the inside out. Also the plastic hinges that hold on the plastic hood broke (both sides) and the plastic front trim (bumper-looking thing) feel off as I was mowing.

John Deere will happily sell me a replacement hood for $300 along with the decal kit (stickers) for a mere $60. I also had to retrofit a current model deck onto it myself, as they no longer make the original deck for it.

The certainly don't make them like they used to.
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Motor Failure in First 28 Hrs. of Operation
Posted by Mckay2222 on 07/09/2013
DES MOINS -- At about 28, hours the motor on my D110, purchased from Home Depot started to run rough and backfire through the carburetor. I turned the motor over by hand with the spark plug out and my finger over the hole. I could not feel any "intake" stroke. I removed the valve cover. The stud for the intake valve had come loose. There was evidence of lock-tite on the stud but it did not look like it had set properly. I suspect they may have more of these problems coming. Not too bad if you understand small motors and have the tools but it will be a pain to the average lawn "mower"

     
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Posted by FoDaddy19 on 2013-07-09:
John Deere lawn mowers aren't what they used to be. My Dad has an old 318 that's been in use for around 30 years now (it was my grandfather's initially), it has something like 4000 hours on it. It's had the engine rebuilt once and the deck had some pulleys and springs replaced three years ago. It's dead reliable, and works perfectly.

When I got my own place about 10 years ago, one of my first purchases was new John Deere mower. I went with the LT-166. In the ten years I've had it, it's been through 3 batteries, two alternators, plastic on the front of the mower (looks like bumper, but it's not) literally broke and fell off whilst I was mowing the lawn, the plastic hood hinges have broke on both sides, and I had to replace the entire deck because the metal used is so thin that apparently if you use high lift blade to bag, it will eventually eat through the deck from inside and eventually sandblast holes in the deck.

Needless to say I'm not impressed at all with this mower.
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Dishonesty in Sales, Finance, Service
Posted by HunterBoatman on 06/19/2012
MOUNT PLEASANT, TEXAS -- Do not purchase any product from AgPower--you will regret it.

After a year of research, I purchased a John Deere 468 baler from AgPower in Mount Pleasant, Texas.

AgPower knowingly lied to me about the year model of the hay baler. I specifically asked what year model was associated with the baler. I know depending on date of manufacture the year model is associated. I asked if the model was a 2011. I was re-assured multiple times by AgPower, Mt. Pleasant Texas it was. The purchase order and the finance agreement both stated this baler was a 2011. Was I surprised when I received paperwork from John Deere Finance. You got it! 2010.

I called and spoke to John Deere Finance regarding the "mistake" made by John Deere finance. It was proven to me easily it was in fact a 2010.

Also, on the day I spoke to John Deere finance, I was informed that I had not received all the financing options available by John Deere from AgPower Mt Pleasant, Texas. I specifically had asked the dealership all of the financing options available. Do not be fooled. Whenever you take 0% or 1.5% financing, there is a $3000.00 penalty. In other words, if you are like me and like to finance, but pay off the note early to save on interest, be advised there is "in-house" low interest financing of approximately 3.5 to 4% with no $3000.00 penalty through John Deere finance. BUT, AgPower Mt. Pleasant will not tell you that because it prevents them from maximizing their profit off of your back.

Some may say, you should pay cash!" True enough. However, I do not like to lay down a hunk of money for a piece of equipment and eat into my cash reserves. I prefer to finance for 48 to 60 months and attempt to pay off in 1/3 of the time. In my humble opinion, and I realize other may not agree, I would rather on a hay baler that is susceptible to damage, fire, etc...to have a cash cushion should I have to wait for insurance to pay off a claim should the need arise. 4% is not going to break the bank, but a catastrophic loss with no cash reserve could make for an uncomfortable position.

So, I addressed both of these issues with AgPower in Mount Pleasant, Texas. They had their money and started in with lame excuses, "we honestly thought it was a 2010." "We didn't know John Deere had low interest financing available at this time." "Well, we see your point, we'll ask Ag Power Corporate headquarters what we should do."

I even went up the chain at John Deere and it is virtually impossible to speak to anyone with the authority to rectify the situation. John Deere has created a structure that basically makes all complaints by customer run to to a "dog chasing its tail" scenario. I myself am a military officer and veteran and John Deere has a better "cover your butt" setup with no real accountability that rivals the military. Yes, it looks very official and good, but, when it goes up the chain of command, the customer is told at the end, "yes, you are right, but we have no real control over the dealership."

So, basically, if you purchase from John Deere, you are accountable to them in your part of the contract. But, their end is a bureaucratic line of excuses that basically admits fault and tells you they are sorry and there is nothing they can do.

Oh, and by the way...don't be fooled by the warranty promises. What a load of lies. Should you need any repair, be prepared to get hammered by John Deere AgPower in Mount Pleasant, Texas. Do not be fooled.

I am completely disappointed with my entire experience. John Deere makes a good hay baler. However, do not buy anything from AgPower inc. in Mount Pleasant, Texas.

Also, be advised Ag Power owns many dealerships in and around the area of Northeast Texas. If you have to buy a John Deere product, go somewhere far away from AGPower. AGPOWER=CROOKS
     
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Posted by danie1442 on 2012-06-19:
I would contact your local JAG or the VA in your area and have someone look at your complaint. This sounds like something that is a legal issue. They may be moved to contact the correct people if they hear from someone other than the customer.
Posted by trmn8r on 2012-06-19:
What problem did you have with warranty service?
Posted by D-m on 2013-03-09:
I have a 468 too and it didn't make it a full year either. Fish and Still in Crocket, Texas is telling it is not covered by warranty. The warranty is so unclear to what is covered and not covered. I've contacted John deere and same thing, the dealer is your contact. I'M UNHAPPY!
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Deere 6420 Burns To Ground
Posted by Nicecow on 05/30/2012
This past Monday 5/28/12 I was bush hogging (15 foot bat wing) with my john Deere 6420. My 13 year old son was riding along in the instructor seat. We had been running about an hour when I noticed a faint burning smell. I stopped the tractor, turned the PTO off and asked my son to step down and see if their was a twig or something on the exhaust causing the burning smell. Before he could get down multiple warning lights started flashing on the dash. As soon my son was one the ground he yelled fire. I could not see any fire or smoke from inside the cab. I turned the engine, jumped off the tractor and observed a fairly large fire in the rear of the engine near the cab. We tried to put it out with a small extinguisher but could not. When the fire dept arrived all they could do was try and save the bush hog. This tractor only had 750 hours. Called dealer and asked if their had been any history of fire with this model. He said he was sorry about the fire but didn't know of any fire problems with this model. If anybody has any knowledge of a fire issue with the 6420 please respond.
     
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Posted by KevinTX on 2012-05-30:
Is this thread you, or another owner? http://talk.newagtalk.com/forums/thread-view.asp?tid=20517&DisplayType=nested&setCookie=1
Posted by KevinTX on 2012-05-30:
This one too... http://talk.newagtalk.com/forums/thread-view.asp?tid=27387&mid=186249
Posted by trmn8r on 2012-05-30:
Sounds like you need a forensic analysis to determine the cause. Sorry this happened to you.
Posted by FranstonTX on 2013-06-04:
Yes, I have heard of this before. Actually JD came out and installed a heat shield on the exhaust leaving the engine compartment. When asked why they had to do this their comment was there is a history of fires being started by the exhaust from grass build up in that area. I think this was back in 2009 -2010
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How Can I Get the Company to Fix My Tractor Under Warranty
Posted by Flip 17 on 04/17/2012
When I first got this tractor D100, the gear shift did not work properly. The dealer said ( Does it run? ) when I said yes, but not right he said too bad run it like it is. It is still under warranty for another year, but I can't get anywhere with this guy. I called corporate and they said work with your dealer, when I said they won't fix it she said what do you want me to do. You have to hold the gear shift in reverse and back up that way.
     
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Posted by ticia232 on 2012-04-17:
Try doing a 3 way call with both corporate and the dealer, call corporate first explain what you are going through with the dealer and then ask if you can call the dealer with them on the line so that they can witness what you are going through.
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John Deere Sucks
Posted by Bobandmarcy on 04/14/2012
SPRING GROVESPRING GROVE, ILLINOIS -- I bought a JD l-111 lawn tractor because I fell for their bs about it being a quality product that Wii last a lifetime, well the one I bought had a very short life span before the transmission died and JD wanted one thousand eighty dollars plus tax to fix a lawn tractor that had only been gently used for five seasons and serviced by a JD dealer every year since it was purchased. We complained to JD corporate but they were less sympathetic than the local dealer. JD corporate basically said too bad, your warranty expired, go suck an egg or pay up to fix it. They wouldn't even offer to assist in our dealings with the dealer, saying the dealers are independent and JD policy is that they don't get in between dealers and customers. Don't you just love a company that stands so firmly behind their products? I thought spending more up front to buy so called quality would save me more in the long run. Boy was I wrong about that and about JD quality. I am now the not so proud owner of a green and yellow boat anchor. Think twice before they suck you into their bs about quality.

     
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Posted by BigAl on 2012-04-14:
At what point should John Deere no longer pay for out of warranty claims? You have a warranty period so that any manufacturing defects will be evident. If 5 years of use did not produce a failure I seriously doubt that there was a defect in manufacturing. It's always a bummer when a misfortune like this happens but to blame the manufacturer for not pressuring the dealer does not make sense. The dealer did not build this machine. You may be surprised that your statement of gentle use for 5 years does not carry much weight. I have been in the repair field for many years and this is a common statement.
Posted by trmn8r on 2012-04-14:
I know a guy who bought old Simplicity tractors, fixed em and resold them. Then he switched to Deere products because of their popularity. However, he told me they we made (generally speaking) like cr*p and the only thing good about them to him was continuing to be able to make money.

I'm still using my 1974 Simplicity. I don't have an automatic transmission, but it runs great!

Sorry to hear about your problem, but it is 5 years old. I think it had a two year warranty. This is good information for others to see.
Posted by Starlord on 2012-04-14:
We buy our dog food at a tractor place that deals in Kubota tractors. as you enter, the first desk has a sign on it, 'Friends don't let friends drive Deere.' lol
Posted by FoDaddy19 on 2012-04-14:
I haven't been terribly impressed with my JD LT166 either. I've had it since new for about 8 or 9 years now. So far It's been through 3 batteries, an alternator, and a mower deck. The mower deck developed holes in it from the inside of the deck. ( I was told that this happened because of the sand in the soil that causes a sandblasting effect when the blades are engaged. Of course none of my neighbors seem to have this problem.) Also the the plastic supports that attach to the plastic hood broke, So now you have to physically lift the hood off the mower to check the oil. JD will happily sell me a replacement hood assembly for $380 plus the $60 decal kit.

On the other hand my dad's 30 year old John Deere 317 has been built proof, it's all steel and has been in regular service for decades, needing only one engine rebuild and some pulleys on the deck replaced over the years. They don't make them like that anymore.

With that said, after 5 years, I wouldn't expect them to cover repairs. It's unreasonable to expect any company to do anything for you after the warranty period has expired more than twice over. It would've been a nice gesture if they had helped you out, but I can't fault them for not doing so.
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John Deere Does Not Stand Behind Its Expensive Products
Posted by Wmuboy on 10/30/2011
My mother and her husband were lawnmower shopping. They could have bought a $2,000 lawn mower. But, they decided to spend $5,000 on a John Deere, because they thought Deere and Company had high quality products that wouldn't have problems down the road. They already owned a John Deere gator, chain saw, and a few other John Deere products.

They have kept up the mower very well. Yet, the motor stopped working on it. They went through hell trying to get any type of resolution. John Deere said to call the motor company. My mother did not buy the motor. John Deere bought the motor, so why should she have to contact the motor company? In the end, she had to spend over $600 for a new motor. The motor company finally agreed to chip in $200.

Either John Deere or the motor company (can't remember which) tried accusing them of cloging a part of the motor and that the part should be cleaned out every so often. The repair said that part was clean. He also said the consumer cannot get to that part to clean it anyway.

John Deere owes them for the additional $400, but they won't pay up.

After all the weeks of hassle, I definitely recommend staying away from John Deere products.
     
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Posted by trmn8r on 2011-10-30:
What model tractor?

The fact that the motor company paid for part of the cost tells me that in fact that company was the one that warranteed the part, not JD. This isn't uncommon - I had a lawn product a few years back that came with one owner's manual for the product, and another for the motor.

You say that JD owes for the amount over and above the $200 received from the motor company. Is there something in the JD warranty that pertains to this, or are you saying this because it was a cost incurred?

You don't seem to know all the details here, which are important. What company found fault with the maintenance, and what part was said to need maintenance?

Seems to me your mother's complaint is with the motor manufacturer.
Posted by Anonymous on 2011-10-30:
Very good commentary. I would certainly expect quality and longevity from a lawnmower purchased from a company with a stellar reputation.

Thanks for warning us to stay away. Welcome to m3cents.
Posted by At Your Service on 2011-10-30:
I agree a lot with what trmn8r has already stated. One of the biggest questions on my mind is what the warranty coverage was on the Deer and how long the mower had been owned. If it was out of warranty, either by the engine manufacturer or by Deer, and you didn't purchase any form of additional warranty coverage, I fail to see where anything would be owed.
Posted by Old Timer on 2011-10-30:
I have a Coleman 5,500 watt generator with a Yamaha engine. The engine was starting to stall out so I called Coleman. (who does not sell them anymore) Coleman put me in touch with Yamaha, Yamaha had one of their service centers fix the issue. They even gave me a $40.00 credit for the diagnostic fee. Took a few phone calls but it all worked out OK. You just have to keep bugging them until you find someone that will step up to the plate. That being said, it's time to move higher on the food chain until you find someone that will help you out.

The first no, or we can't do anything for you is just a starting point.
Posted by fast327 on 2011-10-30:
I am a big John Deere fan! I have had John Deere mowers(2) since 1985 and never had a problem with them. They have performed flawlessly and are very dependable. I do keep them up well and make sure that upkeep and maintenance are up-to-date. My neighbor has been through 5(1-2-3-4-5) Craftsman so-called mowers during the same time.YOU make the call!
Posted by trmn8r on 2011-10-30:
fast327 - John Deere isn't necessarily the same as it used to be. And the stuff found in home centers isn't necessarily the same quality as your 1985 models.

I have a 1975 Simplicity tractor that will run circles around most of the stuff with 18hp and 22 hp labels on them. I got it from a guy that used to fix and resell them. He changed to John Deere because people (consumers) went gaga for "green". He was the one who told me that green is good for green (making money) but not necessarily quality.

Our neighbor in the 70's had a big old JD tractor that was built like a tank.

Sears issues a contract every 3 years to have its mowers made. Cub Cadet and MTD have gotten it in the past, I believe. Cub Cadet is another one that made great stuff in the past - don't know about their current offerings. You need to be very suspicious of anything you see at a home center, regardless of the label or color.
Posted by fast327 on 2011-10-30:
Trmn8r
You mis-understood me. I have only one 1985 John Deere mower( which is still operating well). My additional one is a 2008 which I Did Not buy from a big box store,which only buys cheap second rate discount ones;rather I bought from a reputable dealer who carries authenic John Deere products and will not compromise on quality. My point is to know what you are buying and from whom you are buying.
Posted by Venice09 on 2011-10-30:
Old Timer, that's my theory, too. If at first you don't succeed...

Great info, trmn. I learned something about tractors today.
Posted by trmn8r on 2011-10-30:
fast -> sorry, I missed that you own a recent one too. I wish we knew what model the OP's mother has.

I don't know what "authentic" means though - are you implying that all those green ones outside Lowes or HD say JD on them are made by another company? I never considered that could be, but it seems possible.

I agree with your sentiment about buying from a reputable dealer.
Posted by ok4now on 2011-10-31:
I have a two year old J.D. lawn tractor which has had no problems. The maintenance is very important to keep it running properly. For example there are a total of 7 grease fittings that need to be lubed every 25 operating hours. My neighbors all have Sears tractors that are constantly breaking down. J.D. is the better product.
Posted by clutzycook on 2011-11-02:
Oh honey, you think $5K on a JD product is expensive? That's dirt cheap. Try buying a brand new combine. THOSE puppies will run you $200-300K just to start!
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They Are Good
Posted by Hillman on 04/08/2011
I recommend these guys a lot.
     
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Posted by Alain on 2011-04-10:
Why?
Posted by TechGromit on 2011-05-04:
I suspect that he buys better quality John Deere products to make this statement. You really need to spend 3 to 4 thousand dollars to get a half away decent product, regardless of brand. Tractors that sell for $2,000 at Home Depot or Lowes are low end junk. Please don't moan about how they don't make things like they used to when your being a cheap skate. They don't price things like they used to either, the built like a tank John Deere 318 cost $6,000 in 1980 new, that same tractor would cost $15,000 in today's dollars. You have to pay for Quality and $2,000 isn't paying for very much quality at all.
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