John Deere Company

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Dishonesty in Sales, Finance, Service
Posted by on
Rating: 1/51
MOUNT PLEASANT, TEXAS -- Do not purchase any product from AgPower--you will regret it.

After a year of research, I purchased a John Deere 468 baler from AgPower in Mount Pleasant, Texas.

AgPower knowingly lied to me about the year model of the hay baler. I specifically asked what year model was associated with the baler. I know depending on date of manufacture the year model is associated. I asked if the model was a 2011. I was re-assured multiple times by AgPower, Mt. Pleasant Texas it was. The purchase order and the finance agreement both stated this baler was a 2011. Was I surprised when I received paperwork from John Deere Finance. You got it! 2010.

I called and spoke to John Deere Finance regarding the "mistake" made by John Deere finance. It was proven to me easily it was in fact a 2010.

Also, on the day I spoke to John Deere finance, I was informed that I had not received all the financing options available by John Deere from AgPower Mt Pleasant, Texas. I specifically had asked the dealership all of the financing options available. Do not be fooled. Whenever you take 0% or 1.5% financing, there is a $3000.00 penalty. In other words, if you are like me and like to finance, but pay off the note early to save on interest, be advised there is "in-house" low interest financing of approximately 3.5 to 4% with no $3000.00 penalty through John Deere finance. BUT, AgPower Mt. Pleasant will not tell you that because it prevents them from maximizing their profit off of your back.

Some may say, you should pay cash!" True enough. However, I do not like to lay down a hunk of money for a piece of equipment and eat into my cash reserves. I prefer to finance for 48 to 60 months and attempt to pay off in 1/3 of the time. In my humble opinion, and I realize other may not agree, I would rather on a hay baler that is susceptible to damage, fire, have a cash cushion should I have to wait for insurance to pay off a claim should the need arise. 4% is not going to break the bank, but a catastrophic loss with no cash reserve could make for an uncomfortable position.

So, I addressed both of these issues with AgPower in Mount Pleasant, Texas. They had their money and started in with lame excuses, "we honestly thought it was a 2010." "We didn't know John Deere had low interest financing available at this time." "Well, we see your point, we'll ask Ag Power Corporate headquarters what we should do."

I even went up the chain at John Deere and it is virtually impossible to speak to anyone with the authority to rectify the situation. John Deere has created a structure that basically makes all complaints by customer run to to a "dog chasing its tail" scenario. I myself am a military officer and veteran and John Deere has a better "cover your butt" setup with no real accountability that rivals the military. Yes, it looks very official and good, but, when it goes up the chain of command, the customer is told at the end, "yes, you are right, but we have no real control over the dealership."

So, basically, if you purchase from John Deere, you are accountable to them in your part of the contract. But, their end is a bureaucratic line of excuses that basically admits fault and tells you they are sorry and there is nothing they can do.

Oh, and by the way...don't be fooled by the warranty promises. What a load of lies. Should you need any repair, be prepared to get hammered by John Deere AgPower in Mount Pleasant, Texas. Do not be fooled.

I am completely disappointed with my entire experience. John Deere makes a good hay baler. However, do not buy anything from AgPower inc. in Mount Pleasant, Texas.

Also, be advised Ag Power owns many dealerships in and around the area of Northeast Texas. If you have to buy a John Deere product, go somewhere far away from AGPower. AGPOWER=CROOKS
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danie1442 on 06/19/2012:
I would contact your local JAG or the VA in your area and have someone look at your complaint. This sounds like something that is a legal issue. They may be moved to contact the correct people if they hear from someone other than the customer.
trmn8r on 06/19/2012:
What problem did you have with warranty service?
D-m on 03/09/2013:
I have a 468 too and it didn't make it a full year either. Fish and Still in Crocket, Texas is telling it is not covered by warranty. The warranty is so unclear to what is covered and not covered. I've contacted John deere and same thing, the dealer is your contact. I'M UNHAPPY!
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Poor Quality and Worse Customer Service
Posted by on
Rating: 1/51
ATCO, NEW JERSEY -- I bought a John Deere push mower a couple of seasons ago. It is rusting apart so I called JD customer service. I was told to take it to their authorized service center, Central Equipment in Hammonton. They allegedly took photos and sent it out to a representative of John Deere. I never heard back so I followed up after a couple of weeks. I was told my claim was denied and I couldn't speak to the representative nor get his name. I wrote a letter to the president and never heard back. Worst customer service I've ever dealt with between John Deere and Central Equipment. Both rude and unprofessional! I urge consumers to never buy any of their poor quality products!
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Motor Failure in First 28 Hrs. of Operation
Posted by on
Rating: 2/51
DES MOINS -- At about 28, hours the motor on my D110, purchased from Home Depot started to run rough and backfire through the carburetor. I turned the motor over by hand with the spark plug out and my finger over the hole. I could not feel any "intake" stroke. I removed the valve cover. The stud for the intake valve had come loose. There was evidence of lock-tite on the stud but it did not look like it had set properly. I suspect they may have more of these problems coming. Not too bad if you understand small motors and have the tools but it will be a pain to the average lawn "mower"
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FoDaddy19 on 07/09/2013:
John Deere lawn mowers aren't what they used to be. My Dad has an old 318 that's been in use for around 30 years now (it was my grandfather's initially), it has something like 4000 hours on it. It's had the engine rebuilt once and the deck had some pulleys and springs replaced three years ago. It's dead reliable, and works perfectly.

When I got my own place about 10 years ago, one of my first purchases was new John Deere mower. I went with the LT-166. In the ten years I've had it, it's been through 3 batteries, two alternators, plastic on the front of the mower (looks like bumper, but it's not) literally broke and fell off whilst I was mowing the lawn, the plastic hood hinges have broke on both sides, and I had to replace the entire deck because the metal used is so thin that apparently if you use high lift blade to bag, it will eventually eat through the deck from inside and eventually sandblast holes in the deck.

Needless to say I'm not impressed at all with this mower.
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Deere 6420 Burns To Ground
Posted by on
Rating: 1/51
This past Monday 5/28/12 I was bush hogging (15 foot bat wing) with my john Deere 6420. My 13 year old son was riding along in the instructor seat. We had been running about an hour when I noticed a faint burning smell. I stopped the tractor, turned the PTO off and asked my son to step down and see if there was a twig or something on the exhaust causing the burning smell. Before he could get down multiple warning lights started flashing on the dash. As soon my son was one the ground he yelled fire. I could not see any fire or smoke from inside the cab. I turned the engine, jumped off the tractor and observed a fairly large fire in the rear of the engine near the cab. We tried to put it out with a small extinguisher but could not. When the fire dept arrived all they could do was try and save the bush hog. This tractor only had 750 hours. Called dealer and asked if there had been any history of fire with this model. He said he was sorry about the fire but didn't know of any fire problems with this model. If anybody has any knowledge of a fire issue with the 6420 please respond.
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KevinTX on 05/30/2012:
Is this thread you, or another owner?
KevinTX on 05/30/2012:
This one too...
trmn8r on 05/30/2012:
Sounds like you need a forensic analysis to determine the cause. Sorry this happened to you.
FranstonTX on 06/04/2013:
Yes, I have heard of this before. Actually JD came out and installed a heat shield on the exhaust leaving the engine compartment. When asked why they had to do this their comment was there is a history of fires being started by the exhaust from grass build up in that area. I think this was back in 2009 -2010
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John Deere Sucks
Posted by on
Rating: 1/51
SPRING GROVESPRING GROVE, ILLINOIS -- I bought a JD l-111 lawn tractor because I fell for their bs about it being a quality product that Wii last a lifetime, well the one I bought had a very short life span before the transmission died and JD wanted one thousand eighty dollars plus tax to fix a lawn tractor that had only been gently used for five seasons and serviced by a JD dealer every year since it was purchased. We complained to JD corporate but they were less sympathetic than the local dealer. JD corporate basically said too bad, your warranty expired, go suck an egg or pay up to fix it. They wouldn't even offer to assist in our dealings with the dealer, saying the dealers are independent and JD policy is that they don't get in between dealers and customers. Don't you just love a company that stands so firmly behind their products? I thought spending more up front to buy so called quality would save me more in the long run. Boy was I wrong about that and about JD quality. I am now the not so proud owner of a green and yellow boat anchor. Think twice before they suck you into their bs about quality.
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BigAl on 04/14/2012:
At what point should John Deere no longer pay for out of warranty claims? You have a warranty period so that any manufacturing defects will be evident. If 5 years of use did not produce a failure I seriously doubt that there was a defect in manufacturing. It's always a bummer when a misfortune like this happens but to blame the manufacturer for not pressuring the dealer does not make sense. The dealer did not build this machine. You may be surprised that your statement of gentle use for 5 years does not carry much weight. I have been in the repair field for many years and this is a common statement.
trmn8r on 04/14/2012:
I know a guy who bought old Simplicity tractors, fixed em and resold them. Then he switched to Deere products because of their popularity. However, he told me they we made (generally speaking) like cr*p and the only thing good about them to him was continuing to be able to make money.

I'm still using my 1974 Simplicity. I don't have an automatic transmission, but it runs great!

Sorry to hear about your problem, but it is 5 years old. I think it had a two year warranty. This is good information for others to see.
Starlord on 04/14/2012:
We buy our dog food at a tractor place that deals in Kubota tractors. as you enter, the first desk has a sign on it, 'Friends don't let friends drive Deere.' lol
FoDaddy19 on 04/14/2012:
I haven't been terribly impressed with my JD LT166 either. I've had it since new for about 8 or 9 years now. So far It's been through 3 batteries, an alternator, and a mower deck. The mower deck developed holes in it from the inside of the deck. ( I was told that this happened because of the sand in the soil that causes a sandblasting effect when the blades are engaged. Of course none of my neighbors seem to have this problem.) Also the the plastic supports that attach to the plastic hood broke, So now you have to physically lift the hood off the mower to check the oil. JD will happily sell me a replacement hood assembly for $380 plus the $60 decal kit.

On the other hand my dad's 30 year old John Deere 317 has been built proof, it's all steel and has been in regular service for decades, needing only one engine rebuild and some pulleys on the deck replaced over the years. They don't make them like that anymore.

With that said, after 5 years, I wouldn't expect them to cover repairs. It's unreasonable to expect any company to do anything for you after the warranty period has expired more than twice over. It would've been a nice gesture if they had helped you out, but I can't fault them for not doing so.
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John Deere Does Not Stand Behind Its Expensive Products
Posted by on
My mother and her husband were lawnmower shopping. They could have bought a $2,000 lawn mower. But, they decided to spend $5,000 on a John Deere, because they thought Deere and Company had high quality products that wouldn't have problems down the road. They already owned a John Deere gator, chain saw, and a few other John Deere products.

They have kept up the mower very well. Yet, the motor stopped working on it. They went through hell trying to get any type of resolution. John Deere said to call the motor company. My mother did not buy the motor. John Deere bought the motor, so why should she have to contact the motor company? In the end, she had to spend over $600 for a new motor. The motor company finally agreed to chip in $200.

Either John Deere or the motor company (can't remember which) tried accusing them of cloging a part of the motor and that the part should be cleaned out every so often. The repair said that part was clean. He also said the consumer cannot get to that part to clean it anyway.

John Deere owes them for the additional $400, but they won't pay up.

After all the weeks of hassle, I definitely recommend staying away from John Deere products.
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trmn8r on 10/30/2011:
What model tractor?

The fact that the motor company paid for part of the cost tells me that in fact that company was the one that warranteed the part, not JD. This isn't uncommon - I had a lawn product a few years back that came with one owner's manual for the product, and another for the motor.

You say that JD owes for the amount over and above the $200 received from the motor company. Is there something in the JD warranty that pertains to this, or are you saying this because it was a cost incurred?

You don't seem to know all the details here, which are important. What company found fault with the maintenance, and what part was said to need maintenance?

Seems to me your mother's complaint is with the motor manufacturer.
Anonymous on 10/30/2011:
Very good commentary. I would certainly expect quality and longevity from a lawnmower purchased from a company with a stellar reputation.

Thanks for warning us to stay away. Welcome to m3cents.
At Your Service on 10/30/2011:
I agree a lot with what trmn8r has already stated. One of the biggest questions on my mind is what the warranty coverage was on the Deer and how long the mower had been owned. If it was out of warranty, either by the engine manufacturer or by Deer, and you didn't purchase any form of additional warranty coverage, I fail to see where anything would be owed.
Old Timer on 10/30/2011:
I have a Coleman 5,500 watt generator with a Yamaha engine. The engine was starting to stall out so I called Coleman. (who does not sell them anymore) Coleman put me in touch with Yamaha, Yamaha had one of their service centers fix the issue. They even gave me a $40.00 credit for the diagnostic fee. Took a few phone calls but it all worked out OK. You just have to keep bugging them until you find someone that will step up to the plate. That being said, it's time to move higher on the food chain until you find someone that will help you out.

The first no, or we can't do anything for you is just a starting point.
fast327 on 10/30/2011:
I am a big John Deere fan! I have had John Deere mowers(2) since 1985 and never had a problem with them. They have performed flawlessly and are very dependable. I do keep them up well and make sure that upkeep and maintenance are up-to-date. My neighbor has been through 5(1-2-3-4-5) Craftsman so-called mowers during the same time.YOU make the call!
trmn8r on 10/30/2011:
fast327 - John Deere isn't necessarily the same as it used to be. And the stuff found in home centers isn't necessarily the same quality as your 1985 models.

I have a 1975 Simplicity tractor that will run circles around most of the stuff with 18hp and 22 hp labels on them. I got it from a guy that used to fix and resell them. He changed to John Deere because people (consumers) went gaga for "green". He was the one who told me that green is good for green (making money) but not necessarily quality.

Our neighbor in the 70's had a big old JD tractor that was built like a tank.

Sears issues a contract every 3 years to have its mowers made. Cub Cadet and MTD have gotten it in the past, I believe. Cub Cadet is another one that made great stuff in the past - don't know about their current offerings. You need to be very suspicious of anything you see at a home center, regardless of the label or color.
fast327 on 10/30/2011:
You mis-understood me. I have only one 1985 John Deere mower( which is still operating well). My additional one is a 2008 which I Did Not buy from a big box store,which only buys cheap second rate discount ones;rather I bought from a reputable dealer who carries authenic John Deere products and will not compromise on quality. My point is to know what you are buying and from whom you are buying.
Venice09 on 10/30/2011:
Old Timer, that's my theory, too. If at first you don't succeed...

Great info, trmn. I learned something about tractors today.
trmn8r on 10/30/2011:
fast -> sorry, I missed that you own a recent one too. I wish we knew what model the OP's mother has.

I don't know what "authentic" means though - are you implying that all those green ones outside Lowes or HD say JD on them are made by another company? I never considered that could be, but it seems possible.

I agree with your sentiment about buying from a reputable dealer.
ok4now on 10/31/2011:
I have a two year old J.D. lawn tractor which has had no problems. The maintenance is very important to keep it running properly. For example there are a total of 7 grease fittings that need to be lubed every 25 operating hours. My neighbors all have Sears tractors that are constantly breaking down. J.D. is the better product.
clutzycook on 11/02/2011:
Oh honey, you think $5K on a JD product is expensive? That's dirt cheap. Try buying a brand new combine. THOSE puppies will run you $200-300K just to start!
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John Deere Nightmare
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My father bought a John Deere 790 3 years ago. This was one of the happiest days of his life. A John Deere... Wow... Until we got a lemon. To begin with the front bearings on the right side broke on a few occasions, always the same problem. The tractors quality is poor at best. It recentlly broke in half by picking up dirt with the front end loader. We immediately contacted our local John Deere and told them what happened. This is where our nightmare began. My father struggled to keep this tractor through his time of unemployment and the company was very understanding. Then when the tractor literally buckled John Deere financing had a different attitude. The openly said we pulled the tractor in half! Not only was this absurd and unfounded, it was insulting. We WERE a John Deere family. We THOUGT this was a quality product with Good people in charge. We were wrong. This issue has made my father sick to the point it is physically obvious. I spent thousands of dollars having my sons room in John Deere, custom curtains, bedspread, toys, clothes... And now we find John Deere isn't worth the dirt it can't pick up. I will inform everyone I can of this awful experience and hope they don't make the same mistake we did!
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terry gaddis on 06/25/2013:
I also had a 790 bought it new and also got the front end loader and backhoe, well, my nightmare started as soon as it backed off the trailer when I got it home.. the trans went out! it would not stay in gear, I called the dealer and they told me that I abused it, and I said.. as soon as it started? with 0 hours and it did not run long enough for the temp hand to move, and I told them that I lived on a farm all of my life! I never had the problems with the olivers, fords, farmalls, masseys. only the john deere, I bought 4 john deere tractors all junk! the backhoe bent cylinders, the 5210 clutch and rear end problems, anyway, I almost sued John deere, I got the phone number for the main man and he was not happy, he asked how I got his number, anyway, long story short, we settled out of court. the only john deere that was any good was the combine.
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Colossal Ripoff
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After 200 hrs of use, mower failed to go forward and reverse. Went to dealer and was informed that L series were low quality and only sold at department stores. Was told that transmission has a high failure rate and was not worth repairing. Repair would cost $650. for parts plus extensive labor hours. In addition, would need bearings and possible future engine replacement because of the hours of use.
Was told that the transmission was not serviceable and had to go to a qualified dealer for a repair.

After research on Google, found that the transmission fluid could be drained and replaced with some mechanical ability.

After replacing the fluid and a lot of mechanical ability (which you definitely need to do for this job!) is running like new.

Bottom line is...JD makes this product to only last for a given number of hours. They don't want it to be fixed!

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2004 JD 6420 Catches Fire
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I farm about 1400 acres in NC. I have had numerous John Deere tractors with good success. In 2004 I traded a a late model 6410 for new 2004 JD 6420 and had good experience with it until January 2010. While bush hogging some pastures on my farm the 6420 caught fire in the cab and in the engine. We were able to extinguish the fire since we were fortunate to be near a shed with a hose. The entire plastic console melted around the steering column and the wiring harnesses that connect the on-board computers to the engine were destroyed. The John Deere dealer examined the tractor, which only had 985 hours, and blamed it on "trash accumulation" under the tractor. The repair price quoted was $34,100. John Deere took no responsibility for the damage other than offering a small discount on a new JD 6430 tractor. I do not know if other John Deere 6420 owners have experienced this problem or not. I have pictures of the damage if anyone is interested. This could have been catastrophic. If we had not been near a hose then the tractor would have been completely destroyed and we could have lost some of our buildings and our forests of lob-lolly pines nearby.
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Starlord on 02/08/2010:
You feel you have been badly mistreated because a six-year old tractor with 'trash accumulation' has caught fire. Regular maintenance includes proper cleaning, and checking electrical connections occasionally. If a connection works loose (quite possible over six years,) and a loose connection that creates heat, a fire is not hard to predict. I feel for you, but you can't expect to just run something till the wheels fall off and expect to get free service. Before you criticize me, I lived on a farm for many years as a child, and we had a John Deere Big A tractor. We were religious when it came to maintenance on all our gear, because it was a small farm, and if something broke down, we were unable to pay a lot to get it going, not to mention the losses just from being broke down. We kept the equipment running, and learned how to repair a lot of it ourselves.
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JS25 ran like a dead Deere and Customer service just as impressive
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MOLINE,, ILLINOIS -- After 45 days of ownership and a handful of uses, our JS25 stopped running. We took it to our local John Deere dealer expecting that everything should be covered after only 45 days. Unfortunately, according to the service dealer, we had not used oil. OF COURSE we put oil in the mower, we're not stupid. While speaking with the service manager about this problem, oil leaked out of the mower while it was on it's side. OBVIOUSLY oil was used!! After sending pictures to Briggs and Stratton, our warranty claim was denied. We then went to John Deere customer service, which was not helpful. After escalating to a manager in the customer service department a case was opened. After waiting 3 weeks, we are now told that they will not honor the warranty either. So 2 and a half months later, we still have no mower. We spent $350 on a lawn ornament. DO NOT BUY a mower from John Deere!!!
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Anonymous on 10/13/2009:
Give this distinguished member a call. Good luck.
batpot on 10/14/2009:
Amazingly, I have had the exact same problem with the JS25, but haven't gotten as far as you have dealing w/ their customer service.

6 months old, and maybe 5 hours worth of use, and the engine died. How the hell does 1/2 quart of oil disappear in that amount of time?

I wish you had had a better doesn't leave me with much hope.
wallybuck on 10/19/2009:
I also had the same issue with the js25 john deere mower. Four months old and the engine blew. Said not enough oil in the motor. How do you burn that much oil mowing once a week for an hour.
batpot on 11/19/2009:
A month later: an update...
John Deere customer service is worthless. They claimed that they were not the responsible warranty claimant because the engine was made by Briggs & Stratton, and since it was Briggs & Stratton who denied the warranty claim from the dealer, it was therefore B&S who I had to deal with. Of course they could not provide me w/ contact info.
I filed a claim against the local dealer w/ the BBB, went and spoke with the owner, and he said that this mower is actually built by B&S, FOR John Deere, which I had never heard before. Of course the ENGINE is, but the whole mower? However, the B&S rep was due to arrive shortly after our meeting, and the dealer was able to convince the rep to do a sort of "courtesy" engine replacement. So I'm getting a new engine, but have to pay the dealer for the labor to install it. All things considered, I'm happy with this compromise.
ok4now on 07/20/2010:
I recently purchased a lawn tractor (LA-135) from my local JD dealer. It is well made and I have no complaints with it. I also needed a lawn mower and inquired about the JD mower. Dealer said he stopped selling them because they are junk & he had too many complaints. JD does NOT make them...B&S does and they are nothing but trouble. Shame on you JD for allowing the use of your name on an inferior product. I purchased the Honda mower and love it.
Upset in PA on 06/29/2011:
I had the mower for 2 years and the same thing happened to me tonight. I had a Toro for about 9 years before I bought this junk and did not change the oil once in the mower. I just added oil to the JD within the last 6 months of using it. Just a crappy product.
Pissed on 03/22/2012:
I also have the same issue. The first time that it was used this season the motor blew. What the he##! I spent close to $600 on this piece on crap! It has maybe 10 hours on the mower and looks brand new. The tank was drained and oil changed before putting up for the winter. If anyone gets restitution please post. Thanks. Pissed
Marko on 04/06/2012:
My mower decided not to start after 3 years. Went through oil also and I don't know where it went. I might as well bring up how the blade would seize up
after using it for an hour. Had to manually rotate blade to free up bearing. John Deere support is a joke. Gave machine away to co-worker and bought a Honda.
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