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My Card Was Compromised but Credited ASAP
StarStarStarStarStarBy -
Rating: 5/51

AURORA, COLORADO -- It's sad to read so many negative one star about Key Bank. Although my few days ago & today's interaction was about two fraudulent charge from my debit card. One for over $500 & another for over $300 at Nordstrom & J Crews.

The next day after above charges, when I went to get gas, my card was declined. After talking with their 800# customer service, they issued two dispute claim charges. Short time ago after Thanksgiving day just spoke with their dispute representative (800-539-2861).

After verifying my info., the guy on the phone said the above stolen money will be credited into my account in 2 hours. I had similar experience with them last year that somehow someone was able to access my account & the pin # to get cash out of my account!!! They credited my account in 48 hours. I never had any of my cards compromised with other banks & only with Key bank.

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Horrible Customer Service!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- I have been told in the past that they did not need me to fill out a deposit slip, so I went through the drive thru window and put my deposit slip and my three checks in the tube. I waited a good 5 to 7 minutes before the nice girl came in and said that she would be right with me.

15 minutes past and the bank manager came to the window and said "How can I help you?" I said I just need to deposit those into my checking account and I've been waiting a very very long time! His reply was very rude, and he said "You must not have been waiting very long because you didn't even fill out the deposit slip!" These people are very rude and they're always short staffed!! Isn't the customer supposed to be treated with respect? Isn't the customer always right? Stop acting like you're doing as a service we are paying your paycheck!!

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Terrible Terrible Terrible, Enough Said?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONGMONT, COLORADO -- That star is for minus one, not plus one. I recently sold my RV. It took the bank almost two weeks to post the funds to my account. By the way, the buyer of the RV was also a Key Bank customer. (They closed their account after this also). I realize they have to verify funds, but with both accounts out of the same Branch, two weeks, really? It goes downhill after this. It takes Key Bank 2-3 MONTHS to process a title and get it to you. The little car dealer on the corner can do this in about 2-3 weeks. The DMV in Colorado gives you a temp for 45 days.

So, if you sell a vehicle that Key Bank holds the title on, figure up to 3 months to get the title to the buyer. The buyer of my RV would have backed out of the deal if he hadn't been a customer of Key Bank also. When you call customer service, if you can understand the person, they tell that is just the way it is. Talk to a supervisor. Wasting your time, because that's just the way it is. It took about 3 hours to approve the loan, print out the paperwork and sign. Seems that if they are starting to collect your money all the work seems to be really easy, and quick. RUN FORREST, RUN. Called a lending institution for a reason.

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11 Times on Hold, Hung Up on Twice!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UTAH -- I have just been on the phone for over an hour requesting to close my account. Apparently they have to send the request to another department to get your account closed. And another department to waive fees. I was denied the opportunity to speak to a supervisor twice, I was put on hold 11 times (yes, 11!) and still have to call back in two days to make sure it is closed. The kicker is, I went through this whole process two weeks ago! I would bet anything that I will assess a late fee for a zero balance in the meantime, DO NOT use this bank! They are horrible!

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Don't Bank With KeyBank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLIFTON PARK, NEW YORK -- I can't count the number of times that I've had service issues with this bank. However, they don't care either. Although the bank provides bad service overall, my experience today in Clifton Park is the last time I'll deal with them. Brian ** the VP and Branch Manager could care less about customer service... I'm done with them.

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Key Bank Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I received a call on my cell phone. It was an automated message stating that my Key Bank debit card had been locked for security purposes. As I do not have a Key Bank debit card, I assumed it was a mistake. The automated voice instructed me to press “1” to have my card unlocked or “2” to disconnect. Wanting to speak with someone, I pressed “1”. I was then prompted to enter my 16 digit debit card number followed by the “#” sign. Believing this to be a scam, I hung up.

When I called the number back, an automated voice said “no one is available to take your call” and hung up. I looked up the phone number on the internet and found that it is a number associated with a mortgage scam. As I do have a student loan with Key Bank, I feared that my information might be compromised. I called Key Bank and explained what had happened. The “customer service” representative requested my full Social Security number. I told him that I was calling to report a phone scam and asked what my social security number had to do with anything. He told me that he could not take my report unless I would provide him with my social security number.

Frustrated, I asked to speak with a supervisor. After reaching a supervisor, I again explained what had happened. He asked me for my phone number. I gave him my phone number and he stated that I didn't have a debit card with Key Bank. Again, I explained that I did not have a debit card with Key Bank, only a student loan, and that is how I knew it was a scam.

At this point he pulls up my student loan account and asks me if I'd ever filed bankruptcy! I explained to this idiot that I had indeed filed bankruptcy following my divorce, but asked him what that possibly had to do with someone running a phone scam, pretending to be Key Bank. Then he asked me if I had spoken with their legal department regarding my bankruptcy. Disgusted, I requested that he just transfer me over to the fraud department so that I could make a report. He did transfer me and after 15 minutes on hold, I hung up.

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Worst Bank and Employees I Have Ever Experienced
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FERNDALE, WASHINGTON -- This is a terrible bank. I have banked at many different places and this by far is the worst bank. Not only are their overdraft fees terrible, they are the only bank I have ever dealt with that has a policy in place to charge you 37 bucks and then if not brought to a positive balance charge you another almost 40 bucks three days later and every 2-3 days after. They do not show online all your pending transactions. Also, the ones that are pending and show that should be cleared and taken out are not and other transactions that do not show are pending are taken out before the others that are.

When talking to employees working there about their fees, they were extremely rude about it and talked over top of me and cut me off. Overall I would never bank here again and would never recommend this bank to anyone looking for a bank. By far the worst ever.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLAWSON, MICHIGAN -- Hopefully anyone dealing with Key Bank won't have to deal with this branch, the branch my mother dealt with was closed. This branch was over an hour drive from her house. She had a CD come due and she missed the deadline by 4 days and they charged her more than $500 to cancel the new one. They would do nothing to help her, and didn't seem to care that she had to travel so far to take care of the situation.

When I questioned why they couldn't do anything to help, they said that was their policy (one entire years interest) and then the branch manager was very rude to me. Shame on them for treating people this way, no wonder they have to close branches. My mother is a senior citizen with only her social security to live on, and they wouldn't even try to help.

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Paid Off Boat Loan With Key Bank and No Titles
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINATTI, OHIO -- In 2008 I financed a boat and trailer from Key Bank for 35K and never missed a payment. In fact, I have always been paid at least 3 months in advance on a 15 year loan.

In 2011 I filed chapter 7 but continued to pay Key Bank because it was a secured loan and I didn't want to lose my boat. Two years later, I am still current on my payments. My boat gets totaled and the insurance company sent me a check to pay off the boat and trailer however listed both myself and Key Bank names on the check. The payoff was $24,000 and the check was $33,500 and I had made a deal with the insurance company to keep the salvaged boat and trailer for $1500 less. Otherwise the check would have been $35,000.

In any event I felt reluctant to just sign and send this check to them in hopes they would send me my share of the check plus the titles. I was right, it's been a month now and the $11,000 due to me and my titles are still not in my hands. They are totally ripping me off and I don't know what to do. This bank makes me sick. Any advice would be appreciated. I know that can't keep my money and titles forever. They will not discuss anything on the phone but transfer me to their bankruptcy lawyers who don't tell me anything either.

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Service Charge on a Dead Man's Account, After They Were Given Proof of His Death.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREMONT, OHIO -- My son died in October. Two weeks after his death, I took a death certificate so no one could withdraw illegally. They then sent me a letter, they were charging him $25.00 a month service charge because no deposits were being made. I informed them again he had died, we were trying to take care of things through the court. They said they would reimburse that money. Needless to say they did not. They kept $150.00 of his money. This money was meant for his baby who was born 3 weeks after his death. I feel they robbed a dead man.

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Key Bank USA Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 17 ratings and
79 reviews & complaints.
Contact Information:
Key Bank USA
Corporate Office - Cleveland District
127 Public Square, 7th Floor
Cleveland, OH 44114
1-800-539-2968 (ph)
www.key.com
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