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Key Bank Fraud
Posted by Jpdid168 on 03/10/2013
I received a call on my cell phone. It was an automated message stating that my Key Bank debit card had been locked for security purposes. As I do not have a Key Bank debit card, I assumed it was a mistake. The automated voice instructed me to press “1” to have my card unlocked or “2” to disconnect. Wanting to speak with someone, I pressed “1”. I was then prompted to enter my 16 digit debit card number followed by the “#” sign. Believing this to be a scam, I hung up. When I called the number back, an automated voice said “no one is available to take your call” and hung up. I looked up the phone number on the internet and found that it is a number associated with a mortgage scam. As I do have a student loan with Key Bank, I feared that my information might be compromised. I called Key Bank and explained what had happened. The “customer service” representative requested my full Social Security number. I told him that I was calling to report a phone scam and asked what my social security number had to do with anything. He told me that he could not take my report unless I would provide him with my social security number. Frustrated, I asked to speak with a supervisor. After reaching a supervisor, I again explained what had happened. He asked me for my phone number. I gave him my phone number and he stated that I didn’t have a debit card with Key Bank. Again, I explained that I did not have a debit card with Key Bank, only a student loan, and that is how I knew it was a scam. At this point he pulls up my student loan account and asks me if I’d ever filed bankruptcy! I explained to this idiot that I had indeed filed bankruptcy following my divorce, but asked him what that possibly had to do with someone running a phone scam, pretending to be Key Bank. Then he asked me if I had spoken with their legal department regarding my bankruptcy.

Disgusted, I requested that he just transfer me over to the fraud department so that I could make a report. He did transfer me and after 15 minutes on hold, I hung up.
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Posted by jktshff1 on 2013-03-10:
Good review thanks
Posted by AlsoReceivedCall on 2013-06-16:
June 16, 2013 - I just received this exact call at 1:30AM. What Fraud Department anywhere is working in the middle of night? Thinking a call like this from KeyBank tipped me off that it has to be a scam. I also do not have a Debit MC there. I did not press 1, I just hung up. Please beware.
Posted by Judy on 2013-06-18:
We called KeyBank to let them know four of our family members got calls like the one described above. The customer service rep. told me that I could ask my phone company to block the number.

I'm wondering why KeyBank isn't bothering to warn their customers of this fraudulent activity? Many customers have phone apps. or we've given our email for monthly account updates.
Posted by Allen on 2013-11-21:
I did not receive my regular bill from Key for my 2nd mortgage loan which I had been getting for 12 years. I finally called after waiting 2 extra weeks to ask why and what my loan payment was for this month. They transferred me 4 times until I got a supervisor who said Key bank had changed their policy and anyone who had a bankruptcy in the past would not receive bills any more. (mine was in 2004 but Key had reinstated it because it was not a chapter 7.) I received bills since that time every month. suddenly a policy change with no warning or written explanation. Like they were hoping I would default so they could foreclose. Fraud.
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Key Bank and the oh so expensive Paper Statement.
Posted by Loftineric on 03/31/2012
I've been a Key Bank "customer" most of my adult life. Truth be told, the account I had there was not my primary checking account, but rather my extra account I used for specific purchases related to my job. While making one such purchase one night, I checked my last statement to see what my balance was. I don't use the account very often, so that was a normal practice. To my surprise, I noticed that there was a $2.00 fee taken from account for sending me a Paper Statement in the mail. EXCUSE ME? Two dollars to send me a piece of paper in the mail? I don't think so. I started going through my previous statements, and sure enough there were fees going all the way back to September, in all about 12 or 14 dollars worth.

The next morning, I took the statement to the local branch, wanting answers and a solution. I was calm and collected, but inside I was fuming. The teller couldn't help me, so I had to wait for the manager....for an hour. I explained my frustration when I was finally acknowledged. My frustration and dissatisfaction was met with "Well sir, it is Key Bank's policy that customers are responsible for looking at their statements. They ARE providing you with a service after all. That service costs money, and like it or not sir, all banks are instituting these fees."

Jerry Springer was talking me down in my head. Remaining as calm as I could, I cracked a smile and politely said, "You've got to be kidding me. Ma'am, that's ridiculous. I signed up for a free checking account for a reason. I understand that it's not you, at this level (the branch), and that this decision comes from the top of the company, but where's the loyalty? It's not the amount of money, it's the principle of the situation. I'd appreciate you refunding my money and cashing out my account."

She replied with "Since you're closing your account, I'm not authorized to refund you more than one fee. If you were to choose our online option and keep the account open, I could refund all of them."

"Nope. No thank you. Give me my money and close the account." By this time I was starting to become visibly perturbed. Her keen senses picking up on this, she said, "Well, I can manually credit up to 60 days worth of fees, so I can give you an extra 2.00 fee back."

Whatever. Just get it done.

As she was running the transaction, she messed something up with the computer, to my advantage, giving me another extra 2.00 back, but forcing me to digitally sign for money twice. Her response to this was "hey, at least there's no paper or ink to keep track of." I was so put off that all I could do was chuckle. I said "Yep, and now you understand why I didn't want to rely solely on your online option. Thanks a lot."

After doing some research around my local area, I found that the local credit union doesn't charge people for any of that stuff. No hidden fees, no minimum checking balance and absolutely no plans to do so at any point in the future. All I have to do is use the account once a year and keep at least five dollars in a connected savings account. No problem. Moral of the story: Banks suck. Go local. Use your credit union.
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Posted by clutzycook on 2012-03-31:
A lot of banks and other companies are starting to charge for paper bills/statements. But they should have notified you beforehand.
Posted by trmn8r on 2012-03-31:
You should check, so to speak, further. This is becoming more common.

Think about why it is happening. Think of all the customers that they have who rarely use an account. It costs money to maintain that account, whether it is obvious or not. Now in addition, the company has to send out statements. Those cost money. Postage, envelope, labor. I wouldn't be surprised if it costs over $1 to send a statement. It is most definitely to the company's advantage to do it electronically, IF the customer agrees.

A few things come to mind. Changes like these are always mentioned in correspondence from the bank. You should have received such a notice. Also, checking your statement with a quick glance can avoid this going on for months. Companies don't have to refund fees going back more than a month or two because the assumption is the customer was aware they had been charged.

Assuming the bank gave notice, I honestly feel it was a bit generous in offering to refund all the fees if you changed to online billing. After all, their assumption would be that you would want to remain a customer, either by continuing as is or changing to online statements. What they did is instead of granting you that foregiveness as a customer, cut you off and wished you well with your new bank.
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Stolen Key Bank Master Card
Posted by Kenfar on 11/14/2009
I have been a faithful customer with Key bank for over 20 years and have NEVER reported a stolen card. Wednesday my wallet was taken and I found out immediately when I went to purchase an item. I jumped into a cab and within 40 minutes I was home called Keybank and had my credit card closed. The representative from the Key Bank site said that the three items purchased after 9:30pm Nov 11 when the wallet was taken(over $1300) would be credited back to my account and I could see on line that they were. Three days later I notice on my account summary that those charges are back on my account and that the dates of their purchase were changed as well!! I received no notice from Key and had been feeling secure having talked with the representative and reading on line the "0 % liability clause on their web site for theft of cards once reported"
I next spoke to a manager on the Keybank site who said that the funds were under dispute and it would take 10 days to know what the outcome was. I asked if I would have been told about this if I had not noticed on my online statement? I pointed out that no such procedure for theft of cards or disputes of theft(nor email addresses for such an agency) was articulated on the key website. He didn't seem to think that that was odd. He gave me the email address of the dispute center and told me to tell them the amounts and dates everything that they could easily see on my account summary. It never seemed like anyone would have ever contacted me! I would not have done any of this had I not called and talked at length to a Manager in charge. Long story short .. I had my card stolen, I learned that with Key Bank I have no rights nor is there any written procedures as to how to proceed beyond word of mouth. Key bank needs to become transparent with such policies and given my experience folks would wisely choose to ask these tough questions before they choose to bank with Key.
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Posted by moneybags on 2009-11-14:
Quit acting like a fool! Did you report the wallet stolen to the Police? Get a copy of the police report as you will have to send it to Key Bank's fraud department as well as fill out and sign an affidavit as to the theft BEFORE you get these charges wiped out. Remember that the stolen card charges may be held in "dispute" until the matter is resolved. Do what You're supposed to - Key Bank didn't loose or steal your wallet/card!
Posted by kenfar on 2009-11-15:
I did exactly as I was supposed to do even if I was not prompted by Key bank. I never was told of any procedure when I called and reported the theft. This is what i am responding to. Key bank does have a 0% liability clause on their website which does not even state that the above info is necessary. I would not be complaining if the money contested was kept in the pending activity section instead of deducted from my checking account.Do you understand my frustration?
Posted by Anonymous on 2009-11-15:
They may have a zero percent liability policy but you still need to follow the proper steps to be covered by that. You should have called them immediately instead of wasting 40 minutes until you got home. Thieves will always to try immediately use a stolen card before its reported as stolen. You need a police report.
Posted by kenfar on 2009-11-15:
i live in china not that easy.I had to get on skype
Posted by Anonymous on 2009-11-15:
That does anwer my question, sorry.
Posted by bcd on 2009-11-15:
File the police report and wait the ten days.
Posted by kenfar on 2009-11-24:
the saga continues...I have just heard hat it really takes 3 months not ten days to know the outcome.
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Clearing A Check And Then Bouncing The Same Check, Huh?
Posted by Stewy2430 on 11/18/2008
TAYLORSVILLE, UTAH -- Big Bank Vs the Little People

Alright here’s the scenario. You live a modest life and generally budget yourself paycheck to paycheck. This isn’t because you choose to be this way but your current financial situation demands it. So there you are, it’s the end of the month and once again time to pay the bills. Now have you ever seen the cartoon of the poor family that puts all their bills on little pieces of paper and put them in a hat? Well in the cartoon drawing the parents allow the kids to draw from the hat to see what bills get paid and in what order that month.

I used to not get the joke either, but seeing as I am still very early in my career and paying the penalties of past poverties, I truly understand that cartoon now. Anyway back to the point, there you are balancing your checkbook and deciding what bills to pay with what you have. The obvious and most immediate bill that must be paid is your rent or mortgage. So simple enough you write a check for $492.00 to pay your rent.

Ok fine that’s over with. Now you read the threatening letters and realize you are a month behind on your insurance. The letter reads “Pay now to avoid cancellation”. Now that’s fine and dandy but since you are behind a month the insurance company insists you pay the full amount due of $330.00. Wow, now you have a problem because you have exactly $137.34 left over, which would have covered your insurance just fine normally but again you must pay 2 months to stay insured. So what to do… Well previous experience has taught you that your rent check clears within 1-4 days. So you wait a few days and then mail out a check for the $330.00 and cross your fingers. The hope is that the bank clears the check and nails you with an already high overdraft fee of $36.50. A few days later your roommate calls you to tell you that the rent check hit and went through just fine. Just to be sure you look online at your online statement. And read what’s below. I have even copied the statement information as best as I can without a column format. The statement reads.

11/10/2008..... Check............. Check#218................ $492.00............$137.34

Perfect, the rents clear, no problem right?

Ok, so later that day your insurance hits. So what happens? Well again here is a cut copy of the way that looks on your statement.

11/10/2008...Serv Charge..Tier3 Overdraft Item Charge...$36.50.........$-229.16

11/10/2008...Check......Check #184................................$330.00........$-192.66

11/10/2008...Check......Check #218................................$492.00........$137.66


Alright, perfect, things worked out. And you get paid again in a few days so that negative 229.16 won’t be a problem. You’re ok this month. All that ramen eating and careful budgeting of your gas has paid off…!

Well maybe not..

One week later you come home late from work to find a “3 days to pay or vacate” notice. “Wait a minute! WHAT? I know my rent check went through. I better double checked to be sure.” You think in your head about the math and what your statement read. (629.34- 492.00= 137.34) Yup I remember. There must be mistake right? So what do you do? Well you go back to the source right…. ? So you log in online and look at your statement. It still says the same things as above, but there’s more… Here’s another cut copy of this very same statement.

11/12/2008..Serv Chg....RETURN CHG: CHK 218 AMT 492.00.......36.50.......519.84

11/12/2008..Serv Chg....RETURN CHG: CHK 184 AMT 330.00.......36.50.......556.34

11/12/2008..Reversal.....REVERSE CHECK.....................................330.00......592.84

11/12/2008..Reversal.....REVERSE CHECK.....................................492.00.......262.84

11/10/2008..Serv Chg..TIER 3 OVERDRAFT ITEM CHARGE..36.50.................-229.16

11/10/2008..Check.......CHECK # 184................................330.00...............-192.66

11/10/2008..Check.......CHECK # 218................................492.00..................137.34


Ok now are you as confused as I am? Yea you read it right. The bank bounced both checks. Now how can they do that? AHH WELCOME TO KEY BANK!

Now, for some more math. The apartment complex has assessed some late fees and penalties that you must pay 45.00 dollars for non-sufficient funds, 50.00 dollar late fee and since it’s now the 7th 5.00 dollars a day fee since the 5th ($60.00). Totaling =155.00 dollars. Now the bank also has to have their piece of this. 36.50 For each check “overdraft fee as they call it and 36.50 for return check fee as the call it. Yes, you heard me correct. Key bank not only bounces you when you do have money but charges you for overdraft and return. The terms themselves contradict. I mean which is it? Did you overdraft me or return my check?

Alright so let’s assess the damage. 155.00 (for the apartment) + 140.00 (for the bank 36.50*4) total= 295.00 dollars in fees. Grand total for rent in November = 787.00 Oh and don’t forget to pay within 3 days or be thrown out☺. Not to mention your insurance company is a whole other problem.

Now I will admit fault in being short on my insurance, I took a chance and figured I would face the consequence with progressive. Never did I imaging this though. It makes no sense what so ever. WHY? HOW? HUH? WTF?

So I made some phone calls. This is not the first time I have been screwed by key bank and this was not going to taken lightly. So I call 1-800-Key-2-You and spoke with a very pleasant woman named Valarie. She looked over my account for a few minutes and then of course I had to ask… “How?” How did this happen? I half expected a standard crazy answer about how the tellers have a completely different view of my account and on her screen it makes absolute sense. (Believe it or not this is the traditional answer and true even. What you see on your online statement is not reality! The tellers have an entirely different order to the way checks or debits come out of your account, thus explaining the reason why I got fees for nothing some time ago according to my online statement anyway.. Total Bullshi@# but anyway) To my surprise she put me on hold to get her supervisor to explain this one to her. She even had the supervisors’ supervisor look at it, just to be sure. So would you like to hear the brilliant KEY Bank response to my dilemma? “We have no idea how” Which of course brings you to another question.. “HUH?”

So okay, fair enough. The bank made a mistake. Again! (Did I mention that if you put Cash in a Key Bank ATM after 3pm on Friday and try to spend anything more than 100.00 dollars on Monday night after 9 pm you will be charged severely! Yep, you heard me right Key Bank takes 4 days to clear cash. And don’t be fooled by your ATM receipt that says you have the funds available. That’s how they getcha!) So where was I? Oh yea the mistake. So the Bank call center headquarters out of Washington admits they have no idea how this happened. Apparently the branch where you opened your account reserves the right to refuse payment to any check they deem necessary. And the Taylorsville branch apparently has a blind check approval agent, cause other than that, not even the call center office can explain the error. They even explained to me that the bank actually did clear these checks and the branch reversed them. Which explains why your online statement when you click on the check description says the following about both checks. (Notice the part where it says date check cleared? Umm… HUH?)

KEY EXPRESS CHECKING........................... Account ######
Check Number..............................................................218
Check Amount.......................................................$492.00
Date Check Cleared.........................................11/10/2008

KEY EXPRESS CHECKING........................... Account ######
Check Number..............................................................184
Check Amount.......................................................$330.00
Date Check Cleared.........................................11/10/2008

So what’s the result of that call? Well Since the call center that is created for solving problems with your account can not do exactly that. You are going to have to wait. Valerie, being the pro-motivated person she is, calls your branch and your apartment for you the next day. Cross your fingers, cause this going to go no where. The next day you get a call from Valerie, who seams a bit frustrated. Apparently your branch has basically told her to butt out and pack sand in her a@$. They inform her that the branch certainly made no such mistake and will look into it, but even Valerie knows that means she will do nothing of the sort. (Some customer oriented service huh?) And for all the fees. well you’re told you will need to probably sue the bank to see those again.

So what can you do now? To be honest I have to give the same answer Valerie first gave me. “I have no idea” But I feel something needs to be said. Of course I have set up a Credit Union Account where hopefully I never run into this again. BTW their overdraft fee is 18.00 and it only is charged once. I asked.. And yes I called the Key Bank Executive Client Requisition office to report some of my many problems with Key Bank. But what else? Well that is why I am writing this letter. Hopefully to warn off those thinking about joining a new Bank. I warn you. Learn from my mistake. And if my words are not enough then listen to some of the hundreds of others with similar problems. Listed on this website

Best of luck,

Another Rape Victim of Key Bank

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Posted by Anonymous on 2008-11-18:
So, the short version is that you spent more than what you had available...floated a check or two, then crossed your fingers that everything would work out, and it didn't?
Posted by Anonymous on 2008-11-18:
justcuz nailed it on the head. You tried to play the beat the bank game, and you lost.

Posted by Anonymous on 2008-11-18:
You're probably lucky you didn't get charged for writing bad checks. You gambled, you lost, hopefully you learned.
Posted by yoke on 2008-11-19:
According to what you have posted there are about 34 more checks out there. How many of those posted during that time?
Posted by Principissa on 2008-11-19:
So you wrote a check knowing you were going to OD your account and now you're mad at the bank. You do know that what you did is a felony in some states right?
Posted by hubbard53 on 2008-11-19:
I think the point was that only ONE should have bounced, right? The rent check cleared at first but then it didnt when it hit the branch. Banks are there to make money and they do so in questionable ways . . like clearing checks in whatever order results in the most bounced checks.
Posted by Davenport on 2008-11-19:
Couple of things:

1. You floated checks. That's a felony. Be happy that the money is the only thing you're probably going to lose.

2. You didn't get "raped". You were an idiot. Using the word "rape" implies that you're a victim of some kind. The only thing you're a victim of is slightly unfair business practices. Don't like what they did, don't bank with them.

Next time you need to do something like this, you're probably better off going to one of those Check/Cash places and getting money from them.
Posted by Anonymous on 2008-11-19:
Ooof! I quit reading beyond the 'paying $492 for rent'. Dang, don't I wish.

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Poor Online Banking Service
Posted by Lebaker620 on 11/02/2012
BURLINGTON, VERMONT -- I opened an account with Key bank about 6 months ago. I am used to paying my bills online, so I started online bill pay with Key. My former bank’s online bill pay was very fast and reliable. NOT so with Key Bank. In August, I sent out a credit card payment that was due in 2 weeks. It showed up LATE. Key bank had two weeks to get the payment out. I was charged a $25 late fee by my credit card company. I paid online again In September with no issues. October rolled around and the problem got worse. I sent out two payments that were due in 3 weeks. I sent them out around October 5th, and my credit card company had not posted the payments as received by the 22nd of October! I called Key Bank, waited a long time, only to find out that when they do an “online payment” they actually mail a paper check to the credit card company. BOTH payments were lost in the mail (or never sent?). Again, they did not get there on time and my credit card company charged me. Luckily, I got those fees reversed by telling them about how slow Key Bank is. If I had known that I would have written a check myself! Speaking of checks, they charge almost $50 for a book of checks if you don’t have free checking! I am not too happy with Key Bank, have changed my method of payment.
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Posted by Dukemom on 2012-11-02:
I'll admit that I've never used my banks online payment service but it seems to me, the best way to avoid being late is to go to your cc's site and pay directly. Works for me anyway.
Posted by trmn8r on 2012-11-03:
You have to understand each feature of your institution/account. What you describe sounds like "online bill pay", and it works the same at my checking bank. I've never used it - when I want to send a check I do it myself. I don't trust my bank, for reasons I can't explain, to put a check in the mail.

I pay my credit cards by "pulling" the payment from the credit card side. It is *flawless*. The best feature by far is I make the "payment date" the due date. Chase marks my bill paid on the due date, and takes the payment in 1 or 2 days.

I just looked and see Dukemom uses the same approach for CCs.
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An absolutely horrible mortgage experience
Posted by Mabish37 on 10/16/2011
CLEVELAND, OHIO -- Every week there were new forms to be signed and new documents to be provided - new hoops to jump through. They provide a website to track the status of your loan - what documents you still need to get to them and what they still need to do before you can close. I applied for the loan 7 weeks prior to the date I wanted to close. I provided all requested documents promptly. Four weeks after I had first applied and three weeks before I was supposed to close I called to inquire about the numerous red flags still showing up on the website. Many of these flags were items I had provided weeks ago; others didn't make any sense; still others they had never even asked for. The agent in their mortgage "service" center assured me that that would all get taken care of soon. The loan should come out of processing any day now and when that happened the flags would all get cleared up. He seemed quite irritated that I had even called to ask. Two days before I was supposed to close I called him because I still didn't have final numbers. He said it should be done "today". One day before closing he called me to request yet another document and - in passing - mentioned a "small" issue with the home owner's association. But, still it should be done "today". 3 hours after I was supposed to close the local mortgage specialist called me to tell me that there was an issue with the HOA and they needed a letter that the HOA was not providing to them. Both she and the agent in their central mortgage service center were actively hostile when I put the blame on Key for the loan not closing on time - they had had 7+ weeks to get it done. Both blamed the HOA, my Realtor, and the seller's Realtor for the delays. I was especially upset at their refusal to take any of the blame because every time I spoke with them I was assured that everything was fine and they always made it clear that I shouldn't have been bothering them with these concerns - the loan would close on time.

The issue with the HOA that was revealed 3 hours after the closing should have happened was with the delinquency rate on HOA fees; it required an exception through Fannie Mae to get the loan approved and that would cost me $200. In addition to costing an extra $200, it was also going to take at least a week to get the exception. I was very upset about this because every time I asked about the status of the loan I was assured everything was on track - right up until the closing time came and went without closing! She informed me that I didn't have to go for the exception; of course if I didn't the loan was declined. In my mind that's really not a choice. Just like when your computer crashes and says I've lost your data, press OK. No, it's not OK, but I don't have any other choice!! She refused to acknowledge that the "choice" she was giving me was really no choice at all. The only good thing I have to say about Key comes here - the exception got approved very quickly. They turned it around in less than 1 business day! But, from what I've seen of their business practices at the last possible moment is the only way they do things so I guess they've gotten quite good at it!

I could go on and on and list the numerous other things that they got wrong throughout the process, but I hope by now I've convinced you to take your business elsewhere. Their fees were lower than other lenders, but you get what you pay for. And many of the fees they advertised at the start of the process ended up being much higher in the end (those are the numerous other things I could go on and on about; suffice it to say the "surprises" added up to about $700 in extra fees by the end). I'll never get another mortgage through them; not even if they paid me!
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Posted by Fufu487 on 2011-10-16:
yea it really sounds like they weren't doing their part. shame. there should be time limitations on banks for things like this.
Posted by traceylynn on 2011-10-17:
were they correct about the HOA fee's being behind? If they were yes, the loan can not be closed until those are paid because there is a lein against the title of the home
Posted by lolly748 on 2012-02-21:
OMG they purchased our mortgage and it has been nothing but hell for the last four years. STAY AWAY from KEYBANK
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Posted by Blow me on 03/04/2010
Key bank steals your money, they charge you for over draft fee's when you have money in your account. I deposited cash at the stadium branch in Ann Arbor, they held the money for three day, s and bounced two checks. I gave them cash and they treated it like a check. they are thieves and crooks. Do not do business with the MADOFF OF BANKS
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Posted by Anonymous on 2010-03-05:
What day and what time did you deposit your money? Was it at an ATM or a teller in the bank? Unfortunately, Key Bank does not seem to differentiate between cash and check deposits. In their Customer Service area on their website I found this...

"Deposits made before the displayed branch or ATM cut-off time will be credited to your account the same business day. Deposits made after the cut-off time or on a non-business day will be credited to your account on the next business day. Business days are Monday - Friday, except for banking holidays. Cut-off times for most KeyBank branches are 4 p.m. Monday - Thursday and 6 p.m. Friday, local time. Cut-off time for ATM locations is 7 p.m., local time. Cut-off times are displayed in all locations."

As you can see, it doesn't seem to make a difference if it's cash or a check. The reason I asked earlier what day and time the deposit was made is because if it was a Friday after 4p with a teller or after 7p at an ATM, it wouldn't post until Monday. Thus, your 3 days.

Choose a different bank, one that has cash deposits available immediately.

Posted by tnchuck100 on 2010-03-05:
The part that really stinks is they won't credit after the cut-off but they will debit anytime.
Posted by yoke on 2010-03-05:
There is alot missing from this complaint. What time was the deposit made? What day of the week was the deposit made? Where the transactions made BEFORE the cash deposit was made.
Posted by Anonymous on 2010-03-05:
" I deposited cash at the stadium branch in Ann Arbor, they held the money for three day, s"

Sounds like OP made a cash deposit after cutover on Friday. After cutover, banks are on Monday's business day because weekends aren't business days. So, anything you do won't post until Monday at midnight. The cash wasn't held. Cash *is* immediate. You can spend it, you can pull it out of the ATM (because they've cutover too) but if you do it after cutover, it won't cover anything that's posting that night because you technically made the deposit Monday.

If you happen to go to a new bank, ask for when their cut off times are. Ask if weekends are business days, to them. If anything else, the paperwork that comes with the account will tell you cutoff times, business days, fees, all that kinds of stuff.
Posted by Anonymous on 2010-03-05:
And to add to Yoke's questions, what did the receipt say?

Even if the deposit was made before cutoff, OP was still overdrawn. For the checks to have bounced, they had to have come in from the Fed on Friday night. This means they were issued when there were not sufficient funds in the account, which is by the way illegal. If Key posts debits before credits, the checks hit before the cash deposit and there you have it. This seems to be an example of someone trying to beat the float, and losing.
Posted by Anonymous on 2010-03-05:
Although a cash deposit should be immediately cleared it is not. They are going to hold it to see if you're trying to cover some checks that were already written. They know cash deposits are usually for that specific reason. However, you need to remember that you wrote those checks first.
Posted by Anonymous on 2010-03-05:
JFT... I don't understand your point. Cash deposits get immediate credit, which means at the very next update, which is the evening of each business day. Also, when the checks are posted. By law there is no hold on cash, and no system I have ever seen even has a way that you could cause cash deposits to be held.

The only thing even close to an exception is if the bank believed there was fraudulent activity. In that case they could set a flag on that account to hold everything so that it could be reviewed manually before posting it.
Posted by Anonymous on 2010-03-05:
Ken....read the very first comment about deposits. They don't differentiate between cash and others. So.....if ANY deposit was made after the cutoff, it won't post until the next business day, per their terms that I pasted here. If the OP deposited after cutoff on a Friday,(I doubt that blow me will come back and enlighten us as to what day it was) that would explain the 3 days they are talking about it. And if it's a law, as you say, it would be very easy to bring the receipt of the transaction, a bank statement and copies of the returned checks to the DA to show the fraud alleged here.
Posted by Anonymous on 2010-03-05:
Judge, sorry to say Ken has left the site.
Posted by Anonymous on 2010-03-05:
Oh no! Well....I hope he comes back soon.
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Customer service
Posted by Maung on 01/15/2010
OLYMPIA, WASHINGTON -- Key bank charged my daughter account inactivity fees without our consent. We have this Key Bank checking account for over 3 years. My daughter uses this account to get cash for the minor expense. My daughter hardly took money out because she does not need to. There are no account inactivity fee until around April of 2009. The Key bank kept charging monthly us inactivity fees since April except last two months(because we have account activities)
They said they sent the disclosure statement for fee structures and monthly statements. We did not receive the statements or disclosure statement for fee change. Some how the Key Bank mailing system screw up and they did not send us any communication or statement. Until today, we still not receive the statements.
So I went to Olympia, WA branch talked to my concerns around 12/27/09, the customer service manager told me nothing she could do about. I talked to her since she did not able to help me. I requested her branch manager. She said he is on vacation and will ask him to call me 1/12/10. I waited for his phone call. I did not get the call. So I went to the Olympia bank and she still intimidated me and went around not going to refund the inactivity fees.

My analysis and conclusion:
1.They are not interesting to learn why the customer did not receive the statement and correct. If I am a Key Bank employee, my take will be how to correct this problem(not getting statement) from the customer, so I can report it to the system office to correct. In the end Key Bank will solve future problems like this.
2. They are instructed not to refund any fees.
3. The customer service manager does not know every details. She gave me wrong information and kept explaining to me dormant fee which is totally different. I told her to pull the fee. the paper has no inactivity fees.
4. They don't follow up (manager never call me back as they promised).
5. Robbing money from the student account. I have no problem with charging fee. but you have to disclosure what you going to charge. Do not assume everyone will receive the letter. This is stealing or robbing without consent. I am not sure other banks also.
6. After I raised the issue, it seems like they want me to close the account.

I hope Key Bank CEO or customer service read this review.
I am very unhappy that they rob our money.
I am very sad that the reputable company will do such a thing and not care for the customers.
I don't have power to fight except to close the account.
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Posted by Anonymous on 2010-01-15:
Unless you have moved, they mailed a statement to the correct address. Odds are 99.9% that it was delivered. If it is returned to the bank they know that and flag the account. There is no way they can control what happens after they mail ir, nor can they make you open it and read it. On the slight chance that it didn't make it to you, no one noticed that your bank statement was missing? You have to be responsible about this, if you don't the account becomes dormant, and is then turned over to the state. That's the law, they have no options.
Posted by Fufu487 on 2010-01-16:
Your mailing probably DID go out in the mail, and didn't make it from point A to point B. We all know that mail can get lost. The bank does not need your consent to charge your daughters account. So what, you can say 'no, I don't consent to the charges'? if only the world was that easy...

The manager probably doesn't have the time to deal with a customer complaining about an inactivity charge. It's a standard charge all customers are getting now.
Posted by yoke on 2010-01-16:
How did you not realize that you were not getting banking statements?
If they had asked you you consent to take money from your inactive account would you have consented?
Posted by grandma005 on 2010-01-16:
Even Navy Federal Credit Union is going to start charge inactivity fees starting March 1. $5.00 a month.
Posted by so what on 2013-04-04:
So what if they mailed a letter. If i mail you a letter and rob your home does that it make ok if you never bothered to read the letter? No, they need to be clear up front about what charges and fees there are. I bet when person opened acct the bank person told them the only thing necessary was to keep acct above minimum.
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Posted by Tracylee on 02/27/2009
I am sick after going to Key Bank to cash a paycheck from one of their customers (a Key Bank check) and they charged me $7.50 to cash my paycheck! What a RIPOFF!!!
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Posted by tnchuck100 on 2009-02-27:
Take it back to your employer and demand cash. You are entitled to the face value of your check as compensation for your time. If you can get other employees to do likewise your employer my find it beneficial to change banks.
Posted by madconsumer on 2009-02-27:
go to walamrt, it is 3$.

the fee is for non-account holders. open an account, and the fee goes away.
Posted by Anonymous on 2009-02-27:
You shouldn't have to pay to cash a check which is drawn on the bank. The account holder has already paid for this service. Hopefully it is not going to be legal for much longer.
Posted by jktshff1 on 2009-02-27:
Ken, we can agree to disagree on this one. If you are not an account holder at the bank, a charge for the convenience of cashing a check, regardless of who it is drawn on is proper. I have no charge personal and business checking at my bank. I recon they figure they make enough off my balance to just give the checking to me.
tnchuck, if the op had a savings or checking account at a bank, there would be no charge for them to cash or deposit it. It's not the employer's or the bank's fault they have no account. The bank should charge for a service it provides and it has nothing at all to do with the way the employer pays the employee.
mad...right on.
I wonder how much the check is for? Most check cashing places around here (not banks) charge from 1-2% for payroll checks.
Posted by BokiBean on 2009-02-27:
"call the police, you've been robbed" is an expression DOWN HERE that means I was agreeing with the OP, not being disrespectful. Its a language thang.
Posted by BokiBean on 2009-02-27:
Charging $7.50 to cash an account holder's check is reminescent of those scammy check cashing dumps.
Posted by Nohandle on 2009-02-27:
A year or so ago these same complaints began to crop up. Someone would have a check drawn on a particular bank and were unable to cash it without paying a fee. Rather than the exception to the rule, I think it's the norm now. Many businesses elect to direct deposit a payroll check. No cash in hand with that option.

Take your payroll check to your bank and cash it. There should be no charge or pay the fee if you choose to cash it elsewhere.
Posted by Anonymous on 2009-02-28:
We will have to disagree the Jkt. The reason you aren't charged is that you maintain sufficient balances or other business for the bank to make a profit from your business. The traditional definition of a checking account is that you entrust your funds to the bank and allow them to invest them. In turn for that, the bank promises to honor the drafts you make against those funds. There is nothing in the definition that allows them to charge a third party for the same service. While it is not illegal, it is not completely legal either. I am pretty sure that you will see legal clarification on this in the near future, and the practice will end.
Posted by tnchuck100 on 2009-02-28:
Ken, you are dead on!

I have even gone so far as to inform the manager at one of my banking branches if they ever charge someone to cash one my checks presented to them that all of my accounts and CD's would be closed out within 48 hours of that nonsense. You had better be certain you really need that $5.00 to stay in business because you will lose all of mine.

Can't say it won't happen but so far, so good.
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The Key bank collections department - uneducated about their loans and poor customer support.
Posted by Kidbee on 09/14/2005

I am regretting the day I borrowed student loan money from Key Bank. Every Year my in school deferments have been handled inappropriately. Even though I am in the student clearing house verifying my in school status by the loan servicing people at AES and by my school mails out deferment forms I get turned over to Key banks collection department. They are the rudest, most insulting and uneducated people I have ever had to deal with in my life. They obviously have no education and training on how to communicate and deal with customers in a respectful manner. Make sure you have an attorney to file a harassment case. They call you SEVERAL times a day and actually call you childish names. Like that is going to get anywhere with an educated person. My school has actually placed them on a "Do NOT Borrow" from list because of the inefficiencies and lack of customer support. After attending both Dental and Medical school and obtaining many school loans from other lenders, this lender happens to be the only one having difficulty placing me in school deferment. HUMMMM
Eli and Elsa, I am really sorry life turned out the way it did for you. Your miserable and it shows. You’re not very good at what you do. I'm really sorry you weren't able to accomplish more in life. I have realized that this is why you treat people who have had more success in life with such dislike. You're just jealous. I really pity you.
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Posted by Anonymous on 2005-09-18:
Hmmm, insults, how wonderful! That'll make them listen to you. /sarcasm
Posted by TheUnemployed on 2009-07-07:
I agree with this poster, worst place to deal with.
Posted by Stac on 2013-10-16:
SSSSSOOOO True... I can not say it enough.... WORST place to borrow from.... avoid at all costs!!!!!!!!!!!!!!!!!
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