PORTLAND, OREGON -- I have been told in the past that they did not need me to fill out a deposit slip, so I went through the drive thru window and put my deposit slip and my three checks in the tube. I waited a good 5 to 7 minutes before the nice girl came in and said that she would be right with me.
15 minutes past and the bank manager came to the window and said "How can I help you?" I said I just need to deposit those into my checking account and I've been waiting a very very long time! His reply was very rude, and he said "You must not have been waiting very long because you didn't even fill out the deposit slip!" These people are very rude and they're always short staffed!! Isn't the customer supposed to be treated with respect? Isn't the customer always right? Stop acting like you're doing as a service we are paying your paycheck!!
LONGMONT, COLORADO -- That star is for minus one, not plus one. I recently sold my RV. It took the bank almost two weeks to post the funds to my account. By the way, the buyer of the RV was also a Key Bank customer. (They closed their account after this also). I realize they have to verify funds, but with both accounts out of the same Branch, two weeks, really? It goes downhill after this. It takes Key Bank 2-3 MONTHS to process a title and get it to you. The little car dealer on the corner can do this in about 2-3 weeks. The DMV in Colorado gives you a temp for 45 days.
So, if you sell a vehicle that Key Bank holds the title on, figure up to 3 months to get the title to the buyer. The buyer of my RV would have backed out of the deal if he hadn't been a customer of Key Bank also. When you call customer service, if you can understand the person, they tell that is just the way it is. Talk to a supervisor. Wasting you're time, because that's just the way it is. It took about 3 hours to approve the loan, print out the paperwork and sign. Seems that if they are starting to collect your money all the work seems to be really easy, and quick. RUN FORREST, RUN. Called a lending institution for a reason.
UTAH -- I have just been on the phone for over an hour requesting to close my account. Apparently they have to send the request to another department to get your account closed. And another department to waive fees. I was denied the opportunity to speak to a supervisor twice, I was put on hold 11 times (yes, 11!) and still have to call back in two days to make sure it is closed. The kicker is, I went through this whole process two weeks ago! I would bet anything that I will assess a late fee for a zero balance in the meantime, DO NOT use this bank! They are horrible!
FERNDALE, WASHINGTON -- This is a terrible bank. I have banked at many different places and this by far is the worst bank. Not only are their overdraft fees terrible, they are the only bank I have ever dealt with that has a policy in place to charge you 37 bucks and then if not brought to a positive balance charge you another almost 40 bucks three days later and every 2-3 days after. They do not show online all your pending transactions. Also, the ones that are pending and show that should be cleared and taken out are not and other transactions that do not show are pending are taken out before the others that are.
When talking to employees working there about their fees, they were extremely rude about it and talked over top of me and cut me off. Overall I would never bank here again and would never recommend this bank to anyone looking for a bank. By far the worst ever.
CLAWSON, MICHIGAN -- Hopefully anyone dealing with Key Bank won't have to deal with this branch, the branch my mother dealt with was closed. This branch was over an hour drive from her house. She had a CD come due and she missed the deadline by 4 days and they charged her more than $500 to cancel the new one. They would do nothing to help her, and didn't seem to care that she had to travel so far to take care of the situation.
When I questioned why they couldn't do anything to help, they said that was their policy (one entire years interest) and then the branch manager was very rude to me. Shame on them for treating people this way, no wonder they have to close branches. My mother is a senior citizen with only her social security to live on, and they wouldn't even try to help.
CINCINATTI, OHIO -- In 2008 I financed a boat and trailer from Key Bank for 35K and never missed a payment. In fact, I have always been paid at least 3 months in advance on a 15 year loan.
In 2011 I filed chapter 7 but continued to pay Key Bank because it was a secured loan and I didn't want to lose my boat. Two years later, I am still current on my payments. My boat gets totaled and the insurance company sent me a check to pay off the boat and trailer however listed both myself and Key Bank names on the check. The payoff was $24,000 and the check was $33,500 and I had made a deal with the insurance company to keep the salvaged boat and trailer for $1500 less. Otherwise the check would have been $35,000.
In any event I felt reluctant to just sign and send this check to them in hopes they would send me my share of the check plus the titles. I was right, it's been a month now and the $11,000 due to me and my titles are still not in my hands. They are totally ripping me off and I don't know what to do.This bank makes me sick. Any advice would be appreciated. I know that can't keep my money and titles forever. They will not discuss anything on the phone but transfer me to their bankruptcy lawyers who don't tell me anything either.
FREMONT, OHIO -- My son died in October. Two weeks after his death, I took a death certificate so no one could withdraw illegally. They then sent me a letter, they were charging him $25.00 a month service charge because no deposits were being made. I informed them again he had died, we were trying to take care of things through the court. They said they would reimburse that money. Needless to say they did not. They kept $150.00 of his money. This money was meant for his baby who was born 3 weeks after his death. I feel they robbed a dead man..
WASHINGTON -- I have used Key Bank for 3+ yrs. Never have had great experiences or assistance in any of that time. My account was a secondary account I used for nothing but paying bills and saved money in a Credit Union. I received an email saying my account was overdrawn, I had forgot to close it out and had fully changed banks but forgot one insurance company. That company tried to pull the money multiple times resulting in overdraft fees galore. End result I was overdrawn $400, got the email in December but at that same time they closed it and sent it to collections.
Protocol apparently is to call before it gets that far. I never received any phone call and the lady I talked with agreed with me. Nor did I receive a letter or email saying my account would be closed and sent to collections. It's called being human, one phone call will solve most issues, if you don't try then you will never know or your customer may never know. I have told everyone I work with I will pay them to pull out of banking with them and will tell everyone I run into do the same thing.
Absolutely idiotic business practice. No wonder I see lots of people canceling their accounts with them. Key Bank- The "KEY" to success is really taking care of customers especially for freaking $400!!! NEVER WILL I RECOMMEND, send customers to you, or work with you again!
CANAL WINCHESTER, OHIO -- DO NOT USE KEY BANK!!! They place holds on your money so that they can charge you overdraft fees. So let's just say you deposit cash into your account. When you look online it shows what is called "pending activity". Then there is another section for "cleared activity". What they do is hold your deposit and your recent transactions in the "pending activity" section for a few days so that it looks like it hasn't posted yet. Then they will send debits and withdrawals through first then the deposit last.
By doing this you will have overdraft fees on every item. This is how they make their money and stay in business, by ripping off their patrons. If you take anything from this, just do not open an account with Key Bank, they are CROOKS!!!
Back in February last year, I signed up for the Continental Miles Debit Card program with Key. The customer service representative had told me it was like a $30 annual fee and I could cancel anytime I wanted. What she did not tell me was that the fee, regardless of when you cancel, is NON-REFUNDABLE! Now, fast forward to May 28, 2010. Key took the $30 annual fee out of my account and I called them on June 1 to cancel. The representative told me it was non-refundable even though the fee was from May 28, 2010 until May 28, 2011. After placing me on hold and supposedly "speaking to her supervisor" (which I doubt she even did) she came back and told me "Sorry, I wasn't able to help you. My supervisor told me it is not refundable." She asked me several times if I was sure I wanted to cancel, because I was already paid up for the year. No, I was paid-up for all of 3 days.
I explained to her that it is theft, that the bank is keeping my money for a service I am not going to even be using and asked her, "What if you paid in advance at a gas station for gas and never used it, yet the gas station told you they were still keeping your money?" The representative was speechless, she didn't want to answer me, probably because she knew the answer and didn't want to say it because she was maybe being recorded.
Long story short, I never used the miles, having left for school abroad for all of 2009. Now I am sitting here $30 poorer (technically, my mom is) while Key Bank is sleeping just fine at night getting rich off people like me. Oh and I'm unemployed too. Thanks mom for spotting me the $30!!
DO NOT SIGN UP FOR THIS PROGRAM IF YOU WILL NOT USE IT. The only reason I am keeping this bank account open is because it looks good on my credit report...trust me, I would have closed it!!
The best part was, I had e-paid a tuition bill earlier that morning. The representative said I could could put through a stop-payment on it for $34, but there was no guarantee it would go through and I could still have an overdraft fee on my account for $35 plus the cost of the tuition bill plus the cost of the stop-payment. WTF? I hypothetically could have been negative almost five times the cost of the stop-payment!!! Thanks for the help, Key Bank.