My husband and I spent over $700 on a KitchenAid dishwasher on 12/23/10. After a few weeks, started having problems with it shutting off mid-cycle. After 3 months, eight repair visits and 4 replaced parts, it is still not working. KitchenAid says our warranty does not entitle us to a replacement, only repairs. The problem is not being fixed and service tech says he's seeing it constantly with their products. It's a poor design and they do not stand behind their products. Once they have your money, they don't care. Never buy a KitchenAid/Whirlpool product.
INDIANA -- Bought all 4 KitchenAid appliances in late 2006 for $5000. All have broken except the fridge. In 2 years, I have spent over $800 in repair costs. Even though there was a known problem with the range gas valve, they would not cover it. Also, I had a 2-5 year parts warranty, well, guess what, it doesn't cover the parts I needed. They even refused to cover a $10 part, even after all three appliances had broken! Horrible company, agents were soooo rude. Will NEVER buy another KitchenAid appliance. Not even an ice cream scooper!
BRUNSWICK, OHIO -- Bought a $600 all stainless steel KitchenAid dishwasher from Lowe's. This top-of-the-line unit developed a door seal leak after 3 years; not covered under warranty. We only run it once a week! It's useless without a costly repair. I'm done with KitchenAid.
My motor pump went out one week after my one-year warranty expired, and it cost me $452 to have repaired. This is the last KitchenAid product that I will purchase. Also the rollers on the top tray broke after one year, they switched from metal parts to plastic parts. Even though it went out one week after I purchased it, they would not cover the cost for the repair. I was very discouraged that they would not even consider covering the costs.
What is the problem??? I put the dishwasher detergent tablet "Electrasol" in the dispensing compartment and when the cycle is complete, I open the door and the tablet falls out to the bottom of the dishwasher!!! Undissolved, whole. So now I have to run the cycle all over again, fearing the dishes are not clean. What is the problem??? This happens all the time. Is it the detergent, the dispensing compartment, the $1000+ one year old dishwasher??? Help, I am so frustrated!!
SALT LAKE CITY, UTAH -- I bought a new home with a KitchenAid dishwasher. Within 6 months the electronics failed. It has now been 6 months and 5 repair visits and the dishwasher still does not work. Continued calls to both the company and to the authorized service agent A&E service do no good at all. They come every 2-4 weeks and make the problem worse. Do not under any circumstances buy a KitchenAid dishwasher or any other appliance. You will be disappointed. Do not under any circumstances use A&E appliance repair. You will be disappointed.