KitchenAid Dishwashers - Page 3

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Kitchenaid Products are NOT worth the money
Posted by on
NANAIMO, BC CANADA -- In May 2005 we purchased new appliances for our newly-purchased home. Front-load washer & dryer, dishwasher, stove and microwave oven/fan combo. In the past 2 years, as each appliance has passed the warranty period, 4 out of 5 appliances have required repair - the dishwasher has been repaired twice, the grill on the microwave has broken and been replaced at our expense twice, the oven has had to have the touchpad replaced, and now the washer won't drain properly.

Each time, I have called to complain, and Kitchenaid has brushed me off. I have had to pay for each and every repair, in machines that were barely a year old. Today I called to complain about the washer and was brushed off with, "I will document your complaint" - there was no other department that was in charge of quality control. There is no website, no email, no address to contact anyone with a problem. All this, AFTER I sat on hold for 25 minutes, waiting for one of their staff to answer the phone. We thought we were buying quality appliances, and spent over $7500.00 at the time. We could have bought the same thing at Sears, for at least a third less. We THOUGHT we were buying quality that would last. What a joke.
     
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P.ness on 2007-06-01:
Planned obsolescence . These companies ae doing this on purpose . Now the other factor is Chinese quality/ We all know how good that is , don't we
Anonymous on 2007-06-01:
That's right just like car have built in obsolescence so do these machines.
grandma005 on 2007-06-01:
What appliances are good? Does anyone recommend any? They all seem to be junk?
Anonymous on 2007-06-01:
The higher end appliances seem to be doing very well.Viking,Wolf(for kitchen),Fisher Pykel makes good laundry sets.The drive system on the Fisher Pykel is now being used by Maypool/Whirltag on the Bravo washer.So far so good on those,but they are still very new.

We just started with the Kitchen Aid stuff,and so for I'm not impressed.
Eastin on 2007-06-16:
I am going through issues with kitchenAid and there non service to their customers, I'm just so frustrated over their lack of proper service it's shameful!
mrs k on 2007-08-22:
I would like to know if anyone has a kithcen aid dish washer that takes two and a half hours to do the Normal cycle, heat dry, not heavily soiled dishes. Been questioning this for almost a year now, they say 'it's normal'. Doesn't seem normal to me when the literature says it should take 77 minutes, a little longer to heat the water, if necessary (not my case).
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Dishwasher Performance
Posted by on
ANCHORAGE, ALASKA -- I recently purchased two (2) Fully Integrated Console ENERGY STAR® Qualified 5 Cycles & 5 Cycle Options Architect® Series Model #: KUDP02FRSS dishwashers at approximately $1300 each. They are both in my brand new custom home. I would suggest not purchasing this model. They leave a film on the dishes and I have to run them a couple of times for them to successfully clean the dishes. This is a terrible waste of water and energy. I am using their recommended cleaning products. I was VERY satisfied with my BOSCH dishwashers in my last custom home. I wish I would have stuck with BOSCH.
     
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Anonymous on 2006-11-24:
Is it possible there is something in the water? You say it's a new house therefore maybe the water lines weren't fully flushed or if you are on well water you should have it tested. I wouldn't drink or use any of the water until its been cleared up.
Anonymous on 2006-11-24:
PassingBy: very good post all I can add is 1. Akrenzelok why would you pay $1300.00 for a dishwasher? I would take them back right away and get new ones for less than $400.00 each. 2. Is your water getting to 130 degrees F.? You can check this by turning your hot water on in the sink let it run for a while then put a thermometer under it. If the water is not getting hot enough no washer will work. Remember it takes a while for the water going to the dishwasher to get that hot. 3. I agree with PassingBy and think you should have your water tested. Best of luck to you.
DebtorBasher on 2006-11-24:
Maybe it's the detergent you are using? I'd try another brand just to check.
Anonymous on 2006-11-24:
Out of curiosity, what are their recommended cleaning products? Regardless of what brand of dishwasher I have owned, there can be a big difference in the product you use. I thought my last (new) dishwasher was a piece of garbage until I switched to using Cascade Action pacs. This may not work for all dishwashers, but I use it with great success on the older dishwasher I use now (different house).

I agree with Lidman that I can't find a single reason to pay $1300 on a dishwasher.
bill on 2006-11-25:
My experience has been the opposite. I had a Bosch and hated it. It did a terrible job of drying the dishes and a circuit board went bad twice in five years at a cost of $450.oo to fix. The second time it went bad I decided to just get a new dishwasher. I paid $550.00 for a KitchenAid and I am very happy with it.
KWilson on 2008-01-11:
KitchenAid Superba KUDS01FLSS6

We bought this dishwasher, along with a stove, microwave/range hood combo, front-load washer & dryer, all from KitchenAid. So far, in just over 2 years, we've had a totaly of 15 service calls.

These were ALL top-of-the-line appliances, or at least we thought they were. However, 2008 has brought to us a number of appliance problems. The dishwasher, however, has been a real joy.

It stopped, mid-cycle. Absolutely dead. We wait, no dishwasher, for 4 days until the repairman arrives. Yup, what they suspected, it was the thermo-fuse in the door, at a cost of $110. However, it can die on its own, or it can happen because another component is failing, we are told. No way to know, it'll either keep working, or it won't. And while he's here, he points out that repairing the cracked plastic over the buttons is going to cost upward of $300. Not including service calls, of course.

The repairs happened on Tuesday. Tonight, Friday, there was a loud noise from the dishwasher door, and now there is no "spring" - the door just drops.

Add in the previous repairs for the control panel, seals, etc, and you have a piece of junk.

KitchenAid used to be known for their reputation as quality appliances. Not any more. Just more junk - very, very expensive junk.

WARNING - DO NOT BUY KITCHENAID APPLIANCES!!!
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Soap Dispenser
Posted by on
What is the problem??? I put the dishwasher detergent tablet "electrasol" in the dispensing compartment and when the cycle is complete, I open the door and the tablet falls out to the bottom of the dishwasher!!! Undissolved, whole.

So now I have to run the cycle all over again fearing the dishes are not clean.
What is the problem??? This happens all the time. Is it the detergent...the dispensing compartment...the $1000+ one year old dishwasher???

Help, I am so frustrated!!

Mary C.
     
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madconsumer on 2009-07-05:
does the door flip open or slide open? if it flips open, anything blocking it preventing it from opening?
WP2008 on 2009-07-06:
Have you tired calling KitchenAid 1-800-422-1230 to have them troubleshoot with you? Make sure there is nothing blocking the dispencer. Also check the bottom rack to make sure it is not in backwards. You can also try KitchenAid website http://kitchenaid.custhelp.com/app/answers/list
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Poor Product
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SALT LAKE CITY, UTAH -- I bought a new home with a Kitchenaid dishwasher. Within 6 months the electronics failed. It has now been 6 months and 5 repair visits and the dishwasher still does not work. Continued calls to both the company and to the authorized service agent A&E service do no good at all. They come every 2-4 weeks and make the problem worse.

Do not under any circumstances buy a kitchen aid dishwasher or any other appliance. You will be disappointed. Do not under any circumstances use A&E appliance repair. You will be disappointed.
     
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Anonymous on 2008-07-30:
I've heard a lot of pundits say the old time mechanical timers are still better than today's electronic ones.
DebtorBasher on 2008-07-30:
The best dishwasher is a dish cloth and Dawn dish detergent.
Anonymous on 2008-07-30:
The very best dishwasher is 5 feet tall and speaks Spanish.
Anonymous on 2008-07-30:
I have a friend who was a waitress in a chicago suburb Mexican chain restaurant years ago. She said the odd thing was, that all of the cooks were African-American, and all of the dish staff were hispanic.
Anonymous on 2008-07-30:
I have a friend who manages one of those Chinese Buffet joints. He told me every single person in the kitchen is hispanic. I guess the place is bueno yum yum!
KCRovert on 2008-07-30:
We've had a Kitchen-Aid dishwasher for a couple of years now. It's not the top of the line, just below, and we have not had a single problem with it...or any of our other Kitchen-Aid appliances.
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