KitchenAid Dishwashers Consumer Reviews - Page 3

BENTON HARBOR, MICHIGAN -- I see that others on this site have experienced the same problem with their KitchenAid dishwasher door failing. In fact the repair person recommended by KitchenAid Customer Service told me that this happens "all the time". If you go online, you will find many similar complaints (this defect is, in my opinion, a tragic accident waiting to happen and even though KitchenAid is aware of this defect which costs about $100 to fix - part is $20 - they have apparently chosen to ignore the issue. Probably figuring that no one is going to make a big stink for $100).

I filed a complaint with the Consumer Product Safety Commission. The door to my oven is also broken - it overextends and recently fell off. Again, another common issue that I have seen reported online. When it is on, it doesn't close properly and the cabinets next to the oven are burnt.

We purchased the top of the line stainless KitchenAid appliances when we remodeled our kitchen eight years ago. It was the worst decision we ever made. Our double oven required replacement (after we fought with the company for months) under warranty. Next our stove top stopped working, it would go into lock mode in the middle of use. I called a repair company to look at the problem. Since he had to turn off power to diagnose the problem for a while, it seemed to reset itself and worked fine, but only after it cost us $165 to get the repairman to our house and he informed us that the repair would cost over $500. I told him no, that we would wait 'til it broke again.

He then put the "fear" in us by telling us that it may happen when we really needed our stove top. Now the same thing happened with our dishwasher. We did not want to call a repair person as we thought it would be better to replace it. Just for the heck of it, we turned off the power to our dishwasher and left it off for a few hours. Guess what happened? Yes, it started working perfectly and has been for a few weeks. Beware, it seems as though this is money making scheme...just try to turn off the power for a few hours, it could save you money.

ROME, GEORGIA -- In December 2007 we bought 14,000.00 dollars worth of KitchenAid appliances. In a remodel of our kitchen. Since that time the ice maker has gone out twice and is out at this time. The dishwasher has gone out twice and is not working at this time. Our stove has been worked on twice for the door locking mech. The motor in the exhaust fan has been replaced. We purchased the warranty from KitchenAid instead of where we bought the appliances. What a mistake.

We will never buy KitchenAid products again, nor will we ever buy the extended warranty from this company. I would advise anyone thinking of buying these products to contact me. These appliances were the top of the line KitchenAid appliances.

PASADENA, MARYLAND -- We have a KitchenAid refrigerator, dishwasher, and oven. All have had major problems and they are not even 5 years old. The oven has had electrical switches (located underneath the temperature control knobs for the burners) go out and both times actually started a small fire when the insulation was burning. Although the warranty says "electrical elements" are covered for parts within 5 years, KitchenAid doesn't consider these electrical switches as electrical elements. I guess they only consider the heating elements as covered.

The dishwasher has a cable that prevents the door from slamming open when you open it. That cable broke and could have caused serious injury to our one-year old as he was crawling around. A whack on the head from that dishwasher door could have been disastrous. Of course, that part wasn't covered either by the warranty. The refrigerator ice door was having problems. There was some defect in the door, allowing some of the heat from the room to get into the ice maker causing a big glob of ice to form in the ice maker. The repairman (and KitchenAid agree) that the ice maker could not be replaced. The whole door would have to be replaced.

After complaining to KitchenAid, they agreed to send us a new door. I then found out that LOTS of people are having problems with their ice maker. These are considered to be high-end appliances? KitchenAid has made some really bad cost saving decisions in their designs and, if I were you, I'd stay away from them in your future appliance purchases.

SPRING, TEXAS -- Architect Series Dishwasher, top of the line, stopped working 2 year into use. The wiring harness is not covered by warranty, is nationally back ordered for at least 6 weeks. Calls to KitchenAid Customer Service are met with being put on hold until disconnected. I spoke with 5 people in 20 minutes and was disconnected from 3 of them when they put me on hold or transferred me. There is no resolution for a family of 5 with kids at home for the summer, 4th of July plans. The idea of a 6 national back order on a vital part is ridiculous. The control panel attaches to the wiring harness. The service person cannot even fully diagnose the problem without the new wiring harness.

My husband and I spent over $700 on a KitchenAid dishwasher on 12/23/10. After a few weeks, started having problems with it shutting off mid-cycle. After 3 months, eight repair visits and 4 replaced parts, it is still not working. KitchenAid says our warranty does not entitle us to a replacement, only repairs. The problem is not being fixed and service tech says he's seeing it constantly with their products. It's a poor design and they do not stand behind their products. Once they have your money, they don't care. Never buy a KitchenAid/Whirlpool product.

INDIANA -- Bought all 4 KitchenAid appliances in late 2006 for $5000. All have broken except the fridge. In 2 years, I have spent over $800 in repair costs. Even though there was a known problem with the range gas valve, they would not cover it. Also, I had a 2-5 year parts warranty, well, guess what, it doesn't cover the parts I needed. They even refused to cover a $10 part, even after all three appliances had broken! Horrible company, agents were soooo rude. Will NEVER buy another KitchenAid appliance. Not even an ice cream scooper!

BRUNSWICK, OHIO -- Bought a $600 all stainless steel KitchenAid dishwasher from Lowe's. This top-of-the-line unit developed a door seal leak after 3 years; not covered under warranty. We only run it once a week! It's useless without a costly repair. I'm done with KitchenAid.

My motor pump went out one week after my one-year warranty expired, and it cost me $452 to have repaired. This is the last KitchenAid product that I will purchase. Also the rollers on the top tray broke after one year, they switched from metal parts to plastic parts. Even though it went out one week after I purchased it, they would not cover the cost for the repair. I was very discouraged that they would not even consider covering the costs.

What is the problem??? I put the dishwasher detergent tablet "Electrasol" in the dispensing compartment and when the cycle is complete, I open the door and the tablet falls out to the bottom of the dishwasher!!! Undissolved, whole. So now I have to run the cycle all over again, fearing the dishes are not clean. What is the problem??? This happens all the time. Is it the detergent, the dispensing compartment, the $1000+ one year old dishwasher??? Help, I am so frustrated!!