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Item Paid for Online Was More Expensive
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

PELL CITY, ALABAMA -- I placed an order online for a foldable exercise bike and paid $120 plus tax. I used the option to place the order online and then pick up in a nearby store so I wouldn't have to pay for shipping and wait until next week to receive it. Two hours later, I received an email notifying me that my item was ready for pickup. I got the item home and noticed that there was a blue sticker on it saying the item was $99.99 as of 10/27/15. I was very irritated by the price difference and the fact that I didn't notice this at the store.

I mean, I can understand having to have it shipped from another state and having to pay more because the prices may vary, but I shouldn't have to pay more for local stock just for the convenience of picking it up. Anyway, I contacted customer service online and chatted with an agent. I told him of the problem and took a picture of the blue sticker in case he/she needed it for their records. The agent warned me that online prices and in-store prices differ somewhat (which is my whole problem). I requested a partial refund for the difference. The agent had to check their policies regarding the price difference and couldn't find anything about issuing refunds.

However, he made an exception and gave me $10 (the difference was over $20) but I accepted since it was better than nothing (which is what I probably would have gotten from either another agent or if I had gone back to the store). I wanted to post this here to make others aware of the problem at hand and to be cautious when using the "pick up in-store" option as the price you pay may be more than it is in-store.

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Shopping
StarStarStarStarStarBy -
Rating: 5/51

WYTHEVILLE, VIRGINIA -- I would like to take the time to say that I visited the store today and I became so impressed with all the sales items. It was more than I had expected. Manager Roger and cashier Connie was so helpful with checking me out. I was blown away with the good sales, and most of all all associates were great, very helpful. I always went to the compactor store and have left totally discussed with all. I want to take the advantage and thanks all who keeps the work going for as of today I will shop at Kmart for my goods. Thanks for Manager Roger for training all well.

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Misleading, Wrong Price
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NY, NEW JERSEY -- Kmart is such a scam! I grabbed a beautiful 16 pc king comforter set which was originally priced @ $119.99. There was a $69.99 sale sticker placed over the original tag on the shelf. Also, there were 2 other shelves stocked with full and queen sized comforter sets with the $69.99 sticker place over the reg price. When I go to check out, it is a different story. I'm told that the price is $119.99. They point out that the brand on the sale sticker is different but all other info was the same (16pc set, reg price $119).

My question: why place the freaking sticker over the reg price. BTW the reg price sticker had the brand of the set I grabbed - very misleading! I say false advertisement. What an embarrassment; I had other items and only had limited amount of cash.

This is another story that happened to me the same morning. I purchased 2 Essential comforter sets which were on sale for 34.99, reg price 49.99. When I checked-out, I'm told the sale price is way higher than what I expected. I fought and showed them the on-sale sticker. They honored the sale eventually. Sadly, they did not honor the 16pc set I tried to buy tonight. Crooks! They know the sale sticker was a typo. The sales staff became irritated when I confronted them with this issue, but they were more worried about closing-up than actually dealing with the typo on the sales sticker or determining the real issue.

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I Can Pay $16 to Exchange for Exact Same Pants?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JEFFERSON CITY, MISSOURI -- I bought the wrong length of Lee Riders khaki pants, so I went to exchange them. I didn't have the receipt, but I wasn't too worried - I was doing a straight up exchange for the exact same item that they have carried since the dawn of time. Got there. Stood in line 35 minutes. Handed my pants to the clerk. She told me to go get my new pants and asked if it was an even exchange. Yes... I want the same pants.

Went and got the correct length, back to customer service, stood in line some more. When it was my turn, I handed her my New pants. She scanned the old, scanned the new, and told me I owed her $18.56 for a pair of pants I'm exchanging that cost about $20. Because I didn't have a receipt, they could only give me $3.70 for the pants I brought in, even though they were identical in every way to the pair I wanted to walk out with! NO WAY! I'd rather give those $20 pants to Goodwill than give them back to Kmart to sell for $20 again...

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDEPENDENCE, MISSOURI -- I was employed at the Kmart in Independence, MO for about 6 months and I must say that they treat their employees and customers horrible. The store manager has an extreme attitude issue and yells at the employees and talks to them like they are dumb, as do other managers at this location. I've witnessed service desk employees treat customers like crap and without compassion on several occasions. The managers are more concerned with irrelevant things like point systems than making sure that customers are happy and that employees actually want to come to work there.

Several employees (including myself) have terminated their employment there because of such treatment and abuse. Not to mention, they pay you pennies to work there, they expect you to work extremely awkward hours and the air does not work, so it's like you're working in a sweat shop. They are the nicest people when hiring you but once you've been there a little while, their true colors start to show and it's no wonder why they are always hiring. I would advise people to not apply there unless you like being treated like crap.

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Outstanding Customer Service
StarStarStarStarStarBy -
Rating: 5/51

CARSON, CALIFORNIA -- I not normally a Kmart shopper. I visited your Carson store because of a sale ad for yoga mats. As I was searching for these mats, I must have had a lost look on my face. That's when two of the nicest clerks asked me if they could help me. Their names were ** and **. At the time they were stocking the shelves. They stopped what they were doing and escorted me to the fitness section but you were out of mats. So I began to thank them anyway. But to my pleasant surprise they started checking inventory on some handheld device and eventually found the mats that I was looking for.

I personally have never had such kind courteous service. As I stated before I was not a Kmart shopper but after today, I am now.

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Refusal to Accept Return on Unopened Items WITH Receipt WITHIN 90 Days - Blatantly Ignoring Stated Return Policy!
By -

RICHMOND, VIRGINIA -- I run a business where I buy and sell videogames, and one of the places I have shopped with throughout the years is K-Mart. As I do a lot of purchasing from multiple retail stores, I am always ensuring that not only am I aware of each store's return policies, but that I keep all of my receipts in case I decide I need to make a return. It is rare when I do make such a return, but until today, I have never had any problems with doing so... after all, anything I do return is unopened, and the return by date is clearly listed on the receipts. If a return date passes and I choose not to make a return, so be it.

Today, I attempted to return approximately 25 video games across 4 different receipts, with return dates ranging from mid-March through mid-April. Those 25 items were just a small portion of the full amount of items that were purchased on those receipts (about 10% of the overall amount of items bought), and I made sure to have everything organized for when I entered the store, in order to facilitate an easy return.

Well, immediately upon entering the store and pulling the games and receipts out of the bags at the customer counter, I was confronted with accusations and questions - literally, I was treated as if I were some kind of criminal from the get-go. The first question/accusation that I received was the manager questioning where I got "all these games", and why I was trying to return them here.

I tried to show the manager my receipts and explain that I simply wanted to return these items, pointing out specifically that my returns were well within the 90 day policy CLEARLY stated on both the receipt and Kmart.com. Most of these games still had the original Kmart stickers on top of the shrink wrap, and were clearly purchased from Kmart. However, my receipts and the games themselves apparently did not suffice to quell the thoughts that I must obviously be some criminal trying to return stolen games to their store for whatever reason.

Just as the cashier is about to process the first return, a second manager came up and stated that "You need to remove your items from this store. We will not accept this return." When I asked why and also asked to see where their store policy could contradict my receipts, the manager started becoming belligerent and threatened to call the police to escort me out of the store. I asked him for the phone number to corporate so I could consult with someone there. He proceeded to provide me with an incorrect number, while still threatening to physically remove me from his store.

I decided to leave and call corporate directly, but when I went outside to call them, the number that was provided to me was incorrect. The second manager who had threatened to call the police then came outside, and I informed him that he had given me an incorrect number, and asked him if he knew the correct number. Again, this person threatened to have me escorted away from the store, as it was "private property" and they were allowed to determine their own return policies independently.

I informed the gentlemen that I would be contacting corporate and that I would expect an apology for the abusive manner in which they treated their customer. He said that there was "no way in hell" that he would apologize and that he was "absolutely right". Yes, you read that correctly.

Now, I finally return home and look up Kmart's customer support number and give them a call. I talk to a gentleman and explain the exact situation, and he puts me on hold for about 15 minutes. He comes back and tries to explain that the return policy for "media" items is 14 days, and it should say so on my receipt. Meanwhile, there is no statement REMOTELY close to this supposed policy on my receipt.

In fact, I read the exact back of the receipt to him that states: "A receipt dated within 90 days is required for all returns and exchanges... All returns and exchanges must be in the original packaging and contain all of the original accessories. Some items... including video games... will not be returned if they are opened."

I also point out that the last day to return these items is clearly stated in bold print on the front of the receipt, and that any unwritten policy to contradict these terms is false advertising. The rep starts to waver, but then says again that not all their policies are listed, and that 14 days is the return policy on games, despite all written evidence clearly stating 90 days with receipt, so long as the item is unopened.

He even then offers to call another store in the area and allow me to ask them their return policy... I have him call the next closest store while I am on the line, and when the person answers the phone, I state that I just want to make sure I have the return policy straight before I return the games I was planning on returning. The salesperson confirms that so long as the merchandise is unopened and I have a receipt, there will be no problem and that the 90 day return policy stated on my receipt is correct.

The rep then asks for his name, hangs up the phone with him, and then insists that the employee we spoke to (and that he recommended I ask) was incorrect, and that this fable of the 14 day return policy was correct, not 90 days... you know, as confirmed by store receipt, Kmart.com, and a Kmart employee over the phone.

Has anyone ever dealt with anything so absurd as this? Can Kmart or any other store just randomly choose to change their written return policies at their whim? I know that this is an incredibly long read, but I am just completely flabbergasted here. Not only is this store attempting to contradict their own stated policies, but they were also incredibly abusive towards a customer who simply came in to make a simple return. Any responses or thoughts would be appreciated.

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Harassment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGFIELD, MISSOURI -- Be the worst in the world. I have never had anything but trouble at this Kmart, but the others never have stock and this one always does. (I think simply because people won't go in there.) I decided to brave it today because I had simple transaction.

It was a male cashier, the hateful girl comes over from service desk to check my coupons. (She ALWAYS does this.) She has yet to be able to reject one of my coupons. I am using them correctly. She started in saying I didn't have enough Olay to use both, she said I had to buy 4 bw to used to coupons. I stated that you have to buy cleansers to get the bw free. She said she didn't see cleansers. I picked them up and showed them to her. She kept mumbling and being rude and snarling.

I asked her if she would like to see my next set of coupons. She said yes, she has to make sure they are correct (hatefully). I said "OK, but before you accuse me of anything, please read the coupons." Well needless to say it did give me the gift card, nor did it print p and g. She started saying it's after coupons and discounts. I said "no, manufacturer's coupons count for the total", she said no, she has worked there for years. I told her I have shopped there for several, and knew how the promos worked.

She kept on saying how she knew everything about Kmart, so I pulled out the 15 gift cards that I got yesterday and showed her. She said, "you SHOULD have spent over 50 each time." OMG!!!!!! She is unbelievable. I asked her about the p&g and she said it was not her job to know the promotions, because she is only part time. Customer service shouldn't know promotions? If they are going to accuse people of wrongdoing they should at least read the coupons!!!!! I asked what exactly her job was... to harass customers?

She then started in about extreme couponing and how much people like me cost the store. I had 9 coupons!!!!! I said "are you accusing me of stealing?" She said, "it is like stealing." Wow. I asked if it was her job to be an **, and she said that she wasn't being an **. She said it was sad how they were on extreme couponing and how people are ripping the store off and that I am in there too much.

I go there about 3 times a week, but hadn't been since the first week of July because I have been out of town. I also am unaware that there is a limit on how much you can shop. ** argues about the bw coupons and said I didn't have enough stuff to use 2 coupons. The male that should have been ringing things up was so nervous and he was never rude, ** was the problem. I spent 300 dollars in cash yesterday at Kmart and then am treated like this.

I had a friend with me who saw the whole thing. I asked corporate to pull the tapes and watch how this went. I have had a few other run ins with ** when promos didn't work right and all she would say is that I did them wrong. Limits, always something besides a real answer.

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The Lack of Respect for Customers
By -

BELLFOWER, CALIFORNIA -- On 12/22/2010 I went to the Kmart store located in Bellflower to finish some Christmas shopping. I spent about an hour and a half in the store before trying to check out. I had to wait 40 minutes in line then I was over charged by more than $50.00 for 2 items. The cashier gave me the receipt at which time I reviewed it and noticed the errors, she then told me to go to the customer service line to wait there to get my money back. There were about 10 more people in that line I refused, requesting a manager. The cashier ** then walked over to the customer service center and spoke with a lady in which she refused to come to the register.

She called over several times on the phone then sent ** approx 15-20 min later. I explained what the complaint was, she took the merchandise and the receipt and had me show her where I got the merchandise from. She then walked away, came back a few minutes later and stated "you're right, let me process it." and walked away again. She went to the register, did some things, walked back and handed me money and receipts, wadded up and said "there you go. Thank you and sorry." then walked away. I looked at the receipts and counted the monies, $42.98 was refunded. That was the end of the conversation, she walked away.

I called the manager at approx 8 A.M. this morning 12/23/2010 and spoke to **, who I explained the rude behavior of the employees and the monies still due me. He said bring in the merchandise in question and the receipts and he will correct it - end of conversation. I then was not satisfied, I called the complaint line to have the complaint go to the supervisor and they told me he would call me back within 48 hours. I had no problem with that other than 15 minutes later, I received a call from ** the store manager to complain to me about filing a complaint against him??? What are you serious????

He then went on to tell me that I can have a gift card for $20 sent to me but that I cannot have my money back. What, they stole my money but the only way I can get it back is to use it in their store???? I then called the complaint line again about the manager calling me, being rude. At this point I spoke with a rude lady who actually argued with me that I need to wait the 48 hours and that I could not speak to anyone above her. Finally after 20 min of going back and forth with her, I got a supervisor ** (employee number **) who had a difficult time as well listening then stated she would get the district manager on the line now.

I waited a few minutes then got disconnected. I called back (because expecting them to call me back was out of the question) and got a gentleman named ** who said repeatedly there is no **, it must have been ** but she said she did not speak with me????? Finally after another 10 minutes ** got on the phone stating ** the district manager would call me in the next 30 min. She said that she tried to call me back but my line was busy, OK whatever, and that ** was new and did not know her. They have an excuse for everything.

I finally received a call from ** who explained I could not get my money back in a check, KMART/SEARS did not do that. Seriously, they can steal money from customers then not give it back, I have to use it in their store????? I said fine, the store can do it in a money order. He finally said OK and that it would go out today. While ** seemed sincere, I hope he hold his end up. The whole experience was frustrating. From the store associates to the corporate office, they couldn't care less about their customers.

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Poor Service by Management at Kmart
By -

I was in the Pineville NC Kmart store and decide to buy some items they had a flier for with coupons. I purchased some items, took it to the register and some of the items did not scan right. After several tries of trying to fix it, the cashier finally called the manager on duty. After waiting a long time, the manager finally shows up after two pages and asking another associate where he was. The manager look mad because he had to come to the front and deal with a problem. When he got there he didn't acknowledge me or apologizes to me about the wait. He was rude to the cashier and acted like he had never seen the coupons before.

He finally fix the problem and walk away without even saying "sorry for your wait." As I was leaving the store he was at the service desk talking crap about me, and as I approached he stop talking and acted like nothing happen. When I got home I went online to do the survey at the bottom of the receipt. Three days later the manager of the store calls me. She apologizes to me and doesn't let me talk. Finally I had to interrupt her to tell her it was the manager on duty fault and not the cashier fault for my wait.

After all that was said and done, she promise me a gift card from another retailer because I will not step foot in another Kmart. She said she was going out that day to get it and send it the next day. A week goes by and I don't receive it. I call exactly a week later and she says she mail it out Friday? Three days after she said she was going to mail it. So she said she would call me on Friday to make sure I get the card. I never receive a call. So a day before two weeks of her first phone call to me, I called the 1-800 number to complain. Well all they did was call the store and told me what she did. If I wanted that kind of service I would of called the store myself.

I did find out that her HR manager sent the card. What happen to I was going out that day to buy the gift card and mail it myself the next day? Of course the people at 1-800 don't care either. Does anyone care at Kmart?? I received a phone call the next day from her assistant manager that she said I could come to the store and pick up my gift card since she was afraid it was going to get lost in the mail. "Why couldn't she call me?" I asked her. She was on a conference call. WHAT??

I told the assistant manager that I was not driving across town to pick up a gift card and they needed to figure out how they were going to get it to me. Her answer to me was "I will tell her what you said." No willingness to try to fix the problem. DOES KMART CARE ABOUT HOW THEY TREAT THEIR CUSTOMERS??? APPARENTLY NOT!!!

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Kmart Rating:
Star Star Empty star Empty star Empty star
1.7 out of 5, based on 31 ratings and
144 reviews & complaints.
Contact Information:
Kmart
3333 Beverly Rd.
Hoffman Estates, IL 60179
847-286-2500 (ph)
847-286-5500 (fax)
www.kmart.com
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