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Top Lights On A New Christmas Tree
Posted by Mayo on 12/17/2007
I am a widow on fixed income. Last year I bought my first Martha Stewart pre-lit Christmas tree. Which may be my last Martha Stewart item.

The top of the trees lights went out this year and I can't afford to buy another. I think her company should replace the tree. I paid $100.00 without tax on a 6 1/2 foot tree.

It is ridiculous that those lights shorted out after just 1 year.
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Posted by Sparticus on 2007-12-17:
Could be one of the bulbs shorted out. That is quite a common problem with any pre-lit xmas tree. Though usually one bulb shorting won't kill the whole string. So either more than one went bad, or it is just a poor quality tree... ;-)

Posted by Slimjim on 2007-12-17:
Mayo, welcome to the world of mini lights. I spend a month putting them up each year and the next month constantly fixing them. There is a light tester easy to find called Lightkeeper Pro. Of all the ones I tried, it's the only one that at least, helps sometimes. It has a spot were you can remove a bulb from the dead area, stick it into this tester and zap current through the string. More than half the time, it will repair the bad shunt and relight the set. It's the only tester I've seen with this feature. The tone generator on this and all the others on the market I find work 10% of the time at best.
Posted by Anonymous on 2007-12-17:
100.00 for a pre-lit tree isn't a lot these days - so you really can't expect a whole lot depending on the hours of service you've gotten out of it so far. One thing to remember is to handle the tree gently when taking down for storage. The bulbs become more delicate with use and can come loose with handling.
Posted by Anonymous on 2007-12-17:
Pirate is correct, that is pretty low end for a pre-lit tree. But, there is hope: if you look at Home Depot, you can find a small inexpensive device that looks sort of like a toy gun. You plug the string of lights into this device and click the trigger eight times. Then you plug the lights back in, and voila, they work. (I know this sounds silly, but it really does work). This causes the bad bulb to be by-passed, and the rest of the lights will come on, and you can replace the dead bulb. This little thing is a gem if you have a string of dead bulbs.
Posted by Anonymous on 2007-12-17:
Wow Ken, I'll have to give that a try. The wife picked up an 8 foot pre lit tree at a yard sale last fall, it was only 1 year old and originally sold for over 300.00! The thing is heavy as h@ll, really full and bushy and all. One problem, one small section of about 12 bulbs is out. I'm so tired of dealing with lights I decided to just turn that side to the wall!
Posted by Slimjim on 2007-12-17:
Ken, that is the Lightkeeper Pro. It resembles a red toy gun.
Posted by Principissa on 2007-12-17:
I am going to get one of those Lightkeepers! I can't stand trying to find the dead bulb in the strand.
Posted by heaven17 on 2007-12-17:
Fixed income...aren't we all?
Posted by mayo on 2007-12-17:
Posted by Slimjim on 2007-12-17:
All mini lights make the claim that if "one goes out, the rest stay on", since the introduction of shunts in the bulb. Unfortunately, when the shunt breaks, then the whole side of the light set loses it's electrical contact. It's the nature of these type of lights and has really nothing to do with Martha's tree. It also wouldn't hurt to go through each bulb, lightly pushing or VERY modestly turning each, to make sure one didn't come loose over the summer. The Light Tester cannot fix the set if a bulb has fallen out or not making proper contact.
Posted by jktshff1 on 2007-12-17:
mayo, a hundred bucks is a million to someone who doesn't have it.
Do what slim said, I know I'm going to.
The light keeper pro apparently sells for $20-25 bucks and if as advertised (if slim says it work it works)it's well worth it.
Posted by Slimjim on 2007-12-17:
"if slim says it work it works" LMAO! Thanks JK and congrats, you just got a "best answer" vote
Posted by jktshff1 on 2007-12-17:
thought you might like that
Posted by CrazyRedHead on 2007-12-18:
Even on a prelit Christmas tree, can't you still remove the lights. I looked one over and it seems that you can remove them, although it would be tedious. I'm looking into getting a new Christmas Tree and whether or not I can remove them is a selling point for me.
Posted by Principissa on 2007-12-18:
Red, we can remove the lights on our tree if the go out. That's also what sold us on ours. They use standard mini replacement bulbs. Which are very inexpensive and usually come in a package of 50. Next year we are going to invest in that light keeper because I can't stand going through the strand looking for the dead bulb.
Posted by CharB on 2008-01-27:
I know this is an old discussion but I have to add my few words for anyone doing research for a future purchase. We also bought a Martha Stewart pre-lit tree in December 07 and the lights soon went dark. After a lot of work with the fuse and the replacement light we still could not get it to work. We ended up throwing it to the street in frustration. I will not buy another Martha Stewart tree and I will hesitate to buy another product with her name on it after this debacle. I'm seeing lots of complaints online and there is nowhere to turn with a complaint to this company. From the Martha Stewart online shop they sent me an email address but it returns as undeliverable. Yes, the address THEY provided does not work for me, and it took a lot of digging to even find a place to possibly communicate with them. If I can't contact the company I'm not giving them any money on the future. I wish I had read this board before I purchased this tree. Maybe it will help the next prospective customer. I appreciated the responses I saw in this thread. I wish I had read it sooner.
Posted by DigitalTom on 2008-06-27:
To add to CharB's comment, this issue with pre-lit trees is not limited to Martha Stewart's products. Nearly all of the big (Mega-lo mart) stores buy their trees from the same few Chinese tree manufacturers. And, the tree manufacturers buy their lights from the same few Chinese light manufacturers. The lights are made as cheaply as possible while still meeting the UL standards (ie, they are not intended to last for very long, just long enough to satisfy most people). Forget about getting any support on these products. Most stores will allow a return within 30 days of purchase, after that you are on your own. A Light Keeper Pro is very effective in helping to find and fix problems, assuming you have patience and take the time to learn how to properly use the voltage detector feature (few people really understand how the voltage detector works or how to properly use it).
Posted by navallt on 2009-12-24:
I have a Martha Stewart tree as well and the lights are failing left and right. I replaced the fuses in one plug and it did no good. However, why would you junk the entire tree? Just remove the lights that came with the tree, spend the $4.00 at Target to buy a new strand, and your problem is solved....isn't it?
Posted by bannjarrett on 2011-12-06:
I have the same problem with my martha stewart Christmas tree.We bought our in 08 and on Christmas eve the lights went out. The stand still turns though. I called the "hotline" thats on the box last year and this year with no luck no one answers). I got the last strings of lights to come on tonight, but thats it. We spent $259 on this tree and are very unhappy. Unstringing the light would be a chore. They are wound around the branches very tightly. Where is the quality in products anymore?
Posted by Allan on 2012-11-24:
why do they not offer ANY solutions on sections of the tree going dark? ?
Posted by Allan on 2012-11-26:
Posted by Michelle on 2012-11-30:
Just purchased a Martha Stewart tree and spent two days decorating....the lights worked for one day and then went dark.... I will never buy another martha stewart product again...
Posted by James on 2012-12-22:
I just purchased a Martha Stewart tree too..the lights worked for one day and then went dark...they blink in spots...they come back on for a few minutes and then go dark. Tried looking online for repair hints or troubleshooting, nothing but complaint pages like this one. I'm trying to find a fuse, but it doesn't seem like there are any? The plug converter is self-contained and cannot be opened. Does anyone have a newer model Martha Stewart tree? If so, where are the fuses located? Although, I do think there's a short in the plug.
Posted by SaraG on 2013-11-19:
My Martha Stewart tree is one year old... decorated it, and now it won't even turn on.

Posted by JoeMan on 2013-12-01:
Two days ago bought a Martha Stewart pre lit tree at Home Depot. Took several hours putting it up today and it looked great for three hours. Now lights will not work at all. Not a bulb problem and not a fuse problem. Must be a short in the cord. I guess. So frustrating. Christmas is suppose to fun.
Posted by drjohn on 2013-12-07:
You can't get replacement bulbs and whne a key light goes out, that's it. Martha Stewart should be sent back to jail.
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Posted by on 10/19/2003
ALPENA, MICHIGAN -- I like shopping at KMart ... Always have for many, many years. Now all of a sudden we are not getting the KMart ad in our Advertiser paper. When I called the advertiser paper, they said the KMart in Alpena requested no papers to outlying areas. Hey, I drive 70 miles to shop at KMart and you can't send a circular in the Advertiser as you used to do to save money. That my friends is a good way to lose money...not save. If we can't see what you have special for the week, why should we bother to drive that distance to shop at your store? Please let us have our K-Mart put back into our advertising papers ... not just in the Alpena News which we do not receive out here. Thank you for a reply.
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Posted by Anonymous on 2003-10-23:
If you haven't noticed, we don't care. Never have, never will. We only care about inner city people, who aren't smart enough to spot a bargin if it hit'em in the head. So go shop somewhere else...oh yea, there isn't anywhere else, so see ya soon.
Posted by Anonymous on 2003-10-29:
I thought I was the only person that drove out of their way just to shop at K Mart. I love K Mart. I would like to go to a Super K Mart that sells groceries some day. Those K Mart closings were very dissapointing. As far as receiving a K Mart sales ad, I don't know what to tell you. Possibly call them on the phone and tell them that you are a frequent K Mart shopper and would appreciate a sales paper.
Posted by Anonymous on 2003-11-04:
Why would Kmart decide not to send circulars with the Sunday paper to certain areas, especially at this time of year with holidays coming. Whose bright idea was that? Don't you know that people really look forward to the ad all year coming in the Sunday paper? I live in Alden, NY, and understand that Alden (who has 3 kmart stores within 15 minutes) will not be getting this ad anymore. Please say you will change this ridiculous practice. THANKS
Posted by Anonymous on 2003-12-03:
The Kmart Circular is available online at Kmart.com. Seeing as you already have internet service, you should find this convienient..
Posted by sindi on 2011-06-21:
I hate getting unsolicited advertising material and would be really upset to get it from 70 miles away. When the weekly advertisers land on all the sidewalks in town I kick them into the street for the street sweepers.
Posted by Sharon on 2013-07-21:
The ad may be available on the Kmart website but you have to jump thru hoops to find it, Just not the same as an ad in the newspaper that you can look at and mark up before you go shopping. This is just bad advertising on kmart's part.
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Yellowing white Christmas tree
Posted by Jopat on 12/13/2010
OREGON CITY, OREGON -- We bought a Martha Stewart white Christmas tree from K-Mart 3 years ago and find that is has been getting an uglier darker shade of yellow every year. We store it in a dark area in our attic when not in use. It's to icky and nasty looking that I am going to take all the decorations off and throw it away but just want to try this option first. we have had them before and never had one that turned so ugly.
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Posted by clutzycook on 2010-12-13:
A white Christmas tree just doesn't say Christmas to me. But, that's just my opinion.
Posted by trmn8r on 2010-12-13:
Honestly, I haven't heard any compliments about Martha Stewart-branded goods from KMart. First, there was the Martha Stewart Exploding Patio Table, and now the Martha Stewart Lemon Christmas Tree. There was another substandard product, but I can't recall what it was.
Posted by Mrs. V on 2010-12-13:
Martha Stewart Exploding Patio Table - Had that. It was a REAL mess to clean up :(
Posted by Venice09 on 2010-12-13:
Trmn, I think it was a folding patio chair that injured some children's fingers. She didn't seem very interested when a reporter tried to ask her about it. I've tried to be a Martha Stewart supporter because there are things about her that I admire, but sometimes she makes it hard to do.
Posted by Anonymous on 2010-12-13:
Venice, I'd like to love her, but, she somehow makes my skin crawl.
Posted by Venice09 on 2010-12-13:
I know what you mean, hothead. I'm an admirer of her accomplishments and how she handled her hardships, and of strong women in general, but she does manage to rub people the wrong way.
Posted by trmn8r on 2010-12-13:
I admire her strength as well, but by putting her name on an exploding patio table and a prematurely yellowing Christmas tree, she isn't doing herself any favors. Oh yeah, and possibly a patio chair that swallows childrens' fingers. I can just hear the comments in some families about "that Martha Stewart".
Posted by Anonymous on 2010-12-13:
It's amazing that you can find all kinds of garbage in the stores with just about anybody's names on it. As if...
Posted by PepperElf on 2010-12-13:
to be honest i avoid anything that martha makes
partly because i'm not a fan of her
and partly because i really don't like her styles.
Posted by Starlord on 2010-12-14:
Just curious, does anyone in your home smoke? When I was smoking, I had some white shirts in my closet that turned yellowish around the shoulder areas. That ended when I quit smoking in 2006.
Posted by Petula on 2012-11-25:
We have had two Martha Stewart white trees that turned yellow in our non-smoking home. I thought the first one was a fluke, but the second one now officially looks too horrible to put up as well.
Posted by Sherry 12-27-2012 on 2012-12-28:
I bought her white christmas tree from K-mart about 4 years ago. It was beautiful until it turned yellow. I had to throw it away after one season. Also a non-smoking home. Wish I could find another one that stays white!
Posted by Sharene on 2013-12-07:
Years ago we had a white Christmas tree it lasted for years and never yellowed. When it was time to replace it we once again chose white. This was 8 years ago. To our surprise when we unpacked our tree the next year it was yellow. Returned it to Kmart and the manager was nice enough to let us exchange it. This time I kept the receipt and the next year the new one was yellow also. Returned it and went to Walmart, and bought a white tree, kept the receipt and ended up returning it the next year also. (Was sure to get it in writing that it could be returned) 2 yrs ago bought a prelit white tree
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Customer Service/Return Policy
Posted by Not Happy Customer on 08/18/2007
RICHMOND, VIRGINIA -- I bought three pairs of shorts for my son on sale in the spring. Before I purchased the items, I told the clerk I was buying them for Sept. back to school, and if they did not fit, would there be any problem. None, I was assured. The shorts were stored in the K-mart bag, along with the receipt. I pulled them out today and my son tried on one pair and they did not fit. I went to a closer, local store to return them, and was told they would not take them back because it had been over 90 days. I spoke with the manager who was extremely rude, the store was filthy and the manager said she was the highest person in K-mart -- give me a break. I will never shop K-mart or Sears again (I bought a Craftsman lawnmower the same day, and the lawnmower broke the fourth time we used it -- my neighbor repaired the belt -- sheesh !!. So BEWARE -- if you're buying something from K-mart make sure it's an item you want. While I was at the store, another customer who had been waiting over 15 mins. for help in the jewelry dept. finally stomped out in disgust after asking three employees if she could get someone to help her.

This is why Kmart is failing -- awful customer service !!!!!
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Posted by MRM on 2007-08-18:
This ia an outrageous complaint Ive ever read. You should have let the boys try the shorts immediately after you got home so that you can return them if they dont fit. Buying shorts in the spring then waiting till school starts, to return the item is ridiculous. Dont blame the customer service, blame yourself for not knowing the return policy.
Posted by Nohandle on 2007-08-18:
Not Happy, I can understand people buying clothes on sale for their children to wear 6 or even 9 months later, but they take their chances and guess the size the child will be at that time. Again, they are taking their chances. Surely you don't expect a store to refund your money when you realized your child had outgrown the size you purchased on sale. Give the store a break and buy two sizes larger next time.
Posted by Anonymous on 2007-08-18:
You actually think the clerk cares when or if you might return the the short. Chances are, and an excellent chance, the clerk doesn't ever work there anymore.
Posted by firengine103 on 2007-08-18:
Nothing else to add except I hope you were not looking for anyone to agree with you here.
Posted by Anonymous on 2007-08-19:
Take the shorts to your local goodwill and consider it a good deed done for poor planning on how much your son would grow over the summer.
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Posted by V_peterson2001 on 12/03/2013
JOICE, IOWA -- I really would like to ask what the advertising officials were thinking when they came up with those commercials. I think that the "jingle bells" commercials is ABSOLUTELY RIDICULOUS!!! Did you people think that children would never see those commercials. Please remove them NOW. I will never shop at Kmart again and I know several other family members that will not be shopping there again either.
And as far as the GIFing commercials, I don't think I have ever been more annoyed by a commercial.
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Posted by Cwazychicken on 2013-12-03:
I thought it was kind of funny. But then again, i can see where people don't like it. But honestly, there are worse tv shows out there...take the kardashians for example. All they are famous for is being sexual.
Posted by v_peterson2001 on 2013-12-04:
I totally agree, I NEVER watch that show.
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False Advertising and Full of Lies
Posted by Dbq-andersons on 11/28/2013
DUBUQUE, IOWA -- On the Sunday before Black Friday, I received an email from Kmart saying if I was a member of their shop your way rewards card I could receive their Thanksgiving and Black Friday sale deals on that Sunday only starting online at midnight Central Standard time. Needless to say when I went online that was not the case. I went into the store the next day to talk to a customer service representative who looked at my email on line agreed that this was confusing, but the tree that I was looking to buy wasn't on sale like my e-mail said. She even called her manager who could do nothing. She was very friendly and helpful. When I got home, I went online and chatted with a custom service representative from Kmart. Who once I explained the situation, tried to tell me to go to the store and they could help me, which I explained I all ready did. Then the representative told me that an e-mail from Kmart wasn't connected to the online Kmart so

they couldn't do anything (side note the email I received was from the official Kmart site). The customer service representative told me I should hear back within 24 to 48 hours. I waited over 50 hours and heard nothing so I contacted Kmart again via chat. They once again made promises that someone would get back to me and no one did. They gave me a reference number this time and told me they would try to resolve this and call me back. Needless to say I had to chat them again today (Wednesday). This customer service representative told me that they couldn't honor the deal because it was no longer Sunday. I explained I tried to do this on Sunday. We were given a customer service number to contact someone with and did they helped us, told us our store had one in stock and we could get it today for the regular price and then in 5 days our credit card would be credited the $60. Which I have yet to see if that will happen. Then our email said it was ordered and ready to pick up in 5 days. When we called our store they put us on hold for 10 minutes and told us they didn't have any of the tree that they were having on sale the next day for Black Friday.

I called customer service again who told me I called the wrong number at first even though it was the number I contacted before. Then they connected me with someone else. This customer service representative said there was nothing that they could do. I asked to talk to a manager and was told it would take a couple minutes. A couple minutes later I got a manager. Who I then had to put on hold because we got a call from our area store who said they found the tree and we could have it tonight. I went back to the customer service manager asked her if she was the man I just talked to manager and at first she questioned what I said and then she said she was him manager. She told me Kmart was told months ago by the supplier that they would have so many trees so they put them in the add which they add to had together 6 to 8 months ago. I said know she was blaming the supplier she said no.

I said then they shouldn't have emailed me that the tree was going to be sold. I also told her my store said they didn't even get a tree which was false advertising since they were for sale tomorrow she said that my store didn't up date their supply. I did end up going to my store to get my tree finally. Now I am just waiting the 3 to 5 days to see if Kmart credits my credit card for the difference between today and the price they were supposed to give me it to on Sunday or on Thanksgiving day.

Update on 9 Dec 2013: I called KMart/Sears customer service today about the $60 credit which we still haven't received over a week later. Was told that it is being forwarded to their "offline" team and it should be another 2-5 business days. Suspect I will end up calling back again on Friday.
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Posted by Samantha on 2013-11-29:
Wow, for all of that trouble that better be one super magical tree...
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I Can Pay $16 to Exchange for Exact Same Pants?
Posted by Ladys_mom2000 on 10/16/2013
JEFFERSON CITY, MISSOURI -- I bought the wrong length of Lee Riders khaki pants, so I went to exchange them. I didn't have the receipt, but I wasn't too worried - I was doing a straight up exchange for the exact same item that they have carried since the dawn of time.

Got there. Stood in line 35 minutes. Handed my pants to the clerk. She told me to go get my new pants and asked if it was an even exchange. Yes....I want the same pants.

Went and got the correct length, back to customer service, stood in line some more. When it was my turn, I handed her my New pants.

She scanned the old, scanned the new, and told me I owed her $18.56 for a pair of pants I'm exchanging that cost about $20.

Because I didn't have a receipt, they could only give me $3.70 for the pants I brought in, even though there were identical in every way to the pair I wanted to walk out with! NO WAY!

I'd rather give those $20 pants to Goodwill then give them back to Kmart to sell for $20 again...
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Posted by FoDaddy19 on 2013-10-17:
It's common practice. When you don't have a recepit stores will go by the lowest selling price.
Posted by andbran on 2013-10-17:
this is a common practice in retail. with no receipt there is no proof what you actually paid so what you get is their last sale price. apparently the pant you bought went clearance. some places have receipt look up if you paid with debit credit or check. you need to find a way to keep your receipts.
Posted by trmn8r on 2013-10-18:
As the others said, this is a very common practice. The root source of the problem is you had no receipt.
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Posted by Flyrainbowrocknlez on 07/27/2013
INDEPENDENCE, MISSOURI -- I was employed at the K-Mart in Independence, MO for about 6 months and I must say that they treat their employees and customers horrible. The store manager has an extreme attitude issue and yells at the employees and talks to them like they are dumb as do other managers at this location. I've witnessed service desk employees treat customers like crap and without compassion on several occasions.

The managers are more concerned with irrelevant things like point systems than making sure that customers are happy and that employees actually want to come to work there. Several employees (including myself) have terminated their employment there because of such treatment and abuse. Not to mention, they pay you pennies to work there, they expect you to work extremely awkward hours and the air does not work, so it's like you're working in a sweat shop. They are the nicest people when hiring you but once you've been there a little while their true colors start to show and it's no wonder why they are always hiring. I would advise people to not apply there unless you like being treated like crap.
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Posted by John Nicholson on 2013-07-28:
No one ever forces you to work at a place of business. As in your case, if you find you do not like the place, for whatever reason, you leave and find another job. That's the way it is.
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Fraudulent Advertising/methods Extremely Poor Customer Service
Posted by Marielit08 on 06/14/2013
Went to Kmart to look at and possibly buy bike which was on sale for $129.99. They didn't have in stock. Went home and through my Discover rewards attempted to order bike ( which directs you to KMART. com) as I would have received an addt'l $25 off. When I went to the pick up at store drop box it gave me 1 selection which is approx 30 miles away - approx 10 more than the one I regularly shop at. I called customer service spoke with 3 people who informed me the bike is not available.

Then spoke to"online supervisor" who was condescending in his attitude - in as much as saying tough luck lady. I sent letters to the 2 top executives of Sears Holdings. No response. Then filed complaint with BBB. Received response from"escalated Service Mngr" who also misconstrued my complaint and unwilling to work with me. At first saying the bike was not listed on the site ( which it was) then stating it is and I was the one who did not want to go to the store to pick up. The price offered was $199.99 not the original sale price I originally went for

Then last week the same bike was advertised for $159.99. No wonder Sears/Kmart isn't doing well financially. They are unwilling to provide decent customer service. So instead of offering me the bike for $30 less than the original advertised price they are letting a sale just slip away.
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Posted by trmn8r on 2013-06-14:
It is a hard to understand what happened at each step of the way, but it sounds like it was originally available at a store 10 miles farther than your store. Could you have gotten it there?

As far as later requesting to get an earlier advertised price, because of these issues, that isn't something I would expect to be able to do. Someone would have to review everything that happened, decide an error was made (which nobody to date was willing to do) and then grant an exception.
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Misleading, Wrong Price
Posted by Richard-ortega on 04/11/2013
NY, NEW JERSEY -- Kmart is such a scam! I grabbed a beautiful 16 pc king comforter set which was originally priced @ $119.99. There was a $69.99 sale sticker placed over the original tag on the shelf. Also, there were 2 other shelves stocked with full and queen sized comforter sets with the $69.99 sticker place over the reg price. when I go to check out it is a different story. I'm told that the price is $119.99. They point out that the brand on the sale sticker is different but all other info was the same( 16pc set, reg price $119). My question why place the freaking sticker over the reg price. BTW the reg price sticker had the brand of the set I grabbed. Very misleading! I say false advertisement. what an embarrassment; I had other items and only had limited amount of cash.

This is another story that happened to me the same morning.

I purchased 2 Essential comforter sets which were on sale for 34.99, reg price 49.99. When I checked-out, I'm told the sale price is way higher than what I expected. I fought and showed them the on-sale sticker. They honored the sale eventually.

Sadly, they did not honor the 16pc set I tried to buy tonight. Crooks! They know the sale sticker was a typo. The sales staff became irritated when I confronted them with this issue, but they were more worried about closing-up than actually dealing with the typo on the sales sticker or determining the real issue.
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Posted by yoke on 2013-04-11:
Sounds like someone stickered the wrong item, but that is Kmarts problem not yours. They should have honored the price that the sticker said
Posted by Black veiled bride on 2013-04-11:
They should honor the price if all the items were marked that way.
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