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Top Lights On A New Christmas Tree
Posted by Mayo on 12/17/2007
I am a widow on fixed income. Last year I bought my first Martha Stewart pre-lit Christmas tree. Which may be my last Martha Stewart item.

The top of the trees lights went out this year and I can't afford to buy another. I think her company should replace the tree. I paid $100.00 without tax on a 6 1/2 foot tree.

It is ridiculous that those lights shorted out after just 1 year.

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Posted by Sparticus on 2007-12-17:
Could be one of the bulbs shorted out. That is quite a common problem with any pre-lit xmas tree. Though usually one bulb shorting won't kill the whole string. So either more than one went bad, or it is just a poor quality tree... ;-)

Posted by Slimjim on 2007-12-17:
Mayo, welcome to the world of mini lights. I spend a month putting them up each year and the next month constantly fixing them. There is a light tester easy to find called Lightkeeper Pro. Of all the ones I tried, it's the only one that at least, helps sometimes. It has a spot were you can remove a bulb from the dead area, stick it into this tester and zap current through the string. More than half the time, it will repair the bad shunt and relight the set. It's the only tester I've seen with this feature. The tone generator on this and all the others on the market I find work 10% of the time at best.
Posted by Anonymous on 2007-12-17:
100.00 for a pre-lit tree isn't a lot these days - so you really can't expect a whole lot depending on the hours of service you've gotten out of it so far. One thing to remember is to handle the tree gently when taking down for storage. The bulbs become more delicate with use and can come loose with handling.
Posted by Anonymous on 2007-12-17:
Pirate is correct, that is pretty low end for a pre-lit tree. But, there is hope: if you look at Home Depot, you can find a small inexpensive device that looks sort of like a toy gun. You plug the string of lights into this device and click the trigger eight times. Then you plug the lights back in, and voila, they work. (I know this sounds silly, but it really does work). This causes the bad bulb to be by-passed, and the rest of the lights will come on, and you can replace the dead bulb. This little thing is a gem if you have a string of dead bulbs.
Posted by Anonymous on 2007-12-17:
Wow Ken, I'll have to give that a try. The wife picked up an 8 foot pre lit tree at a yard sale last fall, it was only 1 year old and originally sold for over 300.00! The thing is heavy as h@ll, really full and bushy and all. One problem, one small section of about 12 bulbs is out. I'm so tired of dealing with lights I decided to just turn that side to the wall!
Posted by Slimjim on 2007-12-17:
Ken, that is the Lightkeeper Pro. It resembles a red toy gun.
Posted by Principissa on 2007-12-17:
I am going to get one of those Lightkeepers! I can't stand trying to find the dead bulb in the strand.
Posted by heaven17 on 2007-12-17:
Fixed income...aren't we all?
Posted by mayo on 2007-12-17:
Posted by Slimjim on 2007-12-17:
All mini lights make the claim that if "one goes out, the rest stay on", since the introduction of shunts in the bulb. Unfortunately, when the shunt breaks, then the whole side of the light set loses it's electrical contact. It's the nature of these type of lights and has really nothing to do with Martha's tree. It also wouldn't hurt to go through each bulb, lightly pushing or VERY modestly turning each, to make sure one didn't come loose over the summer. The Light Tester cannot fix the set if a bulb has fallen out or not making proper contact.
Posted by jktshff1 on 2007-12-17:
mayo, a hundred bucks is a million to someone who doesn't have it.
Do what slim said, I know I'm going to.
The light keeper pro apparently sells for $20-25 bucks and if as advertised (if slim says it work it works)it's well worth it.
Posted by Slimjim on 2007-12-17:
"if slim says it work it works" LMAO! Thanks JK and congrats, you just got a "best answer" vote
Posted by jktshff1 on 2007-12-17:
thought you might like that
Posted by CrazyRedHead on 2007-12-18:
Even on a prelit Christmas tree, can't you still remove the lights. I looked one over and it seems that you can remove them, although it would be tedious. I'm looking into getting a new Christmas Tree and whether or not I can remove them is a selling point for me.
Posted by Principissa on 2007-12-18:
Red, we can remove the lights on our tree if the go out. That's also what sold us on ours. They use standard mini replacement bulbs. Which are very inexpensive and usually come in a package of 50. Next year we are going to invest in that light keeper because I can't stand going through the strand looking for the dead bulb.
Posted by CharB on 2008-01-27:
I know this is an old discussion but I have to add my few words for anyone doing research for a future purchase. We also bought a Martha Stewart pre-lit tree in December 07 and the lights soon went dark. After a lot of work with the fuse and the replacement light we still could not get it to work. We ended up throwing it to the street in frustration. I will not buy another Martha Stewart tree and I will hesitate to buy another product with her name on it after this debacle. I'm seeing lots of complaints online and there is nowhere to turn with a complaint to this company. From the Martha Stewart online shop they sent me an email address but it returns as undeliverable. Yes, the address THEY provided does not work for me, and it took a lot of digging to even find a place to possibly communicate with them. If I can't contact the company I'm not giving them any money on the future. I wish I had read this board before I purchased this tree. Maybe it will help the next prospective customer. I appreciated the responses I saw in this thread. I wish I had read it sooner.
Posted by DigitalTom on 2008-06-27:
To add to CharB's comment, this issue with pre-lit trees is not limited to Martha Stewart's products. Nearly all of the big (Mega-lo mart) stores buy their trees from the same few Chinese tree manufacturers. And, the tree manufacturers buy their lights from the same few Chinese light manufacturers. The lights are made as cheaply as possible while still meeting the UL standards (ie, they are not intended to last for very long, just long enough to satisfy most people). Forget about getting any support on these products. Most stores will allow a return within 30 days of purchase, after that you are on your own. A Light Keeper Pro is very effective in helping to find and fix problems, assuming you have patience and take the time to learn how to properly use the voltage detector feature (few people really understand how the voltage detector works or how to properly use it).
Posted by navallt on 2009-12-24:
I have a Martha Stewart tree as well and the lights are failing left and right. I replaced the fuses in one plug and it did no good. However, why would you junk the entire tree? Just remove the lights that came with the tree, spend the $4.00 at Target to buy a new strand, and your problem is solved....isn't it?
Posted by bannjarrett on 2011-12-06:
I have the same problem with my martha stewart Christmas tree.We bought our in 08 and on Christmas eve the lights went out. The stand still turns though. I called the "hotline" thats on the box last year and this year with no luck no one answers). I got the last strings of lights to come on tonight, but thats it. We spent $259 on this tree and are very unhappy. Unstringing the light would be a chore. They are wound around the branches very tightly. Where is the quality in products anymore?
Posted by Allan on 2012-11-24:
why do they not offer ANY solutions on sections of the tree going dark? ?
Posted by Allan on 2012-11-26:
Posted by Michelle on 2012-11-30:
Just purchased a Martha Stewart tree and spent two days decorating....the lights worked for one day and then went dark.... I will never buy another martha stewart product again...
Posted by James on 2012-12-22:
I just purchased a Martha Stewart tree too..the lights worked for one day and then went dark...they blink in spots...they come back on for a few minutes and then go dark. Tried looking online for repair hints or troubleshooting, nothing but complaint pages like this one. I'm trying to find a fuse, but it doesn't seem like there are any? The plug converter is self-contained and cannot be opened. Does anyone have a newer model Martha Stewart tree? If so, where are the fuses located? Although, I do think there's a short in the plug.
Posted by SaraG on 2013-11-19:
My Martha Stewart tree is one year old... decorated it, and now it won't even turn on.

Posted by JoeMan on 2013-12-01:
Two days ago bought a Martha Stewart pre lit tree at Home Depot. Took several hours putting it up today and it looked great for three hours. Now lights will not work at all. Not a bulb problem and not a fuse problem. Must be a short in the cord. I guess. So frustrating. Christmas is suppose to fun.
Posted by drjohn on 2013-12-07:
You can't get replacement bulbs and whne a key light goes out, that's it. Martha Stewart should be sent back to jail.
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Posted by on 10/19/2003
ALPENA, MICHIGAN -- I like shopping at KMart ... Always have for many, many years. Now all of a sudden we are not getting the KMart ad in our Advertiser paper. When I called the advertiser paper, they said the KMart in Alpena requested no papers to outlying areas. Hey, I drive 70 miles to shop at KMart and you can't send a circular in the Advertiser as you used to do to save money. That my friends is a good way to lose money...not save. If we can't see what you have special for the week, why should we bother to drive that distance to shop at your store? Please let us have our K-Mart put back into our advertising papers ... not just in the Alpena News which we do not receive out here. Thank you for a reply.
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Posted by Anonymous on 2003-10-23:
If you haven't noticed, we don't care. Never have, never will. We only care about inner city people, who aren't smart enough to spot a bargin if it hit'em in the head. So go shop somewhere else...oh yea, there isn't anywhere else, so see ya soon.
Posted by Anonymous on 2003-10-29:
I thought I was the only person that drove out of their way just to shop at K Mart. I love K Mart. I would like to go to a Super K Mart that sells groceries some day. Those K Mart closings were very dissapointing. As far as receiving a K Mart sales ad, I don't know what to tell you. Possibly call them on the phone and tell them that you are a frequent K Mart shopper and would appreciate a sales paper.
Posted by Anonymous on 2003-11-04:
Why would Kmart decide not to send circulars with the Sunday paper to certain areas, especially at this time of year with holidays coming. Whose bright idea was that? Don't you know that people really look forward to the ad all year coming in the Sunday paper? I live in Alden, NY, and understand that Alden (who has 3 kmart stores within 15 minutes) will not be getting this ad anymore. Please say you will change this ridiculous practice. THANKS
Posted by Anonymous on 2003-12-03:
The Kmart Circular is available online at Kmart.com. Seeing as you already have internet service, you should find this convienient..
Posted by sindi on 2011-06-21:
I hate getting unsolicited advertising material and would be really upset to get it from 70 miles away. When the weekly advertisers land on all the sidewalks in town I kick them into the street for the street sweepers.
Posted by Sharon on 2013-07-21:
The ad may be available on the Kmart website but you have to jump thru hoops to find it, Just not the same as an ad in the newspaper that you can look at and mark up before you go shopping. This is just bad advertising on kmart's part.
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Yellowing white Christmas tree
Posted by Jopat on 12/13/2010
OREGON CITY, OREGON -- We bought a Martha Stewart white Christmas tree from K-Mart 3 years ago and find that is has been getting an uglier darker shade of yellow every year. We store it in a dark area in our attic when not in use. It's to icky and nasty looking that I am going to take all the decorations off and throw it away but just want to try this option first. we have had them before and never had one that turned so ugly.
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Posted by clutzycook on 2010-12-13:
A white Christmas tree just doesn't say Christmas to me. But, that's just my opinion.
Posted by trmn8r on 2010-12-13:
Honestly, I haven't heard any compliments about Martha Stewart-branded goods from KMart. First, there was the Martha Stewart Exploding Patio Table, and now the Martha Stewart Lemon Christmas Tree. There was another substandard product, but I can't recall what it was.
Posted by Mrs. V on 2010-12-13:
Martha Stewart Exploding Patio Table - Had that. It was a REAL mess to clean up :(
Posted by Venice09 on 2010-12-13:
Trmn, I think it was a folding patio chair that injured some children's fingers. She didn't seem very interested when a reporter tried to ask her about it. I've tried to be a Martha Stewart supporter because there are things about her that I admire, but sometimes she makes it hard to do.
Posted by Anonymous on 2010-12-13:
Venice, I'd like to love her, but, she somehow makes my skin crawl.
Posted by Venice09 on 2010-12-13:
I know what you mean, hothead. I'm an admirer of her accomplishments and how she handled her hardships, and of strong women in general, but she does manage to rub people the wrong way.
Posted by trmn8r on 2010-12-13:
I admire her strength as well, but by putting her name on an exploding patio table and a prematurely yellowing Christmas tree, she isn't doing herself any favors. Oh yeah, and possibly a patio chair that swallows childrens' fingers. I can just hear the comments in some families about "that Martha Stewart".
Posted by Anonymous on 2010-12-13:
It's amazing that you can find all kinds of garbage in the stores with just about anybody's names on it. As if...
Posted by PepperElf on 2010-12-13:
to be honest i avoid anything that martha makes
partly because i'm not a fan of her
and partly because i really don't like her styles.
Posted by Starlord on 2010-12-14:
Just curious, does anyone in your home smoke? When I was smoking, I had some white shirts in my closet that turned yellowish around the shoulder areas. That ended when I quit smoking in 2006.
Posted by Petula on 2012-11-25:
We have had two Martha Stewart white trees that turned yellow in our non-smoking home. I thought the first one was a fluke, but the second one now officially looks too horrible to put up as well.
Posted by Sherry 12-27-2012 on 2012-12-28:
I bought her white christmas tree from K-mart about 4 years ago. It was beautiful until it turned yellow. I had to throw it away after one season. Also a non-smoking home. Wish I could find another one that stays white!
Posted by Sharene on 2013-12-07:
Years ago we had a white Christmas tree it lasted for years and never yellowed. When it was time to replace it we once again chose white. This was 8 years ago. To our surprise when we unpacked our tree the next year it was yellow. Returned it to Kmart and the manager was nice enough to let us exchange it. This time I kept the receipt and the next year the new one was yellow also. Returned it and went to Walmart, and bought a white tree, kept the receipt and ended up returning it the next year also. (Was sure to get it in writing that it could be returned) 2 yrs ago bought a prelit white tree
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Customer Service/Return Policy
Posted by Not Happy Customer on 08/18/2007
RICHMOND, VIRGINIA -- I bought three pairs of shorts for my son on sale in the spring. Before I purchased the items, I told the clerk I was buying them for Sept. back to school, and if they did not fit, would there be any problem. None, I was assured. The shorts were stored in the K-mart bag, along with the receipt. I pulled them out today and my son tried on one pair and they did not fit. I went to a closer, local store to return them, and was told they would not take them back because it had been over 90 days. I spoke with the manager who was extremely rude, the store was filthy and the manager said she was the highest person in K-mart -- give me a break. I will never shop K-mart or Sears again (I bought a Craftsman lawnmower the same day, and the lawnmower broke the fourth time we used it -- my neighbor repaired the belt -- sheesh !!. So BEWARE -- if you're buying something from K-mart make sure it's an item you want. While I was at the store, another customer who had been waiting over 15 mins. for help in the jewelry dept. finally stomped out in disgust after asking three employees if she could get someone to help her.

This is why Kmart is failing -- awful customer service !!!!!

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Posted by MRM on 2007-08-18:
This ia an outrageous complaint Ive ever read. You should have let the boys try the shorts immediately after you got home so that you can return them if they dont fit. Buying shorts in the spring then waiting till school starts, to return the item is ridiculous. Dont blame the customer service, blame yourself for not knowing the return policy.
Posted by Nohandle on 2007-08-18:
Not Happy, I can understand people buying clothes on sale for their children to wear 6 or even 9 months later, but they take their chances and guess the size the child will be at that time. Again, they are taking their chances. Surely you don't expect a store to refund your money when you realized your child had outgrown the size you purchased on sale. Give the store a break and buy two sizes larger next time.
Posted by Anonymous on 2007-08-18:
You actually think the clerk cares when or if you might return the the short. Chances are, and an excellent chance, the clerk doesn't ever work there anymore.
Posted by firengine103 on 2007-08-18:
Nothing else to add except I hope you were not looking for anyone to agree with you here.
Posted by Anonymous on 2007-08-19:
Take the shorts to your local goodwill and consider it a good deed done for poor planning on how much your son would grow over the summer.
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Dean Stocking
Posted by GMEADE66 on 10/12/2011
I want to tell you about a wonderful employee you have named Dean Stocking. I came into the store at Christmas time and did not have much money to buy my children gifts. He spent hours with me so I could find a gift for all of them. God bless I have since learned he passed away what a sad day for Kmart and all who's lives he touched. God bless you Dean :=(
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Posted by At Your Service on 2011-10-13:
He sounds like a wonderful person.
Posted by KATHY WENDEL on 2012-10-05:
Posted by karenie on 2012-10-06:
Dean was a special person to many of us. It doesn't surprise me that he did all he could to help out this lady. There is not a day that goes by that we don't continue to mourn his passing, however we are given the promise of seeing him again one day.
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Kmart Customers
Posted by Iheartu on 09/30/2010
As a Kmart employee, I must say that Kmart is a family, and whether you think so or not, they do care about their customers. It is very difficult trying to please everyone, as I'm sure all of you know. There are rules and regulations as to how things are done, just like any other job. If you do not get your way, please do not verbally, or physically attack the employees! If you have a problem with something, please call the 1-800 number. If your merchandise doesn't ring up on sale, it's because corporate didn't put it in the computer, not because we are trying to overcharge you!! If you notice that something rang up wrong, tell us BEFORE you pay, and we can help you avoid making the trip to the service desk. If you ask the service desk person to go get your medication from the pharmacy, know that only you or an immediate family member can pick up your prescription, not even your spouse can pick it up, let alone a Kmart employee! Also, they are not allowed to leave the desk, because there are registers filled with money back there! I'm not trying to be ugly, but it gets frusterating when customers don't understand that there are certain rules we must follow in order to keep our jobs. No matter if we agree with the rules or not. Just like your jobs. Think about the grumpy customers you have to deal with before you treat someone else trying to do their job like poop!!
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Posted by MRM on 2010-09-30:
I like Kmart and Sears because they have good sales and they have rewards program where you get something back.
Posted by Anonymous on 2010-09-30:
I think this holds true in nearly every store or business. Customers are extremely demanding, and think that the employee can bend to their every whim and desire. While it is of the utmost importance to satisfy the customer, the customer must also realize that there are certain situations an employee cannot help them with. As "iheartu" implies, employees do not make the rules and regulations. They are simply hired to enforce them. A good example is when a customer becomes irate over the price of a combo meal, and begins to throw a fit in the direction of the cashier. Do they really think that the cashier sets the price, or has the ability to alter the price on their behalf. I often wonder how foolish us customers would feel if they recorded our actions and then played them back for us to watch?
Posted by Venice09 on 2010-09-30:
I never take my frustrations out on the employees for the reasons set forth in this review. Thanks for posting it. I hope it gets through to some people.
Posted by raven2010 on 2010-09-30:
Some great advise here.
Posted by Ytropious on 2010-09-30:
I think everyone needs to work in a big chain retail store for at least the Christmas season. It would change EVERY rude customers attitude.
Posted by Venice09 on 2010-09-30:
I agree, Yt. Although I've never done it myself, I've heard enough stories from family members to understand how bad customers can be.
Posted by Ytropious on 2010-09-30:
The rest of the year is nothing compared to season. It's like a star vs a supernova. Crowds, fad items that we never have in stock, shop lifters, scammers, phones ringing off the hook, long hours, always having to explain that you have no idea when X item will be in stock, hearing people say you ruined their Christmas because they failed to shop earlier in the year, etc. Omg, I think I'm having a panic attack just thinking about it, it's just around the corner! lol
Posted by Venice09 on 2010-09-30:
Thanks goodness it only lasts six weeks or so. But then you have to deal with the returns! I don't envy you.
Posted by Ytropious on 2010-09-30:
True that, but I've made a point to NOT learn to do returns where I work. There for I don't actually have to deal with the huge return lines. I do have to come over and test and inspect certain things though. It never gets old telling someone "works just fine for me!"
Posted by Skye on 2010-09-30:
I love my local K-Mart, and wrote my very first review about them.
Posted by MRM on 2010-09-30:
Skye, I assume you have their rewards card? What I like about this rewards card is that you can use the card in both Kmart and Sears.
Posted by Venice09 on 2010-09-30:
Yt.. haha!

I used to love Kmart. We had a very old, very small one here, but it closed back when they closed a lot of their stores. I think they closed mine because the building needed a lot of renovations. The other ones in the area are a little too far to make a special trip. I still miss shopping at Kmart. I bought a lot of stuff in that store over the years.
Posted by leet60 on 2010-09-30:
I don't take my frustration out on employees at Kmart or elsewhere. That being said, I hate shopping there in the last few years. Almost every store I have been in is dirty, poorly stocked and finding someone to assist you in a department is as bad as going to the DMV. While I have encountered friendly employees, most often, the only ones I can find are the two employees working in the 13 cashier lanes with most not even being open. I normally won't bother the cashiers as there is always a line and I know they are already overrworked.

In my opinion, Kmart has fallen far below the shopping experience they used to provide.
Posted by PepperElf on 2010-10-06:
"I'm not trying to be ugly, but it gets frusterating when customers don't understand that there are certain rules we must follow in order to keep our jobs. "

Nothing ugly about it. The only ugly thing is when people refuse to understand that there are some things you cannot do - either because of store rules or because of the law.

it's amazing how many times customers think they are entitled to laws being ignored just because... they don't like the laws.

and with scripts... it's no joke. there are very precise laws pertaining to them. the one about the spouse i'm not sure of but that may be something local to your state or to the store/chain itself. (cos i know mom always picks up the scripts but... never from kmart)

but yes very very very helpful review.
Posted by ok4now on 2010-10-08:
The only issue I have between Kmart and Sears is the pricing structure for the exact same item. Example: Back in the spring I saw a patio set that I really liked for $500.00 at Sears. In the same shopping center Kmart had it for $350.00. Does Sears feel that they attract a more upscale clientele so they can gouge the customer more? Consequently do Kmart shoppers expect more value so they keep the prices lower? I don't have the answer but you better believe that I seriously price shop between these two stores.
Posted by Venice09 on 2010-10-08:
Wow, that's a big price difference. I'm not sure why either, ok. I guess Sears feels they can get away with charging more, so they do. More people are looking for bargains at Kmart and wouldn't be willing to spend that much there. I don't think Sears and Kmart should sell the exact same merchandise with that much difference in price
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Employees Working On Thanksgiving
Posted by Downnwind on 11/22/2009
My family will NOT be shopping at K-Mart any longer due to their lack of compassion for their employees. Making them work on Thanksgiving Day is absurd and another all-time low for greed and the almighty dollar. Way to go K-Mart I hope your sales flop on Thursday ...

K-Mart ... NOT SMART.
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Posted by Anonymous on 2009-11-22:
No offense, lots of businesses are open on Thanksgiving these days. When I was a customer care supervisor for a national wireless company, the reps were scheduled based first on preference, then if no one else wanted the holiday, it went by length of service.

Such is life these days.
Posted by MRM on 2009-11-22:
Left Blank...
Posted by Anonymous on 2009-11-22:
Um, are you gonna fly on Thanksgiving or any other holiday? Airlines are open 24/7/365. I never got a holiday off when I worked for an airline
Posted by Anonymous on 2009-11-22:
Then you need to stay away from Wal-mart, cause they are open on Thanksgiving also.

I always remember stores being open on thanksgiving, my local fry's and Safeway have been doing it for years.
Posted by Abbie13 on 2009-11-22:
K-mart was open last thanksgiving too or at least the one down the street from me was
Posted by Anonymous on 2009-11-22:
Thank you, Kmart (and all the other stores), for choosing to be open when your customers want, and perhaps need, you to be open.

Perhaps the OP can complain about stores being open on the Sabbath, too?
Posted by Ytropious on 2009-11-22:
Guess what, employees choose to work Thanksgiving. Where I work we don't work Thanksgiving but they were leaning towards doing it this year. We were asked to volunteer on a sign up sheet. The sheet was FILLED by the time the day was over. There's nothing wrong with working Thanksgiving. A lot of places are open Thanksgiving so it's not like Kmart is going rogue or something.
Posted by yoke on 2009-11-22:
ER's will be open on Thanksgiving also. So will the police and fire departments. So K-Mart is not the only one wanting their employee's to work.
Posted by Anonymous on 2009-11-22:
Nothing wrong with folks earning a little extra income on the holidays.
Posted by Flexanimous Fellow on 2009-11-22:
The world doesn't stop spinning because of a holiday...Thanksgiving, Christmas, whatever the case may be. A lot of my family members work retail or in other industries that require working on holidays. That's why we typically do our get-togethers either a few days before or a few days after the national holiday, when everybody can agree on a date and time.
Posted by Abbie13 on 2009-11-22:
Target will not be open but they will be having employees coming in to get the store ready for black friday and and unloading a truck. This was voluntary the sign up sheet filled up fast. I too will be working in fact wednesday I close the store and will continue working until 5am.
Posted by Abbie13 on 2009-11-22:
Just to put this out there too many employees want to work it's time-and-a-half and they need the money.
Posted by Anonymous on 2009-11-22:
I don't have to work on Thanksgiving or the next day and since I am so new at my job, I don't get holiday pay. I wish I was working the holiday cause I am losing out on 2 days of pay. At other jobs I worked, I worked on holidays to earn the extra pay. Some people like that little bit of extra cash in their paychecks
Posted by MRM on 2009-11-22:
I would like to inform my fellow M3C that Walgreens is open on Thanksgiving day from 9am-6pm. Gobble, gobble, gobble...
Posted by Anonymous on 2009-11-22:
I'm of on Thanks and Friday, so that's cool for me.
Posted by Anonymous on 2009-11-22:
Thanks MRM, I'll be able to buy my pack of smokes lol
Posted by clutzycook on 2009-11-22:
So does that mean if your spouse suffers 3rd degree burns because your turkey explodes in the deep fryer, you won't be going to the ER? I always had to work either Thanksgiving or Christmas when I worked in the hospital. That's the way of things these days. If they weren't open on Thanksgiving and you needed something right away, you'd be on here complaining that they were closed.
Posted by Anonymous on 2009-11-22:
Comparing a Hospital to a store is like comparing apples and oranges. Kinda silly
Posted by Anonymous on 2009-11-22:
back in my younger days I volunteered to work the holidays so if there were any that had a family that wanted the day off, they could have it. That said, in retail jobs you are informed that you will be working nights, weekends, and holidays. There are no surprises.
Posted by Anonymous on 2009-11-22:
Well, I work 4-10 on Turkey Day. I will be cooking my dinner on Saturday since I am off. OP, compassion has nothing to do with it. If you really feel that bad for us, complain to your family and friends and the customer who demand the store be available to ship in.

What is funny is that you can bet your booty that corporate will be closed up tighter than Ft. Knox.
Posted by Anonymous on 2009-11-22:
Thats true Lady. Corporate was always closed on holidays. Our DM always made an appearance to show support. That man had my respect.
Posted by Anonymous on 2009-11-22:
Lolo..I just read my post. I said ship in...I meant SHOP in...I know I am tired now. And I am the one who complains about misspelled words!
Posted by goduke on 2009-11-23:
Some folks would rather work than have to be with their families. Some folks don't have a strong family to be with, so working helps them avoid feeling lonely on the holiday. Some folks need the money (remember all of those "in these hard times" posts?).

I suspect, however, that greed is not at the root. If cusotmers consistently stayed home on the holiday, then KMart wouldn't open. Guess it's a sign of the decline of the family. Probably should blame the gay marriage activists for that.
Posted by clutzycook on 2009-11-23:
I know it's completely different, Wally, but I had nothing else to make my point with. I use what I got :). Silly comparison aside, I still think this guy would be the one to complain if they weren't open on Thanksgiving and he needed some last minute stuff for dinner.
Posted by goduke on 2009-11-23:
One more question...if you won't shop at any store that's open on Thanksgiving, where do you plan to shop in the future?
Posted by CrazyRedHead on 2009-11-23:
There is only one day out of the year that WalMart is actually closed for and that is Christmas. When I used to work for a wireless service provider I worked every holiday until I made my third year there. Although it is nice to spend Thanksgiving with family and friends it is really only another day. If my husband chose to work on Thanksgiving then he gets triple time but since he has five years there he gets the day off.
Posted by Anonymous on 2009-11-23:
Write your congressman. In Oklahoma car dealerships and liquor stores by law can't be open on Sunday. It's passed all constitutional tests so ERGO pretty much any state legislature has the power to mandate that retail establishments be closed on Thanksgiving. Get involved!!! Make a difference!!!
Posted by PepperElf on 2009-11-23:
in ny i don't know about alcohol stores, but grocery stores can sell beer on sundays... but not until after noon i think or soemthing like that.

i personally cannot bash a store for being open on thanksgiving or christmas

1) These days my family goes out for thanksgiving dinner.
2) I've had emergencies when i needed something on either day and was thankful there was at least one place open

my one "boycott" rule is that i boycott all stores on the day after thanksgiving. there is no sale worth going out into that hell for. ;-)
Posted by Anonymous on 2009-11-23:
Pepper, here it is noon.
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Refusal to accept return on unopened items WITH receipt WITHIN 90 Days - blatantly ignoring stated return policy!
Posted by Damnfinecoffee on 02/25/2008
RICHMOND, VIRGINIA -- I run a business where I buy and sell videogames, and one of the places I have shopped with throughout the years is K-Mart. As I do a lot of purchasing from multiple retail stores, I am always ensuring that not only am I aware of each store's return policies, but that I keep all of my receipts in case I decide I need to make a return. It is rare when I do make such a return, but until today, I have never had any problems with doing so... after all, anything I do return is unopened, and the return by date is clearly listed on the receipts. If a return date passes and I choose not to make a return, so be it.

Today, I attempted to return approximately 25 video games across 4 different receipts, with return dates ranging from mid-March through mid-April. Those 25 items were just a small portion of the full amount of items that were purchased on those receipts (about 10% of the overall amount of items bought), and I made sure to have everything organized for when I entered the store, in order to facilitate an easy return.

Well, immediately upon entering the store and pulling the games and receipts out of the bags at the customer counter, I was confronted with accusations and questions - literally, I was treated as if I were some kind of criminal from the get-go. The first question/accusation that I received was the manager questioning where I got "all these games", and why I was trying to return them here.

I tried to show the manager my receipts and explain that I simply wanted to return these items, pointing out specifically that my returns were well within the 90 day policy CLEARLY stated on both the receipt and KMart.com. Most of these games still had the original KMart stickers on top of the shrinkwrap, and were clearly purchased from KMart. However, my receipts and the games themselves apparently did not suffice to quell the thoughts that I must obviously be some criminal trying to return stolen games to their store for whatever reason.

Just as the cashier is about to process the first return, a second manager came up and stated that "You need to remove your items from this store. We will not accept this return."

When I asked why and also asked to see where their store policy could contradict my receipts, the manager started becoming belligerent and threatened to call the police to escort me out of the store. I asked him for the phone number to corporate so I could consult with someone there. He proceeded to provide me with an incorrect number, while still threatening to physically remove me from his store.

I decided to leave and call corporate directly, but when I went outside to call them, the number that was provided to me was incorrect. The second manager who had threatened to call the police then came outside, and I informed him that he had given me an incorrect number, and asked him if he knew the correct number. Again, this person threatened to have me escorted away from the store, as it was "private property" and they were allowed to determine their own return policies independently.

I informed the gentlemen that I would be contacting corporate and that I would expect an apology for the abusive manner in which they treated their customer. He said that there was "no way in hell" that he would apologize and that he was "absolutely right". Yes, you read that correctly.

Now, I finally return home and look up KMart's customer support number and give them a call. I talk to a gentleman and explain the exact situation, and he puts me on hold for about 15 minutes. He comes back and tries to explain that the return policy for "media" items is 14 days, and it should say so on my receipt. Meanwhile, there is no statement REMOTELY close to this supposed policy on my receipt. In fact, I read the exact back of the receipt to him that states:

"A receipt dated within 90 days is required for all returns and exchanges... All returns and exchanges must be in the original packaging and contain all of the original accessories. Some items... including video games... will not be returned if they are opened."

I also point out that the last day to return these items is clearly stated in bold print on the front of the receipt, and that any unwritten policy to contradict these terms is false advertising. The rep starts to waver, but then says again that not all their policies are listed, and that 14 days is the return policy on games, despite all written evidence clearly stating 90 days with receipt, so long as the item is unopened.

He even then offers to call another store in the area and allow me to ask them their return policy... I have him call the next closest store while I am on the line, and when the person answers the phone, I state that I just want to make sure I have the return policy straight before I return the games I was planning on returning. The salesperson confirms that so long as the merchandise is unopened and I have a receipt, there will be no problem and that the 90 day return policy stated on my receipt is correct.

The rep then asks for his name, hangs up the phone with him, and then insists that the employee we spoke to (and that he recommended I ask) was incorrect, and that this fable of the 14 day return policy was correct, not 90 days... you know, as confirmed by store receipt, KMart.com, and a KMart employee over the phone.

Has anyone ever dealt with anything so absurd as this? Can KMart or any other store just randomly choose to change their written return policies at their whim? I know that this is an incredibly long read, but I am just completely flabbergasted here. Not only is this store attempting to contradict their own stated policies, but they were also incredibly abusive towards a customer who simply came in to make a simple return.

Any responses or thoughts would be appreciated.

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Posted by madconsumer on 2008-02-26:
if you have your own video game store, why were you returning these? why not sell them? the return of 25 games is a little fishy, receipt or not.
Posted by Principissa on 2008-02-26:
I can see why they had such an issue. I can see returning one, even two games without raising a red flag, but 25 games? I mean come on, what did you expect them to do? Depending on what kind of games those were and what console they were for, those games are priced anywhere from 20-60 bucks a pop. People do have those machines that can re-wrap those games, I'm not saying you do, but this is the perfect set up for a scam. They can't open the boxes so they think the game is in there, sell it and then the person buying it has an empty case while the person who returned them has 25 games that they didn't pay for. Just sell them in your store.
Posted by FoggyOne on 2008-02-26:
When the manager threatened to call the police you should have said "Good" or call them yourself. Let a 'neutral' party review their policy and why you couldn't return the items. Even if they gave you the wrong number for 'corporate' I don't think it is a secret number, you can look it up. All that being said, I would be quite suspicious too when someone came in, even with a receipt, to return 25 games. If I were a manager I wouldn't want my store to be an open warehouse for you to just buy and return a large volume of items. Maybe the policy should be if you have more than 5 items to return there should be (like many places) a restocking fee. I think you went far beyound what the normal return policy was intended to be.
Posted by Anonymous on 2008-02-26:
You put the manager in a very difficult position by trying to return those all at once. With scammers being abundant in today's world, certainly you can understand why it would raise questions within a manager's mind. Once that light has gone off in their head - they have to act upon it. It sounds like this manager was performing his duty for the store. A little more understanding on your part could have improved this situation. One more thing - if you do so much purchasing and returning with Kmart, I am surprised that you haven't already established a relationship with them, doing so could help you avoid these situations in the future.
Posted by Starlord on 2008-02-26:
I don't understand how you can maintain a business buying at retail and reselling. You can't possibly think you can sell for less than you paid and make a profit. If you charge more, in order to provide a profit, why would anyone buy from you when they can get it cheaper by just buying it at K-Mart themselves. You are either the worst businessperson I have ever seen or a crook. If I were the manager of a store and someone came traipsing in with 25 video games for a refund, my spider sense would be tingling like crazy.
Posted by spiderman2 on 2008-02-26:
So you are basically using KMart as your wholesaler and when you can't sell the items are returning them to the store. If you want to buy large quantities of items for resale, then go about it the way any retailer does, which is not buying from a competitor and expecting them to take back your excess stock.
Posted by tnchuck100 on 2008-02-26:
I agree with all the comments so far.

But, just in case I missed something, what does your retail/resellers contract with K-Mart state? Since you are posing as a reseller were you also avoiding sales tax? BULL!

I'm sorry, but your are the one in the wrong here.
Posted by damnfinecoffee on 2008-02-26:
I think a lot of you are letting the fact that I run an online business color your opinions on the matter. How I run my business should be inconsequential here - KMart makes plenty of money off of me as a consumer, and as a consumer, I should have the right to make a return for any reason within 90 days, as their return policy states. So long as the items were not opened, tampered with, or anything of the like, it shouldn't matter whether I bought the games to use as coasters in my house.

I don't have a retailer/reseller contract with KMart - I go in there like any other customer and pay the exact amount they are asking, including sales tax. Why should my choosing to return 25 items out of the 200+ items I purchased on those receipts be treated any differently than the person who returns 1 item out of 10 they purchased?

I absolutely understand why a manager would be wary, but that is why I'm very open and honest about what I do, and I provide all my store receipts, as well as identification if they ask. Considering that one of my receipts showed purchases totalling over $1300, I would think that would indicate that I am a reputable buyer from the store and not some kind of thief looking to skirt the system.

Anyway, you are allowed to have your judgements over the fact that I happen to run a business dealing in videogames. I am asking that you look at this issue from the very clear fact that a company is blatantly ignoring their return policy when their customer clearly followed the rules.

Foggyone - my initial thought was to let them call the police so that the situation could be resolved properly, but who is to say that they wouldn't simply lie about the situation - after all, 3 store employees, 1 customer, their property.

Anyway, I do appreciate the feedback relating to this matter. As I stated previously, I try to never return items, but in the rare case when I choose to make returns, I try to do all my returns at once - perhaps that is where I could have handled this differently and received a less malicious response.
Posted by Anonymous on 2008-02-26:
damnfinecoffee, I think you are 100% correct and KMart is NOT following there own rules and blatantly ignoring their return policy. I think because you are being so open about it that people think it must be a lie because that is what "we the people" have become a custom to, from the top on down.

Fight them and then fight then some more they must be made to follow their own return policy (s). Good review
Posted by Principissa on 2008-02-26:
You have the right to make a return, and they have a right to refuse it. You cannot walk into a store with 25 video games and expect them to not be suspicious. How do they know that you didn't take the games out of the cases and re-wrap them? The fact of the matter is this, you were trying to abuse the return system by returning 25 video games. You got caught and your return was refused. KMart doesn't care if you blow your annual salary in one trip to their stores, it doesn't matter that you were within the return policy. No does not equal rude/bad customer service.
Posted by Principissa on 2008-02-26:
Liddy, I don't think he's lying at all. I bought a movie from Target last year, the seals were on the top and bottom of the DVD case and it was wrapped. Paid for it, took it home and went to watch it later that night and there was no movie in it. I bought hubby Assassin's Creed for our anniversary this year from Best Buy. It's an Xbox 360 game. Once again the case was sealed and wrapped. Hubby went to play it, opened the box, no video game. I doubt the manufacturers forgot to put the game and movie in the box. This is a very common scam. And I agree with Kmart for not allowing the return. I basically paid 60.00 for an empty box. Do I think this person is dishonest, no, but there are people who are, and who is to say that this person wasn't returning 25 empty cases?
Posted by sunshine619 on 2008-02-26:
I agree with Lidman. If you have the receipt proving you purchased the games there and they are unopened and un tampered with then they should honor the return. Especially since you are only returning 10% of what you originally purhcased. It may seem a little fishy if you bought 25 games and returned 25 games, but you spent considerably more in their store than you are trying to return. If their return policy is in writing thay cant decide to change the rules if they feel like it. If I bought 100 pairs of socks and tried to return 10 pairs, i dont think it would be an issue.
Posted by Anonymous on 2008-02-26:
off the subject a little, but why would you purchase games at K Mart (retail) to resell. Maybe I don't know much about the market, but it seems to me you should be able to set up a wholesale account with the supplier with your purchasing volume. Just a thought
Posted by Anonymous on 2008-02-26:
don't ask me why that posted 3 times
Posted by MRM on 2008-02-26:
I was going to say that we got the point the first time.
Posted by damnfinecoffee on 2008-02-26:
If the managers had any cause to believe that any item was tampered with, they would have the right to open any merchandise to inspect in prior to accepting the return. And if it were determined that I was attempting fraud by returning empty/reshrinkwrapped cases, the store would have every right to prosecute me to the full extent of the law. I play completely by the rules. So should KMart.
Posted by Anonymous on 2008-02-26:
DD, are you seeing three's today???

Posted by spiderman2 on 2008-02-26:
I think the bigger KMart point may be that you are depleting their inventory, then they are reordering to restock and then you return and now they are double stocked. Maybe their wholesaler won't take back the items? I don't give a rats behind it is you are selling, you are buying in bulk from them and asking them to take back a huge amount of return merchandise. Your receipt may show xxxxx number of dollars purchased, but you are returning a good portion of what you buy. You are renting their merchandise.
Posted by Aerocave on 2008-02-26:
Damnfine: I am "in the middle" on this one...It is clear you were well-organized with your receipts and if you were within the window of their stated "90-day Return Policy," which is accurate, I can see your point. Whats right is right...But...here is where I see the problem...To walk into any store with 25 video games expecting a refund is simply ridiculous. The red flag would be raised so high, you wouldn't be able to see it! You should have considered this before you walked in. Maybe even considered returning them in "stages" (You said you had 4 receipts)...I don't blame KMart for pulling the "exception" card on this one...And for the record, I don't believe you are a scam artist.
Posted by heaven17 on 2008-02-26:
I couldn't have said it better myself, Aerocave. Totally concur.
Posted by damnfinecoffee on 2008-02-26:
spiderman2 - isn't KMart then just renting their merchandise from their wholesaler? The ratio of merchandise I have attempted to return against the total amount that I have purchased in the past year is less than one percent overall. I don't think that's a good portion of what I buy.

My spending in general would be much different at a KMart that listed a 14-day return policy than the 90 day policy that is advertised. By offering a bigger return window on items, KMart makes many sales to me that they wouldn't have made otherwise. Perhaps they wouldn't have that <1 percent return that seems to ruffle their feathers, but they would also be losing out on that other 99+ percent of money that they make from me.

Simply speaking, stand behind your policies. If you feel the need to make an exception, explain why in a reasonable manner so that the customer knows what to expect in future situations.
Posted by damnfinecoffee on 2008-02-26:
Aerocave - I appreciate the feedback, and perhaps I should have spaced out the returns so as not to freak them out. However, there were 17 items on one receipt (out of 80 items where I spent $1300+), and just a couple items on each of the other receipts. I figured it would be less wasteful of the store's time (as well as my own) to return everything at once. *shrug*
Posted by Aerocave on 2008-02-26:
You are going to think I'm nuts, but this situation reminds me of last year when we moved into our new house...we had so much trash that, in order to "comply" with Waste Management's "2 Trash Can limit" I actually had to "spread the trash out" over 3 weeks...It was a pain having all kinds of junk in my garage, but I knew if I didn't comply, the "trash guys" would just take the "2 Trash Can limit" and leave the rest...Ok, dumb story...I'll stop.
Posted by Starlord on 2008-02-26:
I can unsersrtand perfectly the situation now. You buy the games at retail with attenedant sales tax, then turn around and double the cost to sell them online. Thanks for the heads up. If I want a cartridge for my trusty old Nintendo 64, I will buy where I know I get the best price. If I had one of the new 'Gottrocks' systems, then I will buy my games at K-Mart or Wal*Mart, instead of getting rooked in by someone who charges twice what they are worth to begin with.
Posted by Starlord on 2008-02-26:
I can understand perfectly the situation now. You buy the games at retail with attenedant sales tax, then turn around and double the cost to sell them online. Thanks for the heads up. If I want a cartridge for my trusty old Nintendo 64, I will buy where I know I get the best price. If I had one of the new 'Gottrocks' systems, then I will buy my games at K-Mart or Wal*Mart, instead of getting rooked in by someone who charges twice what they are worth to begin with.
Posted by damnfinecoffee on 2008-02-26:
Aerocave - I don't think you're nuts at all with the comparison. Only real difference is that Waste Management notified you of the "2 Trash Can limit" ahead of time. If KMart had done the same, I would have either made several smaller trips, not purchased as much in the first place, or simply decided a return wasn't worth the trouble.

Starlord - Please don't make assumptions that have little to do with the topic at hand. You are welcome to purchase from anywhere or anyone you please. An item is worth what someone chooses to pay for it, and most customers are happy to have a seller who provides hard-to-find product at reasonable prices.
Posted by heaven17 on 2008-02-27:
"...most customers are happy to have a seller who provides hard-to-find product at reasonable prices."

But aren't these things hard-to-find because resellers are snatching them all up before regular consumers can buy them?
Posted by damnfinecoffee on 2008-02-27:
heaven17 - fair question. However, everything that I buy has been sitting on shelves for quite some time before I even think about purchasing them... It's not like I've been keeping anyone else from buying them long before I do. There's a difference between hoarding Halo 3 games upon release and finding a rare Final Fantasy VII game that's just been collecting dust for years.
Posted by Anonymous on 2008-02-27:
Interesting. So you see yourself as being comparable to an antique dealer, only with video games. You do the searching, buying from others, and people come to you for those hard-to-find games? People have been doing it with comic books for years - why not video games? Interesting.
Posted by chad14701 on 2008-04-09:
I messaged you personally

but i will also put this on here

Im a Kmart employee, and items purchased in the electronics department have a 30 day return limit.

I know its not fair, because they dont tell you this on the receipt, but Ive been wrote up for returning a game that was over the 30 days.

however I do believe the managers treated you wrong.
Posted by eckounlmted609 on 2008-04-29:
if you actually full read the refund policy it states that they have to right to limit or refund any refund. learn to read the hole thing before you get pissy.its not their fault you have selective reading skills and choose to ignore the part of the refund policy you dont like to acknowledge. thank you have a nice day!
Posted by mrs kmart on 2008-07-26:
i am a kmart emploeer myself, at the service desk.this is a classefiet case of customers who can not read signs or reciepts.we deal with this day in and day out, five hundred times, or more , a day, believe me damfinecoffee, we are getting a little tired of it.but please excuse the manager who might has been a litle rude about the situation.........Gesa
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Price Difference
Posted by Fazie on 09/08/2007
FLORIDA -- I was just at Kmart and looked at a electronic dart board (yes I'm thinking christmas already) and the price was 59.99 I then go to Sears and just happened to spot the same dartboard, same box, same brand for 66.99! If I could've found someone I would've certainly asked about it. Just be alert when shopping these stores. I don't know how the price can be different since it is now the same company.

You can find Sears stuff in Kmart and Kmart stuff in Sears.
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Posted by Anonymous on 2007-09-08:
Alley, I read a lot of marketing reports. One stated that a typical Sears is an anchor store in a mall so they pay a great deal higher rent then a free standing K-Mart. That being said a Sears has to have a higher mark-up than a K-Mart.
Posted by Pomona Guy on 2007-09-08:
I'd buy the cheaper one at K-Mart.
Posted by Hugh_Jorgen on 2007-09-08:
I know from working retail many years ago that prices often vary from store to store within the same chain. Once a month we got a list of items to comparison shop at our competition - if we were too high on an item we would drop our price to stay competative. And our competition used to check our prices as well.
Posted by sarahnkrystal on 2007-09-08:
I go to several Walmarts around me. One had baby clothes on clearance for $1 and I bought a lot, but I found an outfit that I really liked,but it wasn't my daughters size, so I went to a closer Walmart only to discover that none of the clothes I bought on clearance there were even on sale in this store.
Posted by ChuhBaca on 2007-09-08:
Yes, it's called a "competitive marketplace".
Posted by Anonymous on 2007-09-08:
I agree 100% with ChuhBaca.
Posted by squeekie on 2007-09-24:
K-mart although run by sears is considered a discount department store. (like ames,walmart, ect) (ames is gone) that could have something to do with it. I don't find Kmart to be much of a value though.
Posted by Anonymous on 2007-09-27:
Sometimes it can be location.
They pay more rent , it cost more to have products delivered to that area , The manager gets a higher salary,
the employees get a higher salary.
GREED. GRAB ALL YOU CAN OF $$$$$$$$$$$$.
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StarStarStarEmpty StarEmpty Star
Posted by V_peterson2001 on 12/03/2013
JOICE, IOWA -- I really would like to ask what the advertising officials were thinking when they came up with those commercials. I think that the "jingle bells" commercials is ABSOLUTELY RIDICULOUS!!! Did you people think that children would never see those commercials. Please remove them NOW. I will never shop at Kmart again and I know several other family members that will not be shopping there again either.
And as far as the GIFing commercials, I don't think I have ever been more annoyed by a commercial.
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Posted by Cwazychicken on 2013-12-03:
I thought it was kind of funny. But then again, i can see where people don't like it. But honestly, there are worse tv shows out there...take the kardashians for example. All they are famous for is being sexual.
Posted by v_peterson2001 on 2013-12-04:
I totally agree, I NEVER watch that show.
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