Billing and collection errors
CHARLESTON,, SOUTH CAROLINA -- Every once in a while you have the pleasure of doing business with a company that is run by a group of people that really know what they are doing. There are procedures and safeguards to ensure that ... read full review2 Replies - Latest reply on 04/09/2008
SIOUX FALLS, SOUTH DAKOTA -- I was with Knology for four years of combined Internet, Cable, and phone service. Every year they raised the bill. When I went to disconnect a year ago they apologized and knocked $15 a month off. NOT NEARLY ENOUGH. After a few months they tacked the $15 back on and raised the bill even higher. $140 a month for basic cable and Internet, oh yes phone which we never used.
2 Replies - Latest reply on 07/04/2013Add reply
I finally disconnected and went to Mediacom. Knology told me my final bill which I paid in full. Every month since then they keep sending me bills for misc charges and they are very poor with their customer service.
ADVICE: STAY AWAY FROM MEDIACOM, any specials they offer will be short lived and then they will financially rape you. Get Netflix and a new TV . . . . they are a dying T Rex in the technology field and will pull any consumes into the tar-pit with them!
Pay More, Get Less
DUNEDIN, FLORIDA -- Here are the complaints I have:
1) As a woman, I find pornography disgusting, and resent having to scroll through 7 channels of pornography with titles like "Slu**y Mothers" and "Hot Dripping Hos" ... read full review4 Replies - Latest reply on 12/10/2011
I contacted Knology b/c they just came to my area of grovetown and had a great deal for a bundle for 79.99 for the first yr with no contract. I set up my time for the technician to come btw 2-4. The ... read full review1 Replies - Latest reply on 10/08/2011
Nothing but greatness
SAINT PETERSBURG, FLORIDA -- I have had Bright House and Verizon. Knology offered similar service to BH and Verizon, but didn't try to force up-sale on me. When I know exactly what I want, I expect the representative to do just ... read full review
At least my house didn't burn down
PINELLAS PARK, FLORIDA -- During a storm lightning came into the house via Knology...the house flashed inside and then there was no phone (all lines burned out) no internet (computer burned out) no cable (their box burned out) ... read full review2 Replies - Latest reply on 11/15/2012
HUNTSVILLE, ALABAMA -- I'm paying 50 bucks a month for speeds that are supposed to be 25 down and 5 up. I'm lucky to see 3 down and. 2 up. I've had 4 people out to "fix" the problem with the last guy swapping our modem out. Still did nothing. I went and bought a brand new 120 dollar router thinking maybe our old one was about done for. Nope. God forbid it rains, then I'm lucky to be able to connect at all. Mediator might be a smaller company, but at least they provide a service that works! Bye bye, Knology. Your company has turned to crap answer I'm not staying. 1 Replies - Latest reply on 09/03/2012Add reply
LAWRENCE, KANSAS -- Unfortunately, I need to give a star rating because I can't give a lesser rating. I wish I could give a negative star rating. For several weeks, I have not been receiving all of my emails, having been ... read full review2 Replies - Latest reply on 07/23/2012
GROVETOWN, GEORGIA -- The real reason behind the internet issues within this area.
are because they are still having to rewire the entire area.
since they taken over from Charter and there is no telling just how long this really will take. Knowing that, I have heard more excuses since I requested their service and to top that of, they thought they were going blow smoke my way about billing people in advance.
I never heard of such a thing knowing they already had my first payment from the initial install.I thank god that I am moving from this area. The only thing good that I have to say is the area manager out of Augusta. Help me, and I am still having slow and freezing issues.
I feel sorry for anyone else in this area that just so happens to be having the same problem. Knowing that I am not the only one in this area that has been complaining about the so called service.
Knology Services Outdated
SUMMERVILLE, SOUTH CAROLINA -- We had Time Warner Cable since the day we moved to Summerville. After having Knology installed for our TV, Internet and Phone there are some issues that are making me rethink our switching to your service. ... read full review1 Replies - Latest reply on 05/03/2012
My old dial-up connection was about as fast as this garbage, and my dog is smarter than most of their techs I have dealt with. What an embarrassment! They aren't shy about ripping folks off, though! 1 Replies - Latest reply on 02/07/2012Add reply
I have been around the country due to the military. I have never had a worse ISP than I do in Columbus GA. They are making money hand over fist and will not upgrade the infrastructure enabling them to support the communities that they (LOL) support. On a recent call to their service department, I was told in regard to my 6 MB internet service that is actually running @ 2.5 consistently, that I should upgrade to their more expensive package in order to receive the 6 MB that I wanted. I was told that there is a throttle on my internet usage in order to provide internet usage to all of their customers. In my opinion, they should spend less money on customer coddlers and more on infrastructure and actual service.
1 Replies - Latest reply on 12/13/2010Add reply
If you have a choice, which like many I do not, AVOID KNOLOGY!!! It would be more productive if you burned hundred dollar bills for warmth in the summer here in Georgia than to pay for the (LOL) service that Knology doesn't provide.
RIP-OFF on so many levels.
CHARLESTON, SOUTH CAROLINA -- I live in an apartment complex that requires Knology. They are such a rip-off. I almost hate living here because I have to have such a STUPID cable service.
I pay 105 dollars a months for this horrible ... read full review2 Replies - Latest reply on 07/23/2011
STAY AWAY FROM THESE FOOLS
SAINT PETERSBURG, FLORIDA -- On Oct 16, 2004 I returned a cable box, remote, and cable modem to the Knology office in Pinellas Park, Florida and cancelled my account with Knology. I received a receipt the returned equipment.
On ... read full review
Called for the offers to change to Knology - the lady was so rude, short, did not want to take any time to give me details on what they offer in our area. I would never give them 2 seconds of time. Add reply
Terrible Customer Service
PANAMA CITY, FLORIDA -- I was quoted a price for monthly service and installation. Days later I received a bill for taxes and an additional 10 dollars... Called customer service to discuss the problem on four separate occasions. ... read full review4 Replies - Latest reply on 10/30/2012
Case # 34914960 Mike on the phone at Knology and the service man Travis were very professional and knowledgeable! Got my problems fixed very quick! Thanks! Add reply
GROVETOWN, FLORIDA -- Knology is by far the worst cable company I have dealt with. Their customer service department is rude, all they care about is their money. I regret going for the cheaper price. I cancelled services the day of installation, the cable guy did not inform me that he had to bury the cable since our neighborhood is so new, and since we are renting we aren't allowed to have anything buried. We found out only when we called them up wondering why there was a bright orange cable all around our house. We were promised a full refund of $114.00 but now we aren't getting one. I have been on the phone for the past week speaking with the ill informed rude customer service representatives with no results. I am going with Comcast! 1 Replies - Latest reply on 03/25/2012Add reply