SAINT PETERSBURG, FLORIDA -- I have had Bright House and Verizon. Knology offered similar service to BH and Verizon, but didn't try to force up-sale on me. When I know exactly what I want, I expect the representative to do just exactly that. I can understand offering an up-sale once, but don't push it or I will take my business elsewhere.
The price difference between the 3 ISP's is considerable. BH wanted $50+ per month for 10D:1U, Verizon was the same. Knology was $30 for 7D:1U. The internet only loads so fast, if you are not running a web service or downloading copious amounts of torrents, you are paying for speeds you will never use. Knology came to my house and rewired everything for FREE. No contract. $30 a month. The Knology rep's are knowledgeable, I don't have to give them a class on computers. When I call I speak to employees who SPEAK ENGLISH. Good luck with that for Verizon.
Verizon is by far the WORST customer service I have ever had to deal with. The representative had NO IDEA about internet speeds or how ISP's operate. If I go to buy a car, I DON"T WANT TO TEACH THE SALESMAN ABOUT THE CAR. Period. After the 10th time telling the guy I don't want the bundle, I just hung up. BH has good customer service and the rep's are knowledgeable, but it is priced the same as Verizon. When the weather is slightly bad... just a little, the service becomes very poor.
Now some insight for all of you throwing money away: FiOS only adds a few more feet of fiber optics, your computer DOES NOT have a FiOS port, you still use a ethernet cable to your computer or router. To browse the web you need 512k, for 1080p video streaming you need 10Mb down MAX. 7Mb down for me for a game has 144ms latency, that is 0.144 seconds. Not fast enough? If your internet slows down everyone in the neighborhood is likely slow, because of the amount of houses on each "node".
Watch your shows on the web, connect your TV to your computer, or use rabbit ears (if you don't have a lot of channels it is set up wrong) on the TV. (I get A LOT of channels, FREE, football, news, movies, no porn), metroPCS cell phone, router for Wifi. For broadband internet, 2x unlimited phones, and 50 channels of HiDef TV I pay just under $100 a month. 2 computers playing MMORPG's, downloading torrents in the background, and streaming radio, still at 0.2 seconds for latency. YOU DO NOT NEED 50 DOWN AND 25 UP.
LAWRENCE, KANSAS -- Unfortunately, I need to give a star rating because I can't give a lesser rating. I wish I could give a negative star rating. For several weeks, I have not been receiving all of my emails, having been notified of such by the senders. I call the phone number, only to be directed by "Automan" to input my phone number, for the purpose which has yet to be determined because after I finally do get to speak with a live individual, I am asked for my phone number. WHY? I already punched that in.
For the umpteenth time, I explain frustratedly that I am not getting all of my emails. I am informed that the email is a free service of Knology, as if that is an explanation for why I am not receiving emails. I have heard so many excuses over the past few weeks, with the blame being placed on everybody but Knology, with the exception of the second to last time. They informed me their server was down and all of the emails were backed up. Hence, that is the reason I received an email 6 hours after it was sent. I have been told by the General Manager that no emails have been lost. Well, if they aren't lost, they have been permanently misplaced.
I wish I had ISP options, but the only option in my area is a dish, which is equally unreliable. Here's a fervent hope that WOW will correct the abysmal service and cavalier attitude pervasive in Knology. It just pisses me off that I have to pay for wholly substandard product and service. The only thing Knology has to offer over their competition is service; and I feel I have been serviced... in much the same way a bull services a heifer. And apparently, I am in the majority of people when I discuss Knology.
SUMMERVILLE, SOUTH CAROLINA -- We had Time Warner Cable since the day we moved to Summerville. After having Knology installed for our TV, Internet and Phone there are some issues that are making me rethink our switching to your service. First, as an Internet Service Provider, Knology is extremely fast - we appreciate it.
Secondly, the Cable/TV Service is OUTDATED. The search engine that Knology uses, for searching programs, was used back in late 1990s. I don't want to have to scroll through every date to find a show I want to record or watch; plus Knology only allows you to forward ONE week, and you better know the date! Plus I don't want to spend my time scrolling through a huge list... that is time consuming. With Time Warner you could look for stuff a month in advance and set it to remind or record.
Also, if I miss a program, I can pull up the search on Time Warner, key in THE NAME of the show and it will list the past shows, as well as future shows. I COULD ALSO watch past airings of shows. For example, I was out of town for 2 weeks in Alaska... when I returned I realized I didn't record the show Justified. So, I brought up the search on my Time Warner box, and it listed all the Justified showings for the month. I selected ones I missed and started watching them. This makes it so much easier and flexible because you DON'T HAVE TO RECORD every episode of a show.
As for the phone, going to Knology from Vontage, now I have to purchase a caller ID... more money spent. Right now I AM NOT a big fan of Knology and WOULD NOT recommend them over Time Warner, unless it is strictly as a price comparison. Knology service is so 1990's and this is 2012! The company really needs to update their software. I am posting my review of Knology service, I don't want people to be miss informed, like we were.
I should have looked at these reviews before choosing Knology. I respect the one person who said they were pleased with Knology because the company worked with them in reducing their payments. However, that doesn't fix the fact that the service is shoddy and they are SO expensive!
My husband is in the military and we are stationed in Alabama. When we arrived on base we were given a list of three providers to choose from... and the dish wasn't provided as an option. I contacted Knology and scheduled a time for them to come out and hook up our service. Because our household goods hadn't arrived we were told we had to break up the connection because cable couldn't be hooked up without a TV. I've had other providers hook up the service without a TV and when I questioned this I was rudely informed that every company has their own rules.
It took three times to my house to get all of the rooms hooked up and both of our TV's receiving cable. We received one DvR box with HD and I was excited because we have been overseas for the last four years and this was our first time having a DVR. My parents have a DVR with their satellite service and I figured all were the same... I was WRONG. Our box can hold maybe six 1 hour shows before the hard drive is full. My parents satellite DVR can hold dozens of shows! If you set a timer to record a show you have to have the TV on that channel or it won't record. My parents' DVR will change the channel automatically and record the show.
My other complaint is weekly, sometimes daily I lose service. Sometimes I lose higher numbered channels for time on end and other times the TV will go out completely with a loud static noise emitting as if everything went to fuzz. When I have contacted their office I'm told there isn't anything reported in our area.... the main office is in ATLANTA GA. I'm in AL!!!! They don't communicate with each other when work is being done and it requires 5 calls about the exact same problem to show up as a problem. The problem isn't just the cable. The modem needs to be rebooted at least once or twice a week.
In the four years we were overseas I had to reboot the modem twice.... I've had to reboot this one twice just last week. I'm tired of paying this money for a service that is shoddy at best. We are supposed to be a country of innovations.... I see this country as just money hungry greedy companies who do what they can to get every last penny they can from the consumers.
I've considered lowering our cable to basic and getting rid of the worthless DVR and HD. However, one of my favorite channels is TNT.... it's now coming in extremely fuzzy and reminds me of the reception my parents got with the old bunny ears. If I get rid of HD I lose my ability to watch TNT. I truly believe the companies create these little problems like fuzzy TV and shoddy signals so we will upgrade and have to pay more. Money hungry and pathetic customer service.
RAPID CITY, SOUTH DAKOTA -- Due to a better deal, in August 2009 I switched cable providers from Knology to the other cable provider in the area. The switch seemed to go well. At the end of August I receive a statement stating that I was to receive a refund of $10.37. I patiently watched my mail box. When the Knology letter did arrive, which was in October, it wasn't a check but a bill for another month's services. I immediately call Knology and explained to them the error and that I should be getting a refund not a bill. They agreed and told me they didn't know why I was sent a bill and said they would check into it and have someone call me back.
Two weeks later I called them back to find out if any progress has been made. Nobody knew anything about was I was talking about and had to start over. After that I started collecting case numbers. After that phone call I expected everything to be cleared up. It wasn't. Fast forward to January 2010. I received a refund check for $10.37, which was the amount of an accidental overpayment on our last bill, and a few days later a notice from a collection agency stating that I owed $781.49 for equipment that I had not returned to Knology.
First off, the only equipment that I had was a standard cable modem which would cost around $50 to purchase, and second, I have the paper receipt that says I returned all equipment. I called Knology again and was told that my case was being sent to a different department and would be cleared up and I would receive a call when it was.
Again, one week later after not receiving a phone call from Knology, I called them and it was still unclear whether or not the errors had been corrected and once again I am left with a new case number and a promised call back. The only good thing I can say is that the customer service representatives have been very polite through this whole experience.
KNOXVILLE, TENNESSEE -- I had the bundled service through Knology in 2004. I called to have everything turned off except the cable internet. The following month I was charged the full amount for all 3 services. I Called Knology Customer Service and was told not to pay the bill and that they would correct the issue. I then had all the services turned off as I was moving with the military.
90 Days later I found they had placed the full overcharged amount on my credit as a collection account. I called their CS and paid the full overcharged amount to attempt to salvage my credit. All this accomplished was that it changed to a paid collection which is just as bad as the original.
I deployed to iraq in 2006 and could not continue my efforts to have this removed. I followed up with Knology in 2007 to once again attempt to remedy the issue. I eventually was told by CS that YES I did overpay the account and that they would cut me a check for the overpaid balance (which they did). I asked to have the collection account removed from my credit and was told "sorry we can't do that". I replied by saying that the issue was caused by incorrect billing and that I should not be penalized because of their error and again was told "sorry it's not our policy to remove collection accounts".
Well now I am tired of seeing this on my credit and I wrote Knology to let them know that I will be filing formal complaints with every website that will allow me to post my story. They replied saying that the account is at a 0 balance and to give them a call if I have any other issues. I KNOW THE BALANCE IS 0, I WANT THE PAID COLLECTION TAKEN OFF OF MY CREDIT!!!!
Knology has cost me thousands of dollars in interest hikes over the past 5 years because of THEIR billing and collection errors. It is unacceptable that five years later I am still suffering from Knology's careless billing practices. After doing a quick google search it appears this is a common issue with Knology.
The service, (Telephone, Cable, and Internet) is nowhere near the quality of the leading cable companies. Considering they charge just as much as their competition, there is no real benefit of selecting them over ANY other provider. So in short. I would NEVER recommend this company to anyone. STAY AWAY FROM KNOLOGY!!!!!!!!
PINELLAS PARK, FLORIDA -- During a storm lightning came into the house via Knology... The house flashed inside and then there was no phone (all lines burned out) no internet (computer burned out) no cable (their box burned out) the rest of the house was fine except their cable box outside which was totally burned out. Lightning had traveled thought their underground lines about 10 houses up and traveled into my house and did this damage.
They quickly got the burned out box and denied it was their fault. I had to repair their damage at my cost... about a month ago people working on their lines outside rang my bell and said did I have Knology since the lines still are there... I said no and the worker said well the lines are all burned... Wow what an honest company to deal with. I am with bright house now.
PANAMA CITY, FLORIDA -- I was quoted a price for monthly service and installation. Days later I received a bill for taxes and an additional 10 dollars... Called customer service to discuss the problem on four separate occasions. While some of these people were helpful, they all said different things and were unable to connect me with the original sales representative after 2 weeks. No solution to the issue and the last lady treated me like I was the one in the wrong. If there is any other cable/internet provider in your service I would use them instead. Or hope to God you get lucky enough to never have an issue you have to call in about.
SIOUX FALLS, SOUTH DAKOTA -- I was with Knology for four years of combined Internet, Cable, and phone service. Every year they raised the bill. When I went to disconnect a year ago they apologized and knocked $15 a month off. NOT NEARLY ENOUGH. After a few months they tacked the $15 back on and raised the bill even higher. $140 a month for basic cable and Internet, oh yes phone which we never used.
I finally disconnected and went to Mediacom. Knology told me my final bill which I paid in full. Every month since then they keep sending me bills for misc charges and they are very poor with their customer service. ADVICE: STAY AWAY FROM MEDIACOM, any specials they offer will be short lived and then they will financially rape you. Get Netflix and a new TV. They are a dying T Rex in the technology field and will pull any consumers into the tar-pit with them!
HUNTSVILLE, ALABAMA -- I'm paying 50 bucks a month for speeds that are supposed to be 25 down and 5 up. I'm lucky to see 3 down and 2 up. I've had 4 people out to "fix" the problem with the last guy swapping our modem out. Still did nothing. I went and bought a brand new 120 dollar router thinking maybe our old one was about done for. Nope. God forbid it rains, then I'm lucky to be able to connect at all. Mediator might be a smaller company, but at least they provide a service that works! Bye bye, Knology. Your company has turned to crap answer I'm not staying.