LAGRANGE, GEORGIA -- I have been shopping here for years. I enjoy the fuel points that you earn and use them frequently. Me and my family (husband 2 young sons) were getting gas. The attendant was angry because she was having to clean a gas spill at the next pump. When my boyfriend was standing at the kiosk waiting to pay she glared at him and shouted that she would be right there very angrily.
She was curt and rude, and following him to the pump informed him to turn off the car when we were pumping our gas. OK for ANYONE that has ever kept their car going, forgot to discharge static electricity or have been talking on their cell phone while getting gas, keep your comments to yourself you are no better than I. I have seen COUNTLESS people not follow these rules and nothing is said to them. This girl was in a bad mood and felt like being bossy.
My children were in the car, and it was a very hot day. So when we didn't comply, she turned off the pump, and as we drove away proceeded to shoot us a bird. This is the kind of trash that Kroger employs, and then refuses to take any action against them, even though she is clearly shooting a bird at customers on camera. The manager at this particular store is careless and lazy. He has since went on vacation before resolving the issue, and has this same cow running the customer service desk. Despicable.
DECATUR, GEORGIA -- Several times I have gone to KROGERS supermarket to shop and recently I have purchased meat from Krogers that is tainted. On one occasion I purchased the large roll of Krogers ground beef which was on sale only to get it home and open it when the tainted odor almost made me gag. Then a few days later, I purchased some oxtails only to get them home and the minute I opened them up, the scent of tainted meat hit me in the nose again. Then on another occasion I purchased two packs of the organic chicken they sell only to get it home and opened them up to cook the chicken for dinner only to be hit in the nose yet again with the smell of tainted meat.
On a few more occasions I have purchased tainted meat from Krogers. I have spoken to several of my family members and they have had similar experiences with Krogers meat. We tried to come up with a reason as to why Krogers meat is so often tainted and we concluded that Krogers meat products are priced so high that no one buys it so they let the meat sit for so long that when they do finally drop the meat to an affordable price, it has sit so long on Krogers shelves that it is spoiled.
We have learned that if meat products seem like a good bargain in Krogers then it's best to bypass it as it has probably been sitting at such a high price on the Kroger shelves that no one purchased it so when the managers of Krogers finally did drop the price, the meat was probably spoiling so they had to finally drop the price to get people to buy it.
Thank God I have the means that I can drive past Krogers to the PUBLIX up the street and purchase my meat products which are always fresh. I have not had a bad experience with any Publix meat products since I stopped buying meat at Krogers. By the way I am telling everyone I meet not to purchase any meat products that are ON SALE at Krogers or they will regret it. I learned this the hard way. Now I am a very satisfied customer at PUBLIX.
RIO HILL SHOPPING CENTER - CHARLOTTESVILLE, VIRGINIA -- Two weeks ago, I purchased a 1 liter bottle of "Mixed Berry Sparkling Water Beverage," distributed by the Kroger Co... After just having finished a 2 liter large bottle (purchased several months ago) of "Raspberry Flavored Seltzer Water, with other Natural Flavors," with a TM logo of of a large orange section (or cup) with one each of a red, purple, and green segment inside the large section (or cup), which I had noticed on other Kroger store brand products, distributed by Foodhold U.S.A., LLC... I loved the Raspberry Flavored Sparkling Water, which tasted like seltzer (unsweetened), with a nice scent of raspberry flavoring along with carbonation.
Imagine my surprise (shock, really), when the Mixed Berry sparkling water beverage (distributed by the Kroger Co.) turned out to be noncarbonated - not one bubble and, worse yet, very sweet! Before purchasing it, I thought I had checked for an indication of sugars other than "0 g of calories from sugars" on the label, but evidently I missed seeing Sucralose under ingredients, which may be an artificial sweetener.
At any rate, if it is the latter, shouldn't it have stated "artificially sweetened" somewhere on the labeled? I only purchased the Mixed Berry bottle because there were no flavored seltzer water bottles on the shelves and assumed it was a substitute. If you have discontinued the flavored seltzer water products, that is too bad for those of us who actually like seltzer, but, why did you make it sweet? There are so many other sweetened sodas in existence, I wish you would save one of the unsweetened ones for us?
By the way, I am generally well pleased with most of your store brands, especially the "Private Selection" items, and, to close this complaint on a good note, I must tell you that the Private Selection of Southern Butter Pecan Ice Cream is the absolute best Butter Pecan Ice Cream that I have ever tasted! It is delicious. I know this is too long an e-mail, so I'm sure you would not reprint it, but I thought that someone in your firm would like to know about the sparkling water and the Southern Butter Pecan Ice Cream.
LEXINGTON, KENTUCKY -- I was leaving the Richmond road Kroger when this man stopped me. He put his hands on my cart to stop me, asked for my receipt. He said, "mam, I am from loss prevention and we're checking everyone's receipts." I said. "Then why didn't you check the people in front of me receipt?" Then he said, "well we saw you pick up an item and when you went in another aisle it went missing." (This was a $3 item.)
He went on and on asked me to go show him where I placed it on the shelf. I said, "No, if you're that worried about it go check your cameras." He said, "No, go show me where you put it." I refused to do so. I was in a hurry. I asked for his name and he would not give me his name then he still continued to accuse me. He was extremely rude, public humiliated me and falsely accusing me of stealing and he would not let me leave until I said, "Here you want to look through my purse?" Then he said, "Just go." I had just spent over $50 that day. Why would I want to take a $3 item?
And when I contacted his boss he seemed very unconcerned on how I had been treated. He asked me if I had been in that store earlier that day I said, "Yes, I am in that store everyday sometimes 3 or 4 times a day." I am a mom I forget things but the way he made it sound I guess you're guilty of stealing for shopping in a store more than once a day and you're not allowed to change your mind and place an item back on the shelf. So from here on out I will never shop at Kroger again. They lost my business for good.
FORT WAYNE, INDIANA -- On 03 March 2013, my wife and I stopped at the Kroger store located at 6002 St. Joe Rd. Fort Wayne, IN. We were visiting the store to buy a gift card for a family member's 50th birthday. We wanted to purchase "a night out" for him and his wife. We went to the gift card stand within the store and found one that we liked for dinner at Applebee's and a movie pass at AMC theaters - totaling $50.00 ($25.00 for dinner, $25.00 for movies in one card).
After we returned home, we thought it would be nice to write on the gift card where the "AMC" theaters were located in Fort Wayne so they didn't have to look for themselves. Upon searching "AMC" theaters via "Google", we found there were NONE in our area. The closest is located about 80 miles south of Fort Wayne. We thought; why would anyone sell a gift card that no one can use?? We thought no big deal; we will just return it and explain to the management that they are selling gift cards that cannot be used in the area.
To our absolute surprise, we were told "Sorry, no refunds on gift cards." We said, "but you're selling gift cards that are not valid in this area! And this one has not been opened... we just want to exchange it." They again said "Sorry" and refused to return it. We were forced to purchase another gift card for $50.00 for a night out at another restaurant and a local theater. $100.00 later, we have a gift card that we cannot use unless we drive 80 miles to the nearest theater.
*Beware of Kroger stores gift cards. They will sell you cards to restaurants and movie theaters that are NOT in your area... You will essentially waste money on these cards, as you cannot use them, nor will Kroger take them back. It's a scam in the highest order. We will be reporting this to the BBB as well.
MARIETTA, GEORGIA -- I went into Kroger to use their Coinstar machine. As I was wrapping up my transaction the power went out. OK, no problem... it is how they handled it that was a little disturbing. One of the associates walks to the outside the entrance of the store, lights a cigarette and talks on a cordless phone to whomever. They start to close the store sliding doors and tells everyone to walk up to the front of store. As I am standing at the Coinstar machine 3 Kroger employees stand at entrance near carts and start small talk on how it took 2 hours last time for power to come back on.
I ask them "is there anyone that can get me my cash owed so I can get to work?" and the little boy employee said "there is nothing I can do until the power comes back on." I waited 10 min. Nobody came to fix anything. They let me sit there until I said something to another associate. I explained to her the situation and she said she would get my information, as I am telling the woman the little boy employee I spoke with first was laughing. As the woman went to the customer service desk I gave her my name, phone number and email address.
I have not heard from anyone from Kroger yet. It has been over 24 hours. I am outraged. Not only will I not ever step foot in a Kroger again. I spend more money at their competitor for better service and appreciation for my hard earned money. I have lived in Atlanta for over 6 years and worked in customer service for 16 years, I couldn't imagine a consumer walking out of my place of business and feeling the way I felt after I walked out of that inconsiderate establishment. They should feel shame because that have lost customers for life!!! I HOPE THEY READ THIS!!! YOU OWE ME MONEY!!!
BRANDENBURG, KENTUCKY -- Three weeks ago I went to Kroger customer service desk to receive a Western Union money transfer. I had the exact dollar amount and confirmation number to receive this transfer but there had been a mistake made by the clerk in Toronto where the transfer originated. Kroger would not allow me to verify the transfer by the confirmation number. I had been receiving a transfer weekly from the same person in Toronto for several weeks but the clerk at Kroger refused to give a damn about that. I had a picture ID with my current address also but she didn't care. I had been off work for 2 months following an injury and no income except what my friend sent from Toronto.
The night before this incident I had witnessed my nephews suicide and explained to them that I was having the worst day of my life. They continued to refuse my money even after I showed them Western Union's Policy stating that all I needed was the confirmation number to receive the transfer. Managers were called that wouldn't help and I left in tears after some choice words to the employee that had all the power. Every business in this town is like this. You would think the money came from their own pocket. The next day I unwadded the same form I gave them the previous day and the new clerk accepted it without question.
Today I went in to get another transfer and the same power tripping employee was there. She saw my name on the form and without another word to me called the manager and the manager without explanation told me to take my business somewhere else. They are the only store in my town other than convenience stores and the only one with a Western Union service. I hate them.
BIRMINGHAM, MICHIGAN -- One might think that if you were going to put a "Kroger" supermarket in an upscale community like Birmingham, Michigan...and even give it a fancy name like "Kroger Fresh Fare"...the be-powers at Kroger would make it at least AVERAGE on all fronts. On the contrary - the Birmingham, Michigan Kroger store is the worst-run (management is non-existent and what there is of management is composed of rude individuals who haven't a clue what it takes to "keep" a customer) supermarket or any food store I have ever shopped in.
They advertise their meat in the butcher display case as Angus, but generally it is more comparable to "steer". Not only is their routinely mold-covered fruit on display for sale, but I have actually seen produce employees putting out moldy berries, etc. The above are not isolated instances...each have happened more times than I choose to recant here.
The icing on the cake is if you dare take the berries back or the meat to their "non-customer service counter"...you are in for a real treat consisting of something close to a tongue-lashing by someone who claims to be "the manager" on duty.
I have personally called and written Kroger headquarters regarding these issues, particularly the browbeating by management of not only me, but so many others I have seen go through the same poor treatment. And guess what, absolutely NO follow-up by Kroger. Apparently they feel they don't have any competition in this area since Farmer Jack's closed and they own the only two major supermarkets in the immediate area.
I have found that it is far better to shop at Whole Foods and pay the dollar more a pound for "REAL ANGUS" beef, real fresh produce, and friendly staff and management. Apparently Whole Foods is far more particular in their hiring practices than Kroger. On a score of 1-5, I give the Birmingham, Michigan Kroger a -5.
HOUSTON, TEXAS -- My experience with Kroger on Montrose in Houston, Texas has been completely terrible and of great concern with being racist and bias. First I would like to start off by saying that the staff (Outside of the security unit) appears to be wonderful and in order with good customer care (At least they appear to be). But in any case, the only true problem that I have with this particular store (Which will keep me from coming back and shopping there again) is that the security staff was constantly harassing me (A well-educated, professional, career oriented individual of black decent) while I was with my 3 young children ranging from 6, 7, and 9 years old.
The security was constantly following me (And no other customer) in a VERY distasteful manner from a short distance, watching me extremely close while I'm attempting to peacefully shop as if I'm imposing a threat of some kind in which I clearly wasn't. From isle to isle they constantly followed me. And when I finally made it to the check out point, they stood directly by my side until I was done with checking out, paying for the items, and left the store. The security staff make me feel very inferior and uncomfortable.
Do not misunderstand me. I do not mind security conducting their job. But stalking me as I shopped shouldn't have been their assignment since I wasn't a threat of any kind. Two thumbs down for this particular Kroger on Montrose in Houston, Texas. I was completely DISSATISFIED with their security staff. And if anything, if they were truly concerned about me, maybe they should have also escorted me back to my vehicle to make sure I made it there safe - IN WHICH THEY DIDN'T!!! Honesty, from the experience of a well-educated, professional, career oriented individual of black decent who will NEVER shop there again.
Like most families today we are on a very strict food budget. I went into Kroger this morning to take advantage of the sale they were having on ground turkey and to pick up some groceries for the week. The ground turkey was advertised as $1.99 per pound of Perdue Fit & Easy ground turkey breast. I picked up three packages that had that exact wording since that was what the sales sign said.
When I got to my car to unload the groceries I was looking at my receipt and realized that I had been charged over 14.00 for three pounds of ground turkey. For that price I could have bought a whole bird. I went inside to customer service with the turkey packages and my receipt and the girl called the meat department. The gentleman from the meat department stated that I had the wrong brand and therefore was not getting the sale price.
I asked for a manager. I explained to the manager what the sign said, even went back there with him and showed him the sign along with my ground turkey and told him that these were the only packages that said Fit & Easy Ground Turkey Breast and if this is the wrong product the sign should be changed to reflect the correct product.
He agreed with me, and according to him the wrong product was programmed into the system and had an employee redo it so that the right product was on sale. He apologized and gave me a refund of 10.09. I know that 10 bucks doesn't sound like a lot of money, nor should I have been making such a big deal over 3 packages of ground turkey, but I can't help but wonder how many others were overcharged because of an error caused by their employees.