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Moist N Tender Pork - Horribly Processed, Inedible
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Rating: 2/51

HUMBLE, TEXAS -- As with another reviewer, I agree that the Kroger pork is tasteless, spongy off-texture, not fresh. These chops seem cured but in a way that they look raw. Probably vacuum packed originally, they could be a year old before they hit the shelf as fresh. I've tried twice, a year apart, and it's absolutely consistent.

Between their pork and the way they remove name brands and replace them with their store brands - and I mean they remove them so you can't even choose between the name brand and theirs - I've radically reduced my runs to Kroger. And it's a real shame because you can see their parking lot from my driveway. Convenience loses because I have to go to the other stores anyway to get everything on my shopping lists.

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3 Lb Kroger Brand Hamburger Meat
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Rating: 1/51

SMYRNA, TENNESSEE -- On 8/16/14 I bought a 3lb Kroger brand meat. I went to cook the meat on 8/28/14. When cooking the meat and tasting to make sure it was done I notice something in the meat. Pulled it out and it was rubber. Had my husband look at it and there was rubber all through the meat. (looks like it came off the grinder machine). Called the store talk to a manager name **. I think that's how you spell it offer me more 3lb hamburger meat. Really!

I had to stop cooking throw my sides away because the hamburger meat wasn't any good and your store only wants to offer another hamburger meat. Love Kroger but never again will I go to that store again. Wasted my gas to go back to Kroger to show them proof which I understand they need that but I had to waste my gas and time for again another 3lb hamburger meat... I'm so disgusted!!!!!!!!!!!! I do have the meat in my freezer which I will show my lawyer this week

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Insults at Starbucks in the King Sooper (Kroger) store
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Rating: 1/51

CO SPRINGS, COLORADO -- I was just told by the West Uintah Co Springs Co Kroger - King Sooper Starbucks manager that older people are more likely prone to be violent than younger people - I had just related discomfort with a person in the store who has done some very unacceptable behavior at my apt building. This manager and an employee were just leaning on the counters swapping stories when I asked for water and related my feelings.

The attitude was we don't have time to listen - there were no others in line. Well, I am past 70 yrs old now and took the manager's remark as a personal insult - I ask myself why do I put up with that?!!! Is there a more polite place I can go for a table and pleasant environment??? How about Wendy's folks!

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Krogers Is Adding Water A Lot To Their Beef
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Rating: 1/51

DALTON, GEORGIA -- A few years ago I purchased a large package of what was supposed to be quality ground Chuck at Krogers and when I opened the package up and removed the meat, there was a "Red Plastic wrapper" that had been cut in half and you couldn't see the package until you turned the meat over. This was a package of the cheapest ground beef that you can buy cut in half. Krogers meat dept had forgotten to throw the wrapper away before repacking it in their own meat dept wrapper and was selling it for quality Ground Chuck!! I swore that I would never buy meat from them again.

Well, this weekend, I broke my rule and bought an expensive SIRLOIN TIP ROAST from them. It weighed 4 lb and when it was cooked in the crock pot for about 4 hrs, it had already shrunk to about 2 lb!! THEY HAVE GOT TO BE ADDING A TON OF WATER TO THEIR MEAT and this time, I WILL NEVER BUY FROM THEM AGAIN!!!

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Poor Customer Service
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Rating: 1/51

HENDERSON, NEVADA -- 3 months ago I asked a store manager to add a product to the store. He refused so I contacted a local dist manager. He said he would look into it **. He worked through a Regional Brand Manager ** who told me after 3 month they would get me some product only to lose it in a warehouse. He refused my calls for over a week and then insulted me. I also consulted Kroger's customer service # only to also leave frustrated at how poorly trained they are in customer service issues. By the way the product I asked added is a product that is Kroger owned. Seems like a no brainer!

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Just Clean it Up already
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Rating: 2/51

DEARBORN HEIGHTS, MICHIGAN -- If you can smell fish when you walk into this store, it's not a good sign. Because of this I choose not to purchase any meat at any Kroger. Why is this store always dirty? Every time weather it's day or night, the floors are dirty, and there's always inventory in boxes sticking out in the isles, loose items stock piled in carts waiting to be put away, always! It seems to be getting worse.

I never saw this when it was Farmer Jack. It's only out of convenience, that I come to this store for milk usually, however I am more happy to shop else where, now that I have found a better place to shop and it is not as convenient, but its clean, and it does not smell like old rotting fish.

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Kroger Manager Does Not Support Our Troops
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Rating: 1/51

ARLINGTON, TEXAS -- As a veteran I have bought nutrition bars at Kroger for our overseas troops for several years. My purchases generally include one hundred or more of a specific brand. The store managers who work the day shift know me and approve my large quantity purchases. I recently decided to go earlier in the morning to make my purchases. The night manager at the Arlington, Texas Lamar store (not a real smart guy) implied I was a liar when I told him I was purchasing the bars for my veteran's group. Having spent over $50,000 at Kroger over the last several years this was the last straw. I was one of Kroger's best customers until this dummy ended it.

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Selling Old Food
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Rating: 1/51

HOUSTON, TEXAS -- Mall these happened from my last purchase 7.6.13. I have been buying in this neighborhood grocery for a long while now but the rotten orange juices (supposedly unexpired and new) were totally a waste of money. I thought the rest of the stuff that we got are OK but guess again unfortunately this chicken with rice branded but the cheapest brand went on sale but unlike the ones that I used to buy, it was totally smelling rotten as well. Lastly, the supposedly fresh fruit bowl worth $17.00 also had fermenting fruits with it. It's totally sad how they try to make money without considering the buyers' health.

I've been feeling real sick after my LBM of just a single sip of that juice. I don't or ever have any intention of damaging the grocery giant because they've been fairly doing well before but I don't know maybe it's just the branch or the employees that are being careless. I have not managed to return the products or to complain about it but I'm all ready scared of buying there again. Sometimes there are tactics done for profit that will eventually make things worse for them in the end.

Also, the employees look like they can't stand what they're doing but really I think it's Just this branch. I'm not one who complains about things around me but for all those things happening at one time is indeed a sad thing to hear about the good name that they've established for a long time.

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Daytona 500 Savings Home Downloading Is Not. Convenient
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Rating: 1/51

VA. BEACH, VIRGINIA -- Kroger Grocery Stores have changed their Daytona 500 coupon used to require that you go online and enter the coupons you wish to use prior to visiting the store. I went in to the Providence Road Store in Va Beach Va and told the manager I wanted to get the advertised discounts from my Sunday paper ad. She said I needed to return home (2 Miles), start my PC, go to the store website, select Daytona 500 ads, select each individual coupon I wanted to use on the Daytona 500 ads pages, enter my card number, Shut down my PC, return to the store (2 miles) and they would process these when I check out.

I asked if there was any way they could be entered at the store since I was there and ready to buy some of these products. Her answer "No there is not". Now that's service and an easy way to entice me to come regularly! I pass two other large chain stores to get there that are a mile closer to my home. Two weeks prior these coupons were automatically applied at the register at checkout.

Their ads now say "FAST TRACK TO SAVING". My "DAYTONA 500 FAST TRACK SAVINGS" was about to be the DAYTONA 508 NON -SAVINGS. Thanks Kroger for complicating my shopping experience and letting me know my how valuable my time and traveling expenses are to your CORPORATION. HAPPY YEAR IN PROFITS TO YOU. My only hope for you is that you can cry "THE DAYTONA 500 MADE US DO IT". If your advertising execs came up with improved user non-friendly promotion you are in trouble. Good-bye Kroger There are closer stores than you.

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Denied $20 Discount
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CARROLLTON, GEORGIA -- I recently received a mailing from Kroger Atlanta with a message from Bruce Lucia describing me as one of their very best customers and including a number of coupons “chosen especially for me”. One of these was a coupon that gave $20 off groceries for each new prescription brought to the Kroger pharmacy. What a contrast with the service I received at the Carrollton, GA Kroger store on 3/1/08 from Allyson Tant (Manager on Duty around 6:30 pm).

On Feb 29th I brought two prescriptions to the pharmacy along with the coupon which should have entitled me to two $20 off coupons for my next shopping trips. The woman who rang it up scanned it all correctly, noted on my coupon that I had used 2 of the 3 available offers for $20 each and informed me it would take about 20 minutes to load onto my Kroger card instead of giving me a gift card or paper coupon.

I returned the next day under the assumption that I would have $20 available on my Kroger card to apply to my purchase. I spent about an hour shopping, totaled my purchase and was told by the cashier that nothing was coming up on my card. She called over the manager ** who tried to call some office that was closed and then said I was basically out of luck, there was nothing she could do.

I explained that I would not have done a big shopping trip at Kroger that day had I not been told yesterday that I would have $20 available within 20 minutes and that this was clearly Kroger's error. The only solution she offered was to void my transaction (after I had spent an hour shopping!). When I said again that I thought it was very poor customer service to basically imply I was lying (I had my Kroger card and pharmacy coupon that had been noted on by the cashier yesterday and she could have just checked with the pharmacy!) and refuse to honor the $20. Her response was that she wouldn't know what to say to risk management.

How about that you give good customer service?? At this point she just walked off. I was not given any information about how to redeem the $20, a customer service number to call or anything. I noticed as I was leaving that she was just leaning against the customer service desk with another employee pointing me out and glaring at me. Like I had done something wrong my asking for the discount they offered me!

It seems obvious to me that good customer service would simply have been to check with the pharmacy, confirm the prescriptions and err in the customer's favor. I am now out $20 I should have been able to save on these groceries, that counts for a lot for a family on a budget. I am usually happy with Kroger and feel the give me a good value, but I am now reluctant to return except that your store owes me $40 in groceries for the two prescriptions but I have no idea how to ever recover it because I no longer trust your company to give decent customer service. If ** was giving the type of customer service they endorse than I will just shop elsewhere from now on.

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Kroger Rating:
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1.6 out of 5, based on 46 ratings and
99 reviews & complaints.
Contact Information:
Kroger
1014 Vine Street
Cincinnati, OH 45202-1100
1-800-576-4377 (ph)
www.kroger.com
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