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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

HENDERSON, NEVADA -- 3 months ago I asked a store manager to add a product to the store. He refused so I contacted a local dist manager. He said he would look into it **. He worked through a Regional Brand Manager ** who told me after 3 month they would get me some product only to lose it in a warehouse. He refused my calls for over a week and then insulted me. I also consulted Kroger's customer service # only to also leave frustrated at how poorly trained they are in customer service issues. By the way the product I asked added is a product that is Kroger owned. Seems like a no brainer!

Just Clean it Up already
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DEARBORN HEIGHTS, MICHIGAN -- If you can smell fish when you walk into this store, it's not a good sign. Because of this I choose not to purchase any meat at any Kroger. Why is this store always dirty? Every time weather it's day or night, the floors are dirty, and there's always inventory in boxes sticking out in the isles, loose items stock piled in carts waiting to be put away, always! It seems to be getting worse.

I never saw this when it was Farmer Jack. It's only out of convenience, that I come to this store for milk usually, however I am more happy to shop else where, now that I have found a better place to shop and it is not as convenient, but its clean, and it does not smell like old rotting fish.

Kroger Manager Does Not Support Our Troops
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Rating: 1/51

ARLINGTON, TEXAS -- As a veteran I have bought nutrition bars at Kroger for our overseas troops for several years. My purchases generally include one hundred or more of a specific brand. The store managers who work the day shift know me and approve my large quantity purchases. I recently decided to go earlier in the morning to make my purchases. The night manager at the Arlington, Texas Lamar store (not a real smart guy) implied I was a liar when I told him I was purchasing the bars for my veteran's group. Having spent over $50,000 at Kroger over the last several years this was the last straw. I was one of Kroger's best customers until this dummy ended it.

Selling Old Food
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Rating: 1/51

HOUSTON, TEXAS -- Mall these happened from my last purchase 7.6.13. I have been buying in this neighborhood grocery for a long while now but the rotten orange juices (supposedly unexpired and new) were totally a waste of money. I thought the rest of the stuff that we got are OK but guess again unfortunately this chicken with rice branded but the cheapest brand went on sale but unlike the ones that I used to buy, it was totally smelling rotten as well. Lastly, the supposedly fresh fruit bowl worth $17.00 also had fermenting fruits with it. It's totally sad how they try to make money without considering the buyers' health.

I've been feeling real sick after my LBM of just a single sip of that juice. I don't or ever have any intention of damaging the grocery giant because they've been fairly doing well before but I don't know maybe it's just the branch or the employees that are being careless. I have not managed to return the products or to complain about it but I'm all ready scared of buying there again. Sometimes there are tactics done for profit that will eventually make things worse for them in the end.

Also, the employees look like they can't stand what they're doing but really I think it's Just this branch. I'm not one who complains about things around me but for all those things happening at one time is indeed a sad thing to hear about the good name that they've established for a long time.

Denied $20 Discount
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CARROLLTON, GEORGIA -- I recently received a mailing from Kroger Atlanta with a message from Bruce Lucia describing me as one of their very best customers and including a number of coupons “chosen especially for me”. One of these was a coupon that gave $20 off groceries for each new prescription brought to the Kroger pharmacy. What a contrast with the service I received at the Carrollton, GA Kroger store on 3/1/08 from Allyson Tant (Manager on Duty around 6:30 pm).

On Feb 29th I brought two prescriptions to the pharmacy along with the coupon which should have entitled me to two $20 off coupons for my next shopping trips. The woman who rang it up scanned it all correctly, noted on my coupon that I had used 2 of the 3 available offers for $20 each and informed me it would take about 20 minutes to load onto my Kroger card instead of giving me a gift card or paper coupon.

I returned the next day under the assumption that I would have $20 available on my Kroger card to apply to my purchase. I spent about an hour shopping, totaled my purchase and was told by the cashier that nothing was coming up on my card. She called over the manager ** who tried to call some office that was closed and then said I was basically out of luck, there was nothing she could do.

I explained that I would not have done a big shopping trip at Kroger that day had I not been told yesterday that I would have $20 available within 20 minutes and that this was clearly Kroger's error. The only solution she offered was to void my transaction (after I had spent an hour shopping!). When I said again that I thought it was very poor customer service to basically imply I was lying (I had my Kroger card and pharmacy coupon that had been noted on by the cashier yesterday and she could have just checked with the pharmacy!) and refuse to honor the $20. Her response was that she wouldn't know what to say to risk management.

How about that you give good customer service?? At this point she just walked off. I was not given any information about how to redeem the $20, a customer service number to call or anything. I noticed as I was leaving that she was just leaning against the customer service desk with another employee pointing me out and glaring at me. Like I had done something wrong my asking for the discount they offered me!

It seems obvious to me that good customer service would simply have been to check with the pharmacy, confirm the prescriptions and err in the customer's favor. I am now out $20 I should have been able to save on these groceries, that counts for a lot for a family on a budget. I am usually happy with Kroger and feel the give me a good value, but I am now reluctant to return except that your store owes me $40 in groceries for the two prescriptions but I have no idea how to ever recover it because I no longer trust your company to give decent customer service. If ** was giving the type of customer service they endorse than I will just shop elsewhere from now on.

All Areas Going Downhill
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HOUSTON, TEXAS -- Kroger. Used to like them but not any more. First let's start off with the bread. A few years back they had good bread. About a year ago the taste changed. Now the bread is horrible. It's got some weird chemical taste to it. Either that or it falls apart on you. So someone, somewhere along the line obviously changed their ingredients to something cheaper which is not that hard to figure out. The meat is filled with die, which makes you think its fresh, yet when you get home, the next day its already turning. Their pudding used to be good as well, until about a year ago, then the taste drastically changed.

I'm not sure what's up with them, but something very different is going on with all their foods. I hope I'm not the only one that's noticing this. Their Kroger bottles now have a very flimsy plastic which breaks easy if you drop the water even one time. A whole will be in it somewhere and you'll lose your water. I confirmed this by calling customer service. My question was, did the company change the plastic on your Kroger water bottles to something cheaper? Well after about 1/2 hour on hold, then another 10 minutes getting transferred twice to two different people, finally someone could answer my question. Which was yes.

The apple juice doesn't even taste like apple juice. This was the one for $1.99. Do yourself a favor and dish out an extra 40 cents for name brand. Its much better. Oh and it actually tastes like juice. And of course we have price gouging. Why have a new low price sticker and then a week later raise to a new low price which is higher than the one you just put out? I mean really. Every week I go by and it says new low price $1.48 or something on that line, then the next week it says new low price $1.69? Do they think the shopping public are this dumb? We can see. If you put a new low price up, you need to keep it for more than one week.

Plus the fact that they are charging almost the same price for their store products now as they are the name brand products. Come on. It's store brand. Boy, they must think their stuff is really that good. Sorry but it's not. I've already stopped buying their water, and will never buy it again, just because I don't think it should have taking 45 minutes on customer service to answer one simple question. Their meats are out as well. Soon I will stop shopping their almost completely. I will only go on days they sell name brand products like the Del Monte vegetables on the mega ten events. Other than that I'm pretty much done with them.

Be sure to check your expiration dates too. Their employees aren't too bright. I witnessed one of them pick up a steak that someone left near the bread and go put it back in the steak section. Who knows how long it was left there, I took a look at it and looked kind of deep brown, probably no good, or on the verge of being no good. So I did what any reasonable person would do. I threw it down aisle 5 like a frisbee. Oh yeah. The baggers don't know how to put things in bags either. Half your groceries will be in the cart without a bag. So make sure you grab a few extra. Bye bye Kroger.

What to do ????
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CINCINNATI, OHIO -- Okay, so I went shopping at Kroger and I used an ebt card $260.55 to be exact, and I owed cash for non food $33.55 (I was paying cash with master card). After I had done swiped my ebt card she noticed she didn't use my coupons I handed her at the beginning of my order. She then tries to apply the coupons to my CASH balance which needs a over ride key from a manager and the manager is off this 50 yr old lady running a brand new Kroger 6 USCANS 2 lanes and front desk not to mention I go at midnight on the 9th because that's when my ebt balance is loaded to the card but this lady is always there alone on 3rd shift, but back to what I was saying.

So she then can't over ride because of no manager on site, so we then try to take to coupons off and you need a (OR) key for That too... so she pages a butcher in the back ~ his wife is the manager. He calls home and allows the cashier to talk to his wife ''The manager'' and she says try to pay with cash so I run over to a bank IN THE SUPER STORE and with drawl $40 with a small fee of a couple bucks ''fine''.

After sitting there for 1 1/2 hours trying to resolve this, she the (cashier) then gets permission from the butcher's wife ''the manager'', lol to collect the cash amount of $33.55 and suspend the order until she got there in the morning and she would fix it. Then the cashier takes a copy of my state id and my phone number in case of any problems. Not to mention I was Very nice during this 1 1/2 time period.

Then I wake up in the morning with a missed call from the police station. I call back and they say the card you used apparently didn't have enough money on it to cover Kroger's last night you need to go pay them. I tried to explain the situation and he got rude like I was a thief... so I then contact Kroger and ask them why they called the police on me when they have my info there, they said it was the professional way of doing it?!? Really?!? and now I'm mad because they made it out like I tried to get over on them, so I hang up and cal my ebt card to see if I did pay before acting an ass and then looking like one too.

And it tells you your last 10 transactions and it said may 10th 1:07 am in the amount of $260.55 then after that it says 6:33am in the amount of $260.55 refunded back to the account, so I call Krogers back... and tell her when I waked out that store every thing I had was PAID for... it was their error, and she admitted they had to cancel the whole order out and needed me to come in and re run my card again OR she was going to prosecute me.

So now I'm pissed and told them I have a life I was not going to stop what I got to do and come right there I then told her I stood there that night for almost 2 hours at their convenience and they would have to wait for my convenience to come back down. She goes on to argue it was only 54 minutes she watched the video bla bla bla...

So can I go to jail for this? If they do press charges what action should I take? Is this Illegal? Isn't a manager always supposed to there? (legally) I could have gone right down there with a simple phone call from Kroger but since I was contacted by the police with accusations being made, then her to tell me if I didn't come right there she was going to press charges on me, so I'm making it a point to pay them when I need grocery's again and will already be there (gas is over $4 a gallon) not to mention there was enough on my card $500 and all of my ice cream was melted and ruined. Any advice????

Resolution Update 05/11/2011:

So I was upset when all this took place and still a little upset about it ...but to answer your questions ..Yes you can use coupons in fact here if you dont use your kroger plus card with your food stamps they can suspend them this is for wic as well, I couldnt do nothing as for the re ring or just walk out because it was already taken out of the account , and as far as me not running right down there was I am married with two kids my successful business just collapsed and im on food stamps , and gas is alot for me in a suv and now every manager there and police are gonna put me as a thief , IM AN HONEST PERSON , it hurt my feeings to be called that not to mention im 26 and dont have sqwat on my record and i was gonna go pay but when i was already in the neighborhood like when I was taken my daughter to school in the morning ,and my reason for going that night was because I didnt have breakfast for my daughter b4 school she goes to kindergarten so they dont feed them, and its common to run out a week b4 you get more (ebt) so that last week my sources are dry and im living day by day until they come :( but I live in harrison ohio there is only 1 kroger here so i said cincinnati because you just never know someone from krogers could have ran across this and got me in trouble or something ,im not good with the laws or i wouldnt be here i just know how to stay outta trouble and the rest is just common Courtesy ,okay but on to it i talked to the police again and they didnt believe me and stil treated me like crap so i called krogers company and spoke to a higher person had her check into it she tels me it was their screw up she was sorry she made that kroger cal the police had them come down there and told the officer that treated me like shit it was their (kroger) fault EVERYONE of them kissed my butt and gave me gift cards and the cop Im calling his boss tomorrow because he didnt give me a chance to explain he just told me if i didnt pay he was gonna arrests me infront of my kids and that really upset me because if I cant talk to an officer that gets paid to protect me and my rights about my RIGHTS WHO CAN I???? and thats what brought me here thanks to all of you helpful or not nice or rude you all help me in making my decision

Kroger Manager Accused Fiancé Of Steeling, Then Assaulted Him Over Formula For Our 2 Month Old
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ALLEN PARK, MICHIGAN -- Today my fiancee went to Kroger to see if he could exchange our old cans of Enfmil for the soy formula since the doctor had us switch. He took the four cans to the service desk with no receipt, but they did have on them the markings Kroger puts on all their cans. He asked if it was possible to exchange. The woman looked the cans over then asked to see his receipt. He told her he didn't have it anymore but said they are from this store its the only place we buy formula. She said I cannot help you and turned to do whatever it is she was doing. He asked if there was any one else he could talk to about this.

She told him that it didn't matter who he talked to he cannot get money back without a receipt. He tells her again, he doesn't need money he only wishes to exchange them and feed his baby and asks to speak with her manager. She says fine and calls the manager when shes done she slams the phone down and says he coming but he told me to tell you no anyway so you might as well just leave. He said he will not leave he's going to wait and speak with her manager.

She then tells him to just get away from her. He says excuse me she said stand somewhere else or leave. He said "ma'am, I'm going to stand where ever I want to and wait for the manager. What the ** is your problem?" She proceeds to grab the bag of formula and says maybe I should just take these back. He said "what do you mean take them back? Do you mean you'll do the exchange? Cause unless you exchange them you definitely will not take them back I paid for those." So she throws the formula at him and tells him to get out!

He caught the formula as it hit him in the gut, at this point pretty upset with every one in the check out lanes watching him being accused, he said if you want it so bad take it and slid it to her across the counter. It stopped right in front of her. She acted as if he just threw it at her face. She came from behind the counter and grabbed his hand trying to drag him out the door. at this point the manager walks up and he pulls away from her. The manager says what do you want to know about the formula? He says forget about the formula I want to talk about your employee throwing things at me and accusing me of steeling.

The manager says he'll deal with that later now what about the formula does he need to know. And he asks about exchange policies. The manager says when did you buy it? ** says I don't know within the last month. manager tells him to wait and goes to talk to the woman. She pulls out another can from behind the counter of a different brand. ** didn't hear every thing they said but the saw the manager smile and heard ya, I just want to see if he really bought it. The man comes back to my fiancee now standing at the end of the first register and say were you here yesterday bringing back formula? ** says what are you talking about.

The manager says no, answer me I want to know if you were here. ** tells him he wasn't and the manager asks a cashier is this the guy he says yep that's him. ** says no it isn't, I was no wear near here yesterday. Manager say you need to leave your causing a seen get out of my store. ** say I don't appreciate this in fact I think it's **. I've been at work all day and come in here to take care of my family and you people act as if I'm a criminal in front of god and every one else and you say I'm causing a seen while defending myself. The manager tells him he can take it outside and ** says ya, let's take it out I'm not done talking to you.

so they walk toward the door and ** turns to say seriously you have the wrong guy I'm a good person trying to feed my family. Under the managers breath he hears "low life scum bag **." He says what did you say to me the guy says your a ** scum bag starting a scene like this. So they get outside and ** turns too face the guy and hes got his dukes up ready to go. ** says what your going to hit me now? The manager lunges at him and hits him a fist in the side of the neck and one in the shoulder. Then three bag boys jump in to restrain **. ** says are you crazy?

After he regains his composure of course he tells the man that's assault buddy you just lost your job manager says what are you going to do? You stole that formula you won't call the cops. ** says your pretty sure of your self to risk your livelihood. manager says call them! ** said let me use your phone man I will. Manager says just leave your causing a bigger scene... These are the facts as I recall them they might not be exact. I wasn't there so can't speak from memory.

My fiancee has long brown hair and a couple tattoos he is 30 but could pass for 24-25 I think this had allot to do with the way this played out but either way it's nonsense. They just lost our business for good. We have been loyal Kroger patrons for a long time and have spent a lot of money with their company. I'm absolutely disgusted! This Kroger is located on Dix and Southfield in Lincoln Park MI.

StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- Kroger charges almost 30% more on anti-inflammation drugs than Walmart's price. Got ripped off. They offered to price match, but had to spend $10 in gas to get the same back. Will Never have another prescription done at Kroger.

StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARRSION, OHIO -- Bought a table which was on sale for $39.99. All the parts were not there. Tried to take it back and they said I had to contact company. Tried for an hour and gave up. Not much patience at 72 yrs of age. It all went into dumpster! Got a better table at Wal-Mart for $30.00. I am a loyal Kroger customer! Will not purchase nothing but food products from Kroger from now on!

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Kroger Rating:
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1.6 out of 5, based on 46 ratings and
99 reviews & complaints.
Contact Information:
1014 Vine Street
Cincinnati, OH 45202-1100
1-800-576-4377 (ph)
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