Always have bad meat products
DECATUR, GEORGIA -- Several times I have gone to KROGERS supermarket to shop and recently I have purchased meat from Krogers that is tainted. On one occasion I purchased the large roll of Krogers ground beef which was on ... read full review1 Replies - Latest reply on 06/21/2009
No sale without Rewards card
WARREN, MICHIGAN -- I like Rewards Programs at stores, where you sign up for a free membership and they mail you coupons and Reward certificates. However, I don't like the programs, like Kroger's, where you can only get ... read full review25 Replies - Latest reply on 07/05/2008
ERLANGER, KENTUCKY -- I purchased an LCD television for $300 at Kroger. I realized that I had made a bad purchase and wanted to return the product. I could not find the receipt. I called the local store and they told me ... read full review11 Replies - Latest reply on 01/07/2008
LOUISVILLE, KENTUCKY -- Ordinarily I don't drink generic brand soft drinks, but I was at my sister's house recently and she had some in her refrigerator. I drank a BigK (Kroger brand) diet orange and it tasted as good as diet ... read full review23 Replies - Latest reply on 11/03/2006
DOUGLASVILLE, GEORGIA -- Every time I come into this store everyone is so kind and helpful. Today which is my favorite day because it is Senior Citizen discount day and not a lot of stores offer that. I was having trouble finding an item that I usually get on a regular basis and I ask a young lady to help my find it while she was in the middle of stocking the shelf, I can't remember her name but she had really short hair and glasses, it was around 3 p. m., She went out of her why to go into the back of the store and try to locate the item, I was about to loose hope because she was gone for a few minutes, but low and behold she returned with them item. I did expect her to come back at all because most young kids today don't care about the customers that much. She asked me if there was anything unless I needed help with and I told her no I think I have found everything else I was shopping for and I told her thank you and she replied My pleasure which really put the icing on the cake for me.
3 Replies - Latest reply on 03/14/2013Add reply
She was just a pleasant young lady. I definitely will return to this Kroger because of the experience today.
Beware of Gift Certificates
FORT WAYNE, INDIANA -- On 03 March 2013, my wife and I stopped at the Kroger store located at 6002 St. Joe Rd. Fort Wayne, IN. We were visiting the store to buy a gift card for a family member's 50th birthday. We wanted to ... read full review5 Replies - Latest reply on 08/16/2013
Kroger has been remodelling and expanding. That is great but what I'm annoyed of, they have more space alloted to their grocery carts than the shoppers car. I thought since they have expanded their store they will have more parking spaces. I circled several time to find a parking space but can't find anything. I ended up buying items at another store.
2 Replies - Latest reply on 03/21/2013Add reply
LOCATION HIGHLAND AND POPLAR.
COLLIERVILLE, TENNESSEE -- The purpose of this review is to compliment several employees at the Kroger store location on Houston Levee in Collierville, Tennessee. It should be SOP that employees are courteous and treat customers with respect but unfortunately this does not always happen. I was in Kroger yesterday and two employees I believe are an asset to Kroger. Their names are RHonda and Queen. RHonda was the checker and not only was she very friendly she went out of her way to help me with my groceries. Queen offered assistance to transport my groceries to the car. I am more than capable of toting my own purchases but the point was the service was offered. In my 20+ years of shopping at Kroger this has only happened twice which is really inexcusable. The other time was last year and the offer was made by a former Schnuck's employee. By the way Schnucks was constantly lauded for their customer service and deservingly so. The employees at the Houston Levee location, for some reason, have a better handle on customer service than the Byhalia location with the exception of Robert who has on more than one occasion gone out of his way to help me. I do think the employees at the Byhalia location need to take a page out of the customer service book from their counterparts on Houston Levee. Finally, these ladies are a credit to the Kroger Company.
1 Replies - Latest reply on 08/16/2012Add reply
ALLEN, TEXAS -- I went to Kroger yesterday and bought some boars head bologna.
1 Replies - Latest reply on 09/11/2012Add reply
they DID NOT GIVE ME WHAT I ORDERED AT THE DELI and they over-charged
I ask for the advertised bologna and at that time I told the girl behind the counter that it was not the advertised one. SHE TOLD ME NOT TO WORRY WHEN I gave them my card at the check out counter the price would change.
Well it not only did not change when I got home they charged me. 50 cent more than the price posted at the counter. I am through with this store.
I know that there are others in my area and I just hope they are more responsible than the one I have used for years.
reference store #034
HARDY, VIRGINIA -- I love Kroger rotis chicken, They advertise fresh cooked by 4 PM daily. It appears they cook too many chickens at one time and then reheat them dailey until they are black with overcooking. The employees try to tell you that it is the new seasoning. If you buy one you cannot eat it as it is so burned. This has been happening for months.
1 Replies - Latest reply on 07/07/2012Add reply
I have complained to the managers but I can never find a chicken that is not burned when I shop. It is as if their attitude is if you don't like it go somewhere else, knowing that this is the only big store at Smith Mountain Lake. I do try to take my business somewhere else lately as I find it annoying not to be able to buy a good rotis chicken on any given day I shop. Where is management these days?
Poor Training of Staff
RUFE SNOW KELLER, TEXAS -- Congratulations on becoming an outstandingly well stocked and clean store that offers a great variety of groceries including a wonderful variation of healthy organic products that include fresh fruits ... read full review5 Replies - Latest reply on 06/05/2012
BARTLETT, TENNESSEE -- I have never been to a place and felt so uncomfortable. It seems like the managers are out to get this caucasian hard working girl. She's always picking up shifts and coming in early or staying late. I have never been racists but seeing this happen to this girl is just so sad. She tells me stories all the time about the head manager Mr Kenneth [snip]. Always making comments to her while she's not on the clock. Picking on her for talking to an employee when really he should be getting onto the employee who is on the clock. I have never felt so sorry for someone. There is never enough baggers but yet a lady will go and complain when her detergent busted all over the floor when the belt was full of groceries seeing there was no bagger to help, just let it fall over but yet go complain about it. It seems like the harder you work in the retail business the less they notice how great of a worker you really are. 1 Replies - Latest reply on 05/21/2012Add reply
ANN ARBOR, MICHIGAN -- Today I was told that if 2 paper bags were not enough I could "go screw myself" by a Kroger bagger. When I confronted him he said that he said "have a nice day". This individual put all my groceries ... read full review19 Replies - Latest reply on 10/25/2012
FORT WORTH, TEXAS -- Halftime superbowl- went to Kroger in Fort Worth. Checked out with credit card, door alarm went off, guard knocked me down, and demanded I wait there till police came. I left sack at desk & asked they ... read full review4 Replies - Latest reply on 03/23/2012
OWENSBORO, KENTUCKY -- They told me to go to a us bank and there would be no fee. I accepted the $3.00 fee to get my money. $400 max per day. Called hotline, and they told me they couldn't refund the 3.00 fee since I accepted, and to make sure the atm machine(which is attached to the us bank stand-alone building)was owned by the bank. This is a max-scam. SEC need to investigate. I'm reporting this to the securities and exchange commission after this post.2 Replies - Latest reply on 03/08/2012Add reply
Down sizing weight
MACON, GEORGIA -- Why is it that all packaged products are being down sized? The size
is less but the prioes have gone up. Do you think we are all stupid? There are more people out of work and living on less and manufactures ... read full review8 Replies - Latest reply on 11/27/2011
We Are not stupid!!!!
CINCINNATTI, OHIO -- I have been a loyal customer of Kroger's for thirty five years or more, so when I see what I am seeing now at Kroger it makes me sick.
I buy Kroger's brand of powdered coffee creamer about every two ... read full review7 Replies - Latest reply on 10/25/2012
HOUSTON, TEXAS -- My experience with Kroger on Montrose in Houston, Texas has been completely terrible and of great concern with being racist and basis. First, I would like to start off by saying that the staff (Outside ... read full review11 Replies - Latest reply on 08/21/2010
You are selling peeled green headless shrimp in Kroger brand packages that say in large bold font something like "25-36" shrimp then underneath in fine print "in this package". That is deceptive merchandising. ... read full review4 Replies - Latest reply on 07/31/2010