LA Fitness Memberships - Page 2

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2.0 out of 5, based on 3 ratings and
37 reviews & complaints.

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Bad Members
Posted by on
Rating: 4/51
WAYNE, NEW JERSEY -- I have been a member at LAFitness in Wayne, N.J. for over a year now. I have had some trouble lately with some bad members.I do not know who they are. Some of the things that have happened are my missing items, the naked men running in the ladies locker room.

It stopped for a while now it is starting again. This time it is only the one man I have seen before running in and out. The last thing that has happened to me is that someone put a dirty blood soaked kotex into my shower bag. When I reach into my shower bag I was so upset to find a dirty bloodsoaking womens kotex in it. That is so terrible for a woman to do this to me.

I do not know why these people are like this to me. I liked going to this LAFitness. The staff seems to be nice to me. They liked to joke around a lot of times. I cannot believe any of the staff would do this to me. They have been helpful at times and many of the members also have been so nice and helpful to me. Also there is a really nice women that is such a wonderful person. She has been a great help to me at times when I did not expect. Thank god for her that she was there.
     
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elizabethbariso on 2012-10-18:
This is to add some more information to this problem at LAFitness that I had a woman informed me that a woman there is the one doing some of these terrible things to me as far as the naked men who knows what they are up to.
ElizabethBariso on 2012-10-24:
I do miss going to this gym I just might rejoin again soon I hope the terrible thngs that have happened in the past does not happen again.
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Difficult To Cancel And Lied About Reasons Over Phone
Posted by on
Rating: 1/51
COVINGTON, WASHINGTON -- I called in to cancel my membership, and I was told it could not be done due to ID protection. They had trouble with kids or others cancelling a membership. You can only cancel from 9am to 5pm, and it must be in person. You will also be paying/prepaid month ahead of when you are cancelling.

I was able to cancel in person with only my keycard and no other ID. There is no reason it can't be done over the phone.

I might have rejoined at a later date, but this is the second worst customer service I have ever had. I consider preventing something being done over the phone for customer retention only unethical business and a waste of time.
     
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Cwazychicken on 2012-07-07:
Most gyms work like this. It is very hard to get out of contract with people like this.
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Worst Service After taken over from Bally Fitness
Posted by on
BOSTON, MASSACHUSETTS -- I was member of Bally Total Fitness. I had cancelled my membership with them. If you search on them they are 1 star rating. Now they are bought by LA Fitness. Out of nowhere they started charging me money even though my membership is expired with Bally Total Fitness. They are as useless as Bally. I called them to cancel my membership and they said I need to go to some club to cancel as they cannot do it online. I can login to Bally but it forwards it to LA where I cannot login. What a mess. Very dishonest company.
     
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Worst Service on 2011-12-28:
File a complaint with your state's attorney General's office. If you were no longer a member at Bally's, LA Fitness is scamming you the way they due to thousands of other consumers. Do this immediately, and send in a cancellation form via certified mail and follow up via phone with LA Fitness. You are in a nightmare, time to wake up and take charge.
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Underhanded practices
Posted by on
SCOTTSDALE, ARIZONA -- Shame on LA Fitness... I have had a membership there for at least 10 years. It was a $99 a year membership. When they called my husband to remind him that his membership had come up for renewal, I went in to renew his membership and mine. It was then that I was told that my membership had lapsed 4 months ago... I did not get a notice in the mail. I did not get a phone call... I did not get an email... So now they are telling me that I can pay $799 and get the $99 yearly renewal. Yeah, right.

They tried to tell me that they did not have my phone number but when they were looking up my husbands information, they typed in my home phone and my husbands, my daughters and my name came up. Yeah, right.

My suspicion... they deliberately let my membership lapse because it was only $99 a year.

Shame on you LA Fitness.
     
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jktshff1 on 2011-07-14:
I usually keep up with when my memberships etc expire. I happen to have a calendar. Stuff happens.
Anonymous on 2011-07-14:
Sounds like if they really wanted to get in touch with you, they probably could've. But it is far easier to just close your account and charge you out the wazoo for a new one. Good review!
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Cancellation Trial Period.
Posted by on
REDONDO, FEDERAL WAY, WASHINGTON -- We join LA Fitness on Jan 9th with "Will" the assistant manager onsite. Told us that we are given a 7 days trial period to cancel. He signs us up. First he had us signed the agreement with simple explanation of the initiation fee of $175 for family and $25 ++ for each adult, first month and last month. All good and dandy. Then my husband and son decided not to join since they are busy with school activity. I stayed. So we into the center on Jan 15th to cancel my husband and son trial membership. Will the manager went into the system and printed out 2 forms and told us to mail it out. Then I ask how do Iget a refund?? He said to visit the GM onsite on weekday when the GM can only do this. Anyway I finally made it on Thursday 20th to ask for a refund. Another manager help me and told me that my membership was not cancelled. He cannot do anything without a the operation manager and he needs to ask Will and operation mgr to find out what was not done. LA fitness is a scammer for MONEY only. BE cafefull when joining!!
     
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Alain on 2011-01-22:
With many of these 'trial' memberships once you sign the contract you're pretty much at their mercy. Good luck on getting your refund.
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No Help
Posted by on
CRESCENT SPRINGS, KENTUCKY -- Please be sure to read the fine print when you cancel you LA Fitness membership. My daughter was home from college for Christmas. I purchased a membership for her to work out. Minimum 2 months when she is home for 3 weeks. I agree to this and was told when she goes back to school go to the front desk to have the membership cancelled. I go to the front desk Friday to cancel her membership. I am handed a piece of paper that I have to mail into "CORPORATE". Not what I was told when we spent the $50 dollars for a 3 week membership. So I ask the manager if she would put the form in the mail and get it to "CORPORATE". NO CAN DO! You need to mail it yourself.

I look at the clown salesman who sold me the $50 3 week membership and he is useless. The gym is nice but their attention to detail and customer service are in need of a workout / body makeover!!!
     
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Skye on 2011-01-10:
You always have to send cancellations in writing, certified registered return receipt mail to corporate. This protects you, so you know by getting back the signature card, that it was received.

They gave you bad information the first time, but all this should be in the contract already, regarding cancellations. ALWAYS read the fine print, as you stated, because that's what it's there for.
ricklaw on 2011-01-13:
The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently prosecuting a class action suit against L.A. Fitness International LLC in federal court. The suit alleges that L.A. Fitness’ cancellation procedures for its monthly membership agreements are unfair and deceptive because members are charged additional monthly dues even after they have attempted to cancel their memberships. L.A. Fitness denies these allegations. We are currently gathering facts in support of these claims. If you have any information concerning L.A. Fitness’ cancellation procedures or practices, please contact Eric Lechtzin toll free at 1-888-891-2289 or 215-875-3000, or by e-mail: elechtzin@bm.net. For more information about this case, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

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Don't Let Them Scam You When Cancelling Your Membership!
Posted by on
ANDORRA, PENNSYLVANIA -- I was able to cancel my month-to-month membership immediately!

They told me I'd have to get a form from the club or print it out from their website and mail it in. (Apparently, this is in the original contract when you sign up!) I told them that that wasn't acceptable, since my next billing was going to be in 5 days.

I tried calling the 800-number but the member services option didn't work. So I went to the club and the manager dialed someone from the phone on the reception desk. Great move, since anyone coming in could hear what I said.

I asked the representative to tell me what number I could call in the future for member services - she wouldn't!

After I refused the snail mail option, she told me that she could process the cancellation over the phone, but that it would take 5 days, and since today was the 23rd and my next billing was the 28th ... wait for it ... I would have to pay another month! I told her I'd tell my credit card company to reject any future charges from them.

Finally, she told me to talk to "Brian" at the gym, who would cancel my membership. Who's he? The guy sitting at the other end of the reception desk. Would she need to talk to him to let him know? He's been listening to the call the whole time! Creepy! That would explain why she kept saying "Yes" and "OK" on the phone, but not in response to me.

So he cancels my membership, effective immediately, as easy as pie, and sends me an e-mail confirmation on the spot.

Oh, and the gym? There are no towels, the classes were often overfilled, I often had to wait for equipment, and one of the trainers kept bothering me and others in the middle of our workouts to sign up with him for a free training session. And half of their free training session is a sales pitch. Ugh!
     
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Slimjim on 2010-04-26:
Good review. Clearly one of those companies that uses tactics to deter cancellations, like AOL and XM radio.
Anonymous on 2010-04-26:
I agree good review. I recently canceled my Netflix account because I seldom used it. Anyway, it took all of two mouse clicks to cancel my account. The extremely easy Netflix cancellation process leaves the door wide open for me reestablishing my subscription some day. If it had been a pain in the ass then that door would be shut for good. I don't know why more companies don't 'Get It' that if you screw with people on the cancellation process then you'll probably lose a customer for life. Businesses are so Mr. Magoo short sighted these days.
kareninphila on 2010-04-26:
About shutting doors - exactly right. I started the whole process just wanting to freeze my membership, then found out that they would charge like $10/month, so I decided to cancel. After going through the whole process, Brian in the end asked me if I'd want to freeze the membership instead. I told him no because of the charges. And then, of course, he offered to waive the charges "for a while." But by then it was too late, I told him I'd just have to go through this whole rigamorole later, so I might as well just cancel now. I'd never consider going back to LA Fitness.
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WORST CANCELLATION POLICY EVER
Posted by on
LOS ANGELES, CALIFORNIA -- They seem to deliberately make it difficult for people to cancel their membership.
I called my local gym to cancel my membership and was told I needed to fill out a cancellation form and mail it to the gym. They said the form could be downloaded from their website or I could pick one up in person. I tried downloading it but either the site was not working or my account was not working. I called on the phone to obtain a cancellation form and was told I needed to come in person and speak to only the manager, who by the way does not work evenings or weekends. I work regular hours like most people, so how was I supposed to come in and meet the manager in person? I finally got some free time and went in to see the manager, who told me that I did not need any special cancellation form and that I could have just sent a simple letter in the mail !! Well all of this process took 2 weeks and I have now been billed for another month's membership !! The manager refused to refund this month's charges, stating that their cancellation policy is "clearly outlined" in my membership contract. Really? The contract that I signed 2 years ago? Why didn't any of the LA Fitness people who I spoke with on the phone multiple times in the past few weeks just tell me to mail a letter? Why did they keep redirecting me to the manager? My guess is they deliberately gave me the run-around in order to delay or prevent my cancelling. Its a scam, IMHO.
     
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dan gordon on 2009-12-09:
you can e mail a cancellation online. no muss no fuss. You should know that almost any cancellation should be in writing. I think their policy is pretty clear.
goduke on 2009-12-09:
Yes, really, the contract you signed two years ago.

Here's a simple rule you might want to follow going forward. If you sign a contract, hang on to it. It might become important later.
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LA Fitness - incompetent management and lies
Posted by on
HAMDEN, CONNECTICUT -- It is true that the facilities are probably the best in the area (which admittedly blinds LA Fitness' members for a while), but the management is beyond terrible. I have been a member there for 3 years and am finally canceling after being drug through the mud one too many times. I have had a series of problems, mostly related to billing and overcharging. For example, I purchased training throughout my membership and have been inappropriately charged over $2000. That is correct....$2000 - all of it due to employee mistakes. I tried for 5 consecutive months to stop the monthly billing so that I would quit accruing training sessions, but each time being assured the billing would stop. However, it never did. Not only was none of that money refunded (as was promised on several occasions), I was also inappropriately charged a membership enrollment fee for becoming a member (almost $200) when I had already been a member for three years. This was the result of the current manager deliberately lying to me! He has since tried to cover it up, although I feel pretty confident that everyone knows he lied straight to my face and was not even man enough to admit he lied or had made a mistake. This is not an isolated incident; I have dealt with 4-5 different managers, a series of training managers, and each time there is a problem the person I am speaking to directs me to someone else or makes a promise they cannot keep. LA Fitness corporate offices are even more awful. The moral of the story is: DON'T GO TO LA FITNESS. However, if you are going to go to this gym, make sure you check you credit card statements each month very very carefully. Do not purchase training - just go to the free classes. Try to avoid signing up for any recurring monthly charges. LA Fitness is much more into scamming customers than into helping them stay/become healtheir. Watch for hidden fees, etc. and make sure to get absolutely EVERYTHING in writing and take down the name of the person you talk to regarding any disputes even if you feel stupid doing it. Based on my experience, it is much more likely that you will feel much more stupid for not having demanded it! Employees often say they will deliver messages, contact a supervisor, etc and do not. As a result of the ineptitude of the LA Fitness management staff, there is never a paper trail and the members get screwed. It is unfortunate that a company treats its members so terribly, but I guess that is part of the problem with monopolies.
     
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High pressure sales tactics
Posted by on
LAKE WORTH, FLORIDA -- I just left the most unbelievable sales pitch I have ever witnessed in my entire life. After entering the LA Fitness sales center in Lake Worth Florida. I was greeted by an eager sales person who began to ask the usual questions and give the usual sales pitch. I was up front with the sales person and indicated that I currently have a membership and gave him the price I was currently paying. ($19.95 a month) His response was we can probably come close to that. Well after listening to him go on with his presentation he wasn't in the ball park. That's when the manager got involved. He did present an offer that was enticing but of course I had to sign up today. I wanted to think about it and
told him of my intentions. Again he said the deal was only for today. My response was I was sure if I came back he could match the offer. (You would think they could use the business) I just wanted to make sure it was something I wanted to commit to. When I refused to do the deal right then and there the manager began to get vulgar. Profanities began to spew from his mouth. The worst part it was in front of my 16 year old daughter. For such a large corporation I can not believe the lack of professionalism this person showed.
     
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tejano66 on 2009-07-07:
What you described is typical of any salesman, be a gym or a car dealer. We just have to get used to it and do say no when appropriate. I don't get offended if they don't like my response; they live out of commissions and try to make a living like any of us.
Elaine on 2012-09-12:
For those of you defending the practices of LA Fitness, you may not have been subjected to the blatant fraudulent techniques that were used on me. First, I was told I needed to sign for my credit card first - the LA Fitness sales rep then handed me a signed contract! The signature that I thought was for a credit card, which could be cancelled, was applied to a contract that said I agreed to the electronic signature which I absolutely did not. Second, the sales person said he was extending my cancellation period to seven days. He even crossed off the "three days" on the contract and wrote "seven". Upon closer examination, the days referred to the number of days to wait for a refund. It was done in a clearly deceptive manner. Third, my son was to be given 6 months free - he was called and told he had 2 weeks free. Also, I specifically requested that he not be called. When I cancelled within the cancellation period, the salesperson was clearly disrespectful - making me wait very long and showing disgust toward me with his facial expressions. If LA Fitness has a good product/service to offer, I am apalled that they allow these tactics to be utilized. It was obvious to me that my sales person's tactics were well-rehearsed and he knew absolutely what he was saying (and not saying)and doing. This was clear FRAUD althoug I have not been hurt financially, I understand that there are innocent people who are being hurt. As for those on this site who say "Well you signed a contract", I say, did you know you were signing a contract or is your signature there through deceiption? I thought I was signing for a credit card charge - these are two entirely different things. I will be taking this issue further even though I have not been hurt monetarily. It is the principle of the transaction that needs to be exposed and corrected. They have messed with the wrong person.
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