CALIFORNIA -- It's a very sneaky thing they do-physically exhaust you til you can't think, then tell you to sign because this one-time-only offer in front of you. Where should I start... Just joined this gym after my original gym went out of business. I'm a 24 year old athletic female. I immediately made an appointment to redeem my 'Free Session with a Personal Trainer' for 6 pm the following day. I show up on time and my trainer finally shows 45 minutes late.
We do a rigorous session involving weighted stair climbing, lunges, leg press, etc.(for 3 days after I COULD NOT WALK, due to the soreness & tightness of my Achilles tendon, I could not flex my foot, the only relief came when I walked on tip toe. I suspect the trainer did not realize he was overworking my legs, and neither did I because I trusted the trainer.)
Throughout the session, the trainer, a young male, complimented my hair, told me I was "pretty" & "hot" and then informed me he and his friends love to drink & bar-hop & I should come sometime (Hmm, is he actually hitting on me...or is he trying to ensure he makes a sale?)
After my session I expressed interest in pricing, so I was taken, red-faced & covered in sweat, back to the negotiating tables. They showed me the paper with the prices listed on it & start reading it, crossing of some prices & writing in a cheaper to make it seem like I was getting a deal. I asked if I could think about it, and he replied no, this deal was too good to sleep on. Now or never. Well, it worked, I fell for it.
I swipe my credit card, go to sign the signature pad- but the pad doesn't work! So they print out a hard copy for me to sign... only then do I see the $3360 they are trying to charge the card (they only show you the weekly (not total) price, so in my exhausted stupor I asked him repeatedly "So it's $140 charge, that's all?" he had repeatedly replied "Yup!" he must have not realized I was referring to the total charge. Total charge is actually $140 x 4 x 6)
I'm so glad they were having technical difficulties & weren't able to get my signature on that contract. I stood up & quickly explained "I can't do this after all, sorry to waste your time, I have to go." and I left. Oh but wait, just as I get a foot out the entrance, my trainer stops me & whispers that he "could get in a lot of trouble for this"..."& don't tell the boss"... but his friend on the outside world will be my trainer for a much lower price than LA Fitness trainers! "Here's his phone number!" I never called.
This sounds obvious but PLEASE bring your calculator & actually add it up if you're going to deal with the LA Fitness salesmen.
WINTER PARK, FLORIDA -- I join LA Fitness in July. They give you one free personal training session with their smooth talking salesman. I had put on some weight and he made me feel like I needed help to lose the weight. I was willing to do anything. I had a few sessions and was disappointed. I was hurting so much that I found it hard to come in on other days to work out. I was told I would hurt but it would get better. I just listen to what they said and did my best.
The contract was for 3 months at $200.00 dollars a month which is $50.00 dollars a week. I was see the trainer weekly. On my 9th week I made it a hour long session because I often felt rushed. The next day I was in so much pain in my lower back. I called my doctor and was able to get an appointment for the following day. One x-ray, one MRI and an appointment with a neurosurgeon later, I knew I would not be going back to the gym. My main priority was getting better so I could get back to work.
I called the gym to informed them of my injuries and ask for a refund on my 2 last session which totaled $100.00. I was informed by the manager of the gym that I had to be disable in order to get my money back. I refused to be disable. I just thought of it as a lost. Like I said before my priority was getting back to work. I am a nurse so I need my back.
To my dismay I got my credit card bill and I had a charge for another $200.00. from LA Fitness. I thought it was a mistake. I went to the LA Fitness to clarify these charges. I was humiliated by their condescending manager who informed me that my training contract automatically renews itself if I do not cancel it in writing.
I told him that I completed my contract obligation and he should me on the contract where it states "If this is a FINANCE AGREEMENT IT WILL AUTOMATICALLY CONVERT TO A MONTH TO MONTH AGREEMENT AFTER THE INITIAL TRM AND WILL CONTINUE UNTIL YOU SEND A 20 DAY WRITTEN NOTICE OF CANCELLATION VIA CERTIFIED MAIL". I never heard of such a thing. Shame on me for not reading the contract completely. I read total $650.00, $50.00 joiner fee and I paid them the money.
I was losing 2 sessions due to injury and now I have an additional 4 session that I have no intentions of using. I called the credit card company and filed a dispute and they informed me that LA Fitness is schedule to take an additional $200.00 making an additional 4 training sessions totaling 10 training sessions. I would not allow any of their trainer to touch me.
Currently I am fighting to get my money back and stop anymore deduction on my credit card. This is a nightmare! The staff was so wonderful until I signed on the dotted line. None of them informed me about the automatic renewal. Not even when I was signing the contract nor when I injured myself. This is trickery, BUYER BEWARE. I am devastated and afraid.
SPRINGFIELD, VIRGINIA -- As a gym, it is great. However, the Personal Training (PT) program is full of deception, deceit, bait & switch, & trying to extort more money out of you to keep your same trainer.
Am super irked by PT. Had 3 major issues since Dec. Initially bot 4 sessions at a high rate per session + an Initiation Fee. Was told I could buy more sessions later & the rate per session would be dependent upon the # of sessions I bought & wouldn't have to pay the Init Fee again. LIES told by Ron to make the sale. Went to buy more sessions in Jan at a lesser rate per sesh. They said nope, would be at your initial rate even if you bot 100 sessions. To get a lower per sesh rate, had to pay Init Fee again & buy X # of sessions per month for a year.
Discussed w/ HQ & Regional Mngr (took a month & multiple contacts to hear from him) in Feb by phone on a Fri. Had Chris F as my only trainer in Dec. Fri night signed a yr contract w/ Baracka & set up session w/ Chris F for next morning. Sat after sesh, went upstairs to see Baracka to schedule next sesh w/ Chris F. & was told his last day at Co is in 2 days. WTF? No one thought to mention this to me before I signed the contract? The regional manager didn't know? Baracka didn't know? And Chris F didn't even have the decency to tell me in person during our sesh? Now I am locked into a year & have to start over w/ another trainer? Felt deceived & ripped off a 2nd time.
I train for BMX racing. It is super competitive & am trying to compete at the National level. It is not like I am just a once in a while gym goer or trying to lose weight. This is serious business to me. I had lower back issues during most of 2014 & was why I only wanted 4 sessions initially to try it out. I wasn't even sure I could work out all year. Dr had recommended I get a PT to help me with back issues.
I had to begin all over again & explain everything now w/ Thuan as my new trainer? I wasn't sure he understood my goals/needs for the first month or that we were on the same page. It worked out well & I saw improvement. However, I went to schedule a session w/ him in Sept & the system said I couldn't as I didn't have a Master Trainer (MT) plan. LA Fitness made him a MT. To stay w/ him I have to pay more $ or find a new PT. WTF again? This is the 3rd issue w/ PT now in 7 months. And would be my 3rd "personal" trainer. HQ said my contract didn't specify a specific trainer. I could talk to Ron (NOT - since I think of him as a Liar and can't stand him) to pick a new trainer or pay more for the same trainer since Thuan is now classified as a MT. They gave me the # for the Springfield LA Fitness Mngr. Had to call twice to reach him as he never returned my call when I left a msg. He said same - pick a new trainer or pay more $ to stay w/ Thuan, my trainer of 7 months. To me, a "personal" trainer is like a Dr. Someone new just can't step in & take over. Nor did I want to have to explain everything & begin w/ someone new again. I thought it was BS I had to pay more $ to keep my trainer when I had a year contract at a specified rate per month.
I asked Baracka what if I pay for MT & then Thuan leaves like Chris F? He said I would be locked into the higher rate & would then have to choose a new MT. I asked who, given my situation re BMX Racing & lower back, which he was aware of & knew who I was, would be a good PT instead of Thuan as I didn't think I should have to pay more $. He told me Kevin A would be the best fit for me.
Had my session w/ Kevin A on Monday this week. He is basically brand new to the company; it was only his 3rd week there, or I was his 3rd training session. I can't remember which. But he didn't know what BMX was or how to train someone for it. Baracka essentially deceived me too. He was NOT picking the best personal trainer for me & my situation, he was basically sticking me w/ the "new" guy.
3 issues w/ a gym in 7 months for a 30 year member is ridiculous. I am completely disappointed & frustrated by the whole PT situation. Apparently the MT switch to try to get more money out of someone is a common practice by LA Fitness as I have seen articles on the net now concerning this at other locations. What a rotten stinking business practice for something that is supposed to be "personal".
WINTER PARK, FLORIDA -- Honestly, the gym fee is reasonable, and the staff has been friendly and professional. However, I learned a pretty important (and expensive) lesson when it came to signing a contract for the personal training. First, the "pitch" was a pretty high-pressure situation (more on this later). When I expressed my financial reservations, I was told "Don't worry about it. Just let me know if it becomes a problem, and we'll figure something out." I wish I had gotten that in writing.
When the finances became a problem, I found out I was on the hook for 50% of the year's fees for canceling. Technically, this was all in fine print on the contract. I admit I should have been more careful. But, this information was not clearly conveyed during the signing, which by the way took place after an intense "trial" workout. To say I was in the right state of mind to make a major financial decision would be a lie.
Management handled my concerns professionally and assured me that the sales staff would make contract obligations clearer in the future, but obviously that doesn't do much to help me out. Ultimately, I can't fault the local branch much, and I will continue to use the basic gym membership, as it is affordable and nearby.
However, I feel that the L. A. Fitness business policies would best be described as predatory. By this I mean the "pitch" for personal training is, as mentioned previously, a high-pressure situation. This is not the fault of the individual salesperson, per se. The staff clearly follows a scientific approach to sales that involves gathering information about the client's motivations and all their possible excuses and uses this information after the trial workout to convince the client that they need to hire a personal trainer. The contract itself is designed to screw anyone who changes their mind or later finds out that they can't afford it.
The lessons here: A) Do not sign a contract unless you KNOW that it fits safely within your budget. B) Do not sign a contract unless you KNOW that you need a trainer to help you keep fit. If you do sign a contract, and later realize that it just wasn't meant to be, LA Fitness will get your money, and they will not apologize for it.
DALLAS, TEXAS -- I have been fit for over 20 years and belonged to many gyms and this was the arm pit gym from hell. Trainers - Of course, I fell for the "free" personal training used car pitch and was insulted at the ignorance of the personal trainers. I am a type 1 diabetic and not once did they ask if I had any medical conditions. After being dragged through a kindergarten level explanation of the benefits of exercise, I basically had to tell the guy, "I'm sorry, but your service isn't worth free, much less $50 a session."
Locker Room & Equipment - Deciding to keep the membership for 90 days due to long workdays/winter weather and the inability to work out outside, I soon encountered the "wet dog" smell of the locker room that never went away. Everything seemed "greasy" and unsanitary, and no effort was made to keep the place clean. Not only that, you had to try 2 or 3 cardio machines to find one that wasn't bent, squeaking or otherwise not working. Seriously, how can it be good for you to use an elliptical with one bent pedal??
Towels - On many occasions, they were out of the towels I paid the extra $5 a month to use and on more than one occasion, the towel smelled like it had never been washed - only dried. It is enough to make you vomit when you are working out and go to wipe off only to smell someone else's dried sweat.
Management - I enjoy shooting basketball a couple of times a week, but the basketball courts at this place are overrun by teenage thugs from 6pm-close every night. Not an organized league, just a group of parking lot thugs playing full court indoors. I've waited as much as an hour and a half for these thugs to get off the court and even after front desk staff indicated they had received many complaints, still failed to take action.
Threat of assault - The last straw came just last week, after 3 of us waited around and tried to squeeze in some b-ball time, only to be run over by the full court thugs as usual. This time, one of them punted a basketball at me and told me to get off the court. I said, "I pay my dues just like you, so you need to share the court." After being further intimidated, I walked out and canceled my membership immediately.
Customer Service - I have not heard from the "Operations Manager" that was supposed to contact me about the incident. I did receive notification that my membership was canceled per my request, but that it was still active until July 20, 2009. I demanded a refund from corporate and they referred me to the "Ops Manager" at the location, who said it was his 2nd day on the job. The corporate membership moron had the nerve to say, "why don't you just try to work out at a different time of day?" I joined to avoid evening rush hour traffic, so I need to pick a time other than 6-11pm?? Did I mention that they start shutting the lights off 15 minutes before the posted closing time??
I am pretty confident this chain will be out of business soon and it suits them well. Their staff can go back to selling the used cars glutting the market and the thugs can find a basketball rim in a parking lot somewhere.
ATLANTA, GEORGIA -- Do not let yourself get talked into signing a contract for personal training sessions. We were lied to by an LA Fitness employee at the McDonough GA location. LA Fitness knows that they have these sleazy liars working for them getting the signatures on the contracts. They move the sleazy liars around from location to location so they can put the blame on the trainer when you complain after realizing you were screwed over.
When you sign up at the club, you will probably be offered a free session with a trainer. I thought this would be an opportunity for someone to familiarize us with the equipment since after signing up for regular membership (no contract), I was not shown anything, not even pointed in the direction of the locker rooms.
So, I came back with my family for our free session and in hindsight I realize that it was a hard sell tactic in which the fast talking salesman/trainer gives you a strenuous workout on the treadmill and running on the racquetball court to get your endorphins kicking and make you feel completely out of shape so you will realize that you could really benefit from the program.
This guy was very good at this. Then when we sat down to talk about the program he promised more sessions than the regular program (15 per month instead of 4 per month which I had scoffed at) and we finally agreed to sign up. He entered in all the info and then went to put in the extra sessions. The system would not allow him to enter 15, so he kept reducing the number until it took 9.
I told him that wasn't what we were sold on and he promised that there would be no problem with us getting the sessions. Against my better judgment, I signed the contract. Things were going well for a month or so but then I noticed the guy that signed us up was never around the gym anymore. Called to schedule a session and was told we were out of sessions for the month. I asked if our salesmen/trainer was there and was told he didn't work there anymore.
I explained what he had promised and was told that he had done this with other people, but that isn't how it works, and that the "extra sessions" were for the whole year, not per month. So, we don't even get 9 sessions per month after he sold us on 15. We were sold on 180 sessions per year and ended up with 57. This guy is very skilled at deception, and LA Fitness is happy to have customers be deceived as long as they sign the contract.
The man who signed us up is a very fit young black male who has a great talk. As of 3/12/09, he is working in Atlanta GA at the Lenox / Buckhead location, and also trains at the Atlantic Station location. The location he signed us up for personal training is McDonough GA. Do not believe a word that anyone trying to get you to sign a contract at LA Fitness says.
HOPKINS, MINNESOTA -- I was scammed into a personal training program at L. A. Fitness in Hopkins MN. The VP ** told me “I have a lot on my plate and lots of things to do.” When I spoke with him regarding my situation. I also found out that the training manager ** - the one responsible for my scam was terminated from the company because of his lack of integrity. I am sure there are many others out there that were scammed by ** and other staff at L. A. Fitness.
I recommend a membership at Lifetime - more expensive but the customer service is worth the extra $$$. I lost a lot of money. I was willing to work with them to find a resolution instead of asking for my $ back but they did not go out of their way to even care about my situation. BE AWARE of LA FITNESS —— PAY MORE $$$ AND STAY AWAY FROM THIS CHEAP HEALTH CLUB.
CASA GRANDE, ARIZONA -- I decided to get a membership at the LA Fitness in Casa Grande, Arizona and their management is a joke. I'm 19 years old and went in there to get a membership and paid $99 activation + first and last months deposit at $29.99/month. About $160. Only 3 days later the trainer I was set up with finally convinced me to get the training sessions at $25/session after texting me by getting my phone number off of my personal information. Not only was he (**) hitting on me and asking how many piercings I had, he said I had only one day left to get the training sessions at $25/session and I would have to either call him with my cc number or text it to him.
This seemed unnecessary to me, since my number was already on file. I told him I wouldn't have money in my account until the next day. After my complimentary training session he asked to see my card, he pulled out a blank sheet of paper and continued to write my entire cc number down, with expiration date and security code, and PUT IT IN HIS POCKET! When he texted me 2 days later asking when my direct deposit would go in, I told him it wouldn't matter because that I cancelled my card because of him writing my CC number down.
When I called **, the manager, he said ** had told him about the situation and he would never do it again. Well I work in a hotel and if anyone ever did that that would be fired on the spot. I called Corporate twice and two different people said sorry it was past my 3 days so I couldn't get a refund. Even though trainers they hired are scumbags. He was clearly trying to do something with my CC because he felt the need to ask when I would get my direct deposit in. LA Fitness is only about sales, not about making customers happy. Try another gym, DO NOT GO HERE!!!!!
I have been being LA Fitness member for years. The only thing I don't satisfy is their cancellation policy. I have no idea why can't I do that online. I have to send an mail to their office and the letters can never be received by them...
I signed up a trainer service in the last May and on the second of I signed up I called that club and let their manager who helped me to sign up I want to cancel the service and at the time he said he will do that for me. I was okay about his reply and just left that away; however, on the next month I got my CC bill and found out they still charging me for the server. So, I wrote a letter to their office and let them know I want to cancel the service, and I have been waiting for few days .... never got reply back, so I decided to do that through my CC company.
I did a dispute on the charge on my membership fees. After almost a month my CC company refunded my initial membership fee, so I thought LA fitness has canceled my membership for the trainer service, but I was wrong they kept charging me my monthly fee. So I did another dispute on the monthly fee, and I wait for another month, ... this time they sent me my agreement to my CC company and told them I have signed up the service that's why they charged me. So I sent an letter to them again and it was never been received again. And they kept charging me again. I was like I can never cancel it once I signed up.
After that I went to my club and asked one of their employees about that, and she said she will ask that manager for me and get back to me later. Well, I have been asking she for few times but she still said couldn't contact that manager or he is off... And I gave up this time. I believe she won't be able to help me too.
Recently I called their headquarters office and talked to a guy. On the first time he said he needs to locate my information and asked me leave my number and will call me back later; however, he never called me back. So, on the next day I called again and this time he can located my file, then he told me I have balance and kept telling me I need to pay, and he never listened to my explanation, so well then I have to told him I will call him back. Now I think I can only to ask my CC company and see what can they do for me.
LOS ANGELES, CALIFORNIA -- When I first walked into LA Fitness to find out about prices (because the information is not online and they won't give it to you over the phone-wonder why), the “weekend manager” sat me down and went over some basic prices. After he was finished he asked me “So how would you like to pay?” Reminder: I only went in to compare prices, and I had told him that. He was so pushy about getting me to join, I finally gave in. But that was NOT the worst of my experience with LA Fitness.
I signed up for my free personal training session - which went really well - until I was basically forced to go over fees for training sessions. I decided to try a couple out, handed over my credit card and signed for what I believed to be was that fee. Little did I know that what I was signing was basically my life away! After a few sessions I decided I no longer needed training, I went to talk to the personal trainer manager about it and he informed me I had signed a YEAR CONTRACT! I about had an anxiety attack! I asked him when I did that, because no one put a contract in front of me to sign, or gave me any copies of this so called contract.
Apparently when I signed for my credit card fee, I was also signing a contract. He showed me my electronic signature on a contact that I know I would have NEVER signed if I had seen it. I was so furious! I called the corporate office and they refused to talk to me. My mom even tried calling both the La Cienega location to talk to them about it, and they hung up on her! This whole process has been the worst experience I've had to deal with-with a gym - and I would not recommend signing any “credit card” fees with LA Fitness, you might be signing a contract!