LA Fitness Personal Training - Page 2

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37 reviews & complaints.

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Posted by on
ATLANTA, GEORGIA -- Do not let yourself get talked into signing a contract for personal training sessions. We were lied to by an LA Fitness employee at the McDonough GA location. LA Fitness knows that they have these sleazy liars working for them getting the signatures on the contracts. They move the sleazy liars around from location to location so they can put the blame on the trainer when you complain after realizing you were screwed over. When you sign up at the club, you will probably be offered a free session with a trainer. I thought this would be an opportunity for someone to familiarize us with the equipment since after signing up for regular membership (no contract), I was not shown anything, not even pointed in the direction of the locker rooms.

So, I came back with my family for our free session and in hindsight I realize that it was a hard sell tactic in which the fast talking salesman/trainer gives you a strenuous workout on the treadmill and running on the racquetball court to get your endorphins kicking and make you feel completely out of shape so you will realize that you could really benefit from the program. This guy was very good at this. Then when we sat down to talk about the program he promised more sessions than the regular program (15 per month instead of 4 per month which I had scoffed at) and we finally agreed to sign up. He entered in all the info and then went to put in the extra sessions. The system would not allow him to enter 15, so he kept reducing the number until it took 9.

I told him that wasn’t what we were sold on and he promised that there would be no problem with us getting the sessions. Against my better judgment, I signed the contract. Things were going well for a month or so but then I noticed the guy that signed us up was never around the gym anymore. Called to schedule a session and was told we were out of sessions for the month. I asked if our salesmen/trainer was there and was told he didn’t work there anymore. I explained what he had promised and was told that he had done this with other people, but that isn’t how it works, and that the “extra sessions” were for the whole year, not per month. So, we don’t even get 9 sessions per month after he sold us on 15. We were sold on 180 sessions per year and ended up with 57. This guy is very skilled at deception, and LA Fitness is happy to have customers be deceived as long as they sign the contract.

The man who signed us up is a very fit young black male who has a great talk. As of 3/12/09, he is working in Atlanta GA at the Lenox / Buckhead location, and also trains at the Atlantic Station location. The location he signed us up for personal training is McDonough GA. Do not believe a word that anyone trying to get you to sign a contract at LA Fitness says.
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Anonymous on 03/13/2009:
While I can sympathize, your mistake was signing the contract against your better judgment. Anything in writing will overrule anything spoken. If the system wouldn't allow him to enter 15 sessions, he could have crossed off the 9, put 15, and signed his name or put his initials next to the correction. The signed contract stating nine sessions, plus the turnover of gym salesmen and personal trainers, was a classic recipe for disaster in the end. Good luck!
swat on 03/13/2009:
Duh, sure, that's all correct. Doesn't take away from the fact that he was a liar. He even mislead us about the 9 extra sessions meaning per month, not per year. I know I made a mistake, but he still knew exactly what he was doing, and it's immoral...
Atlanta LAF Member on 04/13/2009:
Agreed nasty tactics to get into your pocket. look out for the clause on the contract that allows them to continue charging on a montt to moth basis regardles of how few sesions you sign up for. I used may Amex card which I think gives me a higher level of protection than Visa. this is an FTC action stewing and I'm going to be so happy to join in
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Buyer beware!
Posted by on
Rating: 1/51
CAMP HILL, PENNSYLVANIA -- Buyer Beware -Horrible experience!! It is probably the most unethical fitness facility. We became members and the sales agents signed us up for personal training sessions which we found we could never use because one most of the trainers are not well trained themselves and two the ones who are trained are never available. The sales agent told me we could cancel at any time which I found when we went to cancel is untrue because they suddenly show you the fine print which says to cancel you owe them 50% of the balance - something they never tell you when they make you sign up. They have no customer service and are most unprofessional. Makes one wonder what the health of American business is today.
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BigAl on 02/27/2012:
"You can cancel at any time" is an oft used sales pitch that many customers fall for. Sure you can cancel at any time but the repercussions are severe. We as consumers often interpret the English language using common sense when legal sense is more appropriate.
Exterminator on 02/27/2012:
Did they actually make you sign up for something? That isn't right.
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La Fitness Ripping Off Customers With Forged Contracts
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MILL CREEK, WASHINGTON -- Potential customers need to be aware of LA Fitness when given a tour of their facilities for membership. They try and sell you personal training and forge your name to the documents after you leave. Then you are charged for this on your credit card or debit card. If you try and dispute it, they do not return phone calls.

When you do get an employee, they are rude and do not care. It is a nightmare trying to deal with this company. It takes months to deal with it.
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dan gordon on 04/26/2011:
dispute with your cc co not with LA Fitness. Since they use an 'electronic' contract it shouldn't be too hard to dispute.
Anonymous on 04/26/2011:
How did they get your credit card info?
trmn8r on 04/26/2011:
They required your credit card number just to tour the facility??? Personally I would not agree to that.

Have they supplied you with a copy of something that has your forged signature on it? I would file a report with the police if they did.
just me on 11/01/2011:
Same sort of thing happened to me. Contact your state's attorney general consumer protection agency. They helped me out.
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Disgraful, No Professional Personal Trainer
Posted by on
They made you sign offering a great service and you can end signing, but watch out before you sign. The amount of money will be bigger and if they offer you anything for free, that won't happen. Nobody will supervise your progress and they will send you whoever they want to. I am so sorry and upset signing that now, I don't want to belong to that club. You feel like you are among a bunch of people who are dishonest and don't care to provide good service.

I am trying to switch locations and they said to me they can't guarantee to provide me the same personal trainer and that, nobody will monitor my progress?? By the way, I am not in great shape, but I am lucky to have some curves and be thin.

Please be careful, we do not deserve the kind of "services"
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dan gordon on 02/08/2011:
I had joined a brand new LA Fitness and gave up on them. The people in the gym are salespeople. No one would show me a simple work out program unless I paid for a personal trainer. The PT's are a 'separate' initiation etc. I joined a 24hr fitness and the difference in equpt, people, and attitude is 1000% better. LA Fit seems only concerned with $$$$
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Overall horrible gym
Posted by on
I signed up for personal training with a specific trainer at LA Fitness. When he was fired about three weeks later, I wanted to cancel my personal training, because all they hired to replace a well qualified trainer were idiots. I was told I couldn't because it was a 3 month contract. Well, a couple weeks later I excepted a job approximately 180 miles away from the gym. In my contract it states that I can cancel if I move further than 25 miles away, which I did! But when I talked with the lady in charge of this I was told that new management took over and I could no longer do this. I signed a contract LA Fitness and yes I can cancel! It says so in my contract!!! I hope you enjoy my lawyer; he thinks that a lot of other people will enjoy suing you.
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Alain on 01/25/2011:
You can also drop a note to them at LA Fitness Corporate Office, PO Box 54170, Irvine, CA 92619 or call 800-600-2540.
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Be aware of credit card "authorizations"
Posted by on
KATY, TEXAS -- Everyone who pays by credit card at LA Fitness should read this review. Warning! If you sign your name on a credit card authorization device at LA Fitness, you may learn later that your signature was transferred electronically to a 12 month services contract of which you had absolutely no knowledge.

My son signed up for a special college student summer membership (3 months). Prepaid, no problem. He decided to hire a personal trainer for this time period as well, was quoted a fee $xxx per month and he was told this would be billed monthly. He signed a credit card authorization device for automatic payment and enjoyed his summer session at LA Fitness.

Come September, LA Fitness made another automatic charge against his credit card. He inquired and was told that he had signed a 12 month contract for the personal trainer. They emailed him a copy of this contract which had his non-legible signature that had obviously been obtained from the credit card authorization device. La fitness never told him he was signing this contract, they never presented him a copy before or after he signed up for the monthly trainer, he never verbally agreed to this commitment as he was never aware of it not to mention that he had just prepaid for three months of club membership because he was returning to college in a different city after his summer at home. He told the local LA Fitness manager this story and they said he was obligated to keep paying and he could call the head office to resolve. He tried to call several times, sent a registered letter and never heard back. He initiated a dispute of this charge with his credit card company and Fortunately his credit card company was able to contact the local manager and they agreed to waive the buyout of this contract... No more charges. For this I am grateful the local manager eventually did the right thing.

Be aware that your credit card authorization signature may be used without your knowledge for purposes that you do not intend.
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Skye on 10/18/2010:
You should contact your state attorney generals office.
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Unconcerned Personal Training
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MESA, ARIZONA -- I joined LA Fitness back in 2007 with my husband. I had been having heart problems since the year prior and as a result, I had stopped exercising and over the year had lost my strength. so, we decided to set up our free consultation with a personal trainer. I told him I was having heart issues and that I needed him to start off easy with me. He agreed, so we signed the contract. We soon found he did not care at all about customers with special needs.

We went over the booklet he gave us (to keep track of workouts), did a weigh in, BMI, etc etc... At this point he was polite. He gave us a run down on what we could expect from our workouts, and it sounded like a good start for me. Just walking on the treadmill brought my heart rate to 140-150. Our first session went well.

The next one was to focus on the lower body. So we went right into the workout. There came a point when I told the trainer that I couldn't do much more that day. He laughed it off and went on. Not to long after, my legs refused to continue and I fell on the ground. I tried to get up a few times, but I couldn't! He said he understood and would take it easy on me! I told him I needed to stop but he ignored me. So there I was, sitting on the gym floor, unable to get up and feeling thoroughly humiliated.

I don't remember how long I sat there before (with my husbands help) I was able to get up and to a bench. I was aware of the people who were watching and could get out fast enough. With wobbly, weak legs, we then had to walk home. It took about a week before I could walk without shaking and falling. The next week, we went to see him again. This session was the arms. He did the same thing again! This time he laughed at me when I said my arms were too tired to lift the weight again. He said to keep going till we finished that set. OK only 10 reps left. Not to bad, right? With 5 reps to go, I could not lift the bar at all. My trainer lifted it and had me "hold on to" the bar till finished. Again I felt humiliated by him.

I weight lifted before I started having health issues, and the first rule I was ever taught was to know when to STOP! That's how injuries happen...

Besides the trainer who thought my condition was amusing, the gym was nice.

I will never be going there again.
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BEJ on 08/16/2010:
You said that you were having heart issues. Did you get medical clearance from your doctor prior to starting this program? If you had had enough you should have just stopped.
Anonymous on 08/16/2010:
Agree with you that you should stop going to LA Fitness at once. I don't know anything about them, but I seriously doubt they are trained to assist people with medical conditions.

I have the same question as BEJ, did your doctor give you clearance to start an exercise program? And if so, they should have been the one to tell you what exercises you could start with and what level of stress your heart could handle. If you haven't already, go back to him/her and talk to them...obviously exercise is great for you, but you definitely do not want to put your life in danger. Best of luck!
annoyedLAcustomer on 08/17/2010:
I had clearance from the doctor to get a trainer and use the gym. My doc said weight training would be good.

The point I was making was that when I told him I'd had enough he laughed it off as me being a lazy bum.

And yes BEJ, I should have stopped. Hind site is 20/20.
MaxineRyder on 08/19/2010:
What an unpleasant experience. Did you ever get an apology ??
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Fooled into Personal Training - Impossible to cancel
Posted by on
I have offered a free session of the personal training. They pushed me for the taking a personal training by showing discounts and free sessions at sign up.
La fitness guy did not tell me about the cancellation can't be done within a year. I freeze account for few months.
La fitness customer care worst. Lack of information. First they told me you can cancel the personal training if your moving 25 miles away from the club. Then I was actually about to move from that place. So after moving to new place I called them and asked to cancel the membership.
Now LA Fitness customer said you can cancel the membership if you are 25 miles away from any of their club. WOW. so I should travel 25 miles to go to gym even if there is one next to my door
I am in New Jersey they have club at Startan Island. So I told them to go there I have to pay 10 dollars in toll and its 20 miles from my place.
And Believe me They said NO we can not cancel it
You have to keep paying monthly charges.
You can pay out and cancel the membership for that you have to pay 6 months charges. Isn't it cool. You been there for month or two. Pay 6 months charges and cancel the membership. Its Easy.
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Anonymous on 09/04/2009:
You would have needed to sign a contract stating those cancellation terms or else they wouldn't have a leg to stand on. You shouldn't have let them rush you through the process. You had every right to read over the entire contract to know what you're getting yourself into before signing up.
dissatisfied customer on 02/27/2012:
Buyer Beware -Horrible experience!! It is probably the most unethical fitness facility. We became members and the sales agents signed us up for personal training sessions which we found we could never use because one most of the trainers are not well trained themselves and two the ones who are trained are never available. The sales agent told me we could cancel at any time which I found when we went to cancel is untrue because they suddenly show you the fine print which says to cancel you owe them 50% of the balance - something they never tell you when they make you sign up. They have no customer service and are most unprofessional. Makes one wonder what the health of American business is today.
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Deceptive Sales Practices - Scammers
Posted by on
CALIFORNIA -- Having confronted LA Fitness Center Corporate office and the Reps at the Torrance office for the 2nd time, we came to a conclusion.

We feel that everyone should be warned if they think of joining LA Fitness Center.
First off, be prepared to bargain with them on membership cost when you decide to become a member. It is like going to a car dealer and buying a car - the old way. If you don't know how to bargain, you will end up paying twice as much as the guy that knows how.

Next, be prepared to sign a 3 or 4-page contract with all sorts of hidden clauses/fine-prints that will nail you for sure. Don't trust their Reps, they will tell you what you want to hear, and at the end of the day when you want to stop for whatever reason they will tell you that you signed the contract and so you are 'screwed'.

So, what should you do if you decide to sign up for a personal training program? Do NOT sign any contract with them. Do it month by month so that you can cancel any time without being hooked for an entire year or more if you are not careful of what you are signing.

Once you signed, considered yourself screwed. You can NEVER stop no matter what your problem is, broke a leg, move out of the country, etc. Their contract works only one way, to rob you legally.

Our suggestion to those young men and women who is interested in becoming a member is to find another gym if you can, there are many other gyms out there that you can join that are a lot better than LA Fitness. LA Fitness Center has the worst scam system.

Good luck, we hope that people read these complaints before they become a member rather than after like most of us did.
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Don't Sign Up For Personal Training Sessions!
Posted by on
SCOTTSDALE -- I went to receive my free personal training session on a Sunday and the personal trainer worked me excessively only to make me feel out of shape and so I would sign a contract... When I was doing this I knew it but still I wanted to sign a contract because I really needed help on this..

After I signed the contract, not even 5 hours later and after I spoke to some friends about it, I went back to cancel it, but then I thought about it and asked for a downgrade (about 60 dollars less every month)... Two days later I used my first session of the new downgraded contract, however when I was given my refund, about 70 dollars were missing and they said that I used a session that costs 70 dollars on the first contract (before I downgraded it)... So in short, I paid 309 dollars for the first contract, cancelled it within 5 hours, and received another contract (which I never signed by the way) for the same amount of sessions but for 249 initial fees.... Well that first training session fell on the 309 contract because the stupid trainers purposefully procrastinated on cancelling the contract so officially my contract was cancelled 5 days later, and my refund was never 309, it was 250, because that one session I used came out of the refund and because according to customer service I was still on the first contract.....

So I am cancelling the new contract and putting a block to LA Fitness transactions on my bank account, and since I did not sign the new contract I have no obligation to do anything.... Don't thrust these guys .... and by the way, I called customer service and the guy was extremely rude and cursed at me after I did not accept his explanations (he told me "Sir, what part of using a session of your first contract don't you understand? why don't you F$uck off and have a nice day??? and then he hang up...... Extremely unprofessional, and they kept pointing me to the gym management and the gym management to customer service and so around in order to solve this problem "Please contact customer service" then I would call them and they were like "Please call you Gym management" and I would do so and around it would go....

DON'T SIGN ANYTHING WITH LA FITNESS they are really stupid, and by the way on that first session they will make you feel like a scumbag that has no fitness in order to make you sign something, you know get you down morally and like I said, I was aware of this, but I only signed up because I needed guidance on getting started but after all this mess I don't want anything to do with LA Fitness at all..
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