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1.1 out of 5, based on 23 ratings and
161 reviews & complaints.
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One of the Worst Gym Ever
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Rating: 1/51
CLIFTON, NEW JERSEY -- LA Fitness is one of the worst places ever. I became a member to lose some weight and get in shape but the place is so disgusting there is no fresh air you just want to throw up. You can not stay in the facility more than 10 minutes. They have lack of air circulation. I couldn't bare that disgusting place more than a month. I wanted to cancel the membership, but no it seems it is impossible.

You have to fill out a form and send it via mail. After waiting two weeks they still didn't cancel my membership and charged me again. When I called the customer service they were so rude they said they didn't receive my mail yet and they asked me to send it a certified mail. THEY JUST DON'T WANT TO STOP CHARGING YOU. DO NOT REGISTER FOR THAT PLACE!!!
     
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azRider on 07/16/2013:
so did you do a tour before you joined? Normally you can walk in, see how things work, get a tour that lasts more than 10 mins. did it lack air then?
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A Company That Treats Their Employees and Members Like Dirt
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- I was an area manager for a major health club chain in Florida (Lifestyle Family Fitness). This year, LA Fitness bought our company. From day one they showed no interest in us, our careers, or our income. I personally took a 60k/year pay cut. Then to add insult to it they require all managers to work this shift...(M-Thur 10am-9pm, Fri 9am-7pm, Sat 9am-1pm). If you think that is bad as any of the trainers, they may have gotten it worse. I watched and listened as they belittle the members and had this (if you don't like it, go somewhere else) attitude. These LAF jerks are inexperienced, arrogant, and pompous. The upper management are a joke and are the laziess uncaring bunch of idiots I've ever seen in this industry. The club looks horrible now (trash, dirty etc) and the atmosphere is so bad you don't even want to work out there. Members have cancelled in drones. Over 1500 cancellations in the last THREE months! Those numbers are for ONE club. The district operations manager is so bad that the employees call her "the black widow" behind her back. This is due to her coming into clubs, not speaking with the employees and firing people when she does. This place is horrible, do not work here and certainly do not buy a membership.
     
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DebtorBasher on 12/02/2012:
You TOOK a $60,000.00 per year pay cut...or you were MAKING $60,000.00 per year and took a cut from that? You may have just talked some people into applying for a job there instead of steering them away!
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Rubbish Company! Avoid!
Posted by on
Rating: 1/51
LEEDS, WYOMING -- I signed up with LA fitness in Sep 2011. I unfortunately lost my job in November 2011 and continued to pay the gym until April when I could no longer afford and got in touch with them. After many, many, MANY letters, phone calls and emails my issue has still not being resolved even when doing what they asked to cancel my membership. They continuously send me threatening letters about owing money and I am overall disgusted with the way I have been treated and made to feel like a rubbish! Please be aware people to not join this gym, don't fall for their fake smiles.

My issue is still ongoing and I don't want any one to have to put up with what I have with them.
     
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Alain on 05/21/2012:
LA Fitness has a number of complaints both here and on other sites that indicate a low level of customer service/assistance in resolving any problem. You may want to see if the Wyoming consumer office at http://attorneygeneral.state.wy.us/consumer.htm can help. You may also wish to file an additional complaint at http://www.ftc.gov/bcp/index.shtml
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Discrimination, TERRIBLE customer Service
Posted by on
Rating: 1/51
PORTLAND, OREGON -- I attempted to use Kid Klub services at LA fitness last night and was told my membership didn't include this. The guy who signed me up a few days prior, John "JB" [snip]", never mentioned this to me. Nonetheless he comes over to explain that it costs extra per month to use those services and that he told me about those fees and that I declined. It was 7:30 P.M. and I had only 30 minutes to work out before the Kids Klub closed. I arrived with my kids and obviously wouldn't had done so if I knew that I didn't have this service. I explained to JB that he didn't mention any of this to me during my sign up on Saturday, April 28, 2012. He persisted that he told me. I reminded him that I even asked him what the kids klub hours were during my sign up and he gave me the sheet with the hours on it. I had received no further information. He left me in the lobby of LA fitness to speak with general manager and I could hear him telling the general manager about how he told me all of this and how he was right and I was wrong. I walked over to their desk thinking they were going to take care of things or move forward with the issue but no, we basically argued over what he told me and what I heard from him on Saturday. The conversation then moves over to cancellation and I was handed a form and told they weren't going to assist me further and calling the police.
Point is: They called the police, canceled my membership and told me that I wouldn't be receiving a refund of any amounts paid on my account which consisted of first and last months membership fees of approximately $60-65.00 because they claim I breached my contract by arguing with JB in front of other patrons.

Ideally the situation would have gone down like this:
Hey Melissa, sorry for this misunderstanding, let's get you signed up real quick so you can hit that work out tonight. I can take care of the information for you while you hustle in the gym.

To be honest, that's all I was looking for. Someone to take care of the problem and let me go work out. Instead, I was called a liar by JB, store manager (male) and receptionist (male).
     
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Slimjim on 05/03/2012:
So within your contract with them they have a clause that specifically prevents you from discussing your service in front of other patrons? I'd love to see how that was worded as my suspicions lean more towards they are in breach here. I would contact your state's attorney general and file a complaint.
Anonymous on 05/03/2012:
Why dud they call the police and what did the police do when they got there?
jktshff1 on 05/03/2012:
Where is the discrimination?
JISCal2 on 05/03/2012:
If they felt the need to call the police they either overreacted or there are parts of the story missing. Regardless, there should be a page of available services and an accept or decline box to check and/or initial. Seems like an easy fix if LA Fitness wants to prevent this from happening in the future.
clutzycook on 05/03/2012:
Jktshff, my guess is that the OP felt that she was discriminated because she is a woman with young children; given how she describes the staff as males.
jktshff1 on 05/03/2012:
OK
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If you were born a fish, don't swim in these milky waters
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HOUSTON, TEXAS -- I joined LA Fitness MarqE II location in Houston because ot its proximity to my office, and because it had an apparently gorgeous pool, which went unused by this gym's clientele. A week after joining, the "pump broke," and after a series of attempts to fix the problem, the pool continues to be a swamp where only ignorant swimmers flop around. This is a bromide pool, not a chlorine pool. According to one of the many managers that one could find during one year at the location, the especial pump's part is very expensive and the coprporation can't justify repairing it given the number of members who use it. This situation is not made public, though. Swimmers are continuously lied to, arguing that a maintenance company takes care of the pool on a weekly basis yata yata. There has been a successiong of operation managers, since they are paid only minimum wage salaries, and understandablym, they soon look for better pastures. Therefore, clients at this location do not have an advocate that represents their interests vis a vis the corporation owner. All managers eventually leave before the pool gets fixed, and they don't care to make noise with the big wigs. I quit yesterday, and so did my husband. Nobody asked us why, and what they could do to make us happy. We rejoined Bally's, which is more affordable than ever. However, having belong at that club as well in the past, I agree with the person who described Bally's as a filthy-shower locker room. I did try their pool again, and the water was the way it should be at LA Fitness Marq E location, Houston. I guess one gets what one pays for. It's a shame we can
't get basic good service, though, what we signed initially for.
     
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Alain on 10/26/2011:
For health issues at fitness centers in Houston, you may find this website useful: http://www.houstontx.gov/health/index.html
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So Unprofessional and Unethical
Posted by on
I have been experiencing the worst customer service at LA fitness and am unable to get in contact with the right people to help me. Previously, when I join the young lady that sign me and my friend on my account gave us the wrong tags, instead of documenting the tags correctly they let it go on for months. When I request for someone to be taken of my account they kept charging me for that person so I tried to cancel my services. I have spoken to the Operational manager several times and each time he gave me a phony name. I call the customer service line for them to tell me that they do not have Manny [snip], and the real name of the man was Lawrence. On the 22nd I got a call from the sales representative willing to wave all the past balances if I rejoined, I told her I would be the only one rejoining she debited my account and told me I shouldn’t have any problems. Well, today I go in and was treated very poorly by a young black man, he gave me a phony name wouldn’t give me his supervisor's name or number (Lawerence), he refuse to let me speak to someone else and threaten to charge my account for the past due balance that was supposed to be waived. I asked to get the corporate contact and he said is corporate and that everyone reports back to him. I really love coming to the gym because the other trainers are very sweet and even the cleaning crew speaks and helps me out. But I am so disgusted at the treatment that I received today that I don’t want to come back. The treatment that I received today was not only unprofessional, but also very unethical and I refuse to invest my time or money where I can not get treated right. Several times I have address this young man that he has my account documented wrong and for him to be so selfish, and indignant to correct the situation and provide go face to face customer service is shameful on your company.
     
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Do not choose this gym!
Posted by on
I had so many bad experiences there, but continued to go, because it was convenient and too expensive to join another gym. It was the ABSOLUTE worst service I have ever received.
They take your picture when you join, so when you sign in, they know its you, and I actually had someone at the front desk laugh in my face at my picture, before I lost my weight. I had 2 personal trainers talk about me when I was right next to them, because they thought I couldn't hear them with my headphones in. Trainers are annoying and will interrupt your work out to convince you to sign up for personal training. It is very harassing. That is just to name a few instances. I could go on.
My last straw was when I cancelled my membership. The girl I spoke with said I was supposed to cancel within 10 day, but because I did mine in 7-8 it should still be okay, and to come back and talk with a manager if they tried to charge me. They charged me for that last month for (Sept.10th-Oct.10th) When I'm moving out of state September 18th, not near an LA Fitness, and where I can have an on base gym membership for free. Not only are they charging my for a month a service I CANNOT USE, they already charged me for my last month at signing. So essentially, they are charging me TWICE for a service I cannot use!
I spoke with a manager and we were speaking as civilized adults, until he had a "corporate" representative help him. She was the rudest person I have ever dealt with! As I was trying to explain my side, she would cut me off and speak above me. How she received a corporate position is beyond me, but her service really reflects the overall service I encountered at LA Fitness. I stood my ground and demanded a refunded, for money that was owed to me and all she could say, while I was speaking, was "You are not due a refund." There were other times I was speaking and they both would stare at their computers and ignore me as if I was not there. I had the manager pick up phone calls with me in mid sentence. I was so upset about the amount of disrespect I received, my blood was boiling and I stormed out. This company has no belief in customer service and they will be overly nice to you, until you sign that contract, and then you are just another number. DO NOT GO TO THIS GYM IF YOU VALUE CUSTOMER SERVICE!
     
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lexophiliac on 09/14/2011:
Take a look at your local YMCA or community recreation centers. Memberships are relatively inexpensive compared to gym contracts and cancelling is much easier - invite a friend to join and work out with you.
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Parents Beware
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LANSING, ILLINOIS -- Like most people, I was hesitant to sign up for a membership with the health club because I have children and wasn't sure about the daycare. Like most moms I was worried about leaving my 1 year old in the clubs kiddie club while I went to work out, but against my better judgment I did. Three weeks ago I went to the gym took my son to the kiddie club at La fitness in lansing, il went to pick him up after my workout and he had a red mark by his mouth. I took him to the doctor, and the doctor said it looked like someone had bit him. The daycare lady never said anything to me about it so I decided to take a break from the daycare. I'm trying to get in shape so I can be healthier for my children so I decided to give the daycare another try realizing that sometimes children bite. Because of the incident, I decided that I would only work out for a shorter time frame so that my child wouldn't be in there care for long. When I arrived to pick my son up he had a big red bruise on his nose, the daycare worker stating first that he had tripped. Then she stated,"unless he had the bruise on him when he came." Then she stated that my 1 year old was mean to the other kids that are like 4 and 5 year olds most of the time.

Like how can my one year be mean to other children but he has the bruise on his face that she claims he got from either tripping or supposedly before he came. I cautiously warn any parent that is planning to use LA Fitness in Lansing, Il to find someone else to watch your children while you workout because you are putting your children at risk for abuse and neglect. To my surprise because I recently joined this gym in January that there is only 1 daycare worker watching all of the children. So if 20 children show up from 8:00 A.M. to 12:00 P.M. there is only 1 person watching your children. This is a dangerous situation for any parent or child to be put in and unfortunately I had to learn the hard way.

Tomorrow I am cancelling my Kid Club membership and considering cancelling my gym membership. I have been a member of another club before called Xpress Sports Club which I loved because they have TV's on every piece of fitness equipment with cameras where you can watch your children on your TV monitor while you work out so you never have to worry about your children, unfortunately I live in the south suburbs and these healthclubs are only downtown Chicago and north.
     
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Venice09 on 03/23/2011:
Xpress has a great idea. I would feel a lot more comfortable with that than not being able to see my child at all.

Leaving a one-year old in a setting like that is not a good idea. I'm not really surprised your child was injured. Maybe you could hire a babysitter or have a family member help you out. You could also get one of those jogging strollers and take your child with you while you get a workout.
trmn8r on 03/24/2011:
I'd have to see the setup, but it sounds extremely risky to leave a one year old in a room with 4 and 5 year olds, and one supervisor.

Venice is on the right track, I think. If you have someone you trust nearby, it would be a lot more secure than this environment. It sounds like a huge liability for LA Fitness - you must have had to sign a lengthy disclaimer.
Venice09 on 03/24/2011:
I always wonder about these gyms that watch kids and the huge liability, regardless of any disclaimers. If something bad happens, that disclaimer could go right out the window. I don't think I would leave my kid in the hands of someone I knew nothing about. I'd have to find another way.
trmn8r on 03/24/2011:
I agree with everything you said, Venice, especially given the report by the OP of how things are done at that gym.
vcofrsn on 04/18/2011:
Good luck cancelling your membership! I just went through a hell!
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Sales staff does not keep their word and the place is filthy
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AVONDALE, ARIZONA -- This place is a Joke!! The showers are moldy and always backed up. The Head maintenance girl is always in the sauna texting. The sauna always have trash in it and the equipment is always dirty and not working properly. I'm usually there at 5am and the place is dirty. I signed up last summer with my sister and we signed up for personal training. Mitch the trainer helped us and Lied through his teeth. We were told we would get 4 secessions a month for $80. reasonable I thought, and he would throw in 5 more free secessions. We never saw our free sessions and when trying to schedule our app come to find out we only got 2 a month. But if I access my account online it shows I should have 5 training sessions available under a different account. But they Gym will not honor them. when I pulled my contract I saw that my copy was not ledge able but you can see that we should have gotten 4. So I asked to see their copy and it showed 2. (so they change their contracts) At the beginning of signing up for training I asked Mitch if we could cancel anytime without penalty he said yes we just need to give a 30 day notice. so when I called to cancel I was told I have to buy out my contract. they only have 1 trainer in the early morning and hes is always booked. so when I called I was told I need to start coming in at 10am to get better results. REALLY. I was told by my trainer that his boss Mitch told him if its not on paper they do not have to keep their word. This place is full of lairs. They are not trainers they are salesmen
     
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Anonymous on 02/11/2011:
Cancel your contract. If they try and make you "buy it out", threaten them with legal action for "adjusting" the original contract signed by you. You have yours as proof in court. They don't want the hassle anymore than you do. They'll back down. Trust me. Most companies do when push comes to shove. The problem is that most people aren't willing to shove. They just roll over. Good luck!
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Do not Join L.A. Fitness
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26455 GOLDEN VALLEY ROAD, SANTA CLARITA, CALIFORNIA -- To actually take the time out to write a "review" on-line, I need to be pretty upset to do it.

The unprofessionalism and lack of welcome, begins the minute you step in the door. You'll be greeted by...correction you'll greet one or two of the young adult occupying the space at the front counter who's basically there to scan your key chain and look confused whenever you have a real question. See because your disturbing them, from waiting 'till their shift is over. If you do have a question, an already seemingly frustrated unqualified manager will be there to recite anything you didn't happen to catch on the forms. Theres no real logical human interaction, your wrong and that's pretty much it. So any logical conversation into resolving any issue(s) you have regarding them stealing from your account, won't be resolved because everyone's trained in passing the buck and making sure you leave unsatisfied, if your ever in the dis luxury of requiring any personnel assistance. You'll be handed coporate phone number. But they won't help you either. There's no desire in satisfying their customers nor is there any expressed appreciation of your business. At least when I'm being mugged I get gun stuck in my face. I know I'm being robbed. But the real low lifes the real criminals, are the legal ones.

Don't bother with hiring a personal trainer either. Their as dispassionate about their job as the mules at front desk. My free assessment consisted of a personal trainer who met me for the first time, 3 times. And each time was the first for him. He gave me his resume of dedicated service in kinesiology and certifications in nutritional study which he so dedicatedly earned threw out his career, a rehearsed pitch which he closed each time with; " I'll change your life, man." Now, the appointment at 11 am went something like a coloring book session with a kindergarten student who's had an alcohol problem for a few years. He told me what a bad day he was having and sped through a jumbled mess of routine information that he was tired of dishing out. He laughed at himself and occasionally touched upon a plan he would work out for me in between asking me how much I can pay today. It was a lesser equivalent of what can be gathered in reading an article of men's Health magazine while in line at the grocery store. He then proceeded a sales pitch that I should hire him to help train me. He said he was tired and that he'll have someone else go through my free assessment workout tomorrow. He laughed and said that was classic, in a proud astonishment of his display of failure as a personal trainer I guess... that's not even the half of it.

Everyone deals with customer assistance as if they are shocked that you are asking them a question. As if they forgot they were at work.
As I'm working out on the machine I am treated to background music of foolish laughter of the conversations of how members are complaining about their staff. (A successful day for them I guess) as its treated as humorous that so many of the guests that do interact with the staff at LA Fitness leave unsatisfied and undermined. Nothing like Dufus obnoxious laughter echoing from the front desks of what are supposed to be professionals using profanity and laughing at their paying customers.
The trainer that I wrote about, avoids me like the black plague never making eye contact and I have never been approached with an apology or another trainer to provide the free assessment workout that is offered with new membership.

I'm a fit, healthy individual. I workout pretty much everyday. I eat healthy and stay active. I meditate. But the negativity and stress that is created by the company of LA fitness's employees is enough to make me want to stop going to that environment.
Instead of waisting another minute on the stress and dis-satisfaction that is consistently provided at your local La fitness center Id urge you to consider your other options of fitness.
As for me I've canceled my membership and will leave the rest up to the law of Karma.
This is my fair warning. Don't Join this gym. If you do you may find your self wasting your time writing up reviews on a place that deserves neither your time nor your business.

best wishes-
     
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Skye on 10/01/2010:
Well you definitely do not sound like you were a happy client. Glad your membership is over, so you won't have to deal with them any longer. I just hope you cancelled your membership in writing, and sent it USPS Certified Return Receipt mail, so they cannot say you never cancelled your membership with them.
bobalou on 10/07/2010:
I guess it's the people they hire..I used to go to a beer bar with dancers. the owner was very picky on who he would hire. The girls danced and served beer. They were all just great, very nice. Never had anyone be rude to me, forget my order or give me the wrong change.
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