ORANGE COUNTY, CALIFORNIA -- For the two months, I was a member of LA Fitness [and] they overcharged me each time. As a young adult, I don't have the funds to be overcharged every single month. The second time I was promised a $20 waive off then was told by another employee they wouldn't be doing that and denied ever offering it. They made this promise in order to get my new credit card numbers so they could charge me $40.
When I demanded to quit and get my money back the manager Lisa was incredibly rude and refused to allow me to quit over the phone or to return my money. I think that if your staff cannot communicate and stick to their word then contract or not the customer should be reimbursed. I will never join this gym nor recommend it to anyone I know. I will be writing a letter to the higher authorities about this situation so they can rethink who they make a manager at this gym.
26455 GOLDEN VALLEY ROAD, SANTA CLARITA, CALIFORNIA -- To actually take the time out to write a "review" online, I need to be pretty upset to do it. The unprofessionalism and lack of welcome, begins the minute you step in the door. You'll be greeted by... correction you'll greet one or two of the young adult occupying the space at the front counter who's basically there to scan your key chain and look confused whenever you have a real question. See because your disturbing them, from waiting 'till their shift is over. If you do have a question, an already seemingly frustrated unqualified manager will be there to recite anything you didn't happen to catch on the forms.
There's no real logical human interaction, you're wrong and that's pretty much it. So any logical conversation into resolving any issue(s) you have regarding them stealing from your account, won't be resolved because everyone's trained in passing the buck and making sure you leave unsatisfied, if you're ever in the this luxury of requiring any personnel assistance. You'll be handed corporate phone number. But they won't help you either.
There's no desire in satisfying their customers nor is there any expressed appreciation of your business. At least when I'm being mugged I get gun stuck in my face. I know I'm being robbed. But the real low lifes the real criminals, are the legal ones.
Don't bother with hiring a personal trainer either. They're as dispassionate about their job as the mules at front desk. My free assessment consisted of a personal trainer who met me for the first time, 3 times. And each time was the first for him. He gave me his resume of dedicated service in kinesiology and certifications in nutritional study which he so dedicatedly earned threw out his career, a rehearsed pitch which he closed each time with; "I'll change your life, man." Now, the appointment at 11 am went something like a coloring book session with a kindergarten student who's had an alcohol problem for a few years.
He told me what a bad day he was having and sped through a jumbled mess of routine information that he was tired of dishing out. He laughed at himself and occasionally touched upon a plan he would work out for me in between asking me how much I can pay today. It was a lesser equivalent of what can be gathered in reading an article of men's Health magazine while in line at the grocery store. He then proceeded a sales pitch that I should hire him to help train me.
He said he was tired and that he'll have someone else go through my free assessment workout tomorrow. He laughed and said "that was classic," in a proud astonishment of his display of failure as a personal trainer I guess... that's not even the half of it.
Everyone deals with customer assistance as if they are shocked that you are asking them a question. As if they forgot they were at work. As I'm working out on the machine I am treated to background music of foolish laughter of the conversations of how members are complaining about their staff. (A successful day for them I guess) as it's treated as humorous that so many of the guests that do interact with the staff at LA Fitness leave unsatisfied and undermined. Nothing like doofus obnoxious laughter echoing from the front desks of what are supposed to be professionals using profanity and laughing at their paying customers.
The trainer that I wrote about, avoids me like the black plague never making eye contact and I have never been approached with an apology or another trainer to provide the free assessment workout that is offered with new membership. I'm a fit, healthy individual. I workout pretty much everyday. I eat healthy and stay active. I meditate. But the negativity and stress that is created by the company of LA fitness's employees is enough to make me want to stop going to that environment.
Instead of wasting another minute on the stress and dis-satisfaction that is consistently provided at your local LA fitness center I'd urge you to consider your other options of fitness. As for me I've canceled my membership and will leave the rest up to the law of Karma. This is my fair warning. Don't join this gym. If you do you may find yourself wasting your time writing up reviews on a place that deserves neither your time nor your business. Best wishes.
IRVINE, CALIFORNIA -- I joined LA Fitness in June 2010, partly because they have a basketball court and I love to shoot - typically after a challenging cardio workout. I try to time my workouts so that I am not at the club at the busiest times so I will not be impinging on full court games put together by men. As a woman and at 51, I have no desire to play full-on basketball, nor any other contact sport, with a bunch of playground males.
One afternoon I went to the court to play and there was a group of men playing full court. I went to the front desk and asked what the bball court policy was to see when I would get a chance to play (thinking that like the cardio equip policy, when it is busy and people are waiting, there is a 20 minute limit on the equipment.) I was told there was no policy.
I explained that this made it difficult for me to use the court - if I knew when there would be full court games, I could schedule my workouts around them. I was told to call "corporate", that there was no policy. I decided to try to anticipate when the club was busy and not go at those times.
About a week or so later, I went to LA Fitness on an early Saturday evening when the club was sparsely attended. Lo and behold, when I went to the bball court, there was a group of males playing full court. I went to the front desk again, and asked again to please put together a usage policy for the basketball court, whether it be a schedule or time limits, something so as a member I could have equal access to the court. I was told by the attendant that there that there was nothing he could do and that I needed to call "corporate".
I returned to the court and at first I simply shot while avoiding the players ( i.e. when the game was centered on one end of the court, I took a shot or two until the game moved back to my end). Another LA Fitness employee came to the gym and I told him that this was not a good situation. He told me that, "You should play with the guys." I replied that I did not play contact sports with males, that it was dangerous among other things. He then told me that I should call "corporate". At some point my ball got away from me and interfered in the game - a dangerous situation for the players and one I did not want to create. I left the gym.
On the following Monday I called the LA Fitness in Bellevue, and asked for the manager. I got a woman and after I explained the situation, she assured me that indeed she was the correct person to speak to. After discussing the problem, she told me that if a member wanted to use the court and others were playing full court, that the full court game needed to change to a half court game so other members could use the court. I told her that she needed to inform the employees of this because clearly this was not well known. She also told me that if a situation like that occurred, that I should go to the front desk and an employee would tell the full court players of the policy.
I went to the gym yesterday (Friday) afternoon, thinking I was before the busy after work crowd, and did my cardio workout, then went to the basketball court. There was a group of men milling about on the court, but I could tell they were getting ready to organize a game. I began shooting, then a few minutes later they just started playing. I loudly said that they would have to play half court, based on what the "manager" had explained to me. One of the players began to argue with me, saying that they played this game regularly, that he has never seen me before.
I told him that I would not argue with him, that I had tried to get LA Fitness to have a policy on full court times/court usage, such as posting a schedule, but they would not so I had no choice. This man then stood in the middle of the court and stared and me while I shot baskets. At one point one of the men asked me how much longer I would be playing - I responded that no more than 10-15 minutes. In the meantime, someone went to the front desk and got a "manager" (still not clear what his title was).
This young man (he looked to be in his twenties) came up to the court (it was becoming a spectacle)and told me that the woman I had spoken with earlier in the week was not really a manager, that she was just in charge of finances and that he was the true person in authority. He said that because the men were on the court first, and that because there were ten of them and just one of me, that they could use the entire court and if I wanted to shoot I could not.
When I explained that this precluded me from playing, i.e. being able to use the facilities - and could there please be a time limit so I could have turn - he replied that no, if there were ten members who wanted to play full court continuously then too bad for me.
It was extremely humiliating, and reminiscent of the days when I was younger, before Title 9, when females were not allowed equal access to sports programs and facilitates. If a member wanted to play basketball but not with the bullies who have the court, they would be out of luck. This is not a government entity, so Title 9 and other civil rights laws probably do not apply, but I pay just as much money to belong as male members, yet I do not get equal access to the facilities.
The Good Ol' Boys club and its stupidity are alive and well at LA Fitness - I am going to have my lawyer attempt to get my money back.
Everyone in life wants to stay fit and healthy so they can live more. I also had that kind of ambition and for that purpose I was looking for fitness center. I came across LA Fitness fitness club on Hurontario street. I visited their club on weekend. There was one marketing guy in white t-shirt. (They are the actual people who will make you fool) who took me across their fitness center. It sounds OK to me so I hope to join their center.
Before visiting their center I had read reviews about their club on various blogs. These blogs were actually written by users of LA Fitness club in USA. None of the user had given good review about this Fitness club in USA. Everyone was crying because of waste of their money in this fitness club. I thought they would have improved their services in Canada as its new facility.
In spite of reading all these things I thought of taking risk as I read one of advertising put by LA Fitness outside their club. It states that no contract is required. After visiting their center I made deal and paid first month and last month fees. (Initially they asked for $50/month but when I negotiate they came to $34. They have intentionally increased price already.) I was happy overall to get good deal.
After 4 days I visited first time their gym. The marketing guy told me before this visit that trainer will do your fitness check up for one month. They didn't do anything instead those trainers were most arrogant and disgusting people. When I asked them about communication between myself and marketing guy that trainer told me that fat check is only thing which they do. After that I asked them to show me up how to start various exercises and to utilize other exercise instruments. They disclose their hidden tactics and asked me to hire personal trainer. (This also I had read on blogs which were written by users from USA). This was not at all surprising for me.
Then I took them left and right. I called their marketing guy who shown me all stars in day. Then they agreed to show me all exercises for that day. Their marketing guys and fitness people doesn't have any coordination and they are just making fool. When you start your routine work out then only you will come across reality. They will ask you to hire personal trainer if you want any help for exercise. (This will cost you 100 your monthly fee = around $140/month). This things they won't indicate when you take deal.
I found that their fitness trainer are college going kids who are just making extra money apart from study. In the evening time their gym will be completely crowdy. You won't get much room to utilize resources. Whatever I read on blogs from USA customers of LA Fitness it appeared true to me. I searched for reviews on google for LA Fitness in Canada but couldn't get one. This what made me to write this story.
My one advise is don't even go around this people otherwise you will feel shame on your decision. After knowing also I did big mistake... so I hope anyone who is reading reviews won't do mistake. Instead of quantity go for quality that's what I learn from this. Now again searching for good gyms... All the best.
YORK, PENNSYLVANIA -- Anyone thinking about joining the LA Fitness in York, PA beware!!!!! Their business practices are very deceptive. They rope you in with attractive offers and tell you that you can cancel your membership at any time, but when you really need to cancel the story changes. They pull the "bait and switch" where they offer you one price and a set of conditions but when you go to sign the contract the price is a lot more and the conditions are much more limiting.
So be careful of what you are signing and by no means trust them when they say to you "trust me, I was given permission by my boss to give you this great deal today, but it's only for today so you have to jump on it quickly." It's all a lie and you will be screwed!!!
The trainers are inexperienced, and their turnover rate is high. So if you've purchased a personal training package, don't expect to see the same trainer much of the time. Don't expect that the personal training package you purchased will be tailored to your needs so if you have any kind of special circumstances that need some attention (injury for eg.) don't expect your trainer to care.
The trainers who do have some experience do not show up for scheduled sessions that are already paid for. And don't, I repeat, don't even try to express any of your concerns to the management team because you will be ignore and if you pursue it further you will be called a "**" and will be threatened to have the police called on you. You may even be threatened to be punched in the face by that manager. And he may enlist other members to do so if he realizes that he cannot do so himself.
Take for example, this past Friday May 29, 2009, my trainer didn't show up for my scheduled session at the York, PA LA Fitness. I didn't even get a phone call or any message saying that my session was cancelled. I showed up and my trainer is nowhere to be found. The other staff paged and paged him with no response. After a while I became impatient and asked the staff to page the manager. "The manager" came and started giving me dirty looks, hissed and stormed off calling me a "**." I have to reiterate this; I went to talk to the manager about my missing trainer and I was called a "**" for bothering him with my concerns.
I went to another staff person who identified himself as the new "general manager" and told him about the disrespectful way I was treated by the other manager. The new “GM” completely ignored me. He walked away to talk to other people. I'm now pissed because I've already paid for the service that I'm currently not receiving. I am the paying customer and I'm being treated like a freeloader. Like any other paying customer, I confronted him about the way I was being treated and he threatened to punch me in the face.
So to re-cap; I was blatantly disrespected (called a **) by one manager and was now being threatened to have the police called and be thrown out of the gym by another. I purchased permission to be on the premises so said I will not leave. So he got two other members to verbally assault me and threatened to physically assault me if I didn't leave.
It sounds unbelievable, but believe it. And if you are not careful, you will be screwed over by this gym. There are already (8) eight other 'pissed off" York LA Fitness clients that I know of. If you are not careful, you could be another. *Thanks for reading :)
LANCASTER, PENNSYLVANIA -- I am a member at the LA Fitness at 1300A LITITZ PIKE, LANCASTER, PA 17601.
On March 25, 2009, I told one of the female managers about an individual that has been bothering me for a while. All I had to say was “I have a problem with a gym member” and she knew exactly who I was referring to. I told her that he constantly approaches me and talks for a long time. I try to ignore him but he will stand there and just talk for a long time. I have tried to be polite but he doesn't get the hint that I don't want to talk. I have to always be aware of where he is to avoid him. He is always talking to the girls there. I try to sneak around so as not to be seen by him but he always finds me, everyday.
Sometimes he sees me in the parking lot as I am going into the gym with my 8 month old son and he walks me in. He will stop me as I am walking in to the gym to see my baby. He is always asking about my baby. As a parent, this freaks me out a little. He is not a friend at all. I don't even know him except that we go to the same gym.
I go to the LA Fitness everyday for an hour. I put my son in the daycare. He is there when I get there at 8am. So I tried going later in the afternoon, he's there. My relatives go to LA Fitness as well and say he's there when they are there. I tried going as late as 5pm, he's there. This leads me to believe that he is at the gym everyday for about 8-10 hours a day.
The female manager I spoke with was very nice about it. She told me that there have been many complaints by other women there about him bothering them. She, herself, has had many talks with him about his behavior. She had said that if they get one more complaint about this member, they will revoke his membership. My friend who also is a member was so harassed by him that the management told him to leave her alone and don't talk to her anymore. His response was “You need to hear my side of this”. This shows that he doesn't think he is doing anything wrong.
After management spoke to him about bothering my friend, he confronted my friend in the middle of the gym. She then yelled at him so loud that a trainer came to her aid and told him to leave her alone. March 26, 2009, the same manager I spoke with said that the problem was taken care of that morning. I wasn't given the details of what was said, only that the issue was dealt with. I was at the gym today, March 28, 2009, and he was there. He walked by the treadmill I was on and waved and said "HI!" He also follows me from machine to machine sitting and staring at me just waiting for me to pause so he can talk to me.
I asked the manager what the policy is for this. She said it's a very lenient policy. Only after several warnings by local management does the corporate office send a letter to the member's home warning them about their behavior.
I do fear retaliation by him. I have requested that someone walk me to and from my car when I have my infant son with me. As of yet, nobody from the gym has contacted me regarding my request.
He needs to have his membership revoked and be banned from the gym. This member, according to the manager, has been giving several warnings about his behavior. He obviously does not understanding the situation. I am very disappointed at LA Fitness for not having a Zero Tolerance policy for this type of behavior. I am also disappointed that the gym is putting his feelings above the safety of the women members. This guy is a predator and needs to have his membership revoked.
YORBA LINDA, CALIFORNIA -- Until recently I have never encountered any problems with LA Fitness or their staff. However, after receiving very poor customer service from the Pro-Results Fitness Sales Staff in Yorba Linda, CA, I would not recommend the fitness training services of this company to anyone!! Please keep in mind that Pro-Results is a separate legal entity from LA Fitness.
After several years of being a member, and at the recommendation of one of the fitness trainers, I decided one day to try the free fitness training session that is offered to every member who holds a membership with the gym. The session went well with the trainer and then I was passed on to one of the sales reps for Pro-Results (the contracting fitness training company). The prices and packages were discussed and then I decided that I would take some time to think it over to see if it was worth the money and in my budget, before I made a decision to purchase a package.
Upon my request to think it over, immediately the tone of the conversation shifted. The sales rep became condescending and said arrogantly "what is there to think about?" "Cost," I answered. I was then told that "everyone" has $$$ dollars. Desperate to make a sale that same day, he proceeded to speak to me in a tone of arrogance and moved on to say "Do you know 430 different exercises?" In which I responded, "no." "Well then" was his answer. He continued to be very arrogant when I repeated my desire to think it over and get back to them in the event that I was interested.
He then in an arrogant tone stated that the "sale" was going to end and how much time did I need to think? I started to become irritated with the manner in which he was speaking to me, (a loyal customer for over 4 years) and let him know that I did not appreciate the manner in which he was speaking to me and that he was starting to harass me and I have every right to think it over and I was going to do just that.
He then had the nerve to say to me, "Why did you bother to come in then?" At that point, I became even more angered. I did not bother to dignify his comment with a response (although I should have merely stated the obvious, that the free training session/consultation was offered free of charge to every member and those interested in seeing what a personal trainer may be able to do for them, and I was doing just that.)
I also should have asked for his manager at that point. Too offended by his rude remarks and poor sales tactics, I thanked the trainer, and let both the trainer and sales rep know that whatever interest I may have had, I no longer was interested in their services and walked out the door.
Honestly, this was probably the worst experience I have ever encountered with LA Fitness. The Pro-Results fitness sales rep was rude and out of line. It is obvious that this particular sales rep has little if any knowledge in what quality customer service should be. That or perhaps, his sales tactic was to purposely try to demean the customer into having some sort of a complex, in hopes that it would lead to a sale.
Whatever the case, I surely hope that LA Fitness realizes what type of people they are employing and the potential loss of clientele that may arise if changes are not made. Hopefully, this particular case and individual, does not reflect the attitudes and practices of all of the LA Fitness/ Pro-Results Fitness Staff.
SAN DIEGO, CALIFORNIA -- I recently started working in a new area and wanted to join a gym. There is an LA Fitness very close to where I work in Sorrento Valley/Mira Mesa of San Diego, California. I went in there about three weeks ago just to look at the facilities. I was in no frame of mind to make any kind of commitment because there are a lot of health clubs in the area, and I wanted to check them all out before joining anything. Well, before they would let me even look at the place, they called this salesman over who spent a half hour trying to sell me a membership. I told him that I wanted to see the facilities first.
So he took me around for 5 minutes and then brought me back to his desk and proceeded to try to get me to give him a check and sign a contract. I told him that I just stopped in to see the gym and that was it! After much arguing and aggressive attempts to get me to join right then and there, he reluctantly put me in the computer for a 7 day pass. I explained to him that I didn't have time to try it out right away but that in a few weeks I would. He assured me that the pass was good for 7 days once I actually started to use it.
Well, last night - about 3 weeks later, I went to the gym to try out one of the exercise classes for the first time. They couldn't find my name in the computer, but I didn't want to miss the class so I gave them my info so that they could sort it out by the time the class was over. After the class, I went to see what happened. The General Manager, **, jumped all over me and told me that if I wanted to try out their gym it would cost me $40 for the week, and that a gym is a gym and that I should just go ahead and buy the membership.
I explained to him that I am joining for the classes only, and that I want to make sure that I like them before I commit myself to $149 plus $35 a month. (Do the math, that's almost $600 for the year!!!!) I told him that every other gym gives people a free pass to try out their facilities and asked what the problem was. ** rudely told me that the exercise classes are for members only and that the only way I could try them out was to pay him the $149 and if, within 5 days, I didn't like them, I could get my money back. Yeah, right.
Why not just let me use the free ** pass??!!?!? Then I go on the internet and learn about all the horror stories about LA Fitness never giving anybody their money back or allowing members to cancel their contracts by not processing their paperwork!!! Why should I give these people $149 to try out their gym when they are supposed to give free 3,5, or 7 day passes to do this???!?!?!?!!!
The more I got to thinking about this the more ticked off I became so I called up their corporate headquarters and talked to a membership specialist. He told me that of course I should be able to get a free pass to try out the gym. Then he put me on hold and called ** of LA Fitness Sorrento Valley, the same L.A. Fitness manager who refused to honor my free-pass in the first place. When he came back on the line, the customer service representative was extremely rude and told me that if I wasn't prepared to join the club the day I walked into LA Fitness then I should have never stopped by there in the first place!
Now I was even madder than I was before I called! I asked to speak to his supervisor and the LA Fitness representative REFUSED TO PUT HIS SUPERVISOR ON!!!!! What a way to run a customer service department. They don't even wait until they've locked you into one of their bankrupting/cred-ruining contracts to be rude and arrogant!!!!!!!!!!! Thank God I hadn't paid them anything!
People, do not join this club. Read the reviews. They are only after your money, and once they get it, they WILL NOT GIVE IT BACK, nor will they cancel your membership, so you will continue to have to pay the monthly fee month after month, even after having sent in the paperwork to have it canceled. The staff and management, from local to corporate, are extremely rude and unprofessional. They are today's dishonest used-car salesmen, selling lemons disguised as ball-and-chain memberships to health clubs.
As for the class, it was crowded, nobody looked happy, and there weren't enough weights in the room for everyone to use - and the weights that were there weren't marked and looked like they came off some submarine from WWII that had been lying at the bottom of the sea for the past 60 years! You are better off joining a smaller gym where the staff and management care about their members and know how to treat customers. In Mira Mesa/Sorrento Valley alone, there are lots and lots of gyms. I am so glad ** was such a dick to me because I started looking around and found a gym that was much better, friendlier and cheaper than LA Fitness!!!! YEAH, BABY!!!!
I have been a member of various gyms for many years and am in good shape and good health. After a Yoga class at LA Fitness I became extremely dizzy upon attempting to sit up. I laid back down and waited a minute, but as soon as I started to sit up the room literally began to spin. Several women in the class noticed I was in distress and came to my aid. Since it was very warm in the room, they brought me a cold compress and water which I was unable to sit up to drink. One woman went out to the desk to ask for help. An employee came in, asked me what I had for breakfast and left.
Several minutes later, and not feeling any better, a classmate again went out to the front desk and requested they call an ambulance since it was becoming obvious that I was not going to get up and walk out of there on my own as much as the employees might have hoped. A different front desk person came into the room and asked me what I had for breakfast and offered me orange juice. I told him I did not have low blood sugar and did not think drinking OJ would be a good idea at that point. He tried to pull me up by my arms but I became extremely dizzy again and had to beg him to let go of my arms.
Several more minutes passed and my classmate went to the desk to see where the ambulance was - and found out they had not called one. At that point, after three employees coming in and asking me what I had for breakfast and 3 requests for an ambulance, she stood there and insisted that they call 911 which they reluctantly did. The strangers in my class were more concerned about me than any of the employees were.
After many medical tests it was determined that it was an attack of vertigo. However, it just as easily could have been a stroke or heart problems causing the neurological systems and the staff would have no way of knowing that. The delay in calling an ambulance could have been life threatening.
Several days later I received a call from the Manager who sounded like a 15 year old girl. She said she was in Key West over the weekend and just found out about the incident. She was calling to see how I was feeling. When I told her what happened and suggested she review emergency procedures with her staff so they would not leave the next victim lying on the floor for 40 minutes before they call an ambulance she told me that her staff told her: "An older woman took a yoga class that was too much for her but she wouldn't stop and they called an ambulance right away."
I explained that this was not the case and instead of acknowledging that this was a training opportunity for her staff she insisted that her employees version of the story was correct. Needless to say, I quit LA Fitness and am now working out at a gym where an owner or manager is always present. Now I am waiting to see how many months it takes before they stop charging me.
LACEY, WASHINGTON -- My kids who are thirteen and sixteen, after visiting their new facility (Lacey WA) in June of 2008, convinced me to sign them up for membership. On July 13, 2008 I finally agreed and went to check it out. Their representative ** who had just joined them offered to give me a tour of the facility. I refused the tour and replied to him that my sons have already checked it out and seem to be satisfied, and after all they are the ones who will be using these services. I was only interested in their membership plans. At this point, he said he is so new and does not have enough information, so he will get his manager ** to further help me.
I opened my conversation with ** by saying that "now that the school is out, my kids would like to stay active, and that they'd like to join the L.A. fitness. What are my options?"
He came up with several scenarios and finally we agreed to get two individual memberships, one under my name and the other under my wife's. He further assured me that each of our kids would be eligible to come with us on each individual membership. So in the end we would all (four of us) would have access to the facility. I repeated the terms verbally, and he even asked me again for the kid's ages. He further explained that the thirteen year old would not be able use the swimming pool by himself. The rest of the court including basketball and racquet ball would be okay.
Starting July 13, we went to this facility, usually three of us, many times and were welcome without any issue. After eleven months and many visits, always with my kids, they started recognizing our faces. I always took my kids so they can work out and play while I often waited, and occasionally worked out myself and played with them too.
All this time they never mentioned a single thing and treated us well except last month when they dropped a bombshell and said that our membership is only limited to me and my wife. I was shocked and surprised and told them sole reason for the membership was those kids. We wanted to keep them occupied and active. They promised to fix this issue and assured that we should not have any problem.
Every other time after that, especially whenever there was a new person on the front desk, they would stop us and go through verification process. At some point it got old and I was really annoyed and threatened to cancel my membership. Right after I signed the cancellation notice, they started treating us nasty. At one point they said they they'd call police if I attempted to enter with my kids.
I remember during our visits, one time they were offering an individual membership with two guests for $49.00 a month. Whereas I was paying almost $80.00 for our membership which included my wife. However, my wife never once visited the facility.
I asked this question to the general manager who happens to be same guy **, "Why wouldn't I have gotten the cheaper membership and would have brought my kids with me as guests if I hadn't understood the membership the way I did?" He just sat and lied to me in my face cold that he does not recall any conversation or agreement to allow our kids.
So I asked him again why for last eleven months they never mentioned anything? Speechless, no response: They would to lie to you and give you and implied impression that would otherwise be untrue. Please don't make a mistake as I did of not reading the contract and completely understanding it.