Problems with online order - refund not received, given run-around
I placed several-hundred-dollar order with this company several months ago. When it arrived, three items were missing (one single thing and 2 of another item). I contacted them and was told that one item had shipped separately and the two others were backordered.
Nothing arrived, so I contacted them again and was then told that they are all out of stock, and that they'll issue a refund. All good. I wait - no refund. I contact them again, and am told that the items are in stock now, and would I prefer a refund, or to receive the items. I told them I'd rather get the items, and confirm my mailing address with them.
Then I get a response that the items are unavailable but to "rest assured", my card was never charged for those items. Uhhhmmm, yeah it was. So then, suddenly I receive a credit on my card for one of the items. I think the other two are right behind but no...nothing about those. So, I contacted them again today....here's the response I received:
I show a credit for two items for a 1.99 each and was credit 3.73 on
May 14 2007
Okay, well, uh, let's spot the problems with this! 1.99 plus 1.99 doesn't even come to 3.73 and the credit for 3.73 was clearly indicated to belong to the single article of clothing on my online account with them . Not to mention the fact that the sentence really doesn't even make sense! OMG!
Obviously this isn't about the money at this point - this company is making me crazy! I guess I can dispute the bill with my credit card company, but maybe, just maybe, Lane Bryant will take care of it.
Nowhere in any of the e-mails, by the way, did any of their customer service people issue an apology of any sort.
I won't be shopping with them again - which is a shame, because there's more of me than I'd like that needs to be clothed. But there are better retailers of clothes for the voluptuous, so they'll be getting my business from now on!