SAN MATEO, CALIFORNIA -- I purchased a few items at Lane Bryant a few months ago, one of the items was a bra. The young sales clerk behind the counter was talking on her cell phone while ringing up my items, which is bad customer service, but what made it worse was that she did not put the bra I bought in the one bag that she handed me. I did not notice this until I got home and looked in the bag, which was an hour later because I was in the mall and had stopped at one more store before leaving. Once I realized my bra was not in the bag, I returned back to the store with my receipt. I spoke to the manager and explained to her that the bra, which I purchased (it was on the receipt) was not in my bag.
I also mentioned that the sales clerk was chatting on the phone while ringing up my items and was therefore not even paying attention. The manager looked behind the counter and told me that she didn't see a bra behind the counter. I told her it might have been put back on the floor by mistake or maybe in another customer's bag. She said she would have to "research" it and get back to me. I was ticked off at this point, but kept my wits about me and gave her my name and number and then left. The manager said she would follow up within a few days, but she never did. I called her again and she never returned my call so after 3 days I went back in.
Same manager, this time she tells me she hasn't had time to research what happened and will therefor still have to get back with me. This went on for 2 weeks before she decided that she couldn't do anything for me, even with a valid receipt! She says there was no bra on the counter when I went back in and that was that. That is the last time I will ever shop at Lane Bryant. If I wanted to give away free money, I would donate it to charity, not to an overpriced department store with bad service. By the way, I asked for their headquarters phone number, but was told they didn't have a number for them, which is absurd, and I could not find one online either.
PLAINFIELD, INDIANA -- I placed an order for set of silverware, but Lane Bryant Home sent me a cheap wooden box that holds silverware! Are you kidding me?!? I tried to look for this wooden box on their website, but it doesn't exist. I have no idea where they found this wooden box. I called customer service to report the problem. The customer service representative sounded like she was tripped out on drugs! She said she would print out a label for me to send the item back free.
I asked if I could still get the silverware. She said that I could reorder it, but that my credit card would be billed again! WHAT?! Why?? She said that when they receive the wooden box from me, they will send the silverware and remove the charges from my credit card. I have read other complaints and see that promises to credit an account do not get fulfilled. I don't trust Lane Bryant Home. Now I'm out $50.00 and stuck with a cheap wooden box that I do not want and did not order. Ugh!!
I made a purchase with Lane Bryant and paid well over the amount necessary because I had seen the pieces on sale in the past.. I placed the order the next day. The 2 items were on sale for almost half price when I called to have the difference either credited to me or the order cancelled.. they refused.
I believe the situation was handled quite poorly and that I overpaid for 2 items that so conveniently went on sale the very next day. My order had not been sent out yet and the company still refused to cancel my order and reverse my payment. Clearly their main focus isn't customer satisfaction more so than money coming in. Very poor service. Not impressed and I highly recommend making purchases with a company that might be a lot more credible. I'd hate for this to happen to someone else.
GREENSBORO, NORTH CAROLINA -- I went to your store in Friendly Center in Greensboro today, only to discover that none of your shirts are cut for bigger chested women. Also, your bras always have a lot of padding in them and they make our chest look bigger! I'm a bigger lady, I don't need my already large chest to look huge! Somewhere along the way, I think you have gotten some bad information about women in our society. Not all larger women are built the same way. I am a more hour-glass figure with large hips & a large top. Please consider carrying a more diverse stock so that I can purchase clothing from your store. Thank you.
LOUISIANA -- I placed an order for my 89 year old mother in law who is in a retirement home. She was in need of underclothes, so I made an order for her. I ordered 2 bras which had an offer to buy one, get one free. That was 4 bras total. I also ordered briefs for her. I received the four bras in the wrong size and the briefs looked much too big so I sent back the package via UPS as was told to me by customer service. Well, today I received two of the four bras. I was told its no longer offering buy one, get one free. That is so wrong! The date I ordered it should matter, especially since I was sent the wrong size bras.
To top that off, I never received the 2 packages of briefs. The entire order was paid for in full! Its mighty funny; they took my money that day, not a day later, and made a mistake and now decides to keep 2 of the bras and 2 packages of briefs. HOW RUDE! HOW WRONG! I had been a customer forever. I guess that doesn't matter to
LANE BRYANT. Just take our hard earned money! Well, we will see if something can be done about this matter. Too bad you don't do what is right by a paid customer.
Shame on you! And oh yeah! Don't do what I did. I foolishly sent the invoice back with the package; I never imagined such dishonesty. I guess I trust too much! This will not ever happen to me again. Lane Bryant can take me off their mailing list!