PLAINFIELD, INDIANA -- I placed an order for set of silverware, but Lane Bryant Home sent me a cheap wooden box that holds silverware! Are you kidding me?!? I tried to look for this wooden box on their website, but it doesn't exist. I have no idea where they found this wooden box. I called customer service to report the problem. The customer service representative sounded like she was tripped out on drugs! She said she would print out a label for me to send the item back free.
I asked if I could still get the silverware. She said that I could reorder it, but that my credit card would be billed again! WHAT?! Why?? She said that when they receive the wooden box from me, they will send the silverware and remove the charges from my credit card. I have read other complaints and see that promises to credit an account do not get fulfilled. I don't trust Lane Bryant Home. Now I'm out $50.00 and stuck with a cheap wooden box that I do not want and did not order. Ugh!!
I made a purchase with Lane Bryant and paid well over the amount necessary because I had seen the pieces on sale in the past.. I placed the order the next day. The 2 items were on sale for almost half price when I called to have the difference either credited to me or the order cancelled.. they refused.
I believe the situation was handled quite poorly and that I overpaid for 2 items that so conveniently went on sale the very next day. My order had not been sent out yet and the company still refused to cancel my order and reverse my payment. Clearly their main focus isn't customer satisfaction more so than money coming in. Very poor service. Not impressed and I highly recommend making purchases with a company that might be a lot more credible. I'd hate for this to happen to someone else.
GREENSBORO, NORTH CAROLINA -- I went to your store in Friendly Center in Greensboro today, only to discover that none of your shirts are cut for bigger chested women. Also, your bras always have a lot of padding in them and they make our chest look bigger! I'm a bigger lady, I don't need my already large chest to look huge! Somewhere along the way, I think you have gotten some bad information about women in our society. Not all larger women are built the same way. I am a more hour-glass figure with large hips & a large top. Please consider carrying a more diverse stock so that I can purchase clothing from your store. Thank you.
LOUISIANA -- I placed an order for my 89 year old mother in law who is in a retirement home. She was in need of underclothes, so I made an order for her. I ordered 2 bras which had an offer to buy one, get one free. That was 4 bras total. I also ordered briefs for her. I received the four bras in the wrong size and the briefs looked much too big so I sent back the package via UPS as was told to me by customer service. Well, today I received two of the four bras. I was told its no longer offering buy one, get one free. That is so wrong! The date I ordered it should matter, especially since I was sent the wrong size bras.
To top that off, I never received the 2 packages of briefs. The entire order was paid for in full! Its mighty funny; they took my money that day, not a day later, and made a mistake and now decides to keep 2 of the bras and 2 packages of briefs. HOW RUDE! HOW WRONG! I had been a customer forever. I guess that doesn't matter to
LANE BRYANT. Just take our hard earned money! Well, we will see if something can be done about this matter. Too bad you don't do what is right by a paid customer.
Shame on you! And oh yeah! Don't do what I did. I foolishly sent the invoice back with the package; I never imagined such dishonesty. I guess I trust too much! This will not ever happen to me again. Lane Bryant can take me off their mailing list!