Lane Bryant - Page 2

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13 reviews & complaints.

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Problems with online order - refund not received, given run-around
Posted by on
I placed several-hundred-dollar order with this company several months ago. When it arrived, three items were missing (one single thing and 2 of another item). I contacted them and was told that one item had shipped separately and the two others were backordered.

Nothing arrived, so I contacted them again and was then told that they are all out of stock, and that they'll issue a refund. All good. I wait - no refund. I contact them again, and am told that the items are in stock now, and would I prefer a refund, or to receive the items. I told them I'd rather get the items, and confirm my mailing address with them.

Then I get a response that the items are unavailable but to "rest assured", my card was never charged for those items. Uhhhmmm, yeah it was. So then, suddenly I receive a credit on my card for one of the items. I think the other two are right behind but no...nothing about those. So, I contacted them again today....here's the response I received:

I show a credit for two items for a 1.99 each and was credit 3.73 on
May 14 2007
Sincerely,

Okay, well, uh, let's spot the problems with this! 1.99 plus 1.99 doesn't even come to 3.73 and the credit for 3.73 was clearly indicated to belong to the single article of clothing on my online account with them . Not to mention the fact that the sentence really doesn't even make sense! OMG!

Obviously this isn't about the money at this point - this company is making me crazy! I guess I can dispute the bill with my credit card company, but maybe, just maybe, Lane Bryant will take care of it.

Nowhere in any of the e-mails, by the way, did any of their customer service people issue an apology of any sort.

I won't be shopping with them again - which is a shame, because there's more of me than I'd like that needs to be clothed. But there are better retailers of clothes for the voluptuous, so they'll be getting my business from now on!
     
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Dragonfly88 on 05/26/2007:
I have had similar problems with online returns with this company. I know your frustration. Good luck!
Anonymous on 05/26/2007:
I understand what you are going through but I would hope this will show you to stop ordering anything "on line". good luck to you
Marcella on 11/03/2012:
I just received an order from Lane Bryant Home with two of the three items I ordered. I got a cheap wooden rack in place of a set of silverware! I called Lane Bryant Home to let them know. The customer service gal sounded like she was tripped out on drugs! She said that she would print out a label for me to return my item for free. I asked if I could still get the silverware and she said that they could reorder it for me, but then they would have to add another charge for it on my credit card! After they receive my return, the customer service gal said they would refund my credit card for the silverware. I don't trust them. In the past, whenever I have had problems with companies, I dispute the charges on my credit card, and the credit card company will take them off. I hope your problem from five years ago has resolved by now!
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RUDE AND DISHONEST CUSTOMER SERVICE
Posted by on
SAN MATEO, CALIFORNIA -- I purchased a few items at Lane Bryant a few months ago, one of the items was a bra. The young sales clerk behind the counter was talking on her cell phone while ringing up my items, which is bad customer service, but what made it worse was that she did not put the bra I bought in the one bag that she handed me. I did not notice this until I got home and looked in the bag, which was an hour later because I was in the mall and had stopped at one more store before leaving. Once I realized my bra was not in the bag, I returned back to the store with my receipt. I spoke to the manager and explained to her that the bra, which I purchased (it was on the receipt) was not in my bag. I also mentioned that the sales clerk was chatting on the phone while ringing up my items and was therefore not even paying attention. The manager looked behind the counter and told me that she didn't see a bra behind the counter. I told her it might have been put back on the floor by mistake or maybe in another customer's bag. She said she would have to "research" it and get back to me. I was ticked off at this point, but kept my wits about me and gave her my name and number and then left. The manager said she would follow up within a few days, but she never did. I called her again and she never returned my call so after 3 days I went back in. Same manager, this time she tells me she hasn't had time to research what happened and will therefor still have to get back with me. This went on for 2 weeks before she decided that she couldn't do anything for me, even with a valid receipt! She says there was no bra on the counter when I went back in and that was that. That is the last time I will ever shop at Lane Bryant. If I wanted to give away free money, I would donate it to charity, not to an overpriced department store with bad service. By the way, I asked for their headquarters phone number, but was told they didn't have a number for them, which is absurd, and I could not find one online either.
     
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Anonymous on 12/18/2006:
Hope this helps!
Lane Bryant
Corporate Address: Lane Bryant 5 Limited Parkway East Reynoldsburg, Ohio 43068 Tel: (614) 577-4000. Store locator: Lane Bryant Store Locator ...

www.fashionwindows.com/fashion_designers/lane_bryant/default.asp
Anonymous on 12/18/2006:
Good google.
heaven17 on 12/18/2006:
Good google-de-GOO. (Sorry, couldn't resist.)
Extended Warranty on 12/18/2006:
How many items did you buy? What were you doing that you didn't notice them putting the wrong item in your bag?
Rara on 06/21/2007:
I luv lane Bryant clothing but I have to agree yes their clothing is extremely over priced, the customer service of some of the sales rep suck and the fact that they told u they did not have corporate information was rediculously untrue...I have become best friends with the district manager of the Lane Bryant stores in my area and u should do the same!
Samanthae on 08/17/2008:
I went in to Lane Bryant today in Rochester, NY at Marketview Mall and one employee was FLOSSING HER TEETH behind the counter!!!!! WTF?!

Then, the checkout lady who helped me(who was not the flosser) forgot to remove the anti shoplifting tags from both of the bras I bought so when I went out of the store the buzzer went off. It's a loud mall and I didn't hear the buzzer so I was chased down by a manager who searched my bags(how embarrassing)only to have her discover those plastic tags hadn't been removed.

So now we have to go back into the store and the lady who checked me out wasn't even apologetic when the manager told her about the tags not being removed. She just kind of shrugged and gave the manager a dirty look. The checkout girl had such an attitude that the manager made a comment to the checkout girl that if there was a problem she needed to let the manager know.

Then to top it off I never got an apology or even a "Goodbye, have a good day" from the manager.

Normally I don't have any problems in this store. The girls I have dealt with before(not the same ones as today) have always been sweet, friendly and very, very helpful.
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Not totally returned; kept my money!
Posted by on
LOUISIANA -- I placed an order for my 89 year old mother in law who is in a retirement home She was in need of underclothes, so I made an order for her. I ordered 2 bras which had an offer to buy one, get one free. That was 4 bras total. I also ordered briefs for her. I received the four bras in the wrong size and the briefs looked much too big so I sent back the package via UPS as was told to me by customer service. Well, today I received two of the four bras. I was told its no longer offering buy one, get one free. That is so wrong!
The date I ordered it should matter, especially since I was sent the wrong size bras. To top that off, I never received the 2 packages of briefs. The entire order was paid for in full!
Its mighty funny; they took my money that day, not a day later, and made a mistake and now decides to keep 2 of the bras and 2 packages of
briefs. HOW RUDE! HOW WRONG! I had been a customer forever. I guess that doesn't matter to
LANE BRYANT. Just take our hard earned money! Well, we will see if something can be done about this matter. Too bad you don't do what is right by a paid customer. Shame on you!
And oh yeah! Don't do what I did. I foolishly sent the invoice back with the package; I never imagined such dishonesty. I guess I trust too much! This will not ever happen to me again. Lane Bryant can take me off their mailing list!




     
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Anonymous on 03/07/2007:
Fat chance Lane Bryant ever gets any of my business.
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