Seven Months of Stress
FORT COLLINS, COLORADO -- We started in October of 2011, drawn into the Fort Collins LaZy Boy by their shiny showroom and financing offer. We felt they had mid-grade furniture at a price we could afford.
Their 'designer' ... read full review2 Replies - Latest reply on 12/26/2013
Offgassing From Furniture
I rec'd my new furniture on 12/17/2011, starting on 12/18/2011 I have had dizziness, I left my home for a week and the dizziness went away when I returned so did my dizziness. I moved across the country ... read full review5 Replies - Latest reply on 12/26/2013
Beware Lazyboy Chairs Can Hurt You!
MANCHESTER, CONNECTICUT -- Beware of damage to your neck, back, shoulders and or arm (that comes on gradually)when PULLING UP the recliner's STICK-arm. BECAUSE OF THE REPETIVITE MOTION I ended up in the emergency room twice with ... read full review3 Replies - Latest reply on 10/21/2012
Price Match - Delivery
RICHMOND BRITISH COLUMBIA -- Initially they had a 1/2 off leather sale in Richmond, BC. The Victoria and Nanaimo BC La-z-boy stores said they'd price match. Then the price they wanted to start from was over $1000 more than the price ... read full review2 Replies - Latest reply on 08/22/2013
Lifetime Warranty Not Honored
WEST HILLS, CALIFORNIA -- I purchased a Eldorado recliner from the Northridge, CA store to replace a five-year old recliner I wore out. After three years the chair needed repairs and all I had to do was drop it off at the store, ... read full review1 Replies - Latest reply on 12/29/2011
Poor quality & Service
We puchased some furniture in February of 2008. Three pieces in the Roland Style from Lazy Boy. We received our special ordered furniture in March 2008. When we were ordering they told us the cushions ... read full review1 Replies - Latest reply on 07/09/2009
LA-Z-BOY quality has gone DOWN HILL
ATLANTA, GEORGIA -- From LA-Z-Boy website
The comfort and durability of La-Z-Boy recliners have made them the perfect choice for generations. Get product details for our stylish and durable reclining chairs, power recliners, ... read full review2 Replies - Latest reply on 08/07/2013
I purchased 2 leather Lazy Boy recliners, paid 1600.00 for each. The dye is coming off of the arm rest. I am devastated! We only use a top brand of leather cleaner and conditioner weekly. 1 Replies - Latest reply on 06/04/2013Add reply
SCOTTSDALE, ARIZONA -- In February 2009 we purchased 2 leather recliners. ($1,600 each) 4 months later I noticed the color on the leather headrest was coming off. The foot rest also had the color coming off. Called La-z-Boy. They sent a representative and replaced the back and foot rest. Two months later (less than 6 months since purchase) the arm rests were flaking color. Again, the arms were replaced, however, I was told that I must be a lousy houskeeper with extremly dirty hair as this only happens when dirt digs into the leather. They also said it it happens again, I can take a running leap into a rolling donut.
1 Replies - Latest reply on 08/09/2009Add reply
DO NOT BUY lA-Z-BOY. It is the most inferior product I have ever purchased.
ST. LOUIS, MISSOURI -- La-Z-Boy advertised "Lifetime" warranty on their frames and mechanisms on anything made after 1992. As many dissatisfied owners are now finding out, their wooden frames were only GLUED together and that glue is now drying out resulting in sudden and total failure and breakage of the furniture's frames. Standard, recognized wooden joint technique is to use glue AND screws or nails or Staples to back up the glue...but not at La-Z-Boy ! Their "Comfort Care" warranty service is nothing more than an expensive, money making marketing tool with $80/hour labor rates charging 5 to 6 hours labor to replace the broken frames with the same unprofessional wooden parts as used in the original assembly. AVOID LA-Z-BOY ! Add reply
HORRIBLE CUSTOMER SERVICE
SPANISH FORT, ALASKA -- Sir/Madame,
I hope you are the person we need to complain to about the service or should I say lack of service we have received from Lazy Boy. June of this year we ordered a chair from Lazy Boy Furniture ... read full review31 Replies - Latest reply on 09/13/2009
Broken Arms and Bad Customer Service
ONTARIO, CALIFORNIA -- Purchased a sofa and loveseat from the local dealer in August 2007. Received delivery of furniture in October 2007, a few weeks longer then we were quoted. Within a matter of weeks the recliner broke ... read full review