La-Z-Boy Incorporated Recliners - Page 2

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1.2 out of 5, based on 12 ratings and
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Think Twice About Purchasing La-Z-Boy Products
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PHOENIX, ARIZONA -- One must be careful when purchasing La-Z-Boy products as certain replacement parts have become impossible to come by. Unless you are adept at electronics and generally handy at mechanical repairs, I would stay away from these products.

In 2004, we purchased a power recliner/massage chair for my mother, a 92 year old disabled woman. The chair had been working fine until a few weeks ago, when the remote went out. When we called La-Z-Boy in Phoenix, we were told they were no longer manufacturing chair parts, as this chair had been discontinued some time after we purchased it. By a stroke of luck, one of the Cust. Svc. reps managed to find a hand wand in the shop and sold it to me for $120. At first, it worked fine, but then a week later, the massage feature wasn't working properly. It would only stay on for a minute or so, then stop. The massage feature is designed to stay on for 30 mins. The representative I spoke to said the problem was probably due to another mechanical part and not the new hand wand we had just purchased, and that they were not able to get any parts at all! Even if he sent a repairman out, they would not be able to get any parts for this chair. The customer service reps I spoke to acted like we were just SOL and should just get over it. Needless to say, this didn't sit too well with me.

Additionally, I have spent hours searching the Net in vain looking for aftermarket parts for this product and haven't come up with anything. I've even contacted the La-Z-Boy manufacturer in Michigan and was told they no longer have suppliers for these parts. It seems each part is made by a different company; in our case, InSeat Solutions, LLC and Okin, whom I have also contacted. They were both unable to recommend a substitute manufacturer, and for some unexplained reason, neither company is doing business any longer with La-Z Boy.

My mother has become very fond of her chair and would love to continue using it. It's a shame that a megacorporation like La-Z-Boy doesn't take better care of its customers.

The price of the chair which was purchased new was $1500. Not being able to find replacement parts is our biggest problem right now. I have even spoken to independent furniture repair shops who are absolutely incredulous that La-Z-Boy is no longer able to get parts for their customers. No one knows what to make of this.

My bottom line at this point is La-Z-Boy should either come up with the parts we need or replace the chair altogether with a new one.
     
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Eloise on 07/15/2009:
I'm sorry your mother is missing her chair. I wonder how many years La-z-boy needs to carry repair parts for discontinued products. More than a few years and they would have to get a bigger wharehouse.
LoriC on 07/20/2009:
There's no need for them to stock their warehouses. All they have to do is back-order from their vendors and suppliers, but for some reason, they won't.
Anonymous on 07/20/2009:
They won't because each and every part they stock costs them money, even if they are sold eventually, they tied up cash and had to be warehoused. then consider the parts that never get sold.
LoriC on 07/25/2009:
We are now out $1,500 and it's simply unacceptable for Customer Service in the main office not to reorder parts. We are now seeking legal redress.
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Product Not Worth Price, Time Or Energy.
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I have been waiting 4 years for my disability claim to be approved, so I would have the money for a well built chair, I have a back injury & I so wanted a recliner but wanted a name brand that I thought would stand behind their product. I have made such an enormous mistake here. You know those trucks on the side of the road that sell recliners, that is where this chair belongs along with my salesperson & the store manager.

When the chair is reclined the back pushes into the floor with such force a sheet of paper can't be shoved in there. Maintenance guy said higher base legs are optional so I would have to pay. I have only had the chair for a little over a month. The chair arms are already flat as is the seat. The whole frame is unstable & the footrest wobbles.
Please shop around before you even think about going into a Lazyboy Store. NO SERVICE AFTER THE SALE & UNCONCERNED MANAGER. THIS GUY HAD ME SHAKING I WAS SO MAD. HE COULD HAVE CARED LESS IF WE WERE DISSATISFIED. MY SALESPERSON HUGE, HUGE DISAPPOINTMENT.
     
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DebtorBasher on 08/12/2013:
Check out the Lift-Chairs. I got one for my Dad and it is very sturdy (very heavy)...and if you get a doctor to write a prescription for it, your Medicare will pay a portion of it. They paid about two or three hundred towards my Dad's. You also have optional features you can add to them. But, I would suggest one with more stuffing in the arms, because some of them have very little in them. But, either way, it's very much worth the price.
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They Used To Make A Quality Product
Posted by on
Rating: 1/51
I bought my Father's Lazyboy recliner in 1973. Thirty years later, in 2003, I let it go, and I'm so sorry that I did. Although it had springs breaking, and fabric separating, it was as good and solid and comfortable as it ever was. Because it had been such a good piece, I replaced it with another Lazyboy recliner.
It is the difference between night and day!

Ten years later this chair has a spring sticking out of the back of it, the fabric is completely worn through. The seat feels like sitting on a cardboard box. All of that super plush stuffing disintegrated, and now you can feel the wooden frame underneath. My best description of this Lazyboy chair......it's like a board with a rag thrown over it!

After suffering a broken arm, I purchased a powered Lazyboy recliner for my Mother, at a cost of $850!. Four years later, after replacing the operation button for $200., the chair squeaks and rattles, and is loose from the chasis, and the sales people says it cannot be fixed!

In my lifetime I will NEVER buy another Lazyboy chair. I am shopping right now for a reclining love seat, and I will choose any brand other than Lazyboy or their "cloak" company England, which is supposed to be better because it's made in the U.S. Tell us Lazyboy.....why isn't the original Lazyboy recliner made in the U.S.?? You can turn a much better profit by manufacturing garbage in Mexico and then selling it in the U.S. as "quality", at greatly inflated prices.
Lazyboy can burn in hell. Their company deserves to go under.
     
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trmn8r on 07/20/2013:
I agree. We bought a LazyBoy lift chair for mom in 2004, and the quality was iffy - not something that would last. Mom died in 2006, and we put it out at the curb for a "lucky" person to take for free.
Old Timer on 07/20/2013:
Our local LB store closed last year. Not surprised at all.
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Beware Lazyboy Chairs Can Hurt You!
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Rating: 1/51
MANCHESTER, CONNECTICUT -- Beware of damage to your neck, back, shoulders and or arm (that comes on gradually)when PULLING UP the recliner's STICK-arm. BECAUSE OF THE REPETIVITE MOTION I ended up in the emergency room twice with serious pain. If you have cervical steno-sis or any problems at all with your neck or back stay away from Lazyboy recliners. Repetitive motion...getting up and down from the chair several times is dangerous it wears on your discs and can cause permanent damage! I notified customer service and they did nothing!!!! I need an electric recliner and was willing to pay for one at cost the company flat out refused to offer any type of help!
     
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DebtorBasher on 10/20/2012:
This sounds very painful, however, is this an issue with a defective Lazyboy Recliner or is this something that would happen if you bought any manual recliner? An electric recliner would be your best option and if you check out the Lift Chairs, those are great and Medicare will help pay towards it (they paid about $200 of my Dad's chair)if you have a doctor's prescription for it. It sounds like something your doctor can write a prescription for. You should check it out...but, shop around the different places that sell them because there can be a big difference in the price, depending on where your purchase it.
wjk898 on 10/20/2012:
Yes. Even picking up a Hostess Twinkie on a Fiesta plate could put things out of wack with the problems you describe.

But quit blaming Lazy Boy and get an electric chair as the other commentor mentioned.

Your complaint has nothing to do with Lazy Boy. You didn't purchase anything from them that claimed in any way to be useable for someone with your spine problem. And they don't to my knowledge claim to sell such a product - other than specifically stated as such.
trmn8r on 10/21/2012:
I don't see why this is a complaint against Lazy Boy. You evidently have a condition that is aggravated by using the chair, but this could happen with other repetetive motions that stress your body in a similar manner.

My mom needed an electric lift chair due to old age and the lack of strength, but we had no complaint about the recliner she had been using up to that point.

As Basher states, with her usual outstanding advice, Medicare will pay a portion of the cost if you have a prescription [sic].
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Dye Coming Off My Leather Recliner
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Rating: 1/51
ORMOND BEACH, FLORIDA -- I purchased 2 leather Lazy Boy recliners, paid 1600.00 for each. The dye is coming off of the arm rest. I am devastated! We only use a top brand of leather cleaner and conditioner weekly.
     
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ME2 on 06/04/2013:
HAD THE SAME EXPERIENCE!
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Don't BUY LA-Z=BOY
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ST. LOUIS, MISSOURI -- La-Z-Boy advertised "Lifetime" warranty on their frames and mechanisms on anything made after 1992. As many dissatisfied owners are now finding out, their wooden frames were only GLUED together and that glue is now drying out resulting in sudden and total failure and breakage of the furniture's frames. Standard, recognized wooden joint technique is to use glue AND screws or nails or Staples to back up the glue...but not at La-Z-Boy ! Their "Comfort Care" warranty service is nothing more than an expensive, money making marketing tool with $80/hour labor rates charging 5 to 6 hours labor to replace the broken frames with the same unprofessional wooden parts as used in the original assembly. AVOID LA-Z-BOY !
     
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Poor Quality
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In February 2009 we purchased 2 Lazy-boy rocker/recliners. Within 2 months an arm on one had to be replaced as it broke loose from the chair. Now March 2011 both chairs are broken! The metal support/controls for the footrests on both chairs bent and the pressed-board surround on the bases have split and broken. I've contacted Laz-y-boy and they refuse to cover anything except parts as allowed in the factory limited lifetime warranty.

I would never recommend Lazyboy products and will not purchase anymore for myself.
     
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Alain on 04/15/2011:
La-Z-Boy is no longer a brand that can be trusted to produce quality furniture.
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Wonderful furniture and service
Posted by on
Two years ago we built a big house and bought ten (10) La-Z-Boy recliners for it, ranging from the least expensive to leather and fine upholstery. We also bought three La-Z-Boy couches, an ottoman, and throw pillows. No problems in any respect, from sales to delivery to living with this furniture for two years. Very comfortable, attractive, and nice quality. La-Z-Boy rocks!
     
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La-Z=Boy No Longer Represents Quality to Me.
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When we remodeled our home and went looking for new furniture, we knew we wanted quality recliners for our family room which gets the most use of any room in our home. A salesman at a general furniture store asked why I wanted this brand and I told him I wanted a mechanism that would last. I just assumed fabric and craftsmanship was a given.

We went to the company showroom in Louisville and chose a style and fabric. Were treated well, and everything was delivered in a timely manner. The only problem was being shocked that the furniture was poorly upholstered. Each section of our sofa recliner has three pillowed sections. The divided sections are supposed to match up...one whole section is off. It's ridiculous that we paid this much money for such a poorly constructed product. We have an old LZB recliner in our basement which quality-wise is much better than these new ones that we paid over $3,000 for. We chose the style from the showroom floor and I don't even think it's the same quality as the one at the store. I have no proof of that, of course. This company no longer represents quality to me, and I will not recommend it to anyone I care about.
     
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Alain on 12/25/2010:
You can drop them a note at: La-Z-Boy, Inc., 1284 N. Telegraph Rd., Monroe, MI 48162-3390 or call them at 734-242-1444.
djmccue320 on 05/09/2012:
Wish I read your review before I bought my latest recliners; I agree quality has gone down hill

From LA-Z-Boy website
The comfort and durability of La-Z-Boy recliners have made them the perfect choice for generations. Get product details for our stylish and durable reclining chairs, power recliners, lift chairs and more. Available in leather and vibrant fabrics with eco-friendly cushion options.
I say - NOT!!!! At least not anymore!

We purchased two La-Z-Boy recliners in March of 1999. They performed incredibly well; we are still using them today and we had one repair, both chairs, of the ratchet assembly that holds the footrest up. This repair was performed after the chairs were over 10 years old. This is what I have come to expect from recliners that are relatively expensive.

HOWEVER –

The quality & durability of two La-Z-Boy recliners that I purchased in Oct 2010 are pathetic in comparison.
- Both chairs have had to have the seating area replaced (Seat chaise is what they call it)
- One was replaced in June 2011, under warranty – that chair also had to have the ratchet & pawl assembly replaced already(part that failed after 10 years on previous chairs)
- The other chair that required the seating area to be replaced failed in the Nov-Dec 2011 time period (“out of warranty” by a couple months)
- It took La-Z-Boy until April 14, 2012 to replace this faulty part and they charged me a trip charge of $70.00 since it “was out of warranty”
- When I complained to the La-Z-Boy Corporate Office, Eric in Customer Relations in Monroe MI, he said that I bought it from an independent store – even though the store carries a La-Z-Boy name (they are Furniture Galleries of Atlanta); so I would need to contact them
- When I called La-Z-Boy Furniture Galleries of Atlanta to express my discontent, after speaking with a guy in Service and his boss (Operations Manager), I was told:
o I already received a $ 40.00 discount on delivery; I still paid $70.00 for delivery – actually that was negotiated at the time of sale in order for them to win the sale.
o The two chairs cost me over $1,500.00
o Also, they ‘kindly’ waived the labor charge for this out of warranty repair and only charged me $70.00 for the trip charge
o I still paid $70.00 out of pocket for the repair
o Because of these concessions, the Ops Mgr said there was nothing they could do for me

We have only two adults living here, both retired and we have no pets.

Additionally, I’m sorry to say I recommended that my wife’s sister buy two recliners at the same time, that are equally pathetic; she also paid over $1,500 and has the same kind of quality problems

These chairs did not hold up and I feel they DO NOT meet the criteria for merchantability and thus do not meet Implied Warranty as defined by Federal law and they do not meet the standards espoused on La-Z-Boy’s own web site.

They failed prematurely!!
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La-Z-Boy quality is not what it used to be
Posted by on
We purchased 2 La-Z-Boy rocking recliners 20 years ago and still have one of them. It is the most comfortable chair I have ever owned and while the fabric is now beginning to wear; it is still in amazing shape compared to the new recliners we purchased from La-Z-Boy three years ago. Both of the three year old rocking recliners are so worn that they have no spring left in the cushion at all. The fabric is worn completely out and is split in several places. I actually spend more time in the 20 year old rocking recliner and it is still going strong. What happened to this company? We will NEVER purchase from La-Z-Boy again!
     
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Alain on 11/26/2010:
I think, sadly, that your observation is correct. Many trusted and formerly respected brands, no matter what the product, have sacraficed quality to increase sales volume.
Venice09 on 11/26/2010:
I just saw a Lay-Z-Boy commercial with Brooke Shields. Apparently she is now their spokesperson. I guess they had to cut quality to come up with the money to pay her.
Alain on 11/26/2010:
The money they are paying her would be better spent on improving quality!
V Roark on 08/07/2013:
Just had to replace a La-Z-Boy recliner that was less than two years old. The mechanism was plastic and we were picking up pieces off the floor. Also the seat, arms and back were becoming lumpy. In the same room are two Flexsteel sofas, over six years old, that still look like their just left the warehouse. When we purchased the recliner, we didn't know that Flexsteel also makes recliners. We know better now and will never go to La-A-Boy again.
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