PEORIA - ARROWHEAD, ARIZONA -- Purchased a sofa sectional at the Arrowhead store in Peoria, AZ. Two pieces of the sectional did not fit together so that there was a huge V-shaped gap between the two parts of the sectional. La-Z-Boy did absolutely nothing but come to my home and tell me there was nothing they could do that it was "okay" to have a gap between the sections. Called an upholsterer who told me the seat cushions were made wrong and that's why the couch didn't fit together. Called the manager, called the local TV station, called the newspaper; the manager of the store would not even try to fix the problem. Corporate office says stores are owned individually and they have no say. I guess they don't stand behind their name either. Will never buy anything from La-Z-Boy again.1 Replies - Latest reply on 05/27/2012Add reply
NEW CASTLE, DELAWARE -- If you are considering purchasing furniture from a LA-Z-Boy Furniture Gallery read the info below…
As a perspective customer you may want to consider this info before making your next furniture purchase ... read full review
LANGLEY -- We also spent approximately $7500 on furniture, leather reclining sofa and love seat and 2 custom fabric reclining chairs. On the sofa at one end that reclines there is an area between where the reclining ... read full review1 Replies - Latest reply on 01/14/2009
Quality and service - lack of both
SAN JOSE, CALIFORNIA -- We purchased a four seat theatre system on Nov. 8, 2006 -$3300 - from the San Jose La-Z-Boy on Blossom Hill Road. It was delivered Dec. 26, 2006. In January 2007, it was apparent the padding was compacting ... read full review1 Replies - Latest reply on 03/06/2007
Disgraceful Customer Service
MIDDLETOWN, NEW YORK -- I special ordered a sofa, 2 recliners, chair and ottoman on April 13, 2009 from La-Z-Boy Galleries in Middletown, NY. As of today August 29, 2009 I have not received my furniture. That is 2 days shy ... read full review5 Replies - Latest reply on 08/29/2009
WALDORF, MARYLAND -- I purchased a $1,000 sofa custom ordered from La Z Boy in Waldorf, MD last December and took delivery March 2006. After much consideration, and discussion with sales personnel, I chose the fabric which ... read full review
CHARLOTTE, NORTH CAROLINA -- I have been waiting 4 years for my disability claim to be approved, so I would have the money for a well built chair, I have a back injury & I so wanted a recliner but wanted a name brand that I thought would stand behind their product. I have made such an enormous mistake here. You know those trucks on the side of the road that sell recliners, that is where this chair belongs along with my salesperson & the store manager.
1 Replies - Latest reply on 08/12/2013Add reply
When the chair is reclined the back pushes into the floor with such force a sheet of paper can't be shoved in there. Maintenance guy said higher base legs are optional so I would have to pay. I have only had the chair for a little over a month. The chair arms are already flat as is the seat. The whole frame is unstable & the footrest wobbles.
Please shop around before you even think about going into a Lazyboy Store. NO SERVICE AFTER THE SALE & UNCONCERNED MANAGER. THIS GUY HAD ME SHAKING I WAS SO MAD. HE COULD HAVE CARED LESS IF WE WERE DISSATISFIED. MY SALESPERSON HUGE, HUGE DISAPPOINTMENT.
LAKE CHARLES, LOUISIANA -- I splurged & bought what I thought was a nice 2-piece La-Z-Boy recliner with ottoman. Within a few months the material began to wear & come apart at seams. Then one day a spring broke in the seat. I had bought the warranty so I got in touch with their customer service after much spinning around & being passed from department to department. I just wanted a spring replacement.
1 Replies - Latest reply on 01/17/2013Add reply
When I finally got hold of someone, she was very indignant when she found I was still sitting in the chair. She said they would not replace the spring because she didn't know what all I had been doing to the chair, & it wasn't due to their fault. So, for the price of maybe a $40 part I've sworn off La-Z-Boy & I tell everyone I know what terrible service they have, & definitely not to ever ever ever ever get their extended warranty!
Poor Service & defective furniture
SPRINGFIELD, MISSOURI -- I bought a large leather La-Z-Boy Couch with a recliner on each end and a Chair & 1/2 not quite three years ago. Before a year was up the leather looked like it was 25 years old on both pieces. When ... read full review1 Replies - Latest reply on 11/01/2011
HOUSTON, TEXAS -- We paid over $4,000 for a leather sectional. Upon arrival, there was a tear in one of the pieces. We were told that the entire section would be replaced. We called to schedule pickup of the affected piece and were told they would REPAIR it. We told them we had paid full price for a perfect unit and not a repaired unit. We were given a phone number to call of a supervisor in the main office. We called them but they have as yet (2 weeks later) not returned our call. We called the manager of the store where we purchased it and was told -- Well, I don't know who told you they would replace the entire unit because we will just repair it -- Again, we said we did not pay for a repaired unit but a perfect one -- Our comment: This company is not trust worthy. We are very disappointed and will not purchase from them again and will advise others to avoid Lazy Boy stores.Add reply
Don't buy on a Friday
CHERRY HILL, NEW JERSEY -- On 1/14(Friday) I purchased furniture. On 1/15(sat), I went to the Lazyboy store in Cherry Hill, NJ for a refund due to I changed my mind. The terms and conditions state they will refund what was paid ... read full review1 Replies - Latest reply on 02/08/2011
TYLER, TEXAS -- I purchased apprx. $9,000.00 worth of furniture from La-Z-Boy Gallery in Tyler, Tx. back in December 2009. I had to special order two sections of the sectional sofa that totaled about $1,600.00 just for those two pieces I had to pay for them upfront before they would order them and was told that it would take apprx. 2 months or less to receive them. It has been more than 3 months since that dau, and still not furniture. Each time we contact them to get an update, we get a different answer every time we talk to them and nothing has been true. We contacted them again today and were told that the items had been made, but were still sitting in China, waiting for them to fill a container before it could ship out, and we would have to wait at least another 4-6 weeks. When we said that we were tired of waiting and tired of all of the lies they have told us, and that we wanted a refund, we were told that there are no refunds for special order items, even if we never received them. I am sick and tired of the lies and excuses, and have contacted my attorney. Perhaps they will give him a different response once they receive a law suit. Consumers beware.......1 Replies - Latest reply on 12/13/2012Add reply
La-Z-Boy fabric frayed
PEORIA, ILLINOIS -- I am very dissatisfied with the way my couch and chair and a half has worn. I have had them not quite 4 years and the fabric is frayed. The frame on the couch has also broken. I understand that the frame ... read full review1 Replies - Latest reply on 08/03/2011
SARASOTA, FLORIDA -- An extended warranty claim denied over phone December 17, 2009. Warranty sold with sofa delivered 1/16/06 by Lazboy Furniture Galleries, Sarasota, FL. The Warranty is for 5 years. While vacuuming the sofa today, the fabric decomposed at four places on the seats, one on right and left and two in the middle. Claim denied because more than one cushion damaged. Warranty lists accidental tears, plural. When we bought the sofa, the sales person told us how great the warranties were. Well, don't bother as when you try to make a claim they look for ways to deny. I feel like this insurance is no better than most health insurance. DENY! DENY! DENY! 1 Replies - Latest reply on 12/17/2009Add reply
MONROE, MI -- My father bought the luxury lift recliner two years ago to help him recover from open heart surgery he had at the age of 96. In June of this year the chair froze and would not move. The end of September he will be 98 years old and we are still waiting for the chair to be repaired. He needs it for the lift capability and we have had nothing but the run around from the service people. A service man has come three times with the wrong part. This past Saturday we were promised the right part to fix the chair and the service person did not show up. I was told by the head of the service department it could be up to 10 weeks and if the chair could not be fixed it would not be replaced. He spend over $1400 on this chair, including and extended service agreement.Add reply
Fabric separation and poor workmanship
KALAMAZOO, MICHIGAN -- I took delivery of 2 heat massage chairs for approx. $1500 in early September. We have purchased at least 20 of your chairs in the past but never more disappointed with the quality, workmanship and lack ... read full review