DELAWARE -- 15k on the brand new RX400h and the windshield cracked for no apparent reason. The dealer upon initial inspection said that there is no point of impact & that the windshield just cracked. Lexus customer service denied our claim. The car should still be under the bumper to bumper warranty. We even have an independent auto glass company look at it and the finding is the same but Lexus denied, says they don't cover that certain issue, and by the way, good luck on holdING for customer service, I have to wait more than 1 hr every time. Bottom line is if you have a big problem, even if it is clearly a manufacturing defect, they won't fix it nobody from the main Lexus representative came to check on my car, they just denied it. What a nice customer service crap is that3 Replies - Latest reply on 07/08/2010Add reply
LAS VEGAS, NEVADA -- We bought 2007 Lexus ES350 from Lexus of Las Vegas back fall of 2007 and the car is loaded and was sold me on the handling and we thought quality of Lexus until recent we started hearing squealing from the REAR brakes when we're backing up. The car still under warranty but the service manager say's this is a common issue with Lexus because they put soft pads on the car to prevent rotor damage and the consumer is responsible for replacement. I find it very hard to believe this normal wear of ANY vehicle rear brake let lone a Lexus. Has anyone else had this problem and if so did your dealership replace the brakes without charging you? REAR BRAKE'S........come on.3 Replies - Latest reply on 11/30/2009Add reply
VACAVILLE, CALIFORNIA -- Purchased a used 2002 Lexus RX about 3 years ago. Have done all required oil changes at a local oil change shop and all required maintenance @ a certified Lexus dealership. At only 92K miles as of 12/2008 I have experienced transmission failure. By the time repairs are done I would have spent nearly $6000.00 in LESS than 3 years of ownership of this Lexus. I think Lexus needs to recall these vehicles and should be stripped of their so call "high quality vehicles" that they CLAIM they make. Who are they kidding?
1 Replies - Latest reply on 12/31/2008Add reply
I will NEVER buy another Lexus AGAIN. Apparently lots of people have been complaining of some sort of transmission problem w/ their Lexus SUV at less than 100K miles. Does anyone know if there is a way force LEXUS to recall these vehicles??
Worst Customer Service
VAN NUYS, CALIFORNIA -- Customer service at Keys Lexus in Van Nuys was the worst customer service I have ever experienced. I went to dealer to return a leased vehicle one Saturday morning and was told to come back the following ... read full review5 Replies - Latest reply on 11/26/2008
CARLSBAD, CALIFORNIA -- I work for a local car dealership in San Diego and had ordered a new car. When the vehicle arrived all had been handled with the purchase, or so I thought. I come to find out my own dealership is now ... read full review3 Replies - Latest reply on 02/15/2008
MANCHESTER, NEW HAMPSHIRE -- I am also having problems with the Lexus AFS headlights. When driving on hilly roads at night, there appears to be a black curtain that comes down and you cannot see in front of you! It is definitely a safety issue. I am dealing with Lexus now but am being told it is the nature of the self adjusting headlamps. I can't believe that this is acceptable. It must be some kind of design flaw.
3 Replies - Latest reply on 05/24/2011Add reply
If I had driven this car at night, I would not have bought it.
MILWAUKEE, WISCONSIN -- Bought 2009 RX brand new from the dealer and had serviced at dealer since mile 1. The car ran like a clock from 1 to 100,000 miles needing only brake pads. After 100,000 has been a nightmare. At 111,000 the rear brake calipers seized up and trashed the rotors in the process. $1500. Took the car in for 115,000 mile service and got the bad news about the rack and pinion unit like everyone else. $1800 but was told this issue would not leave me stranded on the side of the road, worst case no power steering. The car steers fine so did not get fixed and will squeeze some more miles out of it until power steering fails. 120,000 mile service (which itself is $1000) and I am told the differential is leaking and will cost $2200 to fix. Worst part is its a $20 gasket, the rest is labor cause they have to remove the transmission to get at it.
Oh yeah and $400 for some belts and pulleys. So not including 120,000 mile service I am at $5900 in misc repairs in the last 9000 miles or $0.66 per mile. Moral of the story don't keep your Lexus after 100,000 miles. They are standing on the shoulders of Toyotas high mileage reputation from the 90s and early 2000s. This is our 3rd of 4 Lexus. Just bought 2013 ES and that will probably be the last one. $0.66 per mile is rental car prices. The RX is still at the service center and I'm debating selling it for scrap.
UNION CITY, GEORGIA -- 5/28/12, I took my truck to the Lexus service department because gas was spilled in the rear of my truck carpet. The associate who helped me was Vishal . He told me that he would need a deposit from ... read full review1 Replies - Latest reply on 06/14/2012