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Lexus IS350 Convertible
Posted by on
WESTMINSTER, CALIFORNIA -- Took it to the Dealer and complaint with corporate on the car braking performance and finally got in touch with the dealer and got the car first repair. Drive it out after being repair the next day and the sound is there but wasn't loud and getting to the point that it is annoying. so two month later here I'm again dealing with the same problem. So they kept the car for another 3 days to research and attempted to fix it. After got the car back the first day the sound is still there. okay brought it to the dealer again less than 30 days ( I'm very Busy with work) and they replaced 2 front rotors and pads. after taking out from the dealer damn guess what I heard again guys same squealing sound. Squeal noise are killing my ears. okay now I'm piss so I took it up to the corporate again and now I will have to leave my car with the dealer for several days because Lexus finally send out a representative to look at the car under the lemon law. so final attempt is what I give them. find out more in 2 week from now guys. I hope Lexus will solve this problem for me.
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Anonymous on 11/02/2010:
Are you by chance driving one of the recalled IS350's that was recalled for brake failure? I would think the dealership should know, but it may be worth checking into.
Anonymous on 11/03/2010:
I didn't know squeaking breaks were covered by lemon laws
Deanna Whyte on 10/16/2013:
Have the same car with same problem only I live in canada. Called corporate and they had no record of this problem squealing brakes. I guess they do not look at USA which Thay should. I have had my car in 4 times since March when I purchased this it. Since I am in Florida for 5 months they will change the pads for me in April. When you ask them they say that they have had a few with this problem. I will not leave this till it is solved. My car is a $64,000 car how can they not be able to solve this problem. Would like to hear how your car makes out. It seems to just go around in circles. Hopefully it will get solves. I am a great Lexus supporter so I hope I do not have to look at other cars.
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Missing alphabetical index on 2010 Lexus RX 350 Service Manuals
Posted by on
Volume 1 & 6 of the 2010 Lexus RX 350 Service manual is missing its alphabetical index. On a 2" thick manual, not having an index can be a problem. It would be more of an issue except for the index being in the other volumes. A problem only arises if only volume 1 or 6 is purchased by itself. I talked to the folks at Toyota Service Publications. They will not be printing a corrected copy of the manual or apparently do anything else to correct the situation. So much for doing the right thing on manuals that run in the one fifties each.
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Alain on 10/10/2010:
You'd think that for what you pay for a Lexus they could at least proofread their manuals before they send them out.
Anonymous on 10/10/2010:
lol.....I'm a man, I don't think I ever read my car manual, except maybe to locate the fuse box or something. I'm an explorer. I like to figure things out for myself, and love when I find out something new.
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Customer service
Posted by on
DELAWARE -- 15k on the brand new RX400h and the windshield cracked for no apparent reason. The dealer upon initial inspection said that there is no point of impact & that the windshield just cracked. Lexus customer service denied our claim. The car should still be under the bumper to bumper warranty. We even have an independent auto glass company look at it and the finding is the same but Lexus denied, says they don't cover that certain issue, and by the way, good luck on holdING for customer service, I have to wait more than 1 hr every time. Bottom line is if you have a big problem, even if it is clearly a manufacturing defect, they won't fix it nobody from the main Lexus representative came to check on my car, they just denied it. What a nice customer service crap is that
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Anonymous on 07/08/2010:
Just because there is no point of impact doesn't mean you didn't hit a bump hard enough to cause the crack. I had that happen in a vehicle a few years ago. I paid my $100 glass deductible and moved on.
Helpful on 07/08/2010:
I wouldn't consider this "a big problem". I think I would have to agree with mrvw on this one. A point of impact would definitively explain the crack, but is not the only explanation. Hitting a bump or pothole can also create the issue and wouldn't show any impact either.
Venice09 on 07/08/2010:
Check your insurance. It should be covered and possibly with no deductible. I've had several windshields replaced without it costing a dime.
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Certified vehicles by Lexus are misleading
Posted by on
LOUISVILLE, KENTUCKY -- I Own three Lexus vehicles. I recently bought a 2007 Lexus ES350 certified vechicle. We took it back to get some recalls addressed in which Lexus service took care of these issues. While there my wife advised them the car seems to hop when apply the brakes. The service advisor called me to let me know that the brakes rotors were out of round and needed turning. The brake pads were in good shape. I told them this was a certified vehicle and should be covered under the certified program. He stated the brakes were not. I told him I understand the brake pads were not covered but the rotors should be. He still refused to resolve this problem for us. The last Lexus we bought was covered no matter what the problem we had. Lexus has let me down. I always thought highly of the Lexus brand that's why we continued to buy them, Now I'm not so sure. I will remember this when buying my next car. CERTIFIED IS NOT WHAT THEY CLAIM!When buying this vehicle as well as the other Lexus I have I was told it was completely covered bumper to bumper. I guess Not. Also when we returned to the dealership to pick up our car we had to run down someone to help us. No one came to us to ask if they could help us. A lot of young employees were in the service advisors bay. One of them finally addressed us. If it wasn't for this young employee I guess we would still be wondering around looking for our car.
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dan gordon on 04/07/2010:
sorry brakes and rotors are wear items and not covered by warranty. Its ordinary maintenance. Not sure why you think a used car has a bumper to bumper warranty. Its a pretty minor repair, part of buying any used car.
bcd on 04/07/2010:

The Lexus Certified Pre-Owned Limited Warranty clearly states “Brakes (Excluding Rotors and Pads)” are covered. You have misunderstood the definition of a ‘limited’ warranty.
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Lexus Sucks
Posted by on
The rear view mirror fell off the windshield on my brand new 2009 RX350 and the Lexus engineer decided it was my fault. They refuse to pay for it and refuse to even tell me how he concluded that I broke off the mirror. They wouldn't give me a report. They kept saying they are not in the business of deciding how it fell off. Only that it is not a "warrantable" repair.... There is absolutely no damage to the windshield from the outside, so I know nothing hit the windshield. It looks like somebody pulled the mirror of the windshield, part of the windshield is still glued to the back of the mirror. I had to pay my insurance deductible and fix it myself.
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Ben There on 08/10/2009:
I have seen rear view windows fall off, but it was just from old or bad glue, normally during extreme temps. I have never heard of part of the glass from the windshield coming off with the mirror... Freaky. Were you driving at the time?
lexus sucks on 08/11/2009:
No I had just parked the car a few seconds before it fell off. I told them it might have been the heat, they said they have never seen that happen... so I guess it is impossible.....!!!!!!!!!!
Eloise on 08/11/2009:
'It looks like somebody pulled the mirror of the windshield, part of the windshield is still glued to the back of the mirror.' Could you or your family be the somebody?
lexus sucks on 08/11/2009:
NO!!!!!! Why would I or anyone pull on the mirror????????? You just adjust the mirror and drive.... you don't pull on it so hard it breaks off!!!!!! What possible reason would there be to pull on the mirror so hard???
Anonymous on 08/11/2009:
Easy with the punctuation. They're just asking questions to better understand your complaint.
Even mirrors call fall off of Lexus's. Most of the time, when the mirror falls off it's because of so much adjusting, the glue or whatever has it affixed on there has worn off. But, because it's brand new... your guess is good as mine. It's usually a simple fix. Either glue it back on yourself or take it to a mechanic. Shouldn't cost much to fix it.
Starlord on 08/11/2009:
I have news for the engineers. The adhesive used on rear view mirrors often softens and lets the rearview mirror fall OFF (correct spelling) the windshield. Go to Auto Zone and purchase a tube of rear view mirror replacement adhesive. Follow the directions and your mirror will probably never fall off again.
lexus sucks on 08/11/2009:
Thank you for the suggestions. However, part of the windshield came off with the mirror, so I have to replace the windshield. No way I can glue the mirror back there is a hole (not all the way through) on my windshield.
I asked Lexus if heat might have caused it and ofcourse they said no...
joejoe3614 on 11/16/2009:
personally I think thank the manufacture had a point. if it had glass stuck to the mirror that could mean that it might have been pulled off, but I don't want to go blaming it on you. personally by want your saying I would not warrant it eighter but I would tell you why. I believe that yes it fell by itself. I work on automobile car crashes, I have my own body shop, and as vehicles today become more and more sophisticated, I have notice glass becoming more and more thin, I seen that with the heat the crack by themselves, in your case mybe when you were parked, your vehicle receive a rock chip so hard that it made the glass very week and with the weight of the mirror it made it fall off, theres many posibilites but I would not blame it on the manuffacture, what I would blame is the technicion not explaining why???? tell me what u think
Sue on 07/16/2013:
my sister bought a Lexus last week. They put up the front windshield visor. In Thousand Oaks. Came out and the visor caught behind the rear view mirror and when they tried to pull it out the mirror broke off and the windshield broke! one week old.
the dealer said they had to go through their insurance because it wasn't covered. Then decided to fix it and give them a new windshield because they just bought it. They are not happy and are worried about the whole situation...
Scoot on 08/24/2013:
I have a Honda passport and I've experienced the same thing. But I bought my car used and I figured someone before me must have hung on it like a monkey. But it's the weirest thing. You can't even find must on the web a out it so I figured it's rare. So at this time I've removed the glass from the mirror button and going to attempt to glue that part back to the windsheild, epoxy to fill any voids and paint the area black then glue the mirror back on. If anyone has ever done this let me know. Thanks
jt85 on 09/09/2013:
My sister has an 09 es350 and the same thing happened chunk of windshield came off... no explanation but I can honestly say its a manufacturer defect! Lol horrible....
Alex on 02/23/2014:
It happened to me too. This morning I drove through a pot hole and the mirror came off with a piece of windshield attached!
Did the glue work in the glass scoot?
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Transmission Failure At 92k Miles
Posted by on
VACAVILLE, CALIFORNIA -- Purchased a used 2002 Lexus RX about 3 years ago. Have done all required oil changes at a local oil change shop and all required maintenance @ a certified Lexus dealership. At only 92K miles as of 12/2008 I have experienced transmission failure. By the time repairs are done I would have spent nearly $6000.00 in LESS than 3 years of ownership of this Lexus. I think Lexus needs to recall these vehicles and should be stripped of their so call "high quality vehicles" that they CLAIM they make. Who are they kidding?

I will NEVER buy another Lexus AGAIN. Apparently lots of people have been complaining of some sort of transmission problem w/ their Lexus SUV at less than 100K miles. Does anyone know if there is a way force LEXUS to recall these vehicles??
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Anonymous on 12/31/2008:
If your Lexus has all-wheel drive then it is prone to transmission failure. Highly unlikely there would be a recall on a 6 year old vehicle.
Jackshaw on 09/16/2014:
Lexus service dept does not look into the facts and they look only the dollars.They will tell that all are customers at fault so they must pay for all their product.recently one of my friends car was ceased suddenly eventhough all the necessary service was done, they have told him to pay for the new engine 9000$.he bought it as a certified car as well the engine has warrenty. But trying to tell a layman oil is not going inside the holes etc.. all those bull chit. where in the world a customer knows that the engine is not receiving the oil when the oil lights does not show up Lot of people are going to die on the road because of this day light dollar thieves cheating the people. This fellows are going to pay billions for some of their silly mistakes of exploiting the layman who has no idea of any chit about the car.
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Worst Customer Service
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VAN NUYS, CALIFORNIA -- Customer service at Keys Lexus in Van Nuys was the worst customer service I have ever experienced. I went to dealer to return a leased vehicle one Saturday morning and was told to come back the following week because I did not make an appointment. Are you freaking kidding me? I'm sure I'll get helped right away if I wanted to purchase a vehicle or get it serviced because they will make money off of me. Apparently, when you go to dealer to return your vehicle, you are not top of their priority list to get helped because they already made money and if you don't lease or purchase a new car, they are not willing to help you. It's all coming from Keys Lexus management. I sent emails to their managers regarding their poor customer service, but I haven't received reply back. I went to Lexus of Glendale to return my car and it took 10 minutes to do it. I'm definitely not buying any cars from any dealer owned by KEYS group.

If you are in a market to buy a car, don't go to any dealer owned by KEYS because they'll only help you only if they can make money off of you.
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Anonymous on 11/25/2008:
Did you call first?
revan on 11/25/2008:
I went to this place looking to buy an RX350. They utilize all the sleazy car salesmen tactics. They like to make you wait and wait. Well I didn't wait long, I told them to give me back my car key and we left. Never to return.
revan on 11/25/2008:
I went to this place looking to buy an RX350. They utilize all the sleazy car salesmen tactics. They like to make you wait and wait. Well I didn't wait long, I told them to give me back my car key and we left. Never to return.
Aerocave on 11/26/2008:
Whenever you return a leased vehicle its only courteous to call the dealer first. You have no idea how many times customers walk in on a busy day and demand your attention right away--to turn in their lease. I've had it happen to me where I am in the middle of working a deal for a salesperson (with a customer waiting) and someone who wants to turn in their lease walks right in my office, rudely interupts everything...and then when we tell them we will be with them as soon as possible, they proceed to stand right outside the office, staring in with this impatient look on their face. I'm not afraid to admit it--and its only human nature--that priority is going to be given to those customers who are at the dealership considering the purchase of a new vehicle--not turning one in because they bought somewhere else. If you cannot understand this you obviously have never worked in the retail business. Call first next time...turning a lease vehicle in is no big deal and can be handled quickly. A dealership can advise you on a good time so that you feel "prioritized."
Anonymous on 11/26/2008:
I agree 100% with Aero. If everyone would just use a little common sense, and lose the "what about me" attitude and think about what they do and how it will affect someone else (including dropping in unannounced to return a vehicle) this world would be a much better place. Heck, when I bought my last Toyota I made an appointment with the salesperson that I wanted to help me. I had such a great experience the first time that I wanted his undivided attention during my last purchase. I got what I wanted and he appreciated the fact I called ahead. We were both happy.
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Low Tire Pressure Warning Light
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HOUSTON, TEXAS -- This warning light keeps coming on and Northside Lexus in Houston TX does not appear to be able to fix it after 3 tries. I wrote to the Lexus home office and they acknowledged receipt of my complaint, but that is all I have heard. After 8 days, no solution offered. In the mean time, we are forced to drive the vehicle with the low tire pressure warning light on all the time.

This is certainly not the type of customer service I expected from Lexus. They are doing a fine imitation of GM and Ford. No more Lexus for me.
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Anonymous on 06/04/2008:
Is the problem the light or the tire?
samtheman on 06/04/2008:
So keep going back until its fixed. If it's covered under warranty, you should be OK. I know it's a hassle taking your car to the dealership so much, but they're accountable for fixing it and they should. Some businesses have an "out of sight, out of mind" mentality. You have to keep bugging them to get results. My wife and I have an RX 330 and I wouldn't pay 50K for a car to have someone brush me off.
Anonymous on 06/05/2008:
These sensors are a pain in the butt, if the tire pressure changes more than two pounds it automatically kicks the sensor on. Lexus is not the only manufacture having these issues, it is ALL the manufactures! The problem is the sensors are too sensitive causing the lights to go on. That's what happens when the federal government decides to get involved. good luck
joejoe3614 on 11/16/2009:
it popular, ur not the first to tell me that, go to fred haas insted, I used to work there before but in the body shop, now I'm in laredo tx and as a body shop owner I learned that sometimes its the spare tire, you should check it out
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2007 Lexus 350 HID AFS Headlight Problem
Posted by on
LOUISVILLE, KENTUCKY -- I bought a new 2007 Lexus 350 on January 12. I can barely see when I drive it at night because the headlights, which are HID AFS, only illuminate about 5 or 6 feet in front of the car. I can only see about the bottom third of the car in front of me and there is a bouncing black line with what looks like a black wall above the line. The lights are OK on bright. I took it back to the dealer twice with no results. He said it would be OK with the AFS wasn't OK, just the same. And he said the company wouldn't let them adjust the lights. They appear to be set too low. I am waiting to hear back from the Lexus customer service 1-800 number. The guy I talked to there said that if the lights were 'in spec', there was nothing they could do. I drove a 1991 Lexus 400 for the past 16 years with practically no problems, so I am in shock about this new Lexus. It is a huge safety hazard. I wonder if all cars with HID AFS lights are like this or if it's just mine?? I can't imagine anybody being pleased with a car that they cannot see to drive in at night.
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adzidek on 02/13/2007:
I don't presume to know whether or not you are mechanically inclined, but either way, the height of the beam is quite easily adjustable. If you can't figure it out, go to your local Walmart/Canadian Tire and have them do it. All it takes is a screwdriver, and it in NO WAY voids any warranty. In fact, if you don't get it done, you could get a ticket, or worse, get into an accident.
Slimjim on 02/13/2007:
I have to agree, I would find a mechanic to readjust the lights higher if possible. I know Lexus' have sophisticated headlights that angle down in park and turn corners with you, but there still obviously must be a way to do something before you end up hitting someone.
secretchief on 02/13/2007:
Don't listen to a dealer, their job is to sell cars, not provide customer service. They see you coming back as a nuisance and a waste of time. If you have the time to spend with them, then by all means keep pushing because they are generally jerks, but otherwise seek help elsewhere.
David on 02/13/2007:
While headlight adjustment is a simple procedure for standard headlights, HID headlights which are integrated as part of the AFS (adaptive front lighting system) are not easily adjusted. With this system, the beam shape and direction is continually adjusted based on speed, operator input (steering), and road conditions. My only suggestion is to try another dealer or test-drive a similar car to see if it works any better. If a similar car with HID/AFS doesn't exhibit the problem you are experiencing, this may help you in expressing that there is something wrong with yours.
adzidek on 02/13/2007:
David, HID lights are still adjustable. Yes, they auto-adjust according to driver input, but you can still adjust the "base" level, I.e. standstill with the tires pointed straight. In fact, when the headlights are installed for the first time at the factory, they adjust them before releasing the finished car.
Sail27 on 02/14/2007:
Hmm, I got curious - I Googled "AFS light problems" and found this thread in a Lexus forum...

Good luck!
boomer53 on 02/23/2007:
I am so glad to find this review I thought I was losing my mind with these hid headlights. I live out in the country where there are no street lights and I can not hardly see to drive at night. I have been back to the dealership twice now and they just say it is just the way the lights are. If I had driven this car at night before I bought it I would have never bought it. I had a friend visit me and we went out to dinner after dark I had not said anything about being unhappy with the headlights and one of the first things she said was "what is the matter with your lights" and she said she would never buy a Lexus with headlights like that. They are going to cause someone to have an accident.
Chardon on 02/26/2007:
Well, my headlights are fixed. I called the 1-800 customer service number 3 times, and finally they called back and said they had called the dealer and to take it back to him again. Before I did that though, I went to the dealership after dark and asked my salesman to drive me around in a car exactly like mine...the 2007 Lexus 350 with the HID AFS headlights. He did that, and I could see just fine out of that car's headlights. So then the salesman came over to my house after work that night and drove my car. He agreed that you couldn't see very well, so he called me the next morning and told me to bring it back in. I did and the service department not only properly adjusted the headlights, but seemed to have adjusted their attitude considerably too. The service guy told me that he had set my lights up high, but if that wasn't enough to bring it back and he'd set them up higher. Amazing, considering he had told me on previous visits that the Lexus people wouldn't let him set the lights up higher. I don't know what to attribute this change in attitude to, but was likely a combination of the calls to Lexus, the salesman and maybe my complaint to the National Transportation Safety Dept. If you're having trouble seeing with your lights, might want to try the things I successfully did.
pamisue on 10/04/2007:
I am having the same problem with my 2007 RX400h. I can't see a thing on dark NH country roads at night on low beam. It is especially bad when going downhill - a virtuall black curtain drops in front of the car. I agree that it is a safety issue. when I
spoke with the dealership, they said that no one else had
complained! I find that hard to believe. I have contacted Lexus customer service and they are going to call the dealership. I'm
waiting to see what they can do. I definitely would not have purchased this car if I knew you couldn't drive at night safely!!!
lightisue on 01/16/2012:
I just recently bought a Lexus 400h and my driver side headlight is out and I see the inside is full of water residual from the rain or car wash. I brought it back to the dealer couple times and been told that's OK, it doesn't to fix or anything , now the low beam is out due to the module was damaged by water..the guy from the shop told me that more likely they install a defective light. I come back to Lexus dealer and they are denied the problem, they want me to pay the full cost of new light event this is Lexus's ridiculous
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Squeaking Brake & Dashboard
Posted on
LOS ANGELES, CALIFORNIA -- So after 8 months of owning the car, the brake starts to make squeaking noise and the dashboard (which they fixed, but very ugly looking). For the brake, they told me it's a designed feature, it's not dangerous to drive with the noise, therefor they're not going to fix it, because it's normal and it's not a defect. So, this is a $40K car that I bought brand new, and now, it's still under warranty, they won't fix something that is broken and annoying, because to them - it's normal, designed feature (that didn't tell us anywhere when we're buying it), everyone has the problem or will have, because it's the design. I talked to them 10 + combined for dealer and headquarter. wasted 5 trips to the dealer. wasted all my time and effort, and they won't even bother to try to fix it. they looked at it, think it looks good, so they won't' fix. this is something I have to deal with, live with unless I sell my car, otherwise, they're not the one that hearing the sound when they drive it, right? so, I got an extra feature - the noises from the car. I wish Lexus could keep their good services like they have when they were small, now they just don't care about the customers anymore.
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NeveragainAmazon on 08/25/2006:
Boy can I empathize with this poster! I am having the same brake problem with my 2005 Infiniti FX 35....Only difference is.... my brakes have been changed and "upgraded" once! Now the story lies with the rotor direction! Have to agree with JayD! Unfortunately, it is your only possible resolution! Good Luck!
khang on 09/09/2006:
thanks guys. I will try another dealer, but the manufacture/Lexus told me that they don't even want to fix it. isn't that ridiculous? they said it's normal for high performance car. what's a BS! so they didn't change my brake at all. you want to hear what they said to me? send me an e-mail, I'll send you the link to the audio file, it's awesome. it's the first feature of any car that's this special, tell ppl that we're braking. yes the noise.. very helpful. thanks to Lexus.
insuregrl on 09/21/2006:
Hi - same problem happened to me! My IS250 is 8 months old too. They told me the ROTORs were shot! and that my brakes were at 80%! I was like this is BS as there is no way this can happen to a new car. They said it's "my driving habits" from stop and go traffic, I live in L.A. so everywhere you go is stop and go traffic. so I fought them and made them change them under warranty!
Mimi411 on 09/11/2007:
My brakes have been squeaking for nine months now since putting on new brake pads. My mechanic said it will fade but it hasn't & a friend of mine who has the same car said his was doing the same thing and he had bought a loaded caliper & that stopped the noise. I'm thinking of taking my car in to get an analysis on whether I have the same problem.
Lexus owner on 12/10/2007:
I have a 2006 Lexus IS and my brakes started making the squealing noise after 10 months. I was told that this is due to the "special" design of the rotors, but that it wouldn't be covered under warranty. I went to a mechanic and he changed the brake pads, but said I would probably need new rotors in another 8 months. I do have a far commute to work with lots of stop and go traffic, but I hope I won't have to get new rotors every couple years!
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