In Nov. 2003 I purchased an LG front load high-efficiency clothes washer & electric dryer set (washer model # WM1832CW / dryer model # DLE2532W). In Dec. 2009 the stainless steel dryer drum cracked along the weld seam of the drum, near the door of the dryer. The crack is 2"-3" long and very sharp. I believe it is a defect in manufacturing or poor quality construction.
The dryer has only been used for regular household laundry and should not have cracked under these conditions. My dryer is no longer under warranty (1 year) and I am seriously debating the cost/value of having it repaired vs. purchasing a new dryer. I have since read online of other owners of the same model dryer complaining that their dryer drum cracked also. I will not be purchasing LG again.
We have had this dryer for a little over 3 years. It has always had trouble drying clothes on sensor dry. The clothes are always damp when the cycle ends, so we have just been drying them on timed dry which works fine. A few months ago we started hearing this bumping noise especially with a heavier load such as towels or jeans. The sound has progressively gotten worse and more frequent and now does it even empty. We do about 10-12 moderate sized loads a week which I would estimate as average for a family of 4.
The warranty is only 1 year even for defective materials/workmanship which is very convenient for LG. Our local appliance repairman was familiar with the problem and had seen it several times with this model. I have also has some electronics issues with my LG Tromm steam washer so I can say I am through with LG. Life is not good for me with LG!
It's really sad. I had so much high hopes for an American based (supposedly actually, they get their parts and boards for products from overseas) company. My family went all out on LG. We purchased a 46 inch LCD TV which has cable card issues from day one. A 42 inch LCD TV which completely failed and was out for over 4 months before LG stepped in when the extended warranty company failed to honor its agreement for service and after sending A local TV company out 5 times to attempt repair, replacing every board in the set. LG came out, fixed the 42 inch and we were back in service... now it's doing some weird ghosting shivering thing.
We also purchased the top of the line LG Washer and Dryer combo in cherry red paying top dollar. After a year of owning these, now every time you do a load of laundry, the smell of mold and mildew overpowers everyone in the house. Horrible. We purchased LG Cell Phones and now live with dropped calls and limited battery life, not to mention the phones are not very rugged. My particular model has a built in camera which is useless as it won't save the image after you take a picture.
Well, the bottom line is, LG is absolutely NO BETTER than anyone else out there and in fact I would say they are among the bottom as far as quality. Some people will probably have to see this for theirselves to really appreciate what I am saying here, hopefully you will take the word of countless people complaining about LG's products and service and avoid the nightmare we endure every day because we can't just go out and replace everything in our home.
Look at the BBB complaints on this company. I've filed complaints myself. Remember that with the BBB you are not getting the full story. The BBB is very quick to close cases for whatever reason they can find. Just because a case is closed does not mean the customer was satisfied. And, the vast majority of people do not even think to go to the BBB. Probably because it is a waste of time for the most part. That will not get you anywhere.
They will NOT care if one or two people or for that matter, 500 people despise them, they still have their hands in millions of places across several product lines and losing even 1,000 customers won't make a dent in their collective wallets. In other words, they are too big to care about a couple thousand customers. Best of luck to anyone who owns anything with LG on the product and a very big warning to anyone considering a purchase!!! People don't take the time to create an account and write a review because they have extra time on their hands.
IOWA CITY, IOWA -- On Wednesday, Feb 27, I spent $1,844.00 on a brand new LG washer and dryer. We live in a small home, so I wanted it side vented. Delivery was set for Sat. Mar. 1. On Friday the store called me to tell me the men who delivered would not be able to side vent my dryer because you need a special part.
First, they do not have the part, and second, their men are not licensed to install this part. Why didn't the store tell me this when I ordered it? I would have to go for probably a week with no dryer until they could get this piece installed. So, they were going to back vent it. Now it sticks out so far, it blocks my back door. Hopefully it will take it back far enough with the side vent to unblock my door.
Now for the washer. I had always heard about how front load washers spun clothes so dry that the dryer was done when the washer was done with the next load. Well it should. It takes an hour to do a load in the washer. Then the installers must have turned the hoses around. All I have is hot water. He will change these around when the part for the dryer comes. Hopefully next Saturday. I hate washing my clothes in hot water.
I was so excited waiting for the washer and dryer. I was looking forward to doing laundry. Now I am so disappointed and depressed, and ANGRY I want the store to come and take them back and get a top loader. It used to take me 4-5 hours to do laundry for the two of us. I thought it would take two hours last night, so I started laundry at 5:15. I had done washed two loads, cottons, and towels, and a load of "normal" clothes. Each cycle took 54-56 minutes. I quit after the second load because it realized it would take me until midnight to finish.
They are supposed to be cheaper to run, but not time efficient. If I do my normal 5 loads of laundry each week, it will now take me closer to 6 hours. 5 loads at an hour each, plus the 45 minutes to dry the last washed load. Talk about a bubble buster. I won't buy another washer again until I know how long the cycles are. I emailed Whirlpool last night to ask about the Cabrio. We'll see if they respond.
BAYTWON, TEXAS -- I recently purchased an LG washer and dryer from Home Depot. They are front load all the bells and whistles. I paid about 1700.00 For the set. I bought these to go in my new home we just purchased. I had Home Depot deliver and an LG tech hooked up the washer and dryer. They worked good for about 2 weeks and now the dryer does not work at all, it blows cold air and does not heat. I called LG to see if someone would come out and look at the dryer and they told me they were going to charge me 75.00 just to come out and look at the dryer and if it was hooked up wrong they would charge me for that too. I have only had the dryer now for 3 weeks.
I was hung up on they told me that they don't cover everything that happens to the dryer and that they couldn't get someone out to me for 1 week. At that point I called Home Depot. They were very helpful. LG still will not fix my dryer and so I have had to had Home Depot come and pick up the other machines and I will be buying a different brand. If LG is this hard when you have had their product less than a month I can imagine what it would be like if something happened 6 months from now.
I was treated so poorly by LG their customer service people were rude and did not want to help make the problem any better. I think I will be a lot happier with a different brand because I don't feel like I was treated like the way a customer should be. Home Depot has really been great in this whole process without their help I would be stuck with LG and be very unhappy. I would not recommend LG for anyone Home Depot was telling me that they have had a lot of complaints about these dryers not heating so maybe it's just poorly made, but certainly does not have a poor price.
MICHIGAN -- We recently purchased a new Washer and Dryer and I am just wondering did anyone test them? They SUCK all of my clothes are wrinkled! They are a big hot mess! I have to iron everything! And I have tried every setting possible. I am very disappointed, they have all these fancy settings that are useless! I wish I had my old Kenmore back!
MISSISSAUGA ONTARIO -- Makes LOUD noise due to defective rollers. Warranty expired and tried taking it apart myself - no problem. However the LG parts department will NOT sell me the parts... I need 4 Rollers. They are forcing me to hire their service people and to top it off I have to wait a full 7 days. Kenmore, Whirlpool and several others will sell me parts but LG (Life's Good) will NOT. They should change their name to LS ( Life's **). I will NEVER buy LG anything ever again!
BALTIMORE, MARYLAND -- My LG Dryer is not even 3 years old and now my dryer is cracked and I just don't understand why it did that. The piece that was cracked came off the other day so now I have a hole in the front of my dryer. I have to replace the drum. There is nothing wrong with the anything else except that it never really dried the clothes like it said it did but I have to keep it until I and afford another dryer but I will not get another LG.
MICHIGAN -- We purchased a new LG top end unit at that time. Within 30 days it became very noisy. After 2 months we finally got it fixed under warranty. It was a small plastic bushing broke from the factory. Worked fine for a month or so and became noisy again. Checked with the factory service rep and he stated they had issues with this before. After much complaining, the appliance store delivered a new unit, turned out to be a dented unit, but we accepted it. This also became noisy after less than 60 days of operation.
LG wouldn't respond to my email and the sales rep as good as suggested I was a liar. The warranty is off and the appliance store is gone. My only recourse is to steer my customers and acquaintances from purchasing anything from LG.
Our LG dryer's stainless steel tub cracked at the seams and the rollers failed in less than four years. LG refused to even supply the parts free after the repair facility asked them too. So we must make an expensive repair or trash unit. We will never buy LG anything again and will tell everyone we can about their crappy products and the fact that they don't back them even when it is an obvious manufacturer defect!