NEW JERSEY, NEW JERSEY -- No hot water, fraudulent product from day 1, LG washing machine WT5170HV ASSEEUS/TOP LOADER is not reliable. Since I had this expensive piece of ** product from a cheap company that won't back it up because money is more important than service, all I get is warm or cold water. You got my money which did not fail you and I guaranteed that my money was real and works while you sold me a machine that never gave me hot water from day one. You failed me.
All your service men did was do a reset and I got hot water maybe twice after they left my house. I would call again and again and then they return and return and return, change a few parts and do a reset and the same results occur, NO HOT WATER. I finally gave up just like you wanted me to and your service guys lied to you that they fixed it so they get paid for the service call. Then it lasts once or twice and then again no hot water. Well I got tired of it and gave up because I have a regular life and lots of responsibilities and every time I do a wash and test the water my blood pressure goes up. Again warm or cold water.
Well I am back at it again and I am going on all the websites to tell my story how a rich company does not back up their product and the service people they send lie it was fixed so they get their service call money and protect their reputation. Yes when they leave it works but not for long so maybe they weren't lying but maybe they were lying.
I also bought your dryer total of over $2,200 because I wanted the best and I got screwed big time. When I asked them for the reset code so I would get hot water, every service company that came said I can't have it. So now that I have some free time and am tired of getting mad when I do my laundry, I must vent this anger and go public. I know that you will not publish this on your website but I will be telling my true honest story to the world.
MICHIGAN -- We recently purchased a new Washer and Dryer and I am just wondering did anyone test them? They SUCK. All of my clothes are wrinkled! They are a big hot mess! I have to iron everything! And I have tried every setting possible. I am very disappointed, they have all these fancy settings that are useless! I wish I had my old Kenmore back!
In Nov. 2003 I purchased an LG front load high-efficiency clothes washer & electric dryer set (washer model # WM1832CW / dryer model # DLE2532W). In Dec. 2009 the stainless steel dryer drum cracked along the weld seam of the drum, near the door of the dryer. The crack is 2"-3" long and very sharp. I believe it is a defect in manufacturing or poor quality construction.
The dryer has only been used for regular household laundry and should not have cracked under these conditions. My dryer is no longer under warranty (1 year) and I am seriously debating the cost/value of having it repaired vs. purchasing a new dryer. I have since read online of other owners of the same model dryer complaining that their dryer drum cracked also. I will not be purchasing LG again.
IOWA CITY, IOWA -- On Wednesday, Feb 27, I spent $1,844.00 on a brand new LG washer and dryer. We live in a small home, so I wanted it side vented. Delivery was set for Sat. Mar. 1. On Friday the store called me to tell me the men who delivered would not be able to side vent my dryer because you need a special part.
First, they do not have the part, and second, their men are not licensed to install this part. Why didn't the store tell me this when I ordered it? I would have to go for probably a week with no dryer until they could get this piece installed. So, they were going to back vent it. Now it sticks out so far, it blocks my back door. Hopefully it will take it back far enough with the side vent to unblock my door.
Now for the washer. I had always heard about how front load washers spun clothes so dry that the dryer was done when the washer was done with the next load. Well it should. It takes an hour to do a load in the washer. Then the installers must have turned the hoses around. All I have is hot water. He will change these around when the part for the dryer comes. Hopefully next Saturday. I hate washing my clothes in hot water.
I was so excited waiting for the washer and dryer. I was looking forward to doing laundry. Now I am so disappointed and depressed, and ANGRY I want the store to come and take them back and get a top loader. It used to take me 4-5 hours to do laundry for the two of us. I thought it would take two hours last night, so I started laundry at 5:15. I had done washed two loads, cottons, and towels, and a load of "normal" clothes. Each cycle took 54-56 minutes. I quit after the second load because it realized it would take me until midnight to finish.
They are supposed to be cheaper to run, but not time efficient. If I do my normal 5 loads of laundry each week, it will now take me closer to 6 hours. 5 loads at an hour each, plus the 45 minutes to dry the last washed load. Talk about a bubble buster. I won't buy another washer again until I know how long the cycles are. I emailed Whirlpool last night to ask about the Cabrio. We'll see if they respond.
It's really sad. I had so much high hopes for an American based (supposedly actually, they get their parts and boards for products from overseas) company. My family went all out on LG. We purchased a 46 inch LCD TV which has cable card issues from day one. A 42 inch LCD TV which completely failed and was out for over 4 months before LG stepped in when the extended warranty company failed to honor its agreement for service and after sending A local TV company out 5 times to attempt repair, replacing every board in the set. LG came out, fixed the 42 inch and we were back in service... now it's doing some weird ghosting shivering thing.
We also purchased the top of the line LG Washer and Dryer combo in cherry red paying top dollar. After a year of owning these, now every time you do a load of laundry, the smell of mold and mildew overpowers everyone in the house. Horrible. We purchased LG Cell Phones and now live with dropped calls and limited battery life, not to mention the phones are not very rugged. My particular model has a built in camera which is useless as it won't save the image after you take a picture.
Well, the bottom line is, LG is absolutely NO BETTER than anyone else out there and in fact I would say they are among the bottom as far as quality. Some people will probably have to see this for theirselves to really appreciate what I am saying here, hopefully you will take the word of countless people complaining about LG's products and service and avoid the nightmare we endure every day because we can't just go out and replace everything in our home.
Look at the BBB complaints on this company. I've filed complaints myself. Remember that with the BBB you are not getting the full story. The BBB is very quick to close cases for whatever reason they can find. Just because a case is closed does not mean the customer was satisfied. And, the vast majority of people do not even think to go to the BBB. Probably because it is a waste of time for the most part. That will not get you anywhere.
They will NOT care if one or two people or for that matter, 500 people despise them, they still have their hands in millions of places across several product lines and losing even 1,000 customers won't make a dent in their collective wallets. In other words, they are too big to care about a couple thousand customers. Best of luck to anyone who owns anything with LG on the product and a very big warning to anyone considering a purchase!!! People don't take the time to create an account and write a review because they have extra time on their hands.
We have had this dryer for a little over 3 years. It has always had trouble drying clothes on sensor dry. The clothes are always damp when the cycle ends, so we have just been drying them on timed dry which works fine. A few months ago we started hearing this bumping noise especially with a heavier load such as towels or jeans. The sound has progressively gotten worse and more frequent and now does it even empty. We do about 10-12 moderate sized loads a week which I would estimate as average for a family of 4.
The warranty is only 1 year even for defective materials/workmanship which is very convenient for LG. Our local appliance repairman was familiar with the problem and had seen it several times with this model. I have also has some electronics issues with my LG Tromm steam washer so I can say I am through with LG. Life is not good for me with LG!
BURLINGAME, CALIFORNIA -- We have an LG DLG3788W gas dryer. It has many different settings and controls and, when it works, effectively dries clothing. That said - sensor dry doesn't work with this brand. They do have email, phone and live chat support and they are responsive. But I recommend avoiding this brand. In the three years we have owned the dryer, it has broken 6 times. Broken as in - no heat and doesn't dry clothes. We have an extended warranty through GE, but they limit us to a repair vendor that will not overnight or expedite parts. That said, GE will do the expediting - so if you need parts, have them ordered through GE.
The ignition has died. Heating elements have failed. It's just not a quality machine. LG will only replace machines that fail beyond repair in the first 12 months. We had a smaller Kenmore dryer before and it worked for 7 years without a single service call. Our LG has stopped working for a total of 12 weeks out of 150 weeks available - an 8% failure rate. Not acceptable for a large household appliance. And spending my evenings and weekends in a laundromat when I own laundry appliances is beyond irritating. LG needs to step up their quality and their service... or people should buy a Kenmore or a Maytag.
PLEASANTON, CALIFORNIA -- After our old washer giving out we thought we would get a high-efficiency washer. We bought a washer dryer combo, totaling around 3 thousand dollars. Everything worked great till I go to wash my clothes and the washing machine breaks. In less than one month of use the washer is broken.
After contacting LG for them to repair it we were being what "we" need to do to fix it. Every phone call was "you need to do this" "you need to do that" Their customer service is NIL. After a week of arguing with LG customer service they send a 3rd party tech out. The tech was about as dumb as a rock. He would plug the washer in and out of the power socket, then look at us and say "it's broken." It has been a week now, the third party tech people have come out to our house 3 times now. Both times with the wrong part. When we call LG they lie to us saying the part for the machine is on its way.
When the third party tech makes an appt. with us they don't show up. It's been almost two weeks now. I have called our local news in hopes that they could help us. I am ready to park the washer in front of Best Buy and leave it there. DO NOT BUY FROM LG, THEIR CUSTOMER SERVICE IS NIL.
WARREN, OHIO -- Life is NOT good with an LG dryer. My husband and I purchased a front loader LG 4.0 ultra-capacity dryer less than 2 years ago. Shortly after the warranty expired the dryer quit working. It was down for 6 weeks after a missed diagnosis and incorrect parts sent by the manufacturer. Less than 6 months later, my dryer has quit AGAIN! Our repair man called LG and asked if they would be willing to replace the problem parts and was told we would have to purchase them a second time as LG parts are only warrantied for 3 months. So much for a standing behind your products, LG! I am so disappointed. I wish I had kept my 15-year-old Whirlpool dryer, that had NEVER had a repair.
MISSISSAUGA ONTARIO -- Makes LOUD noise due to defective rollers. Warranty expired and tried taking it apart myself - no problem. However the LG parts department will NOT sell me the parts... I need 4 Rollers. They are forcing me to hire their service people and to top it off I have to wait a full 7 days. Kenmore, Whirlpool and several others will sell me parts but LG (Life's Good) will NOT. They should change their name to LS (Life's **). I will NEVER buy LG anything ever again!