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Do not sign up — you'll never get out! Shifting stories and delays from Lingo when I tried to cancel.
Posted by Ecasual on 03/18/2013
CHEEKTOWAGA, NEW YORK -- I was a Lingo customer for eight years. As cell phones made my VoIP service unnecessary, I tried to cancel a few years ago and got talked into a plan that was $1.99 and would provide free incoming calls and voicemail. I let that exist for awhile just so I could keep the phone number (as a garbage number). But over the past few years, the charges continued to increase— from $2, to $7, then to almost $12.
I'd finally had enough and called to cancel. The attempted phone conversation was hell. A huge language barrier (call center sounds like it's in India or somewhere), combined with their apparent desires to protect only themselves and *not* cancel my account, left me frustrated and getting nowhere. I finally refused to continue the conversation.

I emailed them later to make sure they knew to cancel the account, which is what I was trying to accomplish by phone. They replied that the account had already been canceled and would not be billed further. They then explained that I needed to send my equipment back. They repeatedly insisted upon equipment return but did not promptly send the RMA they said multiple times that they would send.

The billing continued after I was told in writing that my account had been canceled. When I called about this, I was given the alleged reasons why my account was billed again, and the reasons shifted as I countered them. They then shifted focus to the equipment (I noticed this trend in my various conversations with them), and said that they would extend the time limit for returning it to 30 days (from original point of cancellation... And this was phrased as if it was a generous exception they were making on my part despite the fact that an RMA was not sent until a month and a half after my request to cancel the account).

I changed my card number so that they cannot continue to attempt to bill me. Meanwhile, a month-and-a-half later, I finally rec'd the RMA with a letter insisting upon return of the equipment (and its details like "Ethernet cord") that I long-believed my contract fees in '05 supposedly paid for, with a threat to charge my account for $75 if I don't.

My dealings with this company have left me feeling scammed, lied to, and manipulated. If you sign up, be prepared to go through a massive hassle to get yourself untangled from them.

     
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Beware Of Lingo (Read These Reviews)
Posted by Stingrayann on 07/05/2009
After having a harrowing experience with the Lingo customer care folks a few days ago (end June-2009), I was checking the internet to see if I was alone. To my surprise, I have come across many reviews written by people about their experiences with Lingo/Primus over the last few months. As happens most of the times, one either does not do much research on a company, products or its services when the deal looks really nice or we simply ignore any poor experience shared on the web thinking that these are either disgruntled customers and there are still many more who avail the services of the company. We forget that not everyone takes the time or makes the effort to share their experiences on the web through reviews. I appreciate those who have done this so that fellow consumers can benefit from their experiences. Its time we get wiser and not let companies get away with mis-treating customers.

Only after one goes through a very poor experience does one look out and then gets shocked to see the experiences other have been through. For the benefit of others, I have put together a brief list of links that I think could help others if they are Lingo customers or do intend to become one in the future -

http://www.my3cents.com/showReview.cgi?id=57796
http://www.my3cents.com/showReview.cgi?id=57730
http://www.my3cents.com/showReview.cgi?id=57569
http://www.my3cents.com/showReview.cgi?id=57559
http://www.my3cents.com/showReview.cgi?id=57228
http://www.my3cents.com/showReview.cgi?id=54316
http://www.my3cents.com/showReview.cgi?id=56515

Here is one where the phone number of a senior person at Primus Telecommunications is available (will be helpful for those who are having issues with the company or are being given a run-around by their customer service folks)

http://www.my3cents.com/showReview.cgi?id=57528

Hope each of you reading this review wake up and don't burn your fingers with this company. BEWARE OF LINGO!!!!
     
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Posted by captainggl on 2009-07-13:
Thanks a lot for putting up this review. I wouldn't have got a resolution without calling up the number on the last link. Thanks!
Posted by stingrayann on 2009-07-13:
You're welcome. Hope others caught in this maze of Lingo can find some respite too by making their voice heard at the senior most levels !!!!
Posted by khan.agarwals on 2012-05-12:
Nuera Telecom / Union Telecom /Lingo Telecom.

The Miami Florida address is a fake and the real addresses are as follow and
these are the real people who run BPO XPREZTO unit of Xprez info solutions Pvt. Ltd. call center from New Delhi India ..a call center of 50 person capacity,

Note : Please do not give your CVV number of CC to them.

1. Parvez Khan – Chairman and President. 805 577 7772 / 805 577 5773

Best Tel Communication Inc.
2245 1st Street
Simi Valley, CA 93065-1987
pk@salesrain.com
pk@xprezto.com

2. Rajeev Agarwal – COO

Sales Rain, Inc
Floor 22-04, The Peak Tower- Leviste st.,
Salcedo Village, Makati City
Phillipines.

858 309 5083 ( Internet connected to USA )
858 309 5084
858 229 9858 ( Cell phone).

ragarwal@xprezto.com
ragarwal@salesrain.com


3. Saurabh Agarwal – Vice president

Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre , Laxminagar , New Delhi 110092. India
Resident address – C/O Ramesh chandra Agarwal , 75 Garhwali mohalla,
Lalita Park society, Laxminagar, New delhi – 110092 India.

91 11 22010435
91 11 22010436
91 9313379810
sagarwal@xprezto.com

4. Vijay Agarwal – CFO

Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre , Laxminagar , New Delhi 110092. India
Resident address – 2nd Floor , 13 Mausam Vihar , New delhi 110051.

91 9312250225
vagrawal@xprezto.com

5. Isabel Agarwal W/O Rajeev Agarwal.

Sales Rain Inc.
Regus La Jolla Sunroad Corporate Center
4445 Eastgate Mall Suite 200
San Diego CA 92121
www.salesrain.com

858 638 7868

6. Ramesh Chandra Agarwal – Director.
( Father of Rajeev Agarwal. , Saurabh Agarwal and Priya Agarwal )

7. Mrs Priya Vijay Agarwal -- Director (W/o Vijay Agarwal )

8. V. Nair – Manager – vnair@xprezto.com 91 9891349085.
9. Pradosh tyagi - Ass. Manager – pradosh@xprezto.com
10. Syed Raza Abbas – Ass Manager -- 91 9811742650 sabbas@xprezto.com
11. Rajiv Jha – Accountant -- 91 9310050225 rjha@xprezto.com
12. Surendra singh – ssingh@xprezto.com , ssingh@salesrain.com 91 9958488957






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Terrible Customer Service
Posted by Lingo stinks on 06/27/2009
Lingo customer service people take the prize for knowing how to make a customer mad. I called their helpline to get my issue resolved. Spoke to the staff who did not appear knowledgeable, but promised a callback. I waited for few days and did not hear from them. Called the helpline again and wanted to speak to a supervisor. The representative did not get the supervisor but continued to talk. HEY, LISTEN TO THE CUSTOMER FOR A CHANGE!!!!! I was on the phone for quite sometime and the representative kept arguing with me .... I don't know where Lingo found such poor staff for their customer service department.

I checked with others who used or continue to use Lingo that one needs to call their senior management and issues get resolved then. I located the number 703-902-2810. Did want to share this so that others getting the run-around by the customer service department can call this number and get help.

I sincerely hope Lingo get more knowledgeable people on the phones, who can help customers. I need a service that works and people who can help in the hour of need. I am not paying for poor service! If this isn't fixed, I will take this to the BBB and FCC.
     
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Posted by NShort on 2009-06-28:
Looks like its being run a bunch on imbeciles. Have no clue what is happening to their customers. I went through a harrowing experience before trying to sort out my monthly bills with them. The customer service has no clue how to resolve, the email support does ot work. The wait times are high and never recieved a call back when promised. They only apologise profusely everytime i called but what good is it if it cannot solve my issue. Absolutely sh***y service and when i wanted to cancel they would just not let me cancel the service. Finally i removed my card from the bank so that they could not charge it anymore. I hope people read these reviews and make a sensible choice when selecting the voip provider.
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Do yourself a favor and avoid Lingo
Posted by FredS on 04/13/2005
If you're thinking of going with Lingo for a VoIP phone service, do yourself a favor and choose another provider. Aside from the fact the sound quality is poor, the delay and echo cancellation are really bad.

I thought the service quality was going to be the worst part of my consumer experience. I was wrong. The hell began when I called their customer service. For months I told them of the problems I was having, and for months I was told these problems were being addressed. The customer service reps must be measured in call volume because they will tell you whatever it takes to get you to hang up and go away.

Your time is worth something. Don't think you're going to save any money by going with Lingo. The service quality is poor and their customer service is even worse.

     
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This company is all a SCAM they steal from the innocent!
Posted by ABarrett on 06/08/2011
MCLEAN, VIRGINIA -- Primus Telecom is the owner of Lingo Voip Phone Service. My name, bank information, Mobile line and signature was fraudulently used to open a home phone service account. I spoke to a Deepak in the security department who disguised himself a CCP which I later learned that he is actually the supervisor of that department. I explained the situation to Mr. DEEPAK who was extremely rude, irate and argumentative with me and his conclusion was that this was not a fraudulent account. I had the police investigate the situation where they stated they spoke to whomever in the security department and they claimed that whomever they spoke to stated that I opened the account and I am the account holder. Although the police mentioned to whomever they spoke with that I do not live at the stated address, nor am I the owner of the email address used to open the account could not further investigate and had advised me to call headquarters to speak to someone further or to file a small claims suit. Before I went further with the police's advice I called Lingo's customer service one more time and spoke to a KAREN who advised me that she will make sure that this account be closed and that I will in fact receive a refund of the funds taken out of my account; she will call me to let me know the status. It did not dawn on me until today that Karen could not call me back since she did not have my phone number so I called Lingo back again today and spoke to another CCP which stated that Karen did notate all of what she told me but that who ever investigated in further notated that this was not a fraudulent account.

So since I was advised by the police to call headquarters; I did that today where I spoke to an IRINA who is the manager of customer care which stated to me that there was nothing that she can do since their security department is of their own company and she cannot override their decision. She has stated to me that she will contact the supervisor in that department to contact me. I asked her who that person was and that is when I learned that the so called CCP in the security department that I spoke to was in fact the supervisor of the department. I have been back and forth with this for a month now...unaware that this account was actually opened long before then and has been withdrawing monies from my account. They finally suspended the account which does not do anything because I will still have to cancel my bank account and get a new one just because this company refuses to investigate further. I have lost a lot of money due to this situation and nothing is being done to resolve it. I hate to have to file a lawsuit for something that could have been resolved with just a push a button but if not further investigated I will be force to. I just want the account closed and to be refunded what ever was taken out of my bank account. I have a home phone number. I cannot use Voip phone because I myself am a Customer Care Professional at home which it is required to have a home phone in order to take calls. I have had this home phone service since 2010 of February.

So I don't see how this makes any sense. I just want my name off of this account and my money back. Ms. IRINA has stated to me that I can contact whomever whether it be her president's office or the BBB, etc. that this is scam and she handles all of the complaints and all she will do is say that it has been handled. And then hung up on me. I would like for this account to be removed and for the monthly charges plus insufficient fund charges be replaced back into my account. I want my debit card information to be removed.
     
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Posted by azRider on 2011-06-08:
If the money came from a EFT from a bank account, and you have a police report that your ID was stolen. you should be able to go to the bank and file a fraud report and by law the bank has to give you the money bank. they in turn will go after the other side of the EFT and get their money back. you need to talk to your bank. get the ball rolling on this before it takes to much time and your window to collect gets to long. once the bank is involved things should break the ice.
Posted by PepperElf on 2011-06-08:
Did you have a lingo account in the first place?

I ask because... if you didn't have the account, technically they are not allowed to talk to you or to give you any of the account information.

I know it's weird but... instead of talking to Lingo, talk to your bank and the police. If you never opened the account, your bank will have the authority to give you the money back and to block Lingo from accessing your funds.

And of course have your credit card information changed etc.
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This company is terrible all around
Posted by Tmccallum on 06/01/2011
I got this service and paid $27.95 for my first "free" month and the Lingo box. I got it, hooked it up and it got used for 3 incoming and 3 outgoing calls the first week. After those calls, it no longer worked. I called and cancelled, but I was billed for a full month $29.95. I called them and cancelled again, the customer service lady said she would knock the bill down to $10.95 a month, I told her no to cancel it. I got charged $10.95 the next month. Finally I called, got a supervisor and got it cancelled. I got a confirmation e-mail it was actually cancelled. To be safe, I ordered a new card and cancelled the card they had on file so they couldn't take my money anymore. Then, I got an e-mail from customer service telling me I had a $99 cancellation fee. I wrote back and told them they can no longer charge my card as I've changed it and I've been cancelling for months, that I would be happy to send the modem/device back. They wrote me again and told me to disregard the last e-mail, I owed them nothing.

Here we are two months later and I get a phone call w/ someone telling me they put the money back in my bank account, which my bank shows is NOT there. Then she asks if I have the modem. I told her yes I'd be happy to send it back. She asked what happened with the service and told her everything I typed above and she said she needed to look and see how much activity was on my account. I told her I didn't know the number, she'd have to look it up. She confirmed the 6 calls in the "free trial" period, but there was still nothing showing I cancelled in time, so I am still liable for the cancellation fee and that I need to send the modem back. She said I owed them $45 or something. Anyway, she says to take care of this, she will transfer me to customer service, then she says "Since you remember what your number was this won't be an issue..." and she tried to keep going but I cut her off screaming at her "See this is the problem, you and your reps DON'T listen! I just told you I DIDN'T remember the damn phone number! Your company sucks and I don't owe you anything!!" Then I hung up.

Do NOT give these people your card info. It was so bad I filed fraud with my bank. Stay away from them, they are a nightmare!
     
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Posted by Alain on 2011-06-02:
There are a lot of complaints about Lingo here and on other sites. I'm glad to see your bank is working with you. Please update us on what happens.
Posted by tmccallum on 2011-06-07:
They called me telling me I've not paid any of those bills I argued with them about. My bank shows all the three cleared transactions and their claim is that it didn't go through on their end. I told the lady I've got proof it's paid and too f**k off lol then hung up
Posted by trmn8r on 2011-06-07:
Swearing and hanging up on them may lead to them dinging your credit, if they think you owe them money and they can't get it from you.

Though frustrating and time consuming, deliberate persistence may lead to a more rewarding conclusion.
Posted by K. winston on 2012-04-25:
Just got a letter from a creditor sko brenner American inc. apparently they purchased all of lingo bad debt. Too bad I located the cancellation email and will send the email to them. That's 275.78 you can't get from me suckers.
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Licensed Criminals Stay Away At All Costs!!!!!
Posted by LingoHater on 07/28/2009
These criminals are the scum of the earth! They overcharged my bank card and cost me three $35.00 overdraft charges! I emailed my bank statement showing their criminality and they refuse to reimburse me for the $105.00. I will be suing them in small claims court and I will be relentless in revealing their criminal enterprise. Do yourself a favor and run from these creeps! Don't let them screw you as they have me.

They don't even deserve a rating, they're world-class losers! One thing, revenge is sweet! Lingo, you screwed with the wrong dude this time you filthy scum!
     
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Posted by jktshff1 on 2009-07-28:
Feel better now?
Posted by Almonard1968 on 2009-07-28:
Try 1-703-902-2810, got this number from the previous reviews. It belongs to some senior guy in Lingo. I tried calling but reached the voicemail, you can test your luck :)
Posted by aminsumon on 2009-12-09:
I wish I read this before I signed up.
Posted by ak77 on 2009-12-26:
some people are saying that we should read the terms? What terms? and where would we read it form? they says unlimited plan which they advertise for 100 countries. now they mention in terms they can change the term and do that in few weeks after you get the service. Now I think in any court in US can see how they are changing these and still advertising for the same countires to be free (unlimeted) for new customers. I have emailed our State Atonies office and believe me or not they will hear from them. You can't keep advertising its unlimited and then come back to old customers saying there is a cap.
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Lingo - Account Cancelling Saga
Posted by Abe123 on 07/26/2008
CLIFTON PARK, NEW YORK -- I have been Lingo's customer for more then three years for my Home phone. The service was down off and on but I used it rarely so I guess it was ok. I had a TRUE experience of LINGO when I tried to cancel my account. I kept a record of customer rep names and id's as I called them approx EIGHT times to cancel my account. The conversation always ended as "your account has been cancelled, the bills had been generated by mistake and the money has been credited back to your credit card company". I could only dispute the payments LINGO was regularly posting on my credit card even after cancelling the account but I could not make my credit card company to stop them from posting the bills (unless I cancelled my credit card and get one with a new ID).

What a NIGHTMARE NIGHTMARE. At the end, they send those bill that they were saying have been credited back to a collection Agency (My first experience). HEADACHE, HEADACHE.

Just stay away from this company

     
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Posted by Anonymous on 2008-07-26:
Is Lingo part of Vonage? Sounds like the same type of horror story. Sorry for your bad experience. Thanks for your post.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Cheating Company - Never Sign Up.
Posted by Paramban1 on 03/20/2013
DALLAS, TEXAS -- This company offered me 40 days free service and $9.75 for the following six months and then regular charge of $23 per month for the international phone service without a contract. I was suspicious about this company from various reviews, but accepted it due to their good offers. Since I was vigilant of their service, I was closely mionitoring them.

Immediately after 30 days they charged me full payment of $23, where I was to get 40 days free and 6 months 9.75 rate. I called the customer support and spoke to them where they said we have offer only 30 days free and then full charge. When I spoke to them about what they said in the beginning, they acted like they don't know it. When I told them to cancel my account, they want to charge me another 9.95 for return shipment, where the shipping address is very close to my house. They said I can hand deliver it, but they will have to charge as per their policy.

I am happy that I did not transfer my line to Lingo, otherwise I would have been in a deep pit from which I can never come out.
I don't recommend this product to anybody and suggest you to stay away from their offers, because they don't keep their promises.
     
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StarStarStarStarStar
Service
Posted by Rob27 on 12/09/2012
I had an hour and a half conversation with my brother in England and the sound quality was excellent on both ends.
     
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