My Lingo VOIP has been down for 2 days without dial tone, called Lingo tech support umpteen times but always greeted by a voice message that says "A representative will attend to you," but for more than an hour and no technician. Their modem has constant hang-ups, no action. Called their sales line - one representative said there is a problem and another representative said there are no problems.
Lingo did not post any outage on its part and didn't seem to care about their customers' satisfaction let alone the agony of not having a phone line for several days. No courtesy calls to inform and bad customer service... But they claim they are there for you 24/7... What a joke??? I certainly will not recommend Lingo to anyone as this would make me lose face.
I've been a customer with Lingo all this while, even with the choppy voice quality and nightmarish customer service only because of the cheap calling plans. To my surprise I came to know about Vonage's new plan called “Vonage World” today. I was literally jumping with joy when I looked up the plan on their website. I spent some time in measuring my pros and cons. Here are some facts I have listed down:
Vonage is offering free calling to 60 countries vs.Lingo's list of 30 (Hello World Unlimited Plan), at almost the same price. Calling to mobile phones are also included for most of the 60 counties vs.Lingo's none. The best price Lingo can offer for calls to India is 4 cents a minute vs. Vonage's zero to both cell phones and landlines. OH, AND YES MEXICO IS FREE TOO. Vonage has a better customer service and phone quality (any given day!)
Lingo changes their terms of service whenever they want. On the other hand I've not heard anything like that about Vonage (maybe because they don't trick people that much!!!). Lingo's tax charges are way too high (don't know about Vonage). Vonage's cancellation fee is just $39.99 vs. Lingo's $100 AND Vonage's contract term is for just a year vs. Lingo's 2 years.
I think it is a great deal from Vonage and it will definitely save me at least $10-15 a month on India calling alone; that is almost $150 a year (I would love to save that much esp. in these difficult times). I know Lingo had tricked me in the past by changing my terms of service with a $100 cancellation fee. However, I am ready to pay that and quit Lingo because I would still save almost $50 right in the first year and then $150 in the subsequent years. This is the end of the road for Lingo, I guess. Therefore, BYE BYE Lingo and HELLO Vonage!!
Here is a word of caution if you are planning to transfer your phone number upon signup… DON'T MAKE THAT MISTAKE!!! I have unsuccessfully tried to transfer my number over to Lingo for more than 2 months. The sales guy said that the number would be transfer before I start using the service. First, it took 2 weeks to install the service, which means that you lose half the trial period time. Second, when my number did not show up on the caller ID screen, I called up the CS to learn that the transfer process was not even initiated. The guy asked me to send one authority letter that would initiate the process.
I tried submitting that online but it did not work. When I called the CS, they asked me to change my Internet browser to make it work. WTF??? Instead of admitting that they have a problem with their system, they simply pushed the ball to my court. I tried using a different browser but it still did not work, then they asked me to fax that damn letter. I had to fax it 7 times for them to receive it. By this time a month had already passed. I guess CS may have tagged my account as “RUN AROUND ACCOUNT” because that's what I got from all the reps. Their customer service is literally a big CIRCUS.
Finally, a week into my transfer process I got an email that the information in my form was incorrect. I called up the CS to know what was wrong, since my account was tagged as run around account, these jokers now asked me to send them a copy of my last bill from my last company, I provided that. After a couple of weeks I got another email informing that my number cannot be transferred because of my internet setup. I called up the CS to know how can I fix this problem but the guy on the other side sounded more lost than I did. That is when I stopped pursuing.
Since my number could not be transferred, I called in to cancel the account. These god-forbidden people are now threatening me with a $100 cancellation charge. Why on Earth do I need to pay them 100 bucks for getting rid of a service which I never used? My hope against hope is that they would settle the cancellation charge dispute without much fuss, but you can never be too sure with their CS. I will open that can of worms over here if I need to but my sincere advice to everyone is… STAY AWAY FROM LINGO!!!
I had disconnected my subscription with Lingo many months ago. I recently noticed that they have continued to bill unauthorized credit card charges, even after I have ported out my number to another provider. Then began the run around with all the different numbers I would have to call to get Lingo to rectify the deliberate billing error. None of the customer service reps speak and understand clear English. They have no address where one can write a letter of protest, neither a legal department to which a summons can be sent. Seems petty, but I am going to do all I can to make sure that these shabby practices are stopped.
I signed up for Lingo in June 2007 and I was under one year contract. But I do not know when they sent email to all customers that if anyone is disconnecting Lingo before two years they have to pay $59.99 fee. It should be for new customers not for existing customers.
When I called them in May, they told me to call in June so they can charge me for monthly fee and disconnection fee. I called them in June, they told me that I need to call after July 18th. CSR told me that they are talking from Philippines. She told me that someone will call me in seven to eight working days, so far no one has called me yet. Can someone tell me what they did with me is legal? I would not recommend Lingo to any one.
I just got fast internet in September and decided to try Lingo. They had a special offer and waived the $40 to set up. I had not yet received the equipment when I got an email from them saying they had changed their terms of service. I immediately called to cancel my service and when the equipment came I refused it and it was safely returned to them unopened. They then charged me 38 dollars which I called to have reversed. They said they had no record of my cancellation and refused to refund even though it showed that I had never received the equipment or used the service.
After fighting on the phone, they finally agreed to refund the money. They of course never did, and in January they proceeded to bill me again. They billed me again in Feb and March and I just caught it. Mom was in the hospital for a month and then came to live with me so I was not on top of my banking as I usually am. When I called today, they said it shows that I cancelled but that I am still active. WHAT does that mean? The girl wanted to send me to another department but I instead asked to talk to a manager. She repeatedly said "I'll transfer you to the collections department now" and ignored my request. I kept refusing and asking for a manager.
She put me on hold for 15 minutes, came back and told me the manager was on another phone. She said she would now transfer me to the collections dept and again tried to ignore me when I said I would rather wait for a manager. Again on hold for a long time, she returns and says that the manager had to go to a meeting. She transferred me to the other dept and I have been on hold for over an hour. This is highway robbery.
SELMA, NORTH CAROLINA -- I ordered service with LINGO and cancelled the service 30 minutes after I ordered it. The next night they took the 20.73 off my debit card. My husband then called them that same night and cancelled the service again. Four days later I received the box in the mail. I called them the next day and they made no mention that they did not show our cancellation - they just apologized and said they would send a prepaid label so we could send the box back. They said they would not give us our money back until they get the box.
It took another 7 days to get the label and we sent the box back 3 weeks ago. I still do not have my money back. I contacted them again and they said they were only going to give me back 5 dollars due to I did not cancel the service until 6 days later and they are charging me for the shipping label. Customer beware. I have contacted the NC attorney general and will be filing a formal complaint. They are now claiming that they do not see in their system where I called back in 30 minutes and cancelled.. This company is a bunch of crooks. Consumer BEWARE.
Never in my life have I had such poor customer service. This company is clueless. Their website sucks, they put you on hold forever or transfer your call 4 or 5 times -- Every time I call! Whoever is running this company needs a reality check and needs to be fired.
I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business practice. To those people who are considering changing their phone system to Lingo, please be aware that when you sign up with Lingo, you are hooked for two years and if you cancel the service because of poor service, you will get slapped with a termination fee of $99.00. Please read all the complaints from other people about Lingo before you jump in with their phone system.
Long distance calls to foreign countries like the Philippines never worked and I still received charges for these calls even though the calls were unsuccessful. Service interruption is very frequent. In fact, what prompted me to dump Lingo was when there was no dial tone for two days and there was no way of accessing their technical support using my cell phone because nobody answered. I e-mailed Lingo to complain and received a reply two months later.