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1.0 out of 5, based on 10 ratings and
51 reviews & complaints.


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BS Company and their Customer Service, a bigger load of s**t
Posted by on
Here is a word of caution if you are planning to transfer your phone number upon signup…DON’T MAKE THAT MISTAKE!!!

I have unsuccessfully tried to transfer my number over to Lingo for more than 2 months. The sales guy said that the number would be transfer before I start using the service. First, it took 2 weeks to install the service, which means that you lose half the trial period time. Second, when my number did not show up on the caller ID screen, I called up the CS to learn that the transfer process was not even initiated. The guy asked me to send one authority letter that would initiate the process. I tried submitting that online but it did not work. When I called the CS, they asked me to change my Internet browser to make it work. WTF??? Instead of admitting that they have a problem with their system, they simply pushed the ball to my court. I tried using a different browser but it still did not work, then they asked me to fax that damn letter. I had to fax it 7 times for them to receive it. By this time a month had already passed. I guess CS may have tagged my account as “RUN AROUND ACCOUNT” because that’s what I got from all the reps. Their customer service is literally a big CIRCUS.

Finally, a week into my transfer process I got an email that the information in my form was incorrect. I called up the CS to know what was wrong, since my account was tagged as run around account, these jokers now asked me to send them a copy of my last bill from my last company, I provided that. After a couple of weeks I got another email informing that my number cannot be transferred because of my internet setup. I called up the CS to know how can I fix this problem but the guy on the other side sounded more lost than I did. That is when I stopped pursuing.

Since my number could not be transferred, I called in to cancel the account. These god-forbidden people are now threatening me with a $100 cancellation charge. Why on Earth do I need to pay them 100 bucks for getting rid of a service which I never used?

My hope against hope is that they would settle the cancellation charge dispute without much fuss, but you can never be too sure with their CS. I will open that can of worms over here if I need to but my sincere advice to everyone is…..STAY AWAY FROM LINGO!!!
     
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aminsumon on 12/09/2009:
What a stupid I am not to read this review before jumping on it... for two days my account is suspended and I failed to reach management either by phone or email and get a solution. I even tried the senior management person's number stated on this site, it only kept message, I am sure no one is calling me back.
PepperElf on 12/09/2009:
did they say why you were suspended?
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Shabby practices and poor customer service
Posted by on
I had disconnected my subscription with Lingo many months ago. I recently noticed that they have continued to bill unauthorized credit card charges, even after I have ported out my number to another provider. Then began the run around with all the different numbers I would have to call to get Lingo to rectify the deliberate billing error. None of the customer service reps speak and understand clear English. They have no address where one can write a letter of protest, neither a legal department to which a summons can be sent. Seems petty, but I am going to do all I can to make sure that these shabby practices are stopped.
     
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Lingo is a screwed up service
Posted by on
I signed up for Lingo in June 2007 and I was under one year contract. But I do not know when they sent email to all customers that if anyone is disconnecting Lingo before two years they have to pay $59.99 fee. It should be for new customers not for existing customers. When I called them in May, they told me to call in June so they can charge me for monthly fee and disconnection fee. I called them in June, they told me that I need to call after July 18th. CSR told me that they are talking from Philippines. She told me that someone will call me in seven to eight working days, So far no one has called me yet.

Can someone tel me what they did with me is legal?

I would not recommend Lingo to any one.
     
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NShort on 07/08/2009:
I quite understand how frustrated you would be as I went through a similar nightmare with Lingo. I kept fighting with them over the termination fee that should not have been charged as I had already finished 1 year with them and they should honor the original contract they have with their customers. While reading the reviews I stumbled upon this number 703-902-2810 which happens to be a senior person in Lingo. It just took me one call on this number and all the issues were sorted out in 48 hrs. The termination fee of $99.95 was credited back. Do give this a try and I am sure your issue would be taken care off pretty soon.
stingrayann on 07/09/2009:
I found the number of a senior management person at Primus Telecommunications (Lingo) on this website .... +1-703-902-2810. Call and see if this helps or at least give them a piece of your mind. After all they decide the policies, systems and find such pathetic customer service staff! Its time they get a wake up call.
FEDUPWITHLINGO4EVER on 07/13/2009:
I am on hold with Lingo CS right now trying to resolve a cancellation issue going back to November of 2008. After receiving my silly modem from them, I decided not to even open the box. I tried to cancel within the 30 days to get m refund, but the next month...BAM! There was a charge on my credit card. WTF! They offered me a one month credit from the last nine months of charges that my wife and I didn't know where it was coming from. Several calls to cancel the account only lead to empty promises and more monthly charges. After this last round of fighting with these "knowledgeable CS folk" they have submitted my request to some Magic Merlin or man behind the curtain to learn how to credit my checking account and waive the $$99.00 cancellation fee. Good luck to all of you who are trying to get out from under the thumb of one corporation that is doing no earthly good. For those of you who have to deal with CS, a word of warning aboutr speaking with asupervisor... pack a lunch!

Sincerely submitted,

Angry Consumer
stingrayann on 07/13/2009:
Did you try reaching their senior management? Seems like we need to kick someone here to wake them from their sleep!!! Is this company listening to its customers ????
Harjinder on 07/17/2009:
I am still trying. I called the number 1-703-902-2810, answering machine was on. I am still waiting for the call. Try Metro PCS, they charge $55 a month and you can call 100 countries free including India and all those countries which were free with Lingo.
Harjinder on 07/17/2009:
Guess what! I think I am on their Hit List. I called them again now after 5 minutes, A customer care rep. cancelled my account in one minute. I hope they won't charge me any fee again.
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My Lingo Nightmare
Posted by on
I just got fast internet in September and decided to try Lingo. They had a special offer and waived the $40 to set up. I had not yet received the equipment when I got an email from them saying they had changed their terms of service. I immediately called to cancel my service and when the equipment came I refused it and it was safely returned to them unopened. They then charged me 38 dollars which I called to have reversed. They said they had no record of my cancellation and refused to refund even though it showed that I had never received the equipment or used the service. After fighting on the phone, they finally agreed to refund the money. They of course never did, and in January they proceeded to bill me again. They billed me again in Feb and March and I just caught it. Mom mom was in the hospital for a month and then came to live with me so I was not on top of my banking as I usually am. When I called today, they said it shows that I cancelled but that I am still active. WHAT does that mean? The girl wanted to send me to another department but I instead asked to talk to a manager. She repeatedly said "I'll transfer you to the collections department now" and ignored my request. I kept refusing and asking for a manager.

She put me on hold for 15 minutes, came back and told me the manager was on another phone. She said she would now transfer me to the collections dept and again tried to ignore me when I said I would rather wait for a manager. Again on hold for a long time, she returns and says that the manager had to go to a meeting.

She transferred me to the other dept and I have been on hold for over an hour. This is highway robbery.
     
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Soaring Consumer on 03/06/2009:
Indeed.

Contact the Office of the Attorney general. This is pure fraud.
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Crooked Company
Posted by on
SELMA, NORTH CAROLINA -- I ordered service with LINGO and cancelled the service 30 minutes after I ordered it. The next night they took the 20.73 off my debit card. My husband then called them that same night and cancelled the service again. Four days later I received the box in the mail. I called them the next day and they made no mention that they did not show our cancellation they just apologized and said they would send a prepaid label so we could send the box back. They said they would not give us our money back until they get the box. It took another 7 days to get the label and we sent the box back 3 weeks ago. I still do not have my money back. I contacted them again and they said they were only going to give me back 5 dollars due to I did not cancel the service until 6 days later and they are charging me for the shipping label. Customer beware. I have contacted the NC attorney general and will be filing a formal complaint.

They are now claiming that they do not see in their system where I called back in 30 minutes and cancelled.. This company is a bunch of crooks. Consumer BEWARE,
     
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shenpa on 03/06/2009:
I just had the exact same thing happen only 3 months later they never took the charge off and out of the blue started getting random charges from them on my card.
anonymous on 04/22/2013:
I ordered this service and they told me my monthly charge is gone be $9.99 . very next month they took $100.23 from my credit card without sending me invoice or without my authorization.
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Beware Of This Internet Phone Service
Posted by on
Bad service very often. I got signed up for one year with an early withdrawal penalty of 59.99, but about 11 month into the contract we get a mail saying that week later the terms of the contract will change to 2 years and the penalty for early termination will increase to 99.99 dollars.

Now who knows what they will do next year if you sign up for 2 years, the contract period may go up to 5 years and fine may increase to 1000 dollars.

They are trying to make the window for termination of service as short as possible so that they can milk the customer as much as possible. I am going to take this further.

I suggest that all customers, please do keep all the necessary e trails.

Sincerely,

One outraged customer
     
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Anonymous on 10/18/2008:
There is a discussion of this in another forum. It might be illegal to apply the new 2-year contract to existing customers. According to the terms of service when you signed up. . . 'A disconnect Fee shall not be charged to Customers who purchase Lingo approved Equipment from retailer.' However a number of existing customers are planning to cancel before the 23rd.
jktshff1 on 10/18/2008:
First glance, it does look like a rip off. Someone in the know can correct me, but 11 months into a 1 yr. contract would be about right for renewal and/or a change in terms. Read the fine print. You can probably "opt out" when your original contract expires at no additional charge.
tnchuck100 on 10/18/2008:
I just read their Terms and Conditions. It is a mystery to me why anyone with more than a 6th grade education would ever agree to such one-sided non-sense. They definitely rely on people not reading what they are agreeing to.
LingoHater on 10/21/2008:
Hi,

As I mentioned earlier it is pointless talking to lingo.com

What lingo.com is doing is absolutley illegal. there have to be definite guidlines regarding ethical business practices. This company needs to be shut down

They auto bill you. the only company that we have seen does tnat. They do not provide an option to pay your own bill. they are just suckers for your money.

But the right course of action needs to be taken to teach them a lesson

UnhappyLingoCustomer on 12/16/2008:
What Lingo did was completely unethical. For someone who never made a single call with this service, to be slapped with another $99.99 for cancellation is extremely disappointing. Talking to Lingo to waive the fee of course was of no use.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Do Not Take The Lingo Phone Service
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- The promise one thing and they do something and the overcharge and customer service in real bad. My humble request do not take this service and I cancel the service the take the money after that too.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Customer Service EVER
Posted by on
Rating: 1/51
Never in my life have I had such poor customer service.
This company is clueless. Their website sucks, they put you on hold for ever or transfer your call 4 or 5 times--Every time I call! Whoever is running this company needs a reality check and needs to be fired.
     
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Alain on 05/22/2012:
You can let Primus (7901 Jones Branch Drive, Suite 900, McLean, VA 22102) know about this via http://www.ptgi.com/docs/contact.html or by calling (703) 902-2800. You can also file complaints at http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Lingo must get out of the phone business
Posted by on
Rating: 1/51
Unfaithful, unrespondsible, unprofessional and cheating. Attention to Lingo Owner, you must considerate how bad you treat your customers. Be faithful and generous to your customers then you would be deserve to stay in the business. Not just looking for rip off people like you done to me and other customers!!!
     
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Alain on 05/18/2012:
Lingo is owned by Primus Telecommunications (7901 Jones Branch Dr., Suite 900, McLean, VA 22102) so you may want to contact them via http://www.ptgi.com/docs/contact.html or by calling 1-703-902-2800 about the problems you're having with Lingo.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Company... SCAM... Even DO NOT Try LINGO!!!
Posted by on
Rating: 1/51
SEATTLE, WASHINGTON -- I'll request people not to use Lingo Service. If really want to try then please do not provide their Credit Card and SSN info. Even though you cancelled the service the billing dept. still charge your card. You have to wait hours for the Customer Representative to get the issue discussed. The sales team told lies when selling plans. Even they say they have recorded the conversation but can't provide later as proof what plan they sold. Still starts charging the same.

So beware of them... it will sucks your time ....!!!
     
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