Lingo is one of the most deceitful companies that I have ever dealt with. We called to cancel our service in Nov 2009 and asked what we needed to do in order to cancel, do we need to send back the modem, etc. The person we spoke with told us that the account would be cancelled as soon as we transferred our number. We transferred our phone number to T-Mobile. It is now July and they are still billing us! Every time we call to get the account cancelled or to get refunded, we are told that they will review the account and call us back.
We have not once received a call back from them. Each time we call we have to re-explain our entire situation. I have now contacted my credit card to put a stop payment on any future charges, this is the only way around it. Besides having so many dropped calls that it was ridiculous, they have lied to us and have been charging us for a service that we have not been receiving for 8 months. Do NOT use this company!
My Lingo VOIP has been down for 2 days without dial tone, called Lingo tech support umpteen times but always greeted by a voice message that says "A representative will attend to you," but for more than an hour and no technician. Their modem has constant hang-ups, no action. Called their sales line - one representative said there is a problem and another representative said there are no problems.
Lingo did not post any outage on its part and didn't seem to care about their customers' satisfaction let alone the agony of not having a phone line for several days. No courtesy calls to inform and bad customer service... But they claim they are there for you 24/7... What a joke??? I certainly will not recommend Lingo to anyone as this would make me lose face.
I had disconnected my subscription with Lingo many months ago. I recently noticed that they have continued to bill unauthorized credit card charges, even after I have ported out my number to another provider. Then began the run around with all the different numbers I would have to call to get Lingo to rectify the deliberate billing error. None of the customer service reps speak and understand clear English. They have no address where one can write a letter of protest, neither a legal department to which a summons can be sent. Seems petty, but I am going to do all I can to make sure that these shabby practices are stopped.
I signed up for Lingo in June 2007 and I was under one year contract. But I do not know when they sent email to all customers that if anyone is disconnecting Lingo before two years they have to pay $59.99 fee. It should be for new customers not for existing customers.
When I called them in May, they told me to call in June so they can charge me for monthly fee and disconnection fee. I called them in June, they told me that I need to call after July 18th. CSR told me that they are talking from Philippines. She told me that someone will call me in seven to eight working days, so far no one has called me yet. Can someone tell me what they did with me is legal? I would not recommend Lingo to any one.
SELMA, NORTH CAROLINA -- I ordered service with LINGO and cancelled the service 30 minutes after I ordered it. The next night they took the 20.73 off my debit card. My husband then called them that same night and cancelled the service again. Four days later I received the box in the mail. I called them the next day and they made no mention that they did not show our cancellation - they just apologized and said they would send a prepaid label so we could send the box back. They said they would not give us our money back until they get the box.
It took another 7 days to get the label and we sent the box back 3 weeks ago. I still do not have my money back. I contacted them again and they said they were only going to give me back 5 dollars due to I did not cancel the service until 6 days later and they are charging me for the shipping label. Customer beware. I have contacted the NC attorney general and will be filing a formal complaint. They are now claiming that they do not see in their system where I called back in 30 minutes and cancelled.. This company is a bunch of crooks. Consumer BEWARE.
Bad service very often. I got signed up for one year with an early withdrawal penalty of 59.99. But about 11 months into the contract, we get a mail saying that week later the terms of the contract will change to 2 years and the penalty for early termination will increase to 99.99 dollars. Now who knows what they will do next year if you sign up for 2 years? The contract period may go up to 5 years and fine may increase to 1000 dollars.
They are trying to make the window for termination of service as short as possible so that they can milk the customer as much as possible. I am going to take this further. I suggest that all customers, please do keep all the necessary e-trails. Sincerely, One outraged customer.
CLARKSVILLE, TENNESSEE -- Lingo charged me money for service which was never established. After I submitted LOA to transfer line and equipment installed, they repeatedly asked for "PIN" associated with existing service for this purpose. No "PIN" existed, of which point was communicated via e-correspondence. I became frustrated with nonsensical and incoherent correspondence and expressed my desire to discontinue. This was three months ago. When I called them to cancel, the representative persisted in attempting to pass me on to their tech support, in spite of very clear request to terminate.
Then she passed me on to "billing dispute" dept, where another stated the charges were "valid" because I was subscribing to their service so they will not refund. I am complaining on the ground that 1. the line was never transferred from existing, invalidating their claim of "service", and 2. the reps were not sufficiently competent to assist in completing transfer and subsequent communication.
I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business practice. To those people who are considering changing their phone system to Lingo, please be aware that when you sign up with Lingo, you are hooked for two years and if you cancel the service because of poor service, you will get slapped with a termination fee of $99.00. Please read all the complaints from other people about Lingo before you jump in with their phone system.
Long distance calls to foreign countries like the Philippines never worked and I still received charges for these calls even though the calls were unsuccessful. Service interruption is very frequent. In fact, what prompted me to dump Lingo was when there was no dial tone for two days and there was no way of accessing their technical support using my cell phone because nobody answered. I e-mailed Lingo to complain and received a reply two months later.
This is the worst wired service you can get. I signed up with Lingo about 3 weeks ago because the representative said it would be unlimited calling to Afghanistan because that is where my husband is and the only person I called. So on the third day of using the service it said I was low on my minutes. How can you be low on your minutes if it's unlimited. So I called them and I told them my situation and they said they would get back at me to see if it can be unlimited or if they can lower the. 21 cent per minute I think that's the cost. They never got back at me.
I called several times over the past 3 weeks and my account doesn't pop or they give me the run around. So I told them I just want to cancel my service with you guys and again I'm getting the run around. It sounded a great deal in the beginning with 4.95 the first month and 21.95 from then on to talk unlimited to anybody. They are full of **. Never go with this company. I give it a zero star rating.. I'm still on line with them trying to cancel my service... What a nightmare.
VIRGINIA -- Well I just got a phone call but I can't call anybody. Nice phone service, 2 days to get back to me, prob have to deal with everybody's bad phone service. I bet I'm still getting charged for your bad service. I'm still posting bad things to say about this company all over the net. You people won't want me as a customer when I'm done. I'll post these comments on the Internet for you guys - we all know how honest your company is. Please don't make the same mistake, check out any company you deal with. Google it if you choose, but make them earn your business not the other way around.