Macys - Page 2

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1.3 out of 5, based on 17 ratings and
65 reviews & complaints.

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Online Customer Service Is the Worst
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I order a lot online and by far, Macys.com is one of the worst! Before my items even arrived, there was already a lower price and a larger discount percentage offered. I completed an online form for a price adjustment and asked about the discount. The only thing that was addressed was the discount with the answer of "no, you can't have the higher discount". Then the customer service person proceeded to tell me the higher discount was not even valid, which it was, I tried it online.

So I emailed back a second time and asked them to please answer my question about the price adjustment and again I was given the same answer about the discount code, I guess because I told them that it did indeed work. All I know is that with prices and discounts changing so frequently, I will never purchase from them again and now I don't even want what I ordered, so I will be returning all the items. I am surprised that Macy's would operate this badly. Avoid the aggravation and shop someplace where your business is appreciated.

     
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Sold a Hunk of Junk
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Rating: 1/51

TRI-CITIES -- At the suggestion of the clerk we purchased a beautiful 14 k white & yellow gold "charm" bracelet and charm.... (son was giving it to his bride)... Soon after wearing it the charm came off.... Then the bracelet started showing signs of "dent" wear on the gold. The one link came apart almost like foil. When going back to Macy's we were told the problem was that it was too soft to be a charm bracelet.

Well it would have been nice if they hadn't suggested it as a charm bracelet and even sold us the charm to go with it. They were nice enough to offer to send it to their repair person. However it has been returned with the note that it cannot be repaired. Whoever heard of a jewelry repair not able to repair gold jewelry. This was not a cheap piece either. Instead of the beautiful sentimental gift that was to be a heirloom to pass on, they now have a hunk of junk..... Only value might be to melt into a lump and put on another charm bracelet!

     
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Returning a Scratched Ruby Ring
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Rating: 2/51

PHOENIX, ARIZONA -- Me and my mom bought a ruby ring on sale from Macy's expecting it to be a real ruby ring. After multiple enquiries with the sales associate we were told it was as the inclusions were visible. We purchased the ring and sent it to be resized. Once we got it back we realized that the main ruby had multiple scratches on it. We immediately returned the ring and got our money back.

The Macy's associate argued with us that a ruby and a diamond can easily be scratched by a steel knife and he can prove it. In truth, a ruby and diamond are 9 and 10 on a MOHS hardness scale and can only be scratched by a something equally hard such as a ruby or diamond not a steel knife which is 7 on a hardness scale. This post is to warn everyone to be careful before making such expensive purchases at Macy's.

     
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Add Does Not Figure When All Stores Do Not Have the Same Item From Manhattan to Montauk
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Rating: 1/51

NEW YORK, NEW YORK -- When you advertise an item then not have it available, let's say in TEN stores, from New York City to Montauk LI NY, and of course online, then I would say that it is false advertisement. Macy's I am sure is well aware how they advertise, knows about this, and has an army of law firms to back them! I for one, will not shop there any longer. Oh yes, have their credit card, which they would not let me use, 48 hr for payment to go through. But if you are late, you're done, with them!!!!! Class Action Suit ABSOLUTELY.

     
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Worry No More Plan made me Worry More!
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Rating: 1/51

PENNSYLVANIA -- We bought a leather sofa from Macy's a few years ago. We purchased the Worrynomore Premium protection plan that costs $338. We thought this was a good idea that would give us peace of mind. No long after before our final payments we noticed small cracks beginning to develop on two of the seating cushions. We contacted the protection plan company and explained our concerns. They sent out a representative who examined the couch. He told us that he had just examined a couch like ours that was a couple years older and the cracks had become splits and they were replacing or repairing it.

He also expressed that it was from body oils. The seat cushions haven't even been sat on where body oils would be transferred to the leather, and there isn't any sign of discoloration on the leather. It is an obvious defect. Days later we received a call from the company and said that it wouldn't be covered because the examiner said it was due to body oils.

Also if you do not place a claim within 7 years you get your money back. Now that we placed a claim we have a ruined couch that we can't replace and we wasted $338 on a protection plan that was a huge waste of money. I am very disappointed in Macy's and this plan. I would not waste my money on this plan. You would be better off buying cheaper furniture and replacing it every few years.

     
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On Online Gifts for Shower Sent to Bride Instead of Me - No Shipping Info on Order
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Rating: 1/51

NEW JERSEY -- I ordered online through bridal registry gifts for shower. I gave all my credit info - checked that I did not want card or message sent. I expected to receive packages to my billing address since I did not see shipping info. My shower gifts were sent to bride instead of me ruining surprise. Now I have no gifts to bring to shower. I checked my order info and saw in very tiny print that order would be sent to bride - cannot understand how bridal gifts would be sent to bride way before wedding day - very disappointed.

I am a senior citizen and live on a budget so therefore it will be quite embarrassing for me at shower - will never use your registry again. Tried to call and no one answered - it seems you could do a better job in that department and add shipping address very clearly on any orders.

     
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Fine jewelry... buyers Beware
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Rating: 4/51

LA MESA, CALIFORNIA -- Purchased $600 gold bracelet 10/6/12. Wore it approximately a dozen timeslast time worn (9 weeks after purchase), had feeling like a pin-prick and noticed that a gold filament had broken and was poking into my skin. Checked bracelet more thoroughly and it was broken in 4 places. Because I had removed tags, they would not take it back and only option was for it to be sent to their repair shop to have it repaired at my expense (because I had not purchased extended service warranty).

Told them that tags were removed so that I could wear the bracelet as my intent was obviously to keep. Extended service warranty irrelevant and applied only to repairs, not returns.... a product like this should stand up to gentle wear for longer than 9 weeks. So, no consumer protection at all here for a product that is of poor quality. Wish they had lemon laws for jewelry!!

     
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Poor Quality Worse Than Cheap Furniture
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Rating: 1/51

INDIANA -- I am writing this due to the poor quality in the couch that I purchased and also the lack of service from one of your dealers. I first purchased a Natuzzi couch almost 20 years ago which I still have and LOVE!!! The problem is that it needed recovered and we decided to get all new Natuzzi furniture due to the great luck and quality that we got from the first one. We purchased a new set in 2006, the recliner mechanism was not working properly and the cushion on the couch seemed different from the beginning and we were told that it was all covered not to worry.

Here we are 6 years later and we are still trying to get it repaired and have to contact the dealer to follow up and make sure that they follow through. I am getting ready to furnish my basement that was recently remodeled and WILL NOT get more Natuzzi furniture due to the last set we bought. I seriously doubt we will be ready to gamble on what the quality will be this time around.

I was a raving fan at one time of Natuzzi that is why I did not think twice of spending over $4,000. for a new couch from your company. The performance of the couch we currently have after only 6 years and 2 adults being the only people living here and very little use is very disappointing to me for what was the only brand that I would buy.

     
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Fine Jewelry
By -

My wife bought a pair of earrings in fine jewelry for $2600. The saleswoman ** took the tags off the earrings and stuck them to the receipt and told her that she could return them in 30 days. We went and tried to return them about 15 days later which is today. ** and her manager ** who wouldn't give her last name told us that they aren't returnable because the tags are not attached to the earrings. ** lied and says that she told my wife they were not returnable if the tags were off. It does say that on the receipt but who reads the receipt if the salesperson tells you verbally that you can return it.

So a warning to all who shop at Macy's for jewelry. Do not let the salesperson take off any tags, because they know that if they do, their commission is guaranteed and you will not be returning anything without a tag attached. I know that this has happened to others because it's a scam. Salespeople should not be taking tags off of anyone's purchases. They have too much to gain and nothing to lose. I will celebrate when Macy's files for Chapter 11 and ** and ** get downsized.

     
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Feel robbed
By -

DANBURY, CONNECTICUT -- I had 4 Martha Stewart Enamel Pots. I loved them. However there was a recall on them and you were told to return them to Macy's for a full refund. So I returned them on October 11, 2011. The one salesclerk in the home store told me the recall was no big deal that no one had really been hurt by the enamel coming off the pots even though there was a recall notice on the cash register that clearly stated that two people were injured. Then my "full refund". These pots were listed at $160 and down. I had two of the biggest pots, 1 the next size down and then the smallest pot. They gave me $61.75 each for the two biggest pots, $44.36 for the next and $27.65 for the smallest.

When I complained I was told that was the lowest price that these pots sold for and did I have a receipt. I did not but stated that I had paid more and used my Macy's card to purchase all of them so we could just look it up. I was told that they could only go back six months so they couldn't find it nor was I given that option. I found my receipt for one of my largest pots and I paid over $80 for it and that was with a sale and a coupon. I would have loved to have paid these prices for them. Then I was given a gift card only good at Macy's. I have been a loyal customer for Macy's for a number of years but after the gift card I don't think I'll be shopping there anymore.

As for Martha Stewart, I liked her products but if this is what I get. I won't be buying anything else from her either. Maybe I should have just kept my pots and when something happened I should have turned around and sued Macy's and Martha Stewart. Anyone else frustrated by this?

     
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