Macy's Day Parade, New York City
NEW YORK, NEW YORK -- I think it's disgusting and prejudice that at the end of the Thanksgiving Day parade, SANTA SAID, "HO HO HO, HAPPY THANKSGIVING!". I have been watching that parade for 42 years. SANTA SAYS, "MERRY CHRISTMAS!!!!" ... read full review38 Replies - Latest reply on 12/08/2009
Birthday Gift for Teens
WALLA WALLA (DOWNTOWN, WASHINGTON -- On Oct 30,2009, I was in Macys shopping for two young teen granddaughters birthday gifts in my town of Walla Walla, Wa. I was many days late in getting gifts as I had been traveling out of country. I ... read full review10 Replies - Latest reply on 11/06/2009
PHOENIX, ARIZONA -- Me and my mom brought a ruby ring on sale from Macy's expecting it to be a real ruby ring, after multiple enquiries with the sales associate we were told it was as the inclusions were visible. We purchased the ring and sent it to be resized, once we got it back we realized that the main ruby had multiple scratches on it. We immediately returned the ring and got our money back. The Macy's associate argued with us that a ruby and a diamond can easily be scratched by a steel knife and he can prove it. In truth, a ruby and diamond are 9 and 10 on a MOHS hardness scale and can only be scratched by a something equally hard such as a ruby or diamond not a steel knife which is 7 on a hardness scale. This post is to warn everyone to be careful before making such expensive purchases at Macy's.Add reply
NEW YORK, NEW YORK -- When You advertise an item then not have it available, lets say in TEN stores, from New York City to Montauk LI NY, and of course online, then I would say that it is false advertisement, Macys I am sure is well aware how they advertise, knows about this, and has an army of law firms to back them! I for one, will not shop there any longer. Oh yes, have there credit card, which they would not let me use, 48 hr for payment to go through, but if you are late, your done, with them!!!!! Class Action Suit ABSOLUTELY.Add reply
Enough of the duplicitous sales tactics! Yesterday's advert: starting tomorrow, 50% off the regular price of cashmere sweaters. Surprise -- today the "regular" price increased by $50. That's not the kind of store that I reward with any kind of loyalty and neither should others. 2 Replies - Latest reply on 11/24/2012Add reply
ONLINE -- This Tuesday there was a "one day sale" event at Macy's in store and online. I spent about 40 minutes adding items to the cart and checked out. At check out 7 out of 10 items in my cart were "unavailable" even though they were still listed on the site. Contacted customer service, was told that the IT department only updates the site every 24 hours. The next day, those same items I wanted are still listed so I added them to my cart again, thinking the site must have been updated and these items are somehow becoming available. At check out the very same thing happened. It's a time waster, really, and a big disappointment. Today they are having another sale event, I went through the site adding different items to my cart, and at check out every single 1 of my items added were "unavailable". I shop at Macy's just about every week or every other week and do a lot of online shopping at their site as well. But this is becoming such a hassle. Very unsatisfied.Add reply
I am writing this concerning the add you ran in the Sunday inquirer Cincinnati Ohio, The young model appeared to be anorexic and in my opinion this looks to be bordering on child pornography. I don't think this is the image that young girls to aspire to look like. If you continuing to run adds like this I will no longer shop at Macy's.
1 Replies - Latest reply on 09/08/2011Add reply
Horrible customer service
I placed an order purchasing a 3 piece Bill Blass Spinner Luggage set. The item was selling for $39.99 as part of a big Thanksgiving Day online sale and I purchased it using a 20% off coupon code, thus ... read full review
Macy's has many adds on TV hawking various products including women's cashmere sweaters, available in their stores. When I go to the Macy's in Douglasville, Ga., they don't have the sweaters advertised. When I complain I'm told that that store doesn't get all the sale items. The sales lady says they never do. The last two times I've tried to get a sales item like this, I've been told the same sorry story. So why should I ever shop at Macy's again. I'm not driving an additional 50 miles to shop Macy's. Larry G. Smith2 Replies - Latest reply on 12/16/2010Add reply
Excellent customer services give us the lady in the mall the memorial in Houston Texas ; I want to say thank you for your excellent information and your help.
she works in the woman dresses section
I would like to thank Deena Smith, for her excellent customer service
1 Replies - Latest reply on 03/20/2010Add reply
on May 9, 2010 at the Macy's in Chesterfield Towne Center Location in Midlothian, VA.
It is very often do you get good customer service now days, because of the economy.
NORTH OLMSTED, OHIO -- I would like to compliment Deana in the bridal department, I have had her several times help me in the previous years and I find her to be a real asset to the company, she is pleasant, knowledgeable, and exceptionally friendly to all customers. I always look forward to seeing her smiling face and happy attitude and willingness to help customers. So happy that you hire such professionals to work in your store, she is one of the reasons customers keep coming back.Add reply
TOPEKA, KANSAS -- I went to Macy's at West Ridge Mall this weekend. Looking for a gift for my boyfriend for his Birthday. I went to Macy's and they had a sale going on. I went to the check out stand and a lady by the name of Zina was the one that was checking me out. She asked me if I was int rested in applying for a Macy's card and I told her no. She informed me of the savings that I could receive so I said OK. I save 30% off my purchase. I was pretty excited! I shop at Macy's a lot but always re framed from getting a credit card. Zina was very good at informing me of the savings that I would receive. She was very pleasant and very kind. Thank You.
1 Replies - Latest reply on 02/08/2010Add reply
I was in the Cherry Creek Macys store to exchange a Christmas gift. Amy was very helpful and assisted me in finding the right items. It was delightful to encounter such a pleasant person. 2 Replies - Latest reply on 01/07/2010Add reply
SARASOTA, FLORIDA -- Our mattress was 3 years old. It had developed two distinct "dips". The first person sent to inspect would do nothing for us. Peggy in bedding, went to bat for us and insisted someone else come to look. The second person said we were right and the first inspecter was wrong. Thanks to Peggy's efforts we are getting a new, free mattress. What a gal. She is a consumer advocate of the first degree. I'd recommend Macy and Peggy to everyone. The store is at Westfield South Gate in Sarasota, FL.Add reply
MINNEAPOLIS>, MINNESOTA -- We have had excellent advice and service from Christopher in the Macys Mens suit department at the downtown Minneapolis store on two occasions. He found a wonderful suit for my husband for our daughters wedding - arranged for the fitting and offered to find a shirt and ties to choose from when we returned to pick up the alterations. He made excellent choices from which we chose 2 ties, a shirt and were extremely satisfied!!!
Very capable young man - pleasant, knowledgeable,and certainly someone who we will go to again.