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Horrible customer service
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I placed an order purchasing a 3 piece Bill Blass Spinner Luggage set. The item was selling for $39.99 as part of a big Thanksgiving Day online sale and I purchased it using a 20% off coupon code, thus supposedly paying $29.99 and getting free shipping for the item. When it arrived, I received a totally different piece of luggage and was charged $71.99 for the item. After several phone calls and many hours spent talking to a rude, incompetent customer service center, and unfulfilled promises about managers calling me back, someone worked with me the next day to "fix" the problem. She said she sent me a return shipping label for the wrong luggage, credited me the difference in the cost, and sent me out the correct product as well as a $15 gift card for all my troubles.
I never received the luggage or the gift card and, after a few weeks, I called Macy's to find out what happened. They told me the product I wanted was no longer available so they credited my account. I checked my account and it was never properly credited and I also saw that product was, in fact, still available and in stock on the website, so I emailed customer service on December 27th to explain the situation. After several more ridiculous email exchanges, I finally got the full credit for the item I was told I'd get a $15 gift card in the mail. I then emailed to ask why, if the product is in stock, I could not get it shipped to me at the price I originally paid. They emailed back saying they could not place the order for me online, but that I should call customer service referencing the UPC code (which they gave me) and order number to show my original price and they would handle it.
After spending almost another full hour on the phone with customer service this morning and getting the runaround yet again, I was told they will not be able to send it to me for the original price I paid and that I would now have to order it for the price it is selling for today.
Overall, it was a horrible experience and I am so frustrated at this point that I am planning to cancel my Macy's credit card and cease shopping there forever.
     
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My Experience With Macys Customer Service
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LOUISVILLE, KENTUCKY -- My Experience with Macys Furniture Department and Customer Service
The Good the Bad and The Ugly!


2/10/2004-Ticket Number ********
My previous address is *********. This is on the first page of your computer screen my new address is on the second page. I know because I’ve been through this conversation over 20 times.
Well my experience with Macys Customer service and delivery has had its good and bad parts. To start off when I first received the order back in 2004 from Macys it had to be returned because that somewhere along the way the back of the leather had been cut with a knife. I had already had trouble with the delivery people showing up at all. So then I had to wait for them again to exchange the couch. This time it was correct and they did exchange the couch. Later in July 2007 when the couch broke I discovered the Macys delivery people never put the middle leg on the couch to begin with. Thanks delivery. I loved this couch. You see I’m only 5’2” and I can only touch the floor on so many couches. So sad and hard to find something that fits like the three little bears. (Just a side note the worry no more program you sell to the public has a less than admirable Better Business Bureau Report).


Flash Forward 7/2007-Present my month long venture with getting things fixed.
68159392Ticket number ******* and Ticket Number

A Whirlwind of frustrations brought me to this point that I felt I needed to write a letter. It all started on 7/22/2007 when I noticed the couch frame seemed to be broken on my chocolate leather Natuzzi couch style number 214247/806140/025. Being the person I am and understanding the importance of timeliness I went directly to the Macys store. I had called and left a message prior but did not get a call back until two hours later from the furniture department at which time I was already making the 20 minute drive to talk to someone about what had occurred. Well I got to the store and told me I had to call the 1-800-511-2865 number and there was nothing that they could do. This of course made me infuriated that on a Sunday I could not get a hold of anyone to ease my mind that things would be taken care of. So I went back home to my house to attempt to call Macys customer service.

The first call I did not write down whom I spoke with or what time. I thought things would go fairly smooth. So I did not get a hold of anyone on Sunday because customer service is closed. I then called on Monday the 23rd to set up an appointment for my couch to be looked at. They set me up an appointment for July 30th. I was told I would get a call from someone on the Saturday before confirming the time of the appointment. Well no one called and so I just assumed they forgot and would show up on the 30th of July. Well I did call on Monday morning to get a window of time from the furniture repair department and nothing was set up. So I called customer service again and spoke with Harry. I was disconnected from him and called back. I then spoke with Char at extension 65644 at 9:45 a.m. and was told there was no way to get someone out that day to look at my couch. I had taken off of work that day to wait on the repair people because I did not know what time they were coming. So I was offered a $150 gift card after asking if there was any compensation that I could receive for my troubles.

I was out over $300 in income waiting on something that did not happen. I found out from the customer service department that furniture services 911 forgot to process my work order. They were then rescheduled to come to my house on August 6, 2007 and they were to call with a time. I asked that I be told a time. Charles called me from Furniture Services 911 1-678-947-4272 ext 137 to tell me they would be out at the house between 3:30 and 7:30. Again I took off work in the afternoon to wait. I got a call at 2:30 p.m. from someone at Furniture Services 911 telling me that they could not make it out to the house. I then called Myrna ext 65134 and told her what had been going on. They said that they could come the next day during the day. I tried to call Charles and he never returned a call. Why does Macys only contract with one company that only has 30 employees I’ll never know? They only have one technician for my area. Anyway, after a lot of complaining I got them to come out to the house after 5:30, which is when I get off from work. They did show up this time. Thank God.
The repair guy told me at that point a middle leg had never been installed on the couch and there was a knot in the wood where it broke under one of the seating areas. He told me that it could be fixed. He would order the parts and they would be in around 3 weeks and to call customer service in three days. I called and told them at customer service what had happened with the couch and why it broke.

In the mean time I got a call from Myrna 8/10/2007 saying the couch had been discontinued and that they could not get the parts to fix the couch. She told me that they could only replace the couch itself and not the chair and ottoman. I told her my mom was having breast cancer surgery and asked her how long I had to find something. She told me to take my time and that I would have 30 days. I went to the store and sat on everything. I could only touch the floor on two couches and was upset that I had to find a couch to match the other two pieces. So I called and left a message for Myrna asking her to see if they could special order the couch I already had. I left two messages on 8/13/2007, two messages on 8/14/2007 for Myrna asking about other options. On 8/14/2007 I also spoke to Lamont (at this time the Macys customer service system was down) and he could not tell me anything either about what to do next. On 8/15/2007 I spoke with Liza and left a third message for Myrna. On 8/16/2007 I spoke with Yolanda and left message for Myrna asking them to reorder the couch. By the way when I asked what had been documented in the computer nothing had been documented about the last three days of phone calls trying to get a hold of someone who could explain the return process.

Finally I got a hold of Amy 67808 who told me that it was Macy’s policy to replace the entire set for a manufacturers defect. So then I went back to Macys to look for furniture. She told me I would get a full credit for the entire amount on ticket number 58254130. She told me that Myrna must not be aware of the policy of full replacement for a manufacturers defect. I finally found furniture, which was all right. Nothing any the store stuck out to me like the Natuzzi couch I’d bought before. So I called the customer service number on 8/21/2007 just to find out the process of things after going to Macys at lunch to find the gentleman I had been working with was not coming into work until a half hour after the time I had on his card. Michael Crow from Macy’s Louisville took the time to look everything up for me and was very helpful. I ordered new furniture to be delivered on August 30, 2007. I had to open another Macy’s account in order to get my credit, which I was told would be in the store. This was very frustrating and I can’t believe a company would make a customer do something like this in order to receive credit for bad merchandise. Yes I had an account before and it has been cancelled for three years.

Anyway I call customer service again today and spoke with Marisa who was very helpful 8/22/2007 to give them my account number and have the credit be placed on my account. I will not get the credit until the 30th of July (I hope this actually happens). I’m looking forward for this month long process to be over. The new ticket number is ********. I hope this furniture is of better quality. While I was writing this I finally got a phone call back from Amy who I called yesterday. Someone else called to help me because as she told me Amy does not have time to get back with me. This was at 1:14 p.m. today 8/22/2007. That makes me feel important. I’m glad I went ahead and took care of everything myself by calling until I got someone who could help me.

I’m praying and have my fingers crossed to not have the delivery, repair, and service experiences for the remainder of my business relationship with Macys. I hope that in the future Macys finds a better way to integrate all customer service aspects of the furniture department to make it more efficient. Education of all staff at all levels is key on policies and procedures. Thanks for your time and I really hope this gets some attention. I would hate other customers to have the same experience I have had. Oh, by the way while I was waiting to reorder all of my furniture another customer came in and complained that she never got her confirmation phone call for the delivery for her furniture. Lord help us all!


Sincerely,

Misty I. Jensen
Macy’s Customer (Probably not in the furniture department again)



Update -9/25/2007
It’s almost October now and I’m still going. My first couch was delivered with nicks on the leather and scratches on the wood. I called for a replacement. It arrived a long time later and this one is worse off than the first. It looked alright in the drive way but upon getting it in the house I discovered loose threading, nicks in the leather, more scratches on the wood than last time. I’m sick and tired of waiting on people from Macys to exchange the couch so I asked just to have a repair person sent. They will be coming out on October the 8th. This is the earliest they could get there so I would not have to take off anymore work. I quit taking names because it really doesn’t matter anymore. I hope they can repair the couch but I feel like I should be given back some of the money on the couch for keeping the damaged one. I’m sure nothing will be done about this because I already sent a letter to the corporate headquarters. It is not the delivery people doing this it has to be happening in manufacturing.

Quality Control does not seem to be doing their job. I received a phone call for another exchange and they told me that I should call customer service and ask them for part of my money back. I did and they offered me $250 that barely covers the cost of the warranty which will be voided. They offered this on top of the $105 gift card that I was given to spend more time waiting on someone to come to my house to look at the furniture. I did not accept because I don’t think that they will be able to fix the couch.

Getting more jaded with Macys by the day,
Misty


10/22/2007

Update- Macys came out to the house repaired the $2600 couch and is having to send four new legs to me for the couch because they were all broken. Ahh.. quality! You can’t ask for more. Macys headquarters has not responded and I never spoke with the manager from the store who attempted to contact me we played phone tag for three weeks. Well I’m now stuck with a $2600 couch that was not showroom quality when I got it. Still waiting on the legs to the couch. I’ll update when I know more.
     
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Anonymous on 10/22/2007:
Thanks for the information.
Maybe you should stop buying from Macy's.
<;O)
Anonymous on 10/22/2007:
bummer!
Anonymous on 10/22/2007:
This is some novel, good to know though. (VH)
L on 06/19/2012:
Thank you for writing this! I was going to buy a sofa from Macys but it doesn't sound worth it. I appreciate the length of this -- I had heard some bad things but to know the details really helped me to decide not to buy from them.
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Coupons are worthless
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CUYAHOGA FALLS, OHIO -- I received a gift card for Macys on Christmas (2009) so first thing Saturday morning I printed off the 15% off coupon as well as a second which I cannot remember since I wadded it up and left it with the cashier not worth the paper I wasted to print them on.
I purchased my mother a set of winter pajamas and a couple of kitchen items on the second floor of the Chapel Hill Macys and tried to use my coupon there and I was told that it was not applicable on anything I purchased even though the fine print did not exclude the items I purchased so I took the coupon back as I saw something downstairs I liked also and wanted to use up my giftcard. At the second registar I purchased and inexpensive DVD player and you guessed it...that cashier said the coupon was not able to be used. I heard others complaining about this same problem and even the cashier was hissing and complaining that they were worthless. I printed them off and they would not scan. The bar code was perfect. HMMMMM My Husband even heard these same issues being discussed on the radio. I WILL NEVER shop at this rip off store again. I will not purchase another gift card for any family member. They bait to get you into the store and do not honor their own coupons. There are plenty of other stores that chose to do business by honoring the sales coupons...I had not one issue at Penny's using their after Christmas coupons so they will get my business in the future. I wonder how many more compaints it will take to put an end to this. Who will take over Macys after they go under for these type of practices? Macys stores in the past were O'neils, then Kauffman's, now Macy's...You would think they would be bending over backwards to retain business not lose it. I will spend my hard earned money elsewhere. This needs to be investigated and I am sure it will be.
     
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Hugh_Jorgen on 12/26/2009:
It says right on the coupon what it doesn't cover:

Excludes: specials, super buys, gift cards, previous purchases, special orders, selected Licensed depts., furniture, rugs, mattresses, electrics & electronics, jewelry trunk shows, services.

It does make you wonder what it DOES cover.
PepperElf on 12/26/2009:
the OP also doesn't say what website he/she got the coupon from.

and that can be a factor if they were using a coupon from a fake-coupon site.
Hugh_Jorgen on 12/26/2009:
The coupons are right on Macy's web site - and they do exclude a lot of stuff. But you can't claim it wasn't spelled out in advance.
PepperElf on 12/26/2009:
hugh - that doesn't stop people from trying.
or from complaining that they're not being made the exception to the rule
Anonymous on 12/26/2009:
I got my Macy's coupon in the mail. It covers about four items in the store for a discount. The rest are not eligible. I bought Levi's, not. I bought Lauren, not. I bought Lancome, not. I bought two sweaters and because the price ended in .98, they were not eligible. What I could use on everything except the Lancome was the $10 denium coupon, but then you had to spend a certain amount to use it. Really, the OP has a point.
spiderman2 on 12/26/2009:
Other than Kohls, most department store coupons are totally useless. Everything is excluded. Designer items, brand names, special values, sale items....You would have to look really hard to find anything to use it on.
Ytropious on 12/26/2009:
I had a lady not only give me a coupon at the very end of the transaction, but it was a coupon that clearly excluded the item she wanted. She then told me she could get it cheaper at Target then walked away. This is the day before Christmas mind you. Some people just don't read the fine print as carefully as they should. Always present coupons FIRST too, to avoid an unnecessary void for the cashier.
yoke on 12/27/2009:
Macy's is the worst for coupon's. They make it sound like you will get a great deal until you try to use them.
The store that I have found great for coupon's is Bob's. For Christmas my mom bought my son a winter coat. It was originally $160. There was a 1 day sale that these coats were marked down to 59.99 and she was able to use an additional 25% coupon.
PepperElf on 12/27/2009:
Yt - let me guess she then blamed the store
and expected you to ring the coupon through anyway
Crown Jules on 12/27/2009:
I gave up on Macy's coupons long ago. There are far too many exclusions and I think sometimes you have to use your store credit card for the coupon to be eligible. I paid off my Macy's card a year ago and haven't used it because I'm trying to stay as out of debt as possible.
Ytropious on 12/27/2009:
Pepper, no she actually gave me cash first and then a coupon, imagine that! Who thinks that a coupon is rang at the same time as cash? When I told her the coupon was not good on iPods (says right in the exclusions "Apple iPods") she told me that was the whole reason she chose to buy it here, to save 10 dollars with the coupon. I told her she was still getting a 10 dollar gift card since that was the promo on iPods this week. She said she had no use for it and was going to Target, who apparently had them cheaper according to her. Then she left. On Christmas Eve, yeah right lady! I hope she got there only to find they had sold out and felt foolish for leaving.
Plots on 12/28/2009:
Coupons don't list exclusions when they're labeled for a certain item.

For example: "15% off 1 BABY item" coupons are not about to go listing EVERY item in the store that is excluded.

Bottom line is that there is a lot of fine print aside from the exclusions which are important when using coupons.
Mary Palmer on 03/22/2014:
I bought two kitchen items from Macy's and I was told I could get the Rebate. I mailed the receipt and labels to satisfy all the requirements for the Rebate. I did not receive the Rebate. When I called I was told they could not read the receipt. Never buy at Macy's with the anticipation of getting a Rebate.
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Problem With Ordering From Bridal Registry And Zero Customer Service!
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My Brother and his Fiance got Married in March of this year, and They had registered at Macys for the bridal shower/Wedding. I had gone online to view their registry and ended up ordering something off of it to be used as a gift for the bridal shower which was at the end of February.

The website indicated the item was in stock, and I had ordered it to be delivered to my Brother and his Fiance's house giving plenty of time for it to arrive before the shower. (3 weeks).

I went through the whole order process, and entered my credit card info...etc. And at the end of the transaction, it stated it was complete and I would receive a confirmation when the item had shipped.

2 weeks went by, and I still hadn't received any confirmation of shipment. I started to panic a little because the shower was now only 1 week away. I attempted NUMEROUS times to contact somebody to give me info on my order, but all my emails went without response, and all the phone calls I placed to get someone from online were all dead ends full of countless hours of being put on hold/transferred/disconnected.

I checked my credit card, and it had still not been charged yet, so I figured maybe my order didn't go through for whatever reason, but by then, I didn't want to reorder through Macys again since the customer service was zero. So I ended up ordering a whole other gift from another store instead, and this time had to also pay for faster shipping so it would arrive at their house on time.

Now...Fast forward over 3 months later. The Bridal shower had come and gone, and so had the wedding. The honeymoon was long since over, and everyone was just back to living their lives.

Out of the blue, I get a phone call from my brother stating he just got a package from Macys. It turned out it was the item I had ordered many months back, and now they finally decided to ship it. I was FURIOUS with Macys now.

I renewed my attempts to get a hold of someone who could help me. I wrote repeated letters complaining that the gift came way too late to be appropriate as a shower or wedding gift, and that I had already purchased those gifts at another store since they had failed to confirm, or notify me in any way since I had made the initial purchase in the beginning of February.....and it was now the middle of May!

I checked my credit card balance, and sure enough, they had charged it May 12th.

What pisses me off is that not only is the customer service and communication completely lacking, but they put me in a situation, where it would be socially awkward to tell my brother that this shipment from Macys was a mistake. It would be rude of me to ask him to return it even though I had already bought his wedding presents and had given them to him at the appropriate times.

This is a warning in general to be wary of ordering anything off the online Macys registry. They make it impossible to get any kind of help if something goes wrong with your order! Especially important when the gifts you buy are time-sensitive like for weddings!
     
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Anonymous on 07/10/2008:
That does stink and I think it's pretty cool of you to not ask your brother to take it back, although I bet if you explained what happened to him, he would understand and do it. The only other thing I would have done if I couldn't get anyone to respond to me online would have been to go to a store location and speak to someone at the customer service counter, I'm sure they would have known what to do and who to contact to get it resolved for you.
jenjenn on 07/10/2008:
I agree with the poster. It's virtually impossible to get any help with a Macy's registry...even within a store. You're one cool sister! :)
Mrs. Fantastic on 07/10/2008:
Wow, that's a crazy story! I'll keep that in mind for any future friends registries! Thanks-
yoke on 07/10/2008:
To think people complain about the Target registry!
Loving Mom on 07/10/2008:
What a predicament. I wonder if you could call your credit card company to resolve the issue with Macy's. Although, this should not affect your brother or the gift at all. He should be able to keep it and not know anything about this. Macy's should suck it up and lose the money as it is their mistake.
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Beware Macy's Credit Card
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Around Xmas I took out a Macy's credit card - BIG MISTAKE. I had some coupons from a friend but could only use them with the store credit card. I immediately paid off my balance in the store after my purchases. I was told that I would get a 15% discount on my first bill.

The exact opposite happened and Macy's by their assignee Department Stores National Bank has done the following:
First they sent the card to the wrong address, so I immediately cancelled without ever receiving the card.

After returning the items to the store ( the gifts did not fit) I was told I could only get the cash I paid put back on the credit card and after two weeks on a cancelled card they would automatically return it. NOT TRUE this is April and I after numerous request for my cash I still don't have it.

The worse part is they DEDUCTED 15% from the CASH I actually paid on the card, claiming they were taking back a 'new account savings' which they NEVER gave in the first place.

I have written numerous letters, and spent lengthy hours on the phone to their outsourced customer service in India where they just don't give a damn.

I have shown the reps that no way should a store deduct from actual cash paid on the bogus claim that they were taking back a discount. I am entitled to the full amount of cash I paid once the items were returned. Moreover I HAVE NEVER RECEIVED THE 15% DISCOUNT IN THE FIRST PLACE. They claim it was given in the store. This 'promotion' is still ongoing where they rope you in by claiming to give a 15% discount on your first bill for all purchases done within the first 2 days of getting the card. NOT TRUE - a total ripoff.

Each month I receive a statement saying if I want my cash back ( minus the fraudulently deducted 15%) I should submit the bottom part of the statement. Instead of a check I got a 3 line letter saying they did not have sufficient information to review my dispute, or return my money.

On top of it, I was told I would have received a Macy's Visa, but the statement shows it is an Instore card with a whopping 22.90% interest rate.

The entire operation by Macy's Stores and Department Stores National Bank is a huge scam against consumers - the old bait and switch. The reps have every detail of my transaction even the codes on the receipts and the items purchased, yet I am told by the dispute department they have insufficient information to attend to my dispute. Pure Crap!!!

I went back to the Macy's store in Valley Stream NY and the explained the fraudulent accounting. He agreed that I 15% should have been deducted from my cash balance on returned items. He tried to contact customer service with me on the phone - and the rude woman at the other end said, it was not his account and she could not talk with him, even though I gave her permission to discuss my account.

I intend to pursue this matter to the ends of the earth if I have to, and Macy's should be paying me 22.90% on my cash balance they have been refusing to send, plus on the fraudulently deducted 15% I intend to pursue a small claims court case under local Business Law for double the amount owed.

These kind of things happen when big corporations outsource financial and private matters to Asia where it is obvious the reps don't give a hoot, and also are not beyond stealing. Personally I think the surge in identity theft comes from outsourcing.
     
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Online Customer Service Is the Worst
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Rating: 1/51
I order a lot online and by far, Macys.com is one of the worst! Before my items even arrived, there was already a lower price and a larger discount percentage offered. I completed an online form for a price adjustment and asked about the discount. The only thing that was addressed was the discount with the answer of "no, you can't have the higher discount". Then the customer service person proceeded to tell me the higher discount was not even valid, which it was, I tried it online. So I emailed back a second time and asked them to please answer my question about the price adjustment and again I was given the same answer about the discount code, I guess because I told them that it did indeed work. All I know is that with prices and discounts changing so frequently, I will never purchase from them again and now I don't even want what I ordered, so I will be returning all the items. I am surprised that Macy's would operate this badly. Avoid the aggravation and shop someplace where your business is appreciated.
     
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Cwazychicken on 03/15/2014:
Seems all stores do this. You buy an item and then it suddenly goes on sale. That's life sometimes.
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Sold a Hunk of Junk
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Rating: 1/51
TRI-CITIES -- At the suggestion of the clerk we purchased a beautiful 14 k white & yellow gold "charm" bracelet and charm.... (son was giving it to his bride)..... soon after wearing it the charm came off.... then the bracelet started showing signs of "dent" wear on the gold.... the one link came apart almost like foil....when going back to Macy's we were told the problem was that it was too soft to be a charm bracelet....

Well it would have been nice if they hadn't suggested it as a charm bracelet and even sold us the charm to go with it....they were nice enough to offer to send it to their repair person....however it has been returned with the note that it cannot be repaired.... who ever heard of a jewelry repair not able to repair gold jewelry.... this was not a cheap piece either.... instead of the beautiful sentimental gift that was to be a heirloom to pass on, they now have a hunk of junk.....only value might be to melt into a lump and put on another charm bracelet!
     
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Returning a Scratched Ruby Ring
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Rating: 2/51
PHOENIX, ARIZONA -- Me and my mom brought a ruby ring on sale from Macy's expecting it to be a real ruby ring, after multiple enquiries with the sales associate we were told it was as the inclusions were visible. We purchased the ring and sent it to be resized, once we got it back we realized that the main ruby had multiple scratches on it. We immediately returned the ring and got our money back. The Macy's associate argued with us that a ruby and a diamond can easily be scratched by a steel knife and he can prove it. In truth, a ruby and diamond are 9 and 10 on a MOHS hardness scale and can only be scratched by a something equally hard such as a ruby or diamond not a steel knife which is 7 on a hardness scale. This post is to warn everyone to be careful before making such expensive purchases at Macy's.
     
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Add Does Not Figure When All Stores Do Not Have the Same Item From Manhattan to Montauk
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Rating: 1/51
NEW YORK, NEW YORK -- When You advertise an item then not have it available, lets say in TEN stores, from New York City to Montauk LI NY, and of course online, then I would say that it is false advertisement, Macys I am sure is well aware how they advertise, knows about this, and has an army of law firms to back them! I for one, will not shop there any longer. Oh yes, have there credit card, which they would not let me use, 48 hr for payment to go through, but if you are late, your done, with them!!!!! Class Action Suit ABSOLUTELY.
     
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Worry No More Plan made me Worry More!
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Rating: 1/51
PENNSYLVANIA -- We bought a leather sofa from Macy's a few years ago. We purchased the Worrynomore Premium protection plan that costs $338. We thought this was a good idea that would give us piece of mind. No long after before our final payments we noticed small cracks beginning to develop on two of the seating cushions. We contacted the protection plan company and explained our concerns. They sent out a representative who examined the couch. He told us that he had just examined a couch like ours that was a couple years older and the cracks had become splits and they were replacing or repairing it, he also expressed that it was from body oils. The seat cushions haven't even been sat on where body oils would be transferred to the leather, and there isn't any sign of discoloration on the leather. It is an obvious defect. Days later we received a call from the company and said that it wouldn't be covered because the examiner said it was due to body oils. Also if you do not place a claim within 7 years you get your money back. Now that we placed a claim we have a ruined couch that we can't replace and we wasted $338 on a protection plan that was a huge waste of money. I am very disappointed in Macy's and this plan. I would not waste my money on this plan. You would be better off buying cheaper furniture and replacing it every few years.
     
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maria on 04/08/2014:
I had same story.
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