MIDDLETOWN, NEW YORK -- The employees in the Housewares Department of Macy's are extraordinary. Every time I shop in that department, the employees go above and beyond to help me find what I'm looking for. If they can't find it in the store, they search online and let me know where it can be found at other Macy's locations. They do everything possible to send the customer away satisfied.
During my most recent visit, I was looking for certain pieces of cookware that I saw online but couldn't find in the store. After an associate determined that the items were not stocked at that location, she went online and found them at other Macy's stores. I didn't want to travel the distance, so she offered to have them sent to my home with free shipping. She also honored the online price, which was substantially lower, and gave me an unexpected 15% discount!
I can't vouch for other Macy's locations, but the one in Middletown, NY has never let me down. The employees are not only helpful, they are also pleasant and friendly. They treat customers like guests in their own home. The employees make the store a wonderful place to shop.
SOUTH PORTLAND, MAINE -- Does anyone know if there is a class action suit on this??? Apparently a lot of complaints. Do not bother buying this plan!! They will not cover anything. They simply do not want to pay on claims. Bought a 4 piece leather living room set from Macy's in 2004 and was encouraged by the salesperson to purchase a 7 year protection warranty on the furniture. We have kept this furniture looking like new but recently spilled some beer on part of a seat cushion causing discoloration in an area about 4 inches by 8 inches.
We reported the incident within 24 hours (10 day required time) calling the number stated on our copy of the insurance policy. The person on the line identified themselves as a customer service representative for Worry no More and said they will call with a 3 hour time frame to schedule an adjuster. They did call back. Scheduled an appointment.
The adjuster showed up on time with a bottle of some kind of spray. Took some pictures and said he would have to recommend a technician to come and recolor the leather. He also asked me if I had experienced any problems in getting action on this.. said he was getting an earful everywhere he went. I waited a week and called back to see if they were scheduling someone and was told they were denying my claim.. They do not cover this sort of thing.
I looked at my policy and it states "accidental staining or damage to upholstered leather and vinyl furniture" and beverages was included. I have found out that the insurance carrier is a company out of Florida operating under the name of Uniters. If anyone has more info in the form of help please pass it on to me.
CUYAHOGA FALLS, OHIO -- I received a gift card for Macy's on Christmas (2009). So first thing Saturday morning I printed off the 15% off coupon as well as a second which I cannot remember since I wadded it up and left it with the cashier not worth the paper I wasted to print them on.
I purchased my mother a set of winter pajamas and a couple of kitchen items on the second floor of the Chapel Hill Macy's and tried to use my coupon there. And I was told that it was not applicable on anything I purchased even though the fine print did not exclude the items I purchased. So I took the coupon back as I saw something downstairs I liked also and wanted to use up my giftcard. At the second register I purchased an inexpensive DVD player and you guessed it... that cashier said the coupon was not able to be used.
I heard others complaining about this same problem and even the cashier was hissing and complaining that they were worthless. I printed them off and they would not scan. The bar code was perfect. HMMMMM My Husband even heard these same issues being discussed on the radio. I WILL NEVER shop at this rip off store again. I will not purchase another gift card for any family member. They bait to get you into the store and do not honor their own coupons. There are plenty of other stores that chose to do business by honoring the sales coupons...
I had not one issue at Penny's using their after Christmas coupons so they will get my business in the future. I wonder how many more complaints it will take to put an end to this. Who will take over Macy's after they go under for these type of practices? Macy's stores in the past were O'neils, then Kauffman's, now Macy's... You would think they would be bending over backwards to retain business not lose it. I will spend my hard earned money elsewhere. This needs to be investigated and I am sure it will be.
COLUMBUS, OHIO -- I opened a department store account with Macy's to get a discount on my rather large purchase. (My biggest mistake in years!) I was led to believe (Before I opened the account) that I would be able to pay the bill right then and there. Well I had to go to another part of the store and use a check (not a debit card!) which I do not carry around. In this day and age who uses paper checks?
I do not shop often in the malls so returning was not likely. I registered with the website online several days later thinking I could get the info I needed for my bank to send an electronic payment. My account # is not listed online thus I could get the info I needed for my bank. I waited and waited and waited for a statement to appear in my mailbox; I'm still waiting 4 weeks later!!!
The website shows my account balance with a due date that has passed! Remember I have yet to receive a statement, so I do not know my account # and cannot pay my bill without it!!
I called "customer service" (I used that term with my teeth gritted) and was told there is no balance due* so I will not receive a statement!
*Apparently they think the due date is 4 weeks in the future, thus no statement is sent for however long they choose. They do not send statements "until there is a balance due". I do not feel that setting an arbitrary time to send me MY INFORMATION is fair. This reeks of setting someone up for late fees, service fees etc. To add insult to injury I have received a Macy's VISA card!!! I do not want this card and never asked for this card, and am upset I now have TWO accounts to cancel! Of course the Macy's VISA is a COMPLETELY different account #.
The website will allow payments if they can get your checking account #. Giving them more info is the last thing I want to do. This is why people use the bank to pay bills and not individual websites, only the bank has the info not everyone else. I feel as if this is a way for making people forget about the balance for a while, send the statement later hoping they can get the extra late fees service fees etc by catching you unprepared.
SHERMAN OAKS, CALIFORNIA -- MACY'S THE MAGIC NOT TO PAY OVERTIME TO EMPLOYEES. MACY'S, a company with a tainted reputation that you should not work for. Macy's located in Sherman Oaks, at the Fashion Center Mall, Sherman Oaks, CA 91423. Many years ago, and only for 4 days, Macy's told employees to do paper work during working hours, but soon after that, Macy's told employees not do it no more because it wasn't productive neither profitable for Macy's.
MACY'S - NOT OVERTIME PAID SINCE 1983 FOR PAPER WORK DONE AT HOME. MACY'S OWES MY WIFE MANY THOUSANDS OF DOLLARS IN UNPAID OVERTIME. Macy's used forced resignation instead of firing my wife to rip off her, to bypass the law and not to pay a dime to my wife, including not severance payment, not overtime paid in 25 years (3.3 hours daily) for work done at home for MACY'S on an hourly employee working 40 hours a week. Because of Macy's actions, my wife never got any unemployment or workers compensation
My wife worked as a manager at Macy's and MACY'S never pay for it. In 2002 or before, my wife was so well qualified doing her job at Macy's, that my wife was taking the manager place when the manager was on long vacation or on other duties for Macy's or when the manager was promoted. Macy's never ever increased my wife hourly pay for the extra work done as a manager. For several years, my wife was doing that for months, because Macy's delayed on purpose to hire a new manager to replace the previous one gone
MACY'S greed, enjoyed to have a capable person as manager and not to pay the manager salary. MY wife never got ANY PAY FOR IT OR INCREASED ON HER SALARY. My wife never was PROMOTED AND DOING FOR 25 YEARS THE SAME WORK: selling expensive women apparel – floor sales. My wife got a lot of top reviews from customers and many outstanding certificates from Macy's, year after year. Only pieces of paper. Meanwhile Macy's pocketed extreme profits from extreme markups on everything sold.
SCOTTSDALE, ARIZONA -- I ordered some items online and when I got them they weren't quite what I thought. The material and lay of the outfits seemed different.However that isn't the problem. When I went into the store to return the items I was greeted and asked what I needed, so far so good then it goes downhill. The associate looks at the items as I place them on the counter and says "this isn't even my department" and I asked her if she was capable of refunding them. Apparently I was in petites and I had items from juniors. Then in a rude tone looks at me and says, "Well what goes with what," and had me take the packaging slip and separate the order into 2 piles of how it was shipped.
By now I'm pretty ticked off and just want to get my refund processed. She does it sighing and mumbling under her breath about the items. Finally she puts her hand out with my receipt. I grab it and ask if I'm done as she replies "yea" and that's it.
I love Macy's and I shop there constantly with my boyfriend. It's our go to store when we hit the mall.I have never had such a horrible customer experience in any store or setting before. I am greatly unsatisfied with how I was treated.I planned to look for my mom's mothers day present today and a few items for my home. And I didn't even get to purchase them because I was so upset I got sidetracked and just wanted to leave the store as quickly as possible.
If I do continue to shop at Macy's I will definitely not be returning to the Scottsdale Fashion Square location. My experience was horrible. The associate ** was incredibly rude, there was no excuse for her poor attitude and representation of the store.
DANBURY, CONNECTICUT -- I had 4 Martha Stewart Enamel Pots. I loved them. However there was a recall on them and you were told to return them to Macy's for a full refund. So I returned them on October 11, 2011. The one salesclerk in the home store told me the recall was no big deal that no one had really been hurt by the enamel coming off the pots even though there was a recall notice on the cash register that clearly stated that two people were injured. Then my "full refund". These pots were listed at $160 and down. I had two of the biggest pots, 1 the next size down and then the smallest pot. They gave me $61.75 each for the two biggest pots, $44.36 for the next and $27.65 for the smallest.
When I complained I was told that was the lowest price that these pots sold for and did I have a receipt. I did not but stated that I had paid more and used my Macy's card to purchase all of them so we could just look it up. I was told that they could only go back six months so they couldn't find it nor was I given that option. I found my receipt for one of my largest pots and I paid over $80 for it and that was with a sale and a coupon. I would have loved to have paid these prices for them. Then I was given a gift card only good at Macy's. I have been a loyal customer for Macy's for a number of years but after the gift card I don't think I'll be shopping there anymore.
As for Martha Stewart, I liked her products but if this is what I get. I won't be buying anything else from her either. Maybe I should have just kept my pots and when something happened I should have turned around and sued Macy's and Martha Stewart. Anyone else frustrated by this?
I placed an order purchasing a 3 piece Bill Blass Spinner Luggage set. The item was selling for $39.99 as part of a big Thanksgiving Day online sale and I purchased it using a 20% off coupon code, thus supposedly paying $29.99 and getting free shipping for the item. When it arrived, I received a totally different piece of luggage and was charged $71.99 for the item. After several phone calls and many hours spent talking to a rude, incompetent customer service center, and unfulfilled promises about managers calling me back, someone worked with me the next day to "fix" the problem.
She said she sent me a return shipping label for the wrong luggage, credited me the difference in the cost, and sent me out the correct product as well as a $15 gift card for all my troubles. I never received the luggage or the gift card and, after a few weeks, I called Macy's to find out what happened. They told me the product I wanted was no longer available so they credited my account. I checked my account and it was never properly credited and I also saw that product was, in fact, still available and in stock on the website. So I emailed customer service on December 27th to explain the situation.
After several more ridiculous email exchanges, I finally got the full credit for the item I was told I'd get a $15 gift card in the mail. I then emailed to ask why, if the product is in stock, I could not get it shipped to me at the price I originally paid. They emailed back saying they could not place the order for me online, but that I should call customer service referencing the UPC code (which they gave me) and order number to show my original price and they would handle it.
After spending almost another full hour on the phone with customer service this morning and getting the runaround yet again, I was told they will not be able to send it to me for the original price I paid and that I would now have to order it for the price it is selling for today. Overall, it was a horrible experience and I am so frustrated at this point that I am planning to cancel my Macy's credit card and cease shopping there forever.
SACRAMENTO, CALIFORNIA -- My husband and I were recently married and took back quite a few gifts from the wedding that we didn't need and put the refund towards a couch. We had been looking at the couch for over a year, but couldn't afford it until then. We were informed that it would take 6 weeks to get it in the warehouse, which we said was fine.
We went out of town overnight, and they called us telling us to call back and confirm an appointment for delivery. However, even though we did not call back because we did not get the message, they sent the truck anyway and then called us saying "no one was home to deliver the couch". Why would they send someone out there if they requested a confirmation but did not receive one? When I called to reschedule, they told me "2 more weeks". This happened again 2 weeks later. My husband missed the delivery by five minutes, and again, they sent the couch back.
The third time, I got the call and asked if there was a way to reschedule the appointment, because I had to work. I was told that the woman could not fix or "touch" the delivery scheduled and I would have to take care of it by calling another number. What she failed to tell me was that she cancelled the delivery completely. I was able to get my husband to take time off work to meet the truck, but they cancelled the delivery so he took time off for nothing.
When I requested to speak to a manager, they gave me Christopher, who insisted that the only thing he could do was deliver it nine days later. Because I was at work, I had him give me his number to call him back. About an hour later, I called the number and was connected to some lady in the Arizona Branch! Finally I got ahold of someone who told me if I didn't want the 29th delivery I could have it on the 3rd of January!
I cancelled the order and I am calling today to make sure I get a full refund. I don't need to pay 10% of something that never even made it to my house! I will never buy Macy's furniture again. I used to work in customer service and I know what things can be done to rectify situations. They are so big, they don't care. I wish Nordstroms had a furniture department.
NEW YORK, NEW YORK -- Macy's online shopping is among the worst on the net. My first experience involved PayPal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and the transaction value Macy's brokerage firm attempted to push through. By the time I was notified of the failed transaction, the item(s) were no longer in stock.
My second experience was even worse. This time I issued my credit card info and purchased 3 items online. The first shipped within 1 week, the remaining 2 were in "processing" status for about 3+ weeks. I contacted Macy's customer support and was assured the order was being processed. After another week, or so, I contacted Macy's again and according to the csr, there was a "warehouse problem" and did I want them to try to locate stock.
Totally unacceptable and unprofessional conduct. I live in a relatively small community and I purchase a lot of stuff online mainly because of unavailability locally. I've honestly *never* had the kind of negative experience I've had with Macy's. It frustrating and ultimately disappointing. My advice, especially to other international shoppers is to avoid Macy's online like the plague! Compared with most of the other online retailers I've shopped with, Macy's is really amateur and incompetent.
Strike 3 Macy's... you're definitely out. This is one customer who will never spend another dime in your organization and I'll tell anyone who will listen.