SCOTTSDALE, ARIZONA -- I ordered some items online and when I got them they weren't quite what I thought. The material and lay of the outfits seemed different.However that isn't the problem. When I went into the store to return the items I was greeted and asked what I needed, so far so good then it goes downhill. The associate looks at the items as I place them on the counter and says "this isn't even my department" and I asked her if she was capable of refunding them. Apparently I was in petites and I had items from juniors. Then in a rude tone looks at me and says, "Well what goes with what," and had me take the packaging slip and separate the order into 2 piles of how it was shipped.
By now I'm pretty ticked off and just want to get my refund processed. She does it sighing and mumbling under her breath about the items. Finally she puts her hand out with my receipt. I grab it and ask if I'm done as she replies "yea" and that's it.
I love Macy's and I shop there constantly with my boyfriend. It's our go to store when we hit the mall.I have never had such a horrible customer experience in any store or setting before. I am greatly unsatisfied with how I was treated.I planned to look for my mom's mothers day present today and a few items for my home. And I didn't even get to purchase them because I was so upset I got sidetracked and just wanted to leave the store as quickly as possible.
If I do continue to shop at Macy's I will definitely not be returning to the Scottsdale Fashion Square location. My experience was horrible. The associate ** was incredibly rude, there was no excuse for her poor attitude and representation of the store.
DANBURY, CONNECTICUT -- I had 4 Martha Stewart Enamel Pots. I loved them. However there was a recall on them and you were told to return them to Macy's for a full refund. So I returned them on October 11, 2011. The one salesclerk in the home store told me the recall was no big deal that no one had really been hurt by the enamel coming off the pots even though there was a recall notice on the cash register that clearly stated that two people were injured. Then my "full refund". These pots were listed at $160 and down. I had two of the biggest pots, 1 the next size down and then the smallest pot. They gave me $61.75 each for the two biggest pots, $44.36 for the next and $27.65 for the smallest.
When I complained I was told that was the lowest price that these pots sold for and did I have a receipt. I did not but stated that I had paid more and used my Macy's card to purchase all of them so we could just look it up. I was told that they could only go back six months so they couldn't find it nor was I given that option. I found my receipt for one of my largest pots and I paid over $80 for it and that was with a sale and a coupon. I would have loved to have paid these prices for them. Then I was given a gift card only good at Macy's. I have been a loyal customer for Macy's for a number of years but after the gift card I don't think I'll be shopping there anymore.
As for Martha Stewart, I liked her products but if this is what I get. I won't be buying anything else from her either. Maybe I should have just kept my pots and when something happened I should have turned around and sued Macy's and Martha Stewart. Anyone else frustrated by this?
I placed an order purchasing a 3 piece Bill Blass Spinner Luggage set. The item was selling for $39.99 as part of a big Thanksgiving Day online sale and I purchased it using a 20% off coupon code, thus supposedly paying $29.99 and getting free shipping for the item. When it arrived, I received a totally different piece of luggage and was charged $71.99 for the item. After several phone calls and many hours spent talking to a rude, incompetent customer service center, and unfulfilled promises about managers calling me back, someone worked with me the next day to "fix" the problem.
She said she sent me a return shipping label for the wrong luggage, credited me the difference in the cost, and sent me out the correct product as well as a $15 gift card for all my troubles. I never received the luggage or the gift card and, after a few weeks, I called Macy's to find out what happened. They told me the product I wanted was no longer available so they credited my account. I checked my account and it was never properly credited and I also saw that product was, in fact, still available and in stock on the website. So I emailed customer service on December 27th to explain the situation.
After several more ridiculous email exchanges, I finally got the full credit for the item I was told I'd get a $15 gift card in the mail. I then emailed to ask why, if the product is in stock, I could not get it shipped to me at the price I originally paid. They emailed back saying they could not place the order for me online, but that I should call customer service referencing the UPC code (which they gave me) and order number to show my original price and they would handle it.
After spending almost another full hour on the phone with customer service this morning and getting the runaround yet again, I was told they will not be able to send it to me for the original price I paid and that I would now have to order it for the price it is selling for today. Overall, it was a horrible experience and I am so frustrated at this point that I am planning to cancel my Macy's credit card and cease shopping there forever.
NEW YORK, NEW YORK -- Macy's online shopping is among the worst on the net. My first experience involved PayPal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and the transaction value Macy's brokerage firm attempted to push through. By the time I was notified of the failed transaction, the item(s) were no longer in stock.
My second experience was even worse. This time I issued my credit card info and purchased 3 items online. The first shipped within 1 week, the remaining 2 were in "processing" status for about 3+ weeks. I contacted Macy's customer support and was assured the order was being processed. After another week, or so, I contacted Macy's again and according to the csr, there was a "warehouse problem" and did I want them to try to locate stock.
Totally unacceptable and unprofessional conduct. I live in a relatively small community and I purchase a lot of stuff online mainly because of unavailability locally. I've honestly *never* had the kind of negative experience I've had with Macy's. It frustrating and ultimately disappointing. My advice, especially to other international shoppers is to avoid Macy's online like the plague! Compared with most of the other online retailers I've shopped with, Macy's is really amateur and incompetent.
Strike 3 Macy's... you're definitely out. This is one customer who will never spend another dime in your organization and I'll tell anyone who will listen.
TROY, MICHIGAN -- Although I have a Macy's credit card, I very seldom use it. Mainly, I purchase gift cards for clients/friends/relatives. There are two stores quite near me; one within walking distance. Last week I received a mailing that left me scratching my head. In it were four ‘star rewards PASS' cards. Two were for $10 off a purchase of $30 or more; two were for 20% off any purchases made on any day I choose. As expected with various coupons, sales, etc., at the bottom of the cards was: *Exclusions apply; see reverse for details. Before tossing them, I thought I'd take a look at the reverse.
I was very surprised at what I found: ‘Excludes ALL: Everyday Values (EDV), specials, special purchases, super buys, furniture, mattresses & area rugs/floor coverings, cosmetics, fragrances, electrics/electronics, Licensed Depts., bridge and designer handbags & shoes, designer sportswear, watches, Impulse, Oval Room, 28 Shop, eSpot, sterling flatware, All-Clad, Eileen Fisher, Emporio Armani, Tommy Bahama, Coach, Dooney & Bourke, Dyson, Henckels, Juicy, Lacoste, Lalique, Lauren/Polo/Ralph Lauren/Denim & Supply, Levi's, Lladro, Waterford China/Crystal/Silver, Wusthof, etc.
There were many more companies and/or departments listed but I think these are enough to give a general idea of the exclusions. At the bottom, in bold print is: Online exclusions differ, see (website) for more details. I realize some manufacturers do not allow retailers to discount their products. Yankee Candle comes to mind. A suggestion for Macy's: On the reverse of the amount/percentage off cards, list the items that CAN be purchased using these cards rather than the exclusions. The list would probably be shorter.
My wife bought a pair of earrings in fine jewelry for $2600. The saleswoman ** took the tags off the earrings and stuck them to the receipt and told her that she could return them in 30 days. We went and tried to return them about 15 days later which is today. ** and her manager ** who wouldn't give her last name told us that they aren't returnable because the tags are not attached to the earrings. ** lied and says that she told my wife they were not returnable if the tags were off. It does say that on the receipt but who reads the receipt if the salesperson tells you verbally that you can return it.
So a warning to all who shop at Macy's for jewelry. Do not let the salesperson take off any tags, because they know that if they do, their commission is guaranteed and you will not be returning anything without a tag attached. I know that this has happened to others because it's a scam. Salespeople should not be taking tags off of anyone's purchases. They have too much to gain and nothing to lose. I will celebrate when Macy's files for Chapter 11 and ** and ** get downsized.
First let me explain that I have lost sleep because of this (literally). When I made my mattress purchase $1200 worth, I also purchased the protection plan and they declined my claim stating numerous stains, however from the time I submitted my claim my small child apparently wet the bed again. So now we are in the process of waiting 30-60 days for an answer on whether they will clean it or not. It makes no sense! I can't even sleep on my bed since the stench of urine is too strong for my senses.
Stay away from the protection plan, they give you bull. I have called the worry no more company and have spoken to Macy's and they just give you the runaround I will never buy furniture in this place. Why would you sell your customers a sham of insurance, and why should anyone have to wait more than 30 days for an answer this is totally unacceptable. The salespeople selling you the plan do not explain anything. They are just trying to sell you the plan. It's already been 3 weeks since my claim was submitted... All I have to say is Macy's you suck for cheating your customers!
KENNESAW, GEORGIA -- Spent a good amount of money on the "Worry No More" extended warranty at Macy's. Unfortunately I had to use it for some stains in my sectional. I called and spoke to 2 representatives at Worry No More. I submitted a claim and was given a claim number and told someone would call us back within the following week to set up an inspection. That was over a year ago... No call, no show, no nothing!!
They have managed to keep me at bay for over a year. They say there was never a claim filed, then they found it, then they were coming out then no show again... It's been horrible. I still haven't had anyone out and I'm pretty much defeated at this point. Just do yourself a favor and save your money on the warranty and use it to have a professional come out to clean your furniture when it needs it.
KAILUA KONA, HAWAII -- I have been a Macy's customer for years but I am sad to say after visiting the Kailua Kona Macy's I will not be a customer anymore. I was sadly disappointed when I went to their store for a pair of Black Pants. Should have been an easy item to purchase but the Sales Clerk informed me that the store there does not carry any Women's sizes over an XL. Since their store normally carries plus sizes I find it strange that they would choose to discriminate against Plus Sized Women at this location but that is exactly what they are doing.
It is a shame since I have always liked shopping at Macy's but if they choose to discriminate then I have no choice other than to Boycott buying anything at their store. Sorry Ladies, if you want Plus Sized Clothing in Kailua Kona Macy's evidently does not want you to shop there and discriminates against larger Women. Best to spend your money some place else who wants your business.
I order a lot online and by far, Macys.com is one of the worst! Before my items even arrived, there was already a lower price and a larger discount percentage offered. I completed an online form for a price adjustment and asked about the discount. The only thing that was addressed was the discount with the answer of "no, you can't have the higher discount". Then the customer service person proceeded to tell me the higher discount was not even valid, which it was, I tried it online.
So I emailed back a second time and asked them to please answer my question about the price adjustment and again I was given the same answer about the discount code, I guess because I told them that it did indeed work. All I know is that with prices and discounts changing so frequently, I will never purchase from them again and now I don't even want what I ordered, so I will be returning all the items. I am surprised that Macy's would operate this badly. Avoid the aggravation and shop someplace where your business is appreciated.