SAN DIEGO, CALIFORNIA -- My wife bought the Banzai Slide 'N Splash (product #01428) from a local retailer. It looked neat on the box. It has a picture of kids playing on the slide and in the pool. The kids looked to be between ... read full review2 Replies - Latest reply on 06/27/2012
What a piece of junk, it split at the seams of the slide and the pool ramp within the first hour of use. The enclosed patch kit is useless on a seam. There were no kids over 55 pounds using it, or doing anything out of the ordinary. Customer service is absolutely useless as well, especially online. Save your money and your kids the disappointment and buy something else. Shame on you Toyquest for not only making, but actually selling such a poor product.4 Replies - Latest reply on 08/08/2011Add reply
I paid almost a $1000.00 for the slide, and it has a rip in it. I have contacted customer service and it is a joke, one day I get one story the next day I get another. I advise NO ONE TO EVER PURCHASE ANY KIND OF MANLEY PRODUCTS!!! This wasn't a cheap lesson at all for me, and very upset is the least you can say! It really doesn't matter though they already got there money AND DON'T CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!4 Replies - Latest reply on 08/03/2011Add reply
Manley Toys Disappointing
HONG KONG, WASHINGTON -- Here is the Deal, Manley toys are Hong Kong based, they source there products direct from China, not your usual China where products are being tested, but the real China where materials are low grade ... read full review
I have bought 2 of these waterslide and had the same problem with both they ripped down the seams with under 10 uses. Why 2 because my children were so disappointed when the first one ripped that I was ... read full review9 Replies - Latest reply on 06/23/2009
LOS ANGELES, CALIFORNIA -- Okay this is just down right cruel and misleading. The Soak 'N Splash from Toy Quest is a waste of money. You would think that this company would double check all of its products especially ones intended ... read full review8 Replies - Latest reply on 05/23/2011
I bought the kids a Wipeout Curve waterslide last year. The kids both 6 & 8 and both under 100lbs. They used the slide for the three summer months of 09. The slide was dried and put away. Went to take the slide out this year and it will not hold enough air to keep it inflated when the kids were on it. We looked the slide over and a majority of the seams are coming apart and the fabric seems to be "Cheap". I e-mailed the company and was told only a two month warranty. I called them and they were the rudest people that I have had to deal with in my opinion. I called them again today because they were too busy a week ago to talk to me and asked for my number to call me back but one week later no call. So here I am stuck with a $650 slide and no way to use it. I could have used the money to buy a season pass for the family for the pool. I would not and will not recommend this company for any purchases. Hopefully another company makes these type of slides and I can do business with them. No more TOYQUEST for me.1 Replies - Latest reply on 06/25/2010Add reply
Taken for a very bad ride
I'm very disappointed in your products, Your pictures on the box are very deceiving and misleading to the parent and child purchasing the product, I'm a childcare provider and parent and care a great ... read full review2 Replies - Latest reply on 06/23/2010
INDIANOLA, IOWA -- I was extremely impressed with Banzai Customer Service. I called about my ripped seams on my Cyclone Twist. I was a little disappointed to hear that they did not have my slide in stock at the time. After faxing in my receipt, I got a call from a very polite woman who I could tell was sad to inform me they didn't have it. After this, she offered me a different slide. This slide also had a curve and was new for this year! It's design is just as good as my first one and even a little bigger! My kids are loving it as I have already received it about a month ago with no issues so far!Add reply
Defective Sidewinder Slide
My slide had the same issue as the other post on here. The lining on the top of the bumpers (yellow) only just started flaking off. It only happened in this area. We bought ours last year - this is ... read full review12 Replies - Latest reply on 07/01/2009
SALISBURY, NORTH CAROLINA -- I purchased the Banzai Double drop falls last. Used it a couple of times and stitching started losing air, one of the kids fell off the top. Fortunately they were not hurt at this time. I took it back ... read full review7 Replies - Latest reply on 08/08/2008
WHANGAREI, NEW ZEALAND -- My son was really looking forward to having ago on his water slide which he just got for Christmas, we live in New Zealand our xmas is in summer and very hot. We opened it up to find that it is soooo small and nothing like the picture on the box. it looks like the slide has been enlarged and or the kids have been made smaller, it is so unfair that manufacturers can get away with this blatant trickery my sons bummed and I'm out of pocket 45 bucks cheers for that!Add reply
SAN MATEO, CALIFORNIA -- I purchased a simple Banzai ring sprinkler but there were multiple holes in the seam when I pulled it out of the box! We had to duct tape it just to make it semi-work so my kids weren't too disappointed.
2 Replies - Latest reply on 07/23/2012Add reply
Customer service will not replace it without a receipt. I don't have a receipt because I bought it months before summer and it sat in the box and waited for it to get hot out. So I'm out $10. Yeah, it was inexpensive but more importantly my kids were so excited for this and for what? A piece of junk. I would still like my money back on principle but based on other reviews I get the feeling this company is more about ripping people off. Don't buy from this company!
I bought my son the rain forest kids pool, and we blew it up that night to find it deflated the next morning. I called customer service and left several messages but no one ever returned my calls. I even emailed them several times but again no response. My son never even had a chance to use the piece of crap pool. My advice to anyone that maybe considering buying one of their products DON'T!!!! 1 Replies - Latest reply on 07/11/2012Add reply
Horrible product, horrible customer service. We all work for a living and to buy an item for $500.00 and get eight weeks use of it, is insane. Then the customer service representative tells me I must have done something to it that its falling apart in front of my eyes, and not a manufacturing defective, is off the top. Add reply
My daughter received the Speed Blast Water Slide for her birthday. We opened the package and we were missing the stakes that held the slide into the ground. I contacted the company and b/c I didn't have a recipet or access to it, they refused to mail me out the 2 stakes that were left out of the package! I wasn't asking for a whole new product, but simply to have the stakes mailed to me that their company failed to put in!1 Replies - Latest reply on 07/08/2012Add reply
TORRINGTON, CONNECTICUT -- I bought this new 3D dolphin lagoon pool by Banzai for my granddaughter's birthday. We opened the box and blew up the pool and gave my granddaughter the goggles which were suppose to have made the 3D graphics appear big and real but that is not the case here!
3 Replies - Latest reply on 06/27/2012Add reply
The goggles did nothing to make the dolphin and the turtle look 3D. I tried them on myself and had the very same effect, NOTHING! I paid $25.99 plus tax and believe me, it is not worth a penny! I could have bought a pool for less money and had the same effect as this 3D pool !!!!!!
Out of the box, my Granddaughter went down 3 times and the slide ripped right at the seam. I Paid $23.00 and you can not return this as a damage product? Add reply