NEW JERSEY -- My husband and I purchased a Banzai Double Drop Falls Water Slide three weeks ago at a local garage sale for our 5 yr. old son. The water slide was in good condition and in the original box. Our son and his cousins absolutely love it!!! We paid $120.00 for it and feel it was a Great buy, it's built well and is a lot cheaper than having a small pool for our son for this summer and many summers to come!!! (weight limit is 200lbs!!!)
PORTLAND, OREGON -- We purchased an inflatable water slide (Banzai "Side Winder") in July of 2008 for a summer toy for our children. The vendor, Toys R Us, promised us that the product was guaranteed by the manufacturer. When the product failed within two weeks, Manley/ToyQuest denied our request for a replacement. They told us we "might" be eligible for a replacement in the summer of 2009. We sought help from Toys R Us, but they refused any responsibility.
Finally we went to the credit card company, who after looking into it, determined that both parties were within their rights to lie and not back up their guarantees. Amazing how these big companies can do that to their customers and get away with it. We were treated poorly and rudely by customer service representative from Manley, and Toys R Us gladly took our money without providing us with any service or guarantee on a faulty product. Beware of buying anything from Toy Quest and Toys R Us. (We also purchased the extended warranty but it did us no good because the product failed before 30 days.)
NEWBERRY, SOUTH CAROLINA -- We purchased the Banzai Falls water slide late one summer. We took very good care of the slide. Making sure that it was located in a shaded area, all the water was drained and it was folded up and stored for the winter. When we put the slide up the next summer (9 months later) it had a HUGE split right down the seam line (approx. 3 ft. long). I immediately contacted the company and they refused to do anything about it. I still had the original receipt when we purchased it. The only thing I could get from the company was to gorilla glue it back together, that did not work either.
Basically we paid $250.00 for something that was used maybe a dozen times. This product is totally not worth the money and disappointment.
HONG KONG, WASHINGTON -- Here is the Deal, Manley toys are Hong Kong based. They source their products direct from China, not your usual China where products are being tested, but the real China where materials are low grade and potentially can harm consumers! Remember this, each toy or product is from one manufacturing warehouse, and there are thousands of manufacturers!!
So basically they find the manufacturer that costs the cheapest, so one product may pass US tests, then the product is changed according to where they can find the cheapest of course, you can see this on each item, look up MC codes, they are different each month on each item, now that is dodgy right! Manley toys also produce the banzai waterslides you see on websites Target and a lot more!
Buy the waterslides if you dare, the customer service department used to be US based, now they had to cut costs so now it's Hong Kong based, they under pay their staff as usual in HK, and the service you get when the waterslides break is damn shocking, how do I know? Because I know a person that worked there! Stories of customers' kids getting damaged or injured on these things are common, and customers getting ripped off trying to claim their warranty is even more common.
All I can say is "buy" from Manley toys please, because you will have a roller coaster ride with their products and service.
SAN MATEO, CALIFORNIA -- I purchased a simple Banzai ring sprinkler but there were multiple holes in the seam when I pulled it out of the box! We had to duct tape it just to make it semi-work so my kids weren't too disappointed. Customer service will not replace it without a receipt. I don't have a receipt because I bought it months before summer and it Sat in the box and waited for it to get hot out. So I'm out $10. Yeah, it was inexpensive but more importantly my kids were so excited for this and for what? A piece of junk. I would still like my money back on principle but based on other reviews I get the feeling this company is more about ripping people off. Don't buy from this company!
TORRINGTON, CONNECTICUT -- I bought this new 3D dolphin lagoon pool by Banzai for my granddaughter's birthday. We opened the box and blew up the pool and gave my granddaughter the goggles which were supposed to have made the 3D graphics appear big and real but that is not the case here! The goggles did nothing to make the dolphin and the turtle look 3D. I tried them on myself and had the very same effect, NOTHING! I paid $25.99 plus tax and believe me, it is not worth a penny! I could have bought a pool for less money and had the same effect as this 3D pool!!!!!!
LOS ANGELES, CALIFORNIA -- Okay this is just downright cruel and misleading. The Soak 'N Splash from Toy Quest is a waste of money. You would think that this company would double check all of its products especially ones intended for kids. The water slide was set up just as the directions stated. We turned on the water and it just came apart right at the seams. Not just a tiny bit, but about a good foot. My kids were very angry to say the least. The customer service is a joke, I could not get anyone to answer the phone or could I leave a message. I would recommend that everyone stay away from any products this company makes. Total rip-off.
Hello, my name ** . I live in Fresno, Ca. I purchased a waterslide from Toy-R-Us for 544.00 dollars, and before completing the transaction I asked about the warranty. The gal said "oh, it's 1 year" I was satisfied and made the purchase. Five hundred dollars is a lot of money when you're not working, but the kids really wanted the slide, so we did it. May 29th 2010, is when we got it didn't use till June 12th. Now I live in Fresno and weather permitted we used the slide only a few times through June and July. Come August we wanted to use it for a party, on August 21st, I set it up and it was ready to go and boom! ...it ripped a huge hole on the side. The seam tore apart.
I contacted the customer service, they said send them e-mail. I sent the receipt, pictures of the damage. They e-mailed back and said "Sorry, it's past 60 days." I wrote back not understanding what 60 days meant. I said "Toys-R-Us said 1 year." They wrote back "well Toys -R-Us is wrong it's 2 months warranty." I wrote back "What kind of scam is this? My slide blew up in less than 75 days and we didn't even use it that much cause of the weather..." They didn't care. I sent them 3 e-mails, they said "Sorry, but thank you for buying Banzai waterslides goodbye." I'm pissed what can I do????
I bought the kids a Wipeout Curve waterslide last year. The kids both 6 & 8 and both under 100 lbs. They used the slide for the three summer months of 09. The slide was dried and put away. Went to take the slide out this year and it will not hold enough air to keep it inflated when the kids were on it. We looked the slide over and a majority of the seams are coming apart and the fabric seems to be "Cheap". I e-mailed the company and was told only a two month warranty.
I called them and they were the rudest people that I have had to deal within my opinion. I called them again today because they were too busy a week ago to talk to me and asked for my number to call me back but one week later no call. So here I am stuck with a $650 slide and no way to use it. I could have used the money to buy a season pass for the family for the pool. I would not and will not recommend this company for any purchases. Hopefully another company makes these type of slides and I can do business with them. No more TOY QUEST for me.
I'm very disappointed in your products. Your pictures on the box are very deceiving and misleading to the parent and child purchasing the product. I'm a childcare provider and parent and care a great deal for the children I have and care for and the way your company misrepresents your products is disgusting and just simply dishonest. My six year old son comments once the Cannon Ball slide was set up and said "Mom when I grow up I won't be this mean to kids, I will make a slide better than this and make kids smile not cry." What does this say about you?
I'm even more disappointed at your customer service department, nobody answered the phone after listening to repeat messages for 10 min, and then was hung up on. I couldn't even leave a complaint in your online customer service, it said I wasn't logged in. I will never purchase another product made by this company and I will tell everyone I know and have already sent out an e-mail to everyone in my inbox about this dishonest company. This company is criminal and just out to rip families off, families that are just trying to find something fun for their children to do on a hot day. Disgusted.