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Manley Toy Quest

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33 Reviews & Complaints
www.toyquest.com

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Customer Service Lacking, Waterslide Defective
Posted by on 08/16/2007
MANHATTAN, KANSAS -- Bought the banzai falls six flags waterslide for a pool - great invention --unfortunately the one I purchased for $300 at Walmart has defective materials -- made in china -- imagine that, on the top side panels - used it for a few months last summer -- brought it out this summer and after a few weeks, big holes blew out on the sides, first one then the other -- material is just breaking down -- the rest of the slide is fine -- just those two sides --

I've called Toyquest 5 times, on hold forever - talked with 3 different people - the supposed boss, won't return emails or phone calls -- bottom line nobody expects to pay $300 for a one summer pool toy -

It wouldn't have been that hard for them to just say OK - you're right - and send me one without the defective panel - beware Toyquest not up to the challenge so far

     
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Posted by Slimjim on 2007-08-16:
Well thank you for this review no-name person from the big apple they call Kansas. We had some other guy here raving about this but fortunately nobody trusts his advice. It looks like something that one "torpedoes" away from a Jumboliar and the whole thing comes crashing down like a bowl of chowder. Gimmie a O for ouch Alex!
Posted by mjholly on 2007-08-16:
We need to stop having things made in China. That country sucks when it comes to safety violations.
Posted by Slimjim on 2007-08-16:
Not so fast MJ, we still need vital imports like dragon floats and bottle rockets.
Posted by Anonymous on 2007-08-16:
Hey! Mjholly its OK the guys that sold us that stuff are dead now. Two were executed and the other one killed him self before they got to him.
Posted by jktshff1 on 2007-08-16:
lidman, we need more people like that here
Posted by Ponie on 2007-08-17:
Is this the same item Pirate posted a good review about?
Posted by Deb on 2013-08-21:
Bought the ship for in our pool while visiting family in Mississippi last Oct. opened it and inflated it to find it is defected at the seam tried to patch it with the patch they supplied with it and it won't hold because it is at the seam where it attaches to another part..well call customer service asking if they could tell me how to try to fix this because it says don't take back to store..so the girl on the phone tells me to take it back to the store.I told her for the second time I live in Pa.over 1000 miles away from where I bought it.so we had a disappointed grand-child.I would not recommend this product to anyone..it is awaste of money.I bought a different named brand swimming pool float about 4 years ago and it is stll holding air and never needed any patches..
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NOT HAPPY
Posted by Smokin' on 07/19/2009
AFTER JUST ONE USE THIS PRODUCT IS FALLING APART AT THE SEAMS EVEN THOUGH WE FOLLOWED ALL OF THE COMPANIES WARNINGS CONCERNING WEIGHT LIMITS. CANNOT E-MAIL COMPANY FOR WHATEVER REASON AND WE JUST WANT TO KNOW WHAT THEIR RETURN POLICY IS. WE ARE VERY UNHAPPY HAVING SPENT OVER $400.00 ON THIS PRODUCT. AVOID THIS COMPANIES PRODUCTS AS THEY DO NOT STAND BEHIND THEM.
     
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Posted by PepperElf on 2009-07-19:
maybe it got shouted at in ALL CAPS and it died
Posted by tinydancer89 on 2009-07-19:
lol pepper. it really annoys the heck out of me when a post is in all caps.
Posted by PepperElf on 2009-07-19:
ya. i am wondering just how many companies throw away emails like that.

I know I would.
Posted by BokiBean on 2009-07-19:
customerservice@toyquest.com

(800)434-6178, (310)231-7292, (310)231-7565 fax, http://www.toyquest.com
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Faulty Product & Terrible Customer service
Posted by Oconnor on 09/01/2008
PORTLAND, OREGON -- We purchased an inflatable water slide (Banzai "Side Winder") in July of 2008 for a summer toy for our children. The vendor, Toys R Us, promised us that the product was guaranteed by the manufacturer. When the product failed within two weeks, Manley/ToyQuest denied our request for a replacement. They told us we "might" be eligible for a replacement in the summer of 2009. We sought help from Toys R Us, but they refused any responsibility. Finally we went to the credit card company, who after looking into it, determined that both parties were within their rights to lie and not back up their guarantees. Amazing how these big companies can do that to their customers and get away with it.

We were treated poorly and rudely by customer service representative from Manley, and Toys R Us gladly took our money without providing us with any service or guarantee on a faulty product.

Beware of buying anything from Toy Quest and Toys R Us. (We also purchased the extended warranty but it did us no good because the product failed before 30 days.)
     
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Posted by yoke on 2008-09-02:
There have been alot of complaints about this item.
Posted by Slimjim on 2008-09-02:
That's ridiculous. to have an extended warranty that's unusable because it hasn't even hit the period yet and the manufacturer still won't offer replacement. This site is full of complaints about this thing. Torpedoes away!- Sounds like this thing is a big piece of junk.
Posted by Anonymous on 2008-09-02:
Consider buying another one at a different location - pay cash. Box up the old one and return it with your new receipt and tell them it was defective right out of the box and you want your money back.
Posted by Anonymous on 2008-09-03:
"Box up the old one and return it with your new receipt". And people wonder why prices keep going up? Yeah, lets start ripping off the retailers now, that sounds like a great plan.

Maybe if the Banzai wasn't such a piece of junk consumers would not have to return the piece of crap all the time.
Posted by Sparticus on 2008-09-03:
How did the product break or fail? We do so a lot of complaints on just this board alone about it. Sounds like your options are to wait it out until 2009, at which time I bet you will be ignored again, or try the return trick to get a new one. But I'm guessing it won't be easy to pack the used one and return it since those type of things are notorious for being nearly impossible to re-pack. Depending on how much they cost, might be worth a shot.

I'd probably try going higher up at Toys R Us. Maybe call headquarters. Persistence may pay off... If you have the time that is.
Posted by Anonymous on 2008-09-03:
It's a "great plan" if the consumer has no recourse to recover a loss such as this. Lots of products fail and are documented here - it's a complaint site. If this were a complement site, I'd wager you find those who are happy about it. *bing*
Posted by Anonymous on 2008-09-03:
Good insight, hell2pay. When people are powerless to prevail by going through 'accepted' methods, they resort to more extreme measures. Toys R Us sold (and continues to sell) this product. They kept a portion of the sales price for this one. I have no qualms about turning the tables on a retailer who sought to profit by selling me defective stuff. Box the thing up and return it.
Posted by Anonymous on 2008-09-03:
So because Banzai makes a piece of junk Toy's R Us deserves to get taken for it? So every retailer that sells someone else's products deserves to get ripped off when the manufacture puts out a lousy product? That seems like a real ethical and honest way to conduct ones self. I'll stick to honesty is the best policy and force Manley/ToyQuest to do whats right. *Ding*
Posted by Anonymous on 2008-09-03:
I'm totally with you on this one Superbowl. Same debate I had with Basher not too long ago. Deception is not an option. Two wrongs don't make a right. I understand flying the never shop here again finger to toys R us but you can't compromise your own character to right a wrong. It's dishonest and fraudulent. I mean no offense to anybody (this time) but it's just plain wrong.
Posted by Anonymous on 2008-09-03:
Just exploring our difference of opinion here: Returning a non-defective product after using it (IMHO) is fraudulent and deceptive. But, retailers used to accept returns of defective merchandise and return them to the manufacturer for credit. Today, they hide behind the manufacturer while they continue to rake in profits by selling defective merchandise. If 10% of the items are defective and there is 100% markup on the item, the retailer makes a hefty profit on the 10% defective items...at no risk. On a deeper take of "two wrongs don't make a right"...Is it wrong to lie to a potential murderer as to the whereabouts of his intended victim? After all, lying is 'wrong'. ;-)
Posted by Slimjim on 2008-09-03:
That is horrible advice to offer anyone. Not only is it extremely dishonest and reserved for only those whose make up warrants such, but flawed as well. Wouldn't it be obvious that their systems already would have records of the original sale AND the events of the poster trying to return the first one? Plus, if the poster can't return one after 2 weeks, why is it a slam dunk they can return it after a day? Sounds like a good way to end up buying one TWICE. Big NH there!
Posted by jktshff1 on 2008-09-03:
super, you and I agree a lot on things. While I don't agree with h2p's method, the store selling the lousy product has an obligation to it's customer to see that they are taken care of. If I deliver a defective product to a customer, that's my problem, not my customer's, I should make it right with my customer and deal with the mfg myself up to the point of not selling their product anymore. We have seen this complaint pop up here more than once. You would think Toys would get the hint and quit selling the item.
I am sure we are hearing one side of the stories and it would be interesting to hear from Toys regarding this item.
Posted by Anonymous on 2008-09-03:
"If I deliver a defective product to a customer, that's my problem, not my customer's,..."

Amen!!! Since Toys is not getting the message in polite language, I agree 100% with H2P's proposed solution. It's time to force Toys to take possession of their problem with this product.
Posted by Anonymous on 2008-09-03:
Jkt, excellent point "You would think Toys would get the hint and quit selling the item". In the meantime I belive the manufacturer needs to back their products and do what is right and replace the item. If the customer does not want the product anylonger the manufacturer and the retailer need to work together to refund the purchase.

Manufacturers can't hide behind a retailer and make people do something dishonest and illegal just to get their money back.
Posted by Sparticus on 2008-09-03:
I can go either way. I respect those who try to remain honest. But I don't respect companies that knowingly sell crappy products and then don't allow consumers to return them.

Nor do I respect companies that sell extended warranties that are essentially useless.

I would like to know if the product was abused in any way, as that could change the tone of this story from the consumer being scammed to the consumer being at fault.

Then again, who is to say the product was not already abused by a previous consumer and returned... repackaged and resold to this poor consumer who had no idea they were buying damaged goods. I've seen many stores re-package and re-sell returned goods without checking that everything is in working order. I've been a victim of those mystery boxes before... ;-)
Posted by Anonymous on 2008-09-03:
Spart, I have too. I wish the door knob set folks would blister pack the locks. I have seen guys going thru the boxes looking for parts more than once. Probably looking for a part some clown stole from the box he bought.
Posted by Anonymous on 2008-09-03:
I've also bought 'mystery boxes', Spart. Scout around M3C for complaints about the Banzai slide...they abound. On that, I tend to believe the OP 100%. Returniing a non-defective product is dishonest. For a retailer to put a defective item back on the shelves (a-HEM Wal Mart) is reprehensible. H2P's proposal should not be the standard response unless there is sufficient history to support such an extreme measure. Banzai and Toys are begging for it.
Posted by Anonymous on 2008-09-03:
H2P - Are you saying this site has no statistical value? I tend to believe "Where there's smoke, there's fire". IMHO, the issue here is that Toys continues to sell something many people are dissatisfied with, Toys is unresponsive, and the consumer has no real recourse. That is a bigger problem than a water slide. Yes?
Posted by Anonymous on 2008-09-03:
Ghost, excellent point "the issue here is that Toys continues to sell something many people are dissatisfied with". Toy's R Us needs to rethink the product line if it's junk and make the manufacturer back up the return request. A dishonest sneaky return by the consumer is not the proper solution.
Posted by Anonymous on 2008-09-03:
Statistically, a complaint site is going to gather and garner far more COMPLAINTS than complements - who takes the time out of their day to post something on a gripe site unless they are angry!? I did see one well written Bonzai review here, though it got trashed by harpies. I'd wager if you googled Dodge complaints, you'd find just as many or MORE - does that make dodge trucks an inferior product or a maliciously and intentionally poorly constructed one? Doubtful. It might point out that every manufacturer has failures and problems when you consider the sheer volume of products sold and lopsided number of people who flock to a COMPLAINT site to point and rant how they were wronged. Be objective, don't be narrow minded and think "if one's bad, they're all bad." How would Henry Ford ever have gotten the automobile on the road? Think outside the box, don't just live in one. "Dishonest and sneaky" like beauty are in the eyes of the beholder. What's dishonest is to trash products that you have no experience with of knowledge of.
Posted by Slimjim on 2008-09-03:
I do have to agree with doc. This slide obviously has a high failure rate or we wouldn't be seeing the vast amount of complaints here. TRU should be prepared to handle this poster's issue for better than they did because I guarantee it isn't the first problem they have encountered with this product.
Posted by Anonymous on 2008-09-03:
Complaint sites tend to garner COMPLAINTS. Kids down the street have had 2 summers of trouble free fun on theirs - guess I should get them to post something here. *bing*
Posted by Anonymous on 2008-09-03:
Oy-vey!
Posted by Anonymous on 2008-09-03:
thanks
Posted by Anonymous on 2008-09-03:
For what? You are 100% wrong about this whole issue. Condoning dishonest criminal activities is not something I support. What's with the *bing*? You see that on the web someplace?
Posted by Anonymous on 2008-09-03:
and yet I've seen one of these things in action and you've only read about them - guess that gives me just a bit more credibility. *bing*
Posted by Slimjim on 2008-09-03:
You are advising someone to do something illegal. Credibility = zero. Bing!
Posted by Anonymous on 2008-09-04:
I'm sure the Corvair and the Edsel had their fans. "New Coke" too. The complaints on M3C about the Banzai product are consistent with regard to their defect. H2P's neighbor may have a good experience with the product. But even a broken watch tells the corect time at least twice a day.
Posted by Anonymous on 2008-09-04:
If everyone refused to by EVERY product complained about here, we'd all still be huddled in caves rubbing sticks together for fire. Again, complaint sites collect complaints - it's not a leap in logic to see why unhappy folks come here and satisfied customers couldn't be bothered.
Posted by Anonymous on 2008-09-04:
And yet, there are no sites with the Web address "ilovemybanzaislide", "toysRusRocks", "iwantfingernailsinmytea". The sad thing H2P, is that I see a lot of these products in the back yards of working people who gave up a good part of their income in an attempt to make their kids happy. If they regularly fail, it is a huge injustice. But, I am curious. H2P advocated an extreme measure (which I supported, given the circumstances), but now rises to defend the product. That seems to be a leap in logic.
Posted by Anonymous on 2008-09-04:
"extreme measure" I guess that depends on how one looks at it. I was offering a solution where there didn't seem to be any. I'm a bona fide consumer advocate, I'm a savvy consumer who doesn't take no for an answer. I've no doubt that this product and many other products fail and have problems - every thing fails and is complained about here. I'm just trying to point out that no matter what the product, you'll likely to find it complained about here - that doesn't mean they are all bad.
Posted by Anonymous on 2008-09-04:
As I said before, extreme measures are appropriate when all else fails and the customer has no other recourse. Which is why I supported your initial post. One or two negative posts does not indicate a 'bad product'. But, I am a believer in small sample statistics. Some products have a small market, but 'enjoy' a lot of complaints. OTOH...if a product services a huge population, and there are two complaints...see my point? I think we've beaten this horse past death.
Posted by Anonymous on 2008-09-04:
Agreed Doc. Banzai seems to put out a very inferior product. This site is here to warn others to avoid going down the same path and does an excellent job at it. Seems once the issue of doing something illegal was put to rest the issue then changed to "my so and so has such and such", not a solid argument to boost and inferior product. Buyer beware is on the headstone of that dead horse.
Posted by DigitalCommando on 2008-09-04:
If a retail store is aware of the fact that a product that it is selling is defective or unsafe and decides to continue selling that product, I feel that returning the old unit is fair game. I do not agree with returning any product with intent to defraud. This is clearly not in that realm. (Horse revived for a moment and is now going back to sleep, unless it receives any further wake up calls)
Posted by Anonymous on 2008-09-04:
Well despite this product or any product reliability, I'm glad I got the point across - one bad apple don't spoil the whole barrel. Thanks.
Posted by D VAN on 2011-07-12:
TALKED TO A SO CALLED WOMAN MANAGER NAMED LAURA. SHE WAS ABRUPT, RUDE, DISRESPECTFUL & TOTALLY UNPROFESSIONAL. SHE SHOULD NOT HAVE A JOB
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Not Worth The Money
Posted by Ssf on 06/16/2008
NEWBERRY, SOUTH CAROLINA -- We purchased the Banzai Falls water slide late one summer. We took very good care of the slide. Making sure that it was located in a shaded area, all the water was drained and it was folded up and stored for the winter. When we put the slide up the next summer (9 months later) it had a HUGE split right down the seam line (approx. 3 ft. long). I immediatley contacted the company and they refused to do anything about it. I still had the original receipt when we purchased it. The only thing I could get from the company was to goriilla glue it back together, that did not work either.

Basically we paid $250.00 for something that was used maybe a dozen times. This product is totally not worth the money and disappointment.

     
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Posted by Anonymous on 2008-06-16:
We had a very positive review on this product last summer,I wonder if the poster will be back to do a follow up?
Posted by Anonymous on 2008-06-16:
Thanks for the heads up. Based on last summer's review, I was going to buy one of these.
Posted by Slimjim on 2008-06-16:
Gorilla Glue an inflatable giant water slide was their fix it!? That may be the stupidest suggestion I've heard for using this product since some know-nothing here recommended using it in sub zero temp freezers.
Posted by momtospud on 2008-07-16:
I don't know about this particular model, but the model I bought (Sidewinder Blast, purchased June 19, 2008) developed a fist-sized hole in the loading platform after....TWO uses. Two. We're talking my 2 year old, his friends, and me. Even all together, we are nowhere near the 400 lb. limit, and I even gathered them together and discussed rules like "one at a time up the slide" to make sure they were safe. We fully dried out the slide in between uses. I'm in the middle of dealing with email and phone calls to customer service reps from Amazon.com and Toy Quest (the manufacturer). If you don't ever have problems, great! This slide is a ton of fun no doubt. However, if you DO have problems, do not expect any customer service from either company. The item did come shipped to me with an "L-shaped" tear that looked like it had been patched up, so I"m wondering it this was a used slide. Amazon is giving me hassles about the logistics for returning this thing so I can get a replacement to see if the material was just defective for this specific item. I don't know if I just happened to get a defective slide, or if all Banzai inflatable slides fall apart after 2 uses. The other reviews seemed mostly positive after all. However, if this product does indeed have a tendency to rip in the seams, it seems like a potential hazard to the kids. The hole in my slide is large enough and in a common pathway area that kids, if I had not been watching them, could have stepped right in it and fallen through. Now that I am doing more careful online searches on this product, I see that seam rips are common. I would not expect this to happen after 2 uses though.
Posted by Bernice40 on 2008-07-18:
I just purchased this slide on 6/17/08. I have had problems with it since day one! The seams are just breaking apart after only 4 uses with my son who is 5 years old and his 5 friends who are the same age! None of them weigh more than 40 pds! I have tried contacting the customer service department at 1-800-434-6178 and emailing them at customerservice@toyquest.com. I have had no luck reaching anyone through either medium. My only alternative at this point is contact the BBB and Consumer Affairs.
Posted by Anonymous on 2008-07-18:
I've seen a lot of these going through checkouts at Wally World and Target. I'll bet a lot of parents are buying them to save money instead of going on vacation. What a bummer that these things aren't durable under normal use. VH review!
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False Advertising
Posted by Bridgette.bridgymc on 12/26/2013
WHANGAREI, NEW ZEALAND -- My son was really looking forward to having ago on his water slide which he just got for Christmas, we live in New Zealand our xmas is in summer and very hot. We opened it up to find that it is soooo small and nothing like the picture on the box. it looks like the slide has been enlarged and or the kids have been made smaller, it is so unfair that manufacturers can get away with this blatant trickery my sons bummed and I'm out of pocket 45 bucks cheers for that!
     
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Manley Toys Disappointing
Posted by Hellcomplainer666 on 03/24/2013
HONG KONG, WASHINGTON -- Here is the Deal, Manley toys are Hong Kong based, they source there products direct from China, not your usual China where products are being tested, but the real China where materials are low grade and potentially can harm consumers! Remember this, each toy or product is from one manufacturing warehouse, and there are thousands of manufacturers!! So basically they find the manufacturer that costs the cheapest, so one product may pass US tests, then the product is changed according to where they can find the cheapest of course, you can see this on each item, look up MC codes, they are different each month on each item, now that is dodgy right! Manley toys also produce the banzai waterslides you see on websites Target and a lot more!

Buy the waterslides if you dare, the customer service department used to be US based, now they had to cut costs so now its Hong Kong based, they under pay there staff as usual in HK, and the service you get when the waterslides break is dam shocking, how do I know? because I know a person that worked there! stories of customers kids getting damaged or injured on these things are common, and customers getting ripped off trying to claim there warranty is even more common.

All I can say is "buy" from Manley toys please, because you will have a roller coaster ride with there products and service.
     
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Defective Product
Posted by Lisadalporto on 07/23/2012
SAN MATEO, CALIFORNIA -- I purchased a simple Banzai ring sprinkler but there were multiple holes in the seam when I pulled it out of the box! We had to duct tape it just to make it semi-work so my kids weren't too disappointed.

Customer service will not replace it without a receipt. I don't have a receipt because I bought it months before summer and it sat in the box and waited for it to get hot out. So I'm out $10. Yeah, it was inexpensive but more importantly my kids were so excited for this and for what? A piece of junk. I would still like my money back on principle but based on other reviews I get the feeling this company is more about ripping people off. Don't buy from this company!
     
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Posted by andbran on 2012-07-23:
since retailers usually have a 90 day return policy, it never hurts to check it out even if you dont plan on using it right away.
Posted by KevinTX on 2012-07-23:
I hate to hear that as I know how kids are when anticipating a new goodie... write thier corporate or post on their Facebook page.
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Crap
Posted by Jhelton15 on 07/11/2012
I bought my son the rain forest kids pool, and we blew it up that night to find it deflated the next morning. I called customer service and left several messages but no one ever returned my calls. I even emailed them several times but again no response. My son never even had a chance to use the piece of crap pool. My advice to anyone that maybe considering buying one of their products DON'T!!!!

     
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Posted by Tezrien on 2012-07-11:
Did you check the pool for defects yourself ? Did you try returning it to the store you bought it from? Was it left out overnight? I ask that because I can think of several species of nocturnal wildlife that can puncture an inflatable pool.
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Horrible Product . .And Customer Service
Posted by Fdecker22 on 07/07/2012
Horrible product, horrible customer service. We all work for a living and to buy an item for $500.00 and get eight weeks use of it, is insane. Then the customer service representative tells me I must have done something to it that its falling apart in front of my eyes, and not a manufacturing defective, is off the top.
     
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Horrible Customer Service
Posted by on 07/06/2012
My daughter received the Speed Blast Water Slide for her birthday. We opened the package and we were missing the stakes that held the slide into the ground. I contacted the company and b/c I didn't have a recipet or access to it, they refused to mail me out the 2 stakes that were left out of the package! I wasn't asking for a whole new product, but simply to have the stakes mailed to me that their company failed to put in!
     
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Posted by Alain on 2012-07-08:
It seems, looking at other reviews for this company, that there may be quality/service problems with this company's products. It's possible that a call to the Consumer Product Safety Commission at 1-800-638-2772 might be helpful since the lack of the retaining stakes may constitute a safety hazard.
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