Manley Toy Quest - Page 2

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1.0 out of 5, based on 8 ratings and
33 reviews & complaints.
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Horrible Customer Service
Posted by on
Rating: 1/51
My daughter received the Speed Blast Water Slide for her birthday. We opened the package and we were missing the stakes that held the slide into the ground. I contacted the company and b/c I didn't have a recipet or access to it, they refused to mail me out the 2 stakes that were left out of the package! I wasn't asking for a whole new product, but simply to have the stakes mailed to me that their company failed to put in!
     
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Alain on 2012-07-08:
It seems, looking at other reviews for this company, that there may be quality/service problems with this company's products. It's possible that a call to the Consumer Product Safety Commission at 1-800-638-2772 might be helpful since the lack of the retaining stakes may constitute a safety hazard.
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Triple Racer,was a Big Rip Off
Posted by on
Rating: 1/51
MINNESOTA -- Out of the box, my Granddaughter went down 3 times and the slide ripped right at the seam. I Paid $23.00 and you can not return this as a damage product?
     
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What Junk
Posted by on
What a piece of junk, it split at the seams of the slide and the pool ramp within the first hour of use. The enclosed patch kit is useless on a seam. There were no kids over 55 pounds using it, or doing anything out of the ordinary. Customer service is absolutely useless as well, especially online. Save your money and your kids the disappointment and buy something else. Shame on you Toyquest for not only making, but actually selling such a poor product.
     
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Slimjim on 2011-08-08:
Another complaint here of a Toy Quest Banzai slide splitting at the seams. Sounds like you spend a lot with these, then torpedoes away- junk within days.
Old Timer on 2011-08-08:
With no return policy or customer support Toyquest must make a fortune from the junk they sell.
Skye on 2011-08-08:
Try contacting their corporate office via USPS mail.

Toy Quest
2228 Barry Ave.
Los Angeles, CA 90064

CA Tel. 310-231-7292
Fax 310-231-7565

Skye on 2011-08-08:
You can also try to contact Banzai at:

http://banzaiwaterslides.net/Contact-Us.html
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Complaint on water slide
Posted by on
We purchased one of these slides and the holes for the water to go on to the slide were put on the left side instead of the right side of the slide so the water just goes on the ground. Have tried to contact the company but have no luck getting with any one. Would not recommend buy from these people.
     
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Anonymous on 2011-06-29:
Not sure what slide you have, but you can try leaning the sprayers in towards the slide. I bought a few of the cheap ones and had this problem...plus they were tiny and did not last long.

Little Tikes makes a good blower powered water slide. It costs a lot more, but is durable enough to handle adults and will last a long time. My kids (age 2 and 3) have a blast on it, as well as adults. The only con is putting it away.
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Not Informed Of 60 Day Warranty
Posted by on
Hello, my name Anthony Cruz. I live in Fresno, Ca. I purchased a waterslide from Toy-R-Us for 544.00 dollars, and before completeing the transaction I asked about the warranty. The gal said "oh, it's 1 year" I was satisfied and made the purchase. five hundred dollars is a lot of money when your not working, but the kids really wanted the slide, so we did it. May 29th 2010,is when we got it didn't use till June 12th. Now I live in Fresno and wheather permitted we used the slide only a few times through June and July. Come Augest we wanted to use it for a party, on Augest 21st, I set it up and it was ready to go and boom!...it ripped a huge hole on the side. The seam tore apart. I contacted the customer service, they said send them e-mail. I sent the receipt, pictures of the damage. They e-mailed back and said sorry, it's past 60 days. I wrote back not understanding what 60 days ment, I said Toys-R-Us said 1 year. they wrote back well Toys -R-Us is wrong it's 2months warranty. I wrote back what kind of scam is this my slide blew up in less than 75 days and we didn't even use iy that much cause of the wheather...they didn't care, I sent them 3 e-mails, they said sorry, but thank you for buying Banzai waterslides good by. I'm pissed what can I do????
     
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Skye on 2010-09-23:
Did you get any type of paperwork that says you had a one year warranty? Telling you it's one year verbally, really does not mean anything, it's all about what you have in writing. There are many complaints out there, about this particular waterslide, about how the seams just come apart. Can it be repaired, since its only the seam?
Anonymous on 2010-09-23:
You know the best way to screw with these jerks? Go back to toyrs R us, and see if they have the same slide. Purchase it, bring it home, and put the defective slide in the box and return it. Voila! If they want to screw you, the only way to get back at them is screwing them back! I've done that a few times already.
drugdoc121 on 2010-09-23:
Sorry, I can't get past the no job but spent $500 plus on a water slide, part. Are you serious?
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Poorly made products, Useless warranty, bad Customer service
Posted by on
I bought the kids a Wipeout Curve waterslide last year. The kids both 6 & 8 and both under 100lbs. They used the slide for the three summer months of 09. The slide was dried and put away. Went to take the slide out this year and it will not hold enough air to keep it inflated when the kids were on it. We looked the slide over and a majority of the seams are coming apart and the fabric seems to be "Cheap". I e-mailed the company and was told only a two month warranty. I called them and they were the rudest people that I have had to deal within my opinion. I called them again today because they were too busy a week ago to talk to me and asked for my number to call me back but one week later no call. So here I am stuck with a $650 slide and no way to use it. I could have used the money to buy a season pass for the family for the pool. I would not and will not recommend this company for any purchases. Hopefully another company makes these type of slides and I can do business with them. No more TOYQUEST for me.
     
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Anonymous on 2010-06-25:
Another complaint about this company.
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Taken for a very bad ride
Posted by on
I'm very disappointed in your products, Your pictures on the box are very deceiving and misleading to the parent and child purchasing the product, I'm a childcare provider and parent and care a great deal for the children I have and care for and the way your company misrepresents your products is disgusting and just simply dishonest, My six year old son comments once the Cannon Ball slide was set up and said Mom when I grow up I won't be this mean to kids, I will make a slide better than this and make kids smile not cry. What does this say about you. I'm even more disappointed at your customer service department, no body answered the phone after listening to repeat messages for 10min, and then was hung up on, I couldn't even leave a complaint in your online customer service, it said I wasn't logged in. I will never purchase another product made by this company and I will tell everyone I know and have already sent out an e-mail to everyone in my inbox about this dishonest company, this company is criminal and just out to rip families off, families that are just trying to find something fun for their children to do on a hot day.

Disgusted
     
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Slimjim on 2010-06-23:
Yet another complaint with these water slides. From what I've read here, it appears they are not that discriminatory and will sell bad slides to men too. We did have one reviewer here like them though, but the gender in that case wasn't very clear. Gimmie an "F" for Fabulous Alex!
Anonymous on 2010-06-23:
There has been a rash of complaints about these overpriced pieces of rubbish.
To the OP: Kids can have just as much fun with a plain old water hose with a sprinkler.
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Defective Product
Posted by on
LOS ANGELES, CALIFORNIA -- Purchased slide on April 2, 2009 for my 2 kids for the summer. after only a couple of uses, the top seam of the pool began to tear. Called customer service and was told to use fishing string to sew that area. Tried this, but still did not work. The slide would not stay up or hold my kids. My wife called customer service back and was told to purchase a can of spray glue. This also failed. I call customer service in the beginning of July to complain and was told there is only a 60 day warranty. I was upset since the first 2 calls were within the warranty period. Since then I have been given the run around by this company. Customer service called me and asked for pictures after I sent them a copy of my receipt. I found this to be strange since the receipt clearly showed the slide I purchased. I even included pictures of the slide with my daughter on it showing the problem. Once again was told that they only offer a 60 day warranty. Since someone on their end did not put our call in the computer, I was told that they wuold forward to corporate for a decision. Have heard nothing from this company. Since then, I have read a lot of negative reviews about this companies products. I believe everyone should contact lawyers about a class-action lawsuit. It appears this company is selling a line of defective products.
     
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NOT HAPPY
Posted by on
AFTER JUST ONE USE THIS PRODUCT IS FALLING APART AT THE SEAMS EVEN THOUGH WE FOLLOWED ALL OF THE COMPANIES WARNINGS CONCERNING WEIGHT LIMITS. CANNOT E-MAIL COMPANY FOR WHATEVER REASON AND WE JUST WANT TO KNOW WHAT THEIR RETURN POLICY IS. WE ARE VERY UNHAPPY HAVING SPENT OVER $400.00 ON THIS PRODUCT. AVOID THIS COMPANIES PRODUCTS AS THEY DO NOT STAND BEHIND THEM.
     
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PepperElf on 2009-07-19:
maybe it got shouted at in ALL CAPS and it died
tinydancer89 on 2009-07-19:
lol pepper. it really annoys the heck out of me when a post is in all caps.
PepperElf on 2009-07-19:
ya. I am wondering just how many companies throw away emails like that.

I know I would.
BokiBean on 2009-07-19:
customerservice@toyquest.com

(800)434-6178, (310)231-7292, (310)231-7565 fax, http://www.toyquest.com
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GREAT CUSTOMER SERVICE
Posted by on
INDIANOLA, IOWA -- I was extremely impressed with Banzai Customer Service. I called about my ripped seams on my Cyclone Twist. I was a little disappointed to hear that they did not have my slide in stock at the time. After faxing in my receipt, I got a call from a very polite woman who I could tell was sad to inform me they didn't have it. After this, she offered me a different slide. This slide also had a curve and was new for this year! It's design is just as good as my first one and even a little bigger! My kids are loving it as I have already received it about a month ago with no issues so far!
     
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