LOS ANGELES, CALIFORNIA -- Purchased slide on April 2, 2009 for my 2 kids for the summer. After only a couple of uses, the top seam of the pool began to tear. Called customer service and was told to use fishing string to sew that area. Tried this, but still did not work. The slide would not stay up or hold my kids. My wife called customer service back and was told to purchase a can of spray glue. This also failed. I call customer service in the beginning of July to complain and was told there is only a 60 day warranty. I was upset since the first 2 calls were within the warranty period. Since then I have been given the runaround by this company.
Customer service called me and asked for pictures after I sent them a copy of my receipt. I found this to be strange since the receipt clearly showed the slide I purchased. I even included pictures of the slide with my daughter on it showing the problem. Once again was told that they only offer a 60 day warranty. Since someone on their end did not put our call in the computer, I was told that they would forward to corporate for a decision.
Have heard nothing from this company. Since then, I have read a lot of negative reviews about this company's products. I believe everyone should contact lawyers about a class-action lawsuit. It appears this company is selling a line of defective products.
INDIANOLA, IOWA -- I was extremely impressed with Banzai Customer Service. I called about my ripped seams on my Cyclone Twist. I was a little disappointed to hear that they did not have my slide in stock at the time. After faxing in my receipt, I got a call from a very polite woman who I could tell was sad to inform me they didn't have it. After this, she offered me a different slide. This slide also had a curve and was new for this year! Its design is just as good as my first one and even a little bigger! My kids are loving it as I have already received it about a month ago with no issues so far!
SAN DIEGO, CALIFORNIA -- My wife bought the Banzai Slide 'N Splash (product #01428) from a local retailer. It looked neat on the box. It has a picture of kids playing on the slide and in the pool. The kids looked to be between the ages of 5 and 8. Today I opened the box and assembled the blow-up pool and slide. My wife, kids and I are extremely disappointed. They obviously used a bigger pool and slide to take the picture. Or maybe they used pygmy dwarf kids as models. My three year old barely fits on the slide and the pool is much smaller than it looks on the box!! Needless to say, we are returning it.
SALISBURY, NORTH CAROLINA -- I purchased the Banzai Double Drop Falls last. Used it a couple of times and stitching started losing air, one of the kids fell off the top. Fortunately they were not hurt at this time. I took it back to Wal-Mart and they said it would have to go back to manufacturer. I tried to get in touch with someone who could do something last year to no avail.
Early this season I tried to get something done. They said it wasn't their problem, I should have done something last year. I don't have that kind of money to just throw away after a couple of uses. I finally took the box out of the building after the kids kept begging and I am letting them play. If one of my kids gets hurt due to this faulty slide, I will be sending them the doctor bills. I am also contacting the Better Business Bureau and Consumer Affairs. I think I might get Action 9 news to come and have a look at the slide and what it does when the kids try to use it. I have never had so much trouble with a product especially one that expensive.
I have saved my email correspondence with this company and let them have a look also. I don't have money to throw away. I have six kids to play on this thing. One is 4 years old and they could very possibly get hurt. All they had to do was admit it was sub-standard and replace it. I am not the only one with complaints and to my knowledge, all others got similar excuses not to stand behind their product.
NEW YORK, NEW YORK -- This product as others have stated is not worth the money. I just purchased it on 6/17/2008. I have used it exactly 4 times. You cannot return it to the place of purchase once opened nor can you reach their customer service department at 1-800-434-6178 which I have tried on 8 occasions (yesterday 2 times!). You wait upwards of 15 minutes and the call then hangs up on you.
I emailed them finally and still have not heard from them. The workmanship on this product is horrible. Everything from day one is breaking at the seams. The only alternative I will now have is contacting the Better Business Bureau and Consumer Affairs. Please do not waste your money on this slide.
After just one use this product is falling apart at the seams even though we followed all of the company's warnings concerning weight limits. Cannot e-mail company for whatever reason and we just want to know what their return policy is. We are very unhappy having spent over $400.00 on this product. Avoid this company's products as they do not stand behind them.
Summertime heat and humidity sent me out on a quest this week to find a way for my 5-year old son to keep cool and have fun. Sure, we have a public pool membership, but as temps rise the pool packs until you feel like you're mingling in a bowl of vegetable soup - give me a C for CROWDED Alex.
I'd been eyeing a variety of summer stay cool water toys at various dept. stores in my area and happened up on the Banzai Double Drop Falls inflatable water slide. Originally priced at over 300.00, Walmart had marked it down to 199.00. I was still hopeful for a further price reduction, but the manager indicated he didn't think they were coming down soon. I thought what the heck, it's hot, summer's going fast and we want to have some fun.
I lugged the thing home (it's a big box, and about as heavy as a little giant ladder) and took it to the backyard to set up. The first thing you see when you open the box is a big red WARNING sign that says YOU CANNOT RETURN THIS TO THE RETAILER, if you have problems, call this 800 number. That made me a bit nervous because I don't want to be out 200.00 if the thing is flawed, etc., waiting on call center to troubleshoot my problems.
Undaunted, I proceeded to unpack the various components, motor, ripstop material slide, stakes and directions (which I hopefully wouldn't have to read.) I must say, the thing goes up in a snap - the directions were pretty straight forward, I didn't even have to draw upon my rocket engineering background.
Despite the fact that the behemoth is "made in China" from the ground up, quality and workmanship seems solid and the rip-stop fabric "slide" portion appears durable and well crafted. I attached the motor, drove in the stakes, filled the water bag anchors, plugged in the motor and fired up the hose. The motor whirred, the hose and sprinklers whizzed and the thing sprang to life about 9 ft. tall in my backyard.
My son and his buddy looked on in awe as the giant leapt to its full height and inflated in about 2 minutes. Anxiously they climbed the 7' climbing wall in the back and slid down the slide into a watery splashdown at the bottom. Over and over, all afternoon they went up and down that thing - a veritable water park attraction in my own backyard! I'd have to say at around 200.00 or less if you can hold out for clearance this Banzai Double Drop Falls is a great deal and a lot of fun. It says "for 5 years and up," but I'm certain that under supervision, younger kids would love it too. It looks solidly built and tough enough for a number of seasons of use.
PIRATE POINTERS: 1. This thing is big, you better have a bit of a yard to contain it and the kids that are going to be buzzing up and down it. 2. You're likely going to have trouble returning it to a retailer if you don't like it or are having problems with it - so keep that in mind. 3. Put down a mat or pad of some kind around the egress portion of the slide or you're going to have a mud puddle really quick once the thing gets going. 4. It's a load to put in and take out of your car. If you're not fit enough to shove around a 50 lb. ladder in you're home, you're going to need a buddy to lug this to the setup site. Enjoy.
WHANGAREI, NEW ZEALAND -- My son was really looking forward to having a go on his water slide which he just got for Christmas. We live in New Zealand. Our xmas is in summer and very hot. We opened it up to find that it is soooo small and nothing like the picture on the box. It looks like the slide has been enlarged and or the kids have been made smaller, it is so unfair that manufacturers can get away with this blatant trickery. My son's bummed and I'm out of pocket 45 bucks cheers for that!
AVON, OHIO -- I bought my son the rain forest kids pool, and we blew it up that night to find it deflated the next morning. I called customer service and left several messages but no one ever returned my calls. I even emailed them several times but again no response. My son never even had a chance to use the piece of crap pool. My advice to anyone that may be considering buying one of their products DON'T!!!!
Horrible product, horrible customer service. We all work for a living and to buy an item for $500.00 and get eight weeks use of it, is insane. Then the customer service representative tells me I must have done something to it that it's falling apart in front of my eyes, and not a manufacturing defective, is off the top.