MBNA Consumer Reviews - Page 4

MARIETTA, GEORGIA -- I purchased a computer from Microcenter with the incentive to save $100 by signing up for their credit card. For six months, I never received a statement and had no idea whom to call. The receipts I have from Microcenter did not mention MBNA or any contacts regarding my account. After six months, I received a nasty phone call from MBNA threatening because I haven't made a payment. They had already ruined my credit before ever trying to contact me.

I offered to pay in full if they send me a statement. The MBNA rep wanted me to give my checking account number over the phone and I refused and still insisted that they send me a statement and I'll pay in full. I received the statement two weeks later along with another nasty phone call. Since then, MBNA has cashed my check, closed this account, and reported me as a bad debt to all the credit companies. It was MBNA's fault because their rep typo'd my address incorrectly. Now my credit is ruined forever.

COLORADO SPRINGS, COLORADO -- After reading the other reviews regarding MBNA, it seems that this company has developed a pattern. I also agreed to terms and agreements over the phone with a customer representative and received by post a completely different agreement. When I telephoned MBNA, their response was that they sent me in writing the terms and agreement and I should have read and been more cognizant of their terms. Unfortunately, I trusted MBNA to give me the correct information over the phone and not change the terms of agreement in writing. Silly me!

MBNA definitely changed the terms of agreement in writing and apparently this is a patterned practice for this company. They really should be ashamed of themselves. The second MBNA representative that I spoke with agreed with me that I would have been better off keeping my two MBNA credit cards rather than consolidating them. Not only did MBNA increase the percentage rate that we were paying on the credit cards but they also charged $700 to consolidate the loans.

If MBNA would like to repair the damage, I request that my $700 be refunded and my initial - agreed upon rate of 8.9% be instated.

MAGOG QUEBEC -- Tried to get a new credit card; had to call at least 6 times because the person answering spoke so poor french that I could not understand half the word she was saying. So I tried in English, the first time it was even worse in English. After 6 times I finally got somebody that could speak some understandable English. I had the feeling that I was transferred to an Indian answering service just like in the movie, everyone of them was speaking with a gross foreign accent. If this is the indication of the kind of service they provide when I want to subscribe for a card, imagine what it is going to be like when I do have a real problem.

I have MBNA credit card since 1998 and not one experience negative whatsoever. In fact, the only customer service department who solved every issue I raised in less than 2 minutes. I missed payments by 2 days a few times and every time I called they fixed it to my satisfaction. No other credit card company is as client friendly as MBNA, as for I am concerned. Now I got 2 MBNA cards on my name, one to use on the net with lower limit. I congratulate MBNA staff to exceed my expectation.

ATLANTA, GEORGIA -- I and members of my family have terminated our accounts with them. High interest and bad service. Nothing more to say!

MICHIGAN -- I'm going to transfer out of this account as soon as I get home tonight! I pay ahead on my account, and carry a balance of approx. $6,000. I can't believe they haven't jacked up my rates like they have to others, I figure it's only a matter of time, or I've been lucky so far. I'm going to beat them to the punch.

I'm a member of MBNA since 1996 and I always had a great experience with them. They have a very courteous customer service, and they don't hesitate to remove a once in a while late charge. They are very generous with credit line increases, and understood me when I was going through a very difficult time in my life (divorce). They are certainly the best credit card company, and have been so since day one.