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McDonald's Corporation Consumer Reviews - Page 2

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The McPolice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAGERSTOWN, MARYLAND -- I wanted to pick up dinner for the family but was short on time since I had to pick my son up from school. I made a U-turn in front of the drive through because there was no one around and I didn't have time to go all the way around the building. I am not the type to jump in front of people but there was no one around so I figured what the heck. The girl came over the loud speaker and said that she would not take my order and that I had to drive all the way around the building to be served. I said "you won't take my order? You don't want my money?" She just kept saying that I had to go back around. I don't deserve to be demeaned by some kid McPolice want to be.

This isn't Kindergarten so don't treat me like I'm five and I know many people do this on a daily basis because I frequent this McDonald's often. They are not made to go back around the building. I won't give them my business anymore. They don't deserve my hard earned money!

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Rude, Short Changed, Wrong Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MANSFIELD, OHIO -- McDonalds on Trimble Road, Mansfield Ohio. On 2-21-2014 gave the girl $100 for my order. She gave me back the wrong change and I noticed on the receipt that the order was wrong. I brought this to the attention of the girl running the register, she did not know how to give back my change. She then called the manager over and the manager still did not give the right change, however she did correct the order. I brought this situation to the manager that the change was still not correct. She said I gave you back an extra dollar and to move on. She did NOT give me back an extra dollar, she still shorted me.75 cents and told me to MOVE ON.

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McDonald's Charges BOTH Ways to Make Customers Pay
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

WEST VIRGINIA -- I purchase the Filet O Fish Sandwich from McDonald's on a regular basis. Since I do not want the extra cholesterol, I order the fish sandwich without cheese, and ask for some extra pickles instead as a replacement. McDonald's will routinely not give credit for taking the cheese off, but will charge you extra for adding extra pickles.

I told them that they cannot have it both ways - not crediting you for taking off cheese, but then trying to charge you for substituting pickles due to an health issue. I have contacted McDonald's corporate offices, and they will not change this policy. This is a true rip off to the customer and is not ethical. McDonald's nickels and dimes its way to corporate profits at the customer's expense.

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Wrong Orders on 2 Separate Occasions
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BOCA RATON, FLORIDA -- At 10:20 on Saturday 25 January, we ordered 1 McDouble with no cheese minus pickle and extra onion and 3 bags of ice. The double was no charge considering a week ago the same order was requested and we didn't find out until we arrived home and they put cheese on it. Considering that my mother is allergic to cheese, I order the same thing each time. We have been coming here for 12 years and visit here 5 times a month. Tonight it was with cheese again and my mother recognized it before we got home. I turned around to address this again. I asked the training manager to get the night manager.

I briefed him about the sandwich and he stated "I wasn't on the board and I didn't make it. What do you want?" At that point I was not mild. I instructed him that I wanted a new sandwich and credit for having to come back. He indicated that I was not going to get credit and he would have someone else to make the sandwich. I pulled my car to the side and went inside. Again we went back and forth. In the meantime, my ice is melting and clearly there no understanding that my mother could go to the hospital simply because of cheese. I'm writing this because there was no apology. It's not about a $1 sandwich.

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Charge for Water
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- The day after Thanksgiving my wife and I {both senior citizens} drove from Indianapolis in to Columbus Ohio for an antique show. We stayed next to a McDonald's where we had breakfast on Saturday November 30. After placing our order which included a cup of water for my wife to take her pills we were told there was a $.56 charge for water. I took my pills with my milk and I deeply resent being charged for water.

This has never happened in all our years of patronizing McDonald's stores. The store # is 19123. I realize there is nothing to do now, however I need to bring this to someone's attention. You can bet we'll never go to that store again and probably just should have walked out the door and gone elsewhere.

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Poor Service
By -

LAGRANGE, KENTUCKY -- While visiting LaGrange, KY, we visited McDonald's three times. Each time our order was incorrect. We understand small mistakes, but the third time we took our grandchildren through the drivethru and trusted our order to be complete, but upon arriving at home found it incorrect again. It was a large order for seven people some being happy meals.

We were shorted several large fries and some of the drinks were incorrect. Sometimes this might be acceptable, but we are diabetics and that can be a serious mistake. We usually do not complain, but three times is too many to ignore. The date of our last (and final) visit was December 3rd about 6:00 p.m. We thought this should be brought to someone's attention. Thank you.

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Ripped Off Customer
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FLEMINGTON, NEW JERSEY -- I purchased a filet of fish sandwich to take home and reheat. When I separated the bun I found a filet about 5/8 of an inch thick, and 3" X 3". The slice of cheese was only half the size of the fish and was almost thin enough to have only one side. I paid $3.95 with tax, for what was not even close to what the pictured sandwich showed, much less with not even a full square slice of cheese. Fool me once shame on," McDonald's"! It will not happen again because if it does then shame on me!

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Slow Service, Bad Food, Order Not Complete
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WEST VALLEY CITY, UTAH -- My wife and I went to the McDonald's Restaurant in West Valley City, Utah, located at approximately 5600 west and 3500 south, yesterday afternoon. After we placed our order at the drive-up we had to wait an unusually long time to get to the service window. When we did get there the attendant attempted to hand us our order before the vehicle came to a stop. I asked him to please put the order in a plastic salad bag, which he did. I had to ask him for salt and catsup (out of salt).

We parked in the parking lot and began to eat the food. The fish sandwich my wife ordered was not warm and had a tough edge on the outside. My McRib sandwich didn't have any onions and was only medium warm. Our fries were burned to a crisp and cold. We used to look forward to eating at this particular restaurant because of the good food and great view in the parking areas. I hope things can get back to the way they used to be.

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No Service at Drive-Thru
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND JUNCTION, CO., COLORADO -- I pulled in at drive through, this McDonald's has two drive-through lanes. I sat there for 15 minutes waiting for service on the inside lane. Waited while two cars were served on the outside lane. I drove forward as the second car was leaving, I stopped at the window told the girl at the window what had just happened. When I pulled up, there was about 5 or 6 young people standing there playing around, laughing and cutting up, not paying attention to the customers. I drove off, went home upset.

I called the manager on duty. She acted like this was a common practice, did not even apologize. I asked for the 800 number. She gave it to me. I asked her, her name she said it was Aglyhen, said she could not give me her last name. This happened at store number 732 on North Avenue in grand junction, Colorado at approximately 7:22 pm. I usually stop there every evening on my way home from my daughters house. I won't be doing that anymore. I also have 5 sons and 3 daughters. I will let them know what happened.

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Would Rather Throw Food Away Than Sell
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH POINT RD, MARYLAND -- On 10-6-13 went to McDonald's on North Point Rd in Baltimore MD by Dundalk at 11:03 am, hoping to still be able to get a breakfast sandwich. They were in the process of flipping over the menu to lunch. I saw quite a few breakfast items sitting there and so I asked the young girl who asked for my order if I could possible get a breakfast sandwich. She stated "no, it was now only lunch."

I pointed to the breakfast items and she said "oh we throw that away when it switches to lunch" and I said "really - when a customer wants to buy it, you would rather throw it away" and she said "that's what we do." I asked for a manager and I could tell the manager had an attitude and she said "what do you want?" I finally did get the sandwich but the point had I not pursued they would have rather thrown it away. Shame on McDonald's!!!

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McDonald's Corporation Rating:
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1.4 out of 5, based on 177 ratings and
434 reviews & complaints.
Contact Information:
McDonald's Corporation
2111 McDonald's Dr.
Oak Brook, IL 60523
1-800-244-6227 (ph)
www.mcdonalds.com
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