LAGRANGE, KENTUCKY -- While visiting LaGrange, KY, we visited McDonald's three times. Each time our order was incorrect. We understand small mistakes, but the third time we took our grandchildren through the drivethru and trusted our order to be complete, but upon arriving at home found it incorrect again. It was a large order for seven people some being happy meals.
We were shorted several large fries and some of the drinks were incorrect. Sometimes this might be acceptable, but we are diabetics and that can be a serious mistake. We usually do not complain, but three times is too many to ignore. The date of our last (and final) visit was December 3rd about 6:00 p.m. We thought this should be brought to someone's attention. Thank you.
FLEMINGTON, NEW JERSEY -- I purchased a filet of fish sandwich to take home and reheat. When I separated the bun I found a filet about 5/8 of an inch thick, and 3" X 3". The slice of cheese was only half the size of the fish and was almost thin enough to have only one side. I paid $3.95 with tax, for what was not even close to what the pictured sandwich showed, much less with not even a full square slice of cheese. Fool me once shame on," McDonald's"! It will not happen again because if it does then shame on me!
WEST VALLEY CITY, UTAH -- My wife and I went to the McDonald's Restaurant in West Valley City, Utah, located at approximately 5600 west and 3500 south, yesterday afternoon. After we placed our order at the drive-up we had to wait an unusually long time to get to the service window. When we did get there the attendant attempted to hand us our order before the vehicle came to a stop. I asked him to please put the order in a plastic salad bag, which he did. I had to ask him for salt and catsup (out of salt).
We parked in the parking lot and began to eat the food. The fish sandwich my wife ordered was not warm and had a tough edge on the outside. My McRib sandwich didn't have any onions and was only medium warm. Our fries were burned to a crisp and cold. We used to look forward to eating at this particular restaurant because of the good food and great view in the parking areas. I hope things can get back to the way they used to be.
GRAND JUNCTION, CO., COLORADO -- I pulled in at drive through, this McDonald's has two drive-through lanes. I sat there for 15 minutes waiting for service on the inside lane. Waited while two cars were served on the outside lane. I drove forward as the second car was leaving, I stopped at the window told the girl at the window what had just happened. When I pulled up, there was about 5 or 6 young people standing there playing around, laughing and cutting up, not paying attention to the customers. I drove off, went home upset.
I called the manager on duty. She acted like this was a common practice, did not even apologize. I asked for the 800 number. She gave it to me. I asked her, her name she said it was Aglyhen, said she could not give me her last name. This happened at store number 732 on North Avenue in grand junction, Colorado at approximately 7:22 pm. I usually stop there every evening on my way home from my daughters house. I won't be doing that anymore. I also have 5 sons and 3 daughters. I will let them know what happened.
NORTH POINT RD, MARYLAND -- On 10-6-13 went to McDonald's on North Point Rd in Baltimore MD by Dundalk at 11:03 am, hoping to still be able to get a breakfast sandwich. They were in the process of flipping over the menu to lunch. I saw quite a few breakfast items sitting there and so I asked the young girl who asked for my order if I could possible get a breakfast sandwich. She stated "no, it was now only lunch."
I pointed to the breakfast items and she said "oh we throw that away when it switches to lunch" and I said "really - when a customer wants to buy it, you would rather throw it away" and she said "that's what we do." I asked for a manager and I could tell the manager had an attitude and she said "what do you want?" I finally did get the sandwich but the point had I not pursued they would have rather thrown it away. Shame on McDonald's!!!
PARK/STARKEY SEMINOLE, FLORIDA -- The McDonald's in Seminole, Fla. at park Blvd and Starkey road is by far the worst in the county. I thought I'd give it another try today (I've been avoiding it for a few months since my last visit). It seems almost every time I go there there is a problem. Today, I ordered two large sandwiches with "no mustard". When I got home I saw they had mustard, but no cheese.
The last time I was there I asked (twice) that my eggs be fresh. The cashier said "o.k.." and took the next customer's order. When I got my meal, the eggs were cold, dry and rubbery. I asked for what I requested, after waiting 10 minutes, I had to leave to make it to work. No breakfast, no refund. Try to eat inside on a Saturday at 1 pm. There were 17 people in line with only 1 register open. The customers were leaving because of the long wait.
Meanwhile, the drive thru was running like clockwork. It's sad that I have to drive 3 miles (each way) to another McDonald's to eat. I'm not the only one who feels this way. Several people I've spoken with agree with me. When I e-mailed a complaint about my previous visit, some manager replied that the employees were highly trained, and it seemed that somehow I was mistaken. She wouldn't admit that may be I had a valid complaint.
LORAIN -- My granddaughter went in to get some fries that were not given to us when we first ordered them. I called them and they told us to return and that they would give her fries later. When we returned, my granddaughter was waiting for 10 minutes, they completely ignored her, and any concentrated on the customer at the drive-thru. A man behind my granddaughter was so angry, he just left.
I talked up to them all to bring the situation to their attention, because I was very upset. He tells me that they were short staff and were doing the best they could. It still took another 3 minutes before they finally took care of her. This has happened to me many times at other McDonald's. They always take care of the drive-thru and ignore the customers in the lobby. Is this your policy?
LAVALETTE, WEST VIRGINIA -- This is by far the worst place to work. I was there for almost 9 years called off once in 5 of those years and got sick and the store manager talked to me and about me like I was trash. If you're not one of the favorites no matter how good of a worker you are they treat you like crap. I as a manager worked very hard and did what I was supposed to do and no matter what I did I was still treated very badly. While there would be crew members that would be rude to customers and not do anything and still got treated like saints.
Not only that, after the remodel and lobby opened there was a customer who moved a chair and one of the other managers seen him move it and he got treated horrible by the manager for moving the chair. I haven't seen him in there but maybe once or twice since that and he was a regular that came in at least 2-3 times daily. I really think this place needs to be looked into for hostile work environment.
NEWCASTLE -- I previously went to McDonalds and bought myself a charcoal glass which are the 2013 McDonald's Coca Cola glasses. I came home with my glass. I got a 300ml bottle of Coke and poured it into the maccas glass which says 340 ml drinking glass. My bottle of Coke which is 300ml does not even fit into your glass. I poured it in and realized I still had around 20 ml left in my bottle and the glass was already filled to the top with Coke. So that means that the glass only held around 280 ml of Coke and it states on the box of the glass that is 340ml. That is false advertising and you are ripping people of 60 ml.
What are you going to do about it. For my troubles I would like something done about it and I would appreciate something for this and all my troubles. I have taken photos of all the evidence and will be posting them online on a few sites and also sending them to a current affair. I am not pleased at all I have been robbed and so has every other person out there that has bought a glass.
MCDONOUGH, GEORGIA -- McDonald's at Heritage Park in McDonough, GA has the worst service of any restaurant I have ever frequented. Today will be the last day for me. The service terribly slow, rude. I ordered Sausage McMuffin and it was terrible. It tasted as if it had set out all night. It was hard and cold. I have been to this McDonald's several times and each time swear I will never go to again. It is convenient on my way to work but I will start going the extra mile to Burger King where the service is fast, friendly, and the food is fresh and hot.