I'm am writing in regards to all those unhappy people that "will never" stop at a McD's again. I work in the McD's in Australia, I'm not sure how it is overseas but I know here, down under, is not what you people say it is. I have a few points that I want to clear up etc. Just off the top of my head, TOYS, we give out 1 toy for every Happy Meal bought. 1:1 ratio, it is advertised that there are 2 toys, usually it is 2 toys that you can COLLECT by buying another Happy Meal.
Secondly, do you people have any idea what we have to deal with from..well...YOU? It's constantly "I want, I want, I want." For god's sake, a please and thank you would be nice once in a while. And no matter if the fries were cooked in gold plated vats (deep fryers) you still would have something to complain about, "not enough salt, too much, shouldn't have salt on, should have salt on, my fries are cold because I decided to talk to my friend for 20 min before eating them!"
We go through hell with these, I know I have had complaints "I have 2 pickles on my cheese burger" or "The lettuce on the big mac is falling off" or whatever else you come up with. When you order your food, you want it NOW. You don't have the patience to wait an extra 30 seconds for it. We do our best to get it to you fast so just tone down a bit honestly.
We have to deal with smartass customers every day. So don't be offended when we don't laugh at you when you add a "mc" to every word you say, "Can I McPlease have a McMeal McCombo, with McFries and a McCoke, McThankyou." It's not funny, and it just shows how dumb you really are. Also have you ever worked at Macca's? If you have you will understand how easy it is to make a simple mistake, by accidentally grabbing the burger with pickles instead of the burger without them. Just politely bring it back and SAY...not Shout or be all aggressive about it.
You may not know it, but WE ARE PEOPLE TOO. I don't come to your workplace and scream at you "YOUR PENCIL ISN'T SHARP ENOUGH" do I? It seems as though as soon as you walk through the doors you turn into complete idiots. Treat us with respect and you will get better service.
Gloves is another thing I see that many people have complained about. I have done all certs in food handling and every teacher I have spoken to agrees that the use of gloves is just as bad as using your bare hands. Now I'm not saying that gloves shouldn't be used, but I know that in some parts it's not necessary. I know in Australia though it is.
Sauce charges, yes we charge for extra sauces. Some may know that McD's have now put in to play some dietary and healthy standards, like 'made for you'. We charge for extra sauces as a deterrent because one portion is better for you rather than 2 tubs of sauce. Also syrups, you complain about McD's making you fat, yet you want more syrup for your hotcakes! FGS have some sense, high in sugar or fat make you big!
No we don't substitute, if you don't want pickles but want an extra meat patty you have to pay for it. Yes, you cannot just mix and match things. We don't custom make your burgers. We have a set standard although we can take sauces away or meat etc, or add stuff on but we don't sub...you pay for all of it. The common myth that our nuggets are just the scraping of bones... NOT TRUE, Aussie nuggets are taken from the breast of the chicken.
And don't scream at us for broken shake and sundae machines or frozen drink machines... It's not like we tell that machine to break like I have had stuff thrown at me cause the frozen coke machine is broken. We have to wait for the repair people to come out and fix it, and you know what they are like.
I'm not saying that all customers are bad, and I'm not saying that it's always your fault. And I totally understand that some crew people look and act like they have just been picked off the street and have no manners, but before you get on your high heels and become that mad customer, try being polite about it and I'm sure we will fix it for you. We take a lot of crap from you. Thank you.
GLACE BAY, NS, CANADA -- This past Saturday we went through the drive through at Mcdonald's. Me and 4 friends were in the vehicle, we placed 2 orders, and we were all coming from a party and the passengers in the back were all after having a few drinks. My boyfriend and his friend were in the front. So we were carrying on amongst ourselves and whatever and so we get to the window and the girl serving us says "don't take my picture", and she said this cause I had my camera out taking pics of me and my friends, and I didn't take her picture nor did I want it.
Then she leaves and the manager on duty who's no older than 18 comes to the window and throws our food at us and says we're being "rude and obnoxious" and not to come back. So then my boyfriend says "excuse me how are we being rude" and he says "you were taking pictures and carrying on like fools and being rude", etc, and then he slams the window and so my boyfriend's friend who's in the passenger seat gets outta the car and stands up and is like "open the window" because they had left the window and they could not see us as we were lower than the window in the car.
So he comes back and says "don't come back" and slams the window again, so we go back through the drive through because at our Mcdonald's they only let you place 2 orders at once, and we had 2 more orders to make, so they wouldn't answer us or ask us for our order. They just totally ignored us.
Then my boyfriend called them on Monday and wanted to talk to the head manager and they said he would call us back either Tuesday or Wednesday. So he did today and he asked for my boyfriend's name and address and his car make and model and all that, and we gave it to him thinking he was going to come and apologize or something.
But then once we gave him the info he starts screaming at my boyfriend, cursing and swearing and threatening him with legal action, saying we were "being little pricks trying to get free food" and that we were threatening the staff, which NONE of this happened whatsoever. And (did I mention that this Manager is the Father of the male who slammed the window in our faces several times on Saturday?).
So my boyfriend asks if they have audio of this because he wants to hear where we made threats, and the manager says no "he doesn't have audio but he has a tape of us in the drive through", and my boyfriend says "Then I want you to ask the girl who served us what I said to her that was so rude" and the manager says "No I will not ask her. I know what you said" (funny though cause he was not there and does not have an audio tape??).
My boyfriend then asks if he can see the video cause he would like to see where we made threats then and the manager said "NO" and started cursing and swearing at him again. Then my boyfriend hung up cause he was so pissed off and couldn't believe what this manager was saying to him and how he was treating him.
But he then realized that he had his information and wasn't sure what he was going to do with it cause obviously he has some sort of temper. So he called back and the manager wasn't there. Shortly later the manager calls back and starts with his yelling and hollering again, told my boyfriend he was going to "give him advice & to choose his friends better", which has NOTHING to do with the situation at all.. The funny thing too is that if we were in our 30's or 40's they wouldn't have said a word to us and guaranteed the manager would have called and apologized to us.
The manager told my boyfriend that he is responsible for the way the passengers are acting, so if that's the case what happens when a mom pulls through with a bunch of kids in the back screaming and yelling and crying, are they going to say "listen lady shut your kids up?", no they aren't. So what makes them think they can talk to us the way they did. NOTHING. There is not a single reason for the way they treated us. ESPECIALLY the MANAGER.
We will be going to MCDONALD'S CANADA and writing a letter. We tried calling but they said there is nothing they can do for complaints that we'd have to file it against the store, which in this case I'm sure the manager would just laugh at us and throw our complaint out.
I myself work in customer service and I can't think of a single manager who would DARE talk to a customer that way, especially using threats and verbal abuse. Nor can we as employees do this. Customer is always right, are they not? We also filed a police report on the manager because we felt threatened by him cause as soon as he took our information he started with threats so we weren't sure what he was going to do. Me and my friends are absolutely mind blown by the way we were treated by the staff and management. McDonald's can be sure they won't have us as customers anymore.
CHICAGO, ILLINOIS -- I visited this McDonald's for the first time last night and will NEVER visit again. I ordered a cheeseburger, French fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. It was INSIDE the sandwich. I nearly threw up. I still gag thinking about it.
My disgust was compounded when I notified the manager and he barely blinked an eye. He didn't apologize; he literally threw another cheeseburger on the counter in front of me. I told him I did not want another burger. Seriously, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. He ended up giving me $1.11 back despite the fact that I couldn't eat my entire meal. I am disgusted by this entire situation and how it was handled. Poorly done, McDonald's.
Yesterday May 27, 2012 I went to the local branch of McDonald's in Saudi Arabia and ordered Special chicken meal after getting it and opened it I wound Cockroach inside. I do have the picture of it and the invoice as I return it back to them after ruining my day. This is very, very, very bad.
WEST ISLIP, NEW YORK -- After ordering food and stating no cheese on my wife's quarter pounder, and other food, I drove home. It clearly stated on the receipt and box no cheese/onions. Upon arriving home the burger has cheese which my wife hates. She peeled it off. Unacceptable. I drove back where the same crew we still on shift. The manager apologized and gave me a coupon for a freebie. This happens way too often. I can say it's not worth my gas and my time to go back.
MIDWESET CITY, OKLAHOMA -- I'm letting my angry inner child type this one out because I'm mad as hell and I want this to be largely extemporaneous and unedited. Ya know I'm usually the sensible one on my3cents but this time I'm playing the rage card. I think I've earned that privilege.
I wake up this morning feeling good and with an appetite for the first time in a long time. I got a little pep in my step and a hunger in my belly and McDonald's on my mind. I order my breakfast burrito and *rolls eyes* *finger quotes* UNSWEET *finger quotes* iced tea, pays my $2.16 and drive off. Sounds like a happy ending, right. Oh HELL NO. Not by a long shot. I reach in the sack for my straw so I can sip some iced tea and you ain't going to believe this but Jar Jar Binks forgot to give me a straw. Yeah. No straw. What the bloody hell?
The drive-thru line is too long for my time so I had to spin right back around out of my truck into the store for a damn straw before I could be on my UNHAPPY way. I ask you who forgets the straw, man? How hard is it to put a freaking straw in a sack. You serve a drink, you give a straw. It's that way every time. This ain't no decision tree requiring judgment or thought. DRINK - STRAW. DRINK - STRAW. DRINK - STRAW. DRINK - STRAW. There's absolutely no excuse for forgetting the STRAW. GEEZE, GEEZE, GEEZE, GEEZE. If I wanted to get out of my truck for some abuse I'd gone to the Waffle House.
They SCREWED with the WRONG guy this time. I'm never going to McDonald's again. NEVER EVER ANYWHERE. McDonalds in Texas? NO! In the Kansas? NO! On a turnpike or in a Walmart or at a mall food court? NO! NO! NO!!! I AM DONE with McDonald's and I might add for morally superior reasoning. Bottom line, you just don't treat people like that so early in the morning. It's just that simple.
Two evenings ago my family and I visited the said McDonald's for an evening snack only to have another poor experience at the restaurant. Long of the short, the employees and the manager, in my opinion severely lack customer service etiquette.
Upon arrival to the drive through, we were not greeted with a kind welcome, rather a tone of incontinence. We placed an order requesting only 5 McDoubles, specifying Catsup only. The employee did not repeat the order back properly. I attempted to assure the food was prepared as we requested there was no response returned over the intercom system. We proceeded to the pay window communicating with the employee whom received our request, where we encountered an extremely rood young lady. We asked if she had heard our request for the preparation and she closed the window during the conversation and walked off.
We asked to speak to the manager and as we were advising her on the conversation she (the manager) looked at the employee closing the window, smiling at the employee and walking off. The employee reopened the window stating the amount owed and we paid and drove to the pick up window only to be told it will be approximately seven minutes. Within seconds here arrives at the window an additional employee eating a hamburger and sipping a soda. (I should say stuffing a burger in her mouth) Unacceptable!
We continued receiving poor service. I asked to speak again to the manager, whereas the employee handed me a cup stating, "If you have a problem there is the 800 number, call customer service".This is where I was done with the negative experience, I requested my monies be returned and we left. How pleasing??? Never again!
EDGEWOOD, MARYLAND -- Update- I just received another letter of apology plus 2 more gift cards. This time from the owner. Wow... They must REALLY want my business ^_^. I'm very glad for the apology, but this may be a bit of 'overkill' lol. Sunday, July 6th, my family and I stopped by the local McDonalds for dinner. We went through the drive through and placed our order. It was a special order, but nothing hard: 1 Double Quarter Pounder with cheese only, 1 Filet-O-Fish, tartar sauce only, 1 Filet-O-Fish, cheese only, 1 Small Chocolate Shake.
What we got the 1st time was: All normal sandwiches (none was the special order). 1 Small Chocolate Shake (Kept the shake, returned the sandwiches). What we got the 2nd time was: Quarter Pounder with cheese only (not the Double), 2 normal Filet-O-Fish (Kept the Quarter Pounder, returned the Filet-O-Fish). Was asked to move up and someone would come out with the corrected order.
What we got the 3rd time: 1 Filet-O-Fish, cheese only (correct), 1 Filet-O-Fish normal sandwich (incorrect). (Kept the correct sandwich and sent the other back with a request to speak with the manager.) What we got the 4th time: 1 Filet-O-Fish, tartar sauce only (correct). The girl said that the manager didn't want to speak with us.
We left and I called corporate. Was told I would get a call back in 3-5 days. Monday morning, 10:03 am, I get a call from Corporate asking what was wrong. I told them and the young lady repeatedly apologized and said that she was in Edgewood (where I live) and would go and talk to the evening manager that night. She also said that she would send a letter of apology. I thanked her and thought nothing else about it.
Last night, 6:45 pm, I got a call from the owner of that McDonalds, also apologizing and asking if there was anything he could do to make it up to us. I told him no and I was just happy with the apology and that it was brought to someone's attention. Today I received the letter of apology WITH 4 free coupons for sandwiches. I had been irritated mostly with the manager not coming out to see us, but corporate's quick response was wonderful (and unexpected). ^_^
MANCHESTER, TENNESSEE -- As a current employee of McDonald's, I really don't like it at all. The way the management staff treat their employees: leaving them to do all the work while they sit on their dead ** in the office talkin' and laughin' and carrying about stuff that doesn't even involve McDonald's and I am so sick of it! The way they treat their employees is ridiculous! And they say that they don't show no signs of discrimination against certain employees? SHUT UP!!!
I'm one of the employees that's being discriminated against: accused of stealing money out of my own register when I didn't (I'm a Christian and I would never steal money from my own register or from anybody!), getting thrown in the kitchen to cook meat all because the high school kids didn't want to do it & would rather see me cook, or put me in the back where I can't be seen. I'm black so what? Just the rest of them, I'm there for money too. They always throw the best workers with a heck of a lot more experience in customer service in the kitchen.
Oh, they even suspended me for having $39.00 comin' up short out of my own register... FOR 3 DAMN MONTHS! And had the nerve to tell me that another cashier had 40 bucks comin' up short out of their register and they didn't write them up or suspend them for it and that's not fair at all! I've been in fast food service for 6 years (3 years at another restaurant) and was treated 10x better than I am now!
Then what really gets me is managers braggin' about their PTO's (paid vacation time-1 week) and they don't deserve it: we employees do! We're the ones that come into work sick as a damn dog and work our tails off like crazy and don't get appreciated for it! Hell, if I would love to get paid for sitting on my ass in the office doin' nothing but talk to other managers about your personal life outside of work! I am so sick of this! If you're an employee at a McDonald's or a former employee at McDonald's, holla back and let me know what you think of this! That's all I got to say and thank you for reading this!