NEWCASTLE -- I previously went to McDonalds and bought myself a charcoal glass which are the 2013 McDonald's Coca Cola glasses. I came home with my glass. I got a 300ml bottle of Coke and poured it into the maccas glass which says 340 ml drinking glass. My bottle of Coke which is 300ml does not even fit into your glass. I poured it in and realized I still had around 20 ml left in my bottle and the glass was already filled to the top with Coke. So that means that the glass only held around 280 ml of Coke and it states on the box of the glass that is 340ml. That is false advertising and you are ripping people of 60 ml.
What are you going to do about it. For my troubles I would like something done about it and I would appreciate something for this and all my troubles. I have taken photos of all the evidence and will be posting them online on a few sites and also sending them to a current affair. I am not pleased at all I have been robbed and so has every other person out there that has bought a glass.
MCDONOUGH, GEORGIA -- McDonald's at Heritage Park in McDonough, GA has the worst service of any restaurant I have ever frequented. Today will be the last day for me. The service terribly slow, rude. I ordered Sausage McMuffin and it was terrible. It tasted as if it had set out all night. It was hard and cold. I have been to this McDonald's several times and each time swear I will never go to again. It is convenient on my way to work but I will start going the extra mile to Burger King where the service is fast, friendly, and the food is fresh and hot.
SURPRISE, ARIZONA -- I do not understand how you buy 10 McNuggets and fries and a drink for $6.49 but if don't take the drink the cost is $7.31. To me this is not very good math. But maybe for McDonalds it is because you are making a lot of money on people that do not take the drink with the meal. I don't think it is fair to charge more even if you get a large fry and no drink. Probably won't hear from you on this but at least I let my feelings be known. I will not go back to this store again. Plus the large fry I got was only 3/4 full.
LONGVIEW, TEXAS -- My family and I arrived at McDonald's in Longview, TX on Marshall Ave at 4:30pm. I have three kids and they went to play while we ordered our food. We ordered 6 dollar burgers, fries and 4 drinks. We sat down and waited and never even got our drinks.
Finally, after being so hot and my kids being so hot from playing outside we looked at the clock and the time on our receipt said 4:34 and the time was 5:00. We finally just told them we didn't get our food. They lied and said they already called our number out, but when the man went to the back he came out empty handed and ignored us after that. So, we just had to get our money back and we left and it was 97 degrees outside and couldn't even get a drink. My kids were crying, they was hungry and wanted a drink. It was the sorriest service we have ever had at a McDonald's.
Also, a customer while we ordered our food, asked for his cup and they told him he had to wait and he said he wanted to talk to a manager. She was standing right there and she was on her cellphone while she was talking to him.
GREENVILLE, PENNSYLVANIA -- On Saturday, June 22, 2013 my husband and I were at the McDonald's in Greenville, PA having lunch, and the manager was having a conversation with an employee. The employee must have done something wrong, but that isn't the reason for this letter. If the manager was having a problem with an employee, he or she should have taken the employee to the office, and discussed the problem not behind the counter so everyone could hear. The manager ask the employee to leave, and she did. My point is as a customer I do not want to hear the problems that are going on with manager and employee. This manager needs to be told about her discipline actions. Thank you.
KNOXVILLE, TENNESSEE -- I was very disappointed in service, and the cleanliness of the store. Even kids wouldn't use restroom, there was poop on the floor. The store had 3 tables occupied and prob. 10 employees working! I had to tell them of big mess in floor of melted ice cream, I told them someone would have good reason to fall, still took 6 min to respond! When I ordered, what looked to be the manager, was leaned over the counter in conversation and was still in conversation when we left.
I'm a retail manager and so is my husband, I was ashamed of that business in our town! I think you need to take a look at your staff in this store. Should be a very profitable store, wasn't busy, but I will never return to that one! I'm the type to tell if the visit is wonderful, before I will complain, but I'm sorry to say, my visit to this McDonald was the worst I have ever had at any McDonald's!
HUNTSVILLE, ALABAMA -- My friend and I went to the McDonald's on University Drive here in Huntsville, AM. To get a Frappe. We saw the advertising of buy 4 get one free and she decided to get that and take three of them to some friends. She was told we could not get the free one, that we had to take the stickers off the 4 we purchased and bring them in to get the free one.
We pulled to the parking at the entrance to do that and found one of them didn't have a sticker on it. She took the receipt and the 3 stickers in. Told them what happened and showed the receipt. They told her no they would not give her the free one and started laughing at her, told her she didn't understand and preceded to tell her she had to have 4 stickers.
She told them once again that one of the 4 she just pitched didn't have a sticker and again showed the receipt, and told them again we just picked them up at the window. They again laughed and said they would not help her with this, and started treating her like she was mentally challenged. She told them this was not the way to treat customers and we would not be back! This is no way to treat customers. I'm sure this is classified as false advertising as well.
I am a current employee of the McDonald's corporation and currently work as a "Swing Manager" at a local McDonald's in upstate NY. (A Swing Manager is just a shift manager) I'm sure upon entering this it will just become one in a million, seeing as McDonald's is the second most "commented" corporation on this site, which does not surprise me. Let's be honest and get two facts straight first.
Number 1: McDonald's is franchised. What does that mean? There are owners within the corporation who control on a few stores and then report to supervisors, who reports to area reps, who report to the corporate aspect of McDonald's. Now some of you out there, may be doubting my all knowing McDonald's factoids, but I dare you to go to a local McDonald's and ask for the store manager who can give you the number of the store supervisor, and upon speaking with an actual supervisor, ask for the number of their area rep). Sure it's a long line of lanky-s and who-dads, but did you honestly think it operated so simply? Okay, moving on..
Number 2: "It's all in the fine print". What I mean by Number 2, "It's All In the Fine Print", is that upon quickly glancing through several "complaints" these are easy fixes, at the end of all the commercials, it says, "at participating locations only" or "while supplies last" or "individual locations may vary". Also, McDonald's does not serve breakfast all day/ night, plain and simple, they just don't, it would be a pain in the you- know- what, to cook breakfast meats and make eggs, and make lunch meats-- it's not a complimentary system when combining breakfast and lunch.
As I explained before, the whole McDonald's franchised- thing. Very few, "crew members" (ie basic employee) know exact McDonald's "going's ons" like where "they" are building a new McDonald's or where happy meal toys are made. This type of information is not shared with "crew members" unless it is happening specifically in their franchise or if there is a national promotion ex. McRib, or a special event, like Monopoly.
Obviously, I haven't worked at McDonald's my entire life, but before I worked at McDonald's I was a customer of McDonald's. I have to say though, some of these complaints are legitimate, ex. finding inanimate objects in food, or bugs in drinks, things like that are clearly sanitation issues at those specific locations, and I can ensure "you" (whoever reads this) that not all McDonald's are operated that poorly. Honestly, if I'd had an experience equal to that, I would never want to look at another McDonald's ever. Other complaints, such as, getting a cheeseburger with pickle when asking for no pickle, again, sadly, you just received a daft order taker, sorry. I'll explain..
When you walk up to the front register there is a person pushing buttons on a computer screen that is connected to a computer screen in the back the "grill area" where the food is made, that tells that food makers what to make, and to put or what not to put on the sandwiches.
The same thing happens when you pull up to the speaker in the drive-through, it is distinctly TWO different people that take the order and make the order and without going back to complain about how your food was made, that specific McDonald's may never change training processes or fire that rude person that ignored you when you asked for, "no tomato". If you're so curious ask to speak with the store manager and set up a date to get a store wide tour, and ask sanitation (ie cleanliness) questions and ask why they don't serve breakfast all day, or what the register looks like from an employee's position.
Please, if you have any more questions comment this post, with your e-mail address and I will answer, to the best of my knowledge, any and all questions you have. For more information check out Mcdonalds.com, if you have a receipt and recently received an incorrect order please let that location know, so they can correct the situation. Love and Gagas fellow blabbers, HappyMealBabyy. (Disclaimer: This was meant to be a helpful and informational post, please keep it informative).
MECHANICSBURG, PENNSYLVANIA -- Hey, hey ordered a grilled chicken snack wrap from this fast food place Wesley Drive Mechanicsburg PA. 17055. I bit into this sandwich and was pierced in my tongue with a chicken bone that was never removed. This bone is about 2 1/2" inches long and was sharp as a needle so here I was bleeding from my mouth bone just hanging and I pulled it out and called this McDonald's to say "hey you got a problem." Well naturally they wanted this bone back and so on 10/22/09 I returned all they asked for, receipt bone wrapper with the blood and they stated they would look into it.
Well after 2 calls to corporate because I never heard back someone evidently from the insurance they carry called me and stated, "You are not to call the owner about this problem again. You will only be dealing with me and that's the way it is and I will call you in a couple days!" Wow never expected that response. Who are these people? What era of time travel do they come from you would think. I knew the answer to where is Hoffa buried.
After almost a month and no response I called corporate again on 12/18/09 here we go again they told me we will get to the bottom of this and the owner will contact you in a couple days.. Hey, hey they called the same day couple hours later, not the owners but a new person with the insurance carrier so she says. "Did the store offer you anything for this incident?"
I said "yeah a free sandwich couple 5 or 6 weeks ago. Listen lady I got her here this could have been a lot worse what would you be saying if my grandson had this happen or another child that eats there or anyone perhaps choked on it or worse?" Her reply "well it didn't so were going to have the owner send you a coupon for a free meal on us." And by the way she said, "Did you call corporate or did they call you today?"
Then the phone went silent... People out there visiting these fast food place, be very cautious about what you're biting into. You wouldn't think this day and age we would have all these problems or for that matter. The people behind them solving them wow. A chicken bone in this product was painful and careless. This would not be the consumers fault if I could convince you to boycott this eatery. I would try. Hope you eat healthy and don't close your eyes the next time you take a bite even an innocent sandwich can find a way.
EDMONTON, ALBERTA, CANADA -- I rarely go to McDonald's, and my last outing to the location at 8415 109 Edmonton reminded me why. When I arrived, there was a slight lineup, and I assumed my position at the back. It moved forward slowly, and when I was finally next in line, a McDonald's employee came from behind the counter and wordlessly stepped in front of me to place an order. I was exhausted and hungry, so I gritted my teeth and let her get her food, although any halfway respectable fast food outlet would have her wait until her break wouldn't disrupt customers.
It was finally my turn to order (after about 10 minutes since arriving), and I purchased a six-piece nugget meal with a sundae on the side. The teller fumbled with the register and we eventually exchanged money and change after she corrected her mistakes for 5 minutes. She then proceeded to pour my drink, at which point I noticed that a bottle of disinfectant and a dirty rag were sitting immediately beside the ice container. This was slightly off-putting, and should not be left in clear view of the customer.
While she was pouring my drink, another staff member approached her and whispered something to her, to which she distinctly replied "that's gross". I didn't even want to speculate as to what they were referring to. Again, I was just tired and needed sustenance. I received my food, which was technically the correct order, but completely inedible. The coke was overflowing, spilling on some of my fries, and it didn't taste at all like coke--more like tonic water and some vague, faint chemical. I took one sip before giving up on it and setting it aside to toss out.
The nuggets and fries were both lukewarm and tasted as if they had been sitting around for a while. I forced myself to eat half of both before giving up and tossing them out as well. And I was VERY hungry. The sundae was okay, at least. I went to The Dump my uneaten meal out, and couldn't find the garbage anywhere. After checking the usual spots, I noticed that it was, for some reason, located directly in the way of stairs that lead to further seating. I threw my food out in disgust. By the way, there was another disinfectant and rag combo lying on one of the tables.
Since one of the rude and indifferent employees there was clearly a manager, I looked for a complaint form, to no avail. I went home and looked online for a way to contact McDonald's. This only turned up phone numbers for their branches in Toronto, Montreal, and Vancouver and a mailing address. I assumed that head office would want to protect their reputation and punish irresponsible branches, but apparently it doesn't matter to them at all. So I went here. If the company doesn't care, hopefully someone in Edmonton will read this and I can do the least bit to spread the word about the quality of that branch.
I know that the service industry sucks and that those people make minimum wage and are yelled at by morons, but they are put in a position of trust when they handle people's food. I'm surprised that I didn't get food poisoning, and I don't think that anyone who works there should even be cooking for themselves. Their commitment to sanitation is extremely suspect, and their contempt toward their customers is obvious. Their service was horrible, their food was repulsive, and there were garbage cans and chemicals lying around randomly. I won't be coming back.