MCDONOUGH, GEORGIA -- McDonald's at Heritage Park in McDonough, GA has the worst service of any restaurant I have ever frequented. Today will be the last day for me. The service terribly slow, rude. I ordered Sausage McMuffin and it was terrible. It tasted as if it had set out all night. It was hard and cold. I have been to this McDonald's several times and each time swear I will never go to again. It is convenient on my way to work but I will start going the extra mile to Burger King where the service is fast, friendly, and the food is fresh and hot.
SURPRISE, ARIZONA -- I do not understand how you buy 10 McNuggets and fries and a drink for $6.49 but if don't take the drink the cost is $7.31. To me this is not very good math. But maybe for McDonalds it is because you are making a lot of money on people that do not take the drink with the meal. I don't think it is fair to charge more even if you get a large fry and no drink. Probably won't hear from you on this but at least I let my feelings be known. I will not go back to this store again. Plus the large fry I got was only 3/4 full.
LONGVIEW, TEXAS -- My family and I arrived at McDonald's in Longview, TX on Marshall Ave at 4:30pm. I have three kids and they went to play while we ordered our food. We ordered 6 dollar burgers, fries and 4 drinks. We sat down and waited and never even got our drinks.
Finally, after being so hot and my kids being so hot from playing outside we looked at the clock and the time on our receipt said 4:34 and the time was 5:00. We finally just told them we didn't get our food. They lied and said they already called our number out, but when the man went to the back he came out empty handed and ignored us after that. So, we just had to get our money back and we left and it was 97 degrees outside and couldn't even get a drink. My kids were crying, they was hungry and wanted a drink. It was the sorriest service we have ever had at a McDonald's.
Also, a customer while we ordered our food, asked for his cup and they told him he had to wait and he said he wanted to talk to a manager. She was standing right there and she was on her cellphone while she was talking to him.
GREENVILLE, PENNSYLVANIA -- On Saturday, June 22, 2013 my husband and I were at the McDonald's in Greenville, PA having lunch, and the manager was having a conversation with an employee. The employee must have done something wrong, but that isn't the reason for this letter. If the manager was having a problem with an employee, he or she should have taken the employee to the office, and discussed the problem not behind the counter so everyone could hear. The manager ask the employee to leave, and she did. My point is as a customer I do not want to hear the problems that are going on with manager and employee. This manager needs to be told about her discipline actions. Thank you.
KNOXVILLE, TENNESSEE -- I was very disappointed in service, and the cleanliness of the store. Even kids wouldn't use restroom, there was poop on the floor. The store had 3 tables occupied and prob. 10 employees working! I had to tell them of big mess in floor of melted ice cream, I told them someone would have good reason to fall, still took 6 min to respond! When I ordered, what looked to be the manager, was leaned over the counter in conversation and was still in conversation when we left.
I'm a retail manager and so is my husband, I was ashamed of that business in our town! I think you need to take a look at your staff in this store. Should be a very profitable store, wasn't busy, but I will never return to that one! I'm the type to tell if the visit is wonderful, before I will complain, but I'm sorry to say, my visit to this McDonald was the worst I have ever had at any McDonald's!
HUNTSVILLE, ALABAMA -- My friend and I went to the McDonald's on University Drive here in Huntsville, AM. To get a Frappe. We saw the advertising of buy 4 get one free and she decided to get that and take three of them to some friends. She was told we could not get the free one, that we had to take the stickers off the 4 we purchased and bring them in to get the free one.
We pulled to the parking at the entrance to do that and found one of them didn't have a sticker on it. She took the receipt and the 3 stickers in. Told them what happened and showed the receipt. They told her no they would not give her the free one and started laughing at her, told her she didn't understand and preceded to tell her she had to have 4 stickers.
She told them once again that one of the 4 she just pitched didn't have a sticker and again showed the receipt, and told them again we just picked them up at the window. They again laughed and said they would not help her with this, and started treating her like she was mentally challenged. She told them this was not the way to treat customers and we would not be back! This is no way to treat customers. I'm sure this is classified as false advertising as well.
DELMONT, PENNSYLVANIA -- I go to McDonald's every Sunday after Church, and I order a sausage egg and cheese bagel, and in the past six months they give me a steak or bacon at the drive thru. A couple of times when I got home I notice their mistake and on my receipt it said sausage. I check my order after I pull away from the drive thru window. Again it was wrong today and I had to go into the store and wait 5-10 minutes because there were people ahead of me. They made it good, but I feel the employees are not trained properly. This was at 10:00 AM, Sunday 5/19/2013.
I would say in the past 6 months they screwed my order up at least 6 or 7 times. I wasted a lot of my time dealing with McDonald's. The Delmont McDonald's were across the Highway in Wal-Mart Store, and Wal-Mart told them that they were not wanted there anymore, and now Subway is in Wal-Mart. When McDonald's were in Wal-Mart there were a lot of fleas and the floor was tacky. The owner of McDonald's on Rt 22 Delmont had the McDonald's in Wal-Mart.
KILGORE, TEXAS -- I ordered an Angus Deluxe Burger with an order of French Fries at the Drive Through window for my wife to take home. I asked for Mayans and mustard on the Deluxe Angus Burger. I live 20 miles from the Kilgore, Tx McDonald's at Lake Cherokee, Longview, Texas.
When I got home, my wife opened the bag and inside was an order of fries and a Bun with meat, 1 half slice of onion and 3 dots of mustard on the bun. There was no cheese, lettuce or tomatoes. My wife and I cannot eat any drinks with sugar in them so I did not order a meal. I paid $6.37 for the burger and fries. I asked for a receipt at the 1st window and was told I would get my receipt at the 2nd window. I did get a receipt at all. My wife and I were very upset when she saw what was in the bag. I live 15 miles from the McDonald's on Estes Parkway in Longview, Texas.
I drove to Estes Parkway McDonald's and explained what had happened to me at the Kilgore McDonald's. The evening Manager that was there was very kind and replaced the Angus Burger and fries at no charge. My wife and I will NEVER go in the Kilgore McDonalds again.
When I called and told them what happened, they acted as if it never happened. I was extremely upset and suggested they call the Longview Estes Parkway McDonald's and talk to the evening manager. I requested they call me back but never heard from them. I have never complained on a McDonald's in my life, but I can tell that the quality of staff in the Kilgore McDonald's was not as good as most.
CHICAGO, ILLINOIS -- Purchased a McDonald's gift card for a present, but when the person went to use it they were told it wasn't activated, that I should take it back where I got it so I got it back from the person I got it for and went to jewels but I don't have my receipt. I have been shopping there for 25-29 years the same store, but they said I had to talk to McDonald's so I did, and they told me to go back where I purchased and talk to the manager, but no good did it do.
I don't see why I should be out 15.00 just because of a employee who didn't do her job! I hope we can settle this matter because I really like shopping there, but will stop if I have to. All I want is them to activate my card, that I paid for. Thank you very much!
JACKSONVILLE, FLORIDA -- Server Ms. **, my lunch was 5.01, gave her 10.00 bill. She asked for a penny I did not have one. She gave me my change and said "I owe you a penny!" and stood there and smiled. I said "it is OK for you to owe me a penny but I can't owe you?" She just laughed at me and stood there. I said "McDonalds is out of pennies?" and she replied, "Yes". At that point I said "I want my penny!" She then started to yell "Oh my God, oh my God it is going to get better than this".
At that point my wife who was sitting at a table came over and asked for the manager who sent her to the back of restaurant for a few minutes, then she returned. I felt very embarrassed about her hollering and carrying on. McDonalds does not have change?? Store is at 8808 Beach Blvd. Wal-Mart. Two (2) Calls to local McDonalds at 997-0026 with no reply!!!