PARK/STARKEY SEMINOLE, FLORIDA -- The McDonald's in Seminole, Fla. at park Blvd and Starkey road is by far the worst in the county. I thought I'd give it another try today (I've been avoiding it for a few months since my last visit). It seems almost every time I go there there is a problem. Today, I ordered two large sandwiches with "no mustard". When I got home I saw they had mustard, but no cheese.
The last time I was there I asked (twice) that my eggs be fresh. The cashier said "o.k.." and took the next customer's order. When I got my meal, the eggs were cold, dry and rubbery. I asked for what I requested, after waiting 10 minutes, I had to leave to make it to work. No breakfast, no refund. Try to eat inside on a Saturday at 1 pm. There were 17 people in line with only 1 register open. The customers were leaving because of the long wait.
Meanwhile, the drive thru was running like clockwork. It's sad that I have to drive 3 miles (each way) to another McDonald's to eat. I'm not the only one who feels this way. Several people I've spoken with agree with me. When I e-mailed a complaint about my previous visit, some manager replied that the employees were highly trained, and it seemed that somehow I was mistaken. She wouldn't admit that may be I had a valid complaint.
LORAIN -- My granddaughter went in to get some fries that were not given to us when we first ordered them. I called them and they told us to return and that they would give her fries later. When we returned, my granddaughter was waiting for 10 minutes, they completely ignored her, and any concentrated on the customer at the drive-thru. A man behind my granddaughter was so angry, he just left.
I talked up to them all to bring the situation to their attention, because I was very upset. He tells me that they were short staff and were doing the best they could. It still took another 3 minutes before they finally took care of her. This has happened to me many times at other McDonald's. They always take care of the drive-thru and ignore the customers in the lobby. Is this your policy?
LAVALETTE, WEST VIRGINIA -- This is by far the worst place to work. I was there for almost 9 years called off once in 5 of those years and got sick and the store manager talked to me and about me like I was trash. If you're not one of the favorites no matter how good of a worker you are they treat you like crap. I as a manager worked very hard and did what I was supposed to do and no matter what I did I was still treated very badly. While there would be crew members that would be rude to customers and not do anything and still got treated like saints.
Not only that, after the remodel and lobby opened there was a customer who moved a chair and one of the other managers seen him move it and he got treated horrible by the manager for moving the chair. I haven't seen him in there but maybe once or twice since that and he was a regular that came in at least 2-3 times daily. I really think this place needs to be looked into for hostile work environment.
NEWCASTLE -- I previously went to McDonalds and bought myself a charcoal glass which are the 2013 McDonald's Coca Cola glasses. I came home with my glass. I got a 300ml bottle of Coke and poured it into the maccas glass which says 340 ml drinking glass. My bottle of Coke which is 300ml does not even fit into your glass. I poured it in and realized I still had around 20 ml left in my bottle and the glass was already filled to the top with Coke. So that means that the glass only held around 280 ml of Coke and it states on the box of the glass that is 340ml. That is false advertising and you are ripping people of 60 ml.
What are you going to do about it. For my troubles I would like something done about it and I would appreciate something for this and all my troubles. I have taken photos of all the evidence and will be posting them online on a few sites and also sending them to a current affair. I am not pleased at all I have been robbed and so has every other person out there that has bought a glass.
MCDONOUGH, GEORGIA -- McDonald's at Heritage Park in McDonough, GA has the worst service of any restaurant I have ever frequented. Today will be the last day for me. The service terribly slow, rude. I ordered Sausage McMuffin and it was terrible. It tasted as if it had set out all night. It was hard and cold. I have been to this McDonald's several times and each time swear I will never go to again. It is convenient on my way to work but I will start going the extra mile to Burger King where the service is fast, friendly, and the food is fresh and hot.
SURPRISE, ARIZONA -- I do not understand how you buy 10 McNuggets and fries and a drink for $6.49 but if don't take the drink the cost is $7.31. To me this is not very good math. But maybe for McDonalds it is because you are making a lot of money on people that do not take the drink with the meal. I don't think it is fair to charge more even if you get a large fry and no drink. Probably won't hear from you on this but at least I let my feelings be known. I will not go back to this store again. Plus the large fry I got was only 3/4 full.
LONGVIEW, TEXAS -- My family and I arrived at McDonald's in Longview, TX on Marshall Ave at 4:30pm. I have three kids and they went to play while we ordered our food. We ordered 6 dollar burgers, fries and 4 drinks. We sat down and waited and never even got our drinks.
Finally, after being so hot and my kids being so hot from playing outside we looked at the clock and the time on our receipt said 4:34 and the time was 5:00. We finally just told them we didn't get our food. They lied and said they already called our number out, but when the man went to the back he came out empty handed and ignored us after that. So, we just had to get our money back and we left and it was 97 degrees outside and couldn't even get a drink. My kids were crying, they was hungry and wanted a drink. It was the sorriest service we have ever had at a McDonald's.
Also, a customer while we ordered our food, asked for his cup and they told him he had to wait and he said he wanted to talk to a manager. She was standing right there and she was on her cellphone while she was talking to him.
GREENVILLE, PENNSYLVANIA -- On Saturday, June 22, 2013 my husband and I were at the McDonald's in Greenville, PA having lunch, and the manager was having a conversation with an employee. The employee must have done something wrong, but that isn't the reason for this letter. If the manager was having a problem with an employee, he or she should have taken the employee to the office, and discussed the problem not behind the counter so everyone could hear. The manager ask the employee to leave, and she did. My point is as a customer I do not want to hear the problems that are going on with manager and employee. This manager needs to be told about her discipline actions. Thank you.
KNOXVILLE, TENNESSEE -- I was very disappointed in service, and the cleanliness of the store. Even kids wouldn't use restroom, there was poop on the floor. The store had 3 tables occupied and prob. 10 employees working! I had to tell them of big mess in floor of melted ice cream, I told them someone would have good reason to fall, still took 6 min to respond! When I ordered, what looked to be the manager, was leaned over the counter in conversation and was still in conversation when we left.
I'm a retail manager and so is my husband, I was ashamed of that business in our town! I think you need to take a look at your staff in this store. Should be a very profitable store, wasn't busy, but I will never return to that one! I'm the type to tell if the visit is wonderful, before I will complain, but I'm sorry to say, my visit to this McDonald was the worst I have ever had at any McDonald's!
HUNTSVILLE, ALABAMA -- My friend and I went to the McDonald's on University Drive here in Huntsville, AM. To get a Frappe. We saw the advertising of buy 4 get one free and she decided to get that and take three of them to some friends. She was told we could not get the free one, that we had to take the stickers off the 4 we purchased and bring them in to get the free one.
We pulled to the parking at the entrance to do that and found one of them didn't have a sticker on it. She took the receipt and the 3 stickers in. Told them what happened and showed the receipt. They told her no they would not give her the free one and started laughing at her, told her she didn't understand and preceded to tell her she had to have 4 stickers.
She told them once again that one of the 4 she just pitched didn't have a sticker and again showed the receipt, and told them again we just picked them up at the window. They again laughed and said they would not help her with this, and started treating her like she was mentally challenged. She told them this was not the way to treat customers and we would not be back! This is no way to treat customers. I'm sure this is classified as false advertising as well.