McDonald's Corporation - Page 3

Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 185 ratings and
442 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Not a Very Happy Camper
Posted by on
Rating: 1/51
ROSEMONT, PENNSYLVANIA -- In my lifetime (67) I have visited many McDonalds and several around the world. I have also been an area mgr. for 14 years at another fast food, or should I say restaurant ( being correct). This place was no place I would take my family into, I went with my son and myself, very hungry after working out in the snow and ice. The employee was very nice, and she took my order and told me it would take about 3 minutes, no problem, I said, because they had to cook the new batch of fries. As I waited, I used the bathroom, it felt dirty inside, not bright and clean as I have been used to. The water inside was ice cold and to wash your hand in cold water and soap, just does not kill germs, wonder how the employees kill the germs. well, outside the bathroom, there was a mop, mop bucket and just did not look good, to me. After leaving the bathroom, as you know very well, I started to look deeper at everything. This is what I found, do what you need to do, to correct this, it is your choice, not mind and I really will not go back to this store, if possible.

Looking at the dinning room, there was low lights, several burned out and it looked dirty to me, then looking at the floor, this was dirty, things on it and mop strings around the legs of tables and chairs. This was my first visit to this store and will be my last.

After sitting down, I notice how cold it was in the building, I know it is very very cold outside, record cold in last 5 years, but we wanted to sit inside and feel good, I could also see the employees all had sweat shirts on, even those is the cooking area, I know back there is cold, I am wondering if the store mgr, is trying to show good costs, on heat and electric (keeping it down) ?? I found the food to be very good, fries excellent and hot and meal excellent, I did find my Coke to be little weak, I am wondering if you are doing a 5 to 1 ratio ???

P.S. it was not very busy, check your readings at the time I was there, 19:37 pm--6105253025# 311 was my order #.

Thanks and Good luck


Don Geist
     
Read 2 RepliesAdd reply
User Replies:
andbran on 01/06/2014:
their corporate office(probably in a nice warm state)usually controls the thermostat. I used to work for Target and Minn. controlled all the stores from their corp. office. they may have to put in work orders for anything to get to get replaced. when I was younger I worked at a fast food place and you had to get a food permit. what they taught was to wash your hands with soap and water. they never mention whether the water had to be warm or cold. of course this was over 35 years ago. but at least you were nice about how the food was good.
FoDaddy19 on 01/06/2014:
There's a probably a reasonable explanation for some of the things. The cold water probably isn't as big an issue you think because McD's has anti-bacterial soap (at least every single one I've been to), and besides warm water doesn't kill bacteria, it actually encourages growth, sure if you use hot water it will kill them, but the issue is that water hot enough to kill bacteria (140F) will also scald you.

The mop being out would also be understandable if people are coming in from the snow/ice and tracking salt/dirt inside the restaurant constantly. In such a scenario it would be nice to have a mop handy and not have to retrieve it constantly. It may not look good, but it would be practical.

The other things you noticed
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Poor Quality of Food as Prepared and Presented
Posted by on
Rating: 2/51
WELLSTON, OHIO -- Drive Through at the Wellston, Oh location on Fri, Sept. 27, 2013 at 3:49 PM. It was busy, with a long line -- not a problem, I don't mind waiting my turn. Ordered 5 piece wings, 2 McDouble sandwiches and fries (special request for fries to be prepared "extra crispy" -- noted on receipt).
(1.) Sandwiches were obviously prepared in a great hurry with catsup and pickles hanging out 1 side of the bun and the meat patties hanging out the other with the cheese outside the bun all together -- one was in the bag not totally wrapped. (2.) Wings were very well-done and exceptionally greasy, leading me to believe they had been sitting awhile and then "refreshed" be immersing them in the hot grease again. (3.) The fries, which I had requested "extra crispy" were pale, limp (very limp) and unappetizing -- the cat even rejected them.

This is a fast food restaurant and I certainly don't have high expectations, however this was beyond bad. I called to get the phone # for the District Manager, and was told I need to contact Brad [snip] at 710-0053 - this turned out to be a wrong # and I called again to request a correct one and was told "We gave you the right number before!" and then the phone was slammed down. I called the Jackson, Ohio location to request the correct #, was once again told to contact Brad [snip], the owner-operator, at 710-0523 ( please note different #). I contacted his voice mail and left a message with my name and phone # on Friday 9/27/2013 at approx. 4:50 PM. NO RESPONSE!! Called again Monday 9/30/2013 at approx. 3:00 PM. and once again went directly to voice mail. Left message with my name and the fact that this was my 2nd attempt to contact him. I also said I would post the issue online. In view of the owner-operator's lack of response to my messages and the employee's attempt to mis-direct my call by giving me incorrect information, I won't be returning to the McDonalds location in question, in spite of the convenience, however I will tell my friends and acquaintances about my experience.
     
Read 1 RepliesAdd reply
User Replies:
FoDaddy19 on 09/30/2013:
I don't think you're going to get your fries made to order (in terms of doneness) at any fast food place. They just put the fries in the fryer for X amount of time (3 minutes usually), and that's what everyone gets. I like my fries crispy as well, and a local diner or sit down place will keep them in the fryer longer if you ask them to, but high volume fast food place can't specialize like that when speed is the overwhelming metric they go by. With that said I really hate it when they pull the fries early due to demand outpacing supply at that moment. You end up with limp, pale fries that few people like. That's one of the reasons I tend to stick to few McDonalds locations that do not partake in that practice.

Fast food *is* often prepared in a great hurry, that's the nature of the business unfortunately, the presentation of the food isn't a priority.

It would've been nice for the franchise owner to have contacted you back, but he may not feel that your complaint warrants his attention in respect to the type of business we're talking about here.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude Management/Employees
Posted by on
Rating: 1/51
COEUR D' ALENE, IDAHO -- I recently worked at the McDonald's on Appleway in Coeur D' Alene, Idaho, and I was mistreated by my managers and by most of the employees that I worked with on a daily basis. I was working as a presenter (drive through) and the customer at my window had told me that I gave her the wrong drink and that she ordered something different. So I gladly take the drink back and apologize for my mistake and I go back to get her the drink she said she ordered and the crew trainer that I was working with started talking very rudely about the customer, not realizing that my drive through window was not shut all the way. so the customer opened the window and was very angry took her drink and drove off.

I went to go talk to my manager about it and he seemed very busy, but he told me when I start working there that if I had an issue with another employee that I should talk to him about it so I did. He brought the girl into his office talked to her and when she came back to work with me and did not change a bit. All in all I had worked at that McDonald's for about 2 weeks before I quit because I was getting mistreated by my fellow workers. I was always getting dirty looks and all I would do is smile and say hello. I kept to myself most of the time I worked grill with all the boys so I made a few friends with them. some were jerks but guys will be guys.

All the managers in that store other than one person were very rude. The day I told the managers that I was quitting, they seemed to not care at all. The only thing that the general manager said was to have another crew member tell me to "get out of their store now" and I was hurt by that. He didn't even tell me himself. he watched the crew member tell me. So I very angrily walked out of the store. That restaurant was very dirty, the people working there were rude, and judgmental. No one seemed to care about anything but the hours they were getting and the checks they were receiving. I felt like an outsider because I was actually interacting with the customers and trying to be friendly. I tried keeping my work space clean and the food as fresh as I could get it. I felt like I was the only one doing my job how it was meant to be done. I have gone to school for business for a couple years. So I know a little bit about teams, managers, taking are of your business, things like that. I was very shocked and a little grossed out about this store particularly.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude, Inhospitable, Disservice, Predjudicial Treatment of Customer(s)
Posted by on
Rating: 1/51
GALLATIN, TENNESSEE -- My wife received a coupon for a "Free" sandwich at McDonald's and I decided to cash the coupon in. There was a special for the same sandwich as the coupon, so I asked if the coupon could be used for the special. The order taker did not know then asked her supervisor if it could be done. Without even looking at the coupon, she was saying I could get the deal without it, however the coupon was only for the sandwich and I just wanted to know if the coupon would be good for the special since it was free.

The supervisor then (still without looking at the coupon) started to drone at me, (never looking at me at all or the coupon) how the business was run. Being ignored as I was, I informed her that I had spent many years in the food industry and knew how it worked and she was not listening to me or trying to understand me at all. She turned to a higher management person to come over. He also had no idea what was happening, dismissed my presence and then started to talk down to me about how I needed to understand the special.

I interrupted both of them, asked for the free sandwich for my wife and I would leave. The manager then said as loud as possible that when she was treated like she was to refuse to wait upon who ever did so. I was probably as rude as they were at this point and was very unhappy about the situation. However, I felt as though I was totally dismissed as having any importance as a customer.

I started working in the food industry in 1960. I worked for mom and pop, local chains, major national chains and four star international restaurants in my lifetime. I also have had the time that I worked for the McDonalds chain as well. NEVER have I seen such a loss of touch with the consumer as this was.

I will remember this ordeal for a long time and if ever asked, will give my story and opinion freely. I also know the value of word of mouth advertisement. If you get cheated or treated badly when I was in business word of mouth either corrected the problem or eliminated it.
     
Read 3 RepliesAdd reply
User Replies:
yoke on 07/26/2013:
I am a little confused. Where you attempting to get the entire meal free or just the sandwich?
clutzycook on 07/26/2013:
How was this prejudicial? On most of those coupons, it says in fine print something to the tune of "not vaild with any other offer." The coupon was for the sandwich and only the sandwich. If you had wanted the other items in the special, you could have paid for them out of pocket and you still would have likely come out a bit ahead.
FoDaddy19 on 07/26/2013:
I think Clutzycook is correct. Virtually all of the time coupons can only used for the item specified and cannot be used in conjunction with any other promotions. If that's the case then McDonald's didn't do anything wrong, the OP was asking for something he was not entitled to, and his request was denied. That's not bad customer service in and of itself, if the OP persisted I could see where the manager would be annoyed, especially if the OP was interrupting her and telling her that she didn't know how to do her job, when it's more likely that the OP in fact didn't understand how the coupon worked in conjunction with the other promotions they were running. If anything I think the OP owes the manager an apology if indeed the coupon had the standard disclaimer on it.
Close commentsAdd reply
StarStarStarStarStar
Impressed by Response
Posted by on
Rating: 5/51
WEST HARTFORD, CONNECTICUT -- This review is not about the food it is about how McDonalds took my complaint serious and did something about it.

Last week my husband and I had some rare time alone and were out and about doing errands. We stopped at this McDonalds about 4:00PM for a snack. The service was great and the food was good. What happened next was shocking. A group of kids (about 15-20 years old) came in and went table to table wanting us to listen to their speal and passing out pamphlets. Come to find out they were from PETA. We told them nicely we were not interested in listening. They would not listen. We told them again we were not interested and at that point one of the girls said you don't want to hear what we have to say. WE again said no and we are having a private conversation and please leave. They went table to table doing this and everyone was asking them to leave.

The shocker to me was when we were leaving I decided to mention it to the girls working. Two of the employees listened and were concerned, but when they told the shift manager she snapped at me that they have a right to be there that they can not ask them to leave.

When I got home I sent an email to McDonalds, NEVER expecting a response. Next day I got a call from the DM. He wanted to talk to me about what happened. Of course the shift manager covered her butt and said I was talking about the kids in the playscape, but I told the DM that I made it clear it was the PETA people. Next day I got an email from Corporate apologizing and assured me that they will take care of the issue and that they were not allowed in there. Few days later got an email from the store manager stating the same.
All in all I was pleased with the outcome. I hope that they did talk to the staff and make it clear that groups can not harass paying customers inside the store.
     
Read 4 RepliesAdd reply
User Replies:
clutzycook on 04/18/2013:
Usually stores like that have "no solicitations" on the door somewhere, but I'm glad that McDonalds finally did right in apologizing to you for the manager's rude reaction.
JAKFK on 04/18/2013:
Don't order the PITA pocket value meal:)
lexophiliac on 04/19/2013:
it's another sad day in America when one is impressed by what should be the norm for any business in response to a consumer concern.
yoke on 04/20/2013:
Agree lexophiliac, that it is sad that we have to be impressed that they do the right thing. I figured McDonalds usually gets negative reports on this site, for good reason and when something positive does come out of a bad experience it is also nice to let consumers know about it.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Anyone Notice how McDonald's Quality and Service has Declined
Posted by on
Rating: 1/51
FORT SMITH, ARKANSAS -- McDonald's coffee has been my favorite for years. I would choose McDonald's over any coffee house coffee, (Starbucks, etc). I would always get a large coffee with 8 cream. Well then they started putting the cream in it for you. Well this was OK, but then noticed it was all cream no coffee taste. Well then I noticed they wouldn't fill the coffee full it would be an inch or two from the top on the cup. I started asking for cream on the side now and for a large cup of coffee it take one cream and when you look in the cup you can see the bottom of the cup. Pathetic. They even raised the price on coffee. Now it takes me on to the oatmeal. Again and inch or two below the rim. I know another gentleman in my office that gets upset with them about this. He asked for a large Coke instead of a medium and paid for the large but when he got to the window they gave him a medium drink. When he told them it was a large the girl poured the medium drink into a large cup and added more ice and handed it to him. Pathetic. If I get a bagel with cream cheese I pay for an extra cream cheese but it doesn't seem to get into the bag. When I ask about it they argue it is in the bag. Now if you want extra condiments you pay for it. If you notice the meat patty is half an inch from the side of the bun. Today I got a bacon biscuit for breakfast and it was only a half a piece of bacon on it. Well I got a Cheeseburger Happy Meal for lunch the fries were cold and hard. Eating them made you chock. The cheeseburger was so cold the cheese wasn't melted. It is very sad. I won't even get into the drive through lanes. If this one lady isn't there to take the money you can forget getting anything right. She is truly the only good thing at that McDonald's. They truly have pushed me over the edge. I will not return. I will have to find another route to work. Pathetic. If they are going under they need to shut down some stored and concentrate on building the business again. Quality and service are two main factors that need to be paid attention to. Not just the all mighty dollar. You will end up losing McDonald's.
     
Read 1 RepliesAdd reply
User Replies:
trmn8r on 04/08/2013:
This may be location specific. Yesterday I was travelling, and stopped at a McD's. It was the cleanest McD's I've ever been in, the employees were "normal" and actually very nice, and the food was great. Had an "onion cheddar melt" for the first time, and went back and got another. There was a sign in the window that said "Any size drink $1".

I'm sorry you had a bad experience - I'd try going to another.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
McDonald's Puts Food Outside DT Before Customer Can Pull Up
Posted by on
Rating: 1/51
FOND DU LAC, WISCONSIN -- About a year ago, I noticed that DT presenters were actually putting the bag out the window before I'd even pulled away from the payment window. I found this to be incredibly rude. Almost as if the presenter were saying to me, "Hurry up!! Your food is ready!!"

This practice had declined, so I thought that perhaps it had rightly been discontinued. Sadly, I was mistaken.

Today, I went through the DT. I had the audacity to pay with cash--and looked up before pulling ahead.

The bag containing my food was completely outside the building. I hadn't even hit the gas yet. It is March in Wisconsin. You don't put french fries outside a building in 40-degree weather.

I told the presenter that I found this to be rude and detrimental to the quality of my order. She dismissed my concern, since this was the way your employees are trained.

Before I left work this afternoon, I phoned the number on my receipt and asked to speak to a manager. The person who answered the phone stated that she was a manager. I related my experience. The only response was, "This is how we train them." I repeated that I found it to be incredibly rude, and that my food was getting cold. We went around for a couple of times, and finally I asked if she could pass along my complaint. She verified that Valley Management, with its 16 restaurants, would be the group to contact, since this group owns the McDonald's restaurants in my city. Interestingly, I can't find an e-mail contact for Valley Management.

Thanks to the unannounced character limit on the McDonald's website, I had to leave out some information. I worked at McDonald's when I was in college. The core values were Quality, Service, Value, and Cleanliness. The Quality of my order was compromised the second my food hit the outdoors--my fries were being chilled by the outside air. The Service, as I noted to the presenter and later the manager who answered the phone, was incredibly rude. The only thing more rude would have been if the presenter had been shaking my bag while she held it out the window. Value--diminished each second my food hung out the window. I can't speak to the Cleanliness.

I would like for Valley Management to revisit this policy of putting food outside the DT window before the customer actually gets to the window.
     
Read 5 RepliesAdd reply
User Replies:
Doubtful on 03/13/2013:
I doubt your food would be cold in the few seconds it takes to get from the payment window to the pick up window. Most people complain of having to wait for their order and you're complaining it's ready and waiting to go. I for one would be tickled pink to find my order ready to grab and go.
Chaparrita on 03/13/2013:
People complain if fast food is too slow. Now a complaint that' its too fast?
JAKFK on 03/13/2013:
I'm not sure that this is limited to just the Valley Management folks, as I too have experienced this a couple of times over the past few weeks. I didn't really take it as an offensive gesture at the time though. Instead, I looked at it from the standpoint that they were really on the ball and had their act together.
olie on 03/15/2013:
I'm the author. I received a voicemail on my cell at 3:30 Wednesday afternoon, and I spoke to the general manager today around 11 a.m. The window person had reported my concern to her shift manager right away; I am impressed with this.

To those who say I'm complaining about my fast food being "too fast"--I'm all for my food being there WHEN I pull up. At least keep the bag inside.

To me, when I see my fries outside before I can safely pull up--that's rude. McDonald's is telling me, "Hurry up! Hurry up!" 40 degrees is downright balmy here, this time of year, but not balmy enough for fries to be hanging outside.

I've been on both sides of the equation. I understand the need to meet a time standard for delivering an order. I also understand that, as a customer and former employee, I have extremely high expectations for service. McDonald's can communicate "Look how fast we are!!" by having my bag AT the window when I pull up. Not hanging in the breeze.
BBWel on 11/26/2013:
They did that to me this morning and it was 29 degrees.

I said something to her and she said it is McDonald's policy to hang food out the window until the customer gets up to it no matter how cold it is outside.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Service, BAD FOOD,wrong Order, Cold Food & Frozen Food to Eat, Fuzz From Something
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Well the staff over there has changed and nothing is clean at all & will not eat there again as this is the last straw being in hospital and sick as a dog from there, but always ordered from beakfast menu and got sausage egg on muffin. It had a egg shell that I had to spit out and the hash browns half frozen.

Next day get the sausage biscuit and hash browns again. The hash browns were frozen half and sent them back (biscuit hard as a brick as probably left over from day before). As this went on all that week the same thing so I just ordered coffee and brought my own creamer and sugar. Then I ordered burrito and there was something in those things that wasn't cool so picked them out and decided NOT to eat there at all.

Well my very last and final day there I ordered 1 sausage toasted muffin and a coffee. Well when I got a refill on the coffee low and behold there was something floating in my coffee and that was the final as I left that place and NEVER NEVER NEVER NEVER will I step foot in there again, I am a human and not some kind of animal that you can throw anything to that I will eat and the health dept. is going to be in there and close it down til it can come to code as there yelling at people in front of customers and no one will work under those conditions. As I would have told them to find some undocumentented worker that will take this from you but not me.

Walmart employees have been complaining as they seen the same thing with the food or you order it with cheese and they forget it and so they take it back and throw a cold slice of cheese on it and hand it back to you, well hell 'I could have bought cheese in deli if that is what I wanted. This place needs to be shut down......
     
Read 1 RepliesAdd reply
User Replies:
leet60 on 02/12/2013:
You gave them many more chances than I would have. I wouldn't eat there again either.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Screwed at the Drive Through
Posted by on
Rating: 1/51
ABERDEEN, MARYLAND -- We have continued to receive wrong orders at the McDonald's located on Rt. 22 and Rt. 40 in Aberdeen, MD, with the latest screw-up being this evening. On an average, we (my husband and I) visit these McDonald's 2-3 times a week. And, on an average, two out of these three visits would result in an incorrect order, an incomplete order, or an order where the food was cold. Tonight the husband ordered his meal and asked for fries. He was halfway home and you guessed it - no fries. Now, this doesn't happen once in a blue moon. This happens consistently. I've told my husband to always check his order before he leaves the window because it's a running joke about the cold fries they give you. Now, McDonald's is not a bargain any longer. We pay an average of $12 - $14 for sandwich meal "deals" for two people. This is no gourmet meal, granted, but it is still a substantial amount of money to pay for meals that are sadly lacking. McDonald's demands that you pay first and then throws cold food at you in addition to taking your money for what they DON'T put in the bag. You're tired and you're hungry and you don't feel like you have to sit at the window to check to see if your order is correct but you have to. So, on the days you neglect to check your order you have to return in order for them to "make it right" and then the other items in the order you placed gets cold waiting on your correct order. This is an outrage and must stop. We are Mr. and Mrs. America here and what is happening to us happens to everyone. We are tired of being ripped off by this huge corporation and feel that there must be some recourse to this travesty of both shoddy service and food quality.

What has happened to the customer being important? What has happened to someone overseeing operations and making sure an order is correct? I thought that managers attended a training facility known as "Hamburger U." Now I feel the facility must be renamed to "Hamburger Screw-You" because that is what's happening. It's obvious that McDonald's has gotten so big that they no longer care for quality; just the almighty green that crosses their palms. They no longer care for the customer - it is obvious in almost every transaction conducted.
     
Read 4 RepliesAdd reply
User Replies:
trmn8r on 10/05/2012:
"On an average, we (my husband and I) visit these McDonald's 2-3 times a week. And, on an average, two out of these three visits would result in an incorrect order..."

If you think about this, if the average customer was the same, these locations would have no incentive to change their ways. Personally, I would take my business elsewhere if I were abused in this manner on a weekly basis (average of 2.5 visits/week * 2/3 screw-ups = 1.7 mistakes/week). I simply would not put up with that.
FoDaddy19 on 10/05/2012:
I don't always use the drive through, but when I do, I always double check the order before I leave...Stay thirsty my friends.
Starlord on 10/06/2012:
Either take the time to check the order or go inside to order The large number of complaints about various drive throughs have convinced me not to use them.
Hammy on 12/07/2012:
McD's screws up whether it drive-through or walk-in, you HAVE to check your food no matter what..... :)
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Waiting on fast food service.
Posted by on
Rating: 1/51
NEWTON, KANSAS -- This fast food business wanted me to 'pull forward' and wait for my fast food consisting of and totaling "4 hamburgers, 1 large fry, & 2 cokes". I had already paid CASH, so I said I will wait here. They insisted I pull forward so they could wait on 'other customers'. I said no! Just give me the food or a refund. They said pull forward. Again I said no, I will wait here for my refund. They called the manager to the window. I again explained my simple order cannot be served to me so I wanted a refund. $8.44.... I am totally aggravated, disgusted, and embarrasssed that I have over the years spent Thousands of dollars at McDonald's for food, products, etc. (I have 6 children, and over 30 grand and great grand children, so you know I have spent plenty on McD's) I have never been treated like this anywhere but here in Newton. This is the 3rd. time I have had a confrontation with this store and the women that work there.
     
Read 9 RepliesAdd reply
User Replies:
madconsumer on 09/04/2012:
I agree 100%!!

fast food should be "fast", not 'pull forward and wait' food. if one wanted to wait for their food, there are far too many other choices.

very helpful review, and voted as such!!
FoDaddy19 on 09/04/2012:
I have a agree with Terizen, chances are they are cooking your food. Cooking four burgers takes a few minutes, it's not like they just magically appear when you order them. If your order is going to be few minutes longer, then I think you should pull forward for a minute or two and allow the other people behind you to get service.

Sorry, but I don't think the OP is being very reasonable here, and borderline disrespectful to the other people waiting behind him.
leet60 on 09/05/2012:
It may be true that they are preparing your food. In most fast food establishements, and definitely in McDonald's, the managers are able to earn incentives based on the speed of processing orders in the drive through. The crew does not benefit from this, however, they are constantly pressured in situations such as this to have a customer "pull forward" if an order is not ready when they reach the window. Once the car pulls forward the order can be "bumped" off the system as served and will not increase the drive through processing time, as it would if you wait at the window.
jc on 09/05/2012:
Seriously...it's been proven that McD's food does not decompose, even after months of sitting out. I see no reason whatsoever why anyone should have to wait more than a few seconds for their food. Give the OP her refund!
ruthif on 09/09/2012:
It is a requirement of most McDonald stores that they keep extra hamburgers, etc. on hand for so long. After a few minutes if not sold, the items are supposed to be disposed of.
Cid on 09/20/2012:
Sorry but I'm calling BS. We just left McDonalds and they told me I need to pull over and park. I had a couple burgers and a milkshake. They had made the milkshake (which was pretty much virtually milk by the time it was gotten to) and handed it to me. I'd also like to point out there were 2 people pulled both ahead and parked already (we saw this take place after coming around the corner) and we debated on whether the the third car was waiting as well as there was a patron sitting in it in the heat.

Say what you wish but when you have 2-3 cars already pulled forward, pulling another forward isn't aiding the cars in line but giving them an excuse not to do their job. I'm a reasonable person and if you ask me to pull forward as one car to let the others by I'm good with that. This was simply unreasonable and should have been pointed out before we pulled up as there is no reason they wouldn't have known. FURTHER, with McDonalds specifically, they take your money well in advance of you getting to the window. It's not like you can simply refuse to wait the unreasonable period and drive off without abandoning your money. Further, it's a Drive-THROUGH, not Driveaway and wait. It flabbergasted me that they arrested that woman in Florida for refusing to pull forward. McDonalds is clearly in drastic decline.

Just to further elaborate, a previous McDonalds had my wife pull forward, proceed to give her food to another patron, they drove off and came back some minutes later. I found out later from our neighbor who was inside waiting on their order at the time that the reason it came out cold to my wife (over 15 minutes later for 2 burgers) was because they didn't bother to replace the food but rather brought the mystery food the other gentleman returned. He watched dumbfounded only to find out he actually knew the patron in question. I suppose I should be thankful the food wasn't tampered with by the guy who brought it back but this is simply not safe, not reasonable, and a travesty.

You can buy into the "Courteous" to the other patrons propaganda but the fact of the matter is all that does is encourage such unreasonable behavior and I personally find that quite foolish. They have no real reason to get your order out quickly cause heck, they can just ferry you off to the side and out of mind.
justice on 10/18/2012:
same happened with me at mcdonalds...as I watched 10 cars go past I was fed up and went and requested a refund
Jonathan on 12/02/2013:
The OP is being extremely rude and selfish here. I used to work at a fast food place in high school and sometimes we had to wait a few minutes for fresh hot fries to get finished so we would ask the car to pull up since the person behind them had something simple like just a beverage. All you had to do was pull up and they would bring your food to you. Instead you decided to make a scene and probably made all the employees' day a lot worse, plus made people wait for longer behind you. It's people like you that made working a fast food job absolute hell. They're just doing their job and you have to treat them like absolute crap just because you had to *gasp* wait a few extra minutes. You truly sicken me.
Fake on 12/02/2013:
Revival!

The customer is always right. Sorry it makes your day worse, Jonathan, but that's the job you signed up for. Fast food isn't about making employees' life easier, its about getting food to customers... fast.

In my experience, after pulling forward, my order is usually wrong and takes much longer to get out to me. Usually something is missing or a special request forgotten (my wife doesn't like tomato). I wouldn't mind an honest mistake. But I suspect these are because the restaurant measures fulfillment times in their drive through line, and the employees are cheating the system by asking me to pull through and clearing out my order as fulfilled, then actually finishing it from memory. Again, if you don't like getting timed, get a new job. That system was put in place to help provide better service, and you're circumventing it so that you can get away with providing worse service.

My new policy is, when asked to pull forward, politely ask for a refund and take my business elsewhere. I only went to McDonald's in the first place because it's supposed to be fast food. If the food is going to be slow, there are a lot of other places I'd rather eat.
Close commentsAdd reply
Top of Page | Next Page >