KNOXVILLE, TENNESSEE -- I was very disappointed in service, and the cleanliness of the store. Even kids wouldn't use restroom, there was poop on the floor. The store had 3 tables occupied and prob. 10 employees working! I had to tell them of big mess in floor of melted ice cream, I told them someone would have good reason to fall, still took 6 min to respond! When I ordered, what looked to be the manager, was leaned over the counter in conversation and was still in conversation when we left.
I'm a retail manager and so is my husband, I was ashamed of that business in our town! I think you need to take a look at your staff in this store. Should be a very profitable store, wasn't busy, but I will never return to that one! I'm the type to tell if the visit is wonderful, before I will complain, but I'm sorry to say, my visit to this McDonald was the worst I have ever had at any McDonald's!
HUNTSVILLE, ALABAMA -- My friend and I went to the McDonald's on University Drive here in Huntsville, AM. To get a Frappe. We saw the advertising of buy 4 get one free and she decided to get that and take three of them to some friends. She was told we could not get the free one, that we had to take the stickers off the 4 we purchased and bring them in to get the free one.
We pulled to the parking at the entrance to do that and found one of them didn't have a sticker on it. She took the receipt and the 3 stickers in. Told them what happened and showed the receipt. They told her no they would not give her the free one and started laughing at her, told her she didn't understand and preceded to tell her she had to have 4 stickers.
She told them once again that one of the 4 she just pitched didn't have a sticker and again showed the receipt, and told them again we just picked them up at the window. They again laughed and said they would not help her with this, and started treating her like she was mentally challenged. She told them this was not the way to treat customers and we would not be back! This is no way to treat customers. I'm sure this is classified as false advertising as well.
DELMONT, PENNSYLVANIA -- I go to McDonald's every Sunday after Church, and I order a sausage egg and cheese bagel, and in the past six months they give me a steak or bacon at the drive thru. A couple of times when I got home I notice their mistake and on my receipt it said sausage. I check my order after I pull away from the drive thru window. Again it was wrong today and I had to go into the store and wait 5-10 minutes because there were people ahead of me. They made it good, but I feel the employees are not trained properly. This was at 10:00 AM, Sunday 5/19/2013.
I would say in the past 6 months they screwed my order up at least 6 or 7 times. I wasted a lot of my time dealing with McDonald's. The Delmont McDonald's were across the Highway in Wal-Mart Store, and Wal-Mart told them that they were not wanted there anymore, and now Subway is in Wal-Mart. When McDonald's were in Wal-Mart there were a lot of fleas and the floor was tacky. The owner of McDonald's on Rt 22 Delmont had the McDonald's in Wal-Mart.
KILGORE, TEXAS -- I ordered an Angus Deluxe Burger with an order of French Fries at the Drive Through window for my wife to take home. I asked for Mayans and mustard on the Deluxe Angus Burger. I live 20 miles from the Kilgore, Tx McDonald's at Lake Cherokee, Longview, Texas.
When I got home, my wife opened the bag and inside was an order of fries and a Bun with meat, 1 half slice of onion and 3 dots of mustard on the bun. There was no cheese, lettuce or tomatoes. My wife and I cannot eat any drinks with sugar in them so I did not order a meal. I paid $6.37 for the burger and fries. I asked for a receipt at the 1st window and was told I would get my receipt at the 2nd window. I did get a receipt at all. My wife and I were very upset when she saw what was in the bag. I live 15 miles from the McDonald's on Estes Parkway in Longview, Texas.
I drove to Estes Parkway McDonald's and explained what had happened to me at the Kilgore McDonald's. The evening Manager that was there was very kind and replaced the Angus Burger and fries at no charge. My wife and I will NEVER go in the Kilgore McDonalds again.
When I called and told them what happened, they acted as if it never happened. I was extremely upset and suggested they call the Longview Estes Parkway McDonald's and talk to the evening manager. I requested they call me back but never heard from them. I have never complained on a McDonald's in my life, but I can tell that the quality of staff in the Kilgore McDonald's was not as good as most.
CHICAGO, ILLINOIS -- Purchased a McDonald's gift card for a present, but when the person went to use it they were told it wasn't activated, that I should take it back where I got it so I got it back from the person I got it for and went to jewels but I don't have my receipt. I have been shopping there for 25-29 years the same store, but they said I had to talk to McDonald's so I did, and they told me to go back where I purchased and talk to the manager, but no good did it do.
I don't see why I should be out 15.00 just because of a employee who didn't do her job! I hope we can settle this matter because I really like shopping there, but will stop if I have to. All I want is them to activate my card, that I paid for. Thank you very much!
JACKSONVILLE, FLORIDA -- Server Ms. **, my lunch was 5.01, gave her 10.00 bill. She asked for a penny I did not have one. She gave me my change and said "I owe you a penny!" and stood there and smiled. I said "it is OK for you to owe me a penny but I can't owe you?" She just laughed at me and stood there. I said "McDonalds is out of pennies?" and she replied, "Yes". At that point I said "I want my penny!" She then started to yell "Oh my God, oh my God it is going to get better than this".
At that point my wife who was sitting at a table came over and asked for the manager who sent her to the back of restaurant for a few minutes, then she returned. I felt very embarrassed about her hollering and carrying on. McDonalds does not have change?? Store is at 8808 Beach Blvd. Wal-Mart. Two (2) Calls to local McDonalds at 997-0026 with no reply!!!
FALL CREEK INDIANAPOLIS, INDIANA -- My wrap was purchased in the evening on May 8th, 2013. The restaurant was not busy. I never had a wrap and asked about the vinegar sauce, which I asked to leave off and give me a ranch dressing. Very disappointed in the wrap. I called the store and spoke to the assistant manager. Told Raymond that the tomatoes were not good to eat! 1/2 of 1 was green and hard and the other 1/2 of one was soggy and very mushy and dark red. The wrap was hard on edges and the lettuce, if you could find it was soggy. The chicken had strings of gristle in it and was cold and soggy.
The wrap over should have not been served. Had one small cucumber and little cheese on the chicken. This is not the first time I have gotten food like this. Other times I ask my sandwich come from the grill and be hot and it has been cold yet my fries are hot. Go figure... I have asked for extra pickle on a sandwich and only have two pickles.
There needs to be a trainer at this store and some managers who can take control. I have asked order takers and window employees what items are and they don't even know. Ingredients are important and something needs to be done about happenings like these. I will not go back to purchase food!
ALBUQUERQUE, NEW MEXICO -- A friend and I meet at a McDonald's on the corner of San Mateo and Gibson every Sunday morning to have breakfast, talk, read, and discuss the readings. It is a predominantly Spanish speaking crowd and the front line staff speaks little if no English.
Problem 1: Today a woman on break sat a few tables away from us and proceeded to talk on her cell phone a few tables away from us. Her pitch of her voice and volume was so loud it took up the whole dining area Spanish or not it was disruptive.
Problem 2: I asked her politely to lower her voice because she was too loud. She did not understand me.
Problem 3: She notified her supervisor who came to clarify what was going on because the woman on break did not feel she was doing anything wrong.
Problem 4: Supervisor indicated my friend and I had exceeded the 30 minute time we were allowed to be there. It's not like the place was full and we were definitely minding our own business eating and talking. I told the supervisor that even had we been there within the allotted 30 minute time frame the woman on break would have been disruptive to the patrons of the McDonald establishment that were in the dining area.
I feel like we were being singled out for complaining and because we didn't speak Spanish. I have witnessed the only White person hired, obviously to diversify this location, be subject to prejudices from both staff and customers. I never thought I'd experience that at a McD's in the United States.
PARKER, ARIZONA -- My husband and I live in Lake Havasu city, AZ. We were going through Parker and decided to drive through McDonald's and get food to eat on the way home. We ordered their best black Angus deluxe hamburger combo's, which we upgraded to large, cost almost $ 19.00 for the two of us. They were stale had probably Sat there made all day. Have ordered these at other sites and they were worth the money. This place just wanted to dump these because we were going through the drive through and they knew they could get away with it. I will never go back there again!
ANAHEIM, CALIFORNIA -- The woman told me I couldn't refill my grandmother's $1.00 coffee because she waited outside for me for 5 minutes. When I got there, I ordered me a $ 400 iced coffee and my grandfather a sweet tea and asked for my grandmother's senior coffee refill with six Splenda and six creams. The girl says something to the woman manager who says something to the other manager who says because my grandmother left out the door she couldn't have a refill. I had just finished ordering and also come here once a day for coffee and something to eat every day because my 24 Hour Fitness is right in the same parking lot.
The bathrooms have smelled like someone died in it. I've told them on several occasions and every time the same two managers work the bathrooms are horrible and I've snapped pictures on a few occasions. These managers are lazy, rude, very unprofessional and it pains me because the location is so convenient. I literally come here daily along with several of my 24 hr fitness comrades and my grandparents whom were involved in the situation. The manager said he doesn't know why I come back then. Well when I tell them and they say they already know it smells and they know it's dirty and you want to throw up... Smell the bathrooms.