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McDonald's Corporation Consumer Reviews - Page 4

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Horrible Service + Nail in Food!
By -

CLAREMORE, OKLAHOMA -- I just found this site and I just had to share the experience I had a few weeks ago at the McDonalds in Claremore, OK. Here it goes... (WARNING!: Story May Gross You Out!) A couple of weeks ago I got off a double shift at my work at around 12:15 (I'm a waiter at a restaurant). I pull into the local McDonald's to get a quick meal. There are about 3 cars in front of me. No big deal, I'll just wait a couple of minutes. WRONG. 10 minutes go by while I'm stuck in the drive through. There is a median where they take your order so I can't drive off.

After 16 minutes I finally get my meal... as I drove off I figured out it was some of it. I ordered a 20 piece McNugget Meal at the beginning. What I got was a 20 piece McNugget and a Drink. They forgot my fries. Me being a waiter I said to myself, "OK they got my order wrong, people make mistakes. It's OK, I'll just drive to the front door (The Drive Through line was packed again. Maybe 5 cars.) and just get my fries." Boy was I wrong. I park my car and knock on the front door. There is a man mopping the floor near the door hearing me knock. No response. I knock harder and he finally looks up.

I tell him I'm missing some fries through the door. All he had to say was, "Drive-Through". I respond by saying I went through the drive through and I was just missing some fries.. could he just hand me some. He says "No, You have to go through the drive through." I said "can you get your manager." He then obliges and gets the manager. The manager doesn't come to the door and just shouts from behind the counter "You have to go through the drive through."

I finally said whatever. So I get in my car go around the drive through and park on the access lane alongside the restaurant. There is another car near the window. So there is the window, the other car, then me. The manager yells across the other car to me "We don't sell 20 piece McNugget Meals." I was like what the hell. I've been getting this for 5 years with no problems.

I tell her that I ordered a meal and I will not leave till I get my fries. She then obliges after about 5 minutes of yelling over the car in between us. What I got was a hand out the window holding the fries and a "Fine, here are you fries." I responded with "No you come here and hand them to me. I tried to be nice and get them from you at the door. You said to go through the drive through and here I am. The whole point of it is for me not to get out of my car."

Then to my astonishment, the other driver (the driver of the car between us) took the fries from the manager and brought them to me and said, "I'm going to call on the idiot too. Don't worry." So after 35 minutes I got the fries and drove off with no apology from the manager.

So I get home and to make the night even worse I bite into the first McNugget. *Crunch* *Gag* I spit out the McNugget and find a chicken talon. Let me repeat in case you thought you misread that. A CHICKEN TALON. Gross! I ziplocked that piece and threw away the rest. I lost my appetite. So after 35 minutes I ended with no food in my stomach, a headache, and a chicken talon. I called the Complaint hotline the next day. They said they would send me some coupons for free meals. What did I actually get when I got the letter? That's it. Just a letter thanking me for calling. No Coupons. Not like I planned on going back. I for one am boycotting McDonalds for life.

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McDonald's Almost Refused to Take My Order
By -

ALBANY, NEW YORK -- Against my free will I was forced to once again travel to McDonald's in order to purchase a happy meal for my nephew before visiting my brother. I expected this to be a quick visit and decided to use their drive thru. I attempted to order my nephew a cheeseburger happy meal at the drive through window, but since my nephew is now eleven years old I told the employee taking my order that instead of including the happy meal toy that I would like to upgrade the cheeseburger and small fries to a Big Mac and large fries.

There was a long moment of silence over the loudspeaker and right before I was about to lay on my horn, it became apparent that this woman was hard of hearing because she began ringing me up for the ridiculously overpriced Number 1 Value Meal. I began shouting "Hey! Hey! Hello?" until she finally stopped and I repeated my order nice and slow for her.

At this point, I was getting rather impatient of waiting for my nephew's food so I told this woman through the loudspeaker that I never had any problems upgrading from a junior whopper to a double whopper for my nephew instead of receiving a toy at Burger King. Now this may have been a little white lie, but I see no harm in it and the lady responded by saying "Please pull up" so I guess I was right. Now we are getting somewhere I thought. I was wrong.

I pulled up to the window and waited for what seemed like an eternity before the lady appeared with a female manager. It was the manager who spoke to me, the original female employee did not utter a word. She told me I could either receive a cheeseburger happy meal with a toy or a number one Big Mac value meal and that they could not substitute the items. I asked them if they cared at all about satisfying the customer or my nephew and the manager responded although I was hardly paying attention due to calling my brother and telling him I would be late due to these moronic employees.

All the while, the original employee kept looking back at the line of cars behind me. Apparently, they were growing impatient judging from the employee, but I refused to be taken advantage of. Flatly, I told the manager that I was willing to compromise by purchasing the Number 1 Value Meal like she wanted, at the price of a happy meal. At this point the manager LAUGHED AT ME and told me, and I quote, that I "don't get it". "Don't get it?" I shouted. I told her that I wasn't moving from this line until I receive a free Big Mac Happy Meal with the toy for her treatment of me before I report her to the district manager.

It was at this time that the original employee came out of the store and was speaking to the individuals in their cars behind me, no doubt apologizing for the wait they were forcing all of us to endure. I was sitting in my car for 4 additional minutes (I watched the time pass on my car radio) before a third employee brought me a bag with a Big Mac and large fries inside.

Upon looking in the bag I discovered there was no toy inside so I waited until the employee returned. Ignoring the people rudely gunning their engines behind me I told him I needed a happy meal toy and a soda. Finally, almost 15 minutes after this horrible ordeal McDonald's put me through it was finally over. Why oh why do I keep having to go back to this terrible place?

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You Would Think Mcdonald's Would Want to Avoid a Multi-Million Dollar Lawsuit
By -

I am furious. No, strike that. I am BEYOND furious! On April the 9, 2007, I contacted corporate headquarters for McDonald´s (you know the hamburger joint.) Trying to eat health smart, I had been through the drive-up and ordered a fish sandwich (okay, so I caved in... just a little), french fries, and a large order water - no ice.

Now, keep in mind, I AM A PAYING CUSTOMER. The cashier told me, "I can give you a small water, sell you a tea or soda, but I cannot give you a large water". I told her, "sure you can, I am a paying customer". Again, she refused to serve me a large water. My exact wording was, "well screw you then". I drove off, contacting headquarters the next day.

Needless to say, a supervisor contacted me, within a timely manner. Of course, it was all explained away as "the cashier misunderstood and thought you were ordering a value meal, and we cannot serve a large water with a value meal. We apologize for any inconvenience. It will not happen again. Blah blah blah". My response to that was, "even though I wasn't ordering a value meal there is no reason why you would not have been able to serve me a large water. But, considering I was ordering a large water, and PAYING for the order, I still should have been served a large water".

I went on to explain that I should NOT have to explain any medical condition to them regarding my health, but that I would. I am a kidney patient, and I am obese, and I am also dieting and trying to eat healthy so I can lose weight. Of course, again she apologized and assured me it would not happen again. She, desperately, tried to give me free food, again, assuring me it would NOT happen again.

I told her I was not interested in free anything, the only thing I wanted was to be served what I order. I told her "I don´t care if I have to pay for the water, I just want what I order". She told me if I come in their store again, I would be able to order a large water, without having to explain anything. I thanked her and hung up.

Last night, May 3, 2007, I drove up to the same McDonald´s, ordered a fish sandwich, and a large water. This time I paid for it and got a receipt. However, I was refused a large. I was told they could me a small water, but they are not allowed to give a large water.

I pulled up to the pay window (yes, I was in the drive-up again), and told the cashier that I had been through this last month, and I know that I can order, and receive a large water. She said "okay", took my money, and gave me the receipt. I drove to the food pick-up window, and was told they could not give me a large water. Again, I told them "I had spoken to corporate last month and I can order and receive a large water". The manager came to the window, and she told me I could not have a large water. I told her "fine, I will file a lawsuit against you company".

I got my money back, and here I am... looking for an attorney who will represent me. I would like to file for the fact that 1) I HAVE to explain WHY I want water. 2) I am discriminated against because I want a large water instead of a tea or a soda. 3) As a paying customer I should not be FORCED into purchasing a product that is unhealthy for me in order to get a large drink. Think this is frivolous, it isn't. I am limited to where I can go for any drinks, because I work nights driving a taxi. It isn't like I can pull in a parking lot, park and go inside a restaurant and sit down and get multiple glasses of water.

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Do You Really Know What They Are Serving Their Customers?
By -

142 CARBONDALE RD SW DALTON, GEORGIA -- We all dine at fast food restaurants, and we all want our food prepared the way it should be and never tampered with. On Monday March 12, my son and a couple of his friends wanted to go to the skate park here in Dalton. They go to GCHS and they was out of school for an in service day. I took an early lunch. Went home and picked the boys up then took them back to the Skate Park. They asked me to pick them up at 7:00pm that evening. About 6:30pm I was off to pick the boys up. After picking the boys up we were headed home in Gordon County, so we passed the McDonalds at the Carbondale Rd area.

I let the boys know that I would buy them dinner because I knew they were hungry and asked would they like McDonalds and they agreed. I went through the drive through and I placed the order. When the gentleman took the order he did not call the order back to me and it was not displayed on the screen so when I got to the window I asked him could he repeat the order. He repeated what he had and I let him know that it was correct. I paid for the meal with my credit card. We waited for some time, as it was taking longer than it should have.

Upon getting the order another gentleman brought the bag to the window and the gentleman who took my order asked him to give it to me. I pulled up to check and as my son took the first double cheeseburger out of the bag to see whose it was, it had been bitten off of. He said "Mom this is disgusting." I grabbed the burger, put my car in park and blocked the traffic at the drive through and got out and headed back to the drive through door. The door was open at the drive through, and I said to the gentleman that took my order "How dare someone do this and give it to a customer." He said they gave me the bag and "I gave it to you."

I requested a manager to come to the door. A lady came and I explained to her what had just happened. She asked for my receipt. As I went back to my SUV to find the receipt, the boys all looked at me and said "We won't eat that food. It has tobacco dip/substance on it." I grabbed the 2 bags of food, took back to the door and told the lady "First I did not get my receipt and 2nd the other food had tobacco dip/substance on it."

She was at the register trying to figure out what to do when I told her "I put it on credit card." She said she did not know how to take it off. I then told her that no one should be working in an establishment after this incident. Everyone back in the grill area needed to be fired. She never once apologized for what happened or even said she would get to the bottom of it. In the meantime, one of the boys was getting sick for what he just saw. My son told him to open the door and not to get sick in my SUV.

I let her know I was contacting McDonalds Corporate office and see what actions would be taken. McDonalds should be held accountable for their employees actions. If they thought this was a funny joke it was not and they all should be in the unemployment line.

What if this was given in a kids meal and the parent did not check the food, and their child ate it. This is the most unexcused thing that could have happened at a fast food establishment. Everybody eats at McDonalds, but now we will never eat at this establishment again. If they did this to me, my son and his friends, what do you think they have done to others?

This is so disgusting that McDonald's lets people that they have employed at this location tarnish their name. I have contacted the Corporate Office of McDonalds, and I still have not heard back from anyone. So think about what you could be served at this McDonalds on Carbondale Rd in Dalton Ga. It is located right inside the Pilot.

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Long Lines
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PRIMM, NEVADA -- This restaurant is on the LV strip just before you arrive. I have never seen such slow service in my life. People were waiting to order, waiting for food, one cashier entering new orders, foreign guests standing around wondering, others crashing into the waiting line to refill drinks. Never again. All I wanted was to order some chicken nuggets. It isn't worth the money to eat here. The place was dirt with dust as well.

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Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRANKLIN,& OIL CITY, PENNSYLVANIA -- The Oil City & Franklin McDonald's charge $3 for a vanilla iced coffee. It's full of ice and it was good. Now they have downsized the cup to a medium, but the price is the same. In the large you got 16 oz vs 8 oz. Now It's a ripoff. You can buy 1/2 half gallon of gourmet vanilla iced coffee at the grocery store for $3 so they have our business of 3-4 days a week.

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Worst McDonalds Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I visited this McDonald's for the first time last night and will NEVER visit again. I ordered a cheeseburger, French fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. It was INSIDE the sandwich. I nearly threw up. I still gag thinking about it.

My disgust was compounded when I notified the manager and he barely blinked an eye. He didn't apologize; he literally threw another cheeseburger on the counter in front of me. I told him I did not want another burger. Seriously, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. He ended up giving me $1.11 back despite the fact that I couldn't eat my entire meal. I am disgusted by this entire situation and how it was handled. Poorly done, McDonald's.

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McDonalds Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATCHISON, KANSAS -- Asked for 3 chicken selects. They gave me 1 and half chicken selects and 2 chicken nuggets and when I came back to tell them she told me that she had given me what I paid for and that was that, no refund.

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Cockroach in Mc Special Sandwich
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Yesterday May 27, 2012 I went to the local branch of McDonald's in Saudi Arabia and ordered Special chicken meal after getting it and opened it I wound Cockroach inside. I do have the picture of it and the invoice as I return it back to them after ruining my day. This is very, very, very bad.

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No Cheese Please
By -

WEST ISLIP, NEW YORK -- After ordering food and stating no cheese on my wife's quarter pounder, and other food, I drove home. It clearly stated on the receipt and box no cheese/onions. Upon arriving home the burger has cheese which my wife hates. She peeled it off. Unacceptable. I drove back where the same crew we still on shift. The manager apologized and gave me a coupon for a freebie. This happens way too often. I can say it's not worth my gas and my time to go back.

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McDonald's Corporation Rating:
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1.4 out of 5, based on 176 ratings and
432 reviews & complaints.
Contact Information:
McDonald's Corporation
2111 McDonald's Dr.
Oak Brook, IL 60523
1-800-244-6227 (ph)
www.mcdonalds.com
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