McDonald's Corporation - Page 4

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1.4 out of 5, based on 184 ratings and
441 reviews & complaints.

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Nasty Manager
Posted by on
Rating: 1/51
LITTLEFALLS, NEW JERSEY -- The manager of Mcdonalds in the little falls n. J. Told me one night that if I did not move my car from his parking lot that he could have his people tow my car and I would not get it back. If his people are there I would not be able to get in my car and leave that they are towing it this is not something that he can have done this is not right what do you think. I was the one person who got ill on food from Mcdonald in April of this year 2012m had a write up about this problem, but as the Mcdonalds corporation is they do nothing about it. What about the so call Mcdonald charity programs ha............ I always ordered some thing from this Mcdonald's location. There was one night that they did not have there food gloves on when they were filling the orders for people. They used there dirty bare hands. You should have seen this. I felt sick, they were passing germs on the food to people that paid and order food. There the people at the window could not see this but I did because I was inside the building with two of my friends. At the time this was going on they said they ran out of supplies that the order was coming in the next day. Well go out to a store and pick up some food service gloves next time and please do not do this again this makes me really thing what germs I already was exposed to at this Mcdonalds location in little falls n. J. And sometimes some of the workers were not very nice to the customers. There was a lot of drunk people and the place was always a mess. Some of the people would vomit in the parking lot or inside the building. One time a young man vomited on the table in front of me he must have been drunk this location. I think is getting out of control one time some people were banging on my car. Believe me other things have gone on there that are upsetting to me. I have to say some of these people are animals that come in there.
     
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melissa253 on 08/24/2012:
Sounds like you live in a really bad neighborhood, and if I were you, I wouldn't be eating at that McDonald's again. BTW: Why did the manager threaten to have your car towed.

Was it parked there all day?night?
melissa253 on 08/24/2012:
I also don't understand what McDonald's "Charity Program" has to do with your complaint?
FoDaddy19 on 08/24/2012:
I can't really follow this review as its pretty incoherent IMHO.

Here are my questions and comments;

1. Why did they threaten to tow your car?

2. " I was the one person who got ill on food from Mcdonald in April of this year "

Then it probably wasn't food poisoning or anything, possibly an allergic reaction. But that's not McDonald's fault.

3. Not sure why you randomly mentioned their charity program

4. Some areas don't require people handling food to wear gloves. I don't know if your area does or not.

5. The cops should've been called to haul off the drunks.
leet60 on 08/24/2012:
If you were not actually a current customer of the store, eating a meal, your car could possibly be towed. The parking lot is the property of and under the care and control of the establishment and the manager has the right do decide if non customers may remain parked there.

In regard to your comment that the food handlers were not wearing gloves. It has been determined that wearing of gloves is not as effective a deterrent to food borne illnesses as frequent hand washing. In most cases it was discovered that gloves were not changed frequently enough and cross contamination of food occurred. Very few states require gloves; they do, however, require adequate handwashing facilities be present.
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Poor Service
Posted by on
Rating: 1/51
WICHITA, KANSAS -- I went to the McDonalds at Seneca and Pawnee, ordered 2 biscuits and gravy and an oatmeal. I got home, opened up my biscuits and gravy and noticed there was hardly any gravy. My husband opened his and noticed same thing. I took both biscuits and gravy back to the store thinking I would get it fixed.

The manager came to counter, I showed her what I got and she said she would fix me new orders. I waited and waited after waiting at least 10 min. I just asked for my money back and I would go somewhere else Instead of her saying, "I'm sorry let me get this fixed right now." and making me a happy customer, she went ahead and gave me my money. So I left headed for your store at Pawnee and West street, got delayed by a train of course by the time the train got by it was 10:40. I was not sure if I would get my biscuits and gravy but thought I would give it a try, hoping after the manager would hear about the poor service at your Pawnee and Seneca store that they would want too make me happy. So, went in and told the manager about what had happened and that I would have been on time but due to the train, I was late.

I can tell you the manager at your Pawnee and West Street store was very nice. They didn't have any biscuits ready but said if I didn't mind waiting about 2 minutes, he would be happy to make me 2 orders of biscuits and gravy and in no time at all I was on my way with my order.

Kudos to your staff at the Pawnee and West Street store. They made me a happy customer and a forever customer. As far as your other store, they just lost a customer and I will never go back. My son has also got his orders wrong or gotten cold food numerous times at this location. Someone really needs to take charge of this store and start showing customers that they can get orders right or will fix the problems right away and start getting people to put trust in this store again or you will not have a store due to lack of customers.
     
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FoDaddy19 on 06/01/2012:
Glad it worked out for you. But at the first establishment, they did give you your money back after your requested it, once you determined that you were not willing to wait 10 minutes for a replacement order. A 10 minute wait at a fast food place is a bit excessive, but if they were busy it's understandable, especially if they were getting ready to switch over to the lunch menu.
deann on 03/03/2013:
it should have been right the first time.and they should have taken care of her as soon as she got there.after all it was the second time she had to wait 4 her order.as much as they charge for the lousy food,come on!!
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Horrible service
Posted by on
Rating: 1/51
EVANS, GEORGIA -- It was around two in the morning when I went to the Mcdonald's that is open 24 hours in Evans GA. All I ordered was a medium fry, large sweet tea, and a mcdouble. I waited in line for fifteen minutes through the drive through with only two cars ahead of me. I pulled up to the window and got my order and pulled up a little bit to check it. I noticed that they gave me a small fry instead of a medium. So I went back through the line again waiting another fifteen minutes. When I get up to the window I explain the situation, gave her my receipt and untouched bag of food, and she told me I had to go back through the line yet again. I asked why she couldn't just take back the small fry and just correct the mistake and she said she just couldn't. So she called over her teenaged manager and she rudely asked me what the problem was and I told her. She said it will be a minute, she had other customers waiting so I needed to go back through the drive through. I asked her if I could just have a refund then and she said no. So I unfortunately waited another fifteen minutes in the line again and when I finally got to the window yet again she just held it out not saying a word. The fries were cold. How is it so difficult to just get a medium box and put fries in it? Why did I have to go through the line again? Not once did she apologize for their mistake. Yes it was just fries, but what makes me mad is going through the line again and just waiting for cold fries. I didn't even touch them when I got them or the food because for all I know they could have messed with my mcdouble. I wasted money and was not happy. She could have handled the situation a lot better than that. Not going to Mcdonald's again, yes they mess up my order all of the time but usually a manager corrects it at that moment with no problem. If I need to go to a fast food restaurant in the future I will not be going back to McDonalds. I'll be taking my business elsewhere. If McDonald's can't hire a friendly staff, then there is no point in even taking your business there. They have no idea what they are doing.
     
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jktshff1 on 05/13/2012:
Good review, thanks.
GenuineNerd on 05/13/2012:
While I advocate ordering inside instead of at the drive-through, due to the mistakes that are often made, in this case, being 2:00 in the morning, the OP had no choice in the matter, since most 24-hour McDonald's close the dining room between roughly 10:00 PM and 6:00 AM. Still, if you must use the drive-through, pull aside after you order to check for accuracy, and go inside (except when the dining room is closed) to complain. Correcting a drive-through order in the wee hours of the morning may require getting in the line again.
Anonymous on 05/13/2012:
The part of the review that jumps out at me is where the manager refused to refund the OP's money.
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Over Charged
Posted by on
Rating: 1/51
DAYTON, OHIO -- Occurred: April 20, 2012 about 5:30 AM I stopped by the McDonalds at 1501 Keowee St Dayton Ohio as I do a couple times a week for breakfast on the way to work. I ordered off the dollar menu as I normally do. Ordering a Sausage McMuffin no Egg the lady that took the order(Which as with every morning I stop in is very friendly) told me as normal my order was a dollar. I pulled to the window and paid with a ten dollar bill and was given change. I pulled to the next window and realized that I had only received $6 and some change. I just figured an honest mistakeand I looked at the receipt and was charged for Oatmeal(another honest mistak) I spoke with the woman at the next window and told her the problem and she took the receipt and change and made a correction bringing me back another amount. After looking I now had $7 and some change. I told her that what I had ordered was off the dollar menu and she said she wasn't sure and checked with another person that I assume was a manager and she said no that it wasn't on the dollar menu. I tried telling them that I had just stopped in on Thursday and purchased the same thing and was only charged one dollar. She said they must not have charged me right. Needing to get to work I decided to leave and called to speak to the manager after I got to work. I tried explaing what had happened and she tried telling me that I had not ordered what I had said I did. I order the same thing every morning. Only changing with maybe ordering a hashbrown to go along with my order. I was over charged and never received the correct amout back. I have contacted McDonalds Corp and below is the only response that I have received Hello Jason: Thank you for taking the time to contact McDonald's Customer Service Center to bring your recent experience to our attention. First, I hope you will accept my sincere apology for your disappointment in McDonald's. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants. Because most McDonald's restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited. Secondly, we want to recognize your complimentary comments and thank you for your kind words. Although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service and cleanliness. It's certainly nice to know that their efforts are appreciated. Again, thank you for taking the time to contact McDonald's. Customer feedback is very important to us as it helps us improve. McDonald's is number one because of customers like you. Gloria McDonald's Customer Response Center ref#:8810628
     
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Alain on 05/12/2012:
Maybe you should drop another note to McDonald's and tell them their response was not acceptable and you'll be patronizing another fast food restaurant in the future.
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Discriminated Against My Mother and Attitude Problems
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- My mother is 60 yrs old and does not speak English. The cashier and manager treated her so bad that she came home crying to me. She asked for a $1 salad, McChicken, fries and a cup of water. When she placed the order she was not informed that the cup of water cost $1 and when she received her food the order was wrong and did not get her McChicken. Then the she asked the cashier why was she being charged a dollar for a cup of water the cashier went crazy and told my mother that he did not care if she got soda or water, that he had to charge for the cup. My mother understood the part were he had to charge but what she could not understand is why this young man is giving her an attitude over a question and instead of explaining it to her or taking time to fix the problem. He got the manager. Guess what happened next. I'm so furious he snatched the cup from my mother's hand and threw it away. Then he opened the register and threw the dollar in her face and gave her a small cup, the size of a shot glass and said "Here you go if you want water drink out of here". I can't believe it if I were there I wish they would have done that. I would have graced that manager by the neck and showed him. I'm so sad that McDonalds is not paying attention to customer service especially for Latinos and I have to admit that I rather pay for something expensive as long as the service is good people don't care about personal issues. If they can't do their job right then it's time to fire them. The only one losing money and business is the owner. I swear, I will never eat or have my family eat there anymore or any McDonalds for that matter.

I know people make mistakes and they deserve a second chance but they forget that they are getting paid because I am making a purchase and if no one went there, then there would be no McDonalds.

I am truly disappointed and I will make sure to tell all of my friends, family and people I know so they can be aware of what to expect from this chain restaurant. Thank you for taking the time to read this and I truly hope something is done about this matter.
     
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griffin21 on 02/16/2012:
I won't comment on the alleged attitude. However, modifying a transaction probably required a manager to override, and the water cup was small a decade and a half ago, and might be even smaller by now.
dan gordon on 02/16/2012:
don't understand how someone that doesn't speak English gets the wrong order? I haven't been to a McD where English is the predominant language so Spanish shoouldn't have been a problem
clutzycook on 02/16/2012:
Dan, especially in Chicago!
ontario_girl on 02/17/2012:
There was no need for the attitude but I work in customer service and it is frustrating when someone approaches me and doesn't speak English. It's hard for me to help the person (which is my job, and which I will gladly do) when we can't communicate and it just creates a backlog in the line at my cash.
Old Timer on 02/17/2012:
Cowboy has a very good idea. Walk up to the counter with order in hand, written in English. All problems solved.

+1 Cowboy!
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I Was Burned by a Fish Sandwich
Posted by on
Rating: 1/51
PENNSYLVANIA -- I went to McDonald's on Saturdays Jan 31 2012 about 3.00pm with my family for my granddaughter's birthday
and we ordered fish sandwiches and other stuff and went back to the children's area passed out the children's food and went to bite into my fish sandwich and deep fryer grease came out of the sandwich and burned me. I went up and asked for some serves on that matter and showed the manager my mouth. She asked me I I wanted an ice cream cone for my mouth.
I said no, I have ice on it. So I asked the manager for a suggestion box or complaint box and they didn't know where there was one or what to do. Then she said call the number on the cup, so I went back sat down and tried calling. I got a fax ring,
so I left and went home. By then my whole mouth was burning, so I went to the hospital and the er doctor told me that I second degree burns in my mouth, and gave me pain medicine for my mouth and follow up with my family doctor. So Sunday I got so that I couldn't breathe right. So I called the family doctor and she called me back I told her what happened and that I thought it was my asthma and she called me in steroid and told me to take two pills and do my breathing treatments and see them in the morning. I struggled all that night breathing so my husband called them and they got me right in. The doctor took a look at me and said you have second degree burns in your mouth and down your throat. So they shot me up with a shot to open my air ways. It helped a little that day but the next day I was back to having trouble breathing. So I went back and the doctor shot my up again and they kept giving me more steroids to take. Now I'm sick with stomach problems because of all the medicine I've been on and still having problems breathing.
     
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Molly on 02/09/2012:
The way I usually do it when food comes out of a fryer (boiling hot grease) is check it first. Because I know it is going to be hot.
Starlord on 02/09/2012:
This reminds me of the woman who sued McDonald's because she 'didn't know the coffee was hot and put it between her thighs in her car and opened it. Restaurants cook food. Cooking makes food hot. Perhaps the government should make it a law that all food must be served cold (sarcasm switch off). I sympathize with you, but I believe it was not the oil from the fryer that burned the OP, but moisture in the patty, since breading prevents the oil from soaking into the food, unless the oil is old and overdue for changing. I hope the OP is okay, once the burns heal.
DebtorBasher on 02/10/2012:
I believe it is the hot oil that burned her, Starlord. I know I have burned my tongue several times whit th hot oil from their fish sandwiches. I never complained because I know there's a chance that it's going to be hot. But I can tell you, that fish grease can do some damage and leave your mouth/tongue sore for days.
Anonymous on 02/10/2012:
That is why I have never ate an FOF Sammie. Not only does it cause tar tar spillage! but, it can burn your tongue too. *no bueno*
Venice09 on 02/10/2012:
I think it was the hot grease, too. Sometimes there's a little bubble in the food where the oil accumulates and then squirts out. Sounds like the OP had an unusually harmful reaction. I don't know if McDonald's can be held responsible for this because it's the nature of the food and cooking method, and not something they can really change. I guess if it happens to you once, you know to be very careful in the future.

Sorry this happened to you. I hope it heals quickly. Thanks for posting because this is a good warning.
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Just lost a customer!!! Not like they care!
Posted by on
Rating: 1/51
TYLER, TEXAS -- I just went to the McDonalds on 5th street and the loop, store # 20046. I placed a large order. When I got to the second window I was first handed the bag of fries, as soon as I peered in the bag I saw that one container was only about halfway full, and as I picked up the other two cartons I saw that they too weren't full so I politely asked the guy at the drive through if they could please fill the fries because I had intentionally super sized these meals so that I would have enough food to feed all the children that I have at home. He handed it to a manager CANDY and she said we don't open the boxes all the way as she rolled her eyes at me! Then she yanked the bag out of the guys hands and he told me to please pull forward because they were waiting on fries. I pulled up but turned off the engine and went right inside because I was worried, with the way this MANAGER was acting about what would happen to my food. As soon as I walked in the door another employee was handing me my french fries. I let her know that I still needed two kids meals. She was then looking for the ketchup and told Adriana or something like that at the register that I needed ketchup. I told her that I did not need ketchup but the rest of my food. This adrianna told me that it was not this other ladies fault that I was upset. WOW!! This was not even her place, and she did not even know what was going on to even be saying anything. The CANDY lady then asked me if the kid meals were chicken or burgers. If they had not been cheating and deleting the order before it was completed they would known what I needed. When I got home the food was cold, oooh and by the way, the fries were the same ones.... not any hot fresh ones and they had just been fluffed up probably by someones hands, no one was wearing gloves!! I spent 29.47 on this and threw it all in the trash. I plan to be speaking to Brenda first thing in the morning and getting my money back!!
     
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Alain on 02/02/2012:
Be sure and notify McDonalds about this: http://www.mcdonalds.com/us/en/contact_us.html
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Moving the pole out of the drive-thru lane after so many vehicles have side swiped it pulling up to the window
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RIVERSIDE, CALIFORNIA -- The drive-through at the Collins and Limonite location was a very tight fit for most size vehicles especially the full size. I had been to that location before once but not through the drive-through. The tight fit is not the whole problem it's the fact that one of the building protection pole was mounted on the drive-through lane below the curb making a tight squeeze even tighter! Causing vehicles to side swipe the pole every time. After my first visit to dine-in our next visit was drive-through without knowing of the pole in the lane. Sure there are signs posted MAKE WIDE TURNS before coming up to the curve and pole but no matter how wide people made that turn without going over the curb and grass on passenger side and just the witdh of the lane the vehicle hit the pole on drivers side coming out of the turn. I didn't ever want to go true there again but one week later I did and said to my wife that was easier for some reason we had more room then I look down out the drivers window and seen that the pole had been moved to the top of the curb instead of below the curb on the lane itself where it was in the first place that made me mad poor original construction planning! I was going to let it go but the more I drove by that McDonals the more I thought about it I wondered if I was not the only one to hit that pole. How long did it take before putting up the wide turn signs and finding out that didn't solve much before cutting the pole out of the lane and setting it up on the curb? So one day I stopped there with the camera and started shooting now there's enough room barely! Managers came out took my name and number and said I would be called by someone else who could talk with me about this and no body has called me back in weeks. Thanks for finally fixing the problem with the pole BUT WHAT ABOUT OUR TRUCK I would like that fixed all so! Does anybody know of any class action suit?
     
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ChuhBaca on 12/12/2011:
I don't think you're looking for a class action lawsuit for damages to your truck. If you are attempting to settle out of court, this sounds like a small claims issue.
trmn8r on 12/12/2011:
In a "class action lawsuite", as a person named Phyllis D. used to say, attorneys sop up 30-50% of the settlement. A small claims court may be a better route.
CowboyFan on 12/13/2011:
Forget suing. No judge will award damages to a driver who hits a stationary pole. It is the driver's responsibility to insure his vehicle can make it through the opening, or back up.

Additionally, Florida requires one to report an accident, even one with a pole. Did you call the police and report this?
db1105 on 12/14/2011:
The pole is there to protect the building. Any vehicle operator is responsible not to hit any stationary object. McD can sue you for damage to their pole.
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Inappropriate music videos in children's play area.
Posted by on
Hi. I'd like to clarify first off that we just don't go to McDonalds but my daughter was invited to a birthday party there so we went. The food was as expected, greasy, salty, unsatisfying, but hey, it's fast food so I've got no complaints about the food quality...

My complaint is about the grossly inappropriate music videos they were playing in the kids play areas & the room they set the party up in! This was a party for 5 year olds so I would have expected Nickelodeon or Disney something similar but no, what we got was half naked women gyrating around a guy wearing clothing several sizes too big for him while he talked (I say talked because it was not singing) about degrading women! It was disgusting!

Anyway, I went to the counter & asked them to change the channel only to be told that head office tells them what to put on the TV screens & they're not allowed to change it. I wasn't going to accept this answer so I asked to speak with the manager. The manager said the same thing so I asked he to turn the TV OFF in the play room which she said she would LIKE to do but couldn't because other people might be watching it.

Grrr...so I went back to the room, got a chair, climbed up & unplugged the TV set myself...I planned on apologizing to the other parents in there if they were watching but also explaining that I didn't feel comfortable letting children be exposed to that kind of media...it would appear that there was no need because as soon as I unplugged it they al clapped! Seems like they were all thinking the same thing but were too shy to complain!

Anyway, I wrote a letter to McDonalds head office here in Australia & I got a nice letter back explaining that they wholeheartedly agree & will be reviewing all the content shown on the screens in areas specifically designed for children...so yay for affirmative action!

So in the end I guess it's not really a complaint because common sense prevailed but I think managers need to be allowed to use their own common sense in certain situations & make decisions that are in the best interests of not only the customer but also the company!
     
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bored_housewife54 on 09/16/2011:
In case you missed it, this happened in an Australian McDonalds.
Anonymous on 09/16/2011:
Great review, very helpful!
Venice09 on 09/16/2011:
Nice review, and I agree. Certainly a manager has the authority to turn it off.

I would have done the same thing and worried about the consequences later. Sometimes you have to take matters into your own hands. I'm glad the other parents backed you up.
trmn8r on 09/16/2011:
I've heard about franchises having strict policies about not changing channels. However, it seems like this programming was not suitable for the clientale.

I'd like to see the videos myslef to verify what these half-naked women looked like. In fact, I'd love to see that video.
bored_housewife54 on 09/16/2011:
LOL @ TRMN8R...I believe it was a current hip hop music video...I'm too old for that stuff these days but some of the young Mums at the party seemed to think it was shown regularly on Saturday morning music shows on TV...these at least you can police more easily if you are in your own home!

At Your Service on 09/18/2011:
I'm more on the conservative side of thinking too. Each generation seems to get more liberal and complains that you're old fashion for thinking any other way. With that said, I love McDonald's food!
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Terrible service/complaint no addressed by manager
Posted by on
I have been going to McDonald's for breakfast for 6 months, consistently the same items ordered. This morning, the clerk was on her cell phone. I asked, "Is anyone working here?" Then she put the cell phone away and inquired, "What do you want?" I gave the same order I always give, "One fruit and oatmeal cup, 2 sausage McMuffins with no egg, 2 apple pies to go." Then she told me an amount of money that I knew was incorrect. I told her that there was something wrong as the amount was a different one than the $5.39 it always is. She took the $20.00 bill out of my hand, and now it was totally out of my control. The order was entered incorrectly as the amount on the register did not show $5.39. I told the person, "You've got something wrong, I repeated my order again and said it's supposed to be $5.39." I was ignored. The clerk gave me back the change. The clerk offers me back change, and then said, "2 fruit and oatmeal cups." I said, "NO! 1 fruit and Oatmeal cup, 2 sausage McMuffins with no egg, 2 apple pies to go."
"OH, you want three of the cookies!" "No, I don't want any of the cookies." Then she insisted on finishing the transaction with cookies. At that point I asked the person standing next to her, "Are you the Manager here?" She said, "Yes". I said, "We have a problem here, I'm being ignored." I repeated again what my order was supposed to be.
The manager took the register tape from my hand and did some corrective action on the order, then offered me change, but not the register tape. I said, "This person would not even listen to me. We have a problem here, are you going to report it? She said, "I'm sorry." "I want this reported." She stated, "I know". She said, "I'm sorry." Two different times. I left finally with a correct order. I have tried to call the consumer line, always busy, the corporate line, not available. So....Beware of McDonald's!!
     
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Anonymous on 08/01/2011:
*Sometimes* it's tough being a customer. But it's *always* the customer's job to make sure he gets what he expected, for the cost he expected. Kudos to the OP for being a good consumer.
Anonymous on 08/01/2011:
Since the employee had just gotten off their cell phone, they were probably distracted and not listening correctly. It's a good thing you were able to notice something was wrong while you were at the register so that it could be fixed. The manager should have done more, but at least they apologized. And the manager might have said something to the employee after you left.
Venice09 on 08/01/2011:
I thought cell phone use on the job was an automatic pink slip. I am very surprised the manager allowed that behavior. It must have been very frustrating talking to someone who was obviously not listening.
Vinnie11 on 08/01/2011:
I am glad they finally got it right for you. I would have been pretty heated. You spoke to the manager and she made the correction for you AND apologized twice. I don't know what you expected her to do after that - take the employee out back and beat her with a stick? They will handle their own personnel problems. That person probably will not last there long enough to trouble you any more. Go to McD website and complain. Those complaints filter down through the appropriate channels and your issue will not go unnoticed. Personally, I'd just drop it and say a prayer for that daffy cashier. She's going to have a lot of problems in life if she doesn't straighten up.
Venice09 on 08/01/2011:
Vinnie, there is a lot of truth in what you said. Employees like that aren't worth dwelling on. They don't last very long at each job. Chances are, she'll be gone when the OP returns. That's exactly why I always give a business three strikes before they're out.
Hogwarts Student Zachary on 08/01/2011:
You did not want the manager to tell her off in front of you did you? At least you got things fixed. Then again maybe the manager is friends with her family so she got away with it and you need to take this higher.
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