BATON ROUGE, LOUISIANA -- I guess this is a double complaint, I'm just fed up. I've had problems with McDonald's for years simply because I'm the only person in the world who doesn't like cheese on their burger. I have nothing against cheese as a food item. Just wish for it not to mingle with my meat :) About 4 years ago I wrote to customer service about the McDonald's near my house in Lafayette, LA for continuously putting cheese on my burgers then being rude about redoing it. 6 weeks later I got an apology in the mail with a coupon for a double cheeseburger.....I'm Lovin' It!
So, for a while I ordered the Big N' Tasty because it was their only burger without cheese, and therefore harder for them to screw up. Then of course they removed that item from the menu so that all their burgers now have cheese by default. And the madness begins again. Currently I live in Baton Rouge, LA and my roommate loves McDonald's so we go there a lot. We always go through the drive through, always check our food, and always have to stop and go in to ask them to redo my burgers (they've yet to get it right even once even though I always ensure that the screen says "No Cheese" before driving forward).
I've worked at a fast food restaurant before, and have been employed in the restaurant industry as a server for a few years now so I always try to be pleasant to McDonald's employees despite their ignorance with the cheese thing and basic customer service (like apologizing for messing up my order....something that's only happened twice in the past 8 years).
So, here's the big part of the story. A few weeks ago my roommate and I were running some early morning errands and decided to pick up some McD's breakfast before heading home. We knew we would have to go in eventually (because I also don't like cheese on my egg mcmuffin), so we just parked and ordered inside. My roommate went first and got some pancakes, then I ordered myself the egg mcmuffin value meal (sans cheese). She asked me what I would like to drink and I said "orange juice, but could you upgrade it to a medium, I always finish before I even get home".
When the price was a little higher than expected I didn't think anything of it because I knew she would charge me more for a larger drink. But then she handed me a cup. Figuring it was just a little mistake I said "Ma'am, I'm sorry, but I ordered an orange juice." She then turns to me and says "No you didn't, you ordered an egg mcmuffin meal with a medium drink and an extra orange juice." My roommate, who heard the whole thing spoke up; "Actually, I heard her, she never ordered an extra juice." While I felt the woman behind the counter was being a little rude about the whole situation, I knew my roommate had a short fuse and I didn't want the situation to escalate.
From my experience in the industry, I know how voids, comps, etc. work and that it would be easier for me to just cancel my juice and keep the rest of the order as is (it's easier to split off an added item as opposed to something included in a meal). So I actually apologized to the lady for the misunderstanding and asked that she simply remove the orange juice as I wouldn't be requiring two drinks. (Once again, I wanted the OJ, but was trying to make things easy on this girl to avoid confrontation).
The girl then gives me an annoyed look, turns around and yells for her manager, she then proceeds to tell the manager (who also looks annoyed) to cancel my entire order. At that point I was honestly too shocked to say anything. They refunded me. During all of this my roommate's order had been placed on the counter. She hadn't picked it up yet and the same looked at her and asked "You ordered hot cakes?", my roommate nodded, "Well there they are!". My roommate picked up her bag, informed the girl that the attitude was not necessary and we left.
You know, I've had to deal with unreasonable customers time after time in the food service industry and I know it can be tough which is why I always apologize for misunderstandings automatically even if it's not my fault. And when the customer is understanding about things, it just makes me want to make things right for them even more.
As a customer in this situation, I did everything I could to make things easy on this girl because I didn't know if it was her first day, or if she had just had a bad morning. The drink really could have been a misunderstanding....if she was 95% deaf in both ears, but to have my entire order cancelled when I only asked to take off an additional drink, there was no excuse for that.
I am so tired of the way customer service has fallen in this day and age. Call me old fashioned but I still believe that when someone is paying for a service or product that you want them to buy from you, you should treat them with a little respect. Just the other day at work, a lady at my table felt that her burger wasn't quite med well. I apologized, my manager apologized, we cooked her a whole new burger, we comped her appetizer.
Even though it was our standard med well, we took full responsibility and did everything possible to make her happy and I thought it was justified because we wanted her to be happy with her experience and return. Then I go to effing McD's and get treated like crap for what? A lazy employee with a sorry attitude, and a perfect twin to every other employee that works there. So tired of this being the norm.
I would have to say this was the worst visit I have ever had at a McDonalds. My mother and I arrived at about 7:50 pm on 12/18/10. There was one guest in front of us. The girl at the counter took her order and then proceeded to help fill orders for drive through (they were busy) but not once did she look at us or acknowledge we were standing there.
After waiting 15 minutes she took our order. She never apologized for the wait and never bothered to make eye contact. I understand they had a backed up drive through but at a very minimum an apologized for the 15 minute wait was in order. Annoyed already we made the order and stepped aside to wait for it to be filled. By that time there was already a line forming behind us due to the girl taking so long to take our order.
The manager was very busy filling orders and put our bag of food on the counter but said nothing to us (this was 15 minutes after the order was placed). My mother asked her if that was our order and she said "yes but I am waiting for a sandwich." Again she didn't apologize or even acknowledge the fact that we had been waiting so long.
My mom then told the girl at the counter the food was getting cold and she just turned away and took the order for the next guest. She didn't even acknowledge my mother. The order sat there for about another 10 minutes and then she added the sandwich. My mother told the manager the rest of the food was cold at that point. The manager then responded with "I am doing the best I can." Again no apology... We then asked for our money back and left.
The restaurant at that point was filled with guests and every single one of them saw this. We arrived at this McDonalds at 7:50 and left at 8:35. Is this acceptable for a to-go order? I understand when things get busy and there may be a longer wait but the guest should be made aware of this and again an apology should be given.
I felt like we were ignored and the manager could have cared less if she kept our business or not. She just took our food and put it behind the counter when we asked for our money back. To add insult to injury she gave us the incorrect change when the refund was given. Our order was Crispy chicken meal (large), 20 pieces nuggets, 2 kids' meals. Total = $ 24.00.
Because of this we will never go back to this McDonalds even though it is very close to my mother's house. I work for a very large Automotive company in the consumer affairs office. I know good customer service and I know sometimes things get rough. But when that happens the manager of all people should be the first to acknowledge a guest and apologize. We left McDonalds that night and went to Taco Bell up the street and purchased our food. We were in and out of there within 15 minutes.
LANDER, WYOMING -- I'm in the process of moving, so all of my kitchen items are packed, which means eating out this week. Yesterday for breakfast, I went to McDonalds and ordered a #1 with a medium soda (Egg McMuffin & hashbrown). It came to $5.30. Today, I ordered a #1 with a medium orange juice. It was $6.54. $1.24 more for the healthy drink option?!? I thought McDonalds was trying to improve their image and make healthier options available to people at a reasonable price?
It's not reasonable to charge $1.24 more for a medium orange juice than for a medium soda, especially considering the medium orange juice is still 1/2 the size of the medium soda. It's very distressing to know that so many people eat less healthy because of cost! If you have McDonalds for breakfast on your way to work each morning, that's $24.80 more a month to have orange juice, as opposed to soda, or $297.60 more a year. This is a McDonald's wide issue, not a local store issue.
To be clear: There are a few comments suggesting I should go ahead and drink a soda since the meal is so unhealthy anyway....to that I say hogwash. I am not trying to "watch my calories" or "make up for junk food with a healthy side dish" and I'm not "trying to avoid sugar". All of these assumptions are incorrect. I don't want the caffeine and I don't want the carbonation. I also like to try to get Vitamin C in the morning in the form of whole foods. Since I am out of my normal routine with moving, I am trying my best to get it with what options I have.
Eating an orange might be healthier than drinking OJ from McD's, but that's not the point of my post. Soda is one of the worst things you can add to your diet and I try not to drink it very often. I do not eat fast food very often so I am really shocked at this price difference. I suppose people who eat it a lot have become jaded to the overall implication with the price difference. Yes, OJ is more expensive in the grocery store than soda, but it's not anywhere near THIS type of price difference.
It was early Saturday morning, when me and my friend decided to go for a ride, we stopped at the McDonald's here in Huron, Ohio, it's a small town, and sometimes the off hours food isn't what it could be, so we usually stick to peak hours to avoid dry and cold burgers. We drove up around 10:30 AM and ordered a McMuffin with egg and 3 Cheeseburgers, a Hamburger, and an orange juice, and a shake.
The Lady taking our order said we could still order McMuffins, but they didn't have Egg to go with the sandwich; my friend thought it would be alright since the first burgers of the day are fresh and hot. They took our money ($10.50), and said at the pickup window (after we got the shake and orange juice) to pull up and park (people were behind us) and that it would be 7 minutes. After we got our bag we pulled away - Down the road, the cheeseburgers were almost Cold and dry (...sitting around), the Mcmuffin was old and the hamburger was missing.
I told my friend who was driving that the food was CRAP again, I wanted to throw it out and was upset that it was SO BAD again! But she said, "We're taking it back!" We went back to the Huron McDonald's, and I tried to take it inside, but it only upset me more with 15 people in line. Then we went around the drive through, and she told them we were missing a burger and the cheeseburgers were 'not hot'. The lady that took our money before said, "They were just made fresh!" and gave us a dirty look as we pulled up to the next windows to see the Manager. The Manager apologized and in a couple of minutes gave us new burgers.
A couple of miles down the road we tried the hamburgers, they were fresh and hot; but after a bite, the burger were SO Freaking salty, you couldn't even finish it (it made me gag!) Then I gave her a Cheeseburger, and I tried a Cheeseburger. We couldn't take more than a couple bites before we had to stop! Everything they gave us was WAY too salty! She said "in the 20 years I've been eating burgers, I Never had a Burger this AWFUL, Ever!" They tasted like they were soaked in brine, it was so GROSS!
We called the Huron, Ohio McDonald's phone number on the receipt from the car, and complained about how the food was purposely oversalted because we went back for the burger we paid for and they didn't give us; and how cold the "Made Fresh" Cheeseburgers were.
We were put on the phone with the Manager (Melisa). The girl who answered the Phone said the Manager cook the Burgers herself. The Manager apologized up and down. My Friend explained to her "it wasn't funny, or a mistake; that all the new burgers were intentionally oversalted and made inedible".
How can people be so Petty! They throw tons of food away everyday, but Don't ever take food back to McDonald's, these malcontents will spit in it or worse to "get" back at you. I'm sure those delinquents thought they'd show us...
JACKSONVILLE, FLORIDA -- It was just the start of January 2009 when I was hired at the local McDonald's. I was more than happy to begin working; it was exciting to be a part of the experience--or so, I thought. First off, I want to say I am truly surprised at how many people eat at McDonald's, and how MUCH. After all it was not too long ago when there was such an uproar about the fast food corporation because of documentaries like "Fast Food Nation" or "Super Size Me" (very good documentaries too!).
My full-time job was very much confused with hell thanks to both customers, managers, and other employees. Not saying of course that ALL the customers, managers, and other employees were a nightmare to deal with, because some of them were pretty cool.
Customers always complained about how long it took for them to get their order taken and receive their food. It was because this was the second most busy McDonald's in all of Jacksonville. This restaurant is the ONLY fast food restaurant right off the Interstate near here. I had lines of families waiting to order, and when they approached me and my register they would just complain about how they couldn't find a parking spot, how the drive-through was backed up around the whole building, or how long it took me to take their order. What was I supposed to do about that? I was pushing those buttons on my register as fast as I could.
They threw fits when I told them extra sauce was 25 cents. They cried when I couldn't take coupons over their expiration date. They would taunt the front cashiering workers for packets of ketchup when there was an obvious ketchup pump with little paper-cup holders right next to the soda machine while they were dining in; and it seemed that they would take those ketchup packets and coat a section of the trays in them so we would have to scrub them down real good.
Some of the managers and employees were worse. I had worked morning shift, and at 2:00 pm the night shift were SUPPOSE to come in and take our spots. Every day, they were always late and that meant I had to stay after until they decided to get there. And when they did arrive there they got away with a slap on the wrist, and I'm pretty sure I have not gotten a single dime from working overtime like that. Those night shift workers had it good. They wore jeans and high-heels to work sometimes, and listened to their ipods their entire shift. Those night shift managers let them do whatever they wanted.
I had problems where night shift were supposed to stock the front area for us cash registering people for morning shift, and sometimes they never did.. causing us problems with the customers and the morning managers. That too was a slap on the wrist for night shift. We had hired a girl from South Korea who learned 10 years worth of English but still had somewhat of an accent. I always overheard the other employees and even the managers make smart remarks about how she should learn how to talk English right, or how they were disgusted with her culture.
Sometimes at the end of the day I would have money missing out of my drawer, and it puzzled me why because I was so damn good with money. After I paid McDonald's back with the money out of my paycheck I learned that managers were using my register when I was out for lunch. So I had to pay for their careless mistakes!
One day after work, I was called by one of my managers to take her home and I agreed to do it. I thought her house was nearby but it was clear over in Orange Park. While we were driving there she asked me if I can sign a rental car for her in my name and if she could borrow my credit card. She also stole money from out of the registers there at McDonald's, and stole a credit card from a customer. And guess what? She still works there.
The week after that happened I quit. Now I couldn't tell you about the food there. I vowed to stop eating at fast food places a long time ago and that's working out very well for me. But hey, the apple dippers with caramel there are pretty tasty!
CARTHAGE, TENNESSEE -- I've been going to McDonald's my whole life. Of course there have been times when it was better than others, but I've never had a worst experience than what I had a few days ago. I got there and there was hardly anyone there. There was one family in front of me with about 4 people and that was it. Well when me and my friend got in there, this family had already ordered, but they were standin up there waitin for their food.
The woman at the register knew these people, and she was talking to them. So me and my friend stood there patiently waiting for her to take our order. Time passed and we were still standing there. Then another family came in behind us. She still hadn't took our order, she was talking to the people in front of us, and I heard what they were talking about, and it had nothing to do with McDonald's or their order or any reason. They could have had to hold up the line.
It had been about 20 minutes and there was about 3 families standing behind us. And it wasn't like the woman couldn't see us, we were in perfect site! I don't see how you could miss 4 groups of people waiting to order. So finally I just stepped up to her and said "excuse me, I don't have time to stand here while you talk to them, I have somewhere I have to be and I'm already running late because of this." I was very nice about it, and I was telling the truth because I had to be somewhere and I was running late already and she made it worse.
So she finally took our orders. We both ordered the chicken nugget meal. If you order the meal, it's cheaper than ordering separately a medium fries, 10 pieces of chicken nuggets, and a drink. And we both said meal I know for a fact. We got our meal and went to sit down and I didn't realize till after we left but I looked at our receipt and she had put it as we ordered one meal, but then put the other meal all separately, so she ended up charging us more than she should have.
I would have gone back in there had I not already been late. But when we ate our fries I've never had fries like this in my life.... but when you bit into it... normally it has the potato in the middle, it had none. It was crispy on the outside and inside. It was horrible! They cooked em wayy too long! They were the worst fries I have ever had in my life.
Then our chicken nuggets had been cooked the same way... way too long. But at least the fries were hot! The chicken nuggets had been cooked too long, then had sat out for a good while so they were cold and way too hard to bite into! It was just overall the worst visit I've ever had in my life to McDonald's, and I don't plan to go back anytime soon.
CHICAGO, ILLINOIS -- McDonald's is by far the worst restaurant when it comes to the safety and respect of their customers. I went there with my boyfriend and while we were waiting in line to order, three guys behind us kept making inappropriate, vulgar comments to me. At one point my boyfriend stepped in and asked them to stop. They then threatened and made vulgar comments towards him. When my boyfriend asked the person behind the counter for help from the manager, it was very clear that she did not speak English and anyone that did understand our request for the manager made no attempts to get their attention.
While he was asking for them to get help from the manager, the three men surrounded and cornered me away from everyone else. As I tried to get away from them, my boyfriend asked for the manager one more time, stating that he would have to take matters in his own hands to get them away from me. The person behind the counter took this as a threat to them and had the security throw us out, and left the harassers inside to proceed with their purchases.
Since we felt that they had handled the situation incorrectly since the cashiers/security disregarded the harassment we had received, we informed them that we would be reporting them tomorrow to the McDonald's Corporation Headquarters and asked for their names.
The security continued to walk towards the building, unwilling to reveal their names/position to us. Thus we started to walk towards them and asked them again. At this point the security proceeded to arrest us. Since they are only security and are not allowed to touch the customers in any harm-inflicting way, I tried to push away from the security. He took this as violence and filed a report against me for assault/battery. My boyfriend was only charged for disorderly conduct. They then forced us against our will to wait for the police to pick us up and we had to spend the night in jail.
On a further note, my boyfriend and I tried repeatedly with letters to the manager of the McDonald's where the incident took place, letters to the corporation and numerous phone calls, to clear up the issue outside of the court. After 1 1/2 months of our continued efforts, the only thing we received was a letter of apology for the "bad service" that we had received.
Thus, if you would not like to be treated as a criminal for being harassed, then I would not buy from the McDonald's corporations anymore. I did not know that a place that is supposed to be a safe haven and fun for children would allow for this type of harassment to occur. And furthermore, for them to press charges against the victims. I know for a fact that if the employees and managers of the McDonald's that night were to have been responsive to our requests for help, that we would not be facing the legal issues and emotional stress that we have had to endure.
JACKSONVILLE, NORTH CAROLINA -- Employments at McDonald's Corporations are to put it politely, a waste of time, energy, and payment. I was an event host for two years there handling parties and events. Very enjoyable work if the job had been anywhere else. I also worked behind the counter and such for one and a half years. My mother has been with the company for thirteen years. She now has an office job handling customer complaints. So I had an idea of the setbacks before I started the job. I was an employee who cared about her job who tried to succeed in all aspects of customer service, preparation, presentation, and more. This company sucked these aspirations out of me.
To begin with, I would like to place some blame on customers. First of all, it is a common misconception that jobs at McDonalds are easy and don't pay very much. Managers make as much as teachers. Store managers make as much as principals and public school board officials. Meanwhile, area supervisors easily make far above the salary of college professors. There is a Hamburger University.
As such, managers know their field. They know what they are talking about. Don't waste their time pretending like you do. Furthermore, these jobs are not easy. And things like running out of napkins, miscommunication, and ice cream machines not working is nothing to get overwhelmed about. Rudeness is. There is no excuse for any employee of any establishment interrupting without an apology.
During the order taking process, interruptions actually cause more confusions. I don't really care if you really want to know if the customer wanted Coke or Sprite. All questions can and should wait until the end of the order. Orders, no matter, how small should always be repeated. That way YOU as the CUSTOMER KNOW WHO SHOULD BE BLAMED!!! And remember, a little apology goes a long way.
Now I would like to discuss the setbacks due to the employees, company, managers, etc. McDonald's Corporation is a conspiracy in the fact that they can convince individual's to dish out work that is worth about $20 an hour, but convince them that they are only worth minimum wage. This business doesn't understand that they key foundation of all business is communication. As an event host, I was required to handle birthday parties and all other events. I cannot begin to count how many times I would run in on what I thought was my day off because there was a scheduled party I hadn't known about.
Plans are made to fix communication problems, but these are never fully resolved. They also don't understand the evils of indifference. As such, you HAVE to have your best employee train newcomers. Moreover, newcomers HAVE to be trained! Compassion must be shown for them before it can ever be shown to you. People will choose themselves before anyone else.
Now for the finally, I quit McDonald's because I was told I would have to give a months notice for day's off from events. I am a high school senior who is actively involved in dance, theatre, art, music, choir, band, soccer, and countless other activities. I took the job originally to make my own hours. By doing this, they took the only reason I started away from me. I had no further reason to stay. I cannot begin to account for the hours and money I spent on my personal materials for parties and events. As a host, I do face painting, balloon animals, and magic tricks. This all COSTS MONEY. I was hired with the promise that these would be paid for. This never happened.
Then on my final day, I was informed that I had to return all of my PERSONAL party hosting items. I quickly replied uncharacteristically rudely for my usual attitude. I told them they would get it when they paid me about $3000. (This wasn't an exaggeration.)
Now however, I am a self-employed party host that is paid $45 dollars an hour for less stress and less work. This is far better than the $7 I was receiving before. Don't work for a corporate-owned McDonalds. I would once suggest franchise. Thank you for your time, though I doubt that no one is going to read the entire thing.
EDIT: I would like to clarify one of my reasons for quitting because a comment made by one of my visitors has brought up a very good point. Notice is always expected at all working establishments. What I failed to mention is that salary managers have to give a maximum of only two weeks notice. Hourly employees need only a week in my area. Anyone above a standard manager makes their own schedule and it doesn't matter. Since I was not salary, I didn't feel this required month was fair. Especially because parties were being scheduled only twenty-four hours before its scheduled day. Thank you for bringing this to my attention though!
I'm am writing in regards to all those unhappy people that "will never" stop at a McD's again. I work in the McD's in Australia, I'm not sure how it is overseas but I know here, down under, is not what you people say it is. I have a few points that I want to clear up etc. Just off the top of my head, TOYS, we give out 1 toy for every Happy Meal bought. 1:1 ratio, it is advertised that there are 2 toys, usually it is 2 toys that you can COLLECT by buying another Happy Meal.
Secondly, do you people have any idea what we have to deal with from..well...YOU? It's constantly "I want, I want, I want." For god's sake, a please and thank you would be nice once in a while. And no matter if the fries were cooked in gold plated vats (deep fryers) you still would have something to complain about, "not enough salt, too much, shouldn't have salt on, should have salt on, my fries are cold because I decided to talk to my friend for 20 min before eating them!"
We go through hell with these, I know I have had complaints "I have 2 pickles on my cheese burger" or "The lettuce on the big mac is falling off" or whatever else you come up with. When you order your food, you want it NOW. You don't have the patience to wait an extra 30 seconds for it. We do our best to get it to you fast so just tone down a bit honestly.
We have to deal with smartass customers every day. So don't be offended when we don't laugh at you when you add a "mc" to every word you say, "Can I McPlease have a McMeal McCombo, with McFries and a McCoke, McThankyou." It's not funny, and it just shows how dumb you really are. Also have you ever worked at Macca's? If you have you will understand how easy it is to make a simple mistake, by accidentally grabbing the burger with pickles instead of the burger without them. Just politely bring it back and SAY...not Shout or be all aggressive about it.
You may not know it, but WE ARE PEOPLE TOO. I don't come to your workplace and scream at you "YOUR PENCIL ISN'T SHARP ENOUGH" do I? It seems as though as soon as you walk through the doors you turn into complete idiots. Treat us with respect and you will get better service.
Gloves is another thing I see that many people have complained about. I have done all certs in food handling and every teacher I have spoken to agrees that the use of gloves is just as bad as using your bare hands. Now I'm not saying that gloves shouldn't be used, but I know that in some parts it's not necessary. I know in Australia though it is.
Sauce charges, yes we charge for extra sauces. Some may know that McD's have now put in to play some dietary and healthy standards, like 'made for you'. We charge for extra sauces as a deterrent because one portion is better for you rather than 2 tubs of sauce. Also syrups, you complain about McD's making you fat, yet you want more syrup for your hotcakes! FGS have some sense, high in sugar or fat make you big!
No we don't substitute, if you don't want pickles but want an extra meat patty you have to pay for it. Yes, you cannot just mix and match things. We don't custom make your burgers. We have a set standard although we can take sauces away or meat etc, or add stuff on but we don't sub...you pay for all of it. The common myth that our nuggets are just the scraping of bones... NOT TRUE, Aussie nuggets are taken from the breast of the chicken.
And don't scream at us for broken shake and sundae machines or frozen drink machines... It's not like we tell that machine to break like I have had stuff thrown at me cause the frozen coke machine is broken. We have to wait for the repair people to come out and fix it, and you know what they are like.
I'm not saying that all customers are bad, and I'm not saying that it's always your fault. And I totally understand that some crew people look and act like they have just been picked off the street and have no manners, but before you get on your high heels and become that mad customer, try being polite about it and I'm sure we will fix it for you. We take a lot of crap from you. Thank you.
GLACE BAY, NS, CANADA -- This past Saturday we went through the drive through at Mcdonald's. Me and 4 friends were in the vehicle, we placed 2 orders, and we were all coming from a party and the passengers in the back were all after having a few drinks. My boyfriend and his friend were in the front. So we were carrying on amongst ourselves and whatever and so we get to the window and the girl serving us says "don't take my picture", and she said this cause I had my camera out taking pics of me and my friends, and I didn't take her picture nor did I want it.
Then she leaves and the manager on duty who's no older than 18 comes to the window and throws our food at us and says we're being "rude and obnoxious" and not to come back. So then my boyfriend says "excuse me how are we being rude" and he says "you were taking pictures and carrying on like fools and being rude", etc, and then he slams the window and so my boyfriend's friend who's in the passenger seat gets outta the car and stands up and is like "open the window" because they had left the window and they could not see us as we were lower than the window in the car.
So he comes back and says "don't come back" and slams the window again, so we go back through the drive through because at our Mcdonald's they only let you place 2 orders at once, and we had 2 more orders to make, so they wouldn't answer us or ask us for our order. They just totally ignored us.
Then my boyfriend called them on Monday and wanted to talk to the head manager and they said he would call us back either Tuesday or Wednesday. So he did today and he asked for my boyfriend's name and address and his car make and model and all that, and we gave it to him thinking he was going to come and apologize or something.
But then once we gave him the info he starts screaming at my boyfriend, cursing and swearing and threatening him with legal action, saying we were "being little pricks trying to get free food" and that we were threatening the staff, which NONE of this happened whatsoever. And (did I mention that this Manager is the Father of the male who slammed the window in our faces several times on Saturday?).
So my boyfriend asks if they have audio of this because he wants to hear where we made threats, and the manager says no "he doesn't have audio but he has a tape of us in the drive through", and my boyfriend says "Then I want you to ask the girl who served us what I said to her that was so rude" and the manager says "No I will not ask her. I know what you said" (funny though cause he was not there and does not have an audio tape??).
My boyfriend then asks if he can see the video cause he would like to see where we made threats then and the manager said "NO" and started cursing and swearing at him again. Then my boyfriend hung up cause he was so pissed off and couldn't believe what this manager was saying to him and how he was treating him.
But he then realized that he had his information and wasn't sure what he was going to do with it cause obviously he has some sort of temper. So he called back and the manager wasn't there. Shortly later the manager calls back and starts with his yelling and hollering again, told my boyfriend he was going to "give him advice & to choose his friends better", which has NOTHING to do with the situation at all.. The funny thing too is that if we were in our 30's or 40's they wouldn't have said a word to us and guaranteed the manager would have called and apologized to us.
The manager told my boyfriend that he is responsible for the way the passengers are acting, so if that's the case what happens when a mom pulls through with a bunch of kids in the back screaming and yelling and crying, are they going to say "listen lady shut your kids up?", no they aren't. So what makes them think they can talk to us the way they did. NOTHING. There is not a single reason for the way they treated us. ESPECIALLY the MANAGER.
We will be going to MCDONALD'S CANADA and writing a letter. We tried calling but they said there is nothing they can do for complaints that we'd have to file it against the store, which in this case I'm sure the manager would just laugh at us and throw our complaint out.
I myself work in customer service and I can't think of a single manager who would DARE talk to a customer that way, especially using threats and verbal abuse. Nor can we as employees do this. Customer is always right, are they not? We also filed a police report on the manager because we felt threatened by him cause as soon as he took our information he started with threats so we weren't sure what he was going to do. Me and my friends are absolutely mind blown by the way we were treated by the staff and management. McDonald's can be sure they won't have us as customers anymore.