Yesterday May 27, 2012 I went to the local branch of McDonald's in Saudi Arabia and ordered Special chicken meal after getting it and opened it I wound Cockroach inside. I do have the picture of it and the invoice as I return it back to them after ruining my day. This is very, very, very bad.
WEST ISLIP, NEW YORK -- After ordering food and stating no cheese on my wife's quarter pounder, and other food, I drove home. It clearly stated on the receipt and box no cheese/onions. Upon arriving home the burger has cheese which my wife hates. She peeled it off. Unacceptable. I drove back where the same crew we still on shift. The manager apologized and gave me a coupon for a freebie. This happens way too often. I can say it's not worth my gas and my time to go back.
MIDWESET CITY, OKLAHOMA -- I'm letting my angry inner child type this one out because I'm mad as hell and I want this to be largely extemporaneous and unedited. Ya know I'm usually the sensible one on my3cents but this time I'm playing the rage card. I think I've earned that privilege.
I wake up this morning feeling good and with an appetite for the first time in a long time. I got a little pep in my step and a hunger in my belly and McDonald's on my mind. I order my breakfast burrito and *rolls eyes* *finger quotes* UNSWEET *finger quotes* iced tea, pays my $2.16 and drive off. Sounds like a happy ending, right. Oh HELL NO. Not by a long shot. I reach in the sack for my straw so I can sip some iced tea and you ain't going to believe this but Jar Jar Binks forgot to give me a straw. Yeah. No straw. What the bloody hell?
The drive-thru line is too long for my time so I had to spin right back around out of my truck into the store for a damn straw before I could be on my UNHAPPY way. I ask you who forgets the straw, man? How hard is it to put a freaking straw in a sack. You serve a drink, you give a straw. It's that way every time. This ain't no decision tree requiring judgment or thought. DRINK - STRAW. DRINK - STRAW. DRINK - STRAW. DRINK - STRAW. There's absolutely no excuse for forgetting the STRAW. GEEZE, GEEZE, GEEZE, GEEZE. If I wanted to get out of my truck for some abuse I'd gone to the Waffle House.
They SCREWED with the WRONG guy this time. I'm never going to McDonald's again. NEVER EVER ANYWHERE. McDonalds in Texas? NO! In the Kansas? NO! On a turnpike or in a Walmart or at a mall food court? NO! NO! NO!!! I AM DONE with McDonald's and I might add for morally superior reasoning. Bottom line, you just don't treat people like that so early in the morning. It's just that simple.
Two evenings ago my family and I visited the said McDonald's for an evening snack only to have another poor experience at the restaurant. Long of the short, the employees and the manager, in my opinion severely lack customer service etiquette.
Upon arrival to the drive through, we were not greeted with a kind welcome, rather a tone of incontinence. We placed an order requesting only 5 McDoubles, specifying Catsup only. The employee did not repeat the order back properly. I attempted to assure the food was prepared as we requested there was no response returned over the intercom system. We proceeded to the pay window communicating with the employee whom received our request, where we encountered an extremely rood young lady. We asked if she had heard our request for the preparation and she closed the window during the conversation and walked off.
We asked to speak to the manager and as we were advising her on the conversation she (the manager) looked at the employee closing the window, smiling at the employee and walking off. The employee reopened the window stating the amount owed and we paid and drove to the pick up window only to be told it will be approximately seven minutes. Within seconds here arrives at the window an additional employee eating a hamburger and sipping a soda. (I should say stuffing a burger in her mouth) Unacceptable!
We continued receiving poor service. I asked to speak again to the manager, whereas the employee handed me a cup stating, "If you have a problem there is the 800 number, call customer service".This is where I was done with the negative experience, I requested my monies be returned and we left. How pleasing??? Never again!
EDGEWOOD, MARYLAND -- Update- I just received another letter of apology plus 2 more gift cards. This time from the owner. Wow... They must REALLY want my business ^_^. I'm very glad for the apology, but this may be a bit of 'overkill' lol. Sunday, July 6th, my family and I stopped by the local McDonalds for dinner. We went through the drive through and placed our order. It was a special order, but nothing hard: 1 Double Quarter Pounder with cheese only, 1 Filet-O-Fish, tartar sauce only, 1 Filet-O-Fish, cheese only, 1 Small Chocolate Shake.
What we got the 1st time was: All normal sandwiches (none was the special order). 1 Small Chocolate Shake (Kept the shake, returned the sandwiches). What we got the 2nd time was: Quarter Pounder with cheese only (not the Double), 2 normal Filet-O-Fish (Kept the Quarter Pounder, returned the Filet-O-Fish). Was asked to move up and someone would come out with the corrected order.
What we got the 3rd time: 1 Filet-O-Fish, cheese only (correct), 1 Filet-O-Fish normal sandwich (incorrect). (Kept the correct sandwich and sent the other back with a request to speak with the manager.) What we got the 4th time: 1 Filet-O-Fish, tartar sauce only (correct). The girl said that the manager didn't want to speak with us.
We left and I called corporate. Was told I would get a call back in 3-5 days. Monday morning, 10:03 am, I get a call from Corporate asking what was wrong. I told them and the young lady repeatedly apologized and said that she was in Edgewood (where I live) and would go and talk to the evening manager that night. She also said that she would send a letter of apology. I thanked her and thought nothing else about it.
Last night, 6:45 pm, I got a call from the owner of that McDonalds, also apologizing and asking if there was anything he could do to make it up to us. I told him no and I was just happy with the apology and that it was brought to someone's attention. Today I received the letter of apology WITH 4 free coupons for sandwiches. I had been irritated mostly with the manager not coming out to see us, but corporate's quick response was wonderful (and unexpected). ^_^
MANCHESTER, TENNESSEE -- As a current employee of McDonald's, I really don't like it at all. The way the management staff treat their employees: leaving them to do all the work while they sit on their dead ** in the office talkin' and laughin' and carrying about stuff that doesn't even involve McDonald's and I am so sick of it! The way they treat their employees is ridiculous! And they say that they don't show no signs of discrimination against certain employees? SHUT UP!!!
I'm one of the employees that's being discriminated against: accused of stealing money out of my own register when I didn't (I'm a Christian and I would never steal money from my own register or from anybody!), getting thrown in the kitchen to cook meat all because the high school kids didn't want to do it & would rather see me cook, or put me in the back where I can't be seen. I'm black so what? Just the rest of them, I'm there for money too. They always throw the best workers with a heck of a lot more experience in customer service in the kitchen.
Oh, they even suspended me for having $39.00 comin' up short out of my own register... FOR 3 DAMN MONTHS! And had the nerve to tell me that another cashier had 40 bucks comin' up short out of their register and they didn't write them up or suspend them for it and that's not fair at all! I've been in fast food service for 6 years (3 years at another restaurant) and was treated 10x better than I am now!
Then what really gets me is managers braggin' about their PTO's (paid vacation time-1 week) and they don't deserve it: we employees do! We're the ones that come into work sick as a damn dog and work our tails off like crazy and don't get appreciated for it! Hell, if I would love to get paid for sitting on my ass in the office doin' nothing but talk to other managers about your personal life outside of work! I am so sick of this! If you're an employee at a McDonald's or a former employee at McDonald's, holla back and let me know what you think of this! That's all I got to say and thank you for reading this!
Going to Mcdonalds on 13875 Cypress North Houston Road for a simple big breakfast meal turned into a very upsetting encounter. ** the restaurant manager was very rude! He was not wearing a name tag and his workers cooking the food were NOT wearing Gloves which I find DISGUSTING! I am not going to eat anything that has been touched by HUMAN HANDS! Every time I go into this store I ask the workers to put on their gloves, which I should not have to do every time I eat there. If ** was doing his job he would make his employees wear gloves while touching and handling the customers food.
I have been going to this Mcdonalds for 20 years. The person at the register spoke NO ENGLISH and had to go get the Manager **, I proceeded to order a big breakfast, with NO BISCUIT, add an extra egg and have never in 20 years been charged for an extra egg. ** was Rude and tried charging me $1.50 extra for an extra egg. Instead of making a regular customer happy, ** made a scene in the store in front of everyone and told me "Well that's not the way it is here, you will pay extra for your egg from now on!!" HELL no. I will not pay $1.50 extra for my egg, I have been ordering my big breakfast this way for several years and have NEVER been charged!
** is Black and I am White... I bet if I was Black my needs would have been accommodated! DISCRIMINATION!! ** is Rude, Unprofessional, and is a sorry excuse for a manager. I plan on contacting the health board and filing several complaints against **, all over the way he treated me... And to think all this over an extra egg. ** needs to take classes on how to treat his customers and he needs to make his workers wear gloves everyday. I am tired of seeing those mexicans back there scratching their heads, rubbing their noses and touching our food.
MISSION, KANSAS -- I work for a small company, so whenever someone goes for lunch, they usually take everyone else's order such as I did on 8/02/2007. After ordering 2 chicken sandwiches and a Double Cheeseburger plain, I picked up my order and drove back to work only to find out that they forgot 1 chicken sandwich and LOADED the double cheeseburger w/ "Big Mac" sauce and pickles. Obviously I can understand if you mix up an order or two, but this is a common "mistake".
I drove back and decided to go in to correct the orders only to get nothing but ATTITUDE from a lady in gray slacks, which must have made her feel very important, because when I explained that this happens all the time she told me I could go somewhere else and let me know exactly where another MCd's was. She told me that I needed to move away from the counter before I had even gotten my food!! I stayed as calm as I could and refrained from using any foul language while she continued to patronize my friend and I. Taking as much attitude as I left.
When I returned to work I decided to call the store and get the manager's name so I could call the 1-800 number on the bag to complain only to find out she was the OWNER/OPERATOR! Unbelievable!!! What kind of a person says to actually take my business elsewhere when I did nothing wrong?
After speaking w/ a gentleman at the call center he said that my complaint would be handled by the McDonald's Franchise and I would be contacted w/in 48 business hours. I hope they do the right thing. I WILL call just to follow up. I just thought other people should know that the McDonalds located on Roe in Mission KS is an AWFUL fast food joint and if you think the employees are bad, you should have to deal with the MANAGER!!!
ROSEMONT, PENNSYLVANIA -- In my lifetime (67) I have visited many McDonald's and several around the world. I have also been an area mgr. for 14 years at another fast food, or should I say restaurant (being correct). This place was no place I would take my family into. I went with my son and myself, very hungry after working out in the snow and ice. The employee was very nice, and she took my order and told me it would take about 3 minutes. "No problem," I said, because they had to cook the new batch of fries.
As I waited, I used the bathroom. It felt dirty inside, not bright and clean as I have been used to. The water inside was ice cold and to wash your hand in cold water and soap, just does not kill germs. Wonder how the employees kill the germs. Well, outside the bathroom, there was a mop, mop bucket and just did not look good to me. After leaving the bathroom, as you know very well, I started to look deeper at everything.
This is what I found, do what you need to do, to correct this, it is your choice, not mine and I really will not go back to this store, if possible. Looking at the dining room, there was low lights, several burned out and it looked dirty to me. Then looking at the floor, there were dirty, things on it and mop strings around the legs of tables and chairs. This was my first visit to this store and will be my last.
After sitting down, I notice how cold it was in the building. I know it is very very cold outside, record cold in last 5 years, but we wanted to sit inside and feel good. I could also see the employees all had sweat shirts on, even those in the cooking area. I know back there is cold. I am wondering if the store mgr is trying to show good costs, on heat and electric (keeping it down)?? I found the food to be very good, fries excellent and hot and meal excellent. I did find my Coke to be little weak, I am wondering if you are doing a 5 to 1 ratio??? P.S. it was not very busy. Check your readings at the time I was there, 19:37 pm--** was my order #. Thanks and Good luck.