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McDonald's Corporation Consumer Reviews - Page 4

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Do You Really Know What They Are Serving Their Customers?
By -

142 CARBONDALE RD SW DALTON, GEORGIA -- We all dine at fast food restaurants, and we all want our food prepared the way it should be and never tampered with. On Monday March 12, my son and a couple of his friends wanted to go to the skate park here in Dalton. They go to GCHS and they was out of school for an in service day. I took an early lunch. Went home and picked the boys up then took them back to the Skate Park. They asked me to pick them up at 7:00pm that evening. About 6:30pm I was off to pick the boys up. After picking the boys up we were headed home in Gordon County, so we passed the McDonalds at the Carbondale Rd area.

I let the boys know that I would buy them dinner because I knew they were hungry and asked would they like McDonalds and they agreed. I went through the drive through and I placed the order. When the gentleman took the order he did not call the order back to me and it was not displayed on the screen so when I got to the window I asked him could he repeat the order. He repeated what he had and I let him know that it was correct. I paid for the meal with my credit card. We waited for some time, as it was taking longer than it should have.

Upon getting the order another gentleman brought the bag to the window and the gentleman who took my order asked him to give it to me. I pulled up to check and as my son took the first double cheeseburger out of the bag to see whose it was, it had been bitten off of. He said "Mom this is disgusting." I grabbed the burger, put my car in park and blocked the traffic at the drive through and got out and headed back to the drive through door. The door was open at the drive through, and I said to the gentleman that took my order "How dare someone do this and give it to a customer." He said they gave me the bag and "I gave it to you."

I requested a manager to come to the door. A lady came and I explained to her what had just happened. She asked for my receipt. As I went back to my SUV to find the receipt, the boys all looked at me and said "We won't eat that food. It has tobacco dip/substance on it." I grabbed the 2 bags of food, took back to the door and told the lady "First I did not get my receipt and 2nd the other food had tobacco dip/substance on it."

She was at the register trying to figure out what to do when I told her "I put it on credit card." She said she did not know how to take it off. I then told her that no one should be working in an establishment after this incident. Everyone back in the grill area needed to be fired. She never once apologized for what happened or even said she would get to the bottom of it. In the meantime, one of the boys was getting sick for what he just saw. My son told him to open the door and not to get sick in my SUV.

I let her know I was contacting McDonalds Corporate office and see what actions would be taken. McDonalds should be held accountable for their employees actions. If they thought this was a funny joke it was not and they all should be in the unemployment line.

What if this was given in a kids meal and the parent did not check the food, and their child ate it. This is the most unexcused thing that could have happened at a fast food establishment. Everybody eats at McDonalds, but now we will never eat at this establishment again. If they did this to me, my son and his friends, what do you think they have done to others?

This is so disgusting that McDonald's lets people that they have employed at this location tarnish their name. I have contacted the Corporate Office of McDonalds, and I still have not heard back from anyone. So think about what you could be served at this McDonalds on Carbondale Rd in Dalton Ga. It is located right inside the Pilot.

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Long Lines
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PRIMM, NEVADA -- This restaurant is on the LV strip just before you arrive. I have never seen such slow service in my life. People were waiting to order, waiting for food, one cashier entering new orders, foreign guests standing around wondering, others crashing into the waiting line to refill drinks. Never again. All I wanted was to order some chicken nuggets. It isn't worth the money to eat here. The place was dirt with dust as well.

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Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRANKLIN,& OIL CITY, PENNSYLVANIA -- The Oil City & Franklin McDonald's charge $3 for a vanilla iced coffee. It's full of ice and it was good. Now they have downsized the cup to a medium, but the price is the same. In the large you got 16 oz vs 8 oz. Now It's a ripoff. You can buy 1/2 half gallon of gourmet vanilla iced coffee at the grocery store for $3 so they have our business of 3-4 days a week.

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Worst McDonalds Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I visited this McDonald's for the first time last night and will NEVER visit again. I ordered a cheeseburger, French fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. It was INSIDE the sandwich. I nearly threw up. I still gag thinking about it.

My disgust was compounded when I notified the manager and he barely blinked an eye. He didn't apologize; he literally threw another cheeseburger on the counter in front of me. I told him I did not want another burger. Seriously, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. He ended up giving me $1.11 back despite the fact that I couldn't eat my entire meal. I am disgusted by this entire situation and how it was handled. Poorly done, McDonald's.

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McDonalds Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATCHISON, KANSAS -- Asked for 3 chicken selects. They gave me 1 and half chicken selects and 2 chicken nuggets and when I came back to tell them she told me that she had given me what I paid for and that was that, no refund.

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Cockroach in Mc Special Sandwich
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Yesterday May 27, 2012 I went to the local branch of McDonald's in Saudi Arabia and ordered Special chicken meal after getting it and opened it I wound Cockroach inside. I do have the picture of it and the invoice as I return it back to them after ruining my day. This is very, very, very bad.

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No Cheese Please
By -

WEST ISLIP, NEW YORK -- After ordering food and stating no cheese on my wife's quarter pounder, and other food, I drove home. It clearly stated on the receipt and box no cheese/onions. Upon arriving home the burger has cheese which my wife hates. She peeled it off. Unacceptable. I drove back where the same crew we still on shift. The manager apologized and gave me a coupon for a freebie. This happens way too often. I can say it's not worth my gas and my time to go back.

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The Straw That Broke the Camel's Back
By -

MIDWESET CITY, OKLAHOMA -- I'm letting my angry inner child type this one out because I'm mad as hell and I want this to be largely extemporaneous and unedited. Ya know I'm usually the sensible one on my3cents but this time I'm playing the rage card. I think I've earned that privilege.

I wake up this morning feeling good and with an appetite for the first time in a long time. I got a little pep in my step and a hunger in my belly and McDonald's on my mind. I order my breakfast burrito and *rolls eyes* *finger quotes* UNSWEET *finger quotes* iced tea, pays my $2.16 and drive off. Sounds like a happy ending, right. Oh HELL NO. Not by a long shot. I reach in the sack for my straw so I can sip some iced tea and you ain't going to believe this but Jar Jar Binks forgot to give me a straw. Yeah. No straw. What the bloody hell?

The drive-thru line is too long for my time so I had to spin right back around out of my truck into the store for a damn straw before I could be on my UNHAPPY way. I ask you who forgets the straw, man? How hard is it to put a freaking straw in a sack. You serve a drink, you give a straw. It's that way every time. This ain't no decision tree requiring judgment or thought. DRINK - STRAW. DRINK - STRAW. DRINK - STRAW. DRINK - STRAW. There's absolutely no excuse for forgetting the STRAW. GEEZE, GEEZE, GEEZE, GEEZE. If I wanted to get out of my truck for some abuse I'd gone to the Waffle House.

They SCREWED with the WRONG guy this time. I'm never going to McDonald's again. NEVER EVER ANYWHERE. McDonalds in Texas? NO! In the Kansas? NO! On a turnpike or in a Walmart or at a mall food court? NO! NO! NO!!! I AM DONE with McDonald's and I might add for morally superior reasoning. Bottom line, you just don't treat people like that so early in the morning. It's just that simple.

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Here's the 800 Number
By -

Two evenings ago my family and I visited the said McDonald's for an evening snack only to have another poor experience at the restaurant. Long of the short, the employees and the manager, in my opinion severely lack customer service etiquette.

Upon arrival to the drive through, we were not greeted with a kind welcome, rather a tone of incontinence. We placed an order requesting only 5 McDoubles, specifying Catsup only. The employee did not repeat the order back properly. I attempted to assure the food was prepared as we requested there was no response returned over the intercom system. We proceeded to the pay window communicating with the employee whom received our request, where we encountered an extremely rood young lady. We asked if she had heard our request for the preparation and she closed the window during the conversation and walked off.

We asked to speak to the manager and as we were advising her on the conversation she (the manager) looked at the employee closing the window, smiling at the employee and walking off. The employee reopened the window stating the amount owed and we paid and drove to the pick up window only to be told it will be approximately seven minutes. Within seconds here arrives at the window an additional employee eating a hamburger and sipping a soda. (I should say stuffing a burger in her mouth) Unacceptable!

We continued receiving poor service. I asked to speak again to the manager, whereas the employee handed me a cup stating, "If you have a problem there is the 800 number, call customer service".This is where I was done with the negative experience, I requested my monies be returned and we left. How pleasing??? Never again!

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Bad Service at Location but Very Good Follow Up by Corporate
By -

EDGEWOOD, MARYLAND -- Update- I just received another letter of apology plus 2 more gift cards. This time from the owner. Wow... They must REALLY want my business ^_^. I'm very glad for the apology, but this may be a bit of 'overkill' lol. Sunday, July 6th, my family and I stopped by the local McDonalds for dinner. We went through the drive through and placed our order. It was a special order, but nothing hard: 1 Double Quarter Pounder with cheese only, 1 Filet-O-Fish, tartar sauce only, 1 Filet-O-Fish, cheese only, 1 Small Chocolate Shake.

What we got the 1st time was: All normal sandwiches (none was the special order). 1 Small Chocolate Shake (Kept the shake, returned the sandwiches). What we got the 2nd time was: Quarter Pounder with cheese only (not the Double), 2 normal Filet-O-Fish (Kept the Quarter Pounder, returned the Filet-O-Fish). Was asked to move up and someone would come out with the corrected order.

What we got the 3rd time: 1 Filet-O-Fish, cheese only (correct), 1 Filet-O-Fish normal sandwich (incorrect). (Kept the correct sandwich and sent the other back with a request to speak with the manager.) What we got the 4th time: 1 Filet-O-Fish, tartar sauce only (correct). The girl said that the manager didn't want to speak with us.

We left and I called corporate. Was told I would get a call back in 3-5 days. Monday morning, 10:03 am, I get a call from Corporate asking what was wrong. I told them and the young lady repeatedly apologized and said that she was in Edgewood (where I live) and would go and talk to the evening manager that night. She also said that she would send a letter of apology. I thanked her and thought nothing else about it.

Last night, 6:45 pm, I got a call from the owner of that McDonalds, also apologizing and asking if there was anything he could do to make it up to us. I told him no and I was just happy with the apology and that it was brought to someone's attention. Today I received the letter of apology WITH 4 free coupons for sandwiches. I had been irritated mostly with the manager not coming out to see us, but corporate's quick response was wonderful (and unexpected). ^_^

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McDonald's Corporation Rating:
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1.4 out of 5, based on 176 ratings and
432 reviews & complaints.
Contact Information:
McDonald's Corporation
2111 McDonald's Dr.
Oak Brook, IL 60523
1-800-244-6227 (ph)
www.mcdonalds.com
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