McDonald's Corporation - Page 4

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1.4 out of 5, based on 185 ratings and
442 reviews & complaints.

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I Was Burned by a Fish Sandwich
Posted by on
Rating: 1/51
PENNSYLVANIA -- I went to McDonald's on Saturdays Jan 31 2012 about 3.00pm with my family for my granddaughter's birthday
and we ordered fish sandwiches and other stuff and went back to the children's area passed out the children's food and went to bite into my fish sandwich and deep fryer grease came out of the sandwich and burned me. I went up and asked for some serves on that matter and showed the manager my mouth. She asked me I I wanted an ice cream cone for my mouth.
I said no, I have ice on it. So I asked the manager for a suggestion box or complaint box and they didn't know where there was one or what to do. Then she said call the number on the cup, so I went back sat down and tried calling. I got a fax ring,
so I left and went home. By then my whole mouth was burning, so I went to the hospital and the er doctor told me that I second degree burns in my mouth, and gave me pain medicine for my mouth and follow up with my family doctor. So Sunday I got so that I couldn't breathe right. So I called the family doctor and she called me back I told her what happened and that I thought it was my asthma and she called me in steroid and told me to take two pills and do my breathing treatments and see them in the morning. I struggled all that night breathing so my husband called them and they got me right in. The doctor took a look at me and said you have second degree burns in your mouth and down your throat. So they shot me up with a shot to open my air ways. It helped a little that day but the next day I was back to having trouble breathing. So I went back and the doctor shot my up again and they kept giving me more steroids to take. Now I'm sick with stomach problems because of all the medicine I've been on and still having problems breathing.
     
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Just lost a customer!!! Not like they care!
Posted by on
Rating: 1/51
TYLER, TEXAS -- I just went to the McDonalds on 5th street and the loop, store # 20046. I placed a large order. When I got to the second window I was first handed the bag of fries, as soon as I peered in the bag I saw that one container was only about halfway full, and as I picked up the other two cartons I saw that they too weren't full so I politely asked the guy at the drive through if they could please fill the fries because I had intentionally super sized these meals so that I would have enough food to feed all the children that I have at home. He handed it to a manager CANDY and she said we don't open the boxes all the way as she rolled her eyes at me! Then she yanked the bag out of the guys hands and he told me to please pull forward because they were waiting on fries. I pulled up but turned off the engine and went right inside because I was worried, with the way this MANAGER was acting about what would happen to my food. As soon as I walked in the door another employee was handing me my french fries. I let her know that I still needed two kids meals. She was then looking for the ketchup and told Adriana or something like that at the register that I needed ketchup. I told her that I did not need ketchup but the rest of my food. This adrianna told me that it was not this other ladies fault that I was upset. WOW!! This was not even her place, and she did not even know what was going on to even be saying anything. The CANDY lady then asked me if the kid meals were chicken or burgers. If they had not been cheating and deleting the order before it was completed they would known what I needed. When I got home the food was cold, oooh and by the way, the fries were the same ones.... not any hot fresh ones and they had just been fluffed up probably by someones hands, no one was wearing gloves!! I spent 29.47 on this and threw it all in the trash. I plan to be speaking to Brenda first thing in the morning and getting my money back!!
     
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No Cheese Please
Posted by on
WEST ISLIP, NEW YORK -- After ordering food and stating no cheese on my wife's quarter pounder, and other food, I drove home. It clearly stated on the receipt and box no cheese/onions.

Upon arriving home the burger has cheese which my wife hates. She peeled it off. Unacceptable. I drove back where the same crew we still on shift. The manager apologized and gave me a coupon for a freebie. This happens way too often. I can say it's not worth my gas and my time to go back.
     
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Right to refuse service or discrimination
Posted by on
TORRANCE, CALIFORNIA -- The right to refuse of discrimination

I have visited your store at 18145 Crenshaw Blvd, Torrance, CA more than 6 days a week and many days two times a day. I eat lunch and many days I have my dinner there as well. The food is really great and the service is excellent during the evenings. I even stick around and use the “Wi Fi” after dinning. Many times I stay longer. The customer Service is very good and many of the employees handle multiple tasks without controversy; however, Over the last year I have been in the store a number of times early in the day and before noon and have had an encounter with the same female employee who refuses to wait on me, and screws up my order when she does wait on me. I have a right to the same service she provides to other customers she waits on, but for some reason I do not get satisfactory service from that employee.

She has told other employees “I do not want to wait on him” one of the many observed acts of misconduct for example “I ordered a large strawberry shake and large fry” and she told me the price and it didn’t sound right, so I asked her to repeat the order back to me and she had taken it wrong, and had only charged me for a small shake. When I corrected her she became agitated and reached over the counter and began punching the cancel key on the card reader with unnecessary force and stating hysterically “OK, OK, if you want to change it we can change it”. I was shocked that she was attempting to blame me for her mistake (which I believe was a willful misconduct of an employee). I contacted a manager right then to let them know what had taken place and after she talked to me she went back behind the counter and everyone gathered around her and began to laugh openly. I was again shocked at such discrimination.

Today Tue Dec 27 2011 at 10:55 AM I come in and she tells another employee she does not want to wait on me. I asked what the problem was and the other employee threw up his hands and stated I do not know. I suggested that she does not have a right to pick and chose whom she does or does not want to wait on at McDonalds. He pointed to a sign that read “we reserve the right to refuse service to anyone.” I believe there is a difference in reserving the right and discrimination. If I have done something wrong then ban me from the McDonalds. This is one person who thinks her employment gives the right to choose who they give service too in a customer service position.

This issue is not being dealt with at the management level and it continues and will continue as she thinks she is not wrong in what she is doing to your customers. What if we all decided to work at our jobs in the same manner? How long would we stay in business if one rouge employee dictated who they served?
     
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29 Minute Wait For Food
Posted by on
ABINGTON, PENNSYLVANIA -- Here is the email that I wrote to tanwayenterprises@Yahoo.com (as that is the email address at the McDonald's that says to email if there are any questions or concerns).

To whom it may concern,

On the morning of Saturday, October 29th, 2011 I went to McDonald's (the newly renovated store #842 on Old York Road in Abington, PA) to get my wife and I some breakfast. I decided to go inside, since I wasn't 100% positive what I wanted yet. When I went inside, I looked at the menu and decided what I wanted. The cashier assisted me and took my order. I got my receipt at 9:31 AM (that is the time stamp on the receipt as well). My order was a small coffee, 1 big breakfast with hot cakes, 2 bacon egg and cheese Mcgriddles, and 1 order of hash browns.

There were approx. 4 orders ahead of me (on the inside orders). They seemed be getting a little restless, but slowly and surely, some of them were getting their food. I noticed that the screen that shows the orders were approaching the 600 second mark, and at times, exceeding it. I understand that it's a Saturday morning, so it may take a little longer than normal. More people were coming in and placing orders inside. The people who were helped before me eventually all had their food and I anticipated my food to be one of the next ones to be served. Several minutes went by and I still didn't have my food, while people after me (checking the screen that we all could see, some of those people had the same food items that I had ordered, but not my order).

At about 9:55, one of the employees asked me what I ordered. I showed him the receipt and he said that they would work on it. For some reason, my order was no longer on the screen, so I'm thinking that they removed it without filling it. I'm not sure why they would do this, though. Finally, at 10:00 AM, I received my order. I requested my receipt back, but they lost it on the ground, so a new one was printed. I was not given an apology of any sort for having to wait so long. When I did get home, the coffee that was order was cold. I believe that there should be hash browns included in the big breakfast, but it was not included.

Normally, I have no problem waiting for food when things get busy at a restaurant or a fast food place, but waiting 29 minutes for an order is ridiculous at a fast food place. I could have gone to a sit down breakfast place and received my food in 29 minutes. I went to McDonald's because I wanted breakfast that I could bring home somewhat quickly, but having to wait 29 minutes for my food isn't quick by a fast food standard, and not even for a breakfast restaurant standard.

I did see the email address posted behind the registers asking to email with any comments or concerns, so that is why I am emailing this to you so that something can be done to help with the problem.

Thank you for your time and look forward to your response,

-My Name
Resolution Update 10/31/2011:
Here is the second email I got from Tanya Holliday (the first one was just from the TanwayEnterprises), who I think is the owner.
Message body Dear Mr. My Name,

We offer no excuses, just a boat load of apologies as we will continue to smooth out the lumps and bumps since reopening. Again, we apology. Please understand that clearly this is not our intentions.

We value each and every customers! Therefore, please allow us to " right the wrong". We would like to provide you, your exact same meal FREE .... at your convenience.

Please provide an address so that we can mail you "Be Our Guest" cards or you can let me know when you will be back so that we can grant you a better experience, again with your total meal replaced!

Thanks for taking the time to provide feedback. It is very helpful as we continue to train our new staff. And, again, please accept our apology.

Sincerely,

Tanya Holliday
Owner

Sent from Tanya's iPad . . . Thank You & Make It A Great Day!
     
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The Straw that Broke the Camel’s Back
Posted by on
MIDWESET CITY, OKLAHOMA -- I'm letting my angry inner child type this one out because I'm mad as hell and I want this to be largely extemporaneous and unedited. Ya know I'm usually the sensible one on my3cents but this time I'm playing the rage card. I think I've earned that privilege.

I wake up this morning feeling good and with an appetite for the first time in a long time. I got a little pep in my step and a hunger in my belly and McDonald's on my mind. I order my breakfast burrito and *rolls eyes* *finger quotes* UNSWEET *finger quotes* iced tea, pays my $2.16 and drive off. Sounds like a happy ending, right. Oh HELL NO. Not by a long shot. I reach in the sack for my straw so I can sip some iced tea and you ain't going to believe this but Jar Jar Binks forgot to give me a straw. Yeah. No straw. What the bloody hell?

The drive-through line is too long for my time so I had to spin right back around out of my truck into the store for a damn straw before I could be on my UNHAPPY way. I ask you who forgets the straw, man? How hard is it to put a freaking straw in a sack. You serve a drink you give a straw. It's that way every time. This ain't no decision tree requiring judgment or thought. DRINK – STRAW. DRINK-STRAW. DRINK-STRAW. DRINK-STRAW. There's absolutely no excuse for forgetting the STRAW. GEEZE GEEZE GEEZE GEEZE. If I wanted to get out of my truck for some abuse I'd gone to the Waffle House.

They SCREWED with the WRONG guy this time. I'm never going to McDonalds again. NEVER EVER ANYWHERE. McDonalds in Texas? – NO! In the Kansas? - NO! On a turnpike or in a Walmart or at a mall food court? – NO! NO! NO!!! I AM DONE with McDonalds and I might add for morally superior reasoning.

Bottom line. You just don't treat people like that so early in the morning. It's just that simple.
     
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Why Has Mcdonalds Regular Coffee All Of A Sudden Gone Weak?
Posted by on
MUSKEGON, MICHIGAN -- I AM A DAILY CONSUMER OF THE WONDERFUL TASTING MCDONALDS
REGULAR COFFEE.. . . BUT JUST YESTERDAY MUCH TO MY DISMAY
MY CUP TASTED WEAK AND WATERED DOWN SO.. . I TESTED BY
GOING TO ANOTHER MCDONALDS IN MY TOWN. . . WITH THE SAME
RESULT. . . TODAY I JUST BOUGHT ONE AND WHERE DID THE
RICH FLAVOR GO ! AGAIN IT TASTED LIKE WATER SO BAD I COULD
NOT EVEN FINISH THE CUP. HAS ANYONE ELSE NOTICED THIS DRAMATIC
CHANGE YET ? DO WE REALLY NEED ASK WHY ? SIMPLY IT WAS RAISE
THE PRICE OR CUT THE AMOUNT OF COFFEE ADDED ... SORRY TO SAY
THE ONE THEY HAVE CHOSEN. . . THEY THOUGHT WE TOO STUPID
TO TELL . . . SHAME ON YOU MCDONALDS ! YOU CAN'T FOOL US
REAL COFFEE CONASUERS. . . ACTUALLY THE COFFEE IS THE ONLY
THING I GET FROM THEM ANYMORE . . . SINCE I AM 65 YEARS OLD
AND SEEN THE CHANGE OVER THE YEARS..IN FACT I STILL PURCHASE
MOSTLY TODAY FROM THAT SAME MCDONALDS AS I DID SOME 50 YEARS AGO . .. AND NOW .....I MUST EVEN GIVE UP THEIR COFFEE . . . .WHY DIDN'T
YOU JUST RAISE YOUR COFFEE PRICE A BIT? I GET SENIOR RATE ANYWAY. .
SO I COULD HAVE EASILY PAID A FEW CENTS MORE .. .

GOODBYE ..MICKY-DEES (AS WE USED TO CALL IT SO MANY YEARS AGO ) AGO)
     
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Complaint e-mail sent to McDonalds.. worst service ever!
Posted by on
I would have to say this was the worst visit I have ever had at a McDonalds. My mother and I arrived at about 7:50 pm on 12/18/10. There was one guest in front of us. The girl at the counter took her order and then proceeded to help fill orders for drive through ( they wear busy ) but not once did she look at us or acknowledge we where standing there. After waiting 15 min she took our order. She never apologized for the wait and never bothered to make eye contact. I understand they had a backed up drive through but at a very minimum an apologized for the 15 min wait was in order. Annoyed already we made the order and stepped aside to wait for it to be filled. By that time there was already a line forming behind us due to the girl taking so long to take our order.

The manager was very busy filling orders and put our bag of food on the counter but said nothing to us( this was 15 min after the order was placed ). My mother asked her is that was our order and she said yes but I am waiting for a sandwich. Again she didn't apologized or even acknowledge the fact that we had been waiting so long.

My mom then told the girl at the counter the food was getting cold and she just turned away and took the order for the next guest. She didn't even acknowledge my mother. The order sat there for about another 10 min and then she added the sandwich. My mother told the manager the rest of the food was cold at that point. The manager then responded with " I am doing the best I can ". Again no apology... We then asked for our money back and left. The restaurant at that point was filled with guest and every single one of them saw this. We arrived at this McDonalds at 7:50 and left at 8:35. Is this acceptable for a to go order? I understand when things get busy and there may be a longer wait but the guest should be made aware of this and again an apology should be given. I felt like we were ignored and the manager could have cared less if she kept out business or not. She just took our food and put it behind the counter when we asked for our money back. To add insult to injury she gave us the incorrect change when the refund was given.


Out order was
1. Crispy chicken meal ( large )
2. 20 pc nuggets
3. 2 kids meals
Total = $ 24.00

Because of this we will never go back to this McDonalds even though it is very close to my mothers house. I work for a very large Automotive company in the consumer affairs office. I know good customer service and I know sometimes things get rough. But when that happens the manager of all people should be the first to acknowledge a guest and apologize.

We left McDonalds that night and went to Taco Bell up the street and purchased our food. We where in and out of there within 15 min.
     
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Purposely oversalted burgers
Posted by on
It was early Saturday morning, when me and my friend decided to go for a ride, we stopped at the McDonald's here in Huron, Ohio, its a small town, and sometimes the off hours food isn't what it could be, so we usually stick to peak hours to avoid dry and cold burgers. We drove up around 10:30 AM and ordered a McMuffin/w egg and 3 Cheese burgers, a Hamburger, and an orange juice, and a shake. The Lady taking our order said we could still order McMuffins, but they didn't have Egg to go with the sandwich; my friend though it would be alright since the first burgers of the day are fresh and hot. They took our money ($10.50),and said at the pickup window (after we got the shake and orange juice) to pullup and park(people were behind us) and that it would be 7 minutes. After we got our bag we pulled away; -Down the road, the cheeseburgers were almost Cold and dry (...sitting around), the Mcmuffin was old and the hamburger was missing.
I told my friend who was driving that the food was CRAP again, I wanted to throw it out and was upset that it was SO BAD again! But she said, "We're taking it back"! We went back to the Huron McDonald's, and I tried to take it inside, but it only upset me more with 15 people in line. Then we went around the drive through, and she told them we were missing a burger and the cheeseburgers were 'not hot'. The lady that took our money before said, "They were just made fresh!" and gave us a dirty look as we pulled up to the next windows to see the Manager; The Manager apologiezed and in a couple of minutes gave us new burgers. A couple of miles down the road we tried the hamburgers, they were fresh and hot; but after a bite, the burger were SO Freaking salty, you couldn't even finish it (It made me gag!). Then I gave her a Cheeseburger, and I tried a Cheeseburger. We couldn't take more than a coulple bites before we had to stop! Everything they gave us was WAY too salty! She said "in the 20 years I've been eating burgers, I Never had a Burger this AWFUL, Ever!". They tasted like they were soaked in brine, it was so GROSS! We called the Huron, Ohio McDonald's phone number on the receipt from the car, and complained about how the food was purposely oversalted because we went back for the burger we paid for and they didn't give us; and how cold the "Made Fresh" Cheeseburgers were. We were put on the phone with the Manager (Melisa.) The girl who answered the Phone said the Manager cook the Burgers herself. The Manager apologized up an down. My Friend explained to her "it wasn't funny, or a mistake; that all the new burgers were intentionaly over salted and made unedible". How can people be so Petty! They throw tons of food away everyday, but Don't ever take food back to McDonald's, these malcontents will spit in it or worse to "get" back at you. I'm sure those delenquints thought they'd show us...
     
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Heres the 800 Number
Posted by on
Dear customer service,
Two evenings ago my family and I visited the said McDonalds for an evening snack only to have another poor experience at the restaurant.
Long of the short, the employees and the manager, in my opinion severely lack customer service etiquette.
#1) upon arrival to the drive through, we were not greeted with a kind welcome, rather a tone of incontinence.
#2) We placed an order requesting only 5 McDoubles, specifying Catsup only, the employee did not repeat the order back properly, I attempted to assure the food was prepared as we requested there was no response returned over the intercom system.
#3) we proceeded to the pay window communicating with the employee whom received our request, where we encountered an extremely rood young lady. We asked if she had heard our request for the preparation and she closed the window during the conversation and walked off.
We asked to speak to the managed and as we were advising her on the conversation she (the manager) looked at the employee closing the window, smiling at the employee and walking off.
The employee reopened the window stating the amount owed and we paid and drove to the pick up window only to be told it will be approximately seven minutes, within seconds here arrives at the window an additional employee eating a hamburger and sipping a soda. (I should say stuffing a burger in her mouth) Unacceptable!
We continued receiving poor service, I asked to speak again to the manager, whereas the employee handed me a cup, stating if you have a problem there is the 800 number, call customer service….This is where I was done with the negative experience, I requested my monies be returned and we left.
How pleasing???
Never again!
My Best
Jeff Phebus & Family
     
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